PRBS CITIZEN'S CHARTER MANUAL
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PRBS CITIZEN’S CHARTER MANUAL
Table of Contents Foreword p3 History and Background of PRBS p4 PRBS: Powers and Functions p4 Vision and Mission p6 Four (4) Functional Division of PRBS p7 Feedback and Redress Mechanism p10 List of PRBS Frontline Services p14 Initiative p20 Feedback Form p21 Directory p22 2|P age
FOREWORD
The PNP Retirement and Benefits Administration Service (PRBS) as one of the
lead office that provide frontline service are mandated to follow the Republic Act
No. 9485, otherwise known as “The Anti- Red Tape Act of 2007” or ARTA in
brevity, aims to improve efficiency and transparency in the delivery of
government service to the public by reducing bureaucratic red tape, and to
simply frontline service procedures through the agency’s Citizen Charter (CC).
As a guidebook, it with provides details of the key frontline services to guide the
retirees, survivors and beneficiaries on how to go about accessing such service
, which is generally geared towards in making our clients feel stress-free and
comfortable , In particular, the publication comprehensively describes the step
by step process to obtain a certain service; the person/s responsible for each
step of the process in getting the service; the maximum time to conclude the
process; the document/s or requirement/s to be presented by the client (if
applicable).
Part of this document is our honest effort to continually address the
administrative needs and concerns of our service for the effective and efficient
delivery of services to the retirees, survivors and beneficiaries for making
business transactions faster for them, accessible and easier in sustaining our
drive for excellence service.
GENESIS L TOLEJANO
Police Brigadier General
Director, PRBS
3|P ageHISTORY AND BACKGROUND
PNP Retirement and Benefits Administration Service (PRBS) was formerly
the Benefit and Pension Administration Division (BPAD), one of the Divisions of
the DPRM. It was activated as a National Administrative Support Unit pursuant
to NHQ PNP General Orders No. DPL 09-12 and was formally approved under
NAPOLCOM Resolution No. 2010-202 on August 5, 2010 in accordance to the
provision of Section 35 of republic act No. 6975.
The PRBS, being a NASU under the functional grouping of the Directorate
for Personnel and Records Management (DPRM) shall serve as a “ one-stop-
shop” for the concerns of retired PNP personnel and their beneficiaries. Its core
mandate is to administer the retirement , separation, and death benefits of the
PNP Personnel as well as implementation of plans and programs that would
uplift the morale and welfare of the PNP pensioners.
The Service is headed by a Police Chief Superintendent (Police Brigadier
General) and assisted by a Deputy Director with a rank of Police Senior
Superintendent (Police Colonel) who serves as a Chief of Staff. It is composed
of four (4) functional Divisions namely; (a) Retirement Claims and Fund
Management Division (RCFMD); (b) Pension and Gratuity Division (PGD) ; (c)
Legal Investigation and Prosecution Division (LIPD); and (d) Exit Program and
Special Project Division (EPSPD). Each Division is headed by Police
Commissioned Officer with a rank of Police Superintendent (Police Lieutenant
Colonel), except the RCFMD which is headed by non-Uniformed Personnel with
Salary Grade 24.
The PRBS has sixteen (16) retirement field units of PNP Regional
Retirement and Benefits Administration Units (PRBUs) headed by a Non-
Uniformed Personnel with a Salary Grade 15 to 18n located at the different
Police Regional Offices (PROs).
FUNCTIONS
1. Formulate and implement policies, plans, and programs to enhance the
administration of benefit claims and general welfare of PNP personnel;
2. Process orders of all retirement and authority entitlement for benefit claims and
maintain list of PNP retirees;
3. Examine the legality, validity and completeness of all supporting documents
attached to claims in line with the accounting and auditing requirements;
4. Adjudicate and administer benefits, pensions, and other privileges granted to PNP
retirees and dependents/beneficiaries.
5. Coordinate with the Department of Budget and Management (DBM) through the
Directorate for Comptrollership (DC) the release of funds to support retirement
6. gratuities and commutation leave of retired PNP personnel to facilitate the
processing of retirement date;
7. Maintain a list of PNP personnel due for retirement and inform the units/personnel
of their retirement date;
8. Maintain PNP retirees information system and responsible for the issuance of PNP
Identification Cards for the retirees and their beneficiaries;
4|P age9. Coordinate with the Directorate for Personnel and Records Management (DPRM)
the status of projected retirees one (1) year prior to compulsory/optional or TPPD
retirement and in case of Posthumous separation;
10. Attend to health care of PNP retirees;
11. Supervise the implementation of exit programs for PNP retirees such as the
conduct of livelihood training/seminars, job fairs and assistance to other job
opportunities.
