Recruitment Pack DIRECTOR OF RESOURCES - Tai Calon ...
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DIRECTOR OF RESOURCES Recruitment Pack
2
Welcome…
Thank you for your interest in Tai Calon.
It’s a great time to be joining us. We
have lots of ambitious plans, that will
encourage us to have fun along the way. HOWARD
Chief Executive
This recruitment pack will hopefully give you a clear sense of why we exist, what we are going
to achieve over the next five years, and how we are going to do it. For me it is the scale of
our ambition and how we are going to do it that will make it fun, but the result, our shared
achievement for our customers is what inspires us to do it. I hope it inspires you to apply.
Tai Calon is going through a period of transition. We have a draft Corporate Plan that takes
us to 2025, and it builds on what we have achieved in the previous 10 years since we were
formed. Now I could go on about those past achievements and don’t get me wrong, they are
important, but the time period that matters is now and looking forward. What the Board has
set is the aim that we must have the highest level of customer satisfaction and that will require
the combined efforts of everyone who works and supports Tai Calon. And how are we going
to do that? It is about our culture, it is about our colleagues, it is about our financial resources
and value for money, it is about the systems and IT that support us and it is about future
colleagues such as our next Director of Resources.
We are looking for an energetic and driven person to lead our Resources team. You will
be someone who can inspire, engage and mentor teams that are working hard to bring
developments that span our whole organisation.
The Resources directorate has big ambitions, and the teams within all have big plans that are
closely linked to the delivery of our Corporate Plan. These include areas of Culture Change,
IT Improvements, Customer Service and Value for Money. We need someone who will
confidently embrace future finance challenges; demonstrate problem solving and innovative
thinking to deliver decarbonisation of the Tai Calon homes by 2030; enable teams that are
supporting all of us working at Tai Calon to develop our culture of empowerment, teamwork
and trust.
3 Regardless of your professional background, you’ll understand the importance of affordable housing. Our development programme is getting under way and this presents us with exciting future opportunities. You’ll embrace the principles of the Foundational Economy and the opportunity for key anchor organisations such as Tai Calon to support the development of the local economy. As an engaging and team focused leader, you will be able to develop an open and trusting relationship with our funders, regulator and other partners. You will understand the need to achieve a fair balance between the affordability of rent, with the needs of business viability. Here at Tai Calon we can promise you a great and flexible place to work where your efforts will be appreciated and valued. We look forward to receiving your application. Howard – Chief Executive
4 Choose Tai Calon Now is an excellent time to be joining Tai Calon. We have recently appointed a new Chair and several new Board members who, together with the remaining experienced Board members, are bringing excellent strategic leadership, new levels of ambition, broadening our focus and inspiring confidence in our staff for a bright future. Tai Calon was established on 26th July 2010, following the transfer of homes from Blaenau Gwent County Borough Council. We are a not- for-profit, community mutual organisation and Blaenau Gwent’s largest social housing provider, with over 6,000 homes comprising 5,685 general needs homes, 215 sheltered homes and 337 leaseholders across the County Borough. We are a major employer in the local area, with over 260 well trained and committed staff who all contribute to our annual turnover of over £25 million. To date we have invested over £120 million in our homes to ensure they reached and are maintained to the Welsh Housing Quality Standard. For the first time in October 2019, we were assessed against the Government’s “Customer Service Excellence” award, and we successfully gained the accreditation. In addition, we entered the “Best Companies” for the first time and achieved a place in the Sunday Times Top 100 Companies to work for.
5
Our Vision & Mission
Our vision (why we exist), mission (what we will achieve) and
values (how we will achieve it) reflect our promise to support
tenants, their families and neighbourhoods.
Our commitment is to keep tenants at the heart of everything
we do.
