SERVICE GUIDE 2021 DHL EXPRESS - Servicegids DHL Express 2021
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Servicegids DHL Express 2021 1 DHL EXPRESS SERVICE GUIDE 2021
2 Servicegids
Service Guide
DHL
DHL
Express
Express
2021
2021 Service
Servicegids
Guide DHL Express 2021 3
WELCOME TO THE WORLD CONNECTING YOUR WORLD
OF DHL EXPRESS Operating in
Logistics is more than transport alone. With our logistics services, we connect your
business to your customer. DHL Express understands that your shipment is more than a
220+ countries and
territories worldwide 260+ aircraft
package alone. Whatever you send, we know how your shipment can make a difference.
With our global express network, DHL Express will deliver your products on time and at
the right place. Whether you are sending a document to Paris or a package to
Hong Kong. Just as you have promised your customer. 3,200+ 3,200+
facilities
Corporate Social Responsibility 04 (commercial and
non-commercial)
GoGreen in the Netherlands 06
An appropriate service for every shipment 08
360+
Shipping is easy with MyDHL+ 10
E-commerce 12
Calculate the rate for your DHL Express shipment 14
DHL Express additional services 16
DHL Express surcharges 18
Simple payment with DHL MyBill 20
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
36,000+
vehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
4 Servicegids
Service Guide
DHL
DHL
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Express
2021
2021 Service
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Guide DHL Express 2021 5
CORPORATE SOCIAL
RESPONSIBILITY
Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use our
experience and global presence to help people and the environment, striking a balance between
our economic and social responsibility goals.
COMMITMENT GOTEACH
We do everything we can to make sustainable and GoTeach reflects our commitment to a better
positive changes in the world. We do this by using quality of education. We are promoting and
available knowledge and a global presence in a way developing initiatives across the globe that support
that benefits people and the environment. We focus individuals in their development and help them
on four strategic areas of involvement to fulfill our expand their skills. To achieve this we partner with
responsibility: GoGreen, GoHelp, GoTeach, GoTrade global organizations in the field of education.
and Volunteering.
GOTRADE
GOGREEN GoTrade was launched in 2020 to support
GoGreen is DHL‘s environment program. DHL is sustainable economic growth and globalization
actively working to reduce the impact of logistics on specifically for small and medium-sized companies
the environment by minimizing the use of natural (SMEs) trading across borders. By working with
resourcesmand using the most efficient transport. governments and international organizations, and
This enables DHL toreduce its CO2 emissions. drawing on our expertise in logistics, customs and
DHL has set itself the ambitious mission: ZERO trade, we can offer these SMEs real support and
emissions by 2050. practical advice.
GOHELP VOLUNTEERING
Together with various strong partners we strive We encourage our employees to take an active part
to improve people‘s living conditions. For example, in social projects in their immediate environment.
we utilize our logistics expertise to provide effective
emergency aid in areas affected by natural
disasters. We have our own Disaster Response
Team, which works together with the United
Nations and UNICEF.
6 Service Guide DHL Express 2021 Service Guide DHL Express 2021 7
GOGREEN IN THE NETHERLANDS
DHL plays a leading role in sustainable logistics. Through innovation and efficiency in logistics
processes, DHL can substantially reduce the burden on the environment. DHL is at the forefront
when it comes to sustainable transport, from bicycle to truck and even air fleet! More than half
of the express shipments in many Dutch cities are delivered by bicycle in the ‘last mile’. We cycle
where we can. When a package is too large for the bicycle, we use the delivery van that is now
electric in many places. In the meantime, electric trucks have also been introduced in our fleet.
But also the recipient can contribute to the environment by registering their delivery preference.
With these initiatives we are well on our way to Zero Emission in 2050!