5|P ageVISION
We shall have established an effective, efficient and credible one stop shop
retirement system.
MISSION
Administer the retirement and separation benefits of PNP personnel, implement
plans and programs and uplift the morale and welfare of the PNP retirees and their
beneficiaries.
CORE VALUES
P- PROMPT
R- RELIABLE
B- BENEVOLENT
S- SERVICE ORIENTED
6|P ageFOUR (4) FUNCTIONAL DIVISIONS OF PRBS
I. RETIREMENT CLAIMS AND FUND MANAGEMENT DIVISION (RCFMD )
It caters the processing of Commutation of Accumulated Leave (CAL) Claims for
retiring/retired and separated PNP personnel and their dependents and application for
optional retirement of PNP personnel
REQUIREMENTS FOR COMMUTATION OF ACCUMULATED LEAVE (CAL) CLAIM:
Retirement Order (Compulsory / Optional / TPPD)
Dismissal Order (for dismissed PNP Personnel)
Updated Service Record from RMD, DPRM
Updated Breakdown of Leave Credits from RMD, DPRM
Commutation Order
Directorate for Comptrollership (DC) Clearance
Directorate for Logistics (DL) Clearance
Latest Promotion Order
Statement of Assets and Liabilities Net worth (SALN)
Non-Money/Property accountability clearance from unit
Certificate of Last Payment
2x2 picture with nametag
Affidavit of Authority to Deduct (if deemed needed)
(Overpayment and Outstanding Loans)
Additional Requirements for Posthumous
Decree of Entitlement and Distribution from LIPD, PRBS
Certificate of Legal Beneficiaries
Approved Line of Duty (LOD) Status
Marriage Contract from PSA
Death Certificate from PSA/Local Civil Registrar
Advisory on Marriages of Wife/Husband
Advisory on Marriages of deceased PNP personnel
Certificate of Non-Marriage (CENOMAR) if single
Birth Certificate of wife/husband from PSA
Birth Certificate of all children from PSA
II. PENSION AND GRATUITY DIVISION (PGD) functions:
Processing of lump sum and regular pension;
Processing for the activation of 1st pension of retirees who opted to avail three (3)
years lump sum and those who opted for outright pension;
Processing of transfer of monthly pension to the legal beneficiaries of the deceased
retiree (died after retirement, TRANSFEREE) and the deceased PNP personnel (died
while still in the active service, SURVIVORS);
Processing of monthly change report for ITMS for the correction, activation of first
pension and restoration of deleted monthly pension; and
Act on inquiries and/or complaints of pensioners retirees relative to their pensions.
7|P ageREQUIREMENTS FOR 36 MONTHS LUMP SUM CLAIM/1 YEAR GRATUITY CLAIM:
Retirement Order (Compulsory / Optional/TPPD)
Updated Service Record from RMD, DPRM
Directorate for Comptrollership (DC) Clearance
Directorate for Logistics (DL) Clearance
DLOD Clearance
Ombudsman Clearance
NAPOLCOM Clearance
Latest Promotion Order
Statement of Assets and Liabilities Net worth (SALN)
Certificate of Last Payment
2x2 picture with nametag
Affidavit of Authority to Deduct (if deemed needed)
(Overpayment and Outstanding Loans)
REQUIREMENTS FOR SURVIVORSHIP PENSION:
Posthumous Order
Updated Service Record from RMD, DPRM
Certificate of Last Payment
Statement of Assets and Liabilities Net worth (SALN)
2x2 picture with nametag
Latest Promotion Order
Approved Line of Duty (LOD) Status
Marriage Contract from PSA w/receipt
Death Certificate from NSO/Local Civil Registrar
Advisory on Marriages of Wife/Husband
Advisory on Marriages of deceased PNP personnel
Certificate of Non-Marriage (CENOMAR) if single
Birth Certificate of wife/husband from PSA
Birth Certificate of all children from PSA
REQUIREMENTS FOR TRANSFER OF MONTHLY PENSION:
Affidavit of Authenticity (Notarized)
Retirement Order
Computation Sheet of Lump Sum/Gratuity
Lump Sum/Gratuity Voucher
Updated Service Record from RMD, DPRM
Certificate of Last Payment
Marriage Contract from PSA w/receipt
Death Certificate (PSA/LCR w/receipt)
Birth Certificate of wife from PSA w/receipt
Advisory on Marriages of Wife from PSA w/receipt
Advisory on Marriages of deceased PNP personnel from PSA w/receipt
