OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
OCCUPATIONAL
HEALTH AND SAFETY
2020 REPORT
OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
OCCUPATIONAL
                                          HEALTH AND SAFETY
                                           Beyond corporate responsibility, Societe Generale is committed to protecting
                                           people so that every employee can work under the best possible conditions
                                           of health, safety and well‑being.
                                           The Group is committed to creating a respectful and safe working
                                           environment and actively seeks to offer its employees tools to help balance
                                           and reconcile their work with their private lives.
                                           Faced with the current health crisis and its human, economic and social impacts
                                           in France and around the world, Societe Generale has contributed to containing
                                           the pandemic by applying the strictest security measures at all its sites and in all
                                           its activities, ensuring business continuity as a vital operator, and supporting all
                                           its employees during this difficult period.
                                           Specific measures have been implemented in all countries where
                                           the Group operates.

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
TABLE OF CONTENTS

    PROVIDING THE BEST POSSIBLE OCCUPATIONAL                                                                                                                                                                                                                                  RESPONSIBLE COMMITMENTS IN RESPONSE
    HEALTH AND SAFETY CONDITIONS ����������������������������������������������������������������������������������������������������������������������������4                                                                                                               TO COVID-19 ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������10
    A group policy to put our commitments into practice ����������������������������������������������������������������������������������������5                                                                                                                            Ensuring that all employees can continue to work in the best
    An agreement with UNI Global Union to strengthen                                                                                                                                                                                                                          possible conditions �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������11
    the group’s commitment���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������5                                         Improving the medical system�����������������������������������������������������������������������������������������������������������������������������������������������������������������������������12
    The life at work programme: efforts to improve the quality                                                                                                                                                                                                                Combating psychosocial risks that have been accentuated
    of life at work������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������6   by the crisis��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������13
    Consideration for work life balance ���������������������������������������������������������������������������������������������������������������������������������������������������������������7                                                                     Considering employees’ experience when defining
    Initiatives to provide a respectful working environment adapted                                                                                                                                                                                                           working arrangements �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������14
    to the needs of its employees���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������8
    Training in occupational safety – One of the group’s priorities������������������������������������������������������9

2020 KEY FIGURES

    86%     OF THE WORKFORCE BENEFITS
    FROM INITIATIVES
                                                                                                                                                                                                                                                                                                                                                                                     98%
                                                                                                                                                                                                                                                                                                                                                                                     OF THE WORKFORCE,
    promoting work-life balance                                                                                                                                                                                                                                                                                                                                                      is covered by prevention and safety
                                                                                                                                                                                                                                                                                                                                                                                     information campaigns

    54730
    TELEWORKERS
                                                                                                                    *
                                                                                                                                                                                                                     98%
                                                                                                                                                                                                                     OF THE GROUP'S WORKFORCE,
    worldwide at the end of 2020                                                                                                                                                                                     has access to on-site medical professionals
    (+71% compared to 2019)                                                                                                                                                                                          or agreements with healthcare providers
    *Excluding remote access for business continuity purposes.

    SOCIETE GENERALE                                             OCCUPATIONAL HEALTH AND SAFETY
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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
PROVIDING THE BEST
POSSIBLE OCCUPATIONAL
HEALTH AND SAFETY
CONDITIONS

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
A GROUP POLICY TO PUT                                                                                      of the cost of distance learning sports
                                                                                                           courses for employees who wanted them.
                                                                                                                                                          Prevention programmes

