2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...

Page created by Luis Bryant
 
CONTINUE READING
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
2020 TROOP
Fall Product
Manager Guide

           1
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
2020
                                                                              Fall Product Program
                                                                              Troop Manager Guide
                                                                              TABLE OF CONTENTS
                                                                              4     Meet the Merchandise
                                                                              4     New Merchandise
                                                                              5     Troop Product Program Manager
                                                                                    Agreement
                                                                              6     Product Program Policies and
                                                                                    Standards
                                                                              7     Program Dates
                                                                              9     Resources
                                                                              9     Delivery Tips
Welcome to the new                                                            10
                                                                              11
                                                                                    M2 Online System
                                                                                    Rewards
M2 Online System!                                                             12
                                                                              12
                                                                                    Troop Rewards
                                                                                    Proceeds
                                                                              13    Product Program Proceeds
Volunteers will be able to see all online orders in real-                           Standards
time, view troop rosters, message troop members, post
messages, and easily track troop members’ activity, select                    14    FAQs
rewards and pull reports.                                                     17    Fall Product Money/ Product Receipt
                                                                              18    Automated Clearing House
Girls, and their parents, will be able to enter Nut & Candy                   19    ACH Debit Authorization Form
card orders and select their rewards, saving the troop                        21    Fall Product Outstanding Balance Form
leader time!

                    IMPORTANT NOTE!
                    Do Not Add Girls in the M2 Online System!
                    This can only be done at the council level.
                    Be sure to verify that all registered girls are listed in the M2 Online System prior to when orders are due. If
                    you need assistance in adding a girl, please contact Council Customer Care at 800-624-4185,
                    or info@girlscoutshs.org
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
MEET THE MERCHANDISE
MAGAZINES                                                NUTS & CANDY
Customers will enjoy browsing through their favorite     Customers can select from a large variety of premium
titles and selecting subscriptions of the most popular   chocolates, gourmet candies, nuts and snack mixes.
paper and digital magazine titles at a drastic savings
from newsstand prices.                                   Paper order forms have a limited variety of items offered,
                                                         but customers can log on to see additional nut and candy
Publications are available for customers to purchase     items offered through the M2 Online System.
online.

    NEW MERCHANDISE

                   $7           Peanuts, peanut
                                butter gems, peanut
                                                                                    $10         Roasted pecans
                                                                                                covered in caramel
                                                                            NEW
                                butter mini cups,                          HOLIDAY              and milk chocolate.
                                                                             TIN!
                                mini pretzels and                                               Perfect for gift
                                cashews. 7 oz.                                                  giving! 8 oz.

                                                          4
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
•
•
•
•
•
•

•

•

•

•
•
•
•
•
•

•
•
•
•
•
•

•

    5
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
6
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
PROGRAM DATES
Please adhere to the deadlines set by your Service Unit Fall          September 4:   Troop Product Program Manager
Product Manager so orders reach your customers as soon as             		             Agreement, Product Program
possible and rewards can be shipped on time.                          		             Policies, and ACH forms due to the
                                                                      		             council Submit to info@girlscoutshs.org
Some troops choose to change due dates for their girls. Be
sure to set realistic deadlines for orders and money to be            September 8:		         6:30 p.m.
turned in to you. The girls should be given the opportunity to        M2 Online System Starting Your Sale and Q&A
sell for the entire length of the program.                                   Login in at
                                                                             https://www1.gotomeeting.com/join/612942365
                                                                             Meeting ID:     612-942-365
August 30 at 3 p.m.                                                          For audio use computer speakers
TROOP FALL PRODUCT PROGRAM TRAINING WEBINAR
*Registration is required prior to webinar.*                          September 12: Fall Product Program Officially Begins
        Register at:                                                  		            Girls begin taking orders in person and
 https://attendee.gotowebinar.com/register/7259193877381602320        		online
         Webinar ID:        949-785-035
         For audio use computer speakers or 			                       October 6:     Troop ACH Form to council deadline
         call in at 1-562-247-8422                                    		             Submit to info@girlscoutshs.org

September: Troop Fall Product Managers (TFPM) must:                   October 13 at 6:30 p.m.
 • Attend mandatory training provided by SUFPM and receive            M2 ONLINE SYSTEM ENTERING GIRL ORDERS, REWARDS
   program materials                                                  & Q&A
 • Have troop and girls registered for the 2020-2021 Girl                   Login in at
   Scout membership year. All girls must have a GSUSA ID                    https://www1.gotomeeting.com/join/249943925
   number to participate                                                    Meeting ID:      249-943-925
 • Train parents/girls and obtain a Parent/Guardian                         For audio use computer speakers
   Permission Form for each girl
      • Collect and keep all signed permission forms until            October 16:    Girls submit to Troop and/or online
        both the Fall Product and Cookie Programs are                                • Nut & Candy Orders
        completed and all money is paid                                              • Reward Choices (selected online or on Girl
      • Parent/Guardian Permission Forms contain sensitive                             Order Summary)
        information. Please keep these in a secure location.                         • NOTE: Girls can continue selling all online
        Once both the Fall Product and Cookie Programs are                             items through DECEMBER 4
        completed and all balances are submitted in full to the
        council, permission forms must be destroyed                   October 19:    Troop Fall Product Manager must:
 • M2 Online System
      • Update troop contact information                                             • Enter nut & candy order BY GIRL online
      • Select “With Rewards” or “Without Rewards” for                               • Submit nut & candy order online
        Cadette, Senior and Ambassador troops only                                   • Troops are automatically locked out of the
      • Note: This option MUST be selected PRIOR to                                    nut & candy ordering portion online once
        entering any girl orders                                                       order is submitted
      • Familiarize yourself with the system                                         • Troops that have not submitted their order
      • Girls will be uploaded by the council                                          will be locked out of the nut/candy ordering
      • Verify all Girl Scouts are listed online                                       portion online at 11 p.m.

