Paderborn Station New Arrivals Guide - Think information think - BFGnet
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HIVE BLOGS Keep your finger on the pulse and sign up for current station and local information. Read about health, education, employment, what’s on, discounts, charities, welfare, housing and relocation. It’s all covered! www.bfghive.blogspot.com www.brunssumhive.blogspot.com www.shapehive.blogspot.com www.napleshive.blogspot.com 1. Go to the top left hand corner of the Blog and enter your email address in the box (not Dii/MODnet) 2. Respond to the confirmation email which will be sent to you automatically You will now receive email alerts summarising posts to the Blog. Just click on links to read more! Other HIVE Blogs can be accessed through the Army website at: www.army.mod.uk/welfare-support/23438 2 Edited by I.M March 2019
3 Edited by I.M March 2019
CONTENTS PAGE Paderborn Station 6 Why HIVE 7 Arrivals Checklist 8 Accommodation 9 - 11 SFA Babcock Pets & Registering Dogs Visitors Welfare Accommodation Free Internet Telephone Connections/ Disconnections Mobile Phones BFBS TV Recycling Hunting, Clay or Sporting Weapons Deployment 11 Discounts 11 Education 11 Nurseries, Schools & Further Education Childminders Employment 12 Dependant Vacancies Trading from Home Finance & Legal 12 - 13 Bank Accounts Forces Fixed Rate UK Credit & Debit Cards Kindergeld Foreign & Commonwealth 13 Healthcare 13 Medical Care Dental, Mental Health & Hospitals Local Area Information 14 Leaflets & HIVE Guides Restaurants Shopping Tax Free Shopping (Mehrwertsteur) Tax Free Vehicles 4 Edited by I.M March 2019
Relocation 14 Assignments Next Location Information iHIVE Transition & Leaving Personnel 15 Service Leavers, Future Employment and CTP Civil Servants/MOD Civilians/Contractors Housing Travel & Transport 15 HIVE Transport Guide BFG Vehicle Registration & De-registration BFG Fuel Card Unit & Station Information 16 - 17 ID Cards HIVE Blog HIVE Clubs & Activities Guide Youth Activities Translator Pader Pages SSVC Cinema BFBS Radio BFGnet Postal Services Emergency & Useful Numbers 17 - 19 Welfare & Support Services 19 - 20 HIVE Locations 21 Mission Statement & Disclaimer 22 5 Edited by I.M March 2019
WELCOME TO PADERBORN STATION The HIVE would like to offer you a warm welcome to Paderborn This guide is designed to answer some of the questions that may arise when you first arrive in Paderborn, particularly if it is your first assignment to Germany. There are two HIVE locations in Paderborn Station and the addresses and opening hours are shown below. Any changes to these hours will be advertised in advance on the HIVE blog www.bfghive.blogspot.com Please feel free to pop in and see us. The HIVE is an information centre for the Service Community, which includes single and married serving personnel, civilian, MOD employees and their dependants. Our aim is to provide a professional information and referral service. We endeavour to answer all your queries and find the information you need, or point you in the right direction for the best possible help and support. If you are arriving from outside Germany take a look at www.bfgnet.de where you can access ’Arriving in BFG’ tab; it provides lots of general information in conjunction with this guide. The HIVE can provide you with a copy of the Westfalen Garrison Service Community Official Guide for more detailed information about the local community including housing, schools, welfare support and station facilities. HIVE Opening Hours Paderborn HIVE Sennelager HIVE Monday 0900 - 1300 Monday 0900 - 1300 Tuesday 0900 - 1300 Tuesday 0900 – 1300 Wednesday 0900 - 1300 Wednesday 0900 – 1300 Thursday 0900 - 1300 Thursday 0900 – 1300 Friday 0900 - 1300 Friday 0900 – 1300 Driburger Strasse NAAFI Family Store Building 15, Barker Barracks Otto Hahn Strasse 20 Paderborn, 33100 33104 Sennelager Tel: 0049 (0) 5251 57191 Tel: 0049 (0) 5254 982 2771 Email: Email: paderbornhive@armymail.mod.uk sennelagerhive@armymail.mod.uk We look forward to seeing you at the HIVE. Please note that due to the drawdown of British Forces Germany during 2019/2020, information in this Guide can change at any time. 6 Edited by I.M March 2019
