Regulation of Power Sector in Singapore: Development and Current Practices

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Regulation of Power Sector in Singapore: Development and Current Practices
Regulation of Power Sector in Singapore:
  Development and Current Practices

                  Youngho Chang

                 School of Business
        Singapore University of Social Sciences

                   13 December 2017

                    The 11th Capacity Building for
           Officers of Electricity Regulatory Commissions

                           13 – 15 December 2017
                 Holiday Inn Orchard City Centre, Singapore
Regulation of Power Sector in Singapore: Development and Current Practices
World at Night from Satellite

                                2
Regulation of Power Sector in Singapore: Development and Current Practices
Agenda
• Descriptive statistics on electricity
• Why regulate the power sector
   – Natural monopoly and social losses
   – Social optimum in a natural monopoly market
   – Rate of return regulation
• Models for restructuring the electricity sector
• Regulation of the power sector in Singapore
   – Milestones, regulatory framework, industry structure and players
   – Market power, measures and tests
   – Vesting contracts
       • Game-theoretic approach based on the Cournot Model
       • Controlling market power and effectiveness

• Regulatory Sandbox
• Open Electricity Market
                                                                        3
Regulation of Power Sector in Singapore: Development and Current Practices
Electricity Consumption per Capita (kWh) in 2009
14000

12000

10000

 8000

 6000

 4000

 2000

    0

        Source: World Bank (2012)                      4
Regulation of Power Sector in Singapore: Development and Current Practices
Electricity Consumption per Capita
             by Region in 2009 (kWh)
                Region          Consumption
Arab World                        2,154.8
East Asia and Pacific             2,797.4
Euro Area                         6,588.7
European Union                    6,063.6
Latin America and Caribbean       1,901.2
Middle East and North Africa      2,445.2
North America                     13,167.1
OECD                              7.981.8
South Asia                         516.9
Sub Saharan Africa                 517.4
World                             2,806.9

Source: World Bank (2012)                     5
Regulation of Power Sector in Singapore: Development and Current Practices
World Population Without Electricity
                   (Millions of People)
             Rural     Urban
S.
America          38          7
North
Africa-
Middle
East             30         17
Sub-
Sahara
Africa         438        109
S. Asia        580        126
S.E. Asia      182          41
                                       Worldwide 1.3 billion continue to live without access to electricity.
Total        1,268        300          This is equivalent to 18% of the global population;
                                       22% of those living in developing countries (IEA, 2014)
 Source: World Energy Outlook 2006 (IEA)                                                                 6
Regulation of Power Sector in Singapore: Development and Current Practices
Why Does Economics Concern
             Power Supply?
• Motivations
  – Cost structure is rather unique
  – Continuity requirement in power supply
  – Efficiency
• Generation technologies and cost structures
  – Long-Run Marginal Cost (LRMC)
     • Fixed and variable costs
  – Short-Run Marginal Cost (SRMC)
     • Variable costs or avoidable costs

                                                7
Various Cost Structures of Firms

 TC = FC + VC(Q)                   8
Electricity Generation, Transmission and
   Distribution: A Schematic Diagram

                                           9
Inverse Demand and Cost Curves
  in a Decreasing Cost Industry

                                  10
Monopoly Production, Price and Profit
                    Objective: Maximize Profits

                    P = 75 – 4Q
                    TC = 19Q – 0.25Q2
                    ATC = 19 – 0.25Q
                    MC = 19 – 0.5Q
                    TR = P*Q = 75Q – 4Q2
                    MR = 75 – 8Q
                    Profit (πm) = (Pm – ACm)*Qm

                                                  11
Social Losses from Monopoly: Illustration

                                            12
Social Optimum in a Natural Monopoly Market

               Objective: Maximize Social Welfare

               Social Optimum: P(Q) – MC(Q) = 0

                                                    13
Government Policy for a Natural Monopoly
• Rate of Return Regulation
  – The utility is allowed to earn a normal rate of return on
    their capital stock or their rate base (RB)
  – The accounting equation
      n

     PQ
     i 1
            i    i    expenses  s( RB )

    where Pi  the price of the i - th service class
                 Qi  the quantity of the i - th service class
                 n  the number of service classes
                 s  the allowable of " fair" rate of return
                RB  the rate base of the regulated firm' s investment

                                                                         14
Merit Order by Marginal Running Cost

                                       15
Generating Costs

                   D'

      D

                        16
Structures of Electricity Market
• Under regulation
  – Vertically integrated, mostly government owned,
    natural monopoly
  – Instruments for regulation
     • Price and quantity
• Under deregulation
  – Separation of industry by ownership
  – Horizontally unbundled
     • Full competition in generation and wholesale/retail
     • Still monopoly in transmission and distribution (T&D)
• Motivations for unbundling?

