SemionHomeScreen 2018 - HELP Apps! YOU HAVE A QUESTION? I HAVE AN ANSWER! 1 - Semion Barbershop
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Semion Home Screen 2018
HELP Apps! YOU HAVE A QUESTION? I HAVE AN ANSWER!
1
Welcome to Semion
Page 4
Select One
Handbook: Why & How
Page 5
Schedule 360°
Page 6
Menu Tabs - I
Lunch & Breaks
Page 7-8
Hour Correction
Page 9
Time-Off Request
Page 10 - 11
Phone Policy
Page 12
Tools & Maintenance
Page 13 - 14
Semion Experience
Page 15 - 16
2015
Page 5
Page 4
Page 6
Page 7 - 8
Page 9
Page 12
Page 10 - 11
Page 15 - 16
Page 13 - 14
Retail Commission
Page 17 - 18
Select One
How to report tips?
Page 19 - 20
How much is it?
Page 21
Menu Tabs - II
Non-Client Services
Page 22
Back Bar Usage
Page 23 - 24
Inventory
Page 25
Conflict Solution
Page 26
3-Strike Rule
Page 27 - 28
Help Line
Page 31 - 33
2015
Page 19 - 20
Page 17 - 18
Page 31 - 33
Page 27 - 28
Page 23 - 24
Page 26
Page 25
Page 22
Page 21
Welcome to Semion
The purpose of this manual is to become a tool that will help
you whenever you have a question about Semion
Barbershop!
This tool strives to be simple, yet comprehensive. Today, you
will find the most relevant and pressing questions that we
are constantly asked.
So if you have a question please check this manual because
you might find your answer here. If it is not here please
approach a member of management. Also, if it is relevant
then it will be added here. This is in no way the final version
of this document as with time more questions arise and they
Page 4 will be added here.
Handbook: Why & How
Why and How Handbooks: These two handbooks contain
information from theoretical standpoint. This manual does
not replace those handbooks it serves as an accessible and
concise practical tool for daily operations.
Page 5
Schedule 360°
1. Schedule is made 1 week in advance for better planning.
2. Schedule is made with two key assumptions flexibility and low client wait time.
3. Individual’s skills and speed are taken into the consideration.
• If you have broader range of skills and average speed time the more flexible you become.
• Women and men cuts and 20 minute regular haircuts.
• If you need to switch with another member your skills and speed have to be comparable.
Page 6
Lunch & Breaks
Meal Periods
Employees shall be entitled to an uninterrupted and 'duty free'
meal period of at least a 30 minute duration when the
scheduled work shift exceeds 5 consecutive hours of work. The
employees must be completely relieved of all duties and
permitted to pursue personal activities to qualify as a non-work,
uncompensated period of time. When the nature of the
business activity or other circumstances exist that makes an
uninterrupted meal period impractical, the employee shall be
permitted to consume an “on-duty” meal while performing
duties. Employees shall be permitted to fully consume a meal of
choice “on the job” and be fully compensated for the “on-duty”
meal period without any loss of time or compensation. Rest Periods
Every employer shall authorize and permit rest periods, which,
insofar as practicable, shall be in the middle of each four-hour
work period. A compensated 10 - minute rest period for each
four hours or major fractions thereof shall be permitted for all
employees. Such rest periods shall not be deducted from the
employee's wages. It is not necessary that the employee leave
Page 7 the premises for said rest period.
Lunch & Breaks
Everyone is “Required” to clock out for lunch breaks for two reasons:
1. Records must be retained for government purposes.
2. Lunch is not “paid” break.
• If lunch runs more than 30 minutes then it must be reflected in your hours.
• If you need more than a 30 minute lunch during the day and it is slow then you
can approach your manager and ask for that.
• ONLY 1 PERSON CAN TAKE LUNCH AT A GIVEN TIME
• ALSO TAKE LUNCH DURING SLOW TIMES
Page 8
Hour Correction
Each member every Sunday has an opportunity to “correct” their hours if a mistake was made.
Yes, even if you make commission you still have to clock-in and out and correct your hours.
1. You can correct your hours same day in Shortcuts under Tools – Attendance.
2. Hours must be corrected by the end of the pay period for timely direct deposit submission.
Page 9
Time-Off Request
1. We believe in work-life balance thus everyone should have a fair chance for time-off.
• Vacation, concerts, family gatherings, etc….
