NEW FREIGHTLINER TRUCK. OWNER'S WARRANTY INFORMATION.
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NEW FREIGHTLINER TRUCK. OWNER’S WARRANTY INFORMATION.
TABLE OF CONTENTS. WELCOME TO THE FREIGHTLINER TEAM.
Welcome to the Freightliner team 3 In the event of a mechanical breakdown Congratulations on the purchase of your new Our trucks have been designed and produced
or if you require Roadside Assistance call: Freightliner, from one of the world’s leading around the world incorporating industry leading
24 Hour Roadside Assistance 4 commercial vehicle manufacturers. engineering and manufacturing methods. It
24 Hour Roadside Assistance is the desire of our dealers and ourselves to
New Vehicle Warranty 5 Daimler Trucks is the driving force behind the support you, the customer.
1800 033 557
How to Make a Warranty Claim 6 Freightliner, Mercedes-Benz and FUSO brands.
Freightliner is pleased to provide you with 24 The strength of the Daimler Truck group enables Please review this booklet to ensure you receive
Warranty Limitations & Exclusions 7 Daimler Truck and Bus Australia Pacific Pty the full benefits of owning and driving one of the
Hour Roadside Assistance for the duration of
Vehicle Standards & Recall 9 your new vehicle warranty period. Please refer Ltd to provide customers with a wide range of best commercial vehicles. If you have any queries
to the terms and conditions in this booklet. commercial vehicles that enjoy reputations regarding your vehicle or information provided in
Dealer Obligations 9 built on reliability, efficiency and innovation. this booklet, please contact your local authorised
Freightliner dealer who will be happy to assist.
Change of Address/Ownership 10 We are focused on supporting your business.
Selling Dealer Details 11 With more than 40 service points in strategic
locations across the nation, Daimler Trucks offers
one of Australia’s strongest commercial vehicle
Daimler Truck and Bus Australia Pacific Pty Ltd reserves the right,
at any time,to change any or all of the provisions of this booklet.
sales and service networks.
Freightliner — Owner’s Warranty Information 3
24 HOUR ROADSIDE ASSISTANCE. FREIGHTLINER NEW VEHICLE WARRANTY.
In the event of a mechanical breakdown or if you When am I covered by Roadside Classification Standard Warranty Limited Warranty(1)
require Roadside Assistance call: Assistance?
1 Year / Unlimited km 1 Year / Unlimited km
Daimler Truck & Bus Roadside Assistance Basic Vehicle Unless excluded elsewhere in the warranty or described as having longer time and
24 Hour Roadside Assistance Warranty
is available to all customers and across all distance limitations, all components of basic vehicle are covered under the Basic
1800 033 557
vehicle models. Customers are covered by our Vehicle Warranty.
Roadside Assistance for the duration of their 2 Years / Unlimited km 1 Year / Unlimited km
In the event of a breakdown in Australia, our 24/7 new vehicle and parts warranty, providing it is a
Roadside Assistance hotline 1800 033 557 will manufacturing defect, or the failed part is covered Driveline Component Includes clutch, differentials and
take your call and organise the closest dealership under your Freightliner Service Plan.^* Beyond Warranty steering axle. Excludes engine propeller Excludes engine and otherwise per
shaft, universal joints and suspension Basic Vehicle Warranty.
or repairer to come to your aid and get you back that, we continue supporting our customers on components.
on the road quickly, anywhere in Australia. a pay per service basis.
2 Years / Unlimited km 1 