Peace of Mind' Focus of New Labor and Delivery Campaign
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F O R T H E C L I N I C I A N S A N D A S S O C I AT E S O F UC HEALTH
OCTOBER 2014 ‘Peace of Mind’ Focus of New
Labor and Delivery Campaign
U
niversity of Cincinnati Medical addition, families who deliver at UC
Center’s women’s services are at Medical Center will be given a Mylar
the center of a new campaign balloon, a journal and photo album
called “Bearcat Baby,” which highlights and a newborn onesie and cap. •
the medical center’s antepartum, labor
and delivery, postpartum and Level III The “Bearcat Baby” campaign is
neonatal intensive care unit (NICU) intended to draw attention to the
services. The campaign draws on the family-centered care offered at
connection between UC Medical Center UC Medical Center—and behind
and the University of Cincinnati College that care are several new initiatives
of Medicine. developed from feedback provided
“We want moms-to-be to have by patients and their families. These
peace of mind—that’s what you get include:
when you deliver at UC Medical Center,” • Quiet time, so moms and babies
SPECIAL SUPPLEMENT says Ruby Crawford-Hemphill, assistant can rest uninterrupted twice daily.
chief nursing officer, • Peer support for parents of
9 Cultivating Center for Women’s NICU babies through the Friends
>> FOR MORE
Excellence Health at UC Medical of Tiny Hearts program.
INFORMATION
For more information,
Center. “We seam- • A patient experience navigator visit uchealth.com/
ALSO INSIDE lessly care for routine to connect with postpartum bearcatbaby.
4 Cancer Survivorship Efforts and high-risk
pregnancies—all
patients and learn about their
experiences with UC Medical
5 Stress Center for PTSD Care Crawford-Hemphill within a family-
centered care
Center’s team of nurses, physi-
cians, therapists and specialists.
environment. And should a newborn • Breastfeeding support groups
need special medical care, we have one to encourage good nutrition for
of the best Level III NICUs in the region. babies and assist parents in
When you choose UC Medical Center breastfeeding.
you’re choosing peace of mind.” • Family support through an
The Bearcat Baby campaign includes in-house March of Dimes family
support representative.
3 a television commercial, called “The
Ride,” and a campaign website • A 24-7 coffee and tea station
(uchealth.com/bearcatbaby). In for family members.
Families who have
delivered at UC
Medical Center are
encouraged to share their
stories by emailing
ucmcwomenshealth@
uchealth.com.
Connected UC Health
Your Vote: A Call to Action
COLLEAGUES, support of candidates and issues that What can you do to help?
Fall is here! It’s a season of football, the make our country, our state and our • Get Out The Vote! Please vote
start of the school year, beautiful fall communities better places to live, work and encourage others to vote.
foliage, the onset of the morning and and play. • Tell your friends and neighbors
evening chill, Halloween, One issue that is very special to all of about Issue 7 and ask for their
spiced apple cider and us is Issue 7: the Health and Hospitaliza- support.
much more. Fall begins tion Levy. • Distribute Issue 7 literature to your
the countdown to the Since 1966, this levy has supported colleagues, neighbors and friends
winter holiday season and many inpatient and outpatient services and ask for their support.
the start of a new calendar at UC Medical Center and Cincinnati • Put a yard sign in your front yard
year where we reflect on Children’s Hospital Medical Center, supporting renewal of Issue 7.
what we’ve done and look which together provide a vital health • Help on Election Day by volunteer-
forward to what’s ahead. care safety net for many of our neigh- ing at a Hamilton County polling
location.
I love fall. I love how bors. Issue 7 is a three-year renewal levy
the sun sits lower in the and it will not raise taxes. UC Medical With Election Day (Nov. 4) less than
sky and the moon feels Center receives $14.9 million, Cincinnati a month away, I implore all of us to
closer than ever before. I love the Children’s receives $4.6 million and the distance ourselves from the personal
morning and evening glow of the sun remainder goes to community services frustration we feel with the process and
as it reflects off of golden and red hued provided by the county, St. Vincent the disillusionment we have with our
leaves and, all too often, wet streets DePaul and others. candidates. I encourage all of us to find
from early and late rainfalls. And, I love within ourselves and our families our
Election Day.
Our vote is meant to be core beliefs and ideals for our commu-
Many people think that I love nities. And, I empower all of us to
Election Day because of the job I’m an expression of our express those beliefs—through
humbled and honored to have with UC
Health. In fact, I love my job because I
ideals and philosophies voting—on Election Day. Your vote
does count and it matters: it matters to
Connected is a monthly
publication for clinicians
so strongly believe in our political in support of candidates those who came before us in establish-
and associates of UC
Health. Send your
process, the history of our democracy,
and the quintessential role each of us
and issues that make ing and fighting for our democracy, it
matters to those who immigrated here
comments and ideas
to CorporatePR
plays in protecting and sustaining it. our country, our state to live in our democracy, and it matters
In any democracy, an opportunity for the preservation of a democracy for
&Marketing
@uchealth.com. to vote isn’t meant to be self-serving.
and our communities generations to come
Editors
Our vote is meant to be an expression better places to live,
of our ideals and philosophies in CANDACE NOVAK
Dama Ewbank
Contributors
work and play. Vice President, Advocacy and
Michelle Day Government Relations,
Dama Ewbank UC Medical Center
Keith Herrell
Chelsea Kuhfeld
Katie Pence
Mary Pommert
Katie Smith
Debbie Strawser
Photography
UC Academic Health
Center Communications
Services
Copyright 2014
Volume 6, Issue 10
2 | October 2014
UC Health Connected
Better to Be Safe Than Sorry
Young cancer survivor shares message of persistence
C
olleen Murray never expected to be
a metastatic breast cancer survivor
at the young age of 36.
However, the lump on the upper
part of her chest, which she discovered
in January 2008 at the age of 33, turned
out to be more than the benign fibrous
tissue physicians thought it was.
“I had noticed the lump in 2008 but
was told several times it was only
fibrous tissue, which is normal for
someone my age who has not had any
pregnancies, so there’s nothing to be
concerned about. At my yearly exam in
December 2009, my gynecologist wrote
an order to get a screening mammo- Colleen Murray, center, with her aunt Carol (right) and mom Karen (left).
gram,” she says, adding that nothing
suspicious was detected and that provide the best treatment plan for me. static breast cancer.
physicians continued to say she was It was all laid out for me—I didn’t have There was a setback in July 2012
probably OK.
