RETAIL Key features of the sector in Spain 2016-2017 - CBRE
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Contents Introduction 4 01 02 03 04 05 06 Economic The Digital Transformation Retailers High Street Main Shopping Shopping Centre Investment Backdrop in the Retail sector Centre Indicators and Development 6 10 22 32 54 60 E-Commerce 12 Fashion 23 Madrid 33 Investment in Europe 61 In-store digitalisation 16 Speciality Retail and Barcelona 39 Shopping Centre and Digital tools: Shopping Accessories 27 Other cities 42 Retail Park 62 Centres 18 Cosmetics and Beauty 28 High Street Investment 48 Shopping Centre Digital tools: High Street 20 Luxury & Premium 29 Development and Renovation of Stock 68 Food & Beverage 30 The Shopping Centre of tomorrow 71 Contents 3
Introduction Two key trends are shaping the retail sector. Firstly, sustained High Street economic growth is driving retail sales and attracting new Demand for high street units remains strong, although there are less opportunities for growth in prime areas following the frenetic activity in recent years. This is international brands to Spain, and secondly the digital evident from the slightly reduced number of lettings and the expansion of some revolution is altering traditional retail concepts, forcing all high streets. The number of out-of-town retailers opening stores in the city centre players to either adapt to this new digital world or risk getting is also on the up. Retailers such as Kiabi, Media Markt, Leroy Merlin and IKEA are left behind. looking to counterbalance the e-commerce surge and increase their market share. The positive outlook is attracting many new international retailers to the Spanish market, with 2016 seeing almost 30 new international entrants debut in the country’s retail market. Digital transformation of the retail sector As the economy continues to grow, the digital revolution is gaining traction and Main shopping centre indicators technology is affecting evermore areas of the retail sector. E-commerce is becoming The shopping centre sector registered yet another solid year in 2016. In the an increasingly popular sales channel, accounting for €24,000 million every year portfolio of shopping centres that forms CBRE’s index, footfall climbed by Gonzalo Senra, and growing by more than 20% in recent years. However, it still only represents 2.5% and sales increased by 1.5% y-o-y. In addition, the average shopping National Director - 4% of total retail sales, which is considerably lower than levels seen in other centre occupancy rate rose to 93.5% in Q1 2017. Retail CBRE Spain countries and proof that there is significant growth potential for this segment. The improving backdrop for shopping centres can be seen in the results presented Consumers increasingly distinguish less between online and offline channels, and by owners, with net revenue growing thanks to higher rents and occupancy rates, their new habits are driving retailers to focus on both channels at the same time, as well as less temporary rental discounts and other non-recoverable expenses. thereby creating a new ‘phygital’ order. Bricks and mortar stores are consumer’s favourite shopping format, but it is increasingly difficult to draw people away from Shopping centre investment and development the comfort of their homes. Retailers are therefore opening large flagships stores The shopping centre investment market has been firing on all cylinders to entice people in. These are stores that are focused on the shopping experience, for the last three years, registering a record investment volume of €3,000 increasing the range of services on offer and installing new technology such as OSS, million last year, largely thanks to the Socimi Merlin Properties’ acquisition of Locatus and Geoblink, the latter also allowing them to personalise their marketing Metrovacesa. strategies. Continued strong investor demand has put downward pressure on yields, which Retailers have tightened to 4.25% for top prime products. This year is once again seeing a Upbeat consumption levels are spurring retailers to implement ambitious expansion large number of sales, with investors showing a renewed interest in retail parks, plans, both in terms of High Street and Shopping Centres. Sales activity in the although investment volumes are not expected to top last year’s record figure. Fashion segment has eased off compared to previous years, however other sectors, such as Accessories, Sportswear and Cosmetics are thriving. Food & Beverage is Shopping centre development is picking up, with new centres now increasingly another sector that is flourishing, driven by the arrival of new concepts and aiming to become places that people visit not just to shop, but to socialise with more professional operators, with sales up 6.2% y-o-y. friends and family. 3.6% 24,000 M€ 29 2.5% 93.5% 3,000 M€ Retail sale growth in 2016 Volume of e-commerce sales New international brand Shopping centre footfall growth Average shopping centre Shopping centre in Spain entrants to Spain occupancy rate Q1 2017 investment 2016 4 Key features of the Retail sector in Spain | 2016-2017 | CBRE Introducción 5
01 At the beginning of 2017, yearly forecasts projected a more modest economic growth rate, however the economy remains strong and GDP growth forecasts have since been revised up to 3.1%. This rate would keep Spain as one of the fastest Economic expanding economies in the EU, where average growth stands at around 1.9%. backdrop GDP GROWTH IN EUROPE AND SPAIN Annual Growth % 5,0 4,0 3,0 2,0 In 2016, Spain’s economy 1,0 exceeded all expectations, 0 (1,0) overcoming issues both at home (a (2,0) caretaker government) and abroad (3,0) (Brexit, stock market fluctuations, (4,0) etc.), to post year-end GDP growth (5,0) 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 of 3.2%. Low interest rates, job Eurozone GDP Spanish GDP creation and price stability were Source: Oxford Economics. all key to achieving this growth. Growth in the rest of the Eurozone In 2016, 414,000 jobs were created in Spain, a very positive was far more muted, reaching just figure that drove the unemployment rate down to 18.6% In 2016 414,000 1.8%. by the end of the year. Over the last three years, the unemployment rate has dropped by six points, a very positive result even though a large share of the employment created was temporary. Unemployment is expected to continue falling in 2017 as jobs continue to be created, and is projected to hit circa jobs were created 18.1% by the end of the year. in Spain 6 Key features of the Retail sector in Spain | 2016-2017 | CBRE Economic backdrop 7