Certificate of Non-Marriage (CENOMAR) if single
Birth Certificate of children under 18 from PSA w/receipt
Photocopy of valid ID of wife
REQUIREMENTS FOR BACK–EARNED PENSION (SURVIVORSHIP and TRANSFER
OF PENSION): (2 COPIES EACH)
Approved Decree of Entitlement and Distribution from LIPD, PRBS
Certificate of Legal Beneficiaries (from RMD, DPRM/PRBS)
All documentary requirements used in processing for Survivorship and Transfer Of
Monthly Pension
8|P ageREQUIREMENTS FOR ATM ENROLLMENT
1. Updating and ID Application Form
Retirement/Posthumous Order
Advisory of Marriage of Survivor/Transferee
CENOMAR of PNP personnel and Marriage Contract of parents, if single
Decree of Entitlement and Distribution of Survivor/Transferee
Birth Certificate of Survivor/Transferee (For minor children)
2. Letter of Introduction (LOI)
3. Waiver of Rights
NOTE: Forms no. 1-3 can be obtain from PRBS and all PRBUs, Civil Registry
documents can be personally obtain at Philippine Statistics Authority (PSA) with
attached official receipts
III. LEGAL INVESTIGATION AND PROSECUTION DIVISION (LIPD)
functions:
Conducts Legal research and renders legal opinion and on matters arising from the
claims of PNP retirees/beneficiaries;
Adjudicates Decree of Entitlement and Distribution of deceased PNP
personnel/retirees;
Conducts Investigation on any malfeasance surrounding the processing of retirement
claims/benefits and pension;
Files complaints in the appropriate tribunal/office/court if evidence warrants; and
Resolves other matters with legal issues.
Additional requirements if retiree is with pending case:
Oath of Undertaking
Authority to Deduct; and
Affidavit of Pendency
Waiver (as necessary)
IV. EXIT PROGRAMS AND SPECIAL PROJECTS DIVISION (EPSPD)
functions:
Administer the regulations related to death of personnel in the active service and
that of the retirees, disability and retirement benefits and pensions;
Conduct actuarial assessment to determine the viability of the benefit programs of
the PNP;
Initiate proper ceremonies for retirees or bereaved families of deceased personnel
and related activities such as transportation, neurological services, mass, vigil,
Internment and the like including procurement of wreaths and writing/sending of
condolence letters;
Attend to the healthcare of PNP retirees; and
Responsible in the implementation of exit programs for PNP retirees such as the
conduct of livelihood training/seminars, job fairs and assistance to other job
opportunities
9|P ageFEEDBACK AND REDRESS MECHANISMS
TARPAULIN
PLEASE LET US KNOW HOW WE HAVE SERVED YOU BY
DOING ANY OF THE FOLLOWING: (Mangyari po lamang na
aming malaman kung paano namin kayo mapaglilingkuran sa
pamamaraan na nakasaad sa ibaba:
Please accomplished our feedback form available at the Lobby (QSL) or in the offices YOU will be transacting with
and put this on the Drop Box (all feedbacks shall be treated confidential only authorized personnel will read it);
Pakipunan o pakisagutan po ang aming feedback form na inyong makukuha sa Lobby o sa aming Duty QSL o
sa opisinang inyong pinag-ugnayan at pakihulog ito sa Drop Box.
Send your feedback through e-mail (pnpprbs@gmailcom) or text at SMS Services (SMART:0999-149941
OR GLOBE: 0927-3816243); or, Maari nyo pong ipadala sa aming e-mail (pnpprbs@gmailcom) or text at SMS
Services (SMART:0999-149941 or GLOBE: 0927-3816243); o,
Talk to our OFFICER OF THE DAY. Maaring makipag-usap sa aming Pulis na naka-duty.
OFFICER OF THE DAY (Pulis na naka-duty): __________________________________________________
If you are not satisfied with our service, your written/verbal complaints may be attended to by the OFFICER OF THE
DAY. (Sakali man na hindi kayo nakuntento sa aming serbisyong iginawad, maari po kayong sumulat o sumangguni sa
aming Pulis na naka-duty para matugunan ang inyong hinaing o reklamo .)
THANK YOU FOR HELPING US CONTINOUSLY IMPROVE OUR SERVICES!
Maraming Salamat po sa inyong walang sawang supporta upang mapagbuti ang aming serbisyo!