OUR COMMITMENTS INTO PRACTICE                                                                              ALD Belgium offered remote sports courses
                                                                                                                                                          In addition to these actions, the Group's
                                                                                                                                                          health and safety policy relies on programmes
                                                                                                           during the second lockdown.                    to prevent:
Societe Generale has established an                 or personal protection plan, and one of              • awareness-raising efforts focused               • psychosocial risks;
occupational health and safety policy               the objectives set by the Group is that                on nutrition. At the SG Global Solution         • harassment, supplemented by listening,
applied operationally by the local entities that    each employee should have a two-year                   Center in India, several radio and video          mediation, investigative and disciplinary
takes due account of legislation within each        salary guarantee in the event of death.                events were conducted, including                  procedures;
country and the local environment, without          Each Group entity defines the degree of                the publication of a newsletter on eating
distorting its purpose.                             additional coverage needed, depending                                                                  • aggression, through mandatory training
                                                                                                           habits and nutrition, and the organisation
                                                    on the mandatory benefit plan in their                                                                   throughout the network of branches
A network of departments hosted within the                                                                 of wellness events to raise awareness
                                                    country. This level of protection must provide                                                           and a psychological support programme
entities of the Group is also responsible for                                                              or provide guidance to employees on
                                                    minimum coverage comparable with local                                                                   for employees who have been victims
the safety culture, disseminating policies and                                                             health issues.
                                                    market practices.                                                                                        of armed assault or aggression.
programmes that further secure the activities
and coordinating relations with national,           The Societe Generale Group health plan
European and international public security          covered 121,474 people on average in 2020
authorities.                                        (participating members and beneficiaries).
                                                                                                         AN AGREEMENT WITH
                                                                                                         UNI GLOBAL UNION TO STRENGTHEN
The Group implements this policy so that each
employee has a safe company environment             Measures to promote individual
in which to work.                                   and collective heath                                 THE GROUP’S COMMITMENT
This environment includes both the workplace        Moreover, the Group continually monitors for
and working practices, which must guarantee         risks liable to affect health and personal safety,   In February 2019, the Group renewed its          Moreover, Societe Generale SA in France
safety, physical and psychological health, and      and any social risks throughout its entities.        agreement on fundamental rights signed           renewed the agreement on working conditions
the quality of working conditions.                  129 Societe Generale entities, covering 98%          with UNI Global Union (See Corporate Culture     in December 2018. This agreement extends the
                                                    of the Group's workforce, have access to on-         and Ethics report). In line with the 2015        measures taken until 2021 and introduces new
                                                    site medical professionals or agreements             agreement on fundamental freedoms and the        commitments: the right to make mistakes,
Through this policy, the Group is committed
                                                    with healthcare providers. 139 entities,             right to organise, this new agreement includes   the right to disconnect, the assessment
to ensuring the health and safety of people
                                                    representing 99% of the workforce, carry out         additional commitments on:                       of the human impact of transformation
in the workplace.
                                                    prevention and information campaigns on               • combating discrimination and considering      projects, the expansion of work discussion
These long-standing commitments                                                                                                                           forums, the roll-out of an international
                                                    health at work.                                         diversity in all Human Resources
are reflected in the following:                                                                                                                           network of correspondents on well-being
                                                    Despite the ongoing health crisis, we can               management processes (a subject already
Protection that will ultimately cover every                                                                 introduced in the initial agreement);         at work, and progress in the roll‑out of
                                                    highlight the following among the concrete
employee                                                                                                  • maintaining a working environment             telecommuting.
                                                    actions implemented in 2020:
Since 2019, the Group has initiated a process       • measures to encourage exercise.                       conducive to health, safety and satisfying    In 2020, 13 agreements signed locally
aimed at ensuring a minimum level of social           In particular, ALD Hungary has launched               working conditions for all employees;         by the Group’s subsidiaries specifically relate
protection, in terms of health and personal           a training programme to encourage                                                                   to occupational health and safety.
protection, for all its employees worldwide.          employees to take part in sporting activities
To date, nine out of ten employees benefit            and La Marocaine VIE contributed 50%
from a supplementary company health