RETAIL SALES IN EUROPE AND SPAIN NUMBER OF OVERSEAS TOURISTS IN SPAIN Annual Growth % Number of tourists in millions 6,0 80 4,0 2,0 70 0 60 (2,0) (4,0) 50 (6,0) (8,0) 40 (10,0) 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 30 Retail sales in the Eurozone Retail Sales in Spain 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Source: Oxford Economics. Source: Frontur. Sales are benefitting from the recovery in Consumer Confidence levels, which following the financial crisis, and despite fluctuating considerably in 2016, are now back up at very healthy levels. As a result, retail sales performed very well last year, rising by 3.6% and comfortably outstripping the 3.0% registered in 2015. Although the Fashion sector suffered somewhat in terms of sales in 2016, other retail sectors saw significant upturns in revenue. 2017 forecasts suggest that retail sales growth will ease slightly across the board, to come in at between 2.0% and 2.5%. Tourism is another factor that is driving up sales, with 2016 registering another record year in terms of the number of tourist arrivals, with no less than 75.6 million tourists deciding to Retail sales grew visit Spain, up 11% y-o-y. With tourist figures for the Easter holidays 3.6% this year hitting an all-time record, all signs suggest that 2017 could be another record-breaking year. Between 2014 and a large part of 2016, prices entered a slight deflationary environment, however this barely had any negative in 2016 knock-on effects thanks to the strength of the Spanish economy. The CPI then returned to positive territory in the second half of 2016, with inflation ending the year at 1.6% on the back of rising energy prices. Inflation is not expected to turn negative again this year and is forecast to move between 1% and 2%. 8 Key features of the Retail sector in Spain | 2016-2017 | CBRE Economic backdrop 9
02 In the retail sector, the transformation ranges from the unstoppable rise of e-commerce to the increasing use of new technology, designed to combine the best of the physical and digital worlds to create a new order The digital known as “phygital”. In other words, technology is now at the service of bricks and mortar stores in order transformation to offer customers experiences that the online channel cannot offer. in the Retail Shopping centres are also moving towards the omichannel system thanks to new digital platforms sector that allow them to develop the e-commerce business to complement physical sales. With the creation of its Omnichannel Sales System, CBRE is a pioneer in this field. This technology also allows retailers to get to know their customers and their habits better thanks to Big The so-called 4th Industrial Data analytics. The new tools available allow them revolution, driven by the speed to offer customers a more personalised service and gives them access to the key data required to make and depth of recent technological informed decisions, such as footfall, sales, etc. advances, is transforming all sectors In short, retailers are facing a whole range of and retail is no different. challenges, with the omnichannel system right at the heart of the sector’s transformation. 10 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 11
E-Commerce E-commerce continues to surge in Spain, and is starting to form E-commerce includes many sectors and services (travel, a key part of the retail backdrop. In 2015, e-commerce revenue theatre tickets, F&B, etc..), with the retail business only stood at over €20,000 million, whilst forecasts for 2016 suggest accounting for a third of total revenue. This said, retail that this figure could hit circa €24,000 million, equating to a 20% e-commerce is a rapidly growing category, with online sales increase for the fourth consecutive year. In terms of revenue, in segments such as Fashion and Accessories already these figures place Spain fourth in the European Union accounting for a notable 10% of its segment’s total. ranking, ahead of Italy, but a long way from the UK, Germany and France. WEIGHTING OF E-COMMERCE IN RETAIL SALES IN SPAIN BY SECTOR E-COMMERCE IN SPAIN % TOTAL SALES Volume in € millions 30.000 30% 12% 10,3% 25.000 25% 10% 9,2% 20.000 20% 8% 15.000 15% 6% 10.000 10% 4% 3,5% 5.000 5% 2% 0 0% 0,7% 2009 2010 2011 2012 2013 2014 2015 2016 0% E-Commerce volume. Annual var. (%) Retail Food Clothing Footwear and Leather Goods Source: CNMC Source: CBRE based on CNMC and INE data. In other sectors, e-commerce is growing at a much slower pace. For example, in sectors such as Food and Furniture & Household Goods, online sales represent just 1% of total sales volume given that the complex logistics involved makes the online sales channel more difficult in these segments. Combining all segments, e-commerce accounts for almost 4% of total retail sales in Spain, a long way behind countries such as the USA and the UK, which lead the way in terms of e-commerce and where circa 15% of their total sales come from this channel. Foodstuff is the largest retail segment (representing almost 35% of total sales in Spain), meaning there is great potential to explore the online channel. 12 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 13
WEIGHTING OF E-COMMERCE IN RETAL SALES BY COUNTRY 17% 14% 9% 15% 9% 3,5% 3% • United Kingdom • United States • Germany • France • Europe • Spain • Italy Source: Centre for European Retail, CBRE Spain mazon Go - Seattle, A However, Food logistics present a campaign has forced the hand of USA. challenge whether the goods are traditional retailers who now have The US giant is omnipresent. By revenue, it holds the number 10 perishable or not, and major super no choice but to improve their online spot in the world’s retail sales ranking, and is considering taking and hypermarket operators confess to sales services. Speed of delivery is also the plunge and moving into the physical world in order to compete losing money with the online channel. gaining importance in other segments directly with stores of its own. However, this process is no mean Although the online sales channel and is even turning into a competitive feat and pure online players are notorious for suffering problems helps to establish new customer loyalty, advantage in segments such as Fashion and delays when trying to make this move. It also requires a retailers in this sector do not view it as for example. high investment; the online world is met with the harsh reality an absolute priority, feeling happier with that in the physical world the best retail units do not tend to be home delivery from their local stores. However, Amazon’s innovation is not available. This has opened the door to pure online confined to the online world, and it is players such as Ulabox, LaDespensa. also busy developing initiatives for the For these retailers, repeating the same process across com and Delsuper, that have taken physical world. In Seattle, the city where multiple countries would be a very slow and costly advantage of a niche in the market. the company was originally founded, it process. For precisely this reason, the most ambitious is in the process of trialling its Amazon pure online players are looking into the possibility However, Amazon is the company Go supermarket, where customers of buying up chains that already have stores in that has really taken the Food buy their goods without having to operation to make it easier for them to expand in the 3.5% online market by storm, and after go through the checkout: in-store bricks and mortar world. In fact, the online fashion rolling out its non-perishable goods sensors recognise both the product retailer Zalando has already acquired the sportswear line in 2015, it extended its offer to and the client and automatically retailer Kickz that owns 15 physical stores in Germany. include fresh goods in 2016. New charge the amount to the customer’s The company Ali Baba has created strategic partnerships urban storage facilities in Madrid and account. In Spain, it has already with several retail chains in China in order to expand its business Barcelona provide it with the flexibility launched its Amazon Dash service, beyond the online channel and increase its offline footprint. This E-commerce represents it needs to be able to offer its Prime a Wi-Fi connected device that allows trend clearly highlights that high-street retailers are not the only less than 4% of retail sales Now service which guarantees delivery customers to purchase household players that must integrate omnichannel strategies into their within two hours. Amazon’s aggressive products at the mere push of a button. business plans, so too must online players. in Spain 14 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 15