CHECKLIST FOR ARRIVAL IN PADERBORN We have all moved many times before, but here we have tried to include things that you might overlook when you first arrive. We understand that the list is not relevant to one and all. CHECKLIST USEFUL PHONE NUMBERS Paderborn HIVE: 05251 57191 Visit the HIVE Sennelager HIVE: 05254 982 2771 Register with a Bank Telephone/Internet Dog Registration Clerk Register Dog 05254 982 2758 Register for employment (LSU) LSU: 05254 982 5488 ID Card ID office: 05254 982 2758 NAAFI Ration Card Speak to your Unit Welfare BFG your car and complete driving BFG VLO: 05254 982 2638 MATRIX test Matrix test via BFGnet.de BFG VLO Test Centre: Book car in for BFG and lights test 05254 982 2638 Sennelager Medical Centre: Register with Dental & Medical Centres 05254 982 2414 Sennelager Dental Centre: 05254 982 2482 Get Kindergeld forms from UWO, Assistance can be requested from the BFGnet.de, or the HIVE translator. NAAFI: 05254 982 2602 or visit HIVE Find nearest Supermarket/NAAFI for Shopping Guide BFGnet.de has up to date schools Register Children at school and for information. School/Youth Club Bus Bus Supervisor: 05254 982 2003 Apply for ARAL Fuel card www.bfgnet.de/fuelcard/aral-fuel-card- bfg.html Collect your BFBS TV satellite box from BFBS Sennelager. BFBS: 05254 804 4100
ACCOMMODATION Service Families Accommodation (SFA) The Paderborn Station Housing Office is located in: Normandy Barracks, Building 1. Sennelager Civ: 05254 982 4435 Mil: 79 4435 For more information on accommodation, SFA and SLA, please call into the HIVE to pick up an Accommodation Information Sheet. Babcock Babcock is the provider of maintenance and repairs for SFA and military buildings. If you have a fault that you wish to report Babcock can be contacted: https://bssg.babcockinternational.com/report-a-fault Tel: 0800 888 4242 BFGnet.de There is also a Babcock Housing guide available in the HIVE should you need one. Pets & Registering Dogs When you arrive in BFG you MUST register your dog with the Dog Registration Clerk within two days. The registration office is located in Building 78 on Normandy Barracks and the telephone number is 05254 982 2758. Certain breeds of dogs are banned for example, Pit Bulls, Staffordshire Bull Terriers and American Staffordshire Terriers. Visitors When family visit you in Germany you should obtain a ‘Close Relatives Form’ from your Unit Welfare Office. To complete the form you will need your relatives’ passport numbers. The form entitles close relatives to shop on your behalf for non-rationed items in the NAAFI, and to minor medical treatment in the medical centre. All visitors should ensure that they have adequate travel insurance in place. Welfare Accommodation Each unit has a welfare flat located in Sennelager. The Welfare flats are used for families having welfare issues and emergency accommodation. Welfare accommodation can also be booked for friends and family visiting BFG; please note that priority will be given to welfare cases. If a priority case occurs during your family stay they may be requested to vacate. For information on how to book welfare accommodation please call into the HIVE to pick up an accommodation information sheet. Free Internet You can use the internet free of charge within the NAAFI Family Store and in all JB’s and Coffee Forums during opening hours. Internet access can also be found within some Unit Welfare Offices and the Army Education Centre (AEC) and libraries. 9 Edited March 2019
Telephone Connections/Disconnections The country code for Germany is +49. e.g.: 0049 52549822771 When dialing the UK from Germany dial: 0044 then drop the first zero from your number e.g.: 0044 (0) 208111222 It is important to be aware of the terms and conditions of your service agreement. If you sign for a contract without fully understanding it, you are liable to pay for what you have signed for. Many German phone and internet plans can take several weeks to set up (3- 10 weeks) and many are only available with a 2 year minimum contract. They may also require that you cancel several months in advance in order to avoid automatic (and binding) contract extension. Please be aware that some mobile contracts cannot be cancelled before they end, irrelevant if you are moving back to the UK and show a