RESIDENTS' GUIDE - UWE Bristol
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RESIDENTS’ GUIDE 2018–2019
Welcome to
UWE Bristol accommodation
The aim of this guide is to provide you with useful information
about living in University accommodation.
Additional information is available online:
www.uwe.ac.uk/accommodation
USEFUL NUMBERS
Accommodation Admin Office +44 (0)117 32 83601
CUSTOMER SERVICE DESKS
Cotswold Court – Open 24 hours
For students at
Cotswold/Brecon/Mendip/Quantock/Carroll Court +44 (0)117 32 86227
Wallscourt Park
For students at Wallscourt Park/Glenside/The Hollies +44 (0)117 32 87364
UNIVERSITY
Security (24hrs) +44 (0)117 32 86404
University Wellbeing Service +44 (0)117 32 86268
University Health Centre +44 (0)117 32 86666
Finance Office +44 (0)117 32 87888
Information Points +44 (0)117 32 85678
OTHERS
NHS 111 Advice Service 111 (24 hours)
Emergency Services 0117 32 89999 if on campus
(999 if off-campus)
Non-emergency Police Service 101
Glide Student
– internet provider 0333 123 0115 (24 hours) studentsupport@glide.co.uk
Contents
04
Accommodation Staff Maintenance 11
Accommodation Waste and recycling 12
Customer Services
Team 05 Safety
Accommodation CSO 05 Fire safety 14
ESSENTIAL
Resident Assistants 05 Fire evacuations 16
INFORMATION
Accommodation Soft furnishings 17
Managers 06 Portable electrical
Accommodation appliances 17
Administrators 06 Electricity supply 17
Access General safety 18
Access card and keys 08 E-listening 21
Access by staff to Transport
your accommodation 08
Cycling 23
Access for repairs and
Bicycle storage 23
planned maintenance 08
Bus travel 23
Facilities
Parking 24
Post and parcels 09
Taxis 24
Operating instructions 10
Train stations, airports
TV Licence 10 and city travel 24
25
Behaviour Cleaning and
Conduct and Housekeeping
disciplinary procedures 26 Residents’
Drugs and responsibilities 30
Psychoactive Routine Inspections 30
EXPECTATIONS
Substances 26 Help 31
Alcohol 27
Licence agreement
Noise 27
and fees
Smoking 28
Deposit 32
Visitors 28
Damage 32
Living in Shared
Right of Appeal 32
Accommodation 29
Insurance 33
Transferring rooms 33
Common questions 34
36
Activities Accidents 43
Res Life 37 Health Issues 44
Portal (Browzer) 37 Meningitis 44
Sport 38 Mumps 44
SERVICES Shopping 40 Mental Health 45
AND SUPPORT Feel Good 45
Health
Dentist 45
Seeing a Doctor 41
Student Support 46
NHS – Hospital Accident
& Emergency 41 Feedback
Health problems 42 UUK Code of Practice 48
4
WE ARE HAPPY
TO HELP WITH
ANY ENQUIRIES
ESSENTIAL
INFORMATION
5
Accommodation Staff
ACCOMMODATION ACCOMMODATION CAMPUS
CUSTOMER SERVICE TEAM SUPPORT OFFICERS (CSOs)
We pride ourselves on the level of The CSOs provide night reception
support we offer to our students. services between 20:00–08:00 at
Customer Service Assistants are Cotswold Court and external site
here to make your stay as trouble-free security patrols at all sites. They can:
as possible and will help with • eal with emergency situations
D
general enquiries relating to your and the emergency services.
accommodation such as: • rovide you with assistance if you
P
• Lockouts/lost access cards experience problems with your
• Maintenance reporting accommodation, or refer you to
the right person to help.
• Visitor requests
• aintain the security of
M
There are two Customer Service
the accommodation with
Desks – Cotswold and Wallscourt Park.
your co-operation.
These are staffed by Customer Service
Assistants from 08:00–20:00 daily.
Cotswold Customer Service Desk is also RESIDENT ASSISTANTS
staffed by Accommodation Campus Resident Assistants are students who
Support Officers during the night. live within University accommodation
to help you adjust to University life and
settle into your new surroundings.
Resident Assistants are available on
a rota basis – please see your site
information for the times that they're
available on your site.
6
ACCOMMODATION ACCOMMODATION
MANAGERS ADMINISTRATORS
We have a team of Accommodation Accommodation Administrators
Managers whose role is to ensure will be happy to help with any
that you are safe and comfortable enquiries you may have about your
living in your accommodation during accommodation “licence to occupy”
your studies. or any other routine enquiries.
If you would like to make an This includes licence dates, extensions
appointment to meet with your and what to do if you want to leave
Accommodation Manager please email: your accommodation early. They are
accommodation@uwe.ac.uk or visit available on +44 (0)117 32 83601
your nearest Customer Service Desk. Monday to Thursday 09:30–16:30
and Friday 09:30–16:00 or via
email: accommodation@uwe.ac.uk
7
8
Access
ACCESS CARD AND KEYS ACCESS FOR REPAIRS AND
Please keep all access cards and PLANNED MAINTENANCE
keys secure. You are required by the Please remember that access to
University to carry your University ID your property by contractors will be
card with you at all times. Never lend required to complete repairs and carry
your card or keys to anyone, including out general maintenance. If you have
friends, family or flatmates. reported a fault or if we identified a
Always report lost or stolen access cards problem during a routine inspection
or keys as soon as you realise they you should expect a contractor to visit.
are missing. There may be a charge for They will leave a calling card to let you
replacement cards/keys. know they have visited.