We have recently reviewed our vision, strategic aims and values:
VISION MISSION
“Tai Calon e x is t s to i n s p ire By 2025, over 90% of Tai Calon tenants
will be satisfied, or very satisfied, with the
its people s o t h at t h ey go overall service that they receive. That overall
b eyond affo rd ab le h o us in g satisfaction in 2025 will also reflect tenants’
a nd are dri ve n to cre at e opinions on:
v ibrant commun it i e s acro s s
• The quality of their home; including the
Blaenau Gwe n t .” planned and significant improvement in
its environmental efficiency, such that the
average energy efficiency measure for all
Tai Calon homes is 85 (as measured by the
Standard Assessment Procedure (SAP)
• The perception of their neighbourhood,
which is informed by some of the 200 new
homes to be re-developed by Tai Calon
across the county
6 6
About Blaenau Gwent
Blaenau Gwent offers some of the most KEY INFORMATION ABOUT BLAENAU GWENT
affordable homes in Britain. We’re very • Situated in South East Wales, approximately 30
proud of the strong sense of community miles from Cardiff and 20 miles to Newport.
across our three South Wales valleys and the Bristol is 56 miles away and it is 95 miles to
rich social history of the area, for example Birmingham
the inspiration and birthplace of the • 15 miles long from north to south; 8 miles
National Health Service in Tredegar. wide from east to west
• Made up of three valleys with transport links
Recent multimillion pound investment into mainly running up and down the valleys
road and rail links has made commuting to
Blaenau Gwent easier than ever. WHY WE NEED GREAT PEOPLE SERVING THE
COMMUNITIES OF BLAENAU GWENT
There’s no shortage of things to do, with the
Brecon Beacons National Park just a stone’s • An ageing population of around 70,000 living
in 32,000 households. Key settlements are
throw away; its picturesque landscape and Ebbw Vale, Abertillery, Tredegar and Brynmawr
hikes are some of the finest in Britain. The
• A changing economic focus towards
National Park offers a range of activities manufacturing and service sectors but an
from cycling and water sports to abseiling overall loss of jobs in the last 20 years
and rock climbing. Cardiff is a short distance
• Following the decline of the coal and steel
away as is Swansea’s Gower Peninsula.
industries
Wales is a great place to work and has a • The highest rate of unemployment and lowest
culture, lifestyle and skilled workforce to economic activity in Wales
rival anywhere in the Britain – making it • 21% of wards in the top 10% most deprived in
attractive for those looking to relocate. Wales
• Lowest life expectancy in Wales for both men
and women with higher than average levels of
obesity and smoking
• The percentage of working age adults without
qualifications has fallen since 2001 but
remains 6 percentage points above the Welsh8
Board Members
Our Board sets the strategic direction of the business.
Our Board is made up of six Independent Members, two members nominated by Blaenau Gwent County Borough
Council, three Tenant Board Members (one current vacancy) and two Co-opted Members.
Independent Board Members
Prof. Sir Adrian Webb - Chair
Born in Newport, Adrian has had an academic career spanning 25 years and has held numerous ad-
visory positions in local and central government. Currently he is Chair of the Big Lottery Fund Wales
Committee and a NED on the UK Board; a Non-Executive Director of the Wales Government Board;
and Chair of the Public Policy Institute, Wales. He is a Visiting Professor at Cardiff Business School.
Adrian has an affinity with the communities of Blaenau Gwent, having spent part of his early life in
the area.
Katherine Howells - Vice Chair
Katherine worked in the social housing sector for 15 years in strategic and operational positions. Her
experience includes housing management, tenant participation, equality and diversity and tenant
satisfaction. Katherine has been Vice Chair since 2017 and a member since 2013.
Kelly Reynolds
Kelly has over 20 years senior management strategic and executive experience in regeneration,
housing and Welfare to Work, within the voluntary, private & public sectors working in the most
deprived communities within Wales. Kelly joined the Board in 2016.
Neil Harries
Neil is a chartered accountant and director at South Wales firm, Harries Watkins and Jones. He gives
business, accounting and tax advice to SMEs and in addition undertakes company audits. He is pas-
sionate about social housing and is the former Board Chair of Valleys to Coast in Bridgend. He was
co-opted to the Board in July 2018 and has now been appointed a full Member.
