Report on French-language Services 2019-20 - Yukon.ca - Government of Yukon
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Report on French-language Services 2019–20 Yukon.ca @LeYukonFr
General information French Language Services Directorate Government of Yukon 867-667-8260 info.dsf-flsd@gov.yk.ca December 2020 ISSN 2562-4644 The Government of Yukon thanks the Government of Canada for its financial support for French-language services and communications in the territory.
Report on French-Language Services 2019–20
Table of contents
3 Message from the Minister
4 Canada-Yukon Agreement on French-language services
Priorities of the Agreement
Results at a glance
6 2018–2022 Strategic framework on French-language services
9 Enhancing 10 Improving 12 Improving access 14 Strengthening
French-language access to to health and our internal
communications French-language social services capacity
COVID-19 services Yukon Hospital Allocation of resources
Improving active offer Corporation
Yukon.ca Translation services
and service delivery Launching the Sexual
L’Aurore boréale Recruitment of bilingual
Increasing opportunities Assault Response Team employees
Fire season
for engaging the public Planning for a health Designated bilingual
Bilingual e-services centre with bilingual positions
services
New policy framework
French language
training
21 Promoting a vibrant Francophonie
Fostering a vibrant Yukon Francophonie
Supporting the Canadian Francophonie
1Report on French-Language Services 2019–20
Message from the Minister
The third and last year of the 2017–2020 Canada-Yukon Agreement on French-language
services is now behind us. I am pleased to report that we have further delivered on our
commitment to improve the way we serve, inform and communicate with the public
in French.
We continued strengthening the role We ended the year on a high note by
of the French Language Services completing the thorough revision of
Directorate as a central agency. As our Policy and Guidelines on French-
a trusted partner of departments language services and communications.
and corporations, FLSD is in a better These documents, to be approved
position to support the provision of in the coming year, will support us
services and communications in French in providing consistent and ongoing
across government. Our responsive- services and communications in French,
ness in providing communications in in accordance with the priorities of the
French during the COVID-19 outbreak Francophone community.
reflects the effectiveness of our If the strides we have made this year
one-government approach. are any indication, there is no doubt we
I can assure you that we are as are on the right track.
dedicated as ever to improving access
to French-language services in health.
We made significant progress on
that front, namely through increased
collaboration with the Yukon Hospital John Streicker
Corporation following the signing of
a memorandum of understanding last Minister responsible for the French
year. One major outcome includes Language Services Directorate
welcoming a new intake of Whitehorse
General Hospital employees to our
French classes. As a result, we broke
our all-time enrollment record this year.
3Report on French-Language Services 2019–20
Canada-Yukon Agreement on
French-language services
2019–20 was the last year of a 3-year agreement valued at $14 million with the
Government of Canada, which we signed to improve the way we serve and inform the
public in French.
Priorities of the Agreement
Improving
Enhancing Improving access Strengthening
access to
French-language to health and our internal
French-language
communications social services capacity
services
See page 9 See page 12 See page 14
See page 10
The Government of Canada’s The federal and territorial governments
contribution increased by 10% this will extend their financial contributions
year for a total of $5.25 million, for 2019–20 to 2020–21 while we
while the Government of Yukon negotiate a new agreement on French-
invested $1.14 million. language services for the coming years.
Funding of French-language services
7M
6M
5M
Special projects funded by
4M the Government of Canada
$5.25M $5.25M
3M $4.76M
$4M Canada-Yukon Agreement on
2M
$1.75M French-language services
1M
$1.02M $1.01M $1.14M $1.14M Government of Yukon’s
$0.85M
$ investment
2016–17 2017–18 2018–19 2019–20 2020–21
(Projected)
4Report on French-Language Services 2019–20
Results at a glance
Year 3
2019–20
Main accomplishments:
• Increasing services in French, both in
Year 2 person and online (page 10).
2018–19 • Improving access to health
services (page 12).
Main accomplishments:
• Narrowing the time gap between
• Increasing the total number of
the publication of communications in
DBPs to 73, thus exceeding the
English and in French on social media,
Agreement’s target by 20%.
especially public safety notices.