A trip to buy a new bra the following
to guess about which physician to see
or my next steps to take like she did.”
when a follow-up CT scan for activity-
induced asthma revealed that the
“It was all
year set off warning bells for Murray. An additional diagnostic mam- lesion on her spine had grown back. laid out for
“I noticed that that skin was oddly mogram and MRI (because her breast Targeted radiation therapy was me—I didn’t
tugging around the area of the lump, tissue was so dense and hard to image) administered immediately by John
and I made my yearly exam to see my found seven additional tumors—three Breneman, MD, and by February 2013 have to guess
gynecologist,” she says, adding that on her left side, three on her right and scans showed no evidence of cancer. about which
her doctor decided to refer her to UC one underneath her left breast. Addi- “I’m still undergoing maintenance
Cancer Institute surgeon Elizabeth tionally, they found that the cancer had treatment, but so far, so good,” she says. physician to
Shaughnessy, MD, PhD, although she spread to her breastbone and spine. “Thanks to my care team, I always knew see or my
didn’t think anything “They found out that I did not have what to expect. Dr. Lower never just
was wrong. “Dr. the BRCA1 or BRCA2 gene mutation, threw out information and expected
next steps
Shaughnessy did a which is responsible for causing many me to act on my own. to take…”
biopsy, and I got a breast cancer cases, and Dr. Elyse Lower, “I thought I was going to die, but
call from her—two my oncologist, began Dr. Lower explained it as dealing with a Colleen Murray
days after Christ- a treatment plan for chronic illness: First, we needed to get UC Cancer
mas—telling me that me which included the cancer under control, and then, we Institute patient
Shaughnessy it was cancer.” chemotherapy, treat it like diabetes or heart disease
Murray says she surgery, radiation with ongoing maintenance treatments.
>> APPOINTMENTS
scheduled a follow-up appointment and reconstruction.” I couldn’t ask for a better experience.”
& REFERRALS
with Shaughnessy, and this time, her Murray’s chemo- Murray, who said she never felt sick
To schedule an
mother and aunt, who is a breast cancer Lower therapy eliminated or experienced any symptoms, says
appointment with the
survivor, accompanied her. the cancer in her it’s important to tell young women to
UC Cancer Institute,
“My aunt said my treatment experi- spine and breastbone and allowed the push care providers if something isn’t
call 513-584-8500.
ences were completely different than double mastectomy surgery, conducted quite right.
hers,” Murray says. “I had a team of mul- by Shaughnessy, and reconstruction to “Even if it is just fibrous tissue, its
tidisciplinary physicians from the start take place. She continued with radia- better safe than sorry—see a surgical
that communicated with one another tion, Herceptin infusions and hormone oncologist; I’m glad I did,” she says. •
and spoke about my care regularly to therapy, standard treatment for meta-
October 2014 | 3
Connected UC Health
Survivorship a Focus for Cancer Centers
As cancer survivor numbers grow, programs add specialized care plans
A
s the number of cancer survivors continue to climb,” says Beverly Reigle,
Survivorship Program Efforts
continues to increase, cancer PhD, director of the program and
• Bringing survivorship models to
survivorship is becoming a associate professor in UC’s College of each cancer center clinic (current
component of cancer care that many Nursing. “It begins after diagnosis and pilot for lymphoma patients).
institutions are trying to programmati- continues throughout a patient’s • Recommending advanced practice
The American Cancer cally develop and navigate. lifespan.” provider to oversee cancer survivor-
Additionally, by 2015, all Commis- As an initial step, the UC Cancer ship plans for patients.
Society estimates
sion on Cancer-accredited institutions Institute has formed a consortium • Developing means to document
there to be more than
will need to have a process in place for with Indiana University and Ohio State survivorship plans within EPIC.
14.5 million cancer the development and delivery of University to improve survivorship • Joined with Indiana University and
survivors in the survivorship care plans. education for health care professionals Ohio State University to form
United States and With this in mind, leadership within and promote survivorship research. Midwest Consortium for Cancer
the UC Cancer Institute’s Survivorship The collaboration, named the Survivorship Education and
that number is
Program has taken a number of steps to Midwest Consortium for Cancer Research, or SEdR (see-der);
expected to grow
meet these criteria and to create the Survivorship Education and Research, Inaugural educational program
to nearly 18 million for providers Nov. 14-15 at UC.
best experience for cancer survivors or SEdR (see-der), will combine the
by 2022. beginning at the time of diagnosis. strengths of the institutions to develop • Planning a March 2015 conference
“Survivorship is a necessary a survivorship education program for featuring Julia Rowland, PhD,
director of the National Cancer
component of care as rates of survival advance practice providers, nurses and
Institute’s Office of Cancer Survivor-
eventually physicians. The partnership
ship, as keynote speaker.
will also involve collaborations on
research projects as well as develop-
ment of best practices for cancer The survivorship team is also
survivorship care delivery. planning a March 2015 conference,
“This consortium will help us come “Transforming Cancer Survivorship
together to design a curriculum, Through Research and Best Practice,” to
helping us educate on the meaning of explore the Commission on Cancer’s
cancer survivorship and strategies for national standards for survivorship care
program implementation,” Reigle says. plans, discuss treatment-related effects
“It’s not only about follow-up for and research-based strategies and
surveillance of cancer, but includes stress multispecialty collaboration for
surveillance beginning at diagnosis, best outcomes. Julia Rowland, PhD,
prevention and management of director of the National Cancer
treatment-related effects, health Institute’s Office of Cancer Survivorship,
promotion and comfort measures.” will be the keynote speaker.
SEdR will hold its first educational “All of these efforts will help grow
program for advanced practice provid- this very necessary program, which is
ers Nov. 14-15 on UC’s medical campus. not just about treatment strategies or
In addition, Reigle is beginning to services. It’s all-encompassing and as-
introduce survivorship models within sesses all aspects of a patient’s needs for
each of the cancer centers’ clinics and is the best experiences and outcomes.” •
recommending that leadership appoint
Beverly Reigle, PhD an advanced practice provider to >> FOR MORE INFORMATION
oversee cancer survivorship plans for For more information, visit
patients. She’s also working to find out uchealth.com/survivorship.
ways to have these plans documented
within EPIC.
4 | October 2014
UC Health Connected
New Center Serves PTSD Patients
UC Health Stress Center offers evidence-based treatments
P
osttraumatic stress disorder (PTSD) for their assistance in creating the
affects about 5.2 million American center,” says Chard, who is also director
adults during a given year, of trauma recovery at the Cincinnati
according to the National Center for Department of Veterans Affairs (VA)
PTSD. Now, persons suffering from Medical Center. “We will be pleased
PTSD in the Cincinnati region can to provide gold-standard, individual,
receive treatment at a new, centrally couples and family therapy to those
located UC Health center. suffering from posttraumatic stress
The UC Health Stress Center has disorder.”
begun seeing patients at the Stetson Caregivers at the UC Health Stress
Building, located at the corner of Center are UC Health clinical psycholo-
Highland Avenue and Martin Luther gists, social workers and psychiatrists.