10 | P a g ePROCESS FLOW CHART
RETIREMENT CLAIMS AND FUND MANAGEMENT DIVISION (RCFMD)
COMMUTATION OF ACCUMULATED LEAVE (CAL)
PROCESS FLOW
ADMIN OFFICE CAL SECTION Drafter/Statistician C, RCFMD DD, PRBS
MESSAGE CENTER PROCESSORS
*1 hour *1 hour 5 mins
5 mins 30 mins
Evaluates propreity *Checks all signatories in
Admin Office *Reviews and Countersigns the
of submitted claim the prepared Memorandum
Checks completeness countersigns the
Folders computation sheet & DV endorsement
of mandatory Memorandum
Reproduce copies of and file copy
requirements endorsement
submitted documents for *Updates claim status
Receives and records file copy folder and arranged Endorse
in the RMS
claim folders to the Memorandum
database
chronologically as per *Export file from RMS D, PRBS
checklist attached endorsement to DD,
Endorse claim folders and copy names of
Prepares computation PRBS
to sheet and Disbursement
Retirees included in the 5 mins
Documentation Voucher (DV-2copies) Memorandum
Section (RCFMD) Signs prepared DVs and endorsement *Reviews the legality
*Prepares Memorandum Signs the
Updates RMS of the claims/
endoresement to Memorandum
Records processed DVs for propriety of amount
RCFMD endorsement
reference Accounting Division, DC of claims
DOCUMENTATION
for countersignature of *Signs computation
SECTION
C, RCFMD sheet and prepared 10 mins
OIC, CAL Section
5 mins *Records Memorandum DV
Evaluates propreity of 30 mins Endorsement for counter *Check the ADMIN
submitted documents Re-evaluates signature DD, PRBS prior correctness of the
Records in the RMS documents signature of D, PRBS and OFFICE
computation
Sorts and categorizes Checks the correctness *Upon signature of D, *Countersigns the DV
the claim folder (CAL/ of the computation sheet PRBS, Records for
LS) per PRO/NSU/NHQ and Computation Dispatch the
*Countersigns DV and dispatch to Accounting, Sheet
Endorse claim folders processed CAL/LS
Computation Sheet DC thru Admin Office *Endorse to
to CAL and LS processors DVs to Accounting
*Endorse to C, RCFMD for Drafter/Statistician
signature Division, DC
Note: Timeline is on a per folder/claim basis
* In bulk
11 | P a g eCOMMUTATION OF ACCUMULATED LEAVE (CAL)
POSTHUMOUS PROCESS FLOW (For CLB/DED)
C, RCFMD
*1 hour
ADMIN OFFICE
MESSAGE CENTER *Reviews the legality
of the claims/
5 mins propriety of amount
CAL SECTION OIC, CAL Section of claims
Receives and records POSTHUMOUS
posthumous claim * 1 hour *Signs computation
PROCESSOR sheet and prepared
folders
Endorse posthumous Re-evaluates DV
* 1 hour
claim folders to documents *Check the
Documentation Checks the correctness correctness of the
Determines the
Section(RCFMD) of the computation sheet computation
completeness and
*Countersigns DV and *Countersigns the DV
appropriateness of the
RCFMD Computation Sheet and Computation
required documents to
DOCUMENTATION *Endorse to C, RCFMD for Sheet
includePSA (NSO) records
SECTION Prepares computation
signature *Endorse to
sheet Drafter/Statistician
5 mins
Receives/Records/
Drafter/Statistician
Validates posthumous
claim folders *1 hour
completeness/
appropriateness Checks all signatories
Endorse posthumous in the prepared
claimfolders computation sheet & DV
toCALandLS processors and file copy
Records (log book) and
endorsed to C, LIPD for
Note: Timeline is on a per folder/claim basis CLB/DED
* In bulk
12 | P a g eCOMMUTATION OF ACCUMULATED LEAVE (CAL)
POSTHUMOUS PROCESS FLOW (with approved CLB/DED)
C, LIPD Drafter/Statistician C, RCFMD DD, PRBS
Returned to RCFMD *1 hour *1 hour 5 mins
C, LIPD posthumous claim
*Checks all signatories in
folder with signed CLB *Reviews and Countersigns the
Signs CLB / DED the prepared Memorandum
/ DED countersigns the
computation sheet & DV endorsement
Memorandum
and file copy
endorsement
SLO CAL SECTION *Updates claim status
Endorse
PROCESSORS in the RMS
Memorandum
Signs and records 30 mins *Export file from RMS D, PRBS
endorsement to DD,
approved DED to D, and copy names of
PRBS
PRBS Prepares Disbursement Retirees included in the 5 mins
Voucher (DV-2copies) Memorandum
Signs prepared DVs and endorsement
Updates RMS *Reviews the legality Signs the
DD, PRBS *Prepares Memorandum of the claims/
Records processed DVs for Memorandum
endoresement to propriety of amount
reference endorsement
Approved and signs Accounting Division, DC of claims
CLB for countersignature of *Signs computation
C, RCFMD sheet and prepared 10 mins
OIC, CAL Section
*Records Memorandum DV
30 mins Endorsement for counter
D, PRBS *Check the ADMIN
signature DD, PRBS prior correctness of the
signature of D, PRBS and OFFICE
Approved and signs computation
Countersigns DV and *Upon signature of D, *Countersigns the DV
DED
Computation Sheet PRBS, Records for and Computation
Endorse to C, RCFMD for dispatch to Accounting, Dispatch the
Sheet processed CAL/LS
signature DC thru Admin Office *Endorse to DVs to Accounting
Drafter/Statistician Division, DC
Note: Timeline is on a per folder/claim basis
* In bulk
13 | P a g eRCFMD FLOWCHART
Processing of Commutation of Accumulated Leave (CAL)
1. RPHRDD/ADMIN NSUs/PROs Indorses complete application folder
2. PRBS
Receives and records folders
Message Center (Admin Office)
3. Documentation and Clearance Reviews/Validates folders
Section (RCFMD) completeness/appropriateness
Processing
> Prepares computation sheet
> Prepares Disbursement Vouchers (DVs)
CAL Section (RCFMD) > Reviews Signature of CAL Section and Division
4.