September 3 at 7 p.m.                                                 November 9 at 6:30 p.m.
TROOP FALL PRODUCT PROGRAM TRAINING                                   M2 Online System Delivery and Q&A
WEBINAR                                                                      Login in at
      *Registration is required prior to webinar.*                           https://www1.gotomeeting.com/join/174257149
      Register at:                                                           Meeting ID:     174-257-149
 https://attendee.gotowebinar.com/register/5190102109906835216               For audio use computer speakers
         Webinar ID:        925-045-627
         For audio use computer speakers or
         call in at 1-562-247-8422

                                                                  7
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
PROGRAM DATES
November 12-14: Nut & Candy Items delivered to Service 		           By December 3: Troops are locked out of rewards portion
		Units                                                             		            online at 11 p.m.
  • Your Service Unit Fall Product Manager will                                  • Troops needing to make additions or
    notify you of delivery location, date and                                      changes must contact their SUFPM
    time
  • Troop Fall Product Manager promptly                             By December 9: Troop ACH Shortage Information due to
    disperses product to girls                                      		             council - email to info@girlscoutshs.org

November 12- Girls deliver nut & candy items                        December 9: Deadline to submit Outstanding Balance
December 2: Girls continue selling all online items                 		          Forms to council - email to
                                                                    		info@girlscoutshs.org
November 23 at 6:30 p.m.
M2 ONLINE SYSTEM FINALIZING YOUR SALE AND Q&A                                       • After this date the Troop Fall Product
       Login in at                                                                    Manager will be responsible for payment of
      https://www1.gotomeeting.com/join/825680037                                     any outstanding debts owed by parents
      Meeting ID:     825-680-037
      For audio use computer speakers                               December 14: ACH payment from troop bank accounts

December 2:     Girls submit payment to Troop                       January 11:     Rewards begin shipping to SUFPM

Prior to December 3: Troop Fall Product Manager must:               Mid-January: Troop Fall Product Managers will receive
              • Verify totals are correct for any online nut/       		           and give out girl rewards to those with a
                candy orders BY GIRL online                         		zero balance
              • Select rewards choices BY GIRL online
              • Deposit girl payments into troop account            September 10, 2021:     Passport Bucks Expire
              • Complete any Outstanding Balance
                Forms necessary and attach proper
                documentation
              • Check online for balance due
              • M2 Online System will automatically tally
                proceeds and deduct from amount due to
                council

                                                                8
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
RESOURCES 				DELIVERY TIPS
                                         Your Service Unit Fall Product Manager will contact you
                                         to pick up the girls’ nut & candy products and rewards.

       M2
                                          • Bring a copy of your troop order when picking up nut &
                                            candy items.
                                          • Count and recount the nut & candy items before signing
                                            for them.
                                          • Orders are delivered “to the piece”, there will be no extra
                                            product at Service Unit deliveries.
       ONLINE SYSTEM                      • Damaged items can be exchanged at the council Girl
                                            Scout Leadership Centers.
                                          • When dispersing products to girls, have each parent
                                            count and sign a receipt for their orders.
                                          • Print report from online for parents to double count their
                                            order and sign for receipt at pick-up.

                                        If you have a parent that does not pick up their product in a
                                        timely manner, DO NOT WAIT until the end of the program
                                        to notify someone. Contact your Service Unit Fall Product
                                        Manager for help.

 M2 Online System                       MAGAZINES
 www.gsnutsandmags.com/gshs             Girls can continue selling magazine orders online
                                        throughout the entire program, which may affect her final
                                        rewards.
 Girl Scouts Heart of the South
 www.girlscoutshs.org
                                        ONLINE NUT AND CANDY ORDERS
 Council Fall Product Resources         Girls can continue selling nut and candy items online
                                        throughout the entire program, which may affect her final
 www.girlscoutshs.org/fallproduct       rewards.

 Council Customer Care
 800-624-4185                            HAVE A RECEIPT
                                         Receipts are to be used for all transactions (both product
 info@girlscoutshs.org                   and money).
                                          • Make sure signatures are obtained from both parties
                                            when ANY type of exchange occurs, whether it be
                                            product or money.
                                          • If there are discrepancies, the paperwork will verify the
                                            transaction in question .
                                          • Receipt print outs are available on the Fall Product
                                            Resources section of the GSHS website.

                                         ONLINE ORDERS
                                         Troops that have not submitted their order will be locked
                                         out of the nut/candy ordering portion online at 11 p.m. on
                                         October 19.

                                         • Troops must speak to their SUFPM to make additions or
                                           changes.
                                         • Troops will still have access to rewards and report
                                           sections online at this point.

                                    9
2020 TROOP Fall Product Manager Guide - Girl Scouts Heart Of ...
M2 ONLINE SYSTEM

   IMPORTANT NOTE!