King Drive. Chard says the goal for the center is
The center, under the direction of to be able to provide care for approxi-
Kathleen Chard, PhD, a professor of mately 500 new patients and over
clinical psychiatry in the University of 4,000 visits/therapy sessions annually. •
Cincinnati Department of Psychiatry
and Behavioral Neuroscience, was
created with the assistance of the Joey
Anyone can get PTSD at any age.
Votto Foundation. The foundation (now
closed), launched in 2013 by Cincinnati This includes war veterans and
Reds first baseman Joey Votto, made an survivors of physical and sexual
investment of $426,000 in the center.
“We would like to thank the Joey
assault, abuse, accidents, disasters
Kathleen Chard, PhD
Votto Foundation and their teammates and many other serious events.
About P O S T T R AU M AT I C S T R E S S D I S O R D E R ( P T S D )
>> APPOINTMENTS
According to the National Institute of
EVIDENCE-BASED TREATMENTS FOR PTSD INCLUDE: & REFERRALS
Mental Health, posttraumatic stress disorder
Cognitive Processing Therapy (CPT): A cognitive-behavioral therapy For more information
(PTSD) is a mental health disorder that some
that focuses on thoughts and feelings. The focus is on identifying how about the UC Health
people get after seeing or living through a
traumatic experiences changed the patient’s thoughts and beliefs and Stress Center or to
dangerous event. People who have PTSD
how the patient’s thoughts influence current feelings and behaviors. schedule a thorough
may feel frightened or stressed even when
Patients identify and challenge unhelpful thoughts through struc- assessment, call
they’re no longer in danger.
tured therapy sessions and practice assignments. 513-558-5872.
Anyone can get PTSD at any age. This in-
Prolonged Exposure (PE): A cognitive-behavioral treatment that
cludes war veterans and survivors of physi-
focuses on decreasing symptoms of PTSD by addressing the common
cal and sexual assault, abuse, accidents,
causes and treatments in four ways—education about treatment and
disasters and many other serious events.
common reactions to trauma, breathing retraining, in vivo (“in real
Symptoms of PTSD fall into four main
life”) exposure and imaginal exposure. The therapy allows patients to
categories: Re-experiencing the event, such
work through painful memories in a safe and supportive environment
as flashbacks or repeated upsetting memo-
and engage with activities they have been avoiding because of the
ries; avoidance, such as feeling detached or
trauma.
having a lack of interest in normal activities;
Cognitive Behavioral Conjoint Therapy (CBCT): A treatment for
cognitive or emotional problems, such as
couples that combines components of CPT, PE, and couples therapy
negative thoughts or feelings; and hyper-
to treat the symptoms of PTSD. This therapy can be conducted along
arousal, such as difficulty concentrating or
with Parent Management Training to help couples with children who
startling easily.
are also being impacted by the aftermath of the traumatic event.
October 2014 | 5
Connected UC Health
Sanchez Appointed Enterprise UC HEALTH LEADERS CUT THE RIBBON ON THE NEW UC HEALTH PHYSICIANS OFFICE MIDTOWN
Director of Special Projects location during a ceremony and reception Oct. 2. Holding the ceremonial scissors is Peter Iacobell, vice
Anya Sanchez, MD, has been
president, strategic planning and business ventures at UC Health. A public open house at the Midtown
appointed
location (3590 Lucille Drive, Cincinnati) will be held Saturday, Oct. 18, from 10 a.m. to 1 p.m.
enterprise direc-
tor of special
projects for UC
Health. In this
new role, she
will work under
the direction
Sanchez
of UC Health
President and CEO Richard
Lofgren, MD, to lead operationally
focused, enterprise-level projects
and initiatives that are critical to
the mission of UC Health. Sanchez
will also work with the leaders at
UC Health service sites to ensure
that mission-critical initiatives are
successfully operationalized.
Cancer Symposia Nov. 1 UC Health Physicians Office Florence, also newly opened and now seeing patients, will host a
The “Hope. Fight. Breathe.” Lung public open house Saturday, Nov. 1, from 10 a.m. to 1 p.m., 68 Cavalier Boulevard, Florence, Kentucky.
Cancer Symposium will be held
from 8 a.m. to 2 p.m. Saturday, West Chester Hospital
CLINICAL TRIAL SPOTLIGHT:
Nov. 1. This free educational event Partners With MetroParks
for patients, families and caregiv- UC Health West Chester Hospital
Fibromyalgia
ers will be held at the Daniel Drake announced in September a spon- WHAT: An investigational treatment for fibromyalgia that involves
Center for Post-Acute Care, 151 sorship of Butler County Voice of noninvasive cortical electrostimulation of the brain (called RINCE®:
West Galbraith Rd. A light break- America Park Athletic Complex. Reduced Impedance Noninvasive Cortical
fast and lunch will be provided. This collaboration between Electrostimulation). This treatment is
the Pain
For more information, call 513- Do You Suffer From
West Chester Hospital and of Fibromyalgia? delivered by an investigational device
585-LUNG (5864).
of an investigational device
MetroParks will expand the level Testing the effectiveness
sham treatment to see if
receiving the RINCE treatment
sham treatment (sham
called NeuroPoint®. An “investigational”
What is better than receiving the
for fibromyalgia that not be receiving an active
An investigational treatment treatment means you will
electrostimulation
of service MetroParks offers to
involves noninvasive cortical
“Breast Cancer Journey: Snap-
treatment).
Reduced Impedance
of the brain (called RINCE®:
lation). This Who
Noninvasive Cortical Electrostimu have fibromyalgia.
an investigational device Adults 22-65 years old who
treatment is delivered by
device is a device that is being tested
“investigatio nal” device is a
called NeuroPoint®. An Pay
and is not approved for
shot of Research,” will be held
for time and travel.
tournament participants and
device that is being tested Participants will be reimbursed
the U.S. Food and Drug
use in the United States by
Details
Administrati on (FDA). Kerri at 513-558-7104
For more information, call
by the NeuroPoint
The RINCE treatment, delivered or email Kerri.Earles@uc.edu
from 9 a.m. to 2:30 p.m. Saturday, spectators. The arrangement will pierced and nothing is put
Why
and is not approved for use in the
device, is noninvasive which
means no skin is
inside your body.
can help people
To see whether RINCE treatment want to find out
United States by the U.S. Food and
also
with fibromyalgia. Researchers
Nov. 1, at Kingsgate Marriott provide both a new facility and
tolerable. In addition,
if this treatment is safe and
RINCE treatment with a
this study will compare the
Conference Hotel, 151 Goodman new services for Athletic Com- Drug Administration (FDA). The RINCE
Dr. This free symposium for pa- plex users. West Chester Hospital treatment, delivered by the NeuroPoint device, is noninvasive which
tients, their families and friends or will contribute $1 million over a means no skin is pierced and nothing is put inside your body.