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
THE LIFE AT WORK PROGRAMME:
EFFORTS TO IMPROVE THE QUALITY
OF LIFE AT WORK
Commitments                                         Among the initiatives implemented by            • The French retail banking division             Results
Since 2015, the Group has been                      the entities, the following were noteworthy:      provided employees with information            Several of the Group’s entities were recognised
implementing a Life at Work programme               • SGGSC India set up a remote listening           sheets on collaboration and remote             in 2020 for their quality of life at work,
based on six themes:                                  and coaching line open to all employees.        management, listing all the training courses   including:
                                                      In addition, a series of conferences were       available on this topic for managers            • KOMERCNI BANKA, which was awarded 4th
1. individual and collective efficiency;
                                                      held on art therapy, meditation and             and employees.                                    place in the overall Employer of the Year
2. health and prevention;                             anxiety management, some of which were                                                            ranking in the Czech Republic;
3. telecommuting and new organisational               dedicated to women in order to help them                                                        • SG Hong Kong, which won the “Employer
   models;                                            reconcile family and professional life;                                                           of Choice” at the Excellence Awards Asia;
4. working environment;                             • SG Kleinwort Hambros Bank UK organised                                                          • the Scandinavian entity SG FINANS, which
5. support during key life events;                    a Health and Wellbeing Week for the first                                                         obtained a Great Place to Work award;
                                                      time. This week will now become an annual
6. change in managerial culture, in particular                                                                                                        • ALD Spain, which was awarded a Top
                                                      event;
   through training and awareness initiatives                                                                                                           Employer certification in 2020;
                                                    • BOURSORAMA France launched a series
   in connection with the Leadership Model                                                                                                            • ALD Netherlands, which obtained the Great
                                                      of training courses on telecommuting for
   and the Culture & Conduct programme.                                                                                                                 Place to Work label.
                                                      managers, providing practical information
                                                      sheets, in particular on remote management
Actions related to the Covid-19 crisis                in a period of health crisis;
2020 was profoundly affected by                     • BANQUES DE POLYNESIE (BDP) created a
the health crisis. The actions of the Life            Quality of Life at Work Committee in 2020
at Work programme were mainly focused                 to better meet employees' expectations;
on supporting managers and employees,               • SGEF Czech Republic is supporting the
by adapting the actions implemented                   rollout of telecommuting by providing a set
to the needs identified in the different              of IT tools to all its employees;
countries where the Group is established,             ALD Automotive Spain launched health
depending on the different stages: lockdown,          and safety initiatives such as the "Keep it
easing of restrictions or recovery from               simple" competition, home physiotherapy
the pandemic.                                         courses and fun activities such as
                                                      Masterchef junior;

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
CONSIDERATION
FOR WORK LIFE BALANCE
A variety of new ways of working have been          The Group has made a commitment                      A childcare allowance is also offered           have a spouse, live-in or common-law
developed by the Group to meet the needs            to support new parents by implementing               to employees;                                   partner) as well as first degree relatives
of employees and make the company more              measures such as:                                  — Societe Generale Hong Kong's                    in the direct ascending line (the parents
agile. Accordingly, 148 entities covering 86%                                                            Family‑Friendly policy, which includes          of the employee);
                                                    • family leave extending beyond
of the workforce have implemented initiatives         the requirements of local regulations              providing company daycare for its             • special leave: a business creation leave
to promote work-life balance in 2020.                 in 95% of the entities covering 87%                employees.                                      designed for the creation or the takeover
                                                      of the Group’s workforce.                                                                          of a company, sabbatical leave, leave
                                                      For example, in the United States, France                                                          without pay in Societe Generale SA
Special attention is paid to employees’                                                              A willingness to offer working time
                                                      and Brazil, Societe Generale entities offer                                                        in France.
working hours through:                                                                               arrangements to employees, including:
                                                      employees two or more weeks of paternity/      • specific support for seniors.
• a flexible working hours policy in nearly
                                                      second parent leave. Measures concerning         The agreement on changing professions,
  1/3 of the Group's entities, employing 69%
                                                      the adoption of a child, in particular           skills and employment of 13 March 2019
  of the workforce;
                                                      by LGBT+ couples, are detailed in                makes provision for two end‑of-career
• since 2014, Societe Generale France’s               the Diversity and Inclusion report;
  top management has been committed                                                                    arrangements at Societe Generale SA
                                                    • special programmes, including:                   in France: senior part time and end-of‑career
  to the “15 Commitments for Work-Life
  Balance” Charter. This charter encourages           — the Maternity Programme at Komercni            leave. Another example: SG FINANS AS               AGREEMENTS
  managers to:                                           Banka in the Czech Republic, which            (Norway, Sweden, Denmark) offers an extra          ON WORK-LIFE BALANCE
                                                         facilitates the return of employees           week of paid vacation to employees over
  — promote balance and well-being at work                                                                                                                Societe Generale SA in France
                                                         following maternity leave: keeping up         the age of 60;
  — through discourse and facilitate it                  dialogue while on leave, facilitating the                                                        strengthens the link between work
                                                                                                     • the opportunity for employees to support
     through action;                                     return to work with opportunities to work                                                        and family life through the following
                                                                                                       the Group’s partner organisations
  — set reasonable business hours for                    part-time and access to training;             on company time in France and worldwide            actions:
     employees;                                       — the Open Studio program at BRD in              through skills sponsorship programmes              • the agreement on gender equality,
  — restrict the sending of e-mail outside               Romania (open debate sessions) covering       (see Corporate Culture and Ethics report);            renewed in 2018 by Societe Generale
     normal business hours;                              subjects related to diversity, maternity    • arrangements put in place to support                  SA in France, complements the Social
  — organise meetings efficiently, sticking              leave and support for mothers returning       colleagues who are caregivers.                        Security allocations to fathers during
     to the planned time and duration;                   to work following maternity leave;            For instance, Societe Generale SA in France           their 11 days of paternity leave
• the inclusion of a formal discussion              • employee benefits for daycare, in 71             allows its employees to donate days of leave          in order to ensure salary continuance
  between employees, their managers or                of the entities covering 86% of employees.       to colleagues with a seriously ill family             for the period;
  with their HR manager about their workload        • Among the measures implemented by                member. This arrangement is enshrined              • future mothers or adopting parents
  during the annual performance review                the Group, some good examples include:           in a social convention that was renewed               at Societe Generale have benefited
  in France.                                          — permanent employees of Societe                 in 2020 for another three years and has               from paid leave with no seniority
                                                         Generale SA in France get a regular spot      broadened its system to include seriously             requirement since 1 January 2020.
                                                         in inter-company daycare services.            ill children over the age of 25 (who do not