   Do Not Add Girls
   in M2 Online System
   This can only be done at the council level.
                                                                                       M2
                                                                                       ONLINE SYSTEM
   Call 800-624-4185 for assistance or email us
   at info@girlscoutshs.org.

   Be sure to verify that all registered girls are
   listed in M2 Online System prior to when orders
   are due.

M2 ONLINE SYSTEM UPLOADING GIRLS GIRLS REGISTERING WITH
Girls must be registered Girl Scouts for the 2020-2021 M2 ONLINE SYSTEM
membership year to participate.
                                                                       Girls, and their guardians, will go to
                                                                       www.gsnutsandmags.com/gshs and follow the prompts to
ALL GIRLS WILL BE UPLOADED BY THE COUNCIL.
                                                                       participate in the online Fall Product Program. Make sure girls
                                                                       have their troop number before starting. Girls that register
Troops should check M2 Online System periodically to verify
                                                                       with M2 Online System will be prompted to link themselves
that all of their registered girls are listed.
                                                                       with a troop. They can do this by either choosing from a list
                                                                       sorted by the girl’s last name, or searching the list by their
If a girl is not listed in M2 Online System, then:
                                                                       last name.
   • Verify that a 2020-2021 registration has been submitted to
     the council.
                                                                       If their last name does not appear, then they can choose
   • Send an email to info@girlscoutshs.org noting what girl(s)
                                                                       from a list of troop numbers.
     needs to be added along with the service unit name and
     troop number.
                                                                       If their name or troop number is not listed, they will need to
   • DO NOT WAIT until the nut/candy orders are due on
                                                                       contact the council to verify one of the following:
     October 19, 2020 to contact the council.
                                                                          • That their membership is up to date and has the correct
                                                                            troop information
                                                                          • That their email on file is accurate.
                                                                          • That they have been uploaded into M2 Online System.

                                                                       You can contact the council by calling 800-624-4185, or
                                                                       emailing info@girlscoutshs.org.

                                                                  10
REWARDS

     11
TROOP REWARDS 		                                                            PROCEEDS
                         $500 TROOP ONLINE                               TROOP PROCEEDS
                         SALES                                           All troop and service unit proceeds are reviewed annually and
                                                                         are subject to change.
                         Volunteer Avatar Patch

                                                                                          17% - Troops earn 17% of items sold.
                                                                         TROOP EXTRA PROCEEDS OPTION
                                                                                   Troops registered as Cadettes, Seniors or
                                                                                   Ambassadors may choose to take one of the
                                                                                   following options:
                                                                                     • 17% of total orders with earned rewards and
                                                                                       patches, OR
                                                                                     • 22% of total orders with no rewards – girls are
                                                                                       still eligible for patches.

                                                                                   RULES for EPO:
                                                                                    • The troop must be registered with the council as
$325 TROOP PGA                                                                        a Cadette, Senior or Ambassador troop.
Each troop that reaches a minimum of $325 per girl average                          • The choice made is for the whole troop.
(PGA) in combined sales will receive a We’ve Got This! 2021                         • GIRLS, not adults, must make the troop’s choice.
Girl Scout Cookie Program themed deluxe utility tote.                               • “Without Rewards” MUST be selected online
                                                                                      PRIOR to entering girl orders.

$375 TROOP PGA                                                           SERVICE UNIT PROCEEDS
ONE EARLY COOKIE BOOTH
SITE PICK                                                                          2% - Service Units earn 2% of all items
                                                                                     sold within their area!
Each troop that reaches a minimum of $375 PGA (combined
sales) will receive ONE Early Cookie Booth Site Choice.                            1% BONUS FOR NO DEBT
  • After the eBudde Booth Scheduler opens to view, troops                         Service Units can earn a bonus of 1% of all items
    qualifying will submit their top 10 choices of locations,                      sold within their area IF there are no debts to the
    dates and times in order of preference to council by a                         council for their service unit.
    specified deadline.
  • Deadlines will be communicated directly to those
    qualifying troops.                                                             1% BONUS FOR 85%
  • Selections submitted must be from those listed on the
    eBudde Booth Scheduler during the “open to view” round.                        PARTICIPATION
  • ONE booth sale timeslot will be chosen for qualifying                          Service Units can earn a bonus of 1% of all items
    troops from selections submitted. If none are available,                       sold within their area IF they have 85% of the
    the troop will be contacted to make other selections.                          registered girls in their area participating in the Fall
  • Booth sale timeslots will be selected for troops in PGA                        Product Program. Numbers will be based off of
    order from highest to lowest of those qualifying.                              registered girls as of November 1, 2020.
  • If any qualifying troop fails to submit selections to council
    by the specified deadline, their troop will be skipped until         NOTE: All Service Unit proceeds will be held until all
    selections have been submitted.                                      unregistered girls participating in the Fall Product Program are
  • All selections will be completed prior to the opening of the         registered for the current membership year, all troops have
    eBudde Booth Scheduler first round.                                  at least two fully screened and approved volunteers, and
  • Due to the parameters of the eBudde Booth Scheduler,                 service unit budget, bank statements and financial reports
    troops that qualify will then only be allowed to select one          are submitted.
    additional booth sale during the first round.
                                                                    12
Product Program
Proceeds Standards
  • Troops should be financed by troop money-earning activities and by a share of money earned through
    council-sponsored product sales.

  • Girl Scouts engage in troop budgeting activities that help them to learn money management. The girls are
    part of the decision-making process in determining troop dues, troop money-earning projects and uses
    of collective funds. The funds are for Girl Scout activities and are not to be retained by individuals as their
    property.