Electric delivery vans and trucks DHL Express Mobile App
DHL Express already has many electric delivery But also the receiving consumer can directly
vans in use and the first electric trucks have now contribute to a cleaner environment. Every
been added. The electric truck was first deployed package that is delivered at the first delivery
in Rotterdam for the collection and delivery of attempt saves kilometers and therefore CO2
larger shipments and this will be expanded in emissions. This is good for the environment, makes
the coming period. Smaller shipments in the city delivery more efficient and connects sender and
center and in other larger cities are still preferably receiver even faster. Consumers can enter their
delivered by bicycle such as the Parcycle and the delivery preference via the DHL Express Mobile
Cubicycle. DHL is one of the leaders in Rotterdam App. They decide how they want their package to
in the ‘Green Deal 010 Zero Emission City Logis- be delivered: at home, at a DHL ServicePoint or at
tics’ initiative to create sustainable solutions that another address or time - exactly how is most
will permanently improve air quality in the city conventient for them. Fast and efficient for the
center. receiver, and also sustainable!
GoGreen Climate Neutral Service Minder CO2-emissie, meer bomen
You can take care of the environment while ship- But DHL Express goes further: the CO2 reduction
ping your goods. We offer an all-inclusive carbon achieved we double by planting trees. We do this
off-setting service for customers with a DHL together with Team Sunweb, the well-known
account who wish to balance their transport acti- cycling team. These trees are planted in two
vities with real measures to protect the environ- Limburg plots where Team Sunweb trains. Team
ment. The service comprises the calculation of Sunweb itself also plants trees in these forests to
carbon emissions at shipment level, the offsetting compensate the kilometers traveled by the cycling
of those carbon emissions through DHL’s Carbon team in a motorized way.
Management activities, and the annual certifica-
tion of those offsetting activities by an accredi-
ted third party, Société Générale de Surveillance
(SGS).
for more information:
dhlexpress.nl/green
8 Service Guide DHL Express 2021 Service Guide DHL Express 2021 9
AN APPROPRIATE SERVICE
FOR EVERY SHIPMENT
DHL Express is the number one in express transport. DHL Express offers a wide variety of logistics VARIETY OF SOLUTIONS
solutions. From emergency same day delivery to guaranteed time-definite delivery on the next
possible working day, DHL Express has the right service to meet your needs. On these pages you
will find an overview of all our DHL Express services. How may we help you? SAME DAY-SERVICES TIME DEFINITE-SERVICES DAY DEFINITE-SERVICES
Description For mission-critical shipments Time-critical shipments with delivery Reliable and cost-effective service for
that need immediate pickup and before 9:00 am, before 12:00 noon, or your less urgent and heavier shipments
delivery within the shortest possible before close of business, with with delivery within a few working days.
timeframe or special care. a money-back guarantee.*
SAME DAY-SERVICES DAY DEFINITE-SERVICES
For all those mission-critical shipments that need For shipments that are less urgent, but must be Service DHL SPRINTLINE DHL EXPRESS 9:00/10:30** DHL ECONOMY SELECT
Urgent non-stop delivery of your Door-to-door delivery before 9:00 am A cost-saving shipping service for less
immediate pickup and door-to-door delivery delivered with a specified transit time within shipment (from a document to on the next possible working day. With a urgent shipments of packages up to 70
within the shortest possible timeframe. Within the Europe, choose our Day Definite services: a a lorry load) at any time in the money-back guarantee. kg and pallets up to 1,000 kg - without
Netherlands or the rest of Europe. compromising on quality - to more than
Netherlands, in Europe or in the rest of the world. shipping service for a balance between speed
30 destinations in Europe.
We always provide customized delivery solutions. and costs. Reliable and easy.
By road? By scheduled airline? A helicopter or DHL JETLINE DHL EXPRESS 12:00 DHL IMPORT ECONOMY SELECT
Urgent delivery of your shipment (from Door-to-door delivery before 12:00 You can import parcels and pallets from-
private jet? Everything is possible.
a document to several pallets) on the noon on the next possible working day. nearly every European country with DHL
next available flight out to any With a money-back guarantee. IMPORT ECONOMY SELECT.
TIME DEFINITE-SERVICES destination worldwide.
For time-critical shipments that have to arrive DHL SECURELINE DHL EXPRESS WORLDWIDE DHL GLOBALMAIL
quickly and on time, choose our Time Definite Possibility for personal guidance With DHL EXPRESS WORLDWIDE For all your international mail (to
(On Board Courier Service) with we guarantee delivery of your any country in the world except the
services. Fast national and international deliveries, worldwide coverage. national and international express Netherlands).
anywhere in the world, with a choice of different shipments before close of business
on the day of delivery.
delivery times: before 9:00 am, before 12:00 noon
or before the end of the working day. DHL SAME DAY SOLUTIONS DHL IMPORT SERVICES
This we guarantee. Customized solutions for all your You can import shipments from more
specific logistic needs. than 214 countries around the world
with DHL Import Services. With delivery
before 9:00 am, before 12:00 noon, or
before close of business.
