NZ International Tourism Recovery Plan 2022-2025 - Plan prepared by: Tourism Export Council of New Zealand, 4 October 2021 NZ's leading ...
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NZ International Tourism Recovery Plan 2022-2025
Plan prepared by: Tourism Export Council of New Zealand, 4 October 2021
NZ’s leading international tourism organisation (private sector)
Executive Summary Scott Mehrtens, Chair TECNZ
Dear Minister Nash
• On behalf of the Tourism Export Council of New Zealand (TECNZ)’s Board, we hope you find TECNZ’s International Tourism Recovery Plan 2022-2025 a
helpful guideline for the government’s Reconnecting to the World plan. Our Plan has the support and input from the Board of Airlines Representatives NZ,
Auckland International Airport, Christchurch International Airport, NZ Maori Tourism, NZ Cruise Association and Business Events Industry Aotearoa. All
organisations are private sector businesses that influence the selling, transport, arrival and hosting of international visitors to NZ.
• TECNZ acknowledges the government’s specific tourism industry investment in 2020 and 2021 and mainstream business lockdown support ($) in 2021.
Much of this investment was to stimulate domestic visitation. Thank you.
• Our Inbound Tour Operator (ITO) members and international tourism supplier businesses have either had zero or very limited revenue since March 2020.
The survival of international tourism has reached a very serious state.
• To stimulate the rebuild and safe return of international visitors TECNZ is requesting a third tranche of targeted tourism industry investment for
international businesses. This is to ensure international tourism remains intact for 2022-2023 and beyond.
• Our International Tourism Recovery Plan provides four components:
1. Market intel from ITO international partners
2. Vaccination rates in source country markets
3. A roadmap of market recovery per country
4. A proposed three-year public/private investment plan
• Why are ITOs the most strategic asset in NZ’s international tourism recovery? They act the as the commercial conduit and contract business with offshore
agents and link them with NZ tourism suppliers. The demand for safe travel in the future will drive the use for travellers to use offshore agents and ITOs
to book/host their travel. ITOs bring visitors safely into NZ, ITOs do not bring in freedom campers, ITOs only bring in high-value visitors.
Executive Summary (2) • On a global travel perspective, NZ has reached a critical state. Many of NZ’s ITO international partners (offshore wholesalers and agents) have reached a tipping point of now removing NZ from their list of countries to sell for the next 1-2 years. This will only get worse with every day that passes that the NZ Government cannot give ITOs and their offshore partners an indication of when the border will reopen. We need to make it as simple as possible for our partners to ‘sell’ NZ and attract visitors back. • An ‘intention date’ to reopen the border from the Prime Minister is needed by our offshore partners to start selling NZ. For NZ to not lose the booking window for future visitors to return in 2022 it is imperative we can share dates and border setting criteria. • We need a date by 1 Nov 2021 because the booking lead in time from ITO’s offshore partners, can be anything from 3 months for independent travellers to 18 months for group tour series. If we cannot let the world know soon that our borders will reopen in Q1 of 2022, offshore partners will simply look for other international destinations. Bookings currently being held in ITOs systems will then move to the 2023-2024 year and the window for NZ to capitalise on reconnecting to the world could be lost and the potential of hundreds of tourism businesses closing will become a reality. • TECNZ recently conducted an ITO survey to seek insights from their international commercial partners (that contract business) in the way NZ is being perceived around the world and what will it take for NZ to be sold to clients in 2022 and 2023. Response rate was 78%. See separate paper for more detail. • The biggest frustration from offshore partners is the lack of a tangible plan which means NZ is no longer as desirable as it was earlier this year. NZ is losing bookings and consumer confidence in NZ is waning as a result. However, offshore clients and agents are pro vaccination and are open to pre-entry conditions (within reason). • ITOs are holding bookings for these key markets: USA/Canada 59%, Australia 53%, Europe 40%, Germany 34%, China 23%, Singapore 19%, Taiwan 19%, Hong Kong 14% • All of NZ’s key source markets are tracking above NZ’s vaccination target goals. • TECNZ recommends NZ only welcomes back international visitors who are fully vaccinated and who adhere to NZ’s border settings • NZ need’s to signal by Nov 2021 that our country will be open to long-haul flights next year, to capture network planners will who make decisions in Jan/Feb 2022 on whether they keep NZ on their international schedules for the next two years, or drop NZ as a route. If major airlines cancel the routes, it will be a long time to recoup this.
Executive Summary (3)
• International airlines will become a primary driver with travel conditions stating they will only accept passengers that are fully vaccinated.
• TECNZ fully supports the Board of Airlines Representatives NZ (BARNZ) submission for further MIAC funding from October 2021
• TECNZ has developed arrival and visitor spend forecasts for 30 countries based on IATA data, research and a set of assumptions that include:
• Airline connectivity, IATA and future airline forecasts
• Digital passports (IATA) are compulsory for international travel https://www.iata.org/en/programs/passenger/travel-pass/
• Demand from offshore wholesale agents/clients and propensity to travel by international visitors
• Geo-political and economic status in source country and COVID trends
• Vaccination rates in source countries that meet/exceeds NZ needs level of vaccination rate
• No global recession and potential of inflationary pressures
• NZ’s positive global health and visitor profile with COVID management
• World Travel & Tourism Council and UNWTO travel trends
• Intel from global alliance (Australia, UK, Ireland, Europe, South Africa and Canada)
• TECNZ proposes the following border settings which allows visitors to return to NZ:
NZ reaches an 80%
vaccination level by
• NZ reopens border once 80% of population is vaccinated (Nov 2021)
November 2021
• No MIQ for international arrivals from key markets
• Quarantine free travel for vaccinated visitors
• Health declaration passport to prove vaccination
• Negative PCR or RT-PCR test, LAMP or antigen test pre-travel to NZ
• Rapid antigen or lateral flow test for arrivals at border
• Use of country contact tracing APP linked to vaccination record
• Use of saliva testing if required in NZ
Executive Summary (4)
• TECNZ proposes the return of key markets by the following dates will help NZ with ‘Reconnecting to the World’
• Australia from 1 Dec 2021
• USA from 1 Feb 2022
• China/Pacific Rim from 1 May 2022
• UK/Europe from 1 July 2022
• 80% NZ vaccinated by Nov 21 (goal)
• When the border reopens, it will take 2-4 years for NZ to see pre-COVID visitor arrivals. An example of recovery rates for NZ’s 4 key markets is noted below.
There will be an uneven restart across markets and segments.