                                                               17
In a Deregulated Electricity Market
• Market becomes competitive
   – Non-existence (or little abuse) of market power
   – Easy entry and exit of players
   – Efficiency of allocation and lower and/or stable prices
• Market functions properly
   – Informed decisions
   – Allocation of risk
   – Transactions at minimal cost and lower production costs
• Market leads close to marginal-cost pricing
   – Prices would be close to the marginal cost under workable
     competition and a reasonably well-functioning market
     environment
• What do we expect?
   – Right and Stable Prices
   – Competition and Reliability

                                                                 18
Models for the Electricity Sector

• Model 1
  – No competition, vertically integrated, publicly or privately owned
• Model 2
  – Model 1 but with competition in generation. A single buyer (a
    distribution company) may buy from a number of different
    producers
• Model 3
  – Model 2 but with common or contract carriage of high voltage
    transmission lines offered to all wholesale sellers and buyers
• Model 4
  – Model 3 but retail customers also choose their suppliers in full
    retail competition

                                                                       19
4 Electricity Restructuring Models – Model 1
• Hunt and Shuttleworth (1996) – 4 models
•     depend on competition at each stage
•     Model 1: no competition - vertical
  integration                 Local Distribution

•

                                                   20
Electricity Restructuring Models – Model 2

•   Model 2: competition generation
    (gencos)
•

                                             21
Electricity Restructuring Models – Model 3
• Model 3: distribution companies (distcos)
•          own the distribution wires
•          distcos and large buyers choose their
  supplier
•          competition in generation and wholesale
                open access
                wholesale market

                                                   22
4 Electricity Restructuring Models – Model 4

•       Model 4: all customers choose suppliers
•           full retail competition open access
•

                                              23
Model 4 is the Most Economically Efficient

• If there are
  – A well-established electricity retailing system
  – Mature market institutions
  – Constant vigilance against market power
  – Appropriate methods of dispatch

                                                      24
Electricity Prices and Taxes, $/kWh, 2011

              Chile    U.K.      New      Norway   Sweden   U.S
                                Zealand
              Price    Price     Price     Price    Price   Price
              (Tax)    (Tax)     (Tax)     (Tax)    (Tax)   (Tax)
Industrial     0.18     0.12      0.06     0.04     0.08     0.07
              (N/A)    (0.00)    (N/A)    (0.01)   (0.00)   (N/A)
Households     0.25     0.19      0.18     0.10     0.18     0.12
              (0.04)   (0.01)    (0.02)   (0.03)   (0.05)   (N/A)

   Observations:

                                                                  25
The Electricity Industry Milestones
1995     Corporatisation of PUB’s gas and electricity undertakings, Oct 1995

1998
         Singapore Electricity Pool commenced operation, Apr 1998
1999
2000
         Government decision on further deregulation, Mar 2000
2001     Energy Market Authority formed, Apr 2001

2002
2003     Commencement of National Electricity Market of Singapore, Jan 2003
         Commencement of Phase 1 Retail Market Liberalisation, Jun 2003
         Commencement of Phase 2 Retail Market Liberalisation, Dec 2003
2004
         Vesting Contract & Interruptible Load scheme introduced, Jan 2004

2008
         Completion of Temasek’s divestment of the 3 gencos, Dec 2008
2009
2010
2011
         Contestability to all consumers (being studied)
                                                                               26
  Source: EMA (2012)
The Electricity Industry Milestones (Cont’d)
• June 2011
   – Electric Vehicle (EV) test-bed for the testability of EV prototypes and
     technologies was launched
• October 2011
   – The Singapore Energy Statistics report was launched
• March 2012
   – An industry-led Power Manpower taskforce was formed
• May 2013
   – The LNG terminal received its first commercial cargo and started
     commercial operations
• October 2013
   – A micro-grid incorporating solar photovoltaic technology was launched
   – Demand response programme
• February 2014
   – The official opening of the LNG Terminal