  • Girl Scouts may not raise money for other organizations. However, girls may contribute a portion of their
    troop treasury to organizations or projects they consider worthwhile (for example, local or international
    community service organizations or environmental projects).

  • Girls should be encouraged to designate a portion of their troop treasury for the annual membership dues
    of all troop members. This is a sound and efficient practice that enables girls to meet membership dues
    and lessens the potential burden to individual members.

  • All proceeds earned by girls through product activities must support Girl Scout program experiences for
    girls (such as camp, troop travel and program events; but not scholarships or financial credits toward
    outside organizations). Individual gift cards or individual tickets to external establishments would not be
    within guidance.

  • Example:
           •   Accepted: Tickets for a troop trip to the zoo
           •   Not Accepted: Tickets given to an individual girl or her family to the zoo

  • Do not reimburse girls for experiences – travel and event rewards should be Girl Scout hosted and funded.
    If a girl is unable to attend an event sponsored by the troop, she is not to be reimbursed for the funding
    that would have been spent for her experience.

  • Proceeds received by a troop are non-transferable – Girls who leave the troop or leave Girl Scouting are not
    entitled to proceeds earned while in the troop when they leave. Proceeds do not follow the girls.

  • Proceeds may only be allocated to Girl Scout troops for Girl Scout program activities. Cash based
    accounts may not be kept for or distributed to individual girls. Do not track proceeds for individual girls in
    any pathway – either by council or troop.

                                                         13
FAQS
Communication, knowledge and execution are key                          How do we get proceeds from the orders sold online?
components to any successful venture. This FAQ will better               • M2 Online System will calculate all proceeds from online
explain the fiscal responsibility and participant accountability           and in-person sales and subtract it from the total the
that is expected from girls, parents and volunteers involved in            troop owes at the end of the program. If a troop has not
our Fall Product Program.                                                  sold in-person nut and candy items and has no balance to
                                                                           remit, the council will issue a payment for any proceeds
Who can participate in the Fall Product Program?                           owed to the troop for online sales via ACH transaction to
 • Every registered Girl Scout, regardless of troop                        the troop’s bank account.
   participation, who does not have an outstanding balance
   from previous Fall Product or Cookie Program.                        How can my troop participate if I don’t have access to a
                                                                        computer?
Is it mandatory for a troop to participate in the Fall Product            • Ask a responsible parent or volunteer who does have
Program and the Girl Scout Cookie Program?                                  access to a computer to be the Troop Fall Product
  • No. Troops can participate or not in either program, but                Manager for your troop. They need to be registered,
    participation is required if they want to participate in                complete a Troop Fall Product Manager Agreement,
    additional money earning activities. Additional troop                   Product Sale Policies and Procedures, and ACH Form and
    money earning activities are not permitted during the                   follow the same guidelines as any other volunteer.
    Fall Product, and Cookie Program dates. Girls also do not
    qualify for Financial Assistance from the council if they do        Who do I call if I have a problem?
    not participate in the Girl Scout Cookie Program.                    • Contact your Service Unit Fall Product Manager first, then
                                                                           contact Council Customer Care at 800.624.4185, or
How does an adult leader or Troop Fall Product Manager                     info@girlscoutshs.org
sign up to participate in the Fall Product Program?
  • Register for the current membership year, attend                    When do we collect payment from the customer?
    Fall Product training in your area, submit a Troop Fall              • If orders are sold online, the customer will pay online with
    Product Manager Agreement, Product Sale Policies and                   a debit/credit card. Payment for nuts/candy in-person
    Procedures, and ACH Form to the Service Unit Fall Product              orders is due when product is delivered. However, some
    Manager/Council. Volunteer cannot have an outstanding                  troops and/or service units may require payment for nut/
    balance from any previous Girl Scout Product Program.                  candy items to be collected at the time of order.