anyone interested in learning about period of 12 years to build a field WHY: To see whether RINCE treatment can help people with
advances in early-phase breast house that includes restrooms, a fibromyalgia. Researchers also want to find out if this treatment is
cancer research taking place at the concession area, a storage area for
safe and tolerable. In addition, this study will compare the RINCE
UC Cancer Institute and the Cin- equipment and trainer’s rooms.
treatment with a sham treatment to see if receiving the RINCE
cinnati Cancer Center, will include In addition, UC Health will be
sessions on mind-body medicine, the sole provider of health care treatment is better than receiving the sham treatment (sham
acupuncture and clinical trials as services during sponsored events. treatment means you will not be receiving an active treatment).
well as a chance to ask questions of Sports medicine specialists and WHO: Adults 22-65 years old who have fibromyalgia.
the research team. A light breakfast physical trainers will be available PAY: Participants will be reimbursed for time and travel.
and boxed lunch will be provided. to support tournament activity at
Register for either program at no cost to the event organizers or DETAILS: For more information, call Kerri at 513-558-7104 or
uchealth.com/events and select UC the athletes it serves. • email kerri.earles@uc.edu.
Cancer Institute in the dropdown.
6 | October 2014
UC Health Connected
P U R S U I N G P E R F O R M A N C E E XC E L L E N C E
Enterprise Goals: Measures We Can All Live Up To
IN MY INITIAL MESSAGE TO YOU last month, I shared • Areas in which improvement directly impacts
that we would soon be focusing our efforts on a small but patient care and experience in a positive manner.
important set of measures. Promise kept. The needs of the patient come first. *
We have examined national quality, safety measures, and • Space for everyone to contribute.
our performance parameters and have selected six areas of Health care is a team sport. *
focus. • Balanced metrics.
The safest, highest quality system is the most efficient. *
In selecting these areas of focus we wanted:
* Quotes shamelessly stolen from our President and CEO Dr. Rick Lofgren.
HER E AR E OUR ENTER P R IS E GOAL S F O R F I SC AL YEAR 2015.
SAFETY SERVICE (INPATIENTS) GROWTH
Reduce the number of patients Improve the patient care experience This goal is focused on University
who experience a hospital-acquired as measured by the HCAHPS (Hospital of Cincinnati Medical Center. As an
infection, specifically CLABSI Consumer Assessment of Healthcare academic medical center, we want
(Central Line Associated Blood Stream Providers and Systems) patient to be a referral center for the sickest
Infection), CAUTI (Catheter Associated satisfaction survey for hospital of the sick. Our growth goal is to
Urinary Tract Infection), and SSI patients. increase the referrals from outside
(Surgical Site Infection). We would hospitals to UC Medical Center. We
SERVICE (OUTPATIENTS)
like this to be zero, but we will settle will accomplish this by (1) making it
Improve the patient care experience
for tremendous improvement. easy for them to send their sickest
as measured by the CGCHAPS
patients to us, (2) delivering excep-
QUALITY (Clinician and Group Consumer
tional care, and (3) making it easy for
Reduce the number of patients who Assessment of Healthcare Providers
them to receive patients back into
experience an undesired event while and Systems) satisfaction survey for
their home communities when their Norton
in our care as measured by the AHRQ patients in our clinics or ambulatory
care can best be delivered there.
PSIs (Agency for Healthcare Research settings.
>> News Or Ideas?
and Quality, Patient Safety Indicators).
EFFICIENCY Have performance
We will focus on 11 of these nation- We need your help to improve all
Reduce the cost of supplies, per improvement ideas
ally recognized measures of care. of these. Come up with ideas by
patient visit, adjusted for the or news to share?
complexity of care. Our goal is looking for things that don’t work Contact Norton
not just to pay less for “stuff,” but well for our patients. Check with at jeff.norton@
to eliminate waste. As deductibles your boss. If you get the “OK,” test uchealth.com.
rise, our customers are paying directly your idea in a small and safe
for more of their care. By reducing manner. If the result is measure-
waste, we will deliver better care able improvement, tell others. If
and improve the value we provide not, tell others what didn’t work
to our patients. and try something else.
Be well,
Jeff Norton
Vice President and Chief
Performance Officer
October 2014 | 7
Connected UC Health
Building a Culture of Philanthropy
New foundation president has expanded role
With barely 90 days under his belt, Chris
Chris Smith
Smith settles into his office at the UC Health
Business Center to reflect on his new role as
president of UC Health Foundation and vice
president for development and alumni affairs
at the University of Cincinnati Academic
Health Center with UC Foundation.
A
s his dual appointment with UC Health
and UC Foundation suggests—Chris
Smith has no small task ahead of him.
He manages teams of fundraisers at both
institutions, and given the overlapping
missions and symbiotic relationship of the
health system and the Academic Health
Center, unifying the leadership of both
foundations was a natural next step.
uchealth.com
Inpatient and A native of Miami, Florida, Smith has
outpatient services spent the last 22 years of his career in
available in the
higher education fundraising, working in
following communities:
Indiana at Marian University and then
OHIO
ADAMS COUNTY Purdue University before heading west to
ANDERSON the University of Utah where he served as
BROWN COUNTY
assistant vice president for health services
CLIFTON
DOWNTOWN
development. It wasn’t just the challenge of
FAIRFIELD coordinating and strengthening fundrais-
HARPER’S POINT ing for the academic medical center that
HARTWELL excited Smith about this job.
KENWOOD
“I love being back in the Midwest,” says
KETTERING
LIMA Smith. “Cincinnati is a great town. I’ve been
MASON warmly welcomed and I’m having a great A young foundation, UC Health Foundation garners private
MIDTOWN time exploring the neighborhoods and charitable funds to support UC Health. Chris Smith will build upon
MILFORD
learning all the city has to offer.” the groundwork built by Penny Pensak, who retired from her role
MONTGOMERY
MT. AUBURN Smith does not hesitate when asked as president of UC Health Foundation in June. With the changing
TRENTON about his vision for UC Health Foundation landscape of health care and reimbursements and profit margins
TRI-COUNTY and UC Foundation. “We must create a narrowing, philanthropy will play a pivotal role in helping UC Health
WEST CHESTER
culture of philanthropy.” To build that reach its goals and become a destination for advanced specialty care.