                                                                               27
The Electricity Industry Milestones (Cont’d)

• April 2015
   – Electricity Futures Market
• October 2017
   – Launch of Regulatory Sandbox (for energy sector innovations)
• April 2018
   – Open Electricity Market in Jurong (Soft Launch)

                                                                    28
Schematic Diagram of Market Structure

                    Energy Market Company

                         Market Operator

                   Wholesale Electricity Market

                          Electricity Spot
                              Market              Retailers             Consumer
  Gencos*                                                               s
                             Spinning
                          Reserve Market

                                                              Market Support
                                                                 System

                         Bilateral Contracts
* Generation Companies
                                                                                   29
Source: EMA
Policies and Regulations

• Goals
  – To ensure a reliable supply of electricity to consumers
    at competitive prices
     • Reliability
     • Reasonable (or competitive) price
• Action
  – Forward-looking or proactive regulation
     • New policies reflecting the latest environment of the industry
     • Regular and timely update or change of regulation
     • Example: vesting contracts

                                                                    30
Policies and Regulations: Scope
• Electricity Legislation and Regulations
• Codes of Practice
    – Enforcement Actions
•   Market Rules
•   Performance Standards
•   Exemption Orders
•   Agreements
•   Electricity Licences
•   Electricity Licensed Workers/Installation Licences
•   Policy Papers
•   Vesting Contracts
                                                         31
Electricity Legislation and Regulations

• The Energy Market Authority of Singapore Act (Chapter
  92B)
• The Electricity Act (Chapter 89A)

                                                          32
Regulatory Framework
                                   EMA Act                                Electricity Act

                                                           EMA
   Key Features
   •Authorized activities
   •Separation of contestable and non-
   contestable sectors
   •Powers to request for information                    Licences
   •Preparation for emergencies and
   security arrangements
   •Licence fees
   •Powers to audit
                                                         Licensees

                  Electricity Market                        Codes of Practice               Performance
                        Rules                               • Transmission Code              standards
                                                            • Metering Code
                                                            • Market Support
                                                              Services Code
                                                            • Regulated Supply
                                       MSCP                   Services Code
         RCP
                              (Market Surveillance and      • Code of Conduct for
 (Rules Change Panel)
                                Compliance Panel)
                                                              Retail Electricity
                                                              Licences
                                                                                                          33
Source: EMA (2012)
Electricity Industry Structure

      Non-Contestable Sector   Contestable Sector
                                                    34
Source: EMA (2012)
Codes of Practice

• Five Codes of Practices
   –   Market Support Services Code
   –   Metering Code
   –   Code of Conduct for Retail Electricity Licensees
   –   Transmission Code
   –   Regulated Supply Service Code
• Two enforcement actions
   – Red Dot Power Pte Ltd’s contravention
   – PacificLight Energy Pte Ltd’s contravention

                                                          35
Market Rules

• Energy Market Company (EMC), the market operator or
  company, administers the Market Rules
• The Rules Change Panel (RCP) reviews all proposed
  modifications to the Market Rules

                                                    36
Performance Standards: SP PowerAssets Ltd.,
                              the Transmission Licensee
     Service                                 Service Indicator                              Service        Performance
    Dimension                                                                              Standard         Target (%)
Availability of       Minimum advance notice for planned interruption of electricity         7 c.d             95
Supply                supply
Reliability of        Number of power failure incidents*caused by failure of,                  0              100
Supply                damage to, or operation of Licensee’s equipment or cables
Restoration of        Time taken to restore electricity supply for each power failure       3 hours           100
Supply                due to failure of, damage to, or operation of Licensee’s              2 hours           90
                      equipment or cables rated at 22kV or above
Quality of Supply     Time taken to rectify voltage complaint or limit violation             2 c.d.            95

                      Time taken to correct a voltage complaint that requires              6 months            99
                      network reinforcement
                      Number of voltage dip incidents*due to failure of, damage to,            0              100
                      or operation of Licensee’s equipment or cables
Providing Supply      Time taken to implement electrification scheme requiring new         10 weeks            90
                      substation after take-over of substation (up to 22kV)
                      Time taken to implement service connection requiring cable           6 weeks             90
                      installation work, after premises to be supplied with electricity
                      is ready to receive cable
Customer Contact      Time taken to reply to a written complaint                             7 w.d.            95
Metering Services     Time taken to attend to meter problem at site upon notification        8 c.d.            95