For planned maintenance, we will
ACCESS BY STAFF TO advise you in advance if access is
YOUR ACCOMMODATION required to your flat, house or room.
We will usually let you know if we need We aim to provide seven days’ notice
to visit your accommodation but there of planned maintenance via your flat
are a small number of instances where tracker and also post details on
advance notice will not be provided: your residents’ life portal
• In an emergency www.browzer.co.uk/uwe
• Inspection of a vacant room when
someone moves out
• Where there may be a welfare or
health and safety issue
• If a complaint has been received: Staff will always carry
e.g. noise, behaviour, illegal activity identification. You should refuse
or issues with visitors access to anyone who cannot
provide University ID.9
Facilities
POST – STUDENT VILLAGE AND and the Quantock post room (for student
WALLSCOURT PARK FLATS village and Carroll Court residents).
Post is hand delivered to post-boxes You'll receive an email if there's a parcel
located at the front of each courtyard. for you - please make sure you collect
Your post box will be identified by your it asap.
flat number and will be secured with a The post room can be contacted via
padlock; you will receive your padlock email postroom@uwe.ac.uk or by
code on arrival. telephone on +44 (0)117 32 86239.
POST – GLENSIDE AND THE HOLLIES Further details can be found at
go.uwe.ac.uk/mailanddeliveries
Post is hand delivered to post boxes
located inside and outside the laundry Glenside and the Hollies
for The Hollies and in the corridor All parcels will go to the Glenside porters'
between car parks 4 and 5 for Glenside. office 1H19, you will receive a notification
Your post box will be identified by your e-mail from your Residents Assistants
flat number and will be secured with a when your parcel is ready for collection.
padlock; you will receive your padlock Please note collections take place between
code on arrival. 18:00 - 20:00.
POST – WALLSCOURT PARK It is important that all parcels are
HOUSES / CARROLL COURT correctly addressed ie
The Royal Mail deliver direct Full name
to your accommodation. Flat/house number
Room letter/ number
PARCELS Site
Frenchay Campus Also add your ID number if possible.
Couriers will try to deliver directly You can find the address of your
to you using your flat intercom; however accommodation online: go.uwe.ac.uk/
in the event that you’re not available, accommodationoptions
the item will be delivered to Wallscourt
Park reception (for Wallscourt residents)10
Operating TV licence
instructions If you watch or record programmes
as they’re being shown on TV or via
iPlayer, you need to be covered by a
The Welcome Team will talk to you TV licence. That includes a TV, laptop,
about how everything works when desktop computer, mobile phone,
they come and see you in your Kitchen tablet, games console, digital box or
Meetings. The operating instructions DVD/Blu-ray player.
for the various appliances can be found
Please visit the TV Licensing website at:
in the communal areas of your flat/
go.uwe.ac.uk/tvlicensing
house.11 Maintenance You can report any repairs, If your fault is urgent please refer to maintenance, damage or pest this site specific guide go.uwe.ac.uk/ control via our repairs reporting form emergencyrepairs go.uwe.ac.uk/repairs All maintenance and pest control issues You have access to an online flat are prioritised depending on urgency, maintenance tracker, where you can our response times are outlined on view and check the live status of any our service standards pages here jobs that have been reported in your go.uwe.ac.uk/repairsservicestandards flat or house. You will be emailed when a job is logged for your flat and you can follow the progress at any time following this link facilities.uwe.ac.uk/ online/FM/FlatTracker; please note you have to log in to myUWE first. REPORTING DAMAGES Please report any damage that that is considered fair wear and occurs in your property using the tear, but do expect you to look after repairs reporting form above. your accommodation. We are aware that accidents happen If during inspection we find deliberate from time to time and the sooner we or malicious damage in your property are made aware, the sooner we can get we will investigate to ascertain who is the item fixed and working again for responsible and arrange for them to be you. We won’t charge you for damage charged for the repair.
12
Waste and recycling
REDUCE, REUSE, RECYCLE: join the rubbish revolution!
Use the table to see what you can recycle.
Use the caddies in your kitchens to collect the recycling.
Make sure to put stuff in the right bins outside, and only
use the large red general waste bins for rubbish that
can’t be recycled!
Recycling is great, but it’s even better to reduce and
reuse! Often what you throw away costs more than
you realise. You could save £30–£50 per month just
by following a few simple tips to reduce food waste.
Check out www.lovefoodhatewaste.com
Paper and cardboard are collected together, and so are
plastics and cans.
Material What happens
to it?
Yes please
No thanks
Glass Processed All colours of glass bottles Ceramics
bottles into new glass and jars Pyrex
and jars bottles
Wine glasses
Beer glasses
Non glass items
Cardboard Saves more trees All boxes and brown card Half eaten pizzas
Cereal boxes
Pizza boxes
Electrical For charity Small electrical items such
items and as toasters, kettles and
Used to raise
clothing hairdryers
money for heart
disease research Unwanted clothing
Shoes13
Material What happens
to it?