2. How is it achievable?
1. We have to be mindful of:
Ø Our clients
Ø Achievable commission
Ø Fully staffed
Ø Long-term planning (at least 1 month in advance, less than 1 month requests will “not” be approved)
Ø Only 1 person at a time can request specific days.
Ø 20/80 Goal: 80% consistent and 20% will change due to member requests – there is no set schedule!
Ø The more member requests the more everyone’s schedule will shift.
Ø Help each other: when you take time-off another member’s schedule will change so be ready to step in
when it is your turn. We do not just take but we also are grateful and give back.
Page 10Time-Off Request
Time-Off Request Sheet can be found the shop folder. On this sheet you can request days-off 1 month in advance.
Requests must be “Approved” You will know if Approved 1 month in advance!
What happens if you need time-off within 1 month? Ask another comparable member in skill and speed to switch
Page 11 shifts with you. These changes have to be immediately communicated to management to change online schedule.Phone Policy
The phone usage is a privilege as no establishment in the industry allows phones on
the floor, not to mention usage during the shift. But we understand that the cell
phones are important part of our lives and thus, we have a phone privilege policy that
will allow us to use our cell phones and be professional at the same time.
Phone Privilege Policy
1. CLIENT WALKS IN – NO PHONES PERIOD EVEN TO PRESS “SEND”
2. RINGER – OFF AT ALL TIMES (UNLESS EMERGENCY PLEASE LET THE MANGER KNOW)
3. PHONE CONVERSATIONS IN THE HALLWAY NOT AT THE FRONT DESK!
4. NO PHONES DURING TALK-TIMES
5. SEE WHAT NEEDS TO BE DONE I.E. INVENTORY, SWEEPING, TOWELS, SHELVES BEFORE USING PHONE
If a member abuses the privilege then there will be 1st warning after the 2nd violation the cell-phone privilege will be taken away for 1 week.
We hope everyone enjoys this privilege respectfully with no abuses.
On our behalf we would like to ask everyone not to put us to the test because we don’t want you to lose this privilege.
Page 12Tools & Maintenance
List of Required Tools
Andis Shaver
Andis BGRV or BGRC
Andis Master
Andis Styliner II
Andis Blades: 1, 1A, 1½, 2, 3½, 3¾, 5/8
Scissors
Straight Razor
Page 13
BlowdryerTools & Maintenance
Type and quality of tools dictate they quality and speed of your haircut.
Typical problems:
1. Dull scissors or blades
2. Blades that pull hair
3. Blades that cut neck and back of the ears
4. Open wiring on the clipper
5. Straight-razor blade is too exposed
Consequences:
1. Client discomfort
2. Poor quality haircuts
3. Slower haircuts
4. Nicks and cuts
5. Cannot provide the service
Solution: Check your tools periodically and also tools will be checked by a professional to either
sharpen, fix, or be replaced. Each member has to cover their own maintenance fees. Tools allow us to
make money therefore we must invest in them and take good care of them.
Page 14Semion Haircut Checklist
1. Smile
2. Welcome
3. Consultation
Stylist: Eye Brows
4. New Client (Side Test Patch 100%) Trimmed?
Customer: NOOOOO
5. Haircut Nice Haircut!
Thanks
6. Eye Brows Trimmed?
7. Ears Trimmed?
8. Don’t let the client leave the barbershop with face or shirt full of hair.
Page 15Semion Haircut Checklist
He, she, why me?????????????????????????????
Recent conversation:
Q: Why do I have ask for eyebrows and ears trim if she or he doesn’t do it?
A: We don’t blame other people for what we are responsible for!
Q: But the person who doesn’t ask finishes a client quicker and takes the next
turn while I lose out by being right!
Page 16Retail Commission
Retail products to our clients are like prescription medicine to patients or
protein supplements to a bodybuilder. In this case we are either doctors or
nutritionists. Nonetheless, great haircut should be accompanied by a supporting
product. Our clients expect us to be professionals and that includes a suggestion
(not force) on how to keep the hair looking good the day after the haircut.
In the spirit of fairness we believe in rewarding your effort thus we have a
progressive commission scale that ranges from 0% - 20% when our competitors
have up to 10% retail commission.