Notes: * only incidents where the Licensee is determined by the Authority to be at fault will be counted
       c.d. is calendar days; w.d. is working days                                                                  37
Performance Standards: SP Services Ltd.
                           the Marker Support Services Licensee
 Service                                   Service Indicator                                   Service    Performance
Dimension                                                                                     Standard     Target (%)
Providing     Time taken to process application for electricity supply and reply to            14 c.d.        85
Supply        applicant
              Lead time taken to inspect large electrical installation (supply capacity        7 w.d.         90
              greater than 45kVA) and turn-on electricity supply upon request
              Lead time taken to test small electrical installation (supply capacity less      10 c.d.        90
              than or equal to 450kVA) and turn-on electricity supply upon request
              Time taken to inspect pre-tested electrical installation and turn-on             3 w.d.         90
              electricity supply upon request after opening of account
              Waiting time at site for appointment to turn on or cut-off electricity supply   1.5 hours       90
Customer      Time taken to reply to a written enquiry or complaint                            7 w.d.         95
Contact
              Queuing time at customer service counter (enquires and opening/closing            20            90
              of accounts)                                                                    minutes
              Time taken by customer service officer to pick up telephone call                   30           90
                                                                                              seconds
Metering      Time taken to attend to meter disputes at site notification                      8 w.d.         95
Service
              Time taken to attend (make appointment, reply) to meter reading issues           5 w.d.         95
              upon notification
              Time interval between successive reading of billing meter(s)                    2 monthly       95

 Notes: c.d. is calendar days; w.d. is working days
                                                                                                                   38
Exemption Orders

• The EMA may exempt any person or class of persons
  from complying with the licensing requirement

                                                      39
Agreements
• Agreements among various entities participating in the
  Singapore electricity market
   – Market Support Services Licensee (MSSL)-Market Participant
     Agreement (a generation licensee/a contestable consumer)
   – Power System Operator (PSO)-Market Participant Agreement
      • PSO and each market participant under Market Rules
   – Market Support Services Agreement (Retailer)
      • MSSL (provider) and retailers (procurers)
   – Market Support Services Agreement
      • MSSL (provider) and demand response participants (procurers)
   – Retailer Use of System Agreement
      • The Transmission Licensee and an electricity retailer
   – Generation Facility Operation Agreement
      • Power System Operator (PSO) and a generation licensee
                                                                       40
Financial Flow between Market Players

Source: EMC (2012)                      41
Electricity Licences
•   Generation Companies
     – One or more generating units of 10 MW or above each
•   Retailers
     – Retail electricity to contestable consumers
•   Wholesalers
     – One or more generating units of 1 MW or more each but less than 10 MW
•   Market Support Services Licensee
     – SP Services: Metering, managing metered data and facilitating access to a
       wholesale electricity market, and supplying electricity to non-contestable
       consumers
•   Transmission Licensee/Transmission Agent Licensee
     – SP PowerAssets Ltd: Managing the electricity transmission system
     – SP PowerGrid Ltd: transmitting electricity
•   Market Company
     – Energy Market Company (EMC): Operating and administering Singapore’s
       wholesale electricity market (NEMS)

                                                                                    42
Industry Structure and Players

Source: EMC (2012)                        43
Schematic Diagram of NEMS
    with Financial Flows

                            44
Electricity Licensed Workers/Installation Licences

• Electrical Worker Licence
   – Electrician’s Licence
   – Electrical Technician’s Licence
   – Electrical Engineer’s Licence
• Electrical Installation Licence
   – An electrical installation of approved load exceeding 45 kVA for
     non-domestic purposes
• Cable Detection Worker Licence
   – Cable detection work prior to the commencement of any earth
     works

                                                                        45
Electricity Tariff
•     Tariff revised quarterly to reflect cost of electricity
•     Forward fuel prices for 2.5 month period to set tariff
•     Regulated tariff only for Non-contestable Consumers
      (households and small businesses, using less than
      10MWh monthly)

    Forward fuel price from Jan
                                SPS calculates and    Electricity tariff set
     to mid-Mar 2012 used in
                                 announces tariff        for 2Q 2012
        computation of tariff

       Jan          Feb           Mar           Apr        May                 Jun

    Source: EMA (2012)
                                                                                     46
Electricity Tariff Breakdown