What are the dates for Fall Product Program?                            What do I do if I have a parent who does not want to pay?
 • Girls can start selling beginning September 12, 2020. Girls           • Let the Service Unit Fall Product Manager know as soon
   submit nut/candy orders to troops by October 16, 2020.                  as possible that you are having a problem. Fill out the
   Girls turn in final payment for items not sold online to your           outstanding balance form and turn it in to the council
   Troop by December 2, 2020.                                              office along with the signed permission slip and signed
                                                                           paperwork/receipts from when the parent picked up
My troop does not want to participate, but I have individual               product. Turn these in by the deadline set by the council.
girl(s) who do. What do I need to do?                                      Do not delay your troop’s payment waiting on a parent.
  • Girls can participate as registered individuals with a                 Do not use troop proceeds to pay a parent’s outstanding
    responsible adult who is willing to be trained as Troop Fall           balance. If outstanding balance paperwork is not received
    Product Manager and sign a Troop Fall Product Manager                  in the council office by December 9, 2020 for any parent
    Agreement and Product Sales Policies and Procedures.                   debt, then the Troop will be responsible for any debts
    If a parent or other adult is not able to do so, her leader,           owed to the council.
    Service Unit Fall Product Manager, or the Council can help
    with the program.                                                   Will we be able to get extra product?
                                                                         • Each Girl Scout Leadership Center will have a limited
How can I encourage my troop and their parents to                          amount of extra product.
participate online?
 • All girls have to do is send emails to their family and              Can non-registered girls or troops participate in product
   friends and watch the orders add up. Their friends and               sales?
   relatives on Facebook would love to help out by ordering.              • No. All troops and girls must be registered to participate
   Customers like to purchase online because they can                       in any council product sale program.
   use their debit/credit card and take their time making
   selections. No door to door selling is necessary when
   you use the computer; there is no money to handle;
   subscriptions are filled out correctly, and there are no
   delays with delivery.                                           14
FAQS
What is the Parent/Guardian Permission Form?
 • This form outlines the parent/guardian’s financial                  What if my troop does not have the full ACH draft amount
   responsibility to the council. Troops must collect this form        in the bank account?
   before giving order cards and sales materials. Parents/               • If a troop does not have the full amount due to the council
   girls should never be allowed to participate in a product               in their bank account for the draft on December 14, they
   sale without having submitted a completed permission                    must communicate any shortages to the council by
   form.                                                                   December 9 at 5 p.m.
                                                                         • Troops that do not make the council aware of account
What is the Troop Fall Product Manager Agreement                           shortages by the deadline will be responsible for any and
Form?                                                                      all fees associated with the transaction.
  • This form outlines the Troop Leader/Fall Product Manager’s
    financial responsibility to the council. Service Unit Fall         Do troops accept personal checks?
    Product Managers should collect this form before giving             • It is at the troop’s discretion whether they will accept
    sales materials. Troops will not be allowed to participate            personal checks or not (from parents and/or customers).
    in a product sale without having submitted a completed                If they choose to do so, those checks will be deposited
    agreement form.                                                       into the troop account and the troop will be responsible
                                                                          for collecting on any checks that are returned for
Do you need my Social Security Number?                                    insufficient funds, closed account, etc.
 • Yes. In order to receive product sale material and/or
   products we must have an identifier for the person signing          Are receipts necessary?
   the Parent/Guardian Permission Form and/or Fall Product               • Yes. Receipts are to be used for all transactions, both
   Manager Agreement. If you do not feel comfortable with                  product and money. Signatures must be obtained from
   giving the full number, we must have the last four digits               both parties when any type of exchange occurs. If there
   of your social security number and full date of birth.                  are discrepancies, the receipts and paperwork will verify
   The council cannot proceed with collections through                     the transaction in question.
   the credit bureau if we do not have this information.
   Parents/Guardians might also be asked to pay up front for           How do I handle online items purchased?
   products if this information is not provided to the troop.           • Customers will pay online by credit card directly to M2
   (All personal information is kept secure and confidential.)            Online System. Since customers pay M2 directly, troops
                                                                          will not remit payment to the council for these orders.
How do we pay council?                                                  • M2 Online System will deduct all proceeds and payments
 • Once money is collected from girls for nut and candy                   made to the council (including online) to show a balance
   orders, it needs to be deposited into your troop bank                  due for each troop.
   account.
 • After all nut and candy orders and all online sales are             What if a parent is on the Debtors List?
   finalized in the system, M2 Online System will calculate             • If a parent is on the debtors list, then their girl will not
   proceeds for all.                                                      be allowed to participate in any product sales until her
 • An automated clearing house (ACH) transaction will                     balance is paid in full.
   remove the balance due to the council from your troop
   bank account.                                                       What if a parent consistently pays late?
                                                                        • If they do not have a current balance, then this girl can
What is ACH?                                                              participate in the program. However, troops should
 • ACH stands for Automated Clearing House, which allows                  require frequent payments, payment up front for product
   the council to automatically withdraw a payment from a                 or only allow them to participate in sales that do not
   troop’s checking account on a specified date. Troops must              require the handling of money (booth sales, online sales,
   fill out a Product Program ACH Debit Authorization form                etc.).
   and submit to council. This process saves volunteers time
   turning in payments to council offices.                             What if a Troop Leader/Troop Fall Product Manager is on
                                                                       the Debtors List?
Is ACH Payment Mandatory?                                                • If a Troop Leader/ Troop Fall Product Manager is on the
  • Yes. Council requires payment via ACH for all Product                  debtors list, they will not be allowed to participate in any
    Program accounts. ACH forms must be submitted to the                   product sales until the balance is paid in full.
    council by the designated deadlines.                                 • The troop will need to have a different volunteer take
  • Full payment, minus troop proceeds, must be available in               the Troop Fall Product Manager position and payment
    the troop’s bank account for ACH draft on December 14,                 arrangements made for any debt in order for the girls in
    2020.                                                                  that troop to participate.
                                                                  15
FAQS
What if a parent does not pick up product?                                Should a troop pay a parent’s debt to the council?
 • If a parent/girl fails to pick up product in a timely manner,           • No. Troops should never cover a parent’s debt to the
   do not wait to notify your Service Unit Fall Product                      council. If this does happen, then the debt is owed to
   Manager, or the council. If you wait until the end of the                 the troop (not the council) and the troop is responsible
   program, it is much more difficult to find someone that                   for collecting payment from the parent. The council can
   needs the product and it is most likely too late for anyone               assist the troop by sending letters to the parent regarding
   to help.                                                                  the balance due, but cannot take further action (collection
      • Have other girls in the troop help to sell the product. Be           agency, legal action, etc.). The debt is ultimately the
        sure to transfer product to the appropriate girl for her             responsibility of the troop to collect.
        to receive credit.
      • Contact other troops in your area to see if they need             What if there is a troop with a remaining balance?
        extra product.                                                     • If a troop has a remaining balance, the service unit must
 • If product remains at the end of the program, complete                    complete an Outstanding Balance Form on the Troop
   an Outstanding Balance Form on the parent and submit it,                  Leader/Troop Product Program Manager and submit it
   along with all documentation to the council.                              along with all documentation. The Troop Product Program
                                                                             Manager Agreement should already be on file at the
What is the Outstanding Balance Form?                                        council office.
 • An Outstanding Balance Form outlines the responsible
   party and all information for a debt to the council. This              What documentation is to be submitted with a Troop
   form should be completed for any parent/guardian/troop                 Outstanding Balance Form?
   with a remaining balance at the end of the program.                     • Service units must submit balance due, all receipts for
 • Forms are available on the Fall Product Program resources                 product and money, notes on all attempts to collect, and
   section of the council’s website.                                         any other pertinent information for the debt. The signed
                                                                             Troop Product Program Manager Agreement should
What documentation is to be submitted with a Parent                          already be on file with the council office.
Outstanding Balance Form?
 • Troops must submit the signed Parent/Guardian                          Should a service unit pay a troop’s debt to the council?
   Permission Form, balance due, all receipts for product and              • No. Service units should never cover a troop’s debt to
   money, notes on all attempts to collect, and any other                    the council. If this does happen, then the debt is owed to
   pertinent information for the debt.                                       the service unit (not the council) and the service unit is
                                                                             responsible for collecting payment from the troop. The
What if there is a parent with a remaining balance at the                    council can assist the service unit by sending letters to the
end of the program?                                                          troop regarding the balance due, but cannot take further
 • If a troop is unable to collect money from a parent, the                  action (collection agency, legal action, etc.). The debt is
   Troop Fall Product Manager should keep a record of all                    ultimately the responsibility of the service unit to collect.
   contact attempting a resolution and contact the Service
   Unit Fall Product Manager.                                             What if there are extenuating circumstances that cause a
 • If further assistance becomes necessary, the Troop Fall                debt?
   Product Manager must complete an Outstanding Balance                    • Circumstances that may require special arrangements for
   Form and attach a signed parent/guardian permission                       payment will be handled on a case-by-case basis. These
   form, receipts and all documentation of correspondence                    may include serious illness or death in the family, fire,
   and amount due. An Outstanding Balance form and all                       theft and auto accidents. You will be required to provide
   necessary paperwork for each parent with a remaining                      proof and/or documentation in these instances.
   balance must be submitted with final reports to the                     • In the case of theft documented by a police report, the
   council or the troop will be held liable for those funds.                 council would expect the loss to be covered by personal
                                                                             insurance and additional time will be allowed to collect
What if a Parent Outstanding Balance Form is not                             from insurance. If not covered by insurance and not
submitted to the council?                                                    properly documented, payment in full is expected by the
  • An Outstanding Balance Form for each parent with a                       due date.
    remaining balance must be submitted to the council
    with all documentation. If a form is not submitted by the
    designated deadline date, the troop will be held liable for
    the balance due.