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OCCUPATIONAL HEALTH AND SAFETY - 2020 REPORT
New Telecommuting Agreement
                                                                                                                INITIATIVES TO PROVIDE A RESPECTFUL
                                                             54,730* TELEWORKERS
                                                                                                                WORKING ENVIRONMENT ADAPTED
The Group adopted telecommuting in 2013.
Nearly 148 Group entities have implemented                   IN THE GROUP
some form of telecommuting adapted to their
local environments; at the end of 2020, there
                                                                              16,846 in France                  TO THE NEEDS OF ITS EMPLOYEES
                                                                              9,142 in India
were over 54,730* teleworkers worldwide                                                                         The Group deploys a range of initiatives             Reflecting its commitment to high-standard
(up 71% compared to 2019).                                                    7,926 the Czech Rep
                                                                              2,098 in Russia
                                                                                                                to provide a respectful and appropriate              real estate in terms of environmental and
In January 2021, a telecommuting agreement                                                                      working environment for all employees.               social quality, Sogeprom, Societe Generale's
                                                                              4,518 in Roumania
was signed between management and                                                                               These initiatives include:                           property development subsidiary, was
                                                                              14 200 others
the representative trade unions in France.                                                                       • improving the ergonomics and                      awarded dual WELL certification (Gold &
This agreement makes telecommuting                                                                                 environmental quality of our facilities,          Platinum) for the Ampère E+ building in 2018.
an ordinary working method accessible to all                 • teleworkers will benefit from a €150 budget         and creating workspaces to encourage              This award recognises both the building’s
employees (fixed-term contracts, permanent                     to set up their home office as well as              interaction and innovation in modular             structure and its interior fittings. It devotes
contracts, trainees, work-study students,                      the option of meal tickets for those days           premises using digital tools. This is the case,   unique expertise in Europe to designing
new hires).                                                    telecommuting.                                      for instance, at the Societe Generale sites       and developing spaces promoting
The agreement will be implemented                            In addition, prevention actions,                      in Algiers, Luxembourg and Hamburg, where         the health and wellness of its employees
respecting equal treatment, the rules on                     in particular on the risks linked                     a new campus of modern offices will be            in the workplace;
working hours, the right and duty to privacy,                to isolation, communication, training                 completed in 2022. The Hamburg campus              • developing FlexWork, widely practised
and the right to work, the right and duty to                 and awareness‑raising for managers                    will be built in complete compliance with            in the Paris region and at the Societe
disconnect, and provisions relating to the                   and employees will be implemented, taking             the highest standards of sustainability              Generale Global Solutions Center in India;
health and safety of and safety of teleworkers.              into account the level of maturity of the entity      (certified by DGNB, the German Council             • creating a space for leisure and
The terms of the agreement:                                  with regard to telecommuting.                         for Sustainable Buildings) and will meet             relaxation, such as within the BRD Finance
                                                                                                                   the requirement of a modern and flexible             entity in Romania.
• the agreement will come into force on
                                                                                                                   office building.
  1 June 2021 and will be accessible to all
  Societe Generale employees in France, i.e.
  approximately 40,000 people;
• for retail banking, an experiment will be
  conducted to study the specific aspects
  of its progressive rollout;
• the average number of telecommuting days
  will increase from 1 to 2 days per week with
  a minimum of 40% presence on site over
  a fortnight;
• one additional day per month to
  telecommute (flexible) will be possible;
• each entity will be able to define its own
  model;

*Excluding remote access for business continuity purposes.