• Training and supporting front-line
• Reviewing our policy framework
Year 1 employees in proactively offering
on French-language services and
2017–18 services in French to the public.
communications.
Main accomplishments: • Launching @LeYukonFr, the
• Planning the government-wide government’s French-language
implementation of the 2017–2020 Facebook and Twitter channels.
Canada-Yukon Agreement. • Engaging the public to inform the
• Signing memorandums of 2018–2022 Strategic framework on
understanding with 13 of the French-language services.
21 departments and corporations.
• Increasing the number of designated
bilingual positions (DBPs)
from 6 to 55.
5Report on French-Language Services 2019–20
2018–2022 Strategic framework on
French-language services
This strategic framework was informed by the results of our public engagement called
“Services in French: Let’s Talk!” led in the spring of 2018. The conversation was about
how we could best focus our efforts to improve the delivery, visibility and uptake of
French-language services.
Improve
access to
Objectives
French-language
services
Vision
Our citizen-centered services and communications
are readily available and make it easier for the public
Strategies
to communicate with us in French. We provide Improve active offer
services in alignment with the priorities of Yukon’s and delivery of services
Francophone community.
Increase opportunities
Principles
for engaging with
One Best Responsible the public
government practices management
Consistent and Innovative, Yukon-
Optimized human and Promote availability
ongoing service offer specific best practices
financial resources of services
Mitigate factors
hampering the use
of services
6Report on French-Language Services 2019–20
Enhance Strengthen Foster a
French-language internal vibrant
communications capacity francophonie
Improve public safety Update Promote the vitality of
notices and emergency policy framework the Yukon francophonie
communications
Enable the Support initiatives in
Expand availability implementation of relation to the Canadian
and reach of the Policy on French- Francophonie
communications language services and
communications
Equip and engage
government employees
7Implementing our
strategic framework
on French-language
servicesReport on French-Language Services 2019–20
Enhancing French-language
communications
COVID-19 L’Aurore boréale Fire season
We made it a priority to communi- We continued to promote and In response to a complaint, we trans-
cate COVID-19 related information in communicate about government lated wildfire updates in French outside
French in a timely manner as soon as initiatives, programs and services of regular business hours in July and
the pandemic hit Yukon in March 2020. available in French in L’Aurore boréale August 2019. We will continue to strive
to encourage the uptake of our French- to provide timely public safety notices
Key actions: language services. in French on Yukon.ca and social media.
• Prioritizing the translation of
COVID-19 documents and
communications, including Civil Nouvelles du gouvernement du Yukon
Emergency Measures Act orders, c’est-à-dire le volet en ligne, les
séances en classe et l’examen final.
forms and documentation. Le cours en personne sera donné
en français pour la toute première Services en ligne en français
fois le 22 janvier prochain. Je vous
Posting timely information and Trois services pratiques sont maintenant disponibles en
invite à vous y inscrire, que vous
• souhaitiez obtenir un permis de
chasse ou simplement rafraîchir vos français et en tout temps.
connaissances sur le sujet.
advisories on Yukon.ca and Cette formation favorise le déve-
loppement d’une communauté de
social media.
chasseurs et chasseresses respon-
sables qui ont à cœur la pérennité
de nos écosystèmes.
Bonjour Yukon, Nous travaillons à vous offrir plus Renouveler Payer une facture Présenter une
l’immatriculation envoyée par le demande d’accès à
Developing and maintaining capacity
J’espère que vous avez passé de de services directs en français – en
• joyeuses fêtes et que l’année 2020 personne ou en ligne. Par exemple, d’un véhicule gouvernement des renseignements
vous apportera beaucoup de bien- vous pouvez renouveler l’immatri-
to support critical communications in
être et de réussites! culation de votre véhicule, payer
une facture du gouvernement et
Je suis fier de vous annoncer que le
présenter une demande d’accès à
programme d’éducation à la chasse
l’information en français, où que
French on evenings and weekends. du Yukon est maintenant disponible Pour en savoir plus, rendez-vous sur le site
vous soyez.
en français. Vous pouvez suivre eservices.gov.yk.ca/fr
toutes les étapes du cours en français Profi tez bien de l’hiver et restez
pour obtenir votre permis de chasse, au chaud!