Yes please
No thanks
Paper Saves trees Newspapers Beverage cartons
(e.g. juice cartons)
Turned into Magazines
newspapers, Non-paper items
Note pads
tissue and
packaging Envelopes
Letters
Any paper products
Food scraps Composted Meat and fish – raw and Packaging
locally cooked including bones of any sort
Creates fertilizer Fruit and vegetables – Plastic bags
and generates raw and cooked Liquids
electricity Dairy products such as eggs Oil or liquid fat
and cheese
Bread, cakes and pastries
Rice, pasta and beans
Uneaten food from your
plates and dishes
Tea bags and coffee grounds
Plastics Reduces crude Empty plastic bottles Shrink wrap
oil extraction
Bottle caps Carrier bags
Turned
Drinking straws Bin liners
into garden
furniture, fleece Yoghurt pots Polystyrene
jackets and Margarine tubs Non-plastic items
more bottles
Plastic vending cups
Coffee cup lids
Cans Eliminates Aluminium and steel cans Hard metal items
mining activities e.g. beer cans e.g. cutlery
Turned into Soft drinks cans Non metal items
buses, car parts All beverage cans
and more cans
Food tins etc.
Foil14
Safety
FIRE SAFETY
Your welfare is our top priority.
We are fully compliant with the Universities UK Code of Practice
(see page 48) which, among other things, aims to ensure you live in
a safe environment.
FIRE HAZARDS AND PREVENTION
YES
•
Make sure you know how to operate
your cooker and hob.
• Keep cookers, ovens and grill pans clean.
• Do not leave cooking unattended.
• o not use pans or deep fat fryers or heat up
D
NO
a large amount of oil in any item.
• Do not smoke or vape within the buildings.
• o open flames are allowed in your
N
accommodation – candles may look pretty,
and incense smells nice, but these can cause
serious damage.15
TO ENSURE YOUR SAFETY
• Fire doors – keep them shut.
• eep fire escape routes and fire exits
K
YES
clear – trip hazards such as bikes, rubbish,
ironing boards or any other items must not
be put into hallways or corridors.
• emember to switch off appliances such
R
as irons and hair straighteners before you
go out.
• o not interfere with any fire safety
D
equipment – this means not tampering with
items such as smoke detectors, fire blankets
NO
or extractor fans.
• o not purposely activate a fire alarm if
D
there is not a fire – this is a criminal offence –
the University will consider prosecution.
• Do not overload plug sockets.
• o not use vacuum cleaners to pick up
D
wet spillages.16
Fire safety
FIRE ALARM
If you hear the fire
alarm, leave the building
IMMEDIATELY.
FIRE EVACUATIONS
• or your safety and the safety of
F
those around you, it is imperative
that fire evacuation instructions are
followed in the event of a fire or fire
alarm activation. Please read and
understand the fire action notice
in your bedroom.
• Familiarise yourself with fire exits
when you move into the property.
For further information about
fire drills and disciplinary
action please visit our web page:
go.uwe.ac.uk/firedrills17
SOFT FURNISHINGS ELECTRICITY SUPPLY
Please do not bring any additional Care must be taken not to overload
furniture into the accommodation the electricity supply. The electricity
without prior permission from your supply in bedrooms is restricted so that
Accommodation Manager. only small electrical appliances such
Any additional furniture brought into as your laptop, stereo, hairdryer or TV
the building must comply with the may be used. Kettles, microwaves, rice
Fire and Furnishings Regulations 1988 cookers etc. can only be used
and should be labelled as such. in kitchens.
In the interests of safety we
PORTABLE ELECTRICAL discourage the use of adaptors –
APPLIANCES only adaptors with circuit breakers
(usually of a long bar design) are
Your electrical equipment should be
acceptable.
compatible with the UK electricity
supply and be fitted with a three pin If you are an international student,
plug with an appropriate fuse. Any you need to ensure that electrical
electrical appliance brought into appliances are suitable for use with
accommodation must be new or PAT 240V electrical supply.
tested. Please do not bring portable
heaters into your accommodation.
The University reserves the right to
inspect and remove any hazardous
electrical items brought into
University accommodation.18
General safety
Staying safe and looking
Ambient Vista Photography
out for your friends is really
important. Here are a few
basic tips when you are out
and about:
LATE NIGHT DO IT RIGHT
• ry to walk home with a friend –
T
if you can’t, make sure someone
knows where you are and when
you’ll be back.
• I f you leave before your friends –
let your friends know where
you are going and with whom.
• Look confident – even if you
don’t feel it.
• eep on busy, well-lit roads –
K
short cuts are not worth the risk.
• Walk facing the traffic.
• arry some change and enough
C
money for a taxi if you can.
• ake sure the taxi has a Bristol
M
City Council registration plate
(near the number plate); don’t get
into a taxi if you feel uneasy about it.
Ambient Vista Photography19
NIGHT OUT • I f someone tries to grab your
bag, let it go. Your safety is more
• inimise the amount of valuables
M
important than your belongings.
you carry with you – don’t
advertise your mobile phone, as • I f you pre-order a taxi / Uber, check
mobiles are a popular target for the name on the side of the taxi
thieves. / number plate is the same as the
one you booked and that the driver
• arry a personal attack alarm –
C
asks for you by name.
keep it in your hand.