The idea that bricks and mortar stores were at risk of extinction is In-store digitalisation now a distant memory, with it becoming ever more clear that what customers really want is the best of both worlds; the ability to switch High-street retailers are responding to the demands of e-commerce between the different sales channels with maximum ease. The by improving their stores and their onmichannel processes and “connected consumer” opts for the “on” and “off” as and when introducing digital technology in order to provide them with a they choose, thus forcing brands to ensure that both channels competitive advantage. A survey completed by CBRE among complement each other, thereby creating a new order known as retailers reveals how an increasing number are focusing on “phygital”. In this process, the physical store is reclaiming its core role, technology as a way of both improving the customer experience as the channel that allows customers to see, touch and try or try on and getting to know them better. According to the survey, 78% of goods, as well as the one that offers face-to-face customer service. retailers promote the store on social media, 53% offer in-store Wi- Fi and 34% are installing in-store interactive devices. Consumers naturally tend to use the internet as a complementary channel and are carrying out an increasing number of searches and purchases online, as well as managing an increasing number edia Markt Digital Store - M of other affairs on the internet. As a result, customers optimise Avinguda Diagonal, Barcelona. their in-store visits as much as possible, making less visits, but increasing their dwell time. WHICH TECHNOLOGIES ARE RETAILERS INSTALLING OR GOING TO INSTALL SOON IN THEIR STORES? Against this backdrop, customers are now demanding enhanced in-store experiences that make their trips worthwhile. Retailers are responding to this demand by opening spectacular flagship Interactive stores, which not only offer a greater range of stock, but also serve displays as an authentic shop window for new technological and digital services. The latest stores opened for example by Massimo Dutti 34% in Barcelona and Mango in Madrid, offer smart fitting rooms, smart mirrors, easy checkouts and Click&Collect services, which all improve the customer experience and the store’s interaction with them; thus improving their omnichannel offering. In-store Wi-Fi An important aspect of using technology is that it allows 53% customers to be segmented, helping the business to offer a more personalised and unique service. A clear example of this is the new travel agency Pangea in Madrid, that has opened a macro- store focused on providing each and every customer with a high- Promote the store end service and an à la carte experience, offering both personal on social networks advisors and cutting-edge digital technology. 78% Consumers are exposed to a rapidly growing amount of digital marketing, receiving a never-ending stream of publicity messages. Shopper analysis Therefore, personalised marketing strategies are the best way of catching the customer’s attention, standing out and establishing 31% greater customer loyalty. Interaction via social media is one of the main priorities on retailers’ technology agendas. As well as personalising messages, new technological advances such as NFC/RFID 3D-printing and the Internet of Things will allow retailers to 19% personalise products themselves, moving towards what will be one Beacons of the key goals for the retail sector in the future: make the customer 9% feel that the product has been designed specifically for them. 16 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 17
Digital tools: Shopping Centres All these trends are changing how shopping centres operate, and their management is becoming more strategic and specialist, requiring closer collaboration between all the parties involved: property managers, owners and retailers. Technology is key to achieving this close collaboration, whether it is establishing new channels of communication with customers or digitally analysing their purchasing habits. One of the remaining challenges is to incorporate e-commerce and omnichannel strategies into shopping centres. Shopping centres have been noted for their absence in the rise in e-commerce, which has focused on retailers and products. However, offering multiple brands in one single location creating a strong attraction, combined with management capacity have always been shopping centres’ fortes; and these are also great strengths when it comes to the omnichannel system. IN ORDER TO COMBINE THE BEST that are on sale in other marketplaces move into line with the omnichannel both in terms of sales and customer OF THE PHYSICAL AND DIGITAL and different to the products that can system, just as retailers have had to do. communication. Franchises also benefit WORLDS, CBRE has developed a be found at the shopping centre. As well as increasing the possibilities from the fact that OSS online sales are platform that optimises shopping of digital analytics, the management registered directly to the individual centres’ strengths. The Omnichannel Unlike traditional e-commerce, OSS team’s communication with stores themselves and not to the Sales System (OSS), offers shopping strengthens the shopping centre’s customers will also change, retail brand as a whole. centre retailers one single website for brand, placing the focus on the becoming more integrated, with a online sales. It is a marketplace that retailers rather than the products. The clear focus on combining the different The OSS initiative is a clear example is designed to offer consumers the app offers multiple advantages to all sales channels. of an innovative solution that responds possibility of buying online products concerned parties, shopping centres, to society’s current-day demands. OSS from all the retailers present in a retailers and consumers alike. Installing OSS can also encourage Consumers require omnichannel shopping centre and selecting the retailers that have not yet “gone digital” solutions that cover increasingly broader delivery method that best suits them. It places shopping centres at to take the plunge. The sales of many spectrums, and systems such as OSS the heart of the e-commerce small retailers depend on the shopping will be key to remaining competitive Offers shopping The key objective of OSS is to fully process, just at the moment when centre’s footfall, as they create little in this new climate, where the barriers centre retailers integrate all sales channels and online sales are starting to take off in impact on the internet given they lack a separating the on and offline worlds are available delivery options, thereby Spain. Although part of the system is strong brand identity. becoming increasingly blurred. one single website offering an omnichannel system that is managed by a specialist company, the for online sales so broad, that no sales opportunities shopping centres involved will without A system such as OSS, that is driven need be missed. To offer the broadest doubt need to change their business by the strong brand identity of the omnichannel spectrum possible, the mentality. Their management teams will shopping centre, can create better platform is also able to offer products also have to adjust their processes and opportunities for this type of retailer, 18 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 19