Chief
> Updates status of claim at RMS*
> Prepares Memorandum Indorsement to DC
5. Chief, RCFMD, Counter signs Memorandum indorsement prior
Deputy Director, PRBS signature of D, PRBS
6. Signs Memorandum indorsement prior dispatch
Director, PRBS
to TDC
* RMS – Retirement Monitoring System; TDC – The Directorate for Comptrollership
14 | P a g eFRONTLINE SERVICES
LUMP SUM CLAIM PROCESS FLOW
(Retiring/Retired PNP Personnel)
How to avail of the service:
OFFICE/ PERSON PROCESS
STEP APPLICANT/CLIENT SERVICE PROVIDER FEE
RESPONSIBLE TIME
a. Check completeness of requirements
b. Receive and record in the database and
Evaluator,
1 logbook 5 mins None
Admin Office
c. Endorse claim folders to Documentation
Section
a. Evaluate propreity of submitted
Chief,
documents
2 Documentatio 5 mins None
b. Records in the database
n Section
c. Endorse claim folders to processors
Submit claim folder with the following
contents a. Evaluate propreity of documents
a) Retirement Order from RMD, b. Prepare computation sheet and
3 DPRM Processors 20 mins None
Disbursement Voucher (DV)
b) Updated Service Record from c. Update Record Monitoring System (RMS)
RMD, DPRM
c) Latest Promotion Order a. Evaluate propreity of documents Chief, Pension
d) Directorate for Comptrollership b. Check correctness of computation and Gratuity
4 (DC) Clearance 5 mins None
c. Review and sign the computation sheet Division (C,
e) Directorate for Logistics (DL) and DV PGD)
Clearance
f) DLOD Clearance a. Consolidate process claims
g) NAPOLCOM Clearance b. Update claim status in the RMS
h) Ombudsman Clearance c. Prepare endorsement memo to Drafter/
5 i) Statement of Assets Liabilities 30 mins None
Accounting Division, Directorate for Statistician
and Networth (SALN) Comptrollership (DC) for signature of
j) Certificate of Last Payment Director, PRBS
(CLP) from Finance Service
k) Affidavit of Authority to deduct (if
deemed needed for Countersign the endorsement memo and
6 C, PGD 1 min None
overpayment and/or property endorse to the Deputy Director
accountability)
l) Declaration of Pendency/Non-
Pendency of Case Countersign the endorsement memo and Deputy
7 5 mins None
m) Affidavit of Undertaking of Legal endorse to the Deputy Director Director
Beneficiary with supporting
documents
8 n) STI1 (ATM Account No.) Signs the endorsement memo Director 5 mins None
o) 2 pcs 2x2 ID Picture w/ nametag
a. Attached signed endorsement memo to
the processed claim/s Drafter/
9 5 mins None
b. Endorse to the Admin Office for dispatch Statistician
to DC
Dispatch processed claim folders to Dispatcher,
10 10 mins None
Accounting Section, DC Admin Office
15 | P a g eFRONTLINE SERVICES
COMMUTATION OF ACCUMULATED LEAVE (CAL) CLAIM PROCESS FLOW
(Retiring/Retired PNP Personnel)
How to avail the service:
OFFICE/ PERSON PROCESS
STEP APPLICANT/CLIENT SERVICE PROVIDER FEE
RESPONSIBLE TIME
a. Check completeness of requirements
b. Receive and record in the database and
Evaluator, Admin
1 logbook 5 mins None
Office
c. Endorse claim folders to Documentation
Section
a. Evaluate propreity of submitted
Chief,
documents
2 Documentation 5 mins None
Submit claim folder with the following b. Records in the database
Section
contents c. Endorse claim folders to processors
a. Retirement Order
a. Evaluate propreity of documents
b. Prepare computation sheet and
3 b. Updated Service Record from Processors 20 mins None
Disbursement Voucher (DV)
RMD, DPRM
c. Update Record Monitoring System (RMS)
c. Commutation Order a. Re-evaluate documents and correctness
of computation
4 d. Updated Breakdown of Leave b. Countersign computation sheet and DV OIC, CAL Section 5 mins
Credits from RMD, DPRM c. Endorse to Chief, Retirement Claims and
Fund Management Division (C, RCFMD)
e. Latest Promotion Order
a. Evaluate propreity of documents
f. Non-Money / Property Clearance b. Check correctness of computation
5 C, RCFMD 5 mins None
from unit c. Review and sign the computation sheet
and DV
g. Certificate of Last Payment