• I f you’re a cyclist, avoid dark and
• over up jewellery and tuck in the
C
badly lit routes. Remember to lock
ends of scarves so they can’t be
your bike in a well-lit and secure
grabbed from behind.
place.
• e aware of your surroundings at
B
all times – wearing headphones
could prevent you from hearing an
attacker approach.
• arry your bag tucked under your
C
arm.
PUT ICE (IN CASE OF EMERGENCY)
NUMBERS ON YOUR PHONE.20
Safe and secure
TIPS FOR KEEPING YOUR LAPTOP SECURITY
ACCOMMODATION SECURE: A free software package is available
• ake sure you lock all room and
M which you can download onto your
flat doors when you go out. laptop to activate in the event your
laptop is stolen or goes missing.
• eep your accommodation keys/
K
Setup is easy by creating a user id;
access card safely and do not keep
once logged in you have access to
your address with them.
activate the tracker by changing
• on’t hold the entrance doors open
D
various settings including location.
for someone you don’t know.
If your laptop has a built-in camera,
• on’t allow people into your room
D the software will also activate the
or flat that you don’t know. camera to take a picture of the person
• lways ask contractors and staff
A using it. For more information on this,
for ID – if you are unsure about please visit www.preyproject.com
their identity, ask them to wait and
telephone Accommodation Services
to check.
• I f you see someone or something
suspicious, tell a member of staff
or call the police.
• o not leave valuables, especially
D
laptops in your accommodation
during vacations.21
We encourage students to register E-LISTENING – HOW TO REPORT
property such as mobile phones and CONCERNS/ISSUES TO STAFF
bicycles at www.immobilise.com.
Our E-listening tool allows you to
This is a free service which helps police
report online any issues that you feel
identify stolen property and makes
should be brought to the attention of
insurance claims for lost property easier
accommodation staff.
as you will have all of the information
required to hand. You can feel comfortable in the
knowledge that all issues will be taken
You may also wish to mark your
seriously. Our intention is to make your
property using a UV pen. We also
accommodation safe and enjoyable.
recommend you mark all of your
textbooks, study notes, USB sticks, The information can be left
etc. so they are easily identified in anonymously if you wish, although
case they are handed into University this may restrict our ability to
lost property. investigate further.
go.uwe.ac.uk/elistening
If you are burgled you should contact both the police
and Accommodation Services immediately.22
Be safe
CRIMESTOPPERS SURVIVE
Official website backed by a registered Survive is an innovative local charity
charity, The Crimestoppers Trust - a working towards freedom from
partnership between the police, media domestic abuse for women and children
and local community to fight crime. in Bristol and South Gloucestershire.
+44 (0)800 555 111 Freephone +44 (0)808 2000 247
www.crimestoppers-uk.org www.survivedv.org.uk
SARI THE BRIDGE
SARI (Stand Against Racism & Help after rape or sexual assault.
Inequality) provides support for victims Freephone +44 (0)117 34 26999
of any type of hate crime including
www.thebridgecanhelp.org.uk
racist, faith-based, disablist,
homophobic, transphobic, age-based VICTIM SUPPORT
or gender-based.
Support and information for anyone
Freephone +44 (0)800 171 2272 affected by hate crime.
Email: sari@sariweb.org.uk
+44 (0)808 16 89111
www.sariweb.org.uk
www.victimsupport.org.uk
Safety – useful telephone numbers23
Transport
CYCLING BUS TRAVEL
Bristol is a great cycling city, with high All campuses are served by a range
quality cycle routes connecting our of buses to the city centre and
campuses to the city centre. beyond including late night buses
Bring your own bike or take advantage at Frenchay Campus.
of our bike loan scheme for just £50 for Download the bus checker app for
the year www.uwe.ac.uk/cycling live bus times travelwest.info/bus/
bus-checker-app
BICYCLE STORAGE
Buy annual or semester student bus
All accommodation has dedicated passes to save money, available with
external secure cycle parking. Bikes are either Wessex or First Bus. Check
not allowed in hallways or bedrooms. www.uwe.ac.uk/transport for
Your bike is not covered by your basic more details.
contents insurance. To extend your
insurance to cover your bicycle contact
www.cover4insurance.com24
Parking
STUDENT PARKING TAXIS
Frenchay Campus – You cannot bring If you book a taxi to collect you from
a car to Frenchay Campus or park in Frenchay Campus you should arrange a
nearby residential areas at any time. pick up at the taxi rank near Frenchay
This is one of the conditions of your bus stops.
Licence to Occupy whilst living in
UWE Bristol accommodation. TRAIN STATIONS,
AIRPORTS AND CITY TRAVEL
Glenside Campus – There is extremely
limited parking available and parking The nearest train stations to
spaces are not guaranteed. To apply Frenchay campus are Bristol Parkway
for a permit see our parking pages (20 min walk) and Filton Abbey Wood
go.uwe.ac.uk/carparking (15 min walk).