• Supporting the Chief Medical Officer
of Health (CMOH) and Deputy CMOH
in summarizing key information in Programme d’éducation à la chasse
Le programme d’éducation à la chasse du Yukon est gratuit et vous permettra
French during press conferences. d’améliorer vos techniques de base.
Tous les Yukonnaises et Yukonnais nés Première étape Deuxième étape En grandissant au Yukon, j’ai
après le 1er avril 1987 doivent compléter passé beaucoup de temps
en pleine nature. Au cours
avec succès les deux volets du programme
d’éducation à la chasse afin d’obtenir un Volet en ligne Séance en classe des cinq dernières années,
Yukon.ca
j’ai découvert ma passion
permis de chasse. pour la chasse, la gestion et
Inscrivez-vous au cours et suivez les Une fois le cours en ligne complété, vous la conservation de la faune
modules offerts en ligne. Prévoyez entre devez suivre une séance en classe et ici au Yukon. J’ai très hâte de
6 et 8 heures pour compléter le cours. réussir l’examen final. pouvoir enseigner le cours
d’éducation à la chasse en
Une fois le cours terminé, notez le numéro Séance en français
As of March 2020, we have nearly
français en collaboration avec
de confirmation qui vous sera attribué. Ce le gouvernement du Yukon.
22 janvier 2020 de 18 h à 21 h
numéro vous permettra de vous inscrire Collège du Yukon Votre instructrice,
à la séance en classe. Maya Poirier
finished migrating web content from Inscription : Visitez yukon.ca
Inscription : Appelez au 867-667-8005 ou
écrivez à coservices@gov.yk.ca pour vous
inscrire. Le nombre de places est limité.
our old websites to Yukon.ca. As a Possibilité de cours supplémentaires en
fonction de la demande.
bilingual and user-focused website,
Yukon.ca helps us improve the we way
deliver online information to the public.
Social media
@LeYukonFr is the Government of Yukon’s
French-language voice on social media
since 2018. Our posts were seen over Yukon.ca
200,000 times on Twitter, and 130,000
times on Facebook in 2019–2020.
SS L’Aurore boréale, Thursday, January 9, 2020
9Report on French-Language Services 2019–20
Improving access to French-
language services
Improving active offer Expanding our services Training
and service delivery The French Language Services We continued to promote and support
Directorate provided support and the active offer of French-language
This year, we prioritized team-
advice to departments to expand their services across government by training
based and individual support to
offer and delivery of French-language front-line employees and desig-
help public-facing service outlets
services, such as: nated bilingual employees, as well as
proactively offer and deliver
their supervisors.
French-language services. • expanding the Yukon Public Libraries’
French-language e-books collection; In addition to our regular training
This hands-on and customized
program, we offered targeted training
approach allowed us to maintain • delivering the hunter education
interventions to address the needs of
productive and collaborative and ethics course in French for the
specific program and service areas.
connections with departments as first time; and
This tailored support was highly
well as incumbents of designated • hiring a bilingual counsellor at the effective in helping remove obstacles
bilingual positions. Mental Wellness and Substance that hinder a consistent and ongoing
Use office. provision of French-language services.
Yukon Hospital Corporation We also piloted new training
offerings combining active offer and
We collaborated with the Yukon
French language support. This novel
Hospital Corporation to support
hybrid approach helped govern-
them in developing their own active
ment employees gain hands-on
offer program. Refer to page 12 for
skills and confidence in order to
more information.
proactively offer French-
language services.
Service outlet
Tailored language support
Any outlet where the public can
At the request of front-line employees working in customer service roles,
access and receive government
we implemented a short-term active offer training to help them hone their
services, either in person,
French writing skills so they could better assist French-speaking clients. A
over the phone or through
French instructor taught them lessons with targeted grammar and writing
electronic means.
assignments relevant to their work environment.
10Report on French-Language Services 2019–20
Increasing opportunities for engaging the public Bilingual e-services
We believe our work as a government can be best accomplished through active We have expanded our offering of
engagement with Yukon citizens. To support public participation, we make sure bilingual e-services. The public can
our tools are available in French, such as surveys and information about public now easily access the following new
engagement projects on EngageYukon.ca. e-services in French 24/7:
This year, we also made it possible for the public to share feedback in French at • Pay a government invoice.
the following public events.