WESTERN HILLS
WHITE OAK culture and to integrate philanthropy to
WILMINGTON all areas will take time, trust and assistance program. Nationally, data show that >> FOR MORE
WYOMING from all associates. approximately 80 percent of individual INFORMATION
KENTUCKY “I look forward to meeting employees, giving to academic medical centers comes Interested in learning
FLORENCE
learning about their passion for their work, from patients and their families. more about UC
LEXINGTON
MAYSVILLE and helping find ways for everyone to be “Giving is a powerful healer,” says Smith. Health Foundation?
SOUTHGATE involved with philanthropy. People give “Giving can also bring closure to a family Visit www.uchealth.
INDIANA because of the excellent work we do here.” after a challenging illness. Whatever the com/foundation.
AURORA In the next year, a primary emphasis for motivation, we must create opportunities
BATESVILLE
UC Health Foundation will be to continue that allow patients to show their gratitude
GREENSBURG
MADISON to build its grateful patient fundraising by giving back to us.” •
NORTH VERNON
RUSHVILLE
8 | October 2014
n Focus on Outstanding Associates n
October 2014
UC Health is fortunate to have nearly 10,000
associates across our collective health system
fulfilling our mission of delivering outstanding
patient care, discovering paths to better health
through research and educating the next
generation of physician-scientist leaders.
You—the dedicated people who keep our
network of hospitals, outpatient care sites and
NO ROOM FOR MISTAKES administrative offices running smoothly—
Patricia Pierson.. ............................ ii
make the difference, and we can’t recognize
‘GOLDEN RULE’ ALL THE TIME your efforts enough.
Melanie Reed................................. iv
HEALING WITH WORDS In this quarterly supplement, we are sharing
Jennifer Price................................. vi stories about individuals who recently
MAKING A DIFFERENCE received recognition for going “above and
Annie Brown................................. viii beyond” in their jobs. We could fill volumes
CARING AND COMPETENT with these stories.
Becca White.................................. ix
Please consider recognizing the efforts of
A TRUE LEADER your colleagues by nominating a peer for
Emily Musonza.............................. x
Thank you
one of UC Health’s associate recognition
awards. Information about each of the
programs is included in this special section.
for all that you do,
Richard Lofgren, MD Myles Pensak, MD
President and Chief Executive Officer Chief Executive Officer
UC Health University of Cincinnati Physicians
U C H E A LT H VA LU E S
R E S P E C T · I N T E G R I T Y · T E A M W O R K · E XC E L L E N C E
UC HEALTH DANIEL DRAKE CENTER FOR POST-ACUTE CARE
Pharmacy Tech Mindful That Patients’ Lives Are in Her Hands
Cultivating EXCEL L ENCE
NO MATTER HOW BUSY or harried coming to Daniel Drake Center for With her strong work ethic, knowl-
her day, pharmacy tech III Patricia Pierson Post-Acute Care 10 years ago, she worked edge base, and years of experience,
stays focused on getting patients’ in a retail pharmacy environment but Pierson is also involved in training new
medications right, because there’s no didn’t really like “just dispensing meds.” pharmacy hires, getting them off to a
room for mistakes. On a typical day at Daniel Drake good start. She said it’s easy to create a
“I take pride in how cautious I am Center, Pierson might do all of the culture of excellence within the phar-
because people’s lives are in our hands. following: fill IV batches for the next day, macy because, “There’s a lot of good
When I’m feeling too hurried or rushed, I fill Pyxis machines for all units, draw up teamwork going on, working together
tell myself stop and think. Then, I slow morphine, barcoding, compounding, to get things done. We work hard, and
down and tell myself to be as careful as if packaging, and billing for the Skilled we also have fun. I enjoy it.”
I were preparing this prescription for my Nursing Unit. Recently, she took the lead Pierson says jokingly that her work
mother,” she says. on three special projects: converting all motto is, “The only way to do it is to do
While safety and security are her drugs in use at Daniel Drake Center to it!”
constant companions, what Pierson 16 new Pyxis machines; setting up Pyxis Erin Scott, pharmacy director, says,
enjoys most about her work is the units at Christ Hospital on the Daniel “Patty is a go-to person in our pharmacy.
challenge and variety it gives her. Before Drake Center 30-bed, long-term acute She always displays the RITE values,
care unit; and transferring HealthSouth multi-tasks, and completes more than
Rehabilitation Hospital, which is on site at her fair share of the workload. She has
Daniel Drake Center, to its own, indepen- a very positive attitude and is always
dent pharmacy department. available to answer a question or help
In the past year, Pierson has spent so a co-worker. She is someone we all
much time working with Pyxis machines count on to do the job well, completely,
that she calls them “her babies” because, accurately, and even with a little humor.
Patricia
she says, “I built them!” She is a shining example, and we are
very blessed to have her on our team.
We appreciate all that she does.” •
Pierson
OCTOBER 2014
n ii nCultivating EXCEL L ENCE
It’s RITE to Recognize Program
Daniel Drake Center for Post-Acute Care’s “It’s RITE to Recognize” program spotlights deserving co-workers for consistently providing the
RITE Core Values of Respect, Integrity, Teamwork and Excellence. We’re not able to list all of them here, but we have followed the model of
Daniel Drake Center, which publishes a representative sample in its What’s Up biweekly newsletter.
Kimberly Clement, occupational therapist, Quarterly Service Excellence Award NOMINATING INFORMATION
“Thank you for your compassionate service Patricia Pierson, Pharmacy Technician,
and care to me. I have enjoyed being your The Daniel Drake Center for
Pharmacy
patient. It is employees like you that make Post-Acute Care’s It’s RITE
“Patty is being nominated by her peers for
Drake Center a high-quality health care to Recognize program is ongoing.
facility.” being a go-to person in our pharmacy. She
has taken on many projects in the last year,
Nomination cards and deposit boxes
Tracey Elliott, PCA, SNF, 2N, “I felt that including the Pyxis conversion, the HS can be found throughout Daniel
Tracy went over and above to make my pharmacy conversion and the setting up Drake Center.
stay here at Drake very comfortable.” of the Pyxis units at Christ. For all of these
Katie Hughes, respiratory therapist, reasons and so many more, her peers
“Devotion to your patients. You exemplify chose her to be the first ever Pharmacy
what it means to be a devoted caregiver. Department Associate of the Quarter.”
Thank you!” (See full profile on page ii.)
Wes Hughes, EVS, “New to Drake, he took
the time to take me somewhere rather than Nominees
explain and have me potentially get lost. Monique Adams, dietary (cook), food
Great smile and very friendly.” & nutrition services, “Monique is very
Marcus Keel, safety & security, “Hard dependable. She goes above and beyond
worker, friendly, keeps the people at making sure food for patients has good
Drake safe …” taste. Monique also plays a great role of
Sherry Smith, HUC, SNF, 2S, “Sherry was being a team player. Whenever short
wonderful with getting all the charts staffed, she will help out without being
together and arm band labels, as the four asked. She observes what the needs are
patients came in within a half hour at shift and follows through. Monique also
change.” represents her co-workers as well as
management team. Glad to have Monique
as an employee of the Drake Center.”