valid assignment order. If you wish to cancel your contract due to assignment or you are moving house within Germany, you can collect a cancellation/relocation forms from the HIVE or download them directly from www.BFGnet.de Please note that you need to allow a minimum of 3 months to cancel your contract permanently. Mobile Phones Be careful when you are buying a mobile phone, calls here are generally more expensive than in the UK and there are a lot of different contracts available, starting at 2 years plus. Have a look around before you decide what you are going to buy. A notice period of 3 months is required for cancellation of contract. Pay as you go top up cards can be bought from supermarkets, petrol stations, and mobile phone shops. BFBS TV BFBS box can be collected from BFBS Sennelager. Returns of the BFBS boxes are to be to BFBS Sennelager. For more information contact BFBS Germany directly on +49 5254 804 4100. For technical issues please contact ServiceDesk@bfbs.com or by telephone to +44 (0)203 750 4567. You can download the latest version of the BFBS TV Player from the App Store or on Google Play and then login to the new BFBS TV Player using your Defence Gateway login and password. For more details go to http://www.getbfbs.com/bfbs-player Recycling Germany is a huge advocate of recycling. Each quarter will be issued with a number of different refuse bins/bags and waste must be split up appropriately, otherwise they won’t be collected or a fine can be issued. Plastic & Metal – Yellow Bin Lids Paper & Card – Blue bin Lids Biodegradable Waste – peelings, food and grass etc – Green Bin Other – nappies, mixed waste etc – Black Bins 10 Edited March 2019
Bins are collected on a Rota basis. Your Estate Manager can help with details of what is collected and when. Many drinks bottles have a PFAND (deposit) which will be reimbursed on return. Machines are normally located in the drinks sections of supermarkets or sometimes at the till point. For more information on recycling and rubbish disposal, please call into the HIVE to pick up the Local Community Information Sheet. Hunting, Clay or Sporting Weapons If you own any type of firearm and intend to bring it to Germany, you must adhere to German Federal Law and BFG SO 5200. The British Forces Germany Shooting Association (BFGSA) webpage provides guidance and the Gen Sec is the first point of contact for advice. You must join BFGSA and register any weapons with German Federal Authority within 14 days of arrival. BFG Shooting Association (BFGSA) can be found on Dii/MODnet. DEPLOYMENT The HIVE can assist during deployment periods, offering advice, assistance and help on communications with our comprehensive Deployment & Temporary Assignment guide. DISCOUNTS The HIVE can offer both local and national discounts online via the blog. Occasionally, local businesses will give the HIVE discount vouchers. These are subject to availability. Sign up to the HIVE blog to find out about what discounts are available at the moment. Visit the blog at www.bfghive.blogspot.com EDUCATION Nurseries, Schools and Further Education For more information on MOD Schools, Nurseries and German schools (Including Kindergarten) in the area, as well as how to apply, call into the HIVE and pick up an Education Information Sheet. This Information sheet also includes details on Further Education courses. Childminders If you are looking for a child minder, please contact the child minding coordinator: Childminding Coordinator British Forces Germany childminding.paderborn@modschools.org Tel: 0049 (0)173-8873811 If you are also interested in enlisting your child in a German Kindergarten please visit https://paderborn.kita-navigator.org or drop into the HIVE for our factsheet 11 Edited March 2019