The Hollies – There is extremely limited There are regular direct buses to
parking available and parking spaces Parkway from Frenchay Campus.
are not guaranteed – please contact Low-cost Megabus coaches connect to
Accommodation Services. cities across the UK and stop right next
The University provides priority parking to the Frenchay campus student village.
for blue badge holders. www.uk.megabus.com
There is a travel Information Point by
PARKING FOR VISITORS the Frenchay bus stops for any travel
There is visitor parking at Frenchay related queries.
and Glenside campuses during working
hours (Monday-Friday, 09:00-17:00).
Visit car parking guidance for visitors
for more information.
www.uwe.ac.uk/parkingguidance25
BE CONSIDERATE
OF YOUR FELLOW
FLAT/HOUSE MATES
EXPECTATIONS26
Behaviour
CONDUCT WITHIN UNIVERSITY • Accommodation Services Drugs
ACCOMMODATION AND Policy: go.uwe.ac.uk/drugspolicy
DISCIPLINARY ACTION • ll accommodation conduct
A
As a member of the University, rules and escalation procedures
and a resident of University can be found at go.uwe.ac.uk/
accommodation, you are expected conductprocedures
to work and behave, both within and If you behave in a way that has a
outside the institution, in ways that negative impact on others, breaches
reflect the University’s values and to be any of the terms and conditions of
considerate and respectful of others at your licence, or commit a criminal
all times. For the majority of residents, offence there are a variety of
this won’t be a problem. penalties that may be invoked. Each
Make sure you are familiar with the incident will be assessed on a case
following information: by case basis depending on severity.
Your behaviour will also impact on
• erms and conditions of your
T
any accommodation reference you
Licence to Occupy University
may request from us in the future.
accommodation: go.uwe.ac.uk/
termsandconditions
ILLEGAL DRUGS AND PSYCHOACTIVE SUBSTANCES
Accommodation Services has a strict drugs policy which is
available via our website: go.uwe.ac.uk/drugspolicy27
ALCOHOL NOISE
We recognise that alcohol can be a big We ask that you keep noise to a
part of the student lifestyle. Here we minimum between 23:30–08:30.
seek to achieve a ‘Healthy University’ During exam time please be especially
through information and support, considerate to your neighbours and
enabling you to make informed choices. keep noise to a minimum at all times.
Check out www.drinkaware.co.uk for Excessive noise is the greatest source
the facts. of friction between residents in
accommodation – requests to turn
LATE NIGHT? DO IT RIGHT.
down music should be responded to in a
• void rounds – you may feel
A positive manner. Headphones are a wise
pressured into drinking more than investment for large electrical musical
you want to. instruments or equipment and also if
• Know the strength of your you wish to play music late at night.
drinks – don’t overdo it and spoil We take complaints of noise pollution
your night out. very seriously.
• Never leave drinks unattended.
• I nclude water/soft drinks
at intervals.28
Behaviour
SMOKING ALCOHOL-FREE ENVIRONMENT
All University accommodation is offered When living in an alcohol-free flat,
on a non-smoking basis. You must not you are expected not to drink alcohol
smoke in any internal area within the within the flat at any time. This includes
accommodation, including e-cigarettes. not using alcohol for cooking or
If you want to smoke outside, please providing alcohol for guests. You can
use the ash bins and smoking shelters however store alcohol in your room
where provided. and drink alcohol outside the flat.
VISITORS
DRUGS
Whilst visitors are welcome, please note
UWE has a zero-tolerance stance
basic guidelines are as follows:
on drug use on campus, and in all
• ll visitors must be ‘signed in’ and
A university accommodation. You must
issued with a visitors pass. not bring any illegal drugs, or legal
• vernight visitors must be over 18
O highs, to university.
and may only stay two nights in any If you’re concerned about your own
consecutive seven. drug use or someone else’s, support is
• ou are responsible for your
Y available.
visitor's behavior at all times. SPACED (Stimulant, Psychoactive,
You should not leave your visitors Alternative, Club and Experimental
unaccompanied within the Drugs) offers free and confidential
accommodation. information, advice and support:
• isitors are expected to behave
V http://spaced-sg.org.uk/
in a responsible and considerate
manner and may be asked to leave
if they are causing a nuisance.29
WELLBEING LIVING IN SHARED
Support is available: ACCOMMODATION
• UWE’s Wellbeing Service on Most residents of University
0117 32 86268 or www.uwe.ac.uk/ accommodation will share their
wellbeing flat/house with other students.
• Online counselling via Kooth We recommend during the first week of
Student: www.uwe.ac.uk/kooth term you sit down together and discuss
some of the following issues:
If you or a friend gets into difficulty,
call 24/7 Security on 0117 32 86404 or • leaning rota for communal
C
the emergency services (0117 32 89999 areas.
from a mobile). • Washing up arrangements.
We want you safe and well! • rganising a kitty for cleaning
O
products.
• Study/quiet time.
• Noise – what is and isn’t
acceptable.
• Sharing of personal property.
• especting each-others privacy
R
and personal space.