Molly Massey, conference center
coordinator/food & nutrition services
assistant, “Customer service and interac-
tion with potential clients on the phone
and in person is off the charts. Handles the
food & nutrition services (FANS) adminis-
trative functions as well as juggling the
conference center scheduling and event
planning. Is valued and respected by all
members of the FANS team.”
OCTOBER 2014
n iii nUC HEALTH BUSINESS CENTER
Golden Rule is Standard Practice for Central Scheduler
Cultivating EXCEL L ENCE
MELANIE REED, central scheduler at matter of minutes and always with a be able to do it alone, but together we
UC Health, enjoys being the first point smile. can offer each other support and make
of contact many patients have with the Reed and the other members of her a difference to our patients.”
health system because she practices the team schedule all types of diagnostic When she is not working Reed enjoys
Golden Rule. tests for all UC Health locations. Last spending time with her husband and
Reed, who has scheduled diagnostic month, Reed’s team experienced a three adult children, and couponing
tests for patients since 2012, treats every record-high call volume—2,720 calls. with her oldest daughter.
caller the way she would want to be When they’re not answering calls “I learned how to coupon from
treated as a patient. they’re making them, following up with YouTube videos,” she explained. “I don’t
“I enjoy my job because I know what physician offices that have indicated coupon for 200 yogurts, like you see
it is like being on the other end of the patients need appointments. She credits people doing on TV—I don’t need that.
phone; sometimes a good attitude and her team and her manager for being able But I have found that I will never pay
a listening ear is all it takes to create a to maintain a high standard of work. for toothpaste or a toothbrush, and will
positive first experience,” says Reed. “This department is the definition of pay a nominal fee for other hygiene
“There is much more to scheduling teamwork,” Reed says. “None of us would products.” •
than just getting our patients an
appointment,” Reed adds.
Central schedulers are responsible for
answering calls, creating a new patient
account in Epic, verifying insurance and
scheduling an appointment—all in a
Melanie
Reed
OCTOBER 2014
n iv nCultivating EXCEL L ENCE
RITE to Recognize Honorees Fran Matre: “Not only did Fran and her Katie Smith: “Following Katie’s well-
(July–September 2014) team turn around a lot of rush projects deserved promotion, she continued to
quickly and flawlessly, sometimes even manage and complete all existing projects
Dennis Patrick, Ron Moss, Patrick Meyer:
ahead of schedule, but Fran was also flawlessly, not letting details fall between
“All three of these maintenance staff
proactive in identifying potential printing the cracks even during a hectic and busy
assisted with door issues early one Friday.
problems in advance and suggesting transition. She remained an effective
Without their “can do” attitude, several staff
effective resolutions. Thank you!” member of her teams, contributing with
would have not gotten to their offices on
integrity and providing excellence in all
time. Dennis even clocked in early to assist
of her results.”
with door lock issues we had.”
Christen Browne: “Thank you for your
Melanie Reed: “I’m not sure who owns
assistance with Epic training at West
the hospital scheduling department at
NOMINATING INFORMATION Chester Hospital. You do a great job helping
585-8378, but they need to know that
The UC Health Business Center’s us train our staff each month. Pat Harris
Melanie is a STAR! I needed to schedule
really enjoys working with you. Keep up
an EMG and she was friendly, professional, RITE to Recognize program is ongoing,
the good work!”
efficient, and accommodating.” and nomination cards can be found
(See full profile on page iv.)
throughout the Business Center. They
should be mailed to the listed human
resources address.
OCTOBER 2014
n v nUC HEALTH UNIVERSITY OF CINCINNATI MEDICAL CENTER
Social Worker Heals with Words
Cultivating EXCEL L ENCE
“ATTITUDE IS GRATITUDE.” That’s As a social worker at a large academic she makes a tremendous impact on those
a motto Jennifer Price lives by in her medical center, she comes across people she crosses paths with.
position at University of Cincinnati from all walks of life. Some are patients, “Social work is about human experi-
Medical Center where she’s a social others have a loved one in the hospital ence,” Price says. “You must know yourself
worker in the emergency department. and then there is that occasional visitor and be comfortable in your own skin and
She started her journey at UC Medical that simply needs help with everyday life willing to be engaged with everyone.”
Center 20 years ago as a social worker in obstacles. When she’s not proudly working at the
the Office of Decedent Affairs. Before Providing crisis counseling is a big hospital, she spends time with her family
joining the UC Health family, she was a part of what Price does on a daily basis and pets. Two of her hobbies are buying
social worker guiding at-risk youth at but she doesn’t stop there. Being a flowers and plants and studying life itself.
Lighthouse Youth Services and Friars supporter, listener, and simply a friend to There isn’t a day that goes by that she
Club in Cincinnati. all, not just the ones who may ask, is how doesn’t have flowers or plants nearby and
each day she takes few minutes to smile
and appreciate all that life has to offer. •
Jennifer
Price
OCTOBER 2014
n vi nCultivating EXCEL L ENCE
Physician of the Quarter Service Excellence Awards Tim McGrath is a unit coordinator known
Jeffrey Sussman, MD, trained in general Jennifer Price, MSW, is a social worker by the team on 8E as always going the
surgery and critical care surgery at the known for providing encouragement, extra mile to help patients, families and his
University of Michigan after completing motivation and support to all especially the fellow staff. He’s described as a joy to work
medical school at UCLA and tumor patients. She’s described as being warm with, true team player and selfless. Patient
immunology research at the National and welcoming to everyone at all times. family members constantly comment on
Institutes of Health. He joined the No matter what is presented to her she will how nice and helpful he is. He always
Department of Surgery at the University never stop trying to help those in need makes sure to ask the team what he can
of Cincinnati in 1997. Sussman’s patients because she never knows when her words do to help and follows through on what is
describe him as being very professional, may have a positive impact on that one asked of him, all while smiling! Even though
caring, thorough and a great communica- person who really needs it. Her words and Tim doesn’t provide direct patient care,
tor. His commitment and concern for his actions are a constant reminder that one his support of the patient care staff on 8E
patients comes before all else in his can never go wrong with kind words, a yields yet another “breadcrumb” on the
practice. listening ear and actions that come from path to great patient experiences.
the heart. (See full profile on page vi.)