Digital tools: High Street Driven by digitalisation, a growing number of companies on the market are now supplying statistical data. This data ranges from analysis of the existing retail supply to consumer patterns among certain sectors of the public, allowing trends to be mapped out in an exercise known as location intelligence in the marketing world. A company new to this field is the Dutch consultancy firm Locatus, which has rolled out its retail database and cartography services in Spain via a geomapping tool. With its overseas expansion, Locatus follows in retailers’ footsteps, moving towards a more global model to fulfil the increasing need to analyse cities all over the world. The advances in Big Data have also spurred the development and use of digital analytics systems that analyse consumer patterns. Among the many service companies that have emerged, Geoblink is particularly noteworthy, which benefits from BBVA as a source of information and thereby has access to real spending statistics. The use of Big Data is a step forward in analysing consumer behaviour, although it is clear that it is early days for this data analysing process and it still needs to be further refined. The new data analysis tools are without doubt becoming indispensable when it comes to helping retailers ensure successful decision-making. In a changing world, data management allows retailers to gain a real insight into current Whilst the shopping centre sector has been relying on the analysis High Street trends, anticipate future trends of statistical data in order to make informed decisions for years and in turn define appropriate strategies on end, the High Street sector has been far less pro-active in this regard. Business decisions are still often based on the experience and intuition of experts, with the limited statistical data available for the Spanish High Street sector playing a little or non-existent role in the decision-making process. The scarcity of sales data is a good example of the High Street market’s lack of maturity when compared to other sectors such as Shopping Centres. The absence of asset management and the independent nature of the retail units have always made it difficult to develop these types Geomapping of statistics. However, the High Street market is gradually becoming Digitalisation is driving new analytics tools, a more professionalised sector, boasting an increasing number of which take Geomapping and the use of Dig international retailers operating in Spain and a growing demand for statistical data such as footfall and sales. Managing and Data to the next level displaying the sector’s data is also becoming a critical part of retail advisory services, with retailers increasingly operating in market niches. 20 Key features of the Retail sector in Spain | 2016-2017 | CBRE The digital transformation in the Retail sector 21
03 Fashion In 2016, the retail sector as a whole grew by a significant 3.6%, explaining why retailers are expanding at such a strong pace. Retailers However, the Fashion sector saw uneven growth in 2016. The main fashion retailers performed well, with Inditex heading up the ranking and registering an average growth of 6% across all of its brands in 2016. Primark also saw a significant jump in sales (+17%) partly thanks to the opening of its store on Gran Vía, Madrid, whilst sales at H&M experienced more muted growth in 2016 (+2%). However, other retailers saw figures dip, with some brands, such as C&A and Desigual, suffering losses and currently in the process of being restructured. Fashion is one of the most competitive areas in retail, with low-cost retailers such as Primark putting a particular strain on the mass-market segment. If a retailer does not sell, the consequences can be severe, as was the case for Blanco and Caramelo, who were forced to close down after being unable to sustain the frenetic expansion implemented during the 3.6% economic boom years. In 2016, once the segment’s leaders wound down their level of expansion activity, the year saw less high street retail sector growth fashion retailers expanding their networks as a whole than in 2015. Just a handful of flagship stores were opened in 2016, Barcelona only saw Zara (Plaza Catalunya - Barcelona), Massimo Dutti (Passeig de Gràcia), Terranova (Boters) open new stores in units with over 2,000 sqm of floor space. In 2017 H&M opened a new store in Barcelona (Passeig de Gràcia) and Zara and Mango both opened new stores in Madrid, in Nuevos Ministerios and Serrano respectively. In addition, as a result of signing fewer major lettings in 2016, the weighting of fashion retailers in terms of the number of high street space taken dropped from 52% in 2015 to 42% in 2016. The highest percentage of lettings were signed with smaller retailers such as Guess, IKKS, Brownie, Renatta & Go and Oysho, meaning that fashion demand is centring more on smaller retailers rather than flagship stores. In 2016, 78% of lettings signed were for retail units of less than 300 sqm. Terranova - Boters, Barcelona 22 Key features of the Retail sector in Spain | 2016-2017 | CBRE Retailers 23
HIGH STREET LETTINGS BY SIZE OF RETAIL UNIT Nevada also saw the Italian brand Alcott debut in Spain, opening Nº of transactions a 3,000 sqm store as part of its ambitious expansion plan. The Inditex group has been largely focusing on refurbishing its stores, 45 redesigning their formats and updating their overall image. 40 Lefties was one of Inditex’s best-performing brands, opening new 35 stores in Nevada and in Barcelona’s Diagonal Mar and Gloriès shopping centres. 42% 30 25 We would also note French retailer Kiabi, which opened new stores 20 in some shopping centres such as Parquesur (Leganés), Fan Mallorca Shopping and Diagonal Mar as part of its new plan to open in 15 inner-city locations. It will soon open its first prime high street store Weighting of fashion 10 on Passeig de Gràcia. Other traditional retail park operators are also following this trend to open new stores in inner-city locations. retailers in high street 5 In 2016 for example, Media Markt opened a store in the centre lettings 0 of Barcelona and is due to open a 2,500 sqm flagship store in 0-100 sqm 101-300 sqm 301-500 sqm 501-800 sqm 801-1.500 sqm >1.500 sqm Plaza del Carmen, just 100 m from Madrid’s Gran Vía in 2017. Leroy Merlin and IKEA have also adopted this strategy, with IKEA recently opening its first ever urban format store under the brand “IKEA Temporary” on Madrid’s Calle Serrano. 