                 Energy Costs               Generation Companies
                 23.03 ¢/kWh

                Network Costs
                 4.78 ¢/kWh
                                              SP PowerAssets
                                                SP Services
                   MSS Fee
                  0.22 ¢/kWh

              Market Admin & PSO           Power System Operator
                      Fee                     & Energy Market
                  0.05 ¢/kWh                     Company

                Tariff for Jul to Sep 2012: 28.08 ¢/kWh

Source: EMA (2012)                                                 47
Targeted Assistance for Households
  •    GST Voucher - U-Save: a rebate to help lower- and
       middle-income households with their utilities bills.
  •    Eligible households will receive their U-Save rebates
       once every 6 months, in January and July
  •    Lump sum rebate encourages people to save electricity

Source: EMA (2012)                                             48
Policy Papers
• Nine policy papers
   –   Handbook for Photovoltaic (PV) Systems (2011)
   –   Developments in the Singapore Electricity Transmission Network (2011)
   –   Policy on Self-Supply of Electricity (2008)
   –   Net Treatment of Embedded Generators (2006)
   –   Exemption of Embedded Generating Units in Operation Prior to 1 Jan
       2003 from the Licensing Requirement (2006)
   –   Guidelines on Evaluation of Merger and Acquisition Proposals in the
       Electricity Industry (2004)
   –   Briefings on the Procedure for Application for Electricity Supply in the
       New Electricity Market Framework (2002)
   –   Application for Exemption form Compliance with Code of Practice
       (2002)
   –   Policy on Direct supply of Electricity by Generating Sets to On-site
       Loads (2002)

                                                                             49
Singapore Load Curve

Daily peak production
tends to occur during
the day,

Shoulder production
early in the morning and
later in the evening,

Off-peak during the night

Source: Energy Market Authority (EMA) Singapore
                                                  50
Determination of Market Clearing Price

  Price
  ($/MWh)                         Total demand

      100
                     The market clears
                     at this point
       80

       60      Clearing price = $50/MWh

       40

       20

        0
                                                                                    Quantity
                 Offers below the clearing   Marginal   Offers above the clearing   (MW)
      - 20       price are accepted            unit     price are not accepted

                                                                above

                 Company A              Company B             Company C

Source: EMA (2012)
Physical and Economic Withholding

Source: EMC (2012)
                                     52
Market Power and Measures

                            53
Lerner Index

• The relative mark-up over marginal cost
  – The difference between price and marginal cost as a
    fraction of the price
  – A ratio of price less marginal cost of supply to price
  – Price-cost margin
     • Zero (0): no market power
     • One (1): infinite market power
• It measures a firm’s ability to maintain prices
  above competitive level at its profit-maximizing
  level of output

                                                             54
Test Results of Market Power: An Example

Measures                        Values and Remarks
CS4                                      96%
CS8                                  Close to 100%
HHI                                     0.2662
SMA                            Negative for all gencos
RSI                          Larger than 1 for all gencos
Lerner Index                        0.188 – 0.250

Source: Compiled from Chang (2007) Energy Policy, 35: 403 – 412

                                                                  55
Three Game-theoretic Models
• Cournot model
  – Each firm chooses quantity to maximize profits given
    the other firms output
     • Duopoly
• Stackelberg model
  – One firm is a leader in the market setting the quantity
    knowing how the other firm will react
• Bertrand model
  – The two firms set price instead of quantity
  – The Bertrand solution is the same as the competitive
    solution

                                                           56
Perfect Competition Solution

                               57
Cournot Game without Contracts

                                 58
Cournot Game with Contracts

                              59
Vesting Contracts

• A contractual agreement between generation
  companies and SP Services Ltd (MSSL)
  – To sell a specifies amount of electricity (the vesting
    contract level) at a specified price (the vesting
    contract price)
  – The vesting price is set by taking account both the
    long-run marginal cost of the most efficient generation
    technology that account for at least 25% of the total
    electricity demand in Singapore
  – The EMA reviews the vesting parameters every two
    years or when necessary

                                                         60
Definition of Net Generation Capacity

• Net Capacity = N x [G-C-R-(A+S+F+O) x G]
  –   N: Number of Units
  –   G: Gross Unit Capacity
  –   C: Cogeneration Use
  –   A: Auxiliary Usage Rate
  –   R: Reserve
  –   S: Scheduled Outage
  –   F: Forced Outage
  –   O:Other De-Rating
                                             61
Market Power in NEMS
• Various price levels in 2004 and 2005
  – The Generation Weighted Average (GWA)
    Pool Price
     • The price observed in the wholesale market,
       presumed a perfectly competitive solution
  – Average Market SRMC
     • The average price of all generators offered at their
       SRMC, presumed a perfectly competitive market
  – VC Strike Price
     • LRMC of the next efficient new generator