• Renew vehicle registration.
Taking the pulse: a health and Cultural and creative • Request access to
wellness conversation industries strategy government records.
In October 2019, we held a session In November 2019, we held a session
in French where members of an in French to help shape the Creative
independent expert panel gathered and Cultural Industries Strategy, which
ideas about how health and social will guide future programs for artists
programs can improve, be more and creatives and support a strong,
Hunter
efficient and meet Yukoners’ needs. vibrant creative and cultural industries
education course
sector in Yukon.
Aging in place In order to get their hunting
Throughout 2018 and 2019, we permit, most Yukon hunters
must complete an online
conducted a series of public engage-
course followed by a 3-hour
ments on what aging in place means to
classroom session. They
Yukoners. We held engagement events
can now fully complete the
in June 2018 and January 2019 where Yukon’s Hunter Education
there were French-language identi- and Ethics Program
fied tables. in French.
In addition to translating the
online course, we delivered
the program’s first French-
language classroom session
in January 2020. Thirteen
people attended. We plan
on further expanding our
programming in French in
the coming year.
Did you know?
Yukon is one of few
Canadian jurisdictions to
offer their entire hunter
education program in both
English and French.
11Report on French-Language Services 2019–20
Improving access to health and
social services
Yukon Hospital Corporation
We signed a memorandum of under- Medical interpretation services Active offer
standing with the Yukon Hospital
The Yukon Hospital Corporation We collaborated with the Yukon
Corporation in March 2019 to build
introduced immediate, 24/7 medical Hospital Corporation to help them
capacity for providing French-language
interpretation services with our develop their own active offer program.
services and communications. This
support. Employees and physicians at We developed training offerings
year, we collaborated mainly with the
the Whitehorse General Hospital can designed specifically to help health
Whitehorse General Hospital, which
now use “interpreters on wheels” in care workers acquire active offer as
focused its efforts on:
key service areas to get on a video call well as basic French language skills.
• hiring a coordinator to develop the with a medical interpreter and deliver We delivered this training on behalf
offering of French-language services; services in French. Medical interpret- of the Yukon Hospital Corporation
ation services are also available online to Whitehorse General Hospital
• delivering training on the active
or by phone for patients in all other employees and supervisors.
offer of French-language services to
units and departments, including
employees and supervisors;
in communities.
• developing resources to support
active offer;
• identifying positions that will
be designated as bilingual in
different units;
• offering access to French language
training; and
• translating the Yukon Hospital
Corporation’s bi-yearly newsletter for
the first time.
Meet and chat en français
We provided informal one-on-one conversation sessions to Whitehorse
General Hospital employees. During these interactions, a French instructor
distributed a collection of healthcare-related flash cards. Hospital employees
were invited to assemble their own “toolkit” using flash cards that were
relevant to their work. Participants enjoyed this service and reported that
they felt more confident offering services in French at the hospital.
12Report on French-Language Services 2019–20
Launching the Sexual Planning for a health centre with
Assault Response Team bilingual services
We launched the Sexual Assault In September 2019, the department of Health and Social Services held a compre-
Response Team initiative in hensive planning session with stakeholders for a community primary health care
March 2020. Thanks to this initiative, centre with bilingual services. A 3-hour session was offered in a bilingual format
victims of sexualized assault have through simultaneous interpretation.
access to a range of services in French,
which include:
• legal support;
• after-hours victim support
PulsAction
services; and
• a 24-hour, confidential, toll-free,
support line at 1-844-967-7275.
Automne/hiver 2019
Les meilleurs
soins, en tout
temps
Hôpitaux du Yukon :
rétrospective annuelle
Chaque année, la Régie des hôpitaux du Yukon publie
une rétrospective annuelle, dans laquelle elle fait état
de ses réalisations et de ses projets à venir, en vue de
fournir des soins hospitaliers sûrs et d’excellente qualité.