Country YE May 2022 YE May 2023 YE May 2024 YE May 2025 (pre-COVID)
Australia 894,751 (60%) 1,267,564 (85%) 1,491,252 (100%) 1,491,252
China 16,407 (05%) 180,480 (55%) 246,109 (75%) 328,145
USA 34,763 (10%) 243,340 (70%) 312,866 (90%) 347,629
UK 0 (0%) 133,861 (60%) 200,792 (90%) 223,102
• Visitor segments in order of return from each market noted below. See Appendix C for timeframes:
• Visiting Friends & Relatives (VFR) visitors
• Premium/luxury high net worth travellers
• Holiday visitors
• Cruise visitors
• Business visitors
• Youth and education
Executive Summary (5)
• In FY19, the value of the international NZ Business Events sector was calculated at $1.5bn
(Tourism New Zealand).
• Business Events are seen as a high value catalyst within the tourism eco-system, providing
income and supporting jobs to not only airlines, hotels, tourism and hospitality, but also
specialists like ITO’s, Professional Conference Organisers and event planners.
• If the border reopens as per the TECNZ plan, the estimated value of business events earnings
by YE Dec 2022 is $269m, by YE Dec 2023 the value will increase to $378m, by YE Dec 2024 it
should each $563m and by YE Dec 2025 a value of $672m.
• Cruise brought $547 million to the NZ economy last season (2019-2020) from 43 ships and
283,000 unique cruise ship passengers.
• The industry recognises that continued collaboration between destinations and the cruise
community will remain essential to the resumption of cruise operations that keeps health of
passengers, crew and communities visited at the forefront so that cruise is a positive
experience and not overwhelming.
International business events
• All future cruise passengers will be required to be vaccinated. It will take 3-4 years for NZ to see and cruise are significant
a return of pre-COVID passenger numbers. contributors to NZ’s
• Transport operators, professional tour guides and a large proportion of our member international tourism offering
accommodation properties have been decimated without international visitors. These are
businesses that have been completely overlooked through the STAPP process and second
round of Tourism Communities funding support. They are part of the infrastructure to safely
transport, host and accommodate visitors and need targeted support.
Executive Summary (6)
• In order to facilitate a safe and well-managed return of international visitors to NZ, TECNZ proposes a public/private sector investment strategy. We
acknowledge the government’s previous targeted industry support in 2020 including $18.5m for 26 STAPP ITOs (strategic assets). Thank you.
• TECNZ proposes Government invests a further $18m over the next four years to rebuild NZ's international tourism contribution of $17.5bn and NZ's global
reputation. This will be matched by $18m private sector ITO contribution if everything goes according to plan with recovery and rebuild.
• We propose a downward sliding scale of investment by Government and an upward scale of investment from the private sector over 4 years. Pre-COVID
medium to large ITOs/suppliers used to invest >$200,000 travelling 3-4 months per year offshore. Smaller businesses $30-$50,000 each year.
• The three phases of investment are:
• Jumpstart the reconnection with the world for ITOs and businesses that are involved in international tourism
• Support businesses to reconnect and drive the conversion of demand to be realised
• Accelerate bookings to start the rebuild process of NZ’s international tourism offering
Investment Partner Investment Dec 2021 Investment May 22 Investment May 23 Investment May 24
Jumpstart Support Accelerate Rebuild
Government $ $10m $6m $2m $0m
Private sector $ $0m $1m $7m $10m
Total investment $ $10m $7m $9m $10m
ROI YE Jun $0m $2.2bn $7.9bn $10.4bn
• We propose TECNZ will be the Administrator of the grant fund with a Panel comprising of representatives from MBIE, Tourism NZ and the CEO/Chair of
TECNZ. Criteria will be established for TECNZ’s international businesses (members) to apply for funding to ensure accountability and ROI measurement.
Executive Summary (7) • Our (TECNZ) international tourism members have extensive experience in working with offshore wholesalers and agents. The industry is ready to drive the start of recovery and we wish to partner with Government to help rebuild NZ’s world-class international tourism offering. • TECNZ has actively supported and promoted a safe and phased reopening of NZ’s border to international visitors, when the time is right. • What we are saying is Q1 of 2022 is the right time to start and here is our plan to help guide decision-making on the industry’s future. Our strategy is a cautious and staged approach we believe the private sector can deliver on and that we believe meets the phased approach the government is currently working on with low, medium and high-risk pathway criteria. • We acknowledge that some New Zealanders are hesitant about the reopening of NZ’s border to international visitors. However, to save jobs and support communities feeling the impact of no visitors and to ensure international tourism contributes again in a positive way economically, socially, culturally and environmentally in the future, it is important NZ takes the next step of reconnecting to the world. • We will work with our international and NZ partners to ensure the recovery of international tourism will ensure there is a phased and safe return with the utmost priority on quality experiences that highlight NZ’s unique manaakitanga (hospitality) offering, with kaitiakitanga (guardianship) and sustainability at the forefront of businesses thinking. This is not new to our members. We relish the opportunity to show NZ how we can rebuild the industry. • We look forward to hearing from you and we are happy to be contacted to provide more background or clarify any questions you might have. Ngā mihi nui Lynda Keene, Chief Executive, Tourism Export Council of NZ Email: Lynda@tourismexportcouncil.org.nz Phone: 027 6644 836
TECNZ’s contribution to the economy, offshore market intel, airline connectivity and global vaccination rates
International Tourism and ITO Value to NZ Economy
International • $17.5bn annual international earnings, $48m per day
Tourism • NZ’s largest export industry; 20.1% of total exports
annual value
• $16.4bn direct value (5.5%), indirectly $11.3bn (4%) of NZ’s total GDP.
to NZ
• Annual GST from visitors $3.9bn with $1.8bn from international visitors
economy
$17.5billion • No. jobs approx. 384,186 direct and indirect jobs 13.6% of NZ workforce
• $9.62bn of total international spend NZ of $17.5bn
ITO annual • ITOs bring in 55% of all international arrivals to NZ
value to NZ • 1.8m international visitors out of annual 3.4m visitors
economy • ITOs provide bookings to >60% of tourism businesses in NZ
$9.62billion
• 95% of ITO revenue is redistributed back out to regions
Data Source: NZ Tourism Satellite Account Dec 2019 issued March 2020, ITO value estimated based IATA visitor arrival trade bookingInternational / Offshore Market Intel TECNZ recently conducted an ITO survey to seek insights from their international commercial partners (that contract business) in the way NZ is being perceived around the world and what will it take for NZ to be sold to clients in 2022 and 2023. The bullet points are a brief summary. The results show why ITOs are concerned about the future of NZ’s international tourism recovery if we don’t get visitors starting to return to NZ in Q1 of 2022. • The biggest frustration for offshore partners is the lack of a tangible plan with targets and timelines. The lack of a clear plan to reopen borders means NZ is no longer as desirable as it was earlier this year. We are losing bookings as a result. Consumer confidence is waning. However all of our clients and agents are pro vaccination and are open to pre-entry conditions (within reason). In every market our clients are holding off committing to travel because of lack of any significant guidance from the government on the border reopening plans. • If major airlines cancel the routes, it will be a long time to recoup this. It is critical NZ must keep airline connections • What markets are ITOs holding bookings for? USA/Canada 59%, Australia 53%, Europe 40%, Germany 34%, China 23%, Singapore 19%, Taiwan 19%, Hong Kong 14% • USA/Canada – demand now shifting to open countries as wouldn’t want to do MIQ and lack of a plan from NZ government is frustrating. • Australia, China, Singapore, Hong Kong, Taiwan: mix of demand – some markets high demand once NZ reopens and vaccination levels are high • UK, Germany – mostly demand is high but wouldn’t do MIQ and can’t understand strict border stance and frustration around lack of plan. Some may travel to Australia instead if their border opens first and won’t be back to NZ as it’s their once in a lifetime trip down-under • Japan – high demand for package, series and one off tours • 78% of ITOs are holding bookings for Jan-June 2022 period • 63% of ITOs are holding bookings July- October 2022 period • 68% of ITOs holding bookings for 2022-23 season • 38% of ITOs holding bookings for 2023-24 season • Click here for more detail
Importance of International Airline Connectivity
• It is absolutely vital to NZ’s international tourism recovery that the country does not lose any further airline connections
• TECNZ fully supports the Board of Airlines Representatives NZ (BARNZ) submission for further MIAC funding from October 2021 until the
country reopens for travellers. Thank you for the extension announced 1 October 2021.