                                                          62
Evidence of Market Power 1
• Vesting Contract (VC) strike price (LRMC) is
  close to the Generation Weighted Average
  (GWA) pool price

       Price ($/MWh)     2004           2005

  VC Strike Price        96.95         110.94

  GWA Pool Price         81.48         108.72

  Average Market SRMC     N/A           85.07

                                                 63
Evidence of Market Power 2
• The 2004 prices were lower compared to the VC
  Strike price (quarterly basis);
• The 2005 prices were much closer to the VC
  Strike price
Price                       2004                              2005
($/MWh)
             1       2             3     4       1        2          3      4

VC Strike   94.24   96.25     95.73    101.56   101.2   96.35    117.38   128.39
Price                                             9
GWA         68.86   82.78     82.06    92.11    85.84   107.90   116.22   124.42
Market
Price

                                                                                   64
Evidence of Market Power 3

• Average Market SRMC is far lower than actual
  market price in 2005

Price ($/MWh)                  Load Block              GWA

                      Peak      Shoulder    Off-Peak

Average Market        84.37      84.68       86.43     85.07
SRMC
Actual Market Price   111.46     110.73     103.99     108.72

                                                                65
Vesting Contract Level (%):
     Suggested, Scheduled and Actual
            2004   2005 2006    2007     2008   2009   2010   2011   2012
Suggested                         54      55                  62     46

Scheduled    65     50    50      50      50     40    40     40     40

Actual       65     65    65    65*/55    55     55    55     60     55

Suggested: PA Consulting or EMA Consultant
Scheduled: establish prior to 2004
Actual: EMA’s decision by every two-year review
*: For the first two quarters of 2007 (Jan – Jun 07)

                                                                      66
Vesting Contract Level (updates)

  Period           Vesting Contract Level (%)
  2013 1H                     55
  2013 2H                     50
   2014                       40
  2015 1H                     30
  2015 2H                     25
   2016                       20

                                                67
Market Share (%) and CS4: Updates

                                    68
CS4: 2005 - 2013

                   69
HHI: Updates

               70
Total Capacity and SMA: Updates

                                  71
RSI: Updates

               72
Monthly USEP 2004 – 2012
              Monthly USEP from 2004-2012

      300

      250

      200

      150
SGD

      100

      50

       0

                                            73
USEP in 2008
             USEP
           (S$/MWh)
1200

1000

800

600

400

200

  0

-200

                      74
USEP in 2009

                                       Half hour USEP in 2009

5000

4000

3000

2000

1000

   0
  01.Jän.09   01.Feb.09   01.Mär.09   01.Apr.09   01.Mai.09   01.Jun.09   01.Jul.09   01.Aug.09   01.Sep.09   01.Okt.09   01.Nov.09   01.Dez.09

-1000

                                                                                                                                                  75
Lerner Index with LRMC

                         76
Lerner Index with SRMC

                         77
Regulatory Sandbox Framework

• To provide a ‘safe space’ in which interested parties can
  experiment with innovative solutions without being
  subjected to the prevailing regulatory requirements
• Safeguards will be introduced during the experiment to
  minimize risks to consumers and industry
   – The duration of the trial or the maximum number of consumers

                                                                    78
Regulatory Sandbox Regulation: Illustration

                                              79
Soft Launch of Open Electricity Market
• A pilot program
• It starts April 2018
• A total of 108,000 household and 9,500 business
  accounts in Jurong will have the option of buying
  electricity from a retailer of their choice or SP Group (the
  current MSSL)
   – Currently businesses with an average monthly electricity
     consumption of at least 2,000 kWh have the option of buying
     electricity from a retailer of their choice or SP Group
• The Energy Market Authority (EMA), the regulator, will
  extend the option to the rest of consumers in Singapore
  (about 1.3 million accounts) in the second half of 2018
                                                                   80
Map of Soft Launch in Jurong

                               81
Thank you for your attention!

    If you have any question or comment,
             please contact me at
            yhcahgn@suss.edu.sg

                                           82
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