Quelques faits saillants :
Améliorer la qualité des résultats des tests et les
rendre disponibles rapidement. À la fin de 2018,
nous avons commencé à confier des analyses
De gauche à droite : Dr Paul McKenzie, Leanne Kinvig, Ken Wipf
microbiologiques courantes à St. Paul’s Hospital, l’un
(patient), Darlene Potter, Patti Shaw, Thelma Floyd, Leah Jackson,
de nos partenaires de santé situés à Vancouver. Nous
Maria Wojcik, Dr Phil Urness. GBP Creative Media
avons ainsi maintenu le niveau de qualité élevé exigé
des tests menés dans les laboratoires d’hôpitaux.
Optimiser l’utilisation des lits et de toutes les ressources
Améliorer l’accès de tous aux
à la disposition de notre système hospitalier afin
Piloting remote
d’offrir à la population
yukonnaise un accès rapide
à des services adaptés à leurs
soins ophtalmologiques
besoins.
simultaneous Favoriser les occasions de
formation continue pour les
membres du personnel et
interpretation Avec le vieillissement de la population du territoire, la
demande pour certains soins de santé spécialisés se fait plus
face aux lumières vives et
une difficulté à voir dans
l’obscurité.
De janvier à septembre
les médecins en inaugurant
un Centre de simulation
médicale à la fine pointe
importante. L’an dernier, 350 personnes étaient en attente de la technologie grâce au
d’une chirurgie de la cataracte et la durée du délai pouvait Au cours de la fin 2019, nos équipes ont soutien de la Fondation des
We tested an app that lets
atteindre presque trois ans. de l’année 2018, en hôpitaux du Yukon.
partenariat avec le pratiqué 508 opérations
Les cataractes – une affectation de l’œil où l’opacité du ministère de la Santé Renforcer les mesures visant
et des Affaires sociales de la cataracte, à protéger la vie privée
attendees listen to a live
cristallin entraîne une diminution de l’acuité visuelle –
nuisent à la qualité de vie des personnes atteintes, qui ne du Yukon, le personnel des patients en veillant à GBP Creative Media
peuvent notamment plus hospitalier a élaboré un
comparativement à recueillir et échanger les renseignements de façon
plan visant à raccourcir sûre et fiable.
conduire. Celles-ci peuvent 240 au cours de l’année
translation provided by remote expérimenter une altération
de la perception des
les temps d’attente
pour les consultations,
les traitements et les
2018.
Solliciter régulièrement les commentaires des
personnes qui comptent le plus : nos patients. Nous
couleurs, une vision floue voulons connaître l’expérience des personnes qui
interpreters, directly on their
ou double, un aveuglement chirurgies de la cataracte séjournent dans nos hôpitaux et vérifier la qualité des
pratiquées par des ophtalmologistes itinérants. soins prodigués par nos professionnels de la santé.
Afin de mettre en place ce plan, l’Hôpital général de Whitehorse Favoriser un milieu de soins sûr, à l’épreuve des
own device. This pilot was a dû accroître la fréquence des visites des spécialistes itinérants
au territoire et veiller à faciliter la coordination entre le personnel
chutes, qui encadre étroitement l’administration
des médicaments et qui renforce la prévention de la
de la clinique d’ophtalmologistes, les spécialistes itinérants propagation des infections.
met with an overwhelming ainsi que le personnel de la salle d’opération et des services
de soutien. Ces démarches ont permis d’accroître le nombre
de chirurgies spécialisées de la cataracte, tout en s’assurant de
Effectuer notre 10 000e examen d’imagerie par
résonance magnétique (IRM) à l’aide du premier
appareil d’IRM en fonction au nord du 60e parallèle.
success. All users were
respecter l’horaire établi des autres interventions chirurgicales
urgentes et non urgentes.
Pour en savoir plus, visitez le :
To read this newsletter in English:
satisfied with the service.