Page 17Retail Commission Page 18
How to report tips? Every serious establishment in this industry deducts taxes from our gratuity (tip) earnings because it is the law. Since we are law abiding organization we too, follow this law. Benefits: 1. Sleep well knowing you’re doing the right thing. 2. Your chances of getting low interest loan for a car or a house are higher. 3. Your Medicaid and Social Security contribution are higher, thus government will write you a higher check when you retire. How to report tips? 1. Keep a log of your cash and credit card tips for the period. 2. At the end of each pay period (2nd Sunday of two-week work period). 3. Determine the total for both cash and credit card tips for those two weeks. 4. Please find a copy of a Form 4070 in the folder called “Blank Tip Reports.” 5. Fully complete Form 4070, date and sign and place it in the folder called, “Tip Reports.” 6. It must be done every two-weeks (deadline for the Tip Reports is Monday) 7. If you don’t submit it on time then your paycheck will be delayed until it is complete. Page 19
How to report tips? – Form 4070
You can complete one online at: semionbarbershop.com/employees
When it starts, ends, and
due date?
Tip Report Dates
Beginning of End of Period Due Date
Period
3/9/2015 3/22/2015 3/23/2015
3/23/2015 4/5/2015 4/6/2015
Page 20
4/6/2015 4/19/2015 4/20/2015How much is it? – Color Price
SEMION BARBERSHOP COLOR PRICES
Color prices Color Add-On Prices
Services Bleach Color Olaplex
Root touch up $55.00 & Up $10/bowl $10/bowl
All over Color :
Short 65.00 $10/bowl $10/bowl
Med 75.00 $10/bowl $10/bowl
Long 85.00 $10/bowl $10/bowl
Partial Highlight (first toner included)
Short 75.00 & Up $10/bowl $10/bowl $25/Application
Med 85.00 & Up $10/bowl $10/bowl $25/Application
Long 95.00 & Up $10/bowl $10/bowl $25/Application
Full Highlight (first toner included)
Short 85.00 & Up $10/bowl $10/bowl $25/Application
Med 95.00 & Up $10/bowl $10/bowl $25/Application
Long 105.00 & Up $10/bowl $10/bowl $25/Application
Balayage (first toner included)
Short 120.00 $10/bowl $10/bowl $25/Application
Med 130.00 $10/bowl $10/bowl $25/Application
Long 140.00 $10/bowl $10/bowl $25/Application
Price Per Panel
$15 / Panel
Fashion colors ( pulp riot parvanna includes bleach out and all over color)
Short 100.00 & Up $10/bowl $10/bowl $25/Application
Color correction:
100.00/hour (includes Lanza Decolorizer) $10/bowl $10/bowl $25/Application
Brazilian Blowout
160 & Up $10/bowl $10/bowl $25/Application
Women Full Service
Page 21 Short Layered 37 includes (cut, shampoo, blow dry)
Long Layered 42 includes (cut, shampoo, blow dry)Employee to Employee or Family Services
In the handbook, it is clearly explained that we are allowed and support those services but only before or after
our working shifts or on our days off as we respect family relationships. At the same we would like to remind
that we are not allowed to conduct those services during our working shifts as it starts he/she why me,
situations.
New Rule: If that type of service takes more than 30 minutes (lunch break) then you will be asked to stop the
service and finish it at another time no exceptions.
In other words, we can do it during our lunch hours
but not when it is busy and clients are waiting.
No Color products can be used for personal use.
Page 22Back Bar Usage
Back – Bar is used to enhance our customer’s experience so we do have variety of products that
we use for professional back bar i.e. American Crew, Paul Mitchell, Difi, and Aveda.
What to do when you ran out of product?!
1. Take the product from the retail shelf. (Except Aveda and Awapuhi)
2. Record the product on the Inventory Sheet.
3. Place the empty container into the inventory basket in the closet.
4. Aveda does not allow us to use Retail for Professional usage so if you need Aveda products
you can find them in the closet. Follow steps 1-3 for Aveda as well!
Page 23Back Bar Usage
Color Box: After taking the color tube from the box please scan out
the barcode on the box via Shortcuts.
Other Color products: After the bottle is empty please scan out the
barcode on the box via Shortcuts.
Page 24Inventory
Semion Barbershop inventory system is very important because it allows us to
have the products that we need today not tomorrow to provide the service that
our clients need. For that to happen we need to do few things:
1. Count Inventory Every Week.
2. Scan out Retail to Professional in Shortcuts.
3. Scan out Color Products after being used in Shortcuts.
4. Submit orders every-week.
It is everyone’s responsibility to help with this process especially scanning out the
products via Shortcuts.