                                                                     16
2020 FALL PRODUCT MONEY                                                                                2020 FALL PRODUCT MONEY
                        AND/OR PRODUCT RECEIPT                                                                                 AND/OR PRODUCT RECEIPT
Date:                               Troop #                                                            Date:                               Troop #
Service Unit:                                                                                          Service Unit:
Girl’s Name:                                                                                           Girl’s Name:
  Qty   $ Each   Ext. $                   PRODUCT                                                        Qty   $ Each   Ext. $                   PRODUCT
        $10.00            A. Deluxe Pecan Clusters - Holiday Tin                                               $10.00            A. Deluxe Pecan Clusters - Holiday Tin

                                                                   BALANCE DUE

                                                                                                                                                                          BALANCE DUE
        $10.00            B. Honey Roasted Mixed Nuts                                                          $10.00            B. Honey Roasted Mixed Nuts
         $9.00            C. Chocolate Covered Almonds                                                          $9.00            C. Chocolate Covered Almonds
         $9.00            D. Thin Mint Almonds                                                                  $9.00            D. Thin Mint Almonds
         $8.00            E. Whole Cashews                                                                      $8.00            E. Whole Cashews

                                                                                    $

                                                                                                                                                                                           $
         $7.00            F. Deluxe Pecan Clusters                                                              $7.00            F. Deluxe Pecan Clusters
         $7.00            G. Peanut Butter Trail Mix                                                            $7.00            G. Peanut Butter Trail Mix
         $7.00            H. English Butter Toffee                                                              $7.00            H. English Butter Toffee
         $7.00            I. Dark Chocolate Caramel Caps                                                        $7.00            I. Dark Chocolate Caramel Caps
         $6.00            J. Chocolate Covered Raisins                                                          $6.00            J. Chocolate Covered Raisins
         $6.00            K. Dulce De Leche Owls                                                                $6.00            K. Dulce De Leche Owls
         $6.00            L. Peanut Butter Bears                                                                $6.00            L. Peanut Butter Bears
         $6.00            M. Cranberry Nut Mix                                                                  $6.00            M. Cranberry Nut Mix
                                                                      $

                                                                                                                                                                             $
                                                                                    $

                                                                                                                                                                                           $
         $5.00            N. Honey Roasted Peanuts                                                              $5.00            N. Honey Roasted Peanuts
                                                                                    AMOUNT PAID