• We need to signal by Nov 2021 that New Zealand will be open to long-haul flights next year, to capture network planners will who make
decisions in Jan/Feb 2022 on whether they keep NZ on their international schedules for the next two years, or drop NZ as a route
• Airlines will take 3-6 months to reactivate aircraft and crew, they require a lead-in period.
• Airlines have no ability to make losses on routes, cash reserves are gone and debts are mounting
• Every route needs a strong business case to win aircraft
Source: BARNZ Sep 2021Airline Connectivity Vital to Rebuild International Tourism • NZ needs to achieve high vaccination rates and provide signal of border opening criteria and timeline as soon as practically possible or the network will continue to fall away as airlines redeploy their very expensive capital assets (i.e. aircraft) to other markets that are open, have growing passenger demand and thus the possibility of real revenue and return to profitability • As other countries reach high vaccination and re-open borders, airlines are attracted to operate on more profitable passenger routes than operate cargo-only flights to NZ at breakeven level • NZ needs to recover both Air NZ and foreign carriers air connectivity to ensure a vibrant and competitive aviation system for the benefit of consumers. We need to hang on to existing airlines as it will be much harder to re-attract airlines in the coming months and years due to smaller fleet and financial challenges. If we loose airlines it can take airports up to 5 years of air service development activity to recover a single airline/air route once its gone. • Once airlines are burnt and exit the country it can take years for them to return, case study e.g. United Airlines exited New Zealand in 2003, they did not return to New Zealand again until 2016 – it required US airline industry restructuring and a merger with Continental Airlines, a restricting of fleet and a complete change in their senior management for them to finally forget the reasons that they left Auckland in 2003 and to then reconsider with them finally returning in 2016. • Airlines like China Southern, American Airlines and Air Canada are cancelling summer flights to NZ due to lack of border opening settings and timeline. More security is needed by airlines to keep routes on. • NZ must keep in line with countries (e.g. Canada, Europe, Australia, Singapore) and not fall further behind. • The role of Auckland International Airport and Christchurch International Airport will be critical with retaining and attracting airlines back. • Easing of border restriction will allow airlines to reinstate passenger capacity, which also brings along belly-hold cargo capacity. • In 2022, NZ needs to transition MIAC cargo support scheme to a passenger focused support scheme to increase airlines’ confidence to deploy aircraft here when border settings ease should be considered.
Country Vaccination Rates 2 October 2021
M M % This table provides vaccination rates per
Country Doses Given Fully Vaccinated % Population Fully Vaccinated country with the source being
New Zealand 5.22 1.93 37.9 https://ourworldindata.org/ (2 Oct 2021)
Australia 28.6 11.7 45.5
45.6% of the world population has received
China 2.04b 889.0 70.7
at least one dose of a COVID-19 vaccine.
US 395.0 185.0 56.2 6.31 billion doses have been administered
UK 93.8 44.9 66.9 globally, and 26.19 million are now
Germany 108.0 53.7 64.6 administered each day (4 Oct 2021)
Canada 56.4 27.1 71.3
All of NZ’s key source markets are tracking
Singapore 9.4 4.5 79.7
above NZ with their % population fully
Japan 165.0 75.7 60.2 vaccinated.
South Korea 65.2 27.0 52.1
Hong Kong 8.7 4.2 56.3 Airlines will dictate travelers must be
France 94.8 44.4 65.9 vaccinated to travel.
Netherlands 24.3 11.5 66.1
TECNZ recommends NZ only welcomes
Switzerland 10.4 5.0 58.2 back international visitors that are fully
Denmark 8.8 4.3 75.0 vaccinated.
Finland 7.6 3.5 63.6
Sweden 13.8 6.6 63.7 On 4 Oct, the NZ Herald vaccination rate
showed 48% NZ’rs are vaccinated.
United Arab Emirates 20.1 8.2 83.7
Source:
https://www.google.com/search?q=australia%27s+vaccination+rate&rlz=1C1CHBF_enNZ767NZ767&oq=australia%27s+vaccination+rate&aqs=chrome.0.0i13l2j0i13i30l8.9001j0j4&sourcei
d=chrome&ie=UTF-8Click this website link to see ‘real-time’ fully vaccinated percentages per country. Scroll down the main page till you come to this graph. Hover the cursor over each country. Updated every two days. https://ourworldindata.org/covid-vaccinations
Pre-COVID International Arrival (000’s) and Visitor Spend ($), Future Forecasts, Assumptions and Reconnecting NZ to the World
Pre-COVID: NZ Annual Visitor Arrivals (000’s) per Key Market YE March 2020
UK
223,102 GERMANY
91,067
USA NETHER
347,639 LANDS SOUTH
CHINA
29,384 KOREA
328,145
FRANCE 81,660
39,507 JAPAN
90,326
HONG TAIWAN
KONG 49,179
51,807
SINGAP
PORE
60,932
REST OF
OCEANIA AUSTRALIA
1,491,252
Source: TECNZ Forecast based on Stats NZ IVA Top 30 Countries Annual International Arrivals as at YE March 2020, UPDATED 1 October 2021NZ Annual Visitor Spend ($M) per Country & Percentage of Total Spend YE Jan 2020
REST OF
EUROPE
UK $1,210m
$989m 10.0%
8.0% GERMANY
$567m
USA
4.0%
$1,604m
13.0%
CHINA
$1,694m
13.0%
REST OF ASIA
$1,607m
13.0%
AUSTRALIA
REST OF
$2,989m
OCEANIA
23.0%
$647m
5.0%
Source: Stats NZ, MRTEs YE Jan 2020 for pre-COVID value visitor spend, reviewed 1 October 2021Forecast of International Visitors/$ Returning YE May 2022-2025
TECNZ has developed arrival and visitor spend forecasts for 30 countries based on research and assumptions noted below. The forecasts form a
roadmap for NZ’s international tourism recovery on a market basis.