2014 2015 2016 Source: CBRE. New openings The slowdown in activity among major players has opened up a window of opportunity for new brands to enter the market, as although these brands are keen to enter the Spanish market, they generally have slower decision-making processes than established retailers. Uniqlo has already confirmed its plans to open a store on Barcelona’s Passeig de Gracia in 2017, whilst brands such as Topshop and Victoria Secret are also looking into the possibility of opening flagship stores. What’s more, newcomers to the market such as OVS, Urban Outfitters and Terranova could look to further establish their position by opening new stores, capitalising on the high vacancy rate in large retail units. Major fashion chains recorded better results in their shopping centre stores than in their high street stores. Primark, for example opened mega-stores in two new shopping centres; Nevada (Armilla - Granada) and Fan Mallorca Shopping (Coll d’en Rabassa). Zara - Plaza Catalunya, Barcelona. Ikea - Serrano, Madrid. 24 Key features of the Retail sector in Spain | 2016-2017 | CBRE Retailers 25
Speciality Retail and Accessories The reduced expansion of fashion retailers is being offset by other segments such as Speciality Retail and Accessories, which have been rapidly expanding. The Accessories segment was the most active, even more so than in 2015, with several brands opening stores in prime areas. Retailers such as Parfois, Aristocrazy, Rimowa, Carpisa and Apodemia were the most active players. The Sports Fashion segment continues to register robust growth, with its sales in Spain coming in at €4,525 million in 2016, 6.5% up on the previous year. The Sports Footwear segment is also thriving thanks to the popularity of trainers, which currently account for over 26% of worldwide shoe sales. Many new international entrants such as AW Lab, Snipes, JD Sport and Size? have taken the market by storm and are now competing against manufacturers themselves such as Nike, Puma and Adidas. In 2016, Size? opened a flagship store on Madrid’s Gran Vía, and it recently opened another store in the Puerto Venecia shopping centre. Traditional retailers such as Sprinter and Forum are also benefitting from the sector’s growth and are both implementing expansion strategies and modernising their store formats. H&M - Passeig de Gràcia, Barcelona. Adidas - Gran Vía, Madrid. 26 Key features of the Retail sector in Spain | 2016-2017 | CBRE Retailers 27
Cosmetics and Beauty Luxury & Premium Another segment which is positively thriving is the Personal Care The Luxury segment is the only sector to have barely seen any segment, especially the low-cost makeup segment where growth is expansion activity in 2016, remaining very stagnant worldwide. in full-swing. The Spanish market is particularly attractive for these Madrid saw just one significant entrant, namely DSquared2 which types of retailers, considering that Spaniards spend an average of took up a unit on Madrid’s Calle Ortega y Gasset on a stretch close €139 per person/year on perfume and cosmetics, which is above to the Castellana. Although revenues in Spain’s Luxury segment the European average (€120). In fact, Spain is ranked fourth in the have not dropped, in general the sector is taking a long time to European Union in terms of average spend in relation to income recover from the sharp drop in the number of Russian tourists and per capita, ahead of large economies such as the UK, France and the slight decline in the number of Chinese visitors. The outlook for Germany. 2017 is more optimistic, with demand for prime retail units from Patrizia Pepe - Claudio Coello, Madrid. luxury retailers swelling. The segment is also having to face the challenges posed by e-commerce and omnichannel strategies. Many luxury retailers have barely invested at all in online channels, continuing to rely on their customers’ loyalty and focusing on protecting the exclusivity of their brands and their pricing policies. However, this approach does not wash with new generations who are looking for an immediate response when they buy and want to be kept continually up-to- date on store news and promotions via social media. Major luxury brands are now realising that they are not immune to the threat of e-commerce and have started to integrate new retail models into their strategies adjust to the new consumer. In contrast, the Premium segment is flourishing, with numerous retailers expanding. In comparison to the Luxury segment, it offers more affordable selective products to a younger and broader target market and is proving to be a real hit, especially in Madrid’s Salamanca district, where Premium retailers line its narrow streets, particularly on Calle Claudio Coello. Nyx - Cucurulla, Barcelona. Millennials are particularly receptive to publicity posted on Facebook, something which beauty product brands are well aware of and which they use as a means to break into the market. The Demand in the brand Nyx, which is currently implementing a very ambitious expansion plan in Spain, serves as a prime example of how to kick- start trends and interact with potential customers via social media. Luxury Other brands which are also very active include Kiehl’s (also segment is growing and letting owned by L’Oréal), Rituals and Lush. activity is expected to pick up in 2017 28 Key features of the Retail sector in Spain | 2016-2017 | CBRE Retailers 29
However, consumers are more a backdrop where low-cost (which Food & Beverage demanding than ever before and the triumphed during the economic crisis) gastro-world is turning into a Leisure is no longer the only winning formula. One sector that is beginning to pick up following the financial sector in its own right, evident from crisis is the Food & Beverage segment. Both established and new the amount of food-related prime The “quick service” concept is rapidly F&B operators are immersed in strong growth plans as Spaniards time TV programmes and specialised gaining popularity. These restaurants once again begin to spend money on eating out. According to gourmet-trips for tourists. This interest offer quality fast food that can be figures published by the National Statistics Institute (INE), Food in gourmet experiences has given rise enjoyed in a pleasant environment. & Beverage revenue climbed by 6.2% in 2016, up from 4.5% in to extremely successful formulas such TGB and the new-look Pan’s & 2015. as Madrid’s exclusive Platea, located Company are some of the most in a former theatre, and traditional active operators in the segment. The food markets that have been converted American burger chain Five Guys has RISING REVENUES IN THE SPANISH FOOD & BEVERAGE SECTOR into gourmet markets such as the also debuted on the Spanish market, Annual Growth % Mercado San Miguel. This multi gastro- opening its first restaurant in Madrid on 8 space trend is extending to other the most prime stretch of Gran Vía. Spanish cities (such as Puerta Cinegia 6 Gastronómica in Zaragoza) and The US-born “casual dining” 4 has even reached shopping centres concept is also sparking interest, (such as the Dining Experience, which offering affordable sit-down 2 Unibail-Rodamco is rolling out in 6 of dining in an informal setting. 0 its shopping centres). Goiko Grill and Ribs are active players in this segment, while the (2) The arrival of more professional American chain NBA Café has (4) operators and the development of opened its first branch in Europe various restaurant subsectors is proof on Barcelona’s Las Ramblas. (6) that clients are looking for an improved Meanwhile, Wagamama (8) level of quality and service. Consumers which specialises in Asian new demands are giving rise to new cuisine, recently opened its first 6.2% (10) 2009 2010 2011 2012 2013 2014 2015 2016 concepts and established brands restaurants in Madrid, operated are renewing their image, against by Spain’s Grupo Vips. Source: INE. Food & Beverage sales grew 6.2% in 2016. Wagamama - Calle Génova, Madrid. NBA Café - Las Ramblas, Barcelona. 30 Key features of the Retail sector in Spain | 2016-2017 | CBRE Retailers 31