Destination Netherlands, Europe and worldwide Netherlands, Europe and worldwide Europe
Type of shipment Documents, parcels and pallets Documents, parcels and pallets Parcels and pallets
Pick-up Same day, as fast as possible Same day Same day
after booking
Book shipment 088 - 0552 888 via dhlexpress.nl or via 088 - 0552 000 088 - 0552 000
* The money back guarantee only applies to time-critical shipments with delivery before (import) 9:00, 10:30 and 12:00 .
Check www.dhlexpress.nl for more information.
** Delivery before 10:30 am in the US.
10 Service Guide DHL Express 2021 Service Guide DHL Express 2021 11
SHIPPING IS EASY WITH MYDHL+
MyDHL+ gives you access to all the important online shipping services in one tool. Importing,
exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever.
Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping
needs and preferences. Welcome to the next generation of online express shipping!
MYDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, PAPERLESS TRADE
INTUITIVE AND TRANSPARANT. With MyDHL+ you no longer need to print your
Quickly creating and tracing a shipment, or booking customs invoices, you can simply add these online
a courier pick-up. And all in just a few mouse clicks. when booking your shipment. Digital processing
With its smart and streamlined interface, MyDHL+ with Paperless Trade facilitates rapid customs
offers an optimum online shipping experience based clearance of your shipment. In addition, you save
on your preferences. time, printing costs and you make a positive
contribution to the environment.
PROACTIEF TRACEREN MET PROVIEW
DISCOVER THE BENEFITS You follow your shipment closely with Track &
Simply efficient
Simply intuitive Trace, but MyDHL+ takes it a step further! Would
Simply flexible you like to be notified by e-mail or SMS when, for
Simply transparant
example, your shipment has been picked up,
cleared by customs or delivered? ProView is
available in MyDHL+ for all your export and
import shipments.
DISCOVER THE BENEFITS OF MYDHL+
Shipment preferences to auto-populate fields in recurring shipments.
Customizable templates for waybills and Customs forms.
I
nstant access to Commodity Tariff Codes prevents mistakes and saves you time.
Beforehand an overview of the transit times and shipping rates.
I
ncluding an estimate for duties and taxes.
Online tracing: you know exactly where your shipments are at any given time.
Share status notifications with others, personalized and sent from your own email address.
Many more useful features to make your life easier.
12 Service Guide DHL Express 2021 Service Guide DHL Express 2021 13
CROSS FRONTIERS, REACH
NEW CUSTOMERS AND GROW
INTERNATIONALLY
E-COMMERCE DHL ON DEMAND DELIVERY
Get more out of your business with the cross border From now on your customers will receive their on-
E-commerce solutions from DHL Express. We give line purchases when it suits them. DHL On Demand
you tips how to grow your webshop internationally, Delivery (ODD) offers receivers various flexible and
how to increase conversion and shopping cart convenient delivery options. Your customers can
value and increase purchases from your international choose when and where DHL Express delivers the
customers. Take advantage of our expertise, our parcel. This way, DHL Express ensures that the
fast global network and optimize the experience delivery is as smooth as the online purchase. And
of your customers by letting them choose how that makes for maximum customer satisfaction!
and when they want to receive their order using
DHL On Demand Delivery. With these flexible C
ollect from a DHL ServicePoint
delivery options, you increase the chance of purchase No more waiting at home unnecessarily.
and you grow 2x faster than retailers without this Your customer collects their parcel from
option. And if an order should have to be returned, a DHL ServicePoint nearby.
this can be done quickly and easily with our easy
return service. S
chedule the delivery
Your customer selects a delivery date
ENHANCE YOUR SELLING POWER WITH that best suits them.