Assumptions: Market Return:
• Airline connectivity, IATA and future airline forecasts • Australia from 1 Dec 2021
• Propensity to travel • USA from 1 Feb 2022
• Demand from offshore wholesale agents/clients • China/Pacific Rim from 1 May 2022
• Digital passports are compulsory for international travel • UK/Europe from 1 July 2022
•
•
Source country vaccination rates meet or exceeds NZ goal
No MIQ for international arrivals
2022
• Quarantine free travel for vaccinated visitors from low-risk countries
• Health declaration passport to prove vaccination
• Negative PCR or RT-PCR test, LAMP or antigen pre-travel to NZ
• Rapid antigen or lateral flow test for arrivals at border
• Use of country contact tracing APP linked to vaccination record
• Saliva testing for visitors and businesses where required
• NZ’s positive global health and visitor profile with COVID management
• Geo-political/economic status in source country COVID trends
• There is no global recession and potential of inflationary pressures
• NZ willingness to receive visitors
• WTTC and UNWTO travel trends
• Intel from global alliance (Australia, UK, Ireland, Europe, South Africa and
Canada) Spreadsheets showing return on a per country
basis over 4 years are available on our
website or contact our office.Reconnecting NZ to the World • TECNZ has a plan to help reconnect NZ to the world. • Pages 17-18 show pre-COVID annual international visitor arrivals and visitor spend per key market and forecasts for recovery over the next three years. • When looking at return of visitor markets on a spend and number of annual arrivals basis, despite Australia providing the largest number of visitors, when you compare the visitor spend of China ($1,694m), USA ($1,604) ), UK ($989m) and Rest of Europe ($1,210m), there is merit in attracting visitors from these markets back to NZ as soon as possible. Not only are they high spending/value visitors, they stay more time in NZ, travel to more regions than Australian visitors do, they have an interest in Maori tourism and cultural experiences and appreciate NZ’s sustainability focus. • In considering the level of demand, rate of vaccinated residents in source markets and propensity to travel, TECNZ suggests the roadmap that government can consider for the return of visitors across the four quarters of 2022 as noted below. If visitors can return earlier, that will enhance the recovery. • Dec 2021 Australia • Q1 of 2022 USA and Canada • Q2 of 2022 China, Singapore, Taiwan, Hong Kong, South Korea, Japan • Q3 of 2022 UK, Germany, France, The Netherlands, all Europe • Pages 20-25 provide an overview of each key market and forecasted return in arrivals and spend over the next three years to May 2024. • If our roadmap is implemented, the recovery will show a 28.9% visitor return by YE May 2022, by YE May 2023 a 68.5% return, by YE May 2024 a 88.1% return of visitors and spend with a projected pre-COVID return of annual visitors by YE May 2025. What is needed to help the NZ industry achieve these targets? • A border reopening date for visitors (plus criteria) and additional targeted funding for businesses impacted by the border to ensure they can drive the rebuild and return of international visitors.
International Tourism Recovery Plan 2021-2025
Border Jan-Mar Apr-Jun Jul-Sep Oct-Dec Jan-Mar
Opening 2022 2022 2022 2022 2023
Market Return
Dec
Australia
Q1
US, Canada
Q2
China, Singapore, Taiwan, Hong Kong, South Korea, Japan
Q3
UK, Germany, France, The Netherlands, all Europe
Source: TECNZ updated 1 October 2021NZ International Tourism Recovery Roadmap (No. Arrivals 000’s and % Recovery)
Market recovery based on USA from 1 Feb 2022, China/Pacific Rim from 1 May 2022 and UK/Europe from 1 July 2022
By YE May 2024, total annual visitor arrivals 88.1% of pre-COVID arrivals (2,980,142)
Pre
COVID
Assumptions: May 21 May 22 May 23 May 24
Australia 1,491,252 • Australia from 1 Dec 2021 (10%) 149,125 (60%) 894,751 (85%) 1,267,564 (100%) 1,491,252
• USA from 1 Feb 2022
USA 347,629 • China/Pacific Rim from May 2022 (10%) 34,763 (70%) 243,340 (90%) 312,866
• UK/Europe from July 2022
China 328,145
• Airline connectivity and forecasts
(5%) 16,407 (55%) 180,480 (75%) 246,109
UK 223,102 • Digital passports compulsory ( 0%) 0 (60%) 133,861 (90%) 200,792
• Vaccination rates in countries
Germany 91,067 • 80% NZ vaccinated by Nov 21 ( 0%) 0 (60%) 54,640 (90%) 81,960
• All visitors provide proof of vac.
Japan 90,326 • Propensity to travel ( 0%) 0 (55%) 49,679 (70%) 63,228
• Demand from offshore wholesale
South Korea 81,660
agents/clients
(5%) 4,083 (55%) 44,913 (70%) 57,162
India 67,395 • Geo-political and economic status (0%) (10%) 6,740
0 (30%) 20,219
in source country COVID trends
Singapore 60,932 • No global recession (5%) 3,047 (55%) 33,513 (90%) 54,839
• Be aware of potential inflationary
Taiwan 49,179 pressure (5%) 2,459 (55%) 27,048 (70%) 34,425
• Industry, non-industry sources
Hong Kong 51,807
• NZ’s global health and visitor ( 5%) 2,590 (55%) 28,494 (90%) 46,626
France 39,507 profile with COVID management
( 0%) 0 (60%) 23,704 (90%) 35,556
• NZ willingness to receive visitors
The Netherlands 29,384 • WTTC and UNWTO trends ( 0%) 0 (60%) 17,630 (90%) 26,446
Source: TECNZ Forecast based on Stats NZ IVA Top 30 Countries Annual International Arrivals as at YE March 2020, UPDATED 1 October 2021Short-haul Australia from 1 Dec 2021 NZ International Tourism Recovery Roadmap:
Long-haul travel from 1 Feb 2022 Annual Visitor Spend $M and % Recovery
Pre
COVID May 21 May 22 May 23 May 24
Australia $2,989m (10%) $258m (60%) $1,793m (80%) $2,391m (100%) $2,989m
USA $1,604m (10%) $160m (70%) $1,123m (90%) $1,444m
$1,694m
China (5%) $85m (55%) $932m (75%) $1,271m
$989m
UK ( 0%) 0 (60%) $593m (90%) $890m
Germany $567m ( 0%) 0 (60%) $340m (90%) $510m
Japan $310m ( 0%) 0 (55%) $171m (70%) $217m
South Korea $280m (5%) $14m (55%) $154m (70%) $196m
Canada $348m (5%) $17m (55%) $191m (70%) $244m
Rest of Europe $1,210m France, Netherlands, Scandinavia (0%) 0 (60%) $726m (90%) $1,089m
Rest of Asia $1,607m Singapore, HK, Taiwan, India, Mal (0%) 0 (55%) $884m (70%) $1,125m
Rest of Americas $229m South America (0 %) 0 (5%) $11m (30%) $69m
Rest of Oceania $647m Pacific Island nations ( 10%) $65 (50%) $323m (75%) $582m
Market recovery visitor spend ($m) based on USA from 1 Feb 2022, China/Pacific Rim from 1 May 2022 and UK/Europe from 1 July 2022
Visitor spend values estimated on pre-COVID annual visitor spend and percentage return of each key market. Spreadsheets providing more detail are available.