Nous sommes sur la bonne voie pour atteindre 520 chirurgies
d’ici la fin de 2019. yukonhospitals.ca/publications
GBP Creative Media
We are now researching Offrir aux patients des services homogènes
long-term solutions for grâce à un réseau d’information unique
increasing access to public
Notre personnel hospitalier et nos médecins ont actuellement Grâce au nouveau système baptisé « 1Health », les soins au Yukon, quel que
recours au système d’information Meditech pour gérer les professionnels de la santé autorisés de tout le territoire seront soit le lieu, les fournisseurs
renseignements médicaux des patients, pour numériser et instantanément mis en relation de façon sécurisée. de soins de santé autorisés
events in French through archiver des données ainsi que pour acheter les fournitures
médicales. Ce système est toutefois vieux de près de 30 ans. 1Health renforcera l’uniformisation et la normalisation dans
pourront facilement accéder à ses renseignements médicaux,
en toute sécurité.
l’ensemble du système de santé, ce qui donnera lieu à des
simultaneous interpretation. Fort du soutien du gouvernement du Yukon et de sa volonté de
doter nos hôpitaux d’une nouvelle version de Meditech, nous
soins de meilleure qualité et à une amélioration de la santé
des citoyens. Ce système moderne permettra aussi au Yukon
De concert avec le gouvernement du Yukon, notre personnel
et nos médecins s’emploient à concevoir, à tester et à mettre
avons travaillé en partenariat avec le ministère de la Santé et d’adopter des technologies plus récentes sur les lieux de en œuvre le nouveau système 1Health, en plus de former
des Affaires sociales à la conception et à la mise en œuvre du traitement, comme la lecture de codes à barres pour une les utilisateurs en conséquence. Les premiers éléments du
nouveau système. Il s’agit d’une première étape menant à la gestion plus sûre des médicaments, et un portail sur lequel les système modernisé seront mis en place dans les hôpitaux et
création d’un système moderne, partagé par les professionnels patients pourront consulter leurs renseignements médicaux dans certains centres de santé du Yukon, et ils devraient être
de la santé de tout le territoire. en toute sécurité. Chaque fois qu’une personne sollicitera des fonctionnels à la fin de 2020.
SS The first-ever French-language edition of
Our Pulse, the Yukon Hospital Corporation’s
newsletter.
13Report on French-Language Services 2019–20
Strengthening our internal capacity
Allocation of resources
Funds provided to the public sector
FLSD provided $2.79M to departments 76% of funds transferred funded desig- is a 65% increase compared to the
to support the provision of French- nated bilingual positions in the health amount FLSD transferred for this
language services across government. and justice sectors. purpose in 2018–19.
The majority of funds provided to FLSD provided $790,220 to reimburse FLSD also provided over $353,600
departments ($2M) contributed to the costs related to the production of to the Yukon Hospital Corporation to
costs of designated bilingual positions. communications tools such as adver- support capacity building for providing
tising, printing and design costs. This French-language services (see
page 10 for more information).
Salaries of designated 4%
6%
bilingual positions 5%
5% 4% 3%
30%
21%
20% 43%
36%
23%
Justice Community Services
Health and social services Public Service Commission
Other Workers’ Compensation
Health and Safety Board
Education
$ 932 K $1M
2018–19 2019–20
Other funds provided to the public sector 14%
10%
7%
10% 5% 45%
Yukon Hospital Corporation Health and Social Services 33% 15%
14%
11%
Highways and Public Works Environment 16% 19%
Other Tourism and Culture
Justice $ 615 K $ 790 K
2018–19 2019–20
14Report on French-Language Services 2019–20
FLSD operations
Nearly 85% of positions at FLSD work FLSD spent over $880,900 for oper- • Over $374,000 for workplace
closely with departments in order to ations and maintenance in 2019–20. administration costs, a 33% increase
help them provide French-language Here is an overview of FLSD’s main compared to 2018–19 that accounts
services and communications. FLSD spending areas this year: for renovation costs and increased
has twenty-five full-time permanent rent resulting from the expansion of
• Over $386,200 for translation
positions, but vacancies reduced the FLSD’s office space. FLSD now has
contracts, which accounts for 90%
size of the workforce to approximately its own training center to meet the
of FLSD’s translation unit’s total
20 employees over the year. ever-growing demand for French
spending ($428,221).
language courses.