a. Consolidate process claims
h. Statement of Assets Liabilities b. Update claim status in the RMS
and Networth (SALN) c. Prepare endorsement memo to Drafter/
6 30 mins None
Accounting Division, Directorate for Statistician
Comptrollership (DC) for signature of
i. Directorate for Comptrollership
Director, PRBS
(DC) Clearance
j. Directorate for Logistics (DL) Countersign the endorsement memo and
7 C, RCFMD 1 min None
Clearance endorse to the Deputy Director
k. Affidavit of Authority to deduct (if
deemed needed for overpayment Countersign the endorsement memo and
8 Deputy Director 5 mins None
and/or property accountability) endorse to the Deputy Director
l. STI1 (ATM Account No.)
9 Signs the endorsement memo Director 5 mins None
m. 2x2 Picture w/ nametag
a. Attached signed endorsement memo to
the processed claim/s Drafter/
10 5 mins None
b. Endorse to the Admin Office for dispatch Statistician
to DC
Dispatch processed claim folders to Dispatcher, Admin
11 10 mins None
Accounting Section, DC Office
16 | P a g eFRONTLINE SERVICES
Death Pension Process Flow (Posthumous)
How to avail of the service:
OFFICE/ PERSON PROCESS
STEP APPLICANT/CLIENT SERVICE PROVIDER FEE
RESPONSIBLE TIME
a. Check completeness of requirements
b. Receive and record in the database and Evaluator,
1 5 mins None
logbook Admin Office
c. Endorse claim folders to processors
a. Evaluate propreity of documents
2 Processors 20 mins None
b. Prepare and sign computation sheet
Submit claim folder with the
following contents a. Re-evaluate documents and correctness
a. Posthumous Order from of computation Chief,
3 concerned Unit b. Countersign computation sheet Posthumous 5 mins None
c. Endorse to Chief, Pension and Gratuity Section
b. Confirmation of Posthumous Division (C, PGD)
Order from RMD, DPRM
a. Evaluate propreity of documents
c. Investigation Report from Unit b. Check correctness of computation and
4 sign the computation sheet C, PGD 5 mins None
c. Endorse to Legal, Investigation and
d. Line-of-Duty Board Proceeding
Prosecution Division (LIPD)
Report from Unit
a. Receive and encode claim folders Message
5 e. Updated Service Record from 5 mins None
b. Endorse to drafters Center, LIPD
RMD, DPRM
a. Review and evaluates the documents
f. Latest Promotion Order from b. Prepares the Evaluation Report (ER)
6 Unit/RMD Drafter, LIPD 30 mins None
c. Drafts the Certificate of legal Benefiaries
(CLB) and Decree of Entitlement (DED)
g. Certificate of Last Payment
Review the correctness of entry in the ER,
7 Proofreader 15 mins None
h. Statement of Assets Liabilities CLB and DED
and Networth (SALN)
a. Recommend approval of CLB
8 C, LIPD 15 mins None
i. Affidavit of Authority to deduct (if b. Countersign DED
deemed needed for
a. Approves CLB Deputy
9 overpayment and/or property 5 mins None
b. Countersigns DED Director
accountability)
a. Review/Evaluate ER and CLB Servicing
10 j. 2x2 Picture w/ nametag 10 mins None
b. Certifies the DED Legal Officer
11 k. Death Certificate from PSA/LCR Approves the DED Director 5 mins None
If retiree is MARRIED:
a. Records the approved CLB and DED
12 LIPD 10 mins None
b. Returns to PGD
l. Original Advisory of Marriages of
PNP personnel and spouse from a. Receives the approved CLB and DED
PSA with OR Processor,
b. Prepares memo endorsement and signs
13 Posthumous 15 mins None
Change Report for implementation of
m. Original Marriage Contract from Section, PGD
pension to ITMS
PSA with OR
Verifies correctness and signs Change Chief,
14 n. Original Birth Certificate of minor Report for implementation of pension to Posthumous 5 mins None
children from PSA with OR ITMS Section, PGD
If retiree is SINGLE:
Review and countersigns memo
15 o. Certificate of Singleness from endorsement and signs Change Report for Chief, PGD 5 mins None
PSA with OR implementation of pension to ITMS
p. Original Birth Certificate of
personnel from PSA with OR Countersigns the memo endorsement and
Deputy
16 signs the Change Report for 5 mins None