By doing so you are helping those who count the inventory every weekly.
Page 25Conflict Solution
Conflicts are normal and expected. The question is how do we go about finding a win-win solution. But
before, “why conflict arise in the first place?” According to most studies the most common reasons are
miscommunication and misunderstanding. So don’t get up in arms and begin firing canons at each other
but try to hear out one another.
In other words, before talking to your manager please address the situation one-on-one. If that doesn’t
bring a solution then you can talk to your manager.
Conflict resolution specialist:
Semion Kikirov 303-905-8388
Page 263-Strike Rule
Semion philosophy is based on fair and positive approaches. So when a member breaks the very fabric in
which Semion is founded upon i.e. goes against the clearly depicted culture in the handbook then “WE THE
People reserve to right to set your free!”
Semion doesn’t believe in firing people after all each and everyone of us has contributed to this organization
and even though the relationship might get sour at times we still appreciate everyone. Even those who
conducted themselves maliciously, after all, because of them we have grown even stronger.
In other words, we don’t fire people, people fire themselves because we all know what is expected of us and
it is “our decision” to do what is right or not! If you chose “no” attitude then you chose your own path to
freedom.
Page 273-Strike Rule
We support fair practice of 3-Strike Rule:
1. Verbal Warning
2. Written Warning – Take a day off and write a letter
• Contents of the letter:
1. What happened?
2. How are you at fault?
3. How will you resolve the situation in the future?
3. Final Warning – We are going to the restaurant to celebrate
your retirement.
4. Before you go to facebook and other social media platforms
please read the contract with Semion Barbershop that you
have signed.
5. In all honesty, we like everyone that joined our organization
so do not put us in this position. If you feel like you need to
take a different path in life please feel free to let us know
and we can part our ways respectfully as friends.
Page 28Opening, Midshift, and Closing
The check list has served us well as it helps us on
everyday basis. But sometimes it is checked just
to be checked.
He/She Why Me moment! “She did it, I did
something else!”
Someone is checking off the boxes when it wasn’t
done at all. Finish the task before checking the
box.
It could now be done online at:
www.semionbarbershop.com/employees – Daily
Report
Page 29Weekly – 15 minutes
The weekly duty is only 15 minutes per week.
It could now be done online at:
www.semionbarbershop.com/employees
– Weekly Report
Please complete it prior to submission.
Page 29Opening and Closing
If you have a deposit after you close the register
please complete a deposit slip.
1. Deposit slips are under the cash register.
2. Shortcuts printout goes into deposit folder.
3. Complete the deposit slip.
4. White slip goes with cash into the bag.
5. Drop the bag with cash into the bank deposit box.
6. Thanks for your help and have a wonderful day.
Page 30Help Line
Panic ATTACK!
1. Computer is frozen
2. Credit card machine is not working
3. Internet is not working
4. Phone is not working
5. World War 3 just started!
Solutions:
1. Breath and don’t over think
2. Restart the computer
3. Check if the internet is working i.e. if music and tv is not working then internet is down.
4. Pull out Credit Card Slips and begin taking credit card number, expiration date, 3-digits back of the card, and zip code
until the issue is resolved.
Page 31Help Line
Credit Card Slips are in the Wells Fargo Bag!
In order to process the transaction at a later time you will need:
1. Credit card number
2. Expiration date
3. Last 3 digits on the back of the card for Visa and 4 digits on top right corner for American Express
4. Billing Zip Code
5. Clients name, service, and phone number.
6. Allow the client to put the tip and sign the slip.
7. On that slip put service provider’s name.
8. When it slows down a bit please process the transactions.
9. No TIPS can be taken from the drawer until the transaction is processed.
Page 32 Visa Security Code American Express Security CodeHelp Line
1. Comcast at 1800-391-3000 please ask to have our phone forwarded to
your cell-phone until the service is restored.
2. If the internet is working then all you have to do is call Shortcuts Help
Desk 1866-678-7324 Option 1 for minor problems or option 1 then 2 if
shortcuts not working at all.
3. AXIA Credit Card Merchant: 1800-847-2737 DBA: Semion Barbershop
If you have exhausted all the possible solutions and nothing works you can call 720-277-8989 and ask for Roman!
Page 33 He has no friends and is usually, bored so he would really like to help.You can also read