04 Madrid 2016 was another busy year for retailers in terms of lettings in Madrid, although take-up did not reach the levels hit in 2014 and High Street 2015, several retailers let units in main high street locations. Gran Vía, Fuencarral and Serrano were the most sought-after locations in the capital, although fewer prime lettings were signed compared to previous years, largely due to the lack of available units. No space exceeding 1,800 sqm was signed, after leading retailers such as Zara and H&M took the gas off their expansion plans. Most retailers looking to expand took space of 300 sqm and below. DISTRIBUTION OF LETTINGS ON MADRID’S PRIME HIGH STREETS Ortega y Gasset Serrano 4% 9% Gran Vía 30% Goya 13% Fuencarral 44% Zara - Paseo de la Castellana, Madrid. Source: CBRE, 2016. 32 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 33
Madrid now equals Barcelona as an streets. Calle Fuencarral is the go-to international high street destination, hub for retailers with a young target RENTAL LEVELS ON MADRID’S PRIME HIGH STREETS with several new international brands market, with sports fashion, trainers debuting in the Spanish capital and cosmetics retailers experiencing 120 120 110 over recent years. In 2016, 19 strong growth in this market segment. 85 international entrants took space in It is attracting both new brands and 140 140 150 the capital, notably Five Guys, Size? established retailers that are fiercely 150 75 and DSquared2, while Barcelona competing for the available units. Calle 160 160 180 80 recorded 18, with Victoria’s Secret and Goya has become an authentic mass- 150 50 135 Terranova heading up the list. market destination, with several new 65 fashion chains replacing traditional 240 240 240 85 220 For several years Calle Fuencarral businesses. It has also seen increased 185 150 35 and Calle Goya have been interest in its central stretch, where it was 40 generating heightened interest previously weak. 300 300 270 50 250 250 65 and seen high levels of letting activity. 200 The lack of available units has driven In the Salamanca district, we would 85 rental prices up considerably on these particularly note the recent opening Preciados Gran Vía Serrano Ortega y Gasset Goya Fuencarral Princesa Mango - Serrano, < 100 sqm 101-300 sqm 301-500 sqm 501-800 sqm 801-1.500 sqm Madrid. Source: CBRE. of Mango’s 2,000 sqm flagship store at Calle Serrano 60. As a result of the lack of available units and increased rental prices, many retailers are turning to adjacent streets such as Calle Hermosilla, Ayala, Jorge Juan and Claudio Coello which have seen demand spike considerably and have significantly increased their retail supply. Calle Claudio Coello particularly stands out, having become incredibly popular and welcomed a long list of international retailers from the Medium and Premium segments. In contrast, activity in the Luxury segment pretty much ground to halt in 2016, with Calle Ortega y Gasset and the luxury stretches of Calle Serrano seeing virtually no new openings. However, the green shoots of recovery started to emerge in the first half of 2017, with the Italian fashion retailer 19 Pinko for example, announcing its plans to open its first store in Madrid on Calle Serrano. Calle Princesa, one of Madrid’s long-standing prime high streets, had lost significant ground over the last few years, New international seeing very few lettings brand entrants in However, in 2016, it bolstered its Fashion Madrid and Accessories supply and even extended its retail stretches. In 2016, brands such as Inspiral, Apodemia, Top Queen and The Body Shop took space on this waning hub. 34 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 35
Calle Orense is now a firm target on High Street rents rose in 2016, albeit to a lesser extent than in retailers’ radars, seeing several new 2015 and the top prime high streets registered average increases openings such as Decathlon City, Primor, of around 6%. The upward pressure on prices from demand was which replaced Massimo Dutti after it so intense in some streets, especially along the pedestrianised moved to a larger unit on the same street stretch of Calle Fuencarral, that rental hikes even doubled this and Bershka, which replaced Zara. The figure in some cases. future Azca regeneration project is expected to improve access routes to the area, as well as Since the beginning of 2017, prime rents have once again started 6% its connection with Calle Orense. With the to climb, and according to forecasts, over the remainder of the year opening of its new flagship store next to they will comfortably exceed the increases registered in 2016. El Corte Inglés in Nuevos Ministerios, uma - Fuencarral, P Madrid. Zara got in ahead of the competition High Street to secure a prime position on what rents registered should become another of Madrid’s key strategic retail hubs. average increases of around 6% in 2016. Larger climbs are expected for he Body Shop - T 2017 Princesa, Madrid. 36 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 37
Barcelona As in Madrid, demand for high street retail units in Barcelona remains upbeat. El Passeig de Gràcia and Portal de l’Àngel are traditionally the most sought-after high streets, however the most highly anticipated opening of 2016 was seen in the heart of Barcelona’s tourist area, Plaza Catalunya, where Zara opened a 3,600 sqm flagship store. There are several buildings still due to be converted to retail use on Plaza de Catalunya, hence it will no longer be simply an area full of passers-by and will become an attractive go-to hub for retailers looking to open flagship stores. Passeig de Gràcia is home to the most noteworthy trends, with many market leaders opening flagship stores in landmark buildings. In 2016, Massimo Dutti opened a flagship store at number 96 in the unit formerly occupied by Vinçons, however, where the road meets Gran Vía de los Corts Catalans is where an unprecedented number of fashion retailers are opening stores. In February, H&M opened a flagship store in the Vitalicio building (at number 11), Zara is currently renovating its megastore on the corner opposite and Uniqlo has chosen the same spot to open its first Spanish store. With three of the top five fashion retailers now present on this stretch of the street, the battle is now on. What’s more, to further increase competition, there are other projects underway very nearby that will without doubt further establish this stretch as a go-to retail hub. DISTRIBUTION OF LETTINGS ON BARCELONA’S PRIME HIGH STREETS Ramblas 5% Diagonal 18% Rambla de Catalunya 31% Passeig de Gràcia 10% Pelai 10% Oysho - Ramblas, Barcelona. Portal de L’Angel Portaferrissa 8% 18% 38 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 39