q. Marriage Contract of parents Director
implementation of pension to ITMS
Signs the memo endorsement and signs
17 the Change Report for implementation of Director 5 mins None
pension to ITMS
17 | P a g e Records and dispatch to ITMS the memo
18 endorsement and the Change Report for Admin 10 mins None
implementation of pensionFRONTLINE SERVICES
( CAL - Posthumously Retired/ Separated)
How to avail of the service:
OFFICE/ PERSON PROCESS
STEP APPLICANT/CLIENT SERVICE PROVIDER FEE
RESPONSIBLE TIME
a. Check completeness of requirements
b. Receive and record in the database and Evaluator,
1 5 mins None
logbook Admin Office
Submit claim folder with the c. Endorse claim folders to processors
following contents
a. Evaluate propreity of documents
2 a. Posthumous Order Processors 20 mins None
b. Prepare and sign computation sheet
b. Updated Service Record from a. Re-evaluate documents and correctness
RMD, DPRM of computation
OIC, CAL
3 b. Countersign computation sheet 5 mins None
c. Commutation Order Section
c. Endorse to Chief, Retirement Claims and
Fund Management Division (C, RCFMD)
d. Updated Breakdown of Leave
Credits from RMD, DPRM a. Evaluate propreity of documents
b. Check correctness of computation and
4 e. Latest Promotion Order sign the computation sheet C, RCFMD 5 mins None
c. Endorse to Legal, Investigation and
f. Non-Money / Property Prosecution Division (LIPD)
Clearance from unit
a. Receive and encode claim folders Message
5 5 mins None
g. Certificate of Last Payment b. Endorse to drafters Center, LIPD
a. Review and evaluates the documents
h. Statement of Assets Liabilities
b. Prepares the Evaluation Report (ER)
6 and Networth (SALN) Drafter, LIPD 30 mins None
c. Drafts the Certificate of legal Benefiaries
(CLB) and Decree of Entitlement (DED)
i. Directorate for Comptrollership
(DC) Clearance Review the correctness of entry in the ER,
7 Proofreader 15 mins None
CLB and DED
j. Directorate for Logistics (DL)
Clearance a. Recommend approval of CLB
8 C, LIPD 15 mins None
b. Countersign DED
k. Affidavit of Authority to deduct (if
deemed needed for a. Approves CLB Deputy
9 5 mins None
overpayment and/or property b. Countersigns DED Director
accountability)
a. Review/Evaluate ER and CLB Servicing
10 10 mins None
l. STI1 (ATM Account No.) b. Certifies the DED Legal Officer
11 m. 2x2 Picture w/ nametag Approves the DED Director 5 mins None
If retiree is MARRIED: a. Records the approved CLB and DED
12 LIPD 10 mins None
b. Returns to RCFMD
r. Original NSO Advisory of
Marriage of Retiree and spouse a. Receives the approved CLB and DED
Processor,
13 with OR b. Prepares and signs Disbursement 20 mins None
RCFMD
Voucher (DV)
s. Original NSO Marriage Contract
Verifies correctness of CLB, DED and Chief, CAL
14 with OR 5 mins None
signs the DV Section
t. Original NSO Birth Certificate of
children with OR
Review, signs DV and countersigns memo
15 If retiree is SINGLE: endorsement to Accounting Divison, C, RCFMD 5 mins None
Directorate for Comptrollership (DC)
u. Certificate of Singleness from
NSO with OR
Countersigns the memo endorsement and
Deputy
16 v. Original Birth Certificate of signs the Change Report for 5 mins None
Director
retiree from NSO with OR implementation of pension to ITMS
Signs the memo endorsement and signs
w. Marriage Contract of parents
17 the Change Report for implementation of Director 5 mins None
pension to ITMS
18
ISSUANCE OF CERTIFICATE OFmemo
Records and dispatch LEGAL BENEFICIARY
endorsement
Admin 10 mins None
to Accounting Division, DC
18 | P a g eISSUANCE OF CLB and DE
Step SERVICE PROVIDER
1. Claim folders received from PGD and RCFMD will be entered to the LIPD
Monitoring Data/Worksheet
2. Claim Folders are being forwarded to the designated TOP/CAL/MP processor for
the preparation DED and CLB. Then will be forwarded to the C, LIPD for signature
3. Claim Folders with C, LIPD signature will be forwarded to SLO
4. Claim Folders with SLO signature will be forwarded to Deputy Director, PRBS