SOCIETE GENERALE          OCCUPATIONAL HEALTH AND SAFETY
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TRAINING IN OCCUPATIONAL SAFETY –
ONE OF THE GROUP’S PRIORITIES
Occupational health and safety are brought          These teams aim to:                                Overall, safety information and prevention
to the organisation's highest level of              • identify the security threats and risks facing   campaigns are conducted in 148 Group                OUR ACTIONS
responsibility by the Group Human Resources           the Group;                                       subsidiaries and branches in France                 The occupational health and safety
Director, who is the sponsor of the Group’s         • disseminate policies and programmes that         and abroad, covering 98% of the Group’s             risk assessment in 2020 produced the
Health and Safety policy. In addition, safety         further secure the Group’s activities in order   workforce.                                          following results:
of persons and property on Societe Generale           to deal with security crises;                    In compliance with French law (the Sapin
premises is handled by the Group Security                                                                                                                  24% of employees are in countries where
                                                    • coordinate relations with national,              II Act), the Group has strengthened its             the financial sector has a medium or high
Division, which reports to the Corporate              European and international public safety         whistleblowing mechanism. In particular,
Secretary. A network of departments hosted                                                                                                                 health and safety risk;
                                                      authorities in the field of safety;              whistleblowers can use the system to report
within the entities of the Group is also                                                               any potential or actual violations in respect       1.65% of employees are in entities that
                                                    • reinforce the safety culture within
responsible for protecting persons, property                                                           of human rights, fundamental freedoms,              feel they need to strengthen their health
                                                      the Group.
and intangible assets and for contributing to                                                          health and personal or environmental safety         and safety measures (policy and controls
crisis management when necessary.                                                                      (see the Corporate Culture and Ethics report).      in place).

                                                                                                                                                          2019       2020

                                                                                                                                                        ACCIDENTS AT WORK

                                                                                                                                                        747

                                                                                                                                                        524

                                                                                                                                                        TOTAL RATE OF ABSENTEEISM

                                                                                                                                                        3.5%

                                                                                                                                                        4.6%

                                                                                                                                                        o/w parental leave       o/w illness
                                                                                                                                                        1%                        2%

                                                                                                                                                        1%                        1.9%

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RESPONSIBLE
                                                    COMMITMENTS
                                                    IN RESPONSE
                                                    TO COVID-19

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                   2020 REPORT                                    10
ENSURING THAT ALL EMPLOYEES
CAN CONTINUE TO WORK IN THE BEST
POSSIBLE CONDITIONS
In response to the Covid-19 health crisis and       The Group takes the necessary measures            Societe Generale adapts its teams’                   Specific measures to protect employees
its human, economic and social impacts in           to ensure that every employee can work            organisation                                         In general, the Group constantly reminds
France and around the world, the Group set          in the best possible health conditions,           During periods when the local authorities            people of the importance of respecting all
up a Crisis Committee at the beginning of 2020      whether they telecommute or work                  allowed employees to work back on site, each         protective and social distancing measures.
to ensure the supply of protective equipment        in critical activities requiring their presence   BU/SU gradually implemented the “Team Split”         It also takes appropriate measures
for employees and to oversee self-isolation         in the workplace.                                 principle, which consists in rotating sub-teams      by distributing hand sanitisers, gloves
and the standards and protocols for the end                                                           as defined in the business continuity plan.          and masks, as well as instructions on how
of the lockdown when the local situation                                                                                                                   to use them.
                                                                                                      Societe Generale has also significantly
allows. It is supervised by General Management.
                                                                                                      increased the number of remote connections           Preserving the health of its employees is one
Societe Generale Group follows the business                                                           possible on its different platforms and              of Societe Generale’s main priorities. The Group
continuity plan in every country it operates                                                          increased the number of licences granted.            has therefore taken the following measures:
as well as the advice of the local authorities.                                                       The aim is to allow as many employees as             • face-to-face training has been suspended
                                                                                                      possible to connect, without breaching security         since the beginning of 2020; all events
                                                                                                      constraints. Telecommuting capabilities have            and conferences in auditoriums
                                                                                                      been increased in all its international locations.      and amphitheatres have been cancelled;
                                                                                                                                                           • all international business travel has been
                                                                                                                                                              suspended and all meetings must now
                                                                                                                                                              be conducted remotely. External visits are
                                                                                                                                                              suspended and all cafeterias and company
                                                                                                                                                              restaurants are closed;
                                                                                                                                                           • cleaning measures were enhanced from
                                                                                                                                                              the start of the crisis;
                                                                                                                                                           • specific security measures were
                                                                                                                                                              implemented in Retail Banking, in addition
                                                                                                                                                              to social distancing rules, plexiglass
                                                                                                                                                              barriers were installed to protect staff and
                                                                                                                                                              customers. The teams have worked hard to
                                                                                                                                                              streamline many processes and to enable
                                                                                                                                                              the branches to help their customers
                                                                                                                                                              remotely. Finally, the teams were gradually
                                                                                                                                                              equipped with tablets so that they could
                                                                                                                                                              telecommute.

SOCIETE GENERALE   OCCUPATIONAL HEALTH AND SAFETY
                   2020 REPORT                                                                                                                                                                         11
IMPROVING THE MEDICAL SYSTEM
The Group improved its medical system to ensure that it provides appropriate quality
medical care to protect its employees’ health.

A remote medical service                            Adapted social protection within Societe       Adapted support services
                                                    Generale in France                             in the entities
A Societe Generale remote medical service           Societe Generale in France has adapted         Overall, support services have been            • SG Burkina Faso rolled out awareness
is available to all Group employees in France,      the health and personal protection coverage    strengthened in each country where the Group     campaigns on stress at work and
from Monday to Friday, to ask questions about       for its employees. The support offered by      operates. These are some of the concrete         on Covid-19 in 2020;
the Covid-19 pandemic and its repercussions         the Societe Generale health benefits package   actions implemented:                           • ALD Automotive Spain implemented
on their work and working environment.              has been enhanced and includes remote          • Banque TARNEAUD implemented                    actions to prevent deteriorating
                                                    medical appointments (accessible 24/7), thus      a Covid-19 prevention campaign;               physical and mental health as part
                                                    avoiding travel.                               • LA MAROCAINE VIE in Morocco is providing       of its telecommuting initiative;
                                                                                                      Covid-19 screening tests for employees;     • SG EBS in Romania is testing for employees
                                                                                                                                                    for Covid-19;
                                                                                                                                                  • ROSBANK in Russia is providing
                                                                                                                                                    temperature-taking equipment
                                                                                                                                                    for employees, and regular screening tests
                                                                                                                                                    are arranged regularly for staff working
                                                                                                                                                    on the premises, as part of its programme
                                                                                                                                                    to fight Covid-19.

SOCIETE GENERALE   OCCUPATIONAL HEALTH AND SAFETY
                   2020 REPORT                                                                                                                                                             12
COMBATING PSYCHOSOCIAL RISKS
THAT HAVE BEEN ACCENTUATED
BY THE CRISIS
Societe Generale is conducting a major communication, information and awareness-raising
campaign for employees and continually implements listening and support measures
to prevent and combat psychosocial risks.

Psychological support services                      Monitoring employee morale and
Societe Generale SA in France has introduced        commitment
a remote psychological support system,              The unprecedented health crisis has
accessible to all employees in France from          had a major impact on the organisation
Monday to Friday.                                   and working conditions of the Group's
All entities worldwide have been made               employees.
aware of the importance of setting up similar       In order to be able to assess the morale
                                                                                                    At the end of 2020, faced with the second       Supporting younger generations
systems in their country.                           of its employees and regularly monitor
                                                                                                    wave of the pandemic and in the middle of       As the health crisis is having
Stress prevention initiatives are conducted         their well‑being, Societe Generale set up
                                                                                                    the Group's transformation, a Corporate Pulse   a particular impact on young people,
in 109 Group subsidiaries and branches              a weekly and anonymous internal survey
                                                    (Pulse Corporate) deployed in all entities      was conducted in all entities to assess         the Group launched an internal survey
in France and abroad, representing 94%
                                                    during the first lockdown.                      the trend in employee morale and                in February 2021 to assess their morale
of Societe Generale’s workforce. They aim
                                                                                                    commitment within the Group.                    and working conditions. This Pulse will be
to inform, train and support employees likely       Every week, 15,000 randomly selected
                                                                                                    56,000 employees (46% of the workforce)         sent to interns and work‑study students
to face psychosocial risk situations through        employees were asked to answer a few
                                                                                                    completed the survey. Societe Generale was      working in Central Services and the retail
free assistance programmes in partnership           questions to gauge their morale and to help
                                                                                                    able to draw the following key conclusions:     banking network in France, as well as
with healthcare or insurance sector                 identify their needs and expectations
                                                                                                    • The Group's overall engagement rate           to all VIEs worldwide.
specialists, training and/or awareness‑raising      regarding exceptional working conditions.
focused on psychosocial risks, stress               The results, which were regularly reported,       reached 63% this year (versus 64% in 2019);
surveys and assessments, and leisure and            made it possible to assess employees'           • Employee morale is comparable to April
relaxation activities.                              confidence in light of the changing situation     (6.4/10 versus 6.5 last April);
                                                    and in the initiatives taken by the Group       • Employees around the world say they can
                                                    to improve their daily lives.                     count on the guidance and support of their
                                                                                                      managers (74%) and the help and support
                                                                                                      of their colleagues (90%).

SOCIETE GENERALE   OCCUPATIONAL HEALTH AND SAFETY
                   2020 REPORT                                                                                                                                                                   13
CONSIDERING EMPLOYEES’
EXPERIENCE WHEN
DEFINING WORKING
ARRANGEMENTS
In recent months, Societe Generale, like all        In order to define the scope of this new        out best practices, good ideas, as well as          The consultation results were summarised
companies in France and internationally, has        relationship at work, Caroline Guillaumin,      the aspects to bear in mind in the future.          in a white paper, published in July 2020.
been experimenting with telecommuting as            Group Head of HR at Societe Generale,           A total of 5,832 employees around the world         This document reflects the employees’
a protective measure against the Covid-19           decided at the end of May 2020 to launch        collectively expressed their vision of the Future   aspirations, ideas and proposals. It will
pandemic. This sudden and widespread switch         an internal consultation on the Future          of Work. This collective internal consultation      contribute to reflections on telecommuting,
to telecommuting, in such a unique context1,        of Work. The approach was guided by             highlighted the desire of most employees            the organisation of the future of work and,
has affected the organisation, practices and        a strong principle: to get employees involved   to retain the benefits of telecommuting in          more generally, on changing relations with
professional habits of employees. As a result,      in the process, by asking them about            their daily lives. This accelerated the Group's     the business world.
many questions have arisen about the pace           their experiences during the lockdown,          thinking and led to a new agreement
and organisation of telecommuting and               their aspirations and their fears, in order     signed in January 2021 on the extension
the Societe Generale employees’ relationship        to better understand the challenges of          of telecommuting for all (see Consideration
with work.                                          the current transformation and to bring         for work/life balance).

                                                                                                                                                        See White paper

                                                                                                                                                        1 Telecommuting that is not chosen, full-time instead of limited
                                                                                                                                                        to certain days of the week, and with no specific end date,
                                                                                                                                                        required by all teams and carried out at home with other members
                                                                                                                                                        of the employee’s family or close circle.

SOCIETE GENERALE   OCCUPATIONAL HEALTH AND SAFETY
                   2020 REPORT                                                                                                                                                                                       14
OTHER PUBLICATIONS
                                                                                                Diversity and Inclusion Professions and Skills
                                                                                                        Corporate Culture and Ethics
                                                                                                      Performance and Compensation

                                                                                                                    AVAILABLE AT
                                                                                                  www.societegenerale.com

Societe Generale – Tour Granite – 75886 Paris CEDEX 18 – Public limited company with capital of EUR 1,066,714,367.50 – Paris Trade and Companies Register (RCS) No. 552 120 222 – Registered office: 29, bd Haussmann, 75009 Paris - Photo credits: Getty Images,
AdobeStock, Shutterstock - Ref. (B) 721569 - Studio Societe Generale - 03/2021.
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