EMPLOYMENT Dependant Vacancies The LSU (Labour Support Unit) is responsible for the employment of all civilians within Army units and departments. If you or a member of your family wishes to apply for a job, you can register online or at the LSU office. Registration can also be done prior to your arrival, just log onto http://bfgnet.de/employment/vacancies/ for further information. Building 139, Normandy Barracks, BFPO 16 LSU Customer Service: 05254 982 5487 LSU Registrations Clerk: 05254 982 5488 http://www.facebook.com/groups/paderbornlaboursupportunit All current jobs can be found on the above website and in your local HIVE. Trading from Home Guidelines on Trading from Service Families Accommodation (SFA) are found in SO BFG 5206 which is available to download by any user who has access to the military network (DII/MODNET) from the HQ BFG home page. If you are unable to obtain a copy, then please visit your local HIVE for further information who will be able to provide you with the forms to register trading and advise you on the process. It is obligatory to register businesses with the German Authorities. Therefore, an individual who accepts a business appointment or participates in any commercial off-duty activities, profession or trade (this includes mail order where goods are not sent directly to the customer by the firm but to the agent) is to register the business. FINANCE & LEGAL German Bank Accounts To set up a German bank account you need your Passport, National Insurance Card/number and money for the initial deposit. If you open the account with cash, your account is opened immediately. If you are transferring funds from your home bank, it can take up to a couple of weeks for the amount to be credited to your account. Once you open the account the bank will issue you with a bank card, this can take up to 2 weeks to arrive. Be aware that German banks usually have bank charges which are debited from your account at the end of the month. Visit your local HIVE for a full list of your local banks that are available in Paderborn and Sennelager. Forces Fixed Rate (FFR) The FFR is the rate at which sterling is converted to the local currency. UK Credit & Debit Cards All main UK credit/debit cards may be accepted in large retail outlets, petrol stations, hotels and restaurants. Although, please be aware some businesses may not accept credit/debit card payments and you are advised to check prior to purchase. 12 Edited March 2019
Kindergeld If you are in receipt of UK Child Benefit you may be entitled to claim Kindergeld (a top up to UK Child Benefit from the German authorities). The claiming of Kindergeld is an individual’s responsibility and is strictly between the individual and the German authorities. Application forms and guidelines are available from your Unit Welfare Office, Station Translator, HIVE and Pass office. If you require assistance filling in your Kindergeld application form, the translator in the HIVE will be more than happy to help. FOREIGN & COMMONWEALTH Foreign & Commonwealth families can obtain information on British Citizenship, families’ visas and entitlement benefits at https://www.gov.uk/government/organisations/uk-visas-and-immigration Alternatively speak to your Welfare Officer or the Army Families Federation (AFF) coordinator. HIVE also hold a Foreign & Commonwealth Contact sheet; of who you can contact with any queries you may have regarding visas or immigration. HEALTHCARE IN AN EMERGENCY DIAL 112 (24/7) Medical Care On your arrival in Paderborn Station area you should visit the Medical Centre to register. They will write to your last GP to obtain your medical documents and this can take some weeks. Please do this as soon as possible to ensure that your records are requested. Sennelager Medical Centre is located at: Talbot Barracks (located in Normandy Barracks) Civ: 05254 982 2414 Mil: 79 2414 For out of hours care call your normal Medical Centre phone number and you will be diverted to the 24 hour Telephone Assessment Service (TAS) system; alternatively call them direct on: 0521 305 3961 Or visit www.patient-wise.de If you are attending or admitted to a hospital, please call the hospital hotline to get in touch with a Patient Support Officer. The line is manned 24/7. Calls are free from a landline. 0800 588 99 36. Dental, Mental Health & Hospitals. For more information on Healthcare within Paderborn Station as well as Dental Centre details, local hospitals and Patient Care Officers please visit the HIVE to pick up a Health Information sheet. 13 Edited March 2019