The area to the south of Plaza Hema have also opened stores in this RENTAL LEVELS ON BARCELONA’S PRIME HIGH STREETS Catalunya also saw heightened letting area. activity, particularly noting Terranova’s 100 opening of its first Spanish store at During the past few years, Las Ramblas 95 the end of 2016 in a 2,000 sqm has gradually established itself as a 130 building on Calle Boters, which mass-market shopping destination, with 120 helped to bolster the retail offering the opening of Zara’s new store in Plaza 170 50 to the southern-most end of Avenida Catalunya further increasing footfall on 160 70 Portal de l’Àngel where it meets Calle this hub. As Portal de l’Àngel is a very 60 55 Portaferrissa. Nyx, JD Sport and short street with reduced availability, Las 240 100 80 200 70 H&M - Passeig de Gràcia, 30 Barcelona. Ramblas has become a very attractive 90 95 40 25 150 second option thanks to its high footfall. 60 40 120 Its upper stretch marks the end the 300 110 55 90 250 65 pedestrianised retail area comprising 200 160 140 120 100 Plaza Catalunya, Portal de l’Àngel and Portaferrissa, with both Oysho and Portal de Passeig de Pelai Portaferrissa Las Ramblas Rambla de Diagonal Levi’s opening stores here in 2016. L’Angel Gràcia Catalunya < 100 sqm 101-300 sqm 301-500 sqm 501-800 sqm 801-1.500 sqm etailers have also shown strong interest Source: CBRE. in Avenida Diagonal. Since the streets pavements were widened just over a year ago, it has seen footfall spike by As in Madrid, high street rents in Barcelona edged up Prime rents 25%, according to counts completed slightly over the course of 2016. The top prime areas saw climbed 5% by CBRE. These improvements have rents rise by 5%, marginally less than in Madrid. This year, also put Diagonal on retailers’ radar, rents are once again being driven up as retailers continue to thus renewing the street’s supply in the significantly grow their estates and show interest in the process. Parfois, Rituals and Oysho best prime high street locations. As a result rents are were just three of the names to open forecast to sharply rise once again on Barcelona’s in 2016 and are new branches in 2016, with more prime high streets this year. expected to rise expected for 2017. sharply this year assimo Dutti - M Passeig de Gràcia, Barcelona. 40 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 41
Other cities Thanks to rising sales figures and growing consumer Valencia Bilbao confidence, interest in taking up high street retail units has heightened, with retailers adopting more ambitious expansion Valencia’s prime high street area In Bilbao, Calle Gran Vía remains In contrast, the City Council’s plans and broadening their scope to include other Spanish resembles a “T” formed by Calle the go-to prime location for major moratorium on Food & Beverage cities. Colón, the main high street, Calle Don retailers, followed by the pedestrianised establishments kept operators in this Juan de Austria and Calle Jorge Juan. stretch of Calle Ercilla. However, the sector on hold during 2016. The The main hub is complemented by two lack of available units on Bilbao’s improving tourism backdrop and the rise other areas: firstly, Paseo Ruzafa, Calle prime high streets has forced retailers of the gastro-culture among Spaniards Ruzafa and Calle Játiva, and secondly, that are unable to wait to create new will attract Food & Beverage brands Calle San Vicente which leads towards retail hubs. that do not operate in Bilbao, but are Plaza de la Reina. Valencia’s prime already present in other Spanish cities. A retail area is traditionally renowned for The most commonly selected streets more varied and diversified gastronomic its relatively stable rents and specialist are those that lie perpendicular to offering that complements the existing retailers. Gran Vía, between Plaza Moyúa and supply in the city and its surroundings is Plaza Circular. The most significant required to satisfy this new demand. The impending arrival of Primark arrivals in 2016 were Snipes on Gran to Calle Ruzafa is expected to create Vía and New Balance, Bag and The city’s retail offering is set to a new buzzing hub and this has Sabon NYC on Ercilla (prime areas). be transformed over the course of already started to change retailers’ Barbour also opened its first store on 2017 and 2018. Firstly, Zara plans to perception of Calle Colón. Retailers Calle Iparraguirre and Bobbi Brown open a new flagship store and secondly, have traditionally sought stores on the and Jo Malone on the adjacent Calle Primark will debut in the city at Gran odd-numbered side of the street to take Rodríguez Arias. Fashion brands Vía 1, a player which will undoubtedly advantage of the footfall generated continue to lead this expansion, raise footfall in and around Plaza by the various El Corte Inglés stores, followed by Accessories and Speciality Circular, which despite being a very however, today retailers are becoming Retail such as Sports and Cosmetics. busy area, lacks a strong retail supply. more concerned with how close they will be to the future Primark store, especially mass-market retailers. In addition to these strategic relocations, 2016 saw many retailers reposition to flagship stores, such as Mango and Pull & Bear on Calle Colón. Demand from retailers remains upbeat, whilst the decision of some retailers to relocate has freed up several units and allowed new retailers to enter the market, such as Douglas, Orange, Nyx and Lush which have all opened stores on Calle Colón itself. Other significant entrants include Rituals on Calle San Vicente and Inspiral and Urban Dressing on Calle Juan de Austria. Pepe Jeans - Jorge Juan, Valencia. New Balance - Ercilla, Bilbao. 42 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 43