Employee of the Quarter Unsung Hero Award
Jeremy Valerius, RN, is humble and Gina Frommeyer, MSW, is a social worker Plant Operations and Maintenance is an
quiet in his actions but someone whose who goes above and beyond her role to amazing team of professionals consisting
actions do not go unnoticed by his peers, help patients. She recently demonstrated of carpenters, electricians, plumbers, audio
patients and patient’s family members. the RITE Values with a patient at University engineers, painters, HVAC experts, a sign
His demonstration of the RITE Values are of Cincinnati Medical Center, even after he maker and others. When one considers that
many and the prevailing theme is one of was discharged from the hospital. In every they are responsible for work requests from
genuineness and caring. He truly cares in instance, Frommeyer defines exemplary everywhere on our campus, it becomes
such a way that he has a profound and service and UC Health’s RITE Values and is very clear how busy this group is every day.
lasting impact on those he helps. without a doubt so deserving of this award. The many requests they are assigned are
not always easy to fix and when adding in
Lewis Stoffel, RN, has experience that is all of the regulatory requirements, their
invaluable to the infusion team and other plates are certainly full! So much of what
NOMINATING INFORMATION staff at the Barrett Cancer Center. He has they do reflects upon the organization and
the keen ability to adapt policies and creates first impressions. Each is truly an
The University of Cincinnati Medical
procedures to reflect the ever-changing Unsung Hero.
Center Service Excellence Awards landscape of patient care. He’s described
are quarterly. Nomination forms are as being respectful to those he interacts Patient Experience Awards
emailed to associates several weeks with—a gentle guide to the patients—and
To be eligible for this award, scores must rise
prior to the deadline and should be shows integrity in that he’s a strong patient
over three consecutive quarters.
and nurse advocate. Stoffel is known to
submitted to Judy Hughes at: judy.
deliver on his commitments and accepts 8NW improved their scores by 65
hughes@uchealth.com, 513-584-7690 responsibility for his actions and the percentile points in the last two quarters.
(fax) or nuclear medicine, ML 577. actions of those on his team. He is truly CT scan department improved their
committed to UC Health’s core values in scores by 39 percentile points in the last
patient care and raises the bar of high two quarters.
standards to really define what an infusion
nurse should be and is! Outpatient Women’s Health Services
at the Hoxworth Center improved their
scores by 24 percentile points in the last
two quarters.
OCTOBER 2014
n vii nUC HEALTH WEST CHESTER HOSPITAL
Medical Records Specialist ‘Just Likes Helping People’
Cultivating EXCEL L ENCE
WORKING IN HEALTH CARE runs Edmondson, director of government Brown recalls a time when she felt
in Maryann (Annie) Brown’s family— audits and manager of health informa- that she was able to truly make a positive
four of her eight siblings have health tion management. “Her position is impor- impact on a patient. Several months ago,
care careers. But besides that, Brown, a tant as she provides copies of medical she says, a patient came into the medical
medical records ROI specialist, just likes information upon receipt of a valid records office looking for specific docu-
helping people. authorization, in a timely manner for mentation provided by her physician
If you visit the West Chester Hospital continuity of patient care.” and which she had lost. She needed to
Business Center, Brown is the first person Brown, who has worked at West provide the paperwork to her insurance
you’ll see when you walk through the Chester Hospital for nine months, had company.
front door. She cheerfully greets patients, an early interest in the medical field “I was able to help her get in contact
visitors, and co-workers alike, while and, as a high schooler, volunteered at with her doctor, whom she had attempt-
answering hundreds of calls a week, a laboratory doing data entry. She later ed to reach several times on her own
processing and completing record worked as a pharmacy clerk and in a without any luck,” Brown recalls. “She was
requests for physician offices, health physician’s office. so overcome with joy when she actually
insurance companies, subpoenas, “I enjoy seeing the patients and their got to talk with her doctor, and not a
disability and legal requests, as well as families every day,” she says. “It’s a good machine, that she broke down in tears
assisting patients who request copies feeling knowing that sometimes such a and said she was very grateful for my
of their records. simple request that we are able to fulfill assistance.” •
“Annie is the first smiling face you see makes a world of difference for the
at the West Chester Business Center and families.” NOMINATING INFORMATION
her position is much more than meets WOW Associate honorees are selected
the eye,” says her manager, Donna quarterly. To nominate an associate, fill
out a form located in the main lobby of
Annie
West Chester Hospital and mail it to
the listed human resources address.
Brown
OCTOBER 2014
n viii nUC HEALTH UNIVERSITY OF CINCINNATI PHYSICIANS
Medical Assistant Up to the Challenge
Cultivating EXCEL L ENCE
“WHEN DO I NEED to have this where I feel like I’m actually making a dif- “We work to get these patients in
completed?” ference. I can see the effects of what I am efficiently and usually the process is com-
This may seem like a simple question, doing in a positive way. The office I work plete in two weeks without any glitches,”
but in the world of hospital care, an in really listens to their employees and White said. “It is a complicated process
urgency to get things done efficiently makes me feel valued for my sugges- so it’s nice to be able to help someone in
with the patient’s wellbeing and comfort tions,” White says. this type of situation. The patients that
as a top priority speaks volumes. White has offered various improve- come in with this disease are so positive;
For Becca White, medical assistant ments to patient process, most recently I’m impressed and amazed every time I
in the GI department, this statement is noted in her exchange with ALS patients. meet them.”
simply her mentality when it comes to Working in the office of Donald Schoch, White’s passions outside of the hospi-
working with patients. With five years MD, numerous requests to insert feed- tal walls reflect the same can-do attitude
of experience in the medical field, White ing tubes in ALS patients are received; she exemplifies as a medical assistant at
is no stranger to the importance of a process that tends to be complicated UC Health.
excellent patient care, but through her and potentially difficult for the family “I love to go hiking and backpacking
two years at UC Health, she has seen the and patient involved. and just spend time outdoors with my
true effects of this first hand. “After the visit with me, the patients dog. I own a canoe and enjoy taking it to
“This is the first place I’m working and their families deal directly with the Little Miami River or East Fork Lake. I
Becca and she makes sure that what is have done a little of the Great Miami but
obviously an emotional and somewhat that one is a monster!” she says.
difficult process gets accomplished as In her career as well as in her interests,
easily as possible. This is a great source White attributes her achievements to two
of relief for me, the referring physicians, very important people in her life. “I feel
and most importantly the patients and like I owe any success I have ever had to
their families. I know that if I ask Becca to my parents,” White says. “They gave me a
do something, it will get done correctly great example of what a smart profes-
and that all parties involved will feel that sional looks like, works like, etc. I praise
their problem or issue was dealt with in them because they laid that out for me
a caring and competent fashion,” says and let me know how it’s supposed to
Schoch. happen.” •
NOMINATING INFORMATION
The University of Cincinnati Physi-
cians Caught Caring Award program
is ongoing, and nomination forms are
available on uchealth.com in the
password protected area of “UC
Physicians Faculty & Staff.” Get there
by selecting “Associates & Staff ” under
Becca
“Quick Links” at the bottom of the
uchealth.com homepage. See your
manager to nominate someone for a
Service Excellence Award.