LOCAL AREA INFORMATION Leaflets & HIVE Guides The HIVE holds lots of leaflets as well as multiple guides containing useful information on things to do in the local area and beyond. HIVE holds local area maps as well as maps of walking or cycling routes. Restaurants Paderborn offers a wide range of dining experiences to suit every taste. Pop into your local HIVE to pick up the Restaurant Guide. Shopping The HIVE has a Shopping guide that includes information about German Shops, stores, ration cards and supermarkets. Don’t forget to pick up your American PX/Canadian NATEX guide too. Tax Free Shopping (Mehrwertsteuer) To enable you to do this you will require an Auftrag or a One Stop Shopping form from Central Bank. Both military personnel and dependants can obtain these forms for a fee on showing a valid ID card. Speak to the Staff at Central Bank for further details to assist you and the forms that must be returned to the Central Bank office on completion of your purchase. Central Bank Paderborn Tel: 05251 101 781 Located within Building 15, Barker Barracks, Paderborn Central Bank Sennelager Tel: 05254 982 4193 Located within the NAAFI Family Store, Sennelager Tax Free Vehicles For more information on importing and exporting tax free vehicles, please contact Customs & Immigration HQ on 05254 982 2638. For any queries on registration, deregistration or have your lights test conducted, please speak to the LVLO office on Normandy Barracks on 05254 982 2638. RELOCATION Assignments The HIVE has a comprehensive ‘On the Move guide’ which gives you a check list for leaving Germany. It is recommended that you pick this guide up as soon as you know you are leaving. Next Location Information If you are leaving Paderborn Station, the HIVE can obtain information sheets containing useful information about accommodation, education, employment, healthcare and the local area from locations in the UK as well as numerous locations overseas. iHIVE For information on any remote assignment locations please speak to your HIVE Information Officer or visit the iHIVE for more details. https://ihiveinfo.blogspot.com/ 14 Edited March 2019
TRANSITION & LEAVING PERSONNEL Service Leavers, Future Employment, UK CTP The HIVE holds information about resettlement for those leaving the military; including Pathfinder and Quest publications, Civvy Street Information as well as information on UK CTP, plus much more. Civil Service/MOD Civilians/Contractors A detailed booklet has been produced by HQ BFG on the moving process for all Civil Servants/MOD Civilian and Contractors. Pick one up from your local HIVE Housing The HIVE holds information of upcoming JSHAO Housing Briefs which cover civilian housing, renting, Forces & Government help schemes, social housing and homelessness. For more information on Health services, education or welfare after leaving the military please call in to the HIVE. TRAVEL & TRANSPORT HIVE Transport Guide A full comprehensive Transport guide is available in the HIVE which will provide you with all the information you need; from getting your vehicle ready for BFG registration/deregistration, to tax free fuel, winter tyres and driving rules whilst in Germany. BFG registration and De-registration VLO (Vehicle Licensing Office): Civ: 05254 982 2638 Mil: 792638 Normandy Barracks, Bielefelder Strasse 54, 33104 Sennelager Before registering a vehicle you must have passed a Matrix Test which can be found on http://bfgnet.de/matrix-test.html You have 45 days from when the vehicle is brought into Germany to register it with the BFG LVLO. BFG Fuel Card Once you have registered your vehicle with the LVLO you can then apply for an ARAL fuel card at http://bfgnet.de/fuelcard/aral-fuel-card-bfg.html this will allow you to receive tax free fuel whilst in Germany. 15 Edited March 2019