Source: Stats NZ, MRTEs YE Jan 2020 for pre-COVID value visitor spend• Australia from 1 Dec 2021
• USA from 1 Feb 2022
• China & Pacific Rim from 1 May 2022
• UK/Europe from 1 July 2022
Source: TECNZ Forecast based on Stats NZ IVA Top 30 Countries Annual International Arrivals as at YE March 2020, UPDATED 1 Oct 2021Source: TECNZ Forecast based on Stats NZ IVA Top 30 Countries Annual International Arrivals as at YE March 2020, UPDATED 1 Oct 2021
Cruise • Cruise is a key driver of the worlds economies and the return of cruise is vital to putting people back to work helping to fuel our recovery from this pandemic. 50% of the global cruise fleet has returned to service, 100% by December 2021 will have restarted with over 2 million cruisers safely taken a cruise since 2020. • A vast majority of cruise lines require passengers and crew to be fully vaccinated. An enhanced array of stringent health protocols onshore and on board are producing this safe and successful restart world over. https://www.porthole.com/cruise-line-vaccination-requirements/ . Layered prevention, detection and response strategy from the time of booking to disembarkation is successfully designed to mitigate the risk of COVID-19 in the cruise setting. What’s happening in New Zealand? • In order to support precious livelihoods throughout NZ it is imperative NZ cruise is part of any border reopening talks. Cruise lines need 2-3 months to prepare/provision/recruit/market destinations. • Cruise brought $547 million to the NZ economy last season (2019-2020) from 43 ships and 283,000 unique cruise ship passengers. This was a 12% decline on the previous seasons results. Cruise is NZ’s fourth largest visitor market behind Australia, China, USA and UK markets. • 90% of the New Zealand 21-22 season (Oct-May) has been cancelled due to uncertainty of NZ borders so far. Prior to COVID there was a forecast level of 49 ships and 387,000 cruise ship passengers. • The industry recognises that continued collaboration between destinations and the cruise community will remain essential to the resumption of cruise operations that keeps health of passengers, crew and communities visited at the forefront so that cruise is a positive experience and not overwhelming. • In preparation for the 2022-2023 season, a phased restart begins that will encompass a return of vaccinated passengers from low-risk, highly vaccinated countries. Cruise lines are putting in place strong health protocols on board ships that will ensure cruise is a safe way to travel. • Demand is high for NZ as a destination. Recovery of the cruise industry is some way off and we anticipate will take 3-4 years to recover.
51% of all cruise passengers in NZ are from Australia and 7% are NZ’rs. NZ Cruise Association (NZCA) proposes due to new health protocols being implemented on ships that wish to book NZ for the 2022-2023 season, that government approves visitation due both being safe source destinations. Graph and table data from NZ Cruise Association Annual Report 2019-2020
International Business Events
• The Business Events sector within New Zealand consists of both domestic and international attendees who may be visiting New Zealand to attend a
conference or participate in an international incentive programme, some examples below:-
• In 2016, AIG brought 150 of their most successful agents from across Asia, primarily Japan (AIG’s second largest market), to New Zealand for a three
day high end incentive. Their stay consisted of accommodation in a 5 star Auckland property, a welcome event at the Auckland Museum, exclusive
restaurant experience, shopping and tourism excursions, attendance at an All Black game, followed by individual travel extensions, at own cost, to
other parts of the country. For this event, an ITO was engaged to provide logistics support and planning. Estimated value $750,000
• In 2018, Amway China incentivised 6,000 of their top sellers to an incentive trip to Queenstown. Held over 11 waves, the programme consisted of 4
to 5 star accommodation, tourism activities, gala dinner at Coronet Peak and engaged the services of a variety of different suppliers including ITO and
event management company to provide logistics. The event was held in a traditionally quiet period of the tourism season and raised New Zealand’s
profile as a Business Event destination in China. Estimated value $50m
• In FY19, the value of the international NZ Business Events sector was calculated at $1.5bn (Tourism New Zealand). In FY21, this was reduced by 78% to
$37m (Business Events Data Project). Business Events are seen as a high value catalyst within the tourism eco-system, providing income and supporting
jobs to not only airlines, hotels, tourism and hospitality, but also specialists like ITO’s, Professional Conference Organisers and event planners. The sector is
also the driver behind investment in New Zealand’s three international convention centres, Te Pae Christchurch, Tākina and the New Zealand International
Convention Centre.
• The cost of closed borders to the sector is estimated at $534m. This is the value of the international business which was coming across New Zealand’s
borders prior to lockdown.
• It is anticipated, with the opening of Te Pae Christchurch, over $100m (Ernst & Young) in spend per annum, will be injected into New Zealand’s economy
through international visitors.