Function of positions Operations and maintenance
at FLSD
Translation Translation contracts Communications and training
documents for YG personnel
French language training and Internal administration
assessment French language training and
Translation operations assessment operations
Administration
Implementation of French-language
services and communications
4%
4%
4%
5%
26% 30%
44%
9% 30% 42%
4
4 9
8
25 $ 930 K $ 881 K
2019–20 2018–19 2019–20
15Report on French-Language Services 2019–20
Translation services Recruitment of
We have been meeting the growing between Community Services’ bilingual employees
demand for translation due in part to emergency branches and FLSD’s trans- In October 2019, FLSD supported the
the ongoing migration of web content lation unit. Public Service Commission in recruiting
to Yukon.ca. They continue to work together to candidates for designated bilingual
In July and August 2019, FLSD had develop solutions to increase our positions by exhibiting at a university
translators on stand-by on weekends to responsiveness in issuing public safety campus and two of the largest job fairs
report on wildfires. We have strength- notices and emergency communica- in Quebec.
ened notification processes tions in French. • National Job Fair, Montreal.
• Salon Formation Carrière,
Québec City.
• University of Sherbrooke.
Types of translated documents Translation requests 3410
2953
Web pages News releases
2052 2018 2058
Other Advertisement
Forms Publications
5%
5%
7%
11% 48% 2015–16 2016–17 2017–18 2018–19 2019–20
24%
Words translated
2015–16 1.7 M
2016–17 1.5 M
4594 2017–18 2.1 M
2018–19 2.4 M
Documents 2019–20 2.6 M
16Report on French-Language Services 2019–20
Designated New policy framework
bilingual positions We have reviewed our policy
We have 81 designated bilingual framework in order to help stream-
positions (DBPs) across government line the provision of French-language
providing a wide range of services in services across government and
French to the public. This is 49% more reflect YG’s one-government approach
DBPs than planned in the Canada- to French-language services and
Yukon Agreement on French-language communications. The new policy
services. A bilingual counsellor started framework should be approved and
working at the Mental Wellness and implemented in 2020–2021.
Substance Use office in January 2020.
Number of designated bilingual positions by department
As of March 31, 2020
Community Services 8
Education 4
Energy, Mines and Resources 2
Environment 4
Executive Council Office 1
Finance 1
Health and Social Services 14 81
Highways and Public Works 1
Justice 11
Public Service Commission 1
Tourism and Culture 4
Women’s Directorate 1
Yukon Housing Corporation 1
YWCHSB 4
FLSD 24
17Report on French-Language Services 2019–20
French language training
Enrollment is on the rise Revamped course offerings Reviewing our French language
FLSD broke its record for registrations We have been reviewing our offering assessment model
to French language classes in 2019–20. of French language classes. In addition We started reviewing the way we
Single-semester enrollment reached to updating course contents, we added conduct French language proficiency
an all-time high with 124 government new levels that were introduced in the assessments in order to better support
employees, including 21 from the fall of 2019. This improved course path departments in their staffing efforts.
Whitehorse General Hospital, regis- is more flexible and better supports the Our goal is to design an occupational
tering for French classes for the winter progress of learners from one session language skills assessment model in
2020 session. to the next. alignment with the duties and needs of
our designated bilingual positions.
YG Learn
FLSD has been collaborating with the French language
Public Service Commission to make proficiency assessments
French courses available on YG Learn, We conducted 27 proficiency assessments
the Government of Yukon’s online to evaluate the French language skills of
training catalogue. This will improve the French immersion teachers and candidates
registration process of French courses applying to designated bilingual positions
and offer the potential to develop in 2019–20.
blended learning programs.
FLSD delivers French language training
to Government employees and the public
in partnership with the Association
franco-yukonnaise.
Learners registered to French Registrations to French
training programs* training programs
Yukon government Public Yukon government Public
200 274 282
247
232
150
180 178 174 179
159 157
100
50
2015–16 2016–17 2017–18 2018–19 2019–20 2015–16 2016–17 2017–18 2018–19 2019–20
* A single learner can register for several courses in a year.
18French language training satisfaction rate 99% of learners would recommend our French courses to others.
Report on French-Language Services 2019–20
Promoting a vibrant Francophonie
Fostering a vibrant Yukon Francophonie
We continued supporting the vitality Quebec-Yukon Yukon Francophonie Day
of Yukon’s Francophone community Intergovernmental The Government of Yukon declared
by making financial contributions to a Cooperation Program May 15 as Yukon Francophonie
range of initiatives.