UNIT STATION INFORMATION ID cards for dependants Upon arrival all military personnel, entitled civilians and dependants over the age of 8 years are required to carry an ID card which can be obtained from Building 78, Normandy Barracks, Sennelager. Telephone: 05254 982 2758 You will be required to show your ID on entering all military camps and to shop in NAAFI shops and PRI Shops HIVE Blog Page 2 of this guide has all the HIVE Blog spot addresses, so sign up today and receive current and up to date local information, or visit the website on www.bfghive.blogspot.com Clubs & Activities Find out when and where the local clubs, coffee mornings, Mums & tots groups and sports clubs are on in Paderborn Station. Just call into the HIVE and pick up your Clubs & Activities Guide for both adults and children. Youth Activities There is a youth club in Sennelager. For further information please contact Army Welfare Service on 05254 982 4340 Translator If you require assistance translating non legal documents, making phone calls or filling in Kindergeld forms, the translator is located in Sennelager HIVE Monday to Friday 1000 – 1400hrs. HIVE Pader Pages Pader Pages is a monthly produced what’s on Guide to the Paderborn & Sennelager area in conjunction with the HIVE blog. SSVC Kaleidoscope Cinema The Kaleidoscope cinema is located in Barkers Barracks, Paderborn. The cinema shows the latest films throughout the week. For a list of showings, check the blog for updates www.bfghive.blogspot.com or visit www.forcescinemas.com BFBS Radio There are 2 radio stations available throughout BFG or on DAB in the UK; BFBS 1 & BFBS 2. You can also listen to BFBS online here: www.forces.net/radio/stations/bfbs-germany BFGnet Whether you’re arriving in Germany or already in Germany this website can answer lots of questions or queries you may have about your life in BFG. Visit http://bfgnet.de/ for further information. 16 Edited March 2019
Postal Services Deutsche Post is the name for the German Postal Service. Your nearest Post Office is: British Forces Post Office - normal UK Post Office facilities are available with standard UK postal rates. You can also withdraw money from most UK bank accounts (limited to £250.00 a day not to exceed £1000 per calendar month). They also have details of how to send parcels to Operational areas. UK postcodes which have been assigned to the Paderborn Station BFPO numbers to enable easier ordering of items online. Location Post Town Field Postcode Sennelager BFPO 16 BF1 0AB Paderborn BFPO 22 BF1 0AF British Forces Post Offices location and contact below; Paderborn: Building 7, Barker Barracks, BFPO 22 Tel: 05251 101 778 Sennelager: Paderborn Community Hub, NAAFI Family Store, Otto Hahn Strasse. 05254 982 2572 17 Edited March 2019
EMERGENCY & USEFUL NUMBERS RMP (24 Hour 05254 982 2222 emergency) RMP (non-emergency) 05254 982 2223 Germany Emergency 110 Services Fire Service 112 Medical Out Of Hours 0521 305 3961 (TAS) Hospital Hotline 0800 588 99 36 Sennelager Medical Centre 05254 982 2414 o mil 79 2414 Sennelager Dental Centre 05254 982 2482 or mil 79 2482 Army Welfare Service 05254 982 4340 Guardrooms Athlone Bks: 05254 982 2428 Barker Bks: 05251 101 243 Dempsey Bks: 05254 982 2232 Normandy Bks: 05254 982 2232 Brigade Chaplain 05254 982 2051 QRH & 1PWRR Padre 05254 982 2966/01722 086 315 35 DAP & 3 CS Bn REME 05254 982 2051/01735 103 404 Scripture Reader 01735 340 135 Paderborn HIVE 05251 57 191 Sennelager HIVE 05254 982 2771 Estate Manager Support Office 05254 982 2411 Housing Repairs Office Babcock Office Babcock (German freephone number 24/7) 0800 888 4242 Paderborn Home-Start 05251 528 609 Sennelager Home-Start 05254 930 4723 QRH Welfare Office 05254 982 2344 35 DAP Welfare Office 05251 101 213/305 1 PWRR Welfare Office 05251 101 823/321 3 CS Bn REME 05251 101 844 Paderborn Station 05254 982 2437 1 RMP 05254 982 2725 1 AMR 05254 982 2436 MOD Schools Helpline 00 44 1980 618 244 18 Edited March 2019
WELFARE & SUPPORT SERVICES Army Welfare Service (AWS) 05254 982 4340 AWS provide a confidential non-discriminatory support service to assist with the challenges that arise in personal and Service lives. SSAFA 0044 (0)800 731 4880 The Armed Forces charity, is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents. www.ssafa.org.uk Relate BFG 0521 9254 2709 Relate is a charity providing relationship support throughout British Forces Germany and the United Kingdom. office.relatebfg@gmail.com Homestart 0049 (0)5251 184 3446 Homestart is a family support organisation homestartbfg@gmail.com Victim Support 0044 (0)800 724 3176 Victim Support is an independent charity in England and Wales that provides specialist practical and emotional support to victims and witnesses of crime. crt.bfsws@coreassets.com https://www.facebook.com/victimsupport Cruse Bereavement 0044 (0)808 808 1677 Cruse