Mike Santon
Mike has recently retired as Director of Development at Sanctuary Housing, where he was responsible
for delivering new homes across England. He has 24 years experience in residential development and
asset management and maintenance.
Ian Hughes
Ian was previously a Housing Association Group Chief Executive for over 20 years. He has extensive
knowledge and experience of community services and social housing. He qualified as a Chartered
Surveyor before holding a number of senior executive positions in the public sector and housing as-
sociations.9
Tenant Board Members
Gemma Badham
Gemma has been a resident of Tynewydd her entire life, she has been a tenant of both Blaenau Gwent
County Borough Council and Tai Calon and is keen and motivated to play an active part as a Tai Calon
board member, and aims to strive for a better community and access to better facilities for all.
Andrea Teague
Andrea is a known and trusted resident of Newtown, Ebbw Vale and has been on the Tenants and
Residents Association for four years. This work has impacted significantly on her local community
and the area, and gives her an insight into the wants and needs of her community.
Council Board Members
Malcolm Day
Malcolm is a Blaenau Gwent County Borough councillor who has previously worked for British
Telecom. Malcolm joined the board in 2017 following his nomination by the local authority.
Gareth Davies
Gareth joined the Board from April 2020 and represents Blaenau Gwent County Borough Council.
He is Councillor for the Rassau ward. Having recently retired from working in the charitable sector,
Gareth brings wide knowledge of support services to the people of Blaenau Gwent.
Co-opted Members
Ross Maude
Ross has a strong background in strategic leadership and has delivered organisational transformation
utilising current technologies in a number of industries. Ross is pleased to be on the board, as hous-
ing associations are at the forefront of public service delivery in the UK, providing, as they do, safe,
clean and supportive accommodation. He joined the board in July 2018.
Chris Jofeh
Chris has recently retired after 45 years with Arup, a global firm. He was a Director at Arup for twenty
years and for the past ten years he was Arup’s global buildings retrofit leader. He has been a Board
Member of Charter Homes and the Gwent Young People’s Theatre. He is currently the Chair of the
Welsh Government Advisory Group on the decarbonisation of existing housing.10
Our Executive Team
Howard Toplis
Chief Executive
Prior to Tai Calon, Howard has been Chief Executive for a couple
of housing associations in England. He is delighted to now be
working in Wales. Howard believes that access to good quality
affordable housing is essential for the success of healthy and
resilient communities. He passionately believes in putting tenants
and residents at the very heart of everything we do.
Martyn Price
Interim Director of Resources
Martyn is an experienced accountant having worked in
both the public and private sectors for over 30 years. His
experience includes the development and implementation of
financial strategies, housing association funding and financial
management, while ensuring the delivery of a customer focused
service which delivers value for money.
Andrew Myatt
Director of Communities and Housing
Andrew has worked for Tai Calon for nine years and has
responsibility for front line services to tenants. He has worked in
the social housing sector for 27 years in a range of senior roles
for both Local Authorities and Housing Associations and he is a
Member of the Institute of Housing.