                                                                                                                                                                                           AMOUNT PAID
                                                                       AMOUNT DUE

                                                                                                                                                                              AMOUNT DUE
         $5.00            O. Hot Cajun Crunch                                                                   $5.00            O. Hot Cajun Crunch
         $5.00            P. Fruit Slices                                                                       $5.00            P. Fruit Slices
         $5.00            Q. Troop to Troops Military Orders                                                    $5.00            Q. Troop to Troops Military Orders

                          TOTAL                                                                                                  TOTAL

RECEIVED BY                                                                                            RECEIVED BY

RECEIVED FROM                                                                                          RECEIVED FROM

                      2020 FALL PRODUCT MONEY                                                                                2020 FALL PRODUCT MONEY
                        AND/OR PRODUCT RECEIPT                                                                                 AND/OR PRODUCT RECEIPT
Date:                               Troop #                                                            Date:                               Troop #
Service Unit:                                                                                          Service Unit:
Girl’s Name:                                                                                           Girl’s Name:
  Qty   $ Each   Ext. $                   PRODUCT                                                        Qty   $ Each   Ext. $                   PRODUCT
        $10.00            A. Deluxe Pecan Clusters - Holiday Tin                                               $10.00            A. Deluxe Pecan Clusters - Holiday Tin
                                                                   BALANCE DUE

                                                                                                                                                                          BALANCE DUE
        $10.00            B. Honey Roasted Mixed Nuts                                                          $10.00            B. Honey Roasted Mixed Nuts
         $9.00            C. Chocolate Covered Almonds                                                          $9.00            C. Chocolate Covered Almonds
         $9.00            D. Thin Mint Almonds                                                                  $9.00            D. Thin Mint Almonds
         $8.00            E. Whole Cashews                                                                      $8.00            E. Whole Cashews
                                                                                    $

                                                                                                                                                                                           $
         $7.00            F. Deluxe Pecan Clusters                                                              $7.00            F. Deluxe Pecan Clusters
         $7.00            G. Peanut Butter Trail Mix                                                            $7.00            G. Peanut Butter Trail Mix
         $7.00            H. English Butter Toffee                                                              $7.00            H. English Butter Toffee
         $7.00            I. Dark Chocolate Caramel Caps                                                        $7.00            I. Dark Chocolate Caramel Caps
         $6.00            J. Chocolate Covered Raisins                                                          $6.00            J. Chocolate Covered Raisins
         $6.00            K. Dulce De Leche Owls                                                                $6.00            K. Dulce De Leche Owls
         $6.00            L. Peanut Butter Bears                                                                $6.00            L. Peanut Butter Bears
         $6.00            M. Cranberry Nut Mix                                                                  $6.00            M. Cranberry Nut Mix
                                                                      $

                                                                                                                                                                             $
                                                                                    $

                                                                                                                                                                                           $

         $5.00            N. Honey Roasted Peanuts                                                              $5.00            N. Honey Roasted Peanuts
                                                                                    AMOUNT PAID

                                                                                                                                                                                           AMOUNT PAID
                                                                       AMOUNT DUE

                                                                                                                                                                              AMOUNT DUE

         $5.00            O. Hot Cajun Crunch                                                                   $5.00            O. Hot Cajun Crunch
         $5.00            P. Fruit Slices                                                                       $5.00            P. Fruit Slices
         $5.00            Q. Troop to Troops Military Orders                                                    $5.00            Q. Troop to Troops Military Orders

                          TOTAL                                                                                                  TOTAL

RECEIVED BY                                                                                            RECEIVED BY
                                                                                                  17
RECEIVED FROM                                                                                          RECEIVED FROM
AUTOMATED CLEARING HOUSE (ACH)
Girl Scouts Heart of the South will be accepting payments via Automated Clearing House (ACH) for Troop’s Product Program
payments. Therefore, GSHS will automatically withdraw payments for Fall Product from Girl Scout Troop accounts.

Process of ACH
  • Each troop must have an active GSHS troop bank account.

 • Each troop is required to complete and submit an ACH Debit Authorization form with a voided troop check or letter from
   the bank with account and routing information attached. All ACH authorization forms must be submitted to the council by
   October 6, 2020 for the Fall Product Program for troops to place their nut/candy order.

 • GSHS will complete one (1) draft for Fall Product from troop accounts.

 • In M2 Online System the balance will be visible on the troop dashboard.

 • Troops are required to have funds available in their troop account according to the deadlines below:

 2020 FALL PRODUCT
 December 9, 2020		                      ACH shortage information due to Council
					                                    *Shortage information deadlines are FIRM deadlines
 December 14, 2020		                     ACH draft from Troop bank account

 • If an emergency arises and a troop does not have all funds available for the drafts, troop volunteers must contact
   800-624-4185 or info@girlscoutshs.org prior to the deadlines outlined above. Information should include the following:
       • Service Unit and Troop number
       • Amount to be withdrawn from account via ACH
       • When full balance is anticipated
       • What caused the shortage of funds

 • Troops that do not make GSHS aware of account shortages by the deadlines outlined will be responsible for any and all
   insufficient fund fees associated with the transaction.

 • An email will be sent through M2 Online System prior to the ACH sweep, informing troops of the transaction timeframe.
   Please note that transactions can take between 24 to 48 hours to show on the troop account.