DHL EXPRESS COMMERCE
The optimum shipping solution for your e-commerce S
ignature waiver
business! With DHL Express Commerce you make Gives DHL permission to deliver the
your webshop truly international and reach your shipment without signature in the
customers worldwide. Did you know that 91% of the absence of your customer.
customers first look for the available delivery options
before proceeding to check-out? Offer your custo- elivery to neighbours, reception or
D
mers all the benefits of DHL Express at check-out security
and increase your conversion rate! Manage their Gives DHL permission to deliver the ship-
orders fast and efficiently in a few simple clicks. ment to neighbours, reception or security.
DHL Express Commerce integrates with the biggest
E-commerce platforms, including Magento, Delivery to another address
70%
Shopify, WooCommerce, Amazon and eBay. Gives DHL permission to deliver to an
Cross border e-commerce Adding an express option to alternative address (such as work,
is growing at an annual your shipping services can Plug & Play integration with webshops family, school etc.).
rate of: increase your shopping cart Automatic import of orders
25%
value by up to: Shipping labels created in a just a few clicks Waiting time for holidays
Including Track & Trace and easy Returns
LET’S DO BUSINESS!
If your customer is on holiday, we can
Free of charge with a DHL Express account hold the shipment for you for up to
30 calendar days.
14 Service Guide DHL Express 2021 Service Guide DHL Express 2021 15
FOUR EASY STEPS
CALCULATE THE RATE FOR
YOUR DHL EXPRESS SHIPMENT
1. WHAT RATE ZONE? . INSIDE OR OUTSIDE THE EUROPEAN
3
Check the rate zone of the country to which you UNION
want to send or from which you want to import Different rates apply for domestic shipments, and
the shipment. for shipments within and outside the European
Union. The EU rates apply to all shipments within
2. WELKE TARIEFLIJST the European Union. Outside the European Union a
Kies zelf hoe laat uw zending moet aankomen: distinction is made between shipments that do not
require customs clearance (Documents) and ship-
before 9:00 am?* ments that require a statutory customs declaration
DHL DOMESTIC EXPRESS 9:00 in the destination country (Non-Documents).
DHL EXPRESS 9:00
DHL IMPORT EXPRESS 9:00 4. WHAT WEIGHT?
The rate of your shipment also depends on the
before 12:00 noon? weight in kilos or volume in m3 per package or
D
HL DOMESTIC EXPRESS 12:00 item. Are you shipping a large ‚lightweight‚
DHL EXPRESS 12:00 package? Then we calculate the volumetric weight.
DHL IMPORT EXPRESS 12:00 After calculating the volumetric weight, compare
this with the actual weight in kilos. The heaviest of
before close of business? the two counts as the billable weight of your
DHL EXPRESS WORLDWIDE package/item.
DHL IMPORT EXPRESS WORLDWIDE
DHL EXPRESS ENVELOPE
HEIGHT
CALCULATING THE VOLUMETRIC WEIGHT:
LENGTH X WIDTH X HEIGHT (IN CM)
5000 LE
NG H
TH DT
WI
* Delivery before 10:30 am in the US.
16 Service Guide DHL Express 2021 Service Guide DHL Express 2021 17
DHL EXPRESS ADDITIONAL
SERVICES
DHL Express offers a wide range of optional services for extra convenience. For these services, a
surcharge applies. For the complete overview of the Additional Services and Surcharges, please
refer to dhlexpress.nl.
DUTIES TAXES PAID RESIDENTIAL ADDRESS
By default, DHL charges duties and taxes to the Get alerts and scheduling options for home deli-
receiver. The Duties Taxes Paid service enables the veries. Customers shipping to a home or private
shipper to pay these, and the shipper will be billed residence can activate specific delivery options by
on the account as specified on the waybill. designating the delivery address as residential.
For such shipments, DHL Express will proactively
SHIPMENT INSURANCE notify the receiver via SMS or email about the
For extra peace of mind this insurance provides shipment’s progress. Receivers can then select the
compensation, covering the amount necessary to most suitable delivery option on the On Demand
repair or replace a shipment in the event of Delivery website.
physical loss or damage.