If you agree to take on any financial
responsibility on behalf of the group,
be very sure that everyone is clear what
the arrangements are. You are advised
to put all arrangements in writing
so there is no confusion. Resident
Assistants are available to help.30
Cleaning/housekeeping
RESIDENTS’ RESPONSIBILITIES Good housekeeping creates a
pleasant environment and keeps
You are responsible for keeping the
your accommodation safe. Poor
property in a clean condition at all
hygiene can attract germs and pests,
times. Basic cleaning equipment
and increases the risk of the hazards
including a vacuum cleaner,
in your accommodation.
mop, bucket, dustpan and brush
are provided. Routine Inspections are carried out by
Accommodation staff at least twice
The University arranges a regular
during the licence period. These checks
clean of common areas i.e. communal
are conducted to monitor maintenance
entrances, hallways, staircases and lifts;
issues, health and safety considerations
you're expected to keep these free from
and to ensure that flats/houses are
litter and in good order.
being kept in reasonable order.
You will be given advance notice
of these inspections and will be
told what is required.31
WHAT HAPPENS IF I DO NOT Although Accommodation Services
GET ON WITH THE PEOPLE I AM staff are not experts in mediation
LIVING WITH? or counselling your Accommodation
Manager may be able to help you
Occasionally people simply do not
with practical suggestions to resolve
get on, so if you are experiencing
any difficulties.
difficulties with your flat/housemates
then you should first of all discuss the If the situation cannot be resolved
problem with them and work together they may be able to arrange for
to resolve it. Sometimes the issues can you to move to alternative
be resolved by talking to each other. University accommodation.
It can be helpful if you can involve a
mutual friend or flat/housemate in
the discussions.
If you find that you are unable to
resolve the situation you may wish
to seek advice or help from a
Resident Assistant.
HELP
Our cleaning services are able to provide a quick, value for
money cleaning service across all University accommodation
which could help you reduce your end of year cleaning costs.
If you want to take advantage of any of these services,
they can be booked via the online store. Find out more:
go.uwe.ac.uk/cleaninghelp32
Licence agreement and fees
DEPOSIT DAMAGE
When you were offered accommodation Damage is considered to be any
you were asked for a payment of £250. deterioration to the property over
This is your deposit payment and and above that which is accepted as
must be paid as part of the ‘fair wear and tear’.
acceptance process. Some damages are easy to identify –
This deposit will be used to reduce your e.g. where items have been broken.
final rent instalment, which is taken Some damages are less immediately
on the first of May. If after moving out obvious – e.g. marks left on walls due
there are any requirements for cleaning to use of blu-tack.
or damage repair you will be invoiced Any damage should be reported
together with an administration charge. to Accommodation Services
immediately. We will need details of
RIGHT OF APPEAL
the person(s) responsible for causing
If you disagree with anything that you the damage – once a repair has been
have been charged for, then you have organised those responsible will
a right of appeal. Please refer to our be expected to pay the full cost of
complaints procedure which is the repair.
available from our website:
go.uwe.ac.uk/makingacomplaint33
INSURANCE Full details of the cover provided
and the optional extensions available
Whilst living in university managed
to you are provided online at
accommodation your possessions
go.uwe.ac.uk/insurancecover
are automatically insured by the
email:
Campus Block Halls Policy. You do not
blockhalls@cover4students.com
have to do anything, your possessions
or phone +44 (0)870 99 08590.
are insured from the day you arrive.
However there are different levels
of insurance.
Please make sure that the level of
cover provided is adequate – you can
arrange extra cover with the same
company if you need to. Please note
that bicycles are not insured within the
policy provided so if you are bringing
a bike, we advise you to take out
additional insurance.
TRANSFERRING PROPERTIES OR ROOMS
It is important that you allow yourself time to properly
adjust to University life and settle into your accommodation.
However, if you feel unhappy, please speak to your
Accommodation Manager, who will work with you to
find a solution.34
Common questions
CAN I SMOKE IN THE WILL I NEED TO CLEAN
ACCOMMODATION? MY ACCOMMODATION?
No – smoking is prohibited in any Yes – you are responsible for keeping
part of the building/flat/house/room, your accommodation clean and tidy,
but smoking shelters are provided. reporting all maintenance and damages
and are responsible for your visitors.
CAN I BRING MY OWN CAR
AND PARK ON CAMPUS? CAN I CHANGE MY ROOM?
No parking is permitted on Frenchay Yes – but you may not change rooms or
and there is very limited parking at accommodation without prior permission
The Hollies and on Glenside Campus. from Accommodation Services.
View our parking policy
go.uwe.ac.uk/carparking
WILL I GET ASKED TO MOVE
TO ANOTHER ROOM OR
CAN I GET A REFUND IF I ACCOMMODATION?
GO HOME DURING THE It is unlikely that the University
HOLIDAYS/OR BEFORE THE would ask you to move to alternative
END OF MY CONTRACT? accommodation but we reserve the
There is no refund of licence fees right to do so if it is absolutely necessary.
whether you go home during the For example if you have received a final
holidays, are absent through sickness warning you are likely to be transferred
or if your academic programme finishes to alternative accommodation.
before the end of the licence period.35
WILL I NEED TO PAY DO I GET A REFUND IF
FOR DAMAGES? I AM ASKED TO LEAVE THE
Yes – if you cause any damage, UNIVERSITY ACCOMMODATION?
by accident or on purpose. There is no refund of licence fees if you
are asked to leave the accommodation
WHAT IF I BREAK THE for breaking the terms and conditions
CONDITIONS OF MY of the licence unless another suitable
LICENCE AGREEMENT? student can be found to sign a licence
You must not behave in an anti-social agreement for your room.
way i.e. make excessive noise, use
drugs, activate fire alarms, have visitors
for more than two consecutive nights,
or damage your accommodation
in any way. Breaking the terms of your
licence could lead to disciplinary action
or legal action by the University.