The governments of Yukon and Quebec Day in 2007 in recognition of the
jointly run the Intergovernmental local Francophone community. We
Cooperation Program (ICP), a funding supported the 2019 edition of Yukon
program for community projects. It Francophonie Day by way of an
aims to foster the vitality of Yukon’s agreement we renewed with the
Francophone community and promote Association franco-yukonnaise.
Francophonie across Canada by
strengthening ties between Yukon Professional development for
and Quebec. French-speaking Yukoners
In 2016, the governments of Quebec The Government of Yukon and the
and Yukon committed to investing Association franco-yukonnaise have
$25,000 each annually for 5 years into signed an agreement for three years
the ICP. In 2019-20, the Governments valued at $360,000 to support the
of Quebec and Yukon awarded funding delivery of French-language training
to six community projects for a total programs and professional develop-
of $55,000. ment opportunities tailored to the
needs of French-speaking Yukoners.
Projects funded in 2019–20 This is the first time the Government of
Yukon has renewed its commitment by
• Symposium providing tools for early
way of a multi-year agreement for this
childhood workers and parents
initiative.
($10,000 plus a $5,000 contribution
from the Yukon Department The agreement funded the creation and
Local projects with a big impact of Education) delivery of the following training:
The Quebec-Yukon Program prioritizes • Community forum on issues • Handling healthy conversations in
initiatives that show the most potential for related to aging in French in Yukon difficult situations.
generating tangible impacts for Yukon’s and development of a strategy
• English as a second language in
Francophone community. and action plan to address those
business settings.
issues ($10,000).
• Roles and responsibilities within a
• Series of intimate house concerts by Board of Directors.
emerging Francophone artists from
Quebec ($9,000). • Managing change.
• Creation and broadcast of radio and
online audio clips of articles from
L’Aurore boréale, Yukon’s French-
language newspaper ($9,000).
• 2019–20 Quebec cinema tour in
Yukon for the general public and
school students ($12,000).
20Report on French-Language Services 2019–20
Supporting the Canadian Francophonie
Ministerial Conference on the Canadian Francophonie
Each year, the federal, provincial, and to improve intergovernmental collab- Responsible for Canadian Relations
territorial ministers responsible for the oration in order to support French- and the Canadian Francophonie of the
Canadian Francophonie meet at the language communities across Canada Government of Quebec, Sonia LeBel.
Ministerial Conference on the Canadian all the while celebrating the richness
Francophonie (MCCF). and value of Indigenous languages.
The MCCF celebrated its 25th anni- After serving as Co-Chair with the
versary in 2019 at its meeting which Minister of Official Languages, the
took place in Iqaluit (Nunavut) on Honourable Mélanie Joly, for the
June 27 and 28. past two years, the Honourable John
Streicker, Minister responsible for the
The ministers in attendance discussed TT From left to right: Sonia LeBel (Quebec), David
French Language Services Directorate, Joanasie (Nunavut), Nadine Wilson (Saskatchewan),
important issues for Francophone and Mélanie Joly (Government of Canada), Caroline
transferred chairmanship to Minister
Acadian communities. They committed Cochrane (Northwest Territories), Robert Gauvin
WW Caption
(New Brunswick), John Streicker (Yukon).
Photo credit: Jamie Griffiths
Symposium on the 50th anniversary of the Official Working session on the
Languages Act modernization of the Official
On March 11, 2019, the government on the 50th anniversary of the Act. Languages Act
of Canada announced the launch of We attended the Symposium held in We also participated in a working
a review to modernize the Official Ottawa in May 2019. As the largest session with the federal government
Languages Act. From March to gathering of official languages stake- and other jurisdictions in October 2019
May 2019, a pan-Canadian public holders in the country, the symposium to identify issues, concerns and
consultation tour took place – in the was an opportunity to reflect on impacts of the modernization of the
form of round tables and think tanks issues pertaining to the modernization Official Languages Act on provinces
— and closed with a Symposium of the Act. and territories.
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