5. Claim Folders with Deputy Director, PRBS will be forwarded to Director , PRBS for
approval
FOR UPDATING OF PENSIONER’s STATUS
Step SERVICE PROVIDER
1 Fill up of updating form
2 Verified from the PNP PAIS System
3 Examine and validated from the Biometric System
4 Signature of the C, Inventory Section, PGD
5 Printing of PNP Retirees ID
6 Released of PNP Retirees ID
a. Requirement for Updating of Pensioner
Updating of status as INP/PNP pensioner shall be done yearly during birth
month through the following options;
ai. Retirees
(a) PNP Pensioner’s ID
(b) New 2x2 photo in civilian attire
(c) Fill up Pensioner form
(d) Newly retired (retirement order)
aii. Survivors
(a) PNP Pensioner’s Survivor ID;
(b) Fill up Pensioner Form
(c) CENOMAR of the Survivor with receipt;
If expired or not yearly updated additional requirement
(d) Death certificate of the Retirees;
(e) Birth Certificate of the Survivor (legitimate and illegitimate children);
(f) Married Certificate;
(g) Certificate of Legal Beneficiaries;
(h) Degree of Entitlement;
(i) and other documents may required
19 | P a g eINITIATIVES
For non- appearance
bi. Bedridden;
(a) Proof of life ( Postcard-sized whole body picture holding latest broadsheet such
as Philippine Daily Inquirer, The Philippine Star, and Manila Bulletin showing
headlines or online updating through webcam/skype)
(b) PNP Pensioner’s ID/Survivor/Transferee (Photocopy)
(c) Certificate of Chief of Police stated therein Pensioners’ still alive
(d) Fill up Pensioner Form
If expired or not yearly updated additional requirement
(j) Death certificate of the Retirees;
(k) CENOMAR of the survivor and transferee with Official Receipt
(l) Birth Certificate of the Survivor (for legitimate and illegitimate children);
(m) Married Certificate;
(n) Certificate of Legal Beneficiaries;
(o) Degree of Entitlement;
(p) and other documents may required
bii. Abroad
(1) Proof of life (Postcard- sized whole body picture holding latest broadsheet or
online updating through webcam/skype)
(2) Latest Passport (Photocopy)
(3) Red Ribbon/Certificate of Residency
(e) PNP Pensioner’s ID/Survivor/Transferee (Photocopy)
(f) Certificate of Chief of Police stated therein Pensioners’ still alive
(g) Fill up Pensioner Form
If expired or not yearly updated additional requirement
(q) Death certificate of the Retirees;
(r) CENOMAR of the survivor and transferee with Official Receipt
(s) Birth Certificate of the Survivor (for legitimate and illegitimate children);
(t) Married Certificate;
(u) Certificate of Legal Beneficiaries;
(v) Degree of Entitlement;
(w) and other documents may required
biii Online Updating
3) Online updating shall be facilitated by duty SKYPE PNCO under Inventory
Section, PGD PNP PRBS. The pensioner, on his/her birth month has to send an
email at PRBS SKYPE prbs_ accounting@yahoo.com with subject “Updating of
Pensioner’s Status”, requesting for online updating appointment.
20 | P a g eFEEDBACK FORM
SURVEY FORM
Maari po bang i-check (/) ang box na naaayon sa inyong kasagutan:
NAME (Client)__________________________________
CONTACT#-____________________________________
a) Kumusta po ang aming Frontline service?
NAKUNTENTO DI-NAKUNTENTO
b) Kumusta po ang serbisyong iginawad sa inyo ng aming personnel?
NAKUNTENTO DI-NAKUNTENTO
c) Maari po bang isulat ang pangalan ng PRBS personnel na inyo pong naka-
transaction?
NAME:________________________________________
NAKUNTENTO DI-NAKUNTENTO
d) Maari po bang isulat ang inyong suhestyon/komento o
rekomendasyon upang lalo pa naming mapagbuti ang serbisyo para po sa
inyo: (Huwag pong kalimutang ihulog po ito sa Drop box)
_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
NAME of DUTY LOBBY :__________________________
NAME OF DUTY QSL: ___________________________
21 | P a g eDIRECTORY
SMS Services: SMART (0999-1499941)
GLOBE (0927-3816243)
Website: www.pnp-prbs.org
Facebook: PRBS PNP
SKYPE: prbs_accounting@yahoo.com
E-Mail Address: pnp.prbs@gmail.com
22 | P a g eYou can also read