Details can be found on:
go.uwe.ac.uk/conductprocedures36
FACILITIES
ON CAMPUS
SERVICES
AND SUPPORT37
Activities
RES LIFE BROWZER – FOR SOCIAL EVENTS,
Res Life is a comprehensive programme SPORTS AND STUDENT SUPPORT
that surrounds the experience of living Browzer is a website designed to
“on and off campus” in a residence hall make sure you’re up-to-date with
at university. everything that’s happening on your
Res Life offers support, events, sports, campus and in your area.
activities and other extra-curricular, From the latest offers in cafes,
social and development opportunities, bars and shops on campus to the
designed to enhance your events happening in your halls, Browzer
accommodation experience. will make sure you never miss out on
go.uwe.ac.uk/hallslife a thing.
Packed full of useful news and guides
to the city, Browzer helps you get the
best from your life at the University.
Also be sure to download the Browzer
app to receive news straight to your
phone, and use the offers section to
get discounts and special offers in our
campus outlets.
For more information and details
of how you can get involved email
browzer@campuslife.co.uk
www.browzer.co.uk/uwe38
Sport and fitness
Play, workout, have fun, compete or CONTACT US
relax… find a sport or activity that’s
Visit: Centre for Sport, Student Village
perfect for you at the Centre for Sport.
We’re more than just a gym and you Wallscourt Farm Gym
can join our Active Card membership Email: centreforsport@uwe.ac.uk
to access: Phone: +44 (0)117 32 86200
• wo gyms on Frenchay Campus
T Web: www.uwe.ac.uk/sport
packed with Life Fitness equipment,
the Synrgy Rig, a large free-weights uwecentreforsport
area, Boditrax and more
uwesport
• Over 45 exercise classes per week
• Fitness-on Demand uwesport
• oached courses, drop in sessions,
C
intramural leagues and Halls OPENING HOURS:
sport leagues through the Social Centre for Sport:
Sport programme Monday to Friday 07:30–22:30
• iscounted rates on facilities and
D Saturday and Sunday 09:00–20:30
services including court bookings Wallscourt Farm Gym:
and physiotherapy Monday to Friday 07:30–20:00
• quash court hire and use of the
S (term time only)
climbing wall
Alongside our membership packages,
we’ve also got the fantastic EDGE
Sports Volunteering Programme and
an elite Performance Sport Scheme,
so be sure to get in touch today or
drop in to find out more.39
40
Shopping
On the Frenchay Campus there are Within walking distance of Frenchay
three convenience stores – the campus there are three supermarkets
Student Union Shop in the Student (ASDA, Lidl and Sainsbury's) and a
Union building, the Student Union large retail park. There are frequent
shop in the centre of the campus bus services from campus that stop at
and the Village Store at the Centre the retail park and also into Bristol City
for Sport. You can buy essential items Centre and the large regional shopping
such as milk, toiletries etc. as well as centre at Cribbs Causeway. Maps and
newspapers, drinks and snacks. There more information regarding shopping
are also cash points on campus and a centres etc. can be obtained from your
fruit and veg stall – so you can be sure Customer Service Desk.
to get your five a day! The Students Union run a shop on
the Glenside Campus, and a fruit and
vegetable stall opposite the library,
open Tuesdays and Wednesdays.
Fishponds is the nearest local shopping
area with a range of supermarkets,
banks and a variety of local stores.
There are regular buses into the city
centre from here.41
Health
SEEING A DOCTOR If you’re an international student,
you may need to pay a healthcare
• It’s a good idea to register with a
surcharge (called the ‘immigration
doctor (also known as a GP) while
health surcharge’ or IHS) as part
attending University.
of your immigration application.
• ou can register with either the
Y You can find out if this is applicable
University Health Centre (based on to you here: go.uwe.ac.uk/
Frenchay Campus) or The Old School immigrationhealthsurcharge
Surgery (Fishponds) and be seen at
either place. NHS WALK-IN CENTRE
• ou’ll need to register online before
Y A walk-in centre offers access to a
booking an appointment. Activation range of treatments, dealing with
after registering online normally takes minor illnesses and injuries. Including:
around 48 hours. infections and rashes, stomach aches,
vomiting and diarrhoea, minor cuts/
• he University Health Centre is a
T
bruises, minor burns and strains.
NHS establishment on Campus and
the closest doctors for those living • roadmead Medical Centre,
B
on Frenchay Campus. It’s located at 59 Broadmead, Bristol, BS1 3EA
23 Carroll Court, Frenchay Campus. • Telephone: +44 (0)117 95 49828
Telephone +44 (0)117 32 86666.
• Open Monday to Saturday 08:00–20:00
www.uwe.ac.uk/healthcentre
• pen Sunday and Bank Holidays,
O
• he Old School Surgery is a local
T
11:00–17:00 (except Christmas Day
surgery in Fishponds and the closest
and Easter Sunday)
surgery for Glenside and The Hollies.