GOGREEN CLIMATE NEUTRAL SERVICE
EXTENDED LIABILITY You can take care of the environment while
Extended liability will provide you with additional shipping your goods. We offer an all-inclusive
peace of mind and financial protection of €400 carbon off-setting service for customers with a
(including transport charges) for your document DHL account who wish to balance their transport
shipment in case of loss or damage. activities with real measures to protect the envi-
ronment. The service comprises the calculation of
carbon emissions at shipment level, the offsetting
BILL TO IMPORTER OF RECORD of those carbon emissions through DHL’s Carbon
This service allows the shipper to send a dutiable
Management activities, and the annual certification
shipment to the receiver, with the duties and taxes
of those offsetting activities by an accredited third
invoiced to a third party at destination acting as the
party, Société Générale de Surveillance (SGS).
nominated Importer of Record (IOR).
NEUTRAL DELIVERY
SATURDAY DELIVERY This service allows for delivery of non-document
We offer Saturday delivery services to key cities
shipments without any value of the product, such
in more than 70 Countries. To check availability,
as gifts, being shared or exposed to the receiver.
please contact our Customer Service team.
18 Service Guide DHL Express 2021 Service Guide DHL Express 2021 19
DHL EXPRESS SURCHARGES
FUEL SURCHARGE BREXIT ADJUSTMENT
The fuel surcharge for Time Definite services will Due to - among other things - the changes in
be based on the monthly average spot prices for customs regulations, Brexit will result in significant
US Gulf Coast (USGC) kerosene-type jet fuel, as additional operational costs. For this reason,
reported by the U.S. Department of Energy. effective 1st January 2021 we will introduce a
surcharge for all dutiable import and export
The fuel surcharge is adjusted in line with an shipments between the UK and the countries of
index inincrements of 0.25%. The fuel prices are the European Union. This surcharge has been
published by the US Department of Energy with a set at € 0.25 per kg with a minimum amount of
two-month delay. So the fuel surcharge for May, € 5 per shipment.
for example, is based on the average fuel price in
January. EMERGENCY SITUATION SURCHARGE
The Emergency Situation Surcharge is a temporary
The fuel surcharge for Day Definite services will charge, which allows us to cover part of the
be based on the most suitable national measure of operating cost increases and the necessary air
diesel prices. The surcharge is linked to the consu- network adjustments. We will continue to evaluate
mer price in local currency of diesel fuel inclusive and adjust the ESS as market conditions evolve for
of duties and taxes and published here. Within the duration of the emergency situation.
Europe this is measured by the European Commis-
sion Directorate General for Energy and Transport For the most recent information, please refer to
and published in the Oil Bulletin. our website.
The fuel surcharge is adjusted in line with an index
inincrements of 0.25%. The fuel surcharge is adju-
sted by DHL Express in the month after publication
by the European Commission.
The fuel surcharge tables can be viewed on
MyDHL+.20 Service Guide DHL Express 2021 Service Guide DHL Express 2021 21
SIMPLE PAYMENT WITH
DHL MYBILL
DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy and
secure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information
in one secure location. Our secure online environment saves time, eliminates paperwork and is easy
to use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.
ONE SIMPLE ONLINE SOLUTION THE ADVANTAGES OF DHL
DHL MyBill is a simple and effective tool for reviewing MYBILL:
invoices, making payments, and downloading reports.
Receive email notification of new
Our secure online environment saves time and eliminates invoices
paperwork for all our Dutch customer DHL Express
accounts in one location. It combines the convenience of
P ay invoices online via credit card or
an online interface with the speed and security of bank funds transfer.
electronic banking.
Review payment history online.
FULL CONTROL WITH DHL MYBILL
V iew and download copies of all
You maintain full control of all your export and invoices, including corresponding PDF
import accounts in one profile. Specify the dates you and TIF documentation.
would like to make a payment and determine the amount
for each payment. Research individual line items on your Download invoice and shipment
invoices. If you need to file a dispute for charges, it’s transaction data in spreadsheet
simple to submit your request with DHL MyBill. format.
Q uery and submit disputes at invoice
level.
To Register for DHL MyBill:
Mybill.dhl.com
Designate a company administrator
to create new logins for multiple
internal users.
A ccess invoice and shipment
documentation for up to 12 months.22 Servicegids DHL Express 2021 DHL Express Anchoragelaan 32 1118 LD Schiphol PO Box 7549 1117 ZG Schiphol www.dhlexpress.nl All information subject to printing errors. Version 1.0/2021
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