Ian Atkinson
Director of Assets and Property
Ian is a Chartered Building Surveyor with 30 years’ experience in
surveying, construction and maintenance. His experience spans
the housing, retail/commercial, private practice and health
sectors.11
S tru c tur e
& Func ti o n s
IT Management
Organisational
Development Internal
CommunicationsManagement
Financial Accounts & Payroll
Management
Procurement
Business Intelligence Human
Business & Performance Resources
Transformation
Premises
External RESOURCES Management
Communications
Decarbonisation
Customer Services EXECUTIVE Property Surveying
CO HO
& Engagement
ER &
TY
MM US
&
OP S
PR SSET
Health & Safety
UN ING
Employment Skills
A
ITI
ES
Contract &
Asset Management
Neighbourhoods
New Developments
Supported Housing
Void,Tenanted Property
Income and Rent Maintenance & Repairs
Regeneration Gas & Electrical
& Environment Compliance12 Job Description Job Title: Director of Resources Salary: Circa £85,000 Location: Flexible but based at Solis One Reports to: Chief Executive Job Purpose • To deliver the effective management of the organisation’s finances. • To ensure that there are appropriate strategies are in place to create the most appropriate culture and behaviours are in place to deliver the Corporate Plan. • To deliver the IT and Data Strategy, with systems improvements that support the customer focused Mission . • To act as Company Secretary, with statutory and regulatory requirements. • To hold executive responsibility for the day to day operations for: finance and procurement; human resources and organisational development; IT and business intelligence; compliance and internal control. • Member of the Executive and Leadership teams. Core Responsibilities & Accountabilities • To develop and consult on business planning, budgets and financial viability across the organisation. • Executive lead for the HR/OD function. • Executive lead for Organisational Development ensuring ongoing and effective staff engagement and internal communication by the Leadership Team. • Executive lead for ICT, ensuring that the ICT and Digital strategies are key enablers driving business transformation. • To provide effective treasury management. • Manage relationships with debt funders. • To develop and monitor performance and compliance against a Procurement Framework. • Implement a strong internal control framework to ensure that all business is conducted in accordance with relevant legal and regulatory requirements. • Manage the relationships with internal and external auditors. • Develop, maintain and monitor a Risk Management Strategy ensuring a risk management culture is in place which is consistent with the Board’s appetite for risk. • Develop and maintain the organisation’s approach to stress testing. • To support the development and maintenance of an effective approach to business intelligence. • Act as Company Secretary, ensuring compliance and reporting obligations are met.
13 Management Responsibilities Performance • The development, delivery, monitoring and review of strategic and operational action plans for the Resources Directorate to meet agreed corporate objectives and Key Performance Indicators. • Effective Directorate service management to internal and external customers. People and Management • Demonstrate the highest personal standards of integrity and conduct. • Develop and lead a highly competent, motivated and professional directorate which can deliver a range of high quality cost effective services, through the performance management framework, coaching and motivation. • Ensure that all relevant processes and procedures, including monitoring systems, are in place and that all members of the team are fully trained in their roles. • Responsible for: Head of Finance, Head of Procurement and Internal Control, Head of Human Resources/Organisational Development, Head of IT, Business Intelligence Manager. Financial Management • Ensure that all business within the Directorate is conducted in accordance with relevant legal and regulatory requirements, Tai Calon’s standing orders, scheme of delegation and financial regulations. • Ensure all compliance risks and issues that arise within the Directorate are addressed in the appropriate manner. • Manage all allocated cost centres within approved budgets and in compliance with agreed procedures.
14 Procurement • Ensure all programmes of work including the preparation of briefs, specifications and tender documentation within your delegation comply with Tai Calon’s tendering and procurement processes. Risk, Health & Safety • Ensure the Directorates of the Executive team appoint contracts which are managed in a safe manner and risks are mitigated. • Ensure the Resources Directorates work proactively with the Health and Safety Advisor to minimise Health and Safety incidents and ensure that lessons learnt are fully and properly embedded. Organisational Responsibilities • Take the lead in the highest professional representation of Tai Calon at all times. • Ensure that all Tai Calon policies and procedures are adhered to. • Comply with the Organisation’s Health and Safety Policies and Procedures. • Demonstrate and deliver the highest principles of confidentiality. • Observe and continually promote Tai Calon Community Housing’s Equality & Diversity Framework. • The duties and responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties or level of responsibilities entailed. The post holder is therefore expected to undertake such other duties as may. • Be requested provided the general character of the duties or level of responsibility does not change.
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PERSON SPECIFICATION
ROLE TITLE
Director of Resources
1. QUALIFICATIONS
Educated to degree level or equivalent.
Accountancy qualification with full Professional Membership of a recognised accountancy
body.
An additional post graduate qualification in a relevant field is desirable although not
essential.
2. EXPERIENCE AND KNOWLEDGE
Strong leadership experience, with experience of leading staff through change.