Telephone +44 (0)117 965 3102. Local pharmacies may also be able to
www.oldschoolsurgery.org.uk help with many minor illnesses.
• If you don’t live on campus, you can
still register at the University Health
Centre or the Old School Surgery –
or you can find your local doctors’ For 24 hour medical
surgery by entering your postcode advice you can
online: www.nhs.uk call NHS 111.42
Health problems
DIAL 0117 32 89999
Is the problem
life threatening?
YES and also let a member
of staff know
NO
Do you think you NO/ Call 111 for advice
need to see a doctor? UNSURE
YES
Contact your doctors
Is your doctors
surgery open?
YES surgery to make
an appointment
NO
Ask a local pharmacist
for advice or call 11143
Accidents
For Emergency Services (including life threatening health
problems or accidents) call 0117 32 89999 from a mobile
phone or 9999 from a campus telephone.
REPORTING ACCIDENTS Please remember that in the event of
an emergency you should make every
All accidents causing injury or near
attempt to contact a member of staff
misses in University accommodation
or emergency services. Make sure you
must be reported as soon as possible
don’t risk injury to yourself or others.
so that we can take steps to prevent
a recurrence. Following an incident you will be asked
to complete an accident report form
• I f an emergency occurs, contact
with your Accommodation Manager.
staff on the Customer Service Desk
in the first instance.
• ur Security Team provide
O
emergency cover 24/7. If you need
them, call +44 (0)117 32 86404.44 Health issues MENINGITIS MUMPS A classic symptom of meningitis is a Mumps is an acute viral illness that blotchy rash that doesn’t fade when a causes fever, headache and painful glass is rolled over it, but this doesn’t swollen glands. It can also lead to more appear in all cases. serious conditions. It is spread through If you, or someone you know is ill, coughs and sneezes and direct contact and you suspect meningitis, contact through saliva. a doctor immediately. If a doctor isn’t If you have only had one of the two available go straight to the nearest MMR doses required, you are advised hospital. For more information or to visit your GP to get a second FREE support contact: dose as soon as possible. Meningitis Now Helpline To find out more, +44 (0)808 80 10388 (24 hours). see www.uwe.ac.uk/healthcentre You should also notify an Information Point (+44 (0)117 32 85678) or Accommodation Services as a matter of urgency to ensure that other students can be informed of the risk. Meningitis signs and symptoms: go.uwe.ac.uk/ meningitissignsandsymptoms
45
MENTAL HEALTH The Wellbeing Service provide support
for students who may be feeling
The Wellbeing Service offers support
overwhelmed, anxious or depressed and
through counselling, mental health and
are finding things a bit difficult at the
specialist mentoring appointments.
moment.
Drop-in sessions are available Monday
to Friday, 10:00–12:00 and 14:00–16:00 FEEL GOOD
on Frenchay Campus during term time
The university offers a wide range
in 2FC50 Felixstowe Court (behind Cribs
of health and wellbeing activities
cafe). Or, if you’d prefer, you can phone
throughout the year, most of which
Wellbeing on 0117 32 86268.
are free. There’s plenty to get involved
Online counselling is available via Kooth in from social sports, colour runs to
Student – you just need to register with wellbeing and emotional resilience
your UWE Bristol email address. workshops. Find out more at
www.uwe.ac.uk/kooth www.uwe.ac.uk/feelgood
DENTIST
There are two types of dental care available – private and National
Health Service (NHS) funded. All dentists will provide private
dental care but not all will accept NHS patients. For emergency
information and/or treatment call +44 (0)845 12 06680. A full list
of all dentists in the Bristol area is available at www.nhs.uk46 Student support If you have any questions, however big or small, the Information Points have the answer – or know someone who does! You can access all of the University's support services through an Information Point. infopoint@uwe.ac.uk +44(0)117 32 85678 www.uwe.ac.uk/students/ informationpoints
47
Feedback
GETTING IT RIGHT
We welcome suggestions on how our accommodation or
service could be improved. There are suggestion boxes at
customer services desks, or you can email us with your ideas
at accommodation@uwe.ac.uk48 UNIVERSITIES UK CODE OF PRACTICE FOR THE MANAGEMENT OF STUDENT HOUSING The University has committed to the Information about the code and details Universities UK Code of Practice for of the full code can be viewed on the Management of Student Housing the Universities UK website at in respect of its accommodation sites go.uwe.ac.uk/accommodationukcode at Carroll Court, Glenside Campus, A complaints procedure external to The Hollies, Wallscourt Park and the the University exists in respect of Frenchay Student Village. breaches of the Code, should any The code aims to promote best practice complaint not be resolved through the over a range of management activities Accommodation Services or University including; health and safety standards; complaints procedures. maintenance and repair regimes; environmental quality; landlord and tenant relationships; student welfare and anti-social behaviour.
UWE Bristol Accommodation Services
1US, University of the West of England
Frenchay Campus
Coldharbour Lane
Bristol BS16 1US
UK
ACCOMMODATION SERVICES
www.uwe.ac.uk/accommodation
Email: accommodation@uwe.ac.uk
Telephone: +44 (0)117 32 83601
Fax: +44 (0)117 32 82285
Monday to Thursday 09:00–17:00 and Friday 09:00–16:30
(excluding bank holidays)You can also read