Bereavement Care and its counterpart Cruse Bereavement Care Scotland are the United Kingdom's largest bereavement charity, which provide free care and bereavement counselling to people suffering from grief https://www.cruse.org.uk/ RBL +44 (0)20 3376 8080 Is a British charity providing financial, social and emotional support to members and veterans of the British Armed Forces, their families and dependants. https://www.facebook.com/Royal-British-Legion-District-of-Germany- 149170368511341/ Army Families Federation (AFF) 05254 982 4312 The Army Families Federation (AFF) is the independent voice of Army families Paderborn@aff.org.uk Combat Stress 0044 (0)800 138 1619 Support & treatment to former members of the British Armed Forces who are suffering from a range of mental health conditions https://www.combatstress.org.uk/ 19 Edited March 2019
The Samaritans 0044 (0)116 123 Are a registered charity who provide emotional support https://www.samaritans.org/ Alcoholics Anonymous 0044 (0)800 9177 650 Offering support and guidance on alcohol dependency and sobriety https://www.alcoholics-anonymous.org.uk/ Macmillan Cancer Support 0044 (0)808 808 0000 Provides specialist health care, information and financial support to people affected by cancer https://www.macmillan.org.uk/ Veterans Gateway 0044 (0)808 802 1212 Access to a network of organisations, for veterans and their families to connect with the help, advice and support https://www.veteransgateway.org.uk/ https://www.facebook.com/veteransgateway/ Veterans Aid 0044 (0)800 012 6867 Iis a UK charity providing support to ex-servicemen and women www.veterans-aid.net Money Advice Service 0044 (0) 300 500 5000 An organisation that provides free and impartial advice on money and financial decisions https://www.moneyadviceservice.org.uk/en Step Change 0044 (0)800 138 1111 The UK's leading debt charity to get expert debt advice and fee-free debt management to help you tackle your debts www.stepchange.org Childline 0044 (0)800 1111 A confidential, free, 24-hour counselling service for children and young people under the age of 19 https://www.childline.org.uk/ Veterans UK 0044 (0)808 1914 218 Veterans UK is part of the Ministry of Defence and is a dedicated support organisation for service personnel, veterans and their families https://www.facebook.com/modveteransuk/ The list of welfare and Support services is not exhaustive and not endorsed by HIVE, other Welfare Support &Charities are available. 20 Edited March 2019
HIVE LOCATIONS BIELEFELD Block 8, Catterick Barracks Detmolder Straβe 440, 33605 Bielefeld TELEPHONE 0521 92543122 EMAIL bielefeldhive@armymail.mod.uk GÜTERSLOH Amenities Centre, Mansergh Barracks Verler Straβe 127, Gütersloh 33332 TELEPHONE 05241 842220 EMAIL guterslohhive@armymail.mod.uk PADERBORN Block 15, Barker Barracks Driburger Straβe, Paderborn, 33100 TELEPHONE 05251 57191 EMAIL paderbornhive@armymail.mod.uk SENNELAGER Paderborn Community Hub, NAAFI Family Store Otto Hahn Straβe 20, Sennelager 33104 TELEPHONE 05254 9822771 EMAIL sennelagerhive@armymail.mod.uk SHAPE UK EJSU, Building 309, SHAPE 7010, Belgium TELEPHONE 00 32 65 447075 EMAIL shapehive@armymail.mod.uk BRUNSSUM Building 603, Rimburgerweg 30, Brunssum 6445 PA, The Netherlands TELEPHONE 00 31 455 262891 EMAIL brunssumhive@armymail.mod.uk NAPLES UKNSE Naples Naples, BFPO 8 TELEPHONE 00 39 08 15092628 EMAIL napleshive@armymail.mod.uk 21 Edited March 2019
Army Welfare Service delivering information through MISSION STATEMENT HIVE Information Centres support the Chain of Command and Service Communities through the provision of up to date and relevant information. DISCLAIMER The content of any brochures or advertisement displayed in the HIVE does not necessarily reflect the policies or opinions of HM Government, the Ministry of Defence or Army HIVE. The accuracy of brochures displayed is not guaranteed. We make every effort to ensure that our information is current and correct. Your help is invaluable in keeping materials up to date. Please share any additional information with us and inform us if you think any changes should be made. Contact details can be found on the previous page of this booklet. 22 Edited March 2019
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