 • Once the drafts are complete and confirmed by the bank, payments will be uploaded in M2 Online System and will appear
   on each troop’s Deposit Tab. Payments will also be recorded on the reports within the online systems.

 • Should a troop have an overpayment, the overpayment amount will be electronically deposited in the account provided.

 • Service Units will have product sale proceeds electronically deposited into Service Unit bank accounts provided.

                                                              18
•
•
    o
    o
•
•
•
•

        19
Page left intentionally blank.

             20
21
Page left intentionally blank.

              22
NOTES

        23
FALL PRODUCT QUICK REFERENCE
All troops and girls MUST be registered for the 2020-2021 membership year to participate in the Fall Product Program.

DATES TO REMEMBER
September 12                           Girls begin taking orders in person and online
October 6                              Deadline for Troops to submit agreements, policies & ACH Forms to Council – submit to info@girlscoutshs.org
October 16                             Girls submit nut & candy orders and reward choices to TFPM or online
                                                 *Girls continue selling Nuts, Candy and Magazine orders online
October 19 by 11 p.m.                  Troop Fall Product Managers submit Nut & Candy Order online
                                                 *Troops are automatically locked out of the nut & candy ordering portion when submitted
                                                 *All Troops automatically locked out at 11pm from nut & candy ordering
November 12-14                         Service Unit Nut & Candy Delivery
November 12-December 2                 Girls continue selling online Nuts, Candy and Magazine orders, deliver nut & candy items and collect money
December 2                             Girls submit all payments to TFPM
December 3 by 11pm                     Troops submit Reward orders online
                                                 *Troops locked out of Rewards ordering at 11pm
December 9                             Troop ACH Shortage Information deadline to council
December 9                             Deadline for Outstanding Balance Forms to council
December 14                            ACH draft from Troop bank accounts
January 11                             Rewards begin shipping to Service Units
Mid-January                            SUFPMs disperse rewards to troops

GIRL REWARDS
Combined Sales: To qualify, girls must have sold at least the dollar amount for each level in total combined sales. This includes all in-person and
online Ashdon Farms (nuts & candy) and M2 orders (magazines) sold.

GIRL SCOUT SELLS:                                GIRL SCOUT EARNS:
3 Magazine Orders                      Swimming Sloth Patch                                              2020 Product Line Up
6 Magazine Orders                      Mags Super Seller Patch
15 Emails sent through M2              Bravely Be You Patch                                                            $10 Items
20 Nut/Candy Orders                    Trust Your Strengths Patch                                          Deluxe Pecan Clusters in Holiday Tin
35 Nut/Candy Orders                    Super Seller Patch                                                      Honey Roasted Mixed Nuts
5 Troop to Troops Orders               Care to Share Patch
                                                                                                                         $9 Items
$375 Sales, 15 Emails, &               Personalized Patch                                                       Chocolate Covered Almonds
  Me2 Avatar                                                                                                        Thin Mint Almonds

15 Emails, Me2 Avatar &                Cookie Crossover Patch                                                             $8 Items
   350+ Cookies sold in the                                                                                             Whole Cashews
   2021 Cookie Program                                                                                                   $7 Items
                                                                                                                  Deluxe Pecan Clusters
$125 Combined Sales                    Pom Pom Keychain
$200 Combined Sales                    Sloth Pen                                                                  Peanut Butter Trail Mix
$275 Combined Sales                    Small Sloth Plush Plush OR Theme Necklace                                   English Butter Toffee
$350 Combined Sales                    T-shirt OR Brave & Strong Bracelets                                     Dark Chocolate Caramel Caps
$425 Combined Sales                    Sloth Socks OR Watercolor Paint Kit
                                                                                                                         $ 6 Items
$525 Combined Sales                    FitWrist OR Sloth Journal OR $5 Passport Bucks
$600 Combined Sales                    Mini Bluetooth Speaker OR $5 Passport Bucks                               Chocolate Covered Raisins
$700 Combined Sales                    Large Sloth Plush OR Tote Bag OR $10 Passport Bucks                         Dulce de Leche Owls
$800 Combined Sales                    Tassel String Lights OR $20 Passport Bucks                                   Peanut Butter Bears
$1,000 Combined Sales                  Heart String Light OR $50 Passport Bucks                                      Cranberry Nut Mix
$1,200 Combined Sales                  Personalized Blanket OR Sloth Blanket OR
                                       $75 Passport Bucks
                                                                                                                         $5 Items
                                                                                                                 Honey Roasted Peanuts
                                                                                                                     Hot Cajun Crunch
                                                                                                                        Fruit Slices
TROOP PGA REWARDS                                                                                           Troop to Troops – Military Donation
Troop rewards are based on the troop per girl average of combined sales.
$325 Troop PGA            ?????                                                                          Additional Nut/Candy items available online online
$375 Troop PGA            One early Cookie Booth Site Choice

TROOP PROCEEDS
17%                Troops earn 17% of all nut/candy and magazine items sold (online and in-person)
Extra Proceeds     Troops registered as Cadettes, Seniors or Ambassadors may choose to take one of the following options:
                   17% of total orders with earned rewards and patches OR 22% of total orders with no rewards – patches only

Passport Bucks may be used for council sponsored program activities and destinations, council shop, 2021 GSHS resident camp fees and trading
post purchases. Passport Bucks may not be cashed for “real money”; have24
                                                                        no value outside of GSHS; are non-transferable; and expire on 9/10/2021.
You can also read