Palma de Mallorca Zaragoza In Palma’s high street market, demand Multiópticas group to Avenida Jaime III Zaragoza’s high street area is formed The city is firmly in the sights of brands for retail units remained strong and Paseo del Borne. by Paseo de la Independencia, looking to expand, given its size and throughout 2016, driven by retail Calle Alfonso and Calle Damas/ catchment area. In 2016, the city’s sales that jumped 7.3% in 2016, the Prime rents are now trending San Ignacio de Loyola and is the high streets have welcomed retailers highest growth registered in Spain. upwards at a more modest pace; go-to area for major national and such as Café Noir (opening its first This said, lettings in prime areas fell by after jumping 11% in 2015, they international retailers in the city. Since store in Spain), Liu. Jo, B-Kover, Ribs, 40%, partly due to the rapid decline in edged up just 4% in 2016 with a Zara announced its plans to open a and those previously mentioned in the available units and partly to the caution similar performances expected for flagship store in the San Ignacio de San Ignacio de Loyola area. being exercised by retailers, who are 2017. Rental increases are largely Loyola area (where the street meets becoming increasingly selective and confined to the most sought-after Calle Damas) in 2015, this high street We are also seeing increased retailer now paying more attention to the effort streets and stretches, such as Calle has seen one of the highest levels of activity in nearby areas such as León rates that they are prepared to take on San Miguel, which is the most coveted, letting activity and has regained the XIII, Coso, Cesar Augusto, San Miguel especially the stretch between the San status that it enjoyed before the onset and Calle Cádiz/Cinco de Marzo, with Fashion is the segment that continues Miguel church and the Plaza Mayor. of the economic crisis. Proof of this are the number of new openings rising, to expand the most, as shown by Paseo del Borne remains the most the stores opened by Decathlon City, although the retailer profile in these the recent IKKS, Guess and Oysho expensive high street in terms of rents, Tramas + and IKKS. The payment of areas is mostly local or national. openings. However, we would although its retailer rotation rate is low key-money has even started to re- particularly highlight the surge seen due to the lack of available retail units. emerge in some lettings. Despite rising activity levels, we do in the Beauty and Optical segments. not anticipate any rental increases, Clear examples of their success are Avenida Jaime III has regained its It is becoming increasingly difficult to a factor which may well continue the opening of cosmetics brand mantle as the street with the highest find available retail units in the prime to both favour the rapid take-up of Flormar’s first store in Mallorca on rotation in the city and the highest areas of Zaragoza. available supply and spur investment Calle San Miguel and the arrival of the number of lettings involving key deals. money; it accounted for over half of lettings in which the existing tenants requested compensation for terminating their lease agreements early. Oysho - Paseo del Borne, Palma de Mallorca. IKKS - San Ignacio de Loyola, Zaragoza. 44 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 45
Seville Málaga Seville’s main high street hub, comprising Calle O’Donnell, Extending the trend seen in recent years, retailer demand continues Calle Velázquez and Calle Tetuán, is currently in great demand to rise and is centred on the top prime areas in Malaga. As a from retailers and this has pushed up rental prices. However, result, the area comprising Calle Marqués de Larios, Plaza de the low rate of retailer rotation in these units and their layout are la Constitución, Calle Nueva, as well as the first stretch of Calle barriers-to-entry for new retailers to the prime area. The Avenida Granada, has become highly sought-after and this, combined with de la Constitución is becoming an established high street hub, the end of rent-controlled leases, is increasing the rate of tenant particularly for restaurants thanks to a town planning policy geared rotation and pushing up rents; in Calle Larios, for example, rents of to promoting increased footfall of both shoppers and tourists. up to €230 per sqm/month have been signed. Even so, there is a lack of retail units of over 300 sqm, a size which The increased demand in O’Donnell, Velázquez and Tetuán, is greatly sought-after by the main brands. combined with the consolidation of Avenida de la Constitución for the above-mentioned reasons, have increased the number In terms of renewing the supply in the city centre, we would of pedestrians passing through the Plaza Nueva, which in turn highlight the entry of NYX and Tous, and the relocation of Bimba has created a large retail hub, commencing in the Plaza de la y Lola on Calle Larios, as well as the opening of Decathlon City Encarnación. on Calle Nueva. Meanwhile, Calle Sierpes has become a great opportunity for The structure of the centre itself is also changing, following the retailers yet to open a store in the city. Average prices here remain completion of the works along Alameda Principal and with the stable, and there are some properties undergoing refurbishment plans to pedestrianise other secondary streets such as Carretería- which will offer large enough spaces to house major brands. This Alamos and Calle Victoria. These changes will further enhance the street is the main secondary high street in the city. existing synergy between tourism and retail. Avenida de la Constitución, Sevilla. NYX - Marqués de Larios, Málaga. 46 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 47
High Street Investment High Street investment remains upbeat, as in recent years, with the High demand has further exacerbated the consistent lack of prime product, with secondary 85% Madrid and Barcelona total investment volume reaching €800 million in 2016. Madrid locations that offer less aggressive yields comprise 85% of total and Barcelona are still the top two markets in Spain, accounting moving onto investors’ radars. Investor for 85% of total investment between them. However, there is a interest is largely focused on units where portfolio investments. burgeoning demand among private and institutional investors in tenants have recently signed a lease, given other Spanish cities, especially the tourist hotspots. that if the lease is signed at market rent, the property offers a stable long-term investment. Another popular alternative is the acquisition of RETAIL HIGH STREET INVESTMENT bank-owned retail units, as although they are not Investment in Millions € usually prime properties, they often come with attractive 1000 letting terms and conditions. 900 800 In recent years, the number of value-add acquisitions has also spiked. Today, this is the product that can offer the highest capital 700 gains, thanks to the value uplift potential that can be achieved via 600 refurbishment, extension or change of use. Monthisa’s acquisition 500 on the Paseo de la Castellana in autumn 2016 is a prime example 400 of a company completing a value-add deal. arclays - Plaza de Colón, B 300 Madrid. 200 100 0 2012 2013 2014 2015 2016 2017 T1 Primark Building. Gran Vía, 22. Source: CBRE. In recent years, a large number of international institutional investors have turned to the Spanish market, some investing heavily, such as the US investor Hines, which has acquired four prime retail units in Madrid and Barcelona in just over a year. Investors with this profile are the main players when it comes to flagship stores, which require €20 million plus investments. The High Street investment market is changing in 2017, with several insurance companies breaking onto the scene and competing for large prime properties. However, the lion’s share of high street retail units are smaller in size, and therefore do not generate interest among large investment funds. As a result, the market remains dominated by private Spanish investors and family offices, looking to complete smaller-scale acquisitions, mostly €10 million and below. 48 Key features of the Retail sector in Spain | 2016-2017 | CBRE High Street 49
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