Experience of business planning, financial and risk management, and stress testing at a
senior level within a complex organisation including treasury management.
Proven experience of excellence in service delivery that focuses on the needs of the
customer (whether internal or external).
Experience of collaborative working across the public, private and community sectors.
Experience of assessing existing systems and/or technology to improve work processes
for the end user.
Experience working at a strategic level with non-executive Boards and Committees.
Experience in a Company Secretary role.
Desirable: Experience in organisational cultural development16
PERSON SPECIFICATION
ROLE TITLE
Director of Resources
3. KNOWLEDGE & SKILLS
Ability to articulate a clear vision of the Directorate and establish a high performance
culture.
Proven leadership and motivational skills
Outstanding skills in understanding and analysing financial information.
A track record of achieving performance targets at organisational, team and personal
level.
Strong communication and interpersonal skills with the ability to build networks.
Knowledge of the social housing sector in Wales is desirable although not essential.
4. OTHER
Customer focussed.
Committed to ongoing personal development and the development of others.
Demonstrates integrity and support for organisational Vision and Mission.
It is desirable to be able to travel within and outside the region in a timely way.
Welsh language skills are desirable although not essential.17
Benefits Salary: In the region of
£85,000 pa
ENHANCED REGULAR
family leave
provision
health &
wellbeing checks
AGILE working
30 DAYS FREE
ON-SITE annual leave
Per Year
refreshments
parking
DEFINED ANNUAL MOTIV8
higher education
CONTRIBUTION staff-led wellbeing
scheme Events**
Pension Scheme*
(*) The Defined Contribution Scheme has
an employer contribution of up to 9% and
a sliding scale employee contribution.
9% 9%
8%
7%
6% (**) Motiv8 is Tai Calon’s employee
5% wellbeing offer. The group is led by
4% staff, for staff, and aims to provide a
3%
range of activities and initiatives that
promote health in the workplace. We
Employee contribution even have our own Motiv8 room on
Tai Calon’s contribution site.18
DIRECTOR OF
How to
DIRECTOR OF RESOURCES
S a l ar y
Circa £85,000
Apply The closing date for
a p p li c at i o n s i s …
12pm on 05/02/21
Please apply for the role via our website: www.taicalon.org
To apply for the role, you will need to submit: If you have any queries regarding any aspect
of the appointment process, need additional
• A CV setting out your career history, with information or wish to have an informal and
responsibilities and achievements confidential discussion, then please call Elle
Elliott - Head of HR & OD on 07976 349865.
• A personal statement demonstrating how
you meet the criteria for the role, in no
Tai Calon will respect the privacy of any
more than 2,000 words
initial approach or expression of interest in
• Details of two referees who we would be this role, whether formal or informal.
able to contact at shortlist stage (only
with your consent) TIMESCALES DATE
Closing date 5th Feb 12pm
Please ensure you have also completed
and submitted the equal opportunities Shortlist 8th Feb
monitoring form provided on our web site. Interviews 22nd Feb
The information on the form will be treated as
confidential and used for statistical purposes The above dates are indicative at this stage
only. The form will not be treated as part of and are subject to change as required.
your application. Please note that at first interview with Tai
Calon you will be required to provide proof
Should you have any queries in relation to of identity and, where necessary, permission
the application process, or you experience to work as required. You may also need to
difficulties uploading your application, please provide these documents when you are
do not hesitate to telephone our HR team on invited to attend interviews.
0300 303 1717.
Your application will be acknowledged and
treated with strictest confidence.19
20 Visit our offices or write to us at: Tai Calon Community Housing, Solis One, Rising Sun Industrial Estate, Blaina, Blaenau Gwent NP13 3JW Email us: talktous@taicalon.org Find us on the web at: www.taicalon.org DO YOU NEED A DIFFERENT FORMAT? If you would like this report in a different language please contact customer services on: Phone: 0300 303 1717 Email: talktous@taicalon.org Text: taicalon to 60030 followed by your message
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