• In an increasingly competitive world, New Zealand’s inability to provide a robust plan of intent is severely jeopardising our ability to go to market, providing
confidence to the local industry and manuhiri, as well as a return on investment to both Government and private investors.International Business Events • BEIA supports TECNZ’s proposed dates for the return of key markets by the following dates will help NZ with ‘Reconnecting to the World’ Country Proposed Border Opening Date Country Proposed Event Return Date Australia From 1 Dec 2021 Australia From 1 Mar 2022 USA From 1 Feb 2022 USA From 1 Jun 2022 China & Asia From 1 May 2022 China & Asia From 1 Aug 2022 UK/Europe From 1 Jul 2022 UK/Europe From 1 Oct 2022 • When the border reopens, it will take 3-4 years for NZ to see pre-COVID visitor arrivals. This is due to the pre-planning time it takes for some major events and would also align with the opening of additional infrastructure. During this time, it is anticipated that Tourism New Zealand, in close partnership with the business events sector, will embark on a strong marketing campaign to encourage visitation. • NZ already has booked several large scale opportunities out of Australia, valued in the range of $50 – 60M which are heavily dependant on a 1 Dec 2021 border opening for a March 2022 delivery. BEIA anticipates high levels of interest from South East Asia and Japan from 1 June 2022. • A timeline YE Dec 2022, 2023, 2024 an 2025 of estimate business events visitors and estimated value from this sector is noted below. Country YE Dec 2022 YE Dec 2023 YE Dec 2024 YE Dec 2025 Australia 36,373 (80% pre covid) 45,467(100%) 59,107 (130%) 68,200 (150%) Rest of World 33,508 (40% pre covid) 62,827 (75%) 87,958 (105%) 125,655 (150%) Est. value $269,386,080 $378,617,600 $563,407,380 $672,638,900
NZ’s Readiness for Border Reopening https://www.tourismtradechecklist.co.nz/ • TECNZ has developed an online platform allowing for the collection, storage and sharing of information relating to being COVID-Ready and business trade compliance. The Tourism Trade Checklist is a replica of the Australian Tourism Trade Checklist. • NZ international tourism businesses are ready to receive international visitors. There is growing demand from offshore wholesale and agents that NZ can demonstrate that businesses have a priority focus on health and safety. The industry is ready. • ITOs and offshore wholesale agents can access a directory of tourism supplier information including public liability, indemnity insurance docs and COVID Ready Health & Safety Plans. • When tourism businesses submit their COVID Ready Health & Safety Plan, the plan is checked against Ministry of Health, Worksafe and World Travel & Tourism COVID Health Guidelines. • Businesses then receive a COVID Ready badge and the WTTC Safe Travels stamp logos to use to promote their business as prepared and ready to welcome back international visitors. • The WTTC Safe Travels stamp is now being used in 400 destinations worldwide. TECNZ representing the private sector in NZ was one of the first in the world to sign-on to the protocols. Qualmark has also signed up to the protocols through their new Covid Clean initiative. TECNZ supports the use of the IATA Travel Pass Initiative:
Public/Private Partnership Investment Plan
TECNZ Public/Private Partnership
Investment PlanGovernment/Private Sector Investment Proposition Investing in NZ inbound tourism businesses to jumpstart, support and accelerate to beyond pre-COVID’s $9.6bn* tourism export earnings per annum. • The Tourism Export Council of New Zealand (TECNZ) is a trade association established in 1971 thatrepresents the businesses of the NZ international tourism sector. Pre-COVID, our mission was to support and represent our members to achieve sustainable growth in export earnings. In 2021 it is to help members rebuild NZ’s international tourism visitor offering. • We work closely with Tourism New Zealand, offshore tour wholesalers and agents, our Allied members (tourism businesses selling products and services), national tourism organisations, regional tourism organisations and government agencies (DOC, MBIE). • ITOs act as the B2B commercial conduit between offshore wholesalers/agents and NZ tourism businesses (like Fonterra links farmers with international companies/wholesalers and clients to NZ purchase goods and services). ITOs contract business. The Stats and Facts about ITOs pre-COVID • 74 Inbound tour operator members, currently 60 members (loss of 14 ITOs, 26%). However, we believe another 10-12 are due to wind-up by Dec 2021. • 1143 staff in the inbound sector, 389 at 31 March 2021 (loss of 66% of inbound workforce) • 95% of all revenue generated by inbound tour operators is redistributed back out to regions. This provides benefits to local operators and communities. • $10m spent by ITOs offshore each year marketing NZ. Most ITOs spend >$200,000 per year and three months a year travelling offshore. • ITOs bring visitors safely into NZ, ITOs do not bring in freedom campers, ITOs only bring in high-value visitors • ITOs sell NZ itinerary packages with advance bookings 1-2 years ahead of visitors arriving in NZ (for group, independent and incentive travellers) • ITOs are expert crisis management operators. They have always had contact tracing capability • ITOs use Qualmark and sustainable tourism businesses and work closely with Maori tourism providers *$9.6bn ITO contribution to NZ $17.5bn earnings from international visitors based on 55% of all visitors being bought into NZ by ITOs
Proposed 3-Stage Public/Private Funding Plan
Stage 1: Jumpstart
Just when ITOs need to start promotion and advertising in offshore markets to rebuild for the latter part of the 2022 season, they are at
their lowest ever cash-flow point, having had no income for 20+ months. They have survived, but only just, and desperately need funding
support for marketing and promotion to re-ignite their offshore contacts and ensure NZ is at the front of the queue. Many destinations
will be marketing fiercely and fighting over the travellers’ dollar and the pent-up demand. ITOs need help to capture this. They will also
need to start recruiting talent to rebuild their teams.
Proposed marketing and promotion funding support – 90% government / 10% ITOs of normal average annual combined TECNZ ITO
members’ marketing spend and mental health services
Stage 2: Support and Accelerate
As forward bookings begin to rebuild, and borders maybe re-open, more employees will be needed to help meet the growing demand to
travel to NZ. ITOs will still need marketing and promotional funding support to continue to drive forward contracts and secure tourism
income for the coming season.
Proposed marketing and promotion funding support – approx. 45% government / 55% ITOs of normal average annual combined TECNZ
ITO members’ marketing spend and mental health services.
Stage 3: Accelerate and Rebuild
After two annual cycles of re-invigorated promotion and upscaling staff numbers, ITOs will secure future contracts and inbound tourism
income to NZ should be starting to return to pre-COVID levels by 2024. A smaller amount of continued funding support for marketing and
promotion will help ITOs regain previous tourism export income levels and accelerate to further growth.
Proposed funding support – 15% government / 85% ITOs of normal average annual combined TECNZ ITO members’ marketing spend.Timelines and Forecasted Return on Investment ROI - forecasted tourism export sales
Jumpstart: December 2021
Significant offshore marketing and promotion to reignite, reconnect with markets and drive future contracts and YE Jun 22 ROI $2.2bn
bookings for 2022, 2023 and beyond. Start to recruit staff to prepare for 2022.
• Government investment $10m
• ITO investment $0m
Support: May 2022
As ITO contracts with offshore agents begin to increase, ITOs marketing investment can increase, yet will require YE Jun 23 ROI $7.9bn
continued support. Building capability for 2022-2023 season
• Government investment $6m
• ITO investment $1m
Support & Accelerate: May 2023
ITOs will be starting to return to pre-COVID levels of bookings and contracts for the coming season, and now is
YE Jun 24 ROI $10.4bn
the time to drive for significant growth. Building for 2023-2024 season and beyond
• Government investment $2m
• ITO investment $7m
Accelerate & Rebuild: May 2024
ITOs will be starting to return to pre-COVID levels of bookings and contracts for the coming season, and now is YE Jun 25 ROI $12.1bn
the time to drive for significant growth. Building for 2024-2025 season and beyond
• Government investment $0m
• ITO investment $10mInvestment Proposition
• TECNZ acknowledges the 2020 investment of $18.5m for STAPP ITOs as strategic assets was to keep the international tourism eco-system alive for the
future. Thank you. No-one knew how long NZ would be impacted by COVID. The pandemic has lasted much longer than first expected and as a result
more investment is needed in the ITO network.
• TECNZ proposes Government invests a further $18m over the next three years to keep the pipeline of contracted business alive to rebuild NZ's
international tourism contribution of $17.5bn and NZ's global reputation. This will be matched by ITOs over a four-year period.
• TECNZ proposes a downward sliding scale of investment by Government and an upward scale of investment from the private sector. Pre-COVID
medium to large ITOs/suppliers used to invest >$200,000 travelling 3-4 months per year offshore. Smaller businesses $30-$50,000 each year.
• TECNZ proposes to be the Administrator of the investment fund with a Panel of MBIE, TNZ and CEO/Chair as members on the Panel. TECNZ members
will apply for grant funding against criteria with full accountability, ROI measurement and reporting on a six-monthly basis. Happy to discuss further.
Investment Partner $M $M $M $M $M
Aug-20 Dec-21 May-22 May-23 May-24
Government Investment 18.5* $10.0 $6.0 $2.0 $0
ITO Investment $0.0 $0.0 $1.0 $7.0 $10
Forecasted ROI Aug-21 YE Jun-22 YE Jun-23 YE Jun-24 YE Jun-25
$Billion $Billion $Billion $Billion $Billion
Return on Investment $0.0 $2.2 $7.9 $10.4 $12.1
Purpose of investment Retain international links Jumpstart partnerships Support demand Support & Accelerate Accelerate & Rebuild
Note: ROI dates are different from investment dates because a period of time needed to see resultsForecast Results against ROI
_______________________________________________________________________________________________
Annual Government ITO Forecast % No. Annual Visitor
Investment Investment Market Return Arrivals Spend ($M)
_______________________________________________________________________________________________
YE Dec 2021 $10m $0m 10% 211,213> $258m (Mostly Australia)
_______________________________________________________________________________________________
YE May 2022 $6m $1m 4.4% 978,148 $2,201m (Australia, China, Asia)
_______________________________________________________________________________________________
YE May 2023 $2m $7m 28.9% 2,319,134 $7,965m (All markets)
_______________________________________________________________________________________________
YE May 2024 0 $10m 88.1% 2,980,142 $10,429m (All markets)
_______________________________________________________________________________________________
YE May 2025 0 $10m 100% 3,384,517* $12,194m^ (All markets)
_______________________________________________________________________________________________
Source:
>Stats NZ Actual annual visitor arrivals YE Jul 2021
*Stats NZ Number of total international arrivals YE Mar 2020 (China and Asia markets stopped travelling Feb 2020)
^Stats NZ MRTEs Annual visitor spend YE Jan 2020Visitor Spend ($) per Key Market YE May 21-YE May 24
• The following table provides a forecast of annual visitor spend per key market over the next four years based on percentage return of
markets relating to TECNZ’s assumption of travel, border settings and vaccination rates in NZ and source countries.
• For more detail, please refer to the attached spreadsheet.
Country YE May 21 YE May 22 YE May 23 YE May 24 YE May 25 (pre-COVID)
$M $M $M $M $M
Australia 258 1,793 2,541 2,989 2,989
USA 0 160 1,123 1,444 1,604
UK 0 0 593 890 989
China 0 85 932 1,271 1,694
Germany 0 0 340 510 567
Canada 0 17 191 244 348
Japan 0 0 171 217 310
Rest of Europe 0 0 726 1,089 1,210
Rest of Asia 0 80 884 1,125 1,607
Rest of Americas 0 0 11 69 229
Rest of Oceania 0 65 453 582 647
Total 258 2,201 7,965 10,429 12,194
Source data is from YE Jan 2020 TECTSVisitor Arrivals (000’s) per Key Market YE May 21-YE May 24 • The following table provides a forecast of annual visitor arrivals per key market over the next four years based on percentage return of markets relating to TECNZ’s assumption of travel, border settings and vaccination rates in NZ and source countries. • For more detail, please refer to the attached spreadsheet. Country YE May 21 YE May 22 YE May 23 YE May 24 YE Mar 2020 No. Arrivals Australia 149,125 894,751 1,267,564 1,491,252 1,491,252 USA 0 34,763 243,340 312,866 347,629 UK 0 0 133,861 200,792 223,102 China 0 16,407 180,480 246,109 328,145 Germany 0 0 54,640 81,960 91,067 Canada 0 3,555 39,100 49,764 71,091 Japan 0 0 49,679 63,228 90,326 India 0 0 6,740 20,219 67,395 South Korea 0 4,083 44,913 57,162 81,660 Source data is from YE Mar 2020 Stats NZ Visitor Arrivals
Appendices
Appendix A: Airlines Flying to/from New Zealand Source: BARNZ June 2021
Airlines need both inbound and outbound travellers to
consider putting a destination on their global air network.
Airlines currently flying with cargo/freight and ex-pat Kiwis
will work quickly to fill the front of the plane with visitors to
offset government’s MIAC investment.
These airlines will be the first to invest significantly in
marketing NZ as a destination to their citizens. Fiji Airways
and Air Vanuatu are not considered key visitor markets.
US airlines will schedule NZ in 2022 if given enough advance
notice of what the government’s reopening border plans are
for visitors
Other cargo airlines that will focus on return of international
visitors include: Malaysia Airlines, Air Canada and Air Tahiti
Inbound Tour Operators (ITOs) work closely with airlines and
book passenger seats.Appendix B: ITOs – Who do they support?
INBOUND TOUR OPERATORS – WHO DO THEY SUPPORT?
For many tourism operators, being active overseas in multiple markets is difficult if not impossible. Trading in multiple time zones, currencies and languages is
a bridge too far and these businesses – particularly small, regionally located operators – rely on inbound tour operators to deliver high-yielding international
visitors to their doors. Without ITOs, opportunities for regional communities and their economies to benefit from international visitation is virtually nil.
TOURS RESTAURANTS
ATTRACTIONS WINERIES
Breathing
life into
ACC OMMODATION NZ’s
tourism
CRUISES
industry
ITOs TRANSPORT
AIRLINES
ITOs DELIVER: DELIVER:
Jobs
• Jobs Regional Economic
Growth
• Regional Economic Growth
Export Earnings
Business Viability
• Export Earnings Local Business
Growth
• Business Viability
• Local Business GrowthAppendix C: Visitor Recovery by Market Segment
China, Singapo re, Hong U K , G e r m a n y, A ll markets return
Australia USA, Canada Kong, Japan, South Other Europe from 1 Oct 2022.
K o r e a , Ta i w a n Recovery to pre-
COVID arrivals to
take 3-4 years
Dec Feb May Sep Oct
2021 2022 2022 2022 2022
VFR VFR VFR
VFR
Premium Premium Premium
Premium
Holiday Holiday Holiday
Holiday
Business Business Business
Business
School groups International education Cruise
Youth/Backpackers
Based on NZ border being open to Australia by 1 Dec2021 and long-haul markets by 1 Feb 2022Appendix D: Who are TECNZ’s ITO Members? Inbound Tour Operators Inbound Tour Operators Active Adventures Learning Journeys Ltd A China Travel Company Ltd Leisure Time Group Adventure South LNZ International Travel Service Ltd Ahipara Luxury Travel Master Travel Group Ltd ANZ Sky Tours Ltd Moatrek New Zealand Ltd ANZCRO New Show International Travel AOT Group Ltd + ATS Pacific (Helloworld Travel New Zealand Educational Tours Ltd Group) New Zealand Journeys (2007) Ltd APT International Tours Ltd New Zealand Trails ATT Travel Service Nippon Travel Agency (New Zealand) Ltd) Australia Tours 2000 (NZ) Ltd NZ-Australia Tours & Travel Ltd - Vietnam Beyond The Blue Oasis International Travel Service China Travel Service (NZ) Ltd Once Upon a Trip - France, Europe Destination Design Pacific Destinations Ltd DNZ Travel Pan Pacific Travel Corporation Ltd Excel Travel - China Pioneer Travel Farm to Farm Tours Prestige Pacific Tours First Light Travel Red Carpet Tours Ltd Flying Tiger Travel Scenic Luxury Cruises and Tours General Travel New Zealand Ltd Seasonz Travel Ltd Grand Aust NZ Pty Ltd Southern Crossings GSN Pacific Ltd Southern Travel+B3net Ltd Haka Tourism Group Southern World Vacations (NZ) Ltd Hana Tour Oceania Tāpoi Travel Limited H.I.S. New Zealand Ltd Terra Nova Coach Tours (was C & E Tours) Holiday Travel Management Ltd The Green Spot Imagine NZ Travel Tour Time NZ Ltd JTB New Zealand Ltd (TourEast) Travel Corporation NZ Ltd (Contiki + AAT Kings) KAD International Ltd - China, Taiwan Travelmore International Corp Ltd Kingdom NZ Tour Ltd - China, Taiwan Vyom Journeys Ltd - India Kiwi Holidays Ltd
Appendix E: Who are TECNZ’s International Tourism Businesses?
The following list of Allied members who make up the transport, accommodation, activity and attraction, RTOs and tourism services sectors are the businesses that have for years being involved
with international tourism and have been the most impacted with the NZ border closed.
Activity and Attraction Members Jucy Cruise Takiwa Tourism Transport Members Accommodation Members Nesuto Hotel and Apartments
Kaitiaki Adventures Tamaki Maori Village Plateau Lodge
Alpine Luxury Tours Kapiti Island Nature Tours Taupo Tandem Skydiving Air Milford Accor Hotels
Altitude Tours Kelly Tarltons SEA LIFE Aquarium Quality Hotel Elms
Te Hana te Ao Marama Air New Zealand ASURE Accommodation Group
AJ Hackett Bungy New Zealand Kiwi Country Limited Te Papa Auckland International Airport Azur Lodge Queenstown House B & B & Luxury Apts
Art Deco Trust KJet Te Puia Avis New Zealand Beachfront Hotel Ramada Group
Auckland Museum Lakeland Queen Terra and Tide Bayes Coachlines Bed & Breakfast Association Rural Tours Ltd
Auckland Seaplanes Larnach Castle The Red Barn Bluebridge Cook Strait Ferries Boutique Hotels and Lodges NZ Rydges Hotels & Resorts
Beachcomber Cruises Marlborough Tour Company TIME Unlimited Tours Budget Rent A Car Brentwood Hotel Safari Hotel Group
Bush and Beach 2013 Ltd Maunga Hikurangi Tongariro River Rafting Bus & Coach Association Brooke Serene Hotel Management
Camjet MDA Experiences Totally Tourism New Zealand Scenic Hotel Group
Christchurch International Airport Capstone Hotels & Resorts
Chateau Tongariro and Wairakei Mitai Maori Village Tourism Holdings Ltd Skycity Auckland
Europcars Choice Hotels Asia Pac
Resort Monteiths Brewing Company Transport World (Bill Richardson) Entrada Travel Group City Lodge Accommodation Stamford Plaza Auckland
Chris Jolly Outdoors Napier City Visitor Experiences
Vector Wero & Vodafone Events Centre Fullers Group LTD Cordis Auckand Sudima Hotels New Zealand
Christchurch Adventure Park Napier Maori Tours
Velocity Valley GCH Aviation CPG Hotels Tahuna Beach Kiwi Holiday Park & Motel
Cruise Milford New Zealand Maritime Museum
Waimangu Volcanic Valley GO Rentals Ltd Distinction Hotels
Crystal Mountain Nga Haerenga The New Zealand TFE Hotels
Waiotapu Thermal Wonderland Hallmark Chauffeur Drive Eagles Nest
Dive Tatapouri Cycle Trail The Hermitage Hotel, Aoraki Mount Cook
EcoZip Adventures Waitangi Treaty Grounds Heli Glenorchy Edgewater Lake Wanaka
Ngai Tahu Tourism The Mount Cook Hotel Collection
Encounter Kaikoura Wayfare Helicopters Nelson Heritage Hotels
Ngati Awa Tourism The Rees Queenstown
Explore Group Nomad Safaris Welcome Aboard/Christchurch Hertz Car Rental Hilton Hotels & Resorts
Attractions Johnston Coachlines Holiday Inn Express & Suites Queenstown VR Hotels and Resorts
Fiordland Discovery Polynesian Spa
Fiordland Jet Ltd Pure Cruise Weta Cave Workshop Tour Limousine Services Queenstown Holiday Parks Association of New Zealand Invercargill Licensing Trust
Fiordland Trips and Tramps Rotorua Canopy Tours Whakarewarewa Living Maori Village Pacific Tourways Auckland Hotel Grand Chancellor West Plaza Hotel
Footprints Waipoua Rotorua Duck Tours Whale Watch Kaikoura Pacific Tourways Christchurch Jet Park Hotels
Footwhistle Glowworm Caves Royal Albatross Centre Whanganui River Adventures Ritchies Transport Kohutapu Lodge & Tribal Tours Ltd
Fox Glacier Guiding Rural Holidays NZ Ltd Wheelie Fantastic Cycle Tours Seasons Travels NZ Luxury Lodges of New Zealand
Franz Josef Wilderness Tours Sculptureum Whirinaki Rainforest Experiences South Pacific Helicopters Millennium Hotels & Resorts
Gannet Safaris Overland Shantytown Heritage Park Wilsons Abel Tasman Southern Lakes Heliworks Minor Hotels
Haast River Safari Shotover Canyon Swing & Canyon Wine, Art & Wilderness Super Shuttle Mitchell Corp New Zealand
Hanmer Springs Thermal Pools & Fox Ziptrek Ecotours Volcanic Air Naumi Auckland Airport Hotel
Spa Skydive Auckland Zorb
Hell's Gate Skydive Queenstown Ltd
Hobbiton Movie Set Tours Skyline Enterprises
iFLY Queenstown Southern Discoveries
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