REPORT CORPORATE - Specsavers Spain
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Specsavers
La Villiaze
St Andrew’s
Guernsey
Channel Islands
GY6 8YP
Tel +44 (0)207 2020 241
specsavers.com
CORPORATE
RESPONSIBILITY
REPORT
2013 - 2014
Printed on recycled paper
Introduction I am delighted to introduce Specsavers’ third corporate responsibility report, which describes the progress that has been made over the past year in terms of supporting our local communities, trading ethically and protecting our environment. It also sets out our plans for the year ahead. Corporate responsibility continues to be an integral part of our values as the Specsavers Partnership, just as it has been for the past 30 years since Specsavers was founded with the vision of providing best value eyecare to everyone. I hope you find the report useful and interesting and welcome your feedback. Please email gg.cr@specsavers.com. Paul Fussey Chief Financial Officer Chair of the Specsavers Corporate Responsibility Steering Group
Contents
4
Supporting Our position
our local Our progress
communities Our plans
Trading
16
Our position
Our progress
ethically Our plans
22
Protecting Our position
our Our progress
environment Our plans
Supporting
our local
communities
Our position
At the Specsavers Partnership, we believe in In addition, we generate and collect
citizenship. We are passionate about giving back a number of other taxes such as employee
to and working with our local communities, and sales taxes. In 2013-14, the total amount
wherever we operate in the world, as a supporter contributed to tax authorities around the world
of local and national causes. We are also committed as a consequence of Specsavers’ commercial
to supporting eyecare and hearing care projects activities exceeded £430m.
in developing countries.
Our stores provide employment for more than
We believe that it is our corporate responsibility 26,000 local people, in whom our partners invest
to pay the amount of tax legally due in the country with regular training and development, enabling
in which that liability arises and to comply with the them to progress through Specsavers on their
applicable rules and regulations in each country in chosen career path. The same is true for the
which we operate. 4,000 people who are employed in our support
offices and manufacturing and distribution
We recognise that tax payments make a vital sites around the world.
contribution to sustaining social welfare and
the government funding of policies that help In the past 12 months, we have raised
people avoid economic and physical hardship. over £2 million across the world for
charities and good causes.
Last year, more than £60m of tax was paid
on profits generated by Specsavers businesses to
governments in countries in which we operate.
04 / 05
Supporting our local communities
Our progress
In 2013/14:
The United Kingdom and Republic of Ireland
• Our stores and support offices raised more than • We collected hundreds of unwanted hearing
£682,000 for various local charities and good aids for the hearing charity Sound Seekers,
causes, including the Movember appeal, the who are dedicated to helping deaf people,
Lincs and Notts Air Ambulance, the Hampshire particularly children, in the poorest communities
Air Ambulance and Specsavers Children’s Charity. of the developing world.
• We opened two more outreach vision centres • Dame Mary and Doug Perkins, the founders
in Zambia to add to the six already opened of Specsavers, donated £523,000 to various
through our long-standing partnership with national and international charities, including
Vision Aid Overseas (VAO). We worked with VAO building a new school in Haiti, supporting orphans 'We are committed to supporting
to help make the vision centres self-sufficient, of AIDS victims in Tanzania through the Tumaini
contributing £156,000 to this end. Our stores Fund, sponsoring the Homeless World Cup, eyecare and hearing care projects
also donated more than a million pairs of the Duke of Edinburgh’s Award scheme and
glasses for use in Zambia. Vision Care for Homeless People. in developing countries.'
• We raised £260,000 to train 25 puppies for • Almost 400 people in our support offices spent
Guide Dogs for the Blind in the UK, exceeding time on local community or charitable work,
our target pledge. under our ‘Giving back to our local communities’
policy. This included street collections for the
• In Ireland, we supported Irish Guide Dogs for the Framework charity in Nottingham, building
Blind as well as a wide range of local charities. and drainage work at UK Youth’s Avon Tyrrell
Outdoor Activity Centre in the New Forest,
• We sponsored road safety charity Brake and building a pigpen for the Stonebridge City Farm
handed out more than 50,000 high-visibility in Nottingham, gardening and redecorating at
vests to schoolchildren. Autism Hampshire in Southampton and beach
cleaning and clearing noxious weeds from the
• Through our annual Spectacle Wearer of the Year cliff paths in Guernsey.
competition, we supported anti-bullying charity
Kidscape, raising £35,000 to help give confidence
back to bullied children.
• We continued to support Hearing Dogs for
Deaf People, sponsoring their annual awards
and raising £20,000 to train new dogs.
Store staff in Kidderminster raise money for Sport Relief
06 / 07
Supporting our local communities
Our progress
The Netherlands
• The Stichting Specsavers Steunt raised the record • Once again, we supported Veteranendag In March 2013, we launched the first • Specsavers Grants, where staff can apply for
amount of €421,800 (£349,200) for 218 local charities (Veterans’ Day), which recognises the courage Community Programme for our support a grant of AUD 1,000 (£560) or NZD 1,000 (£520)
in the Netherlands, almost double what was raised of Dutch war veterans. White carnations, the offices in Melbourne, Australia and Auckland, for a cause for which they have personally raised
in previous years. Country director Julie Perkins national symbol of appreciation for veterans, New Zealand. This includes: the same amount.
handed donations to two charities, while 70 stores were handed out in stores and, on the day, we
followed her example by donating the money offered the veterans hearing tests and provided • Workplace Giving, where employees donate • Corporate Volunteering, where staff give time
during personal visits. our customers with discounted tickets to the to a nominated charity from their pre-tax salary to environmental conservation projects, prepare
marine museum. through the payroll system and Specsavers food for the homeless with FareShare and carry
• We launched ‘Win a famous ambassador for matches the donations up to a maximum of out building, painting and cleaning work with
a day’, with 60 charities entering the competition. Australia and New Zealand AUD 30,000 (£17,000) or NZD 30,000 (£16,000) the Lighthouse Foundation.
The four successful ones were each visited by a year. The charities supported are the Fred
a Dutch celebrity, who took part in activities such • Since launching our Australia and New Zealand Hollows Foundation, the RSPCA, the Red Cross,
as painting a clubhouse, playing football with community programme in September 2013, Cancer Council Australia and the Starlight
children and phoning local organisations to ask our stores have raised AUD 380,000 (£211,400) Children’s Foundation.
for financial support. for a range of local charities, including the
Fred Hollows Foundation, which aims to
• We organised volunteer days in October where prevent avoidable blindness.
store teams helped out at their local charity. Each
store appointed an ambassador as the first point
of contact for their local charities.
Netherlands country director Julie Perkins visits a bird
shelter in Naarden which has benefited from donations
08 / 09
Supporting our local communities
The Nordic countries
Across the Nordics, we gave an incredible amount
of support to develop eyecare in Tanzania.
• Danish stores collected 20,000 pairs of glasses • Swedish stores collected more than 6,000 pairs
for the Louis Nielsen project and arranged seven of glasses from customers and provided eye tests
week-long eye camps in Tanzania, providing eye and glasses to around 1,000 people at an eye
tests and glasses to 8,000 people. We also teamed camp in Dar es Salaam. The donors are able to tag
up with the international organisation SOS Children's their contact information to the glasses and can
Villages, providing eye tests and glasses for people find out more about the recipient, once a match
in two villages and raising DKK 10,000 (£1,100). has been found.
• Stores in Finland collected more than 7,000 pairs
of glasses for the Tanzania project. The Finnish
Spectacle Wearer of the Year joined us on a visit to
Arusha, to the SOS Children’s Village, accompanied
by a journalist from ET magazine and a video
reporter from daily newspaper Iltalehti. Stores in
Norway also donated glasses.
24
10 // 25
11
Denmark Sweden Hong Kong
• Louis Nielsen sponsored Søren Grotum, the • We began a new collaboration with SOS • Our Hong Kong office donated 10,000 frames to had been donated. They also donated food and
first blind man to do the Team Rynkeby charity Children’s Villages and collected more than two charities which help people in the developing a trolley to the Manna Food Bank in Staines and
bicycle race from Denmark to Paris for the Danish 6,000 pairs of glasses during a three-week world: the Crossroads Foundation and the to the Southampton City Mission’s Basics Bank,
Children’s Cancer Foundation. Our stores also fund-raising campaign. Eyeglass Vision Friendly Foundation. for people who are feeling the effects of poverty.
donated DKK 15,000 (£1,700) for Danish children They raised £1,200 for the Countess Mountbatten
with cancer. • Stores also sold SOS Children’s Villages House palliative care service to help furnish a
bracelets and raised over SEK 19,000 (£1,700) Manufacturing and distribution therapy room in its day centre. And they donated
• Stores in Aarhus raised DKK 10,000 (£1,100) to for a kindergarten in Mozambique. IT equipment for the UK-based charity,
buy food and presents for underprivileged families • Vision Labs in Kidderminster launched a Community IT Schools Africa.
to help them celebrate Christmas. • Almost SEK 72,000 (£6,500) was raised by Matters initiative for staff to contribute to the overall
Specsavershanden, a group of volunteers at our wellbeing of the neighbourhood. More than 55 • Aston Labs employees held monthly fund-raising
Finland office in Gothenburg, for youngsters in need. volunteer days have been donated to local schools, events to generate more than £12,000 for charities
supporting children with their reading and craft in the Birmingham area.
• Specsavers Optikko donated 1,000 pairs Spain skills, taking part in cookery classes, redecorating
of glasses to the Veterans of War. sports halls and canteens and clearing an overgrown • Staff at the Hi-Spec Lenses warehouse in
• All eight stores collected glasses for the Lions section of one school’s grounds to create an outdoor Kidderminster baked cakes to raise £120 for
Norway Club charity and raised over €4,000 (£3,300). learning environment. Macmillan Cancer Support.
• We provided eye tests and glasses to homeless • We donated glasses to the EMAÚS charity, • Staff at Airways Optical manufacturing lab in
people in Kristiansand and Lillestrøm. which improves conditions for the homeless. Southampton donated toys worth over £1,000
to radio station Wave 105’s Mission Christmas
• In collaboration with Trygg Trafikk (Safe Traffic), for disadvantaged children and helped out in
we gave high visibility vests to young children the warehouse to sort and box the toys that
in schools in Mo i Rana and Bodø.
• We provided free sight tests to people in Oslo
central railway station on World Sight Day.
'We support and encourage
as many staff as possible to be
involved in good causes.'
The team at the Szatmár Optikai manufacturing and glazing
site in Hungary deliver food to underprivileged families
12 / 13
Supporting our local communities
Our plans
In 2014/15 the Specsavers Partnership will:
In the United Kingdom and Republic of Ireland In Australia and New Zealand In the Nordic countries
• Support Guide Dogs for the Blind, Vision Aid • Celebrate the six month and one year milestones • Continue work in Sweden for SOS Children's
Overseas, Blind Veterans UK and Hearing Dogs of the Specsavers Community Programme and Villages, extending the glasses collection period.
for Deaf People. Stores will continue to support support even more local organisations.
local charities and initiatives in their area. • A team from Norway will visit Peru and Store ambassador Danny Simons from Roermond
• Launch a limited edition Fred Hollows frame, Tanzania to provide sight tests and glasses volunteers with a Dutch scout group
• Collect unwanted hearing aids on behalf with AUD 25 (£14) from each frame sold going to impoverished people.
of Sound Seekers to help with their work to the Fred Hollows Foundation.
in the developing world. In Spain
In the Netherlands
• Donate £1 from every Spectacle Wearer of the • We will continue to help charities across Spain,
Year entry to anti-bullying charity Kidscape. • Raise at least €350,000 (£290,000) for Stichting including the Red Cross and ONCE, the lottery
Specsavers Steunt in the Netherlands and do more charity for blind people and those who are
• Sponsor Road Safety Week in November. Our stores to inform our customers about what the donation visually impaired.
are expected to donate more than 75,000 high- they make really means in their community. We will
visibility vests to primary school children, to help continue our regular Stichting volunteer days and Manufacturing and distribution
make sure they are seen more clearly in the dark. donation visits.
• Continue with fund-raising and local community
• Support and encourage as many staff as possible • Support one local charity for each of our 118 stores support initiatives at all our manufacturing and
to become involved in good causes through our and one overall national charity - Nationaal Fonds distribution sites around the world.
‘Giving back to our local communities’ policy. Kinderhulp (National Help for Children Fund).
• Open the ninth and final clinic in Zambia, • Start a project with Nationaal Fonds Kinderhulp
ensuring eyecare is provided throughout the to donate clothing and glasses to hundreds of
country, and support these clinics to become children who are disadvantaged financially or
sustainable and self-supporting. who experience difficult home situations.
In Ireland • Inform and motivate our store ambassadors
and use our ‘Giving back to our local communities’
• Support the renovation of the eye clinic at Our policy to support and encourage staff involvement
Lady’s Children’s Hospital, Crumlin, through store in good causes.
fund-raising and with €1 from every Spectacle
Wearer of the Year entry. • Support Dutch veterans on Veterans’ Day.
Members of the finance shared service centre
paint a communal TV room for Nottingham
charity Framework which tackles the causes
and consequences of homelessness
14 / 15Trading
ethically
Our position
We work to ensure safe and All those in Europe already
healthy workplaces for the operate within globally recognised
people who make our products, regulatory environments. Wherever
where human and civil rights are possible we develop meaningful,
respected. We also require long-term relationships with our
our suppliers to take the suppliers, so that we can work
necessary steps to protect the together towards our vision of
environment. We are committed providing best value eyecare
to our global ethical trading and hearing care to everyone.
policy and ensure regular,
independent audits of all our
major suppliers outside Europe.
16 / 17Trading ethically Trading ethically
Our progress Our plans
In 2013/14: In 2014/15 the Specsavers Partnership will:
• Our global, external auditor company carried out • Five companies had a low score on social audit • Follow up previous audits and assist our supply • Raise awareness among our staff of our global
66 supplier audits, of which half were on social issues, such as inconsistent record keeping, and chain partners in improving the social and ethical trading policy and of our anti-bribery
and half on environmental issues. eight on environmental audit issues, such as the environmental impact of their businesses. and corruption policy, which set out their
storage of waste. A corrective action plan was responsibilities when dealing with suppliers.
• Of the 33 suppliers that have been visited, 25 agreed with each supplier and kept under regular • Undertake new audits of our major
are frame manufacturers, two are laboratories, review. All the suppliers committed to improve non-European suppliers.
five make optical instruments and the other one and work towards best practice.
makes furniture for our stores.
• In addition to the external audits, the Specsavers
• Sixteen of the external audits were supply chain team continued to visit regularly and
of new suppliers. monitor the performance and environment of all
our suppliers.
• All of the audited companies were found to
comply with the Specsavers supplier code of
practice (p21).
'Specsavers continually strives
to develop and promote high
standards of social and
environmental responsibility.'
18 / 19Trading ethically
The Specsavers supplier code of practice
Specsavers continually strives to develop and promote high standards of
social and environmental responsibility. Since 2008, Specsavers suppliers
and their subcontractors have been required to operate in accordance with
our code of practice:
Obey all applicable laws
Commit to act in accordance with all the relevant laws, regulations
and industry standards in the countries in which suppliers operate.
Treat people with dignity and respect
Adopt the following best practices that promote healthy and
safe workplaces, where human and civil rights are respected.
1 Employment is freely chosen
2 Freedom of association and the right to collective
bargaining are respected
3 Working conditions are safe and hygienic
4 Child labour is not used
5 Living wages are paid
6 Working hours are not excessive
7 No discrimination is practised
8 Regular employment is provided
9 No harsh or inhumane treatment is allowed
Protect the environment
Recognise global and environmental responsibilities and take all
commercially reasonable steps to safeguard the environment.
Specsavers suppliers must be prepared to work towards:
1 Complying with environmental legislation and regulations and
with standards such as ISO 14000
2 Committing to actions to restore and preserve the environment
3 Committing to reducing waste and pollutants, conserving resources
and recycling materials at every stage of the product life cycle
whenever possible
4 Developing and apply technologies for minimising pollutant emissions
5 Continually assessing the impact of their products on the environment
and the communities in which each lives and operates
18 / 19 20 / 21Protecting
our
environment
Our position
We are committed to taking we have to our customers and
steps to ensure we operate our our people and our obligations in
businesses in a sustainable way, the various countries in which we
understanding the impact that do business.
we have on our environment.
Every part of our business
As a successful and growing consumes energy and, in
business, this means making recognising the importance of
sure our operations are efficient the climate change debate, we
in the resources we consume, are making it our primary goal to
minimising waste wherever reduce the CO2 emissions relating
practical. This needs to be done to our energy use across our
in a way that is consistent with whole business.
our values, the responsibilities
22 / 23Protecting our environment
Our progress
In 2013/14:
• More than 650 stores in the UK and Ireland Our support offices have continued to work on • Work is underway to investigate the use of • Further reducing our carbon output through
signed up to using energy from renewable carbon reduction. We held low carbon workshops combined heat and power in our Guernsey better control of lighting, heating, ventilation
sources, mainly wind farm generation. which have led to the following initiatives: office. We estimate there will be a reduction and other building systems at our offices.
in emissions of 8.3 tCO2 per annum.