White
OCTOBER 2014
n ix nLINDNER CENTER OF HOPE
Recreation Therapist Helps Patients Find Joy
Cultivating EXCEL L ENCE
EMILY MUSONZA, certified recreation very relaxing and enjoyable; she has a adults, seniors and adolescents.
therapist, has been at the Lindner Center personality that made you feel safe to Musonza’s manager describes her
of HOPE since its opening in 2008. One of talk free in group.” as “that employee you wish you could
her primary roles is to conduct groups on Recently Musonza did a presentation have a dozen just like her.” In addition to
the patient care units, using creativity and at a regional Recreation Therapy providing care to her patients, Musonza is
activity to help patients develop personal Workshop on “Creating a HOPE Kit on an considered flexible, dependable and easy
insights, as well as knowledge and skills in Inpatient Psychiatric Unit.” A HOPE Kit is to work with. She is truly a leader in her
coping with their mental illness. a toolkit of personal items a person can department.
Musonza has received numerous STAR use to help deal with stressors. In the In her spare time Musonza enjoys
awards from patients. One patient wrote, presentation, Musonza shared the spending time with her husband, Tim,
“Emily helped me see some things I can concepts behind the HOPE Kit, how to and 3-year-old daughter, Mia, as well as
Emily
do in my life that add joy, fun and create a HOPE Kit, and how to run the other friends and family. She particularly
creativity.” HOPE Kit group on an inpatient unit for enjoys watching the Bengals win. •
Another wrote, “She has just the
right personality and knowledge to do
a wonderful job. Emily’s groups were
Musonza
OCTOBER 2014
n x nCultivating EXCEL L ENCE
The Lindner Center of HOPE’s core STAR values are Service, Teamwork, Achieving excellence and Respect.
Debbie Agricola “is caring and always Rogher Hargus and Kathleen Neher Shelley Paulette “stayed late to help me
makes time to talk with patients one-on- “worked tirelessly to ensure the move from with my charting so I could be on time to
one when they need it. She truly cares for the old Sibcy unit to the new one was as attend a training class. Shelley even offered
every patient’s needs and will always go smooth as possible. Their dedication to the to come back after the training if we were
above and beyond for patients. She is the success of this program is noticed by staff.” unable to complete all the charting
hardest worker I know. She has a great Karen Herlihy’s preparation and presenta- beforehand. Thank you for being an
attitude every day. She never stops moving tion to Joint Commission “was outstanding, awesome team player, Shelley!!”
and is always looking to help. She is an prompting superlative comments from the Lynn Raver is “an amazing ASC/Supervisor
awesome co-worker and always remem- survey team. This occurred while managing who is always willing to help out when
bers birthdays and special occasions. She is an unusually high volume of medical staff needed without even asking. Not only did
always thinking of others. She helped me credentialing.” she assist us with our new patients when
adjust here and made me feel so welcome we were busy, but also dealt with a difficult
when I was new.” Joey Isaacs has been “a huge support in
getting ADTP ready to be running. He has situation. Thank you so much for everything
Fred Bishop’s efforts during the Sibcy pitched in and come to the rescue so many you do.”
House move “were exceptional. Without his a times. I am so grateful to be working with Kris Riffe came in on his day off to teach
leadership and personal effort in assuring such a wonderful, committed person. DBT skills to the new ADTP staff. He
we had all the electronics needed, this Thank You Joey!!” committed four hours to help train them
wouldn’t have been a successful move.” and did an amazing job! We are all grateful
Lynette Jackson for doing a fantastic job
Rick Blizzard is “very knowledgeable during the June 25 Joint Commission visit for his time and commitment.”
about Life Safety codes and Environment of “when talking with the surveyor on Adult Jane Schimweg is “more than willing to
Care standards. During Joint Commission North. Lynette responded very profession- lift an extra hand to help out her fellow
surveys, it is the surveyor’s job to find areas ally and positively. Thank you for all you do.” co-workers when a shift needs coverage.
for improvement. Rick did an exceptional She goes more than the extra mile, and for
job getting items resolved during the Kelly Jones “volunteered to help out on a
project to help prepare for the upcoming that she is better than a STAR; she is a bright
survey. Rick is a hardworking and commit- shining planet. Thanks Jane for all you do.”
ted team leader.” visit from Joint Commission. It took her two
days from her normal responsibilities. Andrea Shropshire is “always in a cheerful
Michael Boseman “went out of his way to Thank you so much for helping with this mood and willing to help patients. Andrea
be kind and helpful and made our day. We project.” is a wonderful, dependable teammate to
were in a hurry and he made things a lot work with too!”
easier for us and sent us away with Kelly Mathis went “above and beyond her
gratitude and smiles. Thank you, again!” scope of duties to help make the center’s Lin Thomas receives patient compliments
ODH survey and Joint Commission survey a every month. The common theme is her
FANS Team “you all did an awesome job success. Thank you Kelly for your support kind and caring style described by these
of catering the employee open house for and all you do here! Without a second comments: “extremely positive,”“she is very
Sibcy. I know it’s a lot of extra work for thought, she provided assistance during kind and really seems to care,”“she is always
everyone and it was greatly appreciated. the Joint Commission survey. She was willing to do anything to help make this
Please tell all the FANS employees they extremely helpful ensuring various stressful and difficult time more bearable,”
rock!” computers were set up appropriately, “observed her interactions with many
Keri Fenn is “a great team player always running reports and assisting the surveyors patients and always saw loving care and
helping her coworkers throughout the during record review. Thank you for being respect,”“demonstrated such great
day. The patients consistently tell staff how a great part of the team!” compassion and total infectious enthusi-
helpful her groups are and how supportive Krista Million is “always kind and asm that I gained hope through contact
she is. Keri is truly an asset to LCOH. Thanks considerate. She works hard and is a team with her.”
Keri!!” player. When making choices she uses Continues on next page
Mike Grossi is “a great balance of what a wisdom and gentleness. Thanks Krista
great boss should be. I appreciate the level for all you do!”
of encouragement and feedback Mike Kathleen Neher, Mike Grossi, Joe NOMINATING INFORMATION
provides and his straight forward approach. Swygart worked all week, plus all three
Thanks for all you do, Mike!” Employees can nominate co-workers
open house events and then spent six
hours on Sunday completing the physical
for a STAR Award by completing
and patient move to the new Sibcy House. forms available at time clocks and in
Their dedication and hard work was truly the human resources department.
above and beyond.” Winners are selected monthly.
OCTOBER 2014
n xi nYou can also read