• We have entered into Climate Change Agreements • Data centre – we installed cold aisle containment
for some of our manufacturing sites in the UK. and estimate there will be a reduction in emissions • Energy-efficient lighting is currently being
of 54.5 tCO2 (tonnes of carbon dioxide) per year. trialled in our Guernsey offices. If successful,
• We carried out energy surveys at manufacturing we estimate there will be a reduction in
sites and stores. • Multifunction printing devices have been emissions of 29.2 tCO2 per annum.
trialled and will be rolled out across our offices
• Our energy consultants worked with our in Guernsey and the UK. This will see the number
store partners on opportunities to reduce of printers drop by more than 100 and we estimate
carbon output. there will be a reduction in emissions
of 32 tCO2 per year.
• Store guides have been produced to help focus
on where further energy savings can be made.
• We began a trial of energy-efficient
lighting for our stores.
'Our primary goal is to reduce the
The purchase of more video conferencing units in each of our
CO2 emissions relating to our energy offices is promoted as a good and viable alternative to travelling
use across our whole business.'
24 / 25Protecting our environment Protecting our environment
Our progress Sustainable manufacturing and distribution
Airways Optical in Southampton, which surfaces 50,000
In addition to this: lenses and coats 20,000 lenses a week, has had a focus
• A waste-to-water food digester has been • We have continued to review ways of shipping on the environment over the past few years.
purchased to remove all soft organic food going freight from our suppliers and in the last year this
into the waste stream. This will see the waste has increased to over 70% of shipments being
being turned into grey waste water. made by sea.
• Our newly formed green teams reviewed • The Danish support office in Aalborg set • Four years ago all waste went to landfill. Now all • The site has undergone a major lighting
recycling at our main offices in the UK and up a green group to work on environmental general waste is incinerated for energy generation, replacement programme, replacing old,
Guernsey and introduced new facilities in prime initiatives, such as recycling and energy saving. while 25% of waste materials are recycled. inefficient fluorescent tubes with modern
locations throughout the offices. We ran an Its first initiative was to establish a paper LED fittings. This has resulted in an 80-85%
awareness campaign and introduced desktop recycling system. • All wooden pallets, clean cardboard, plastic saving on lighting costs.
recyclers to support the recycling initiatives. containers, scrap metal and WEEE (waste from
• We carried out environmental audits electric and electronic equipment) are recycled. • Even the picnic tables used by staff outside the
of 33 of our major suppliers. building are made from recycled plastic bottles.
Lens Online
Our distribution centre for stock lenses
and contact lenses, based in Kidderminster,
installed a second compactor in 2013, enabling
all incoming cardboard waste to be recycled
(more than 60 tonnes a year). A small
compactor was also installed to recycle shrink-
wrap polythene – around five tonnes in 2013.
A state-of-the-art water-handling plant for production
means a trade effluent account is no longer required
26 / 27Protecting our environment
Our plans
In 2014/15 the Specsavers Partnership will:
UK to all our businesses globally.
• Appoint our first Environmental Manager to
give full-time focus to further developing our • Continue to investigate the most effective solution
environmental programme. for recycling water used in our in-store labs.
• Continue to increase the percentage • Further develop a waste reduction and
of energy used by our UK offices and recycling programme in our Guernsey and
manufacturing sites, which has been UK offices and roll this out to other major
sourced from renewable supplies. locations. Explore options for improving
waste management in our stores.
• Review our energy use at major locations
internationally, extend our reporting and • Continue to switch from air freight
explore options that will help us to reduce to sea freight wherever possible.
energy consumption.
• Carry out environmental
• Work with our partners in a number of our UK audits of our suppliers.
stores to explore and cost practical solutions for
reducing energy usage in store. These solutions • Identify other areas of environmental
can then be offered to other partners. impact for attention.
• Extend the use of technologies
successfully implemented in the
A waste-to-water food digester will reduce the annual
amount of waste going into Guernsey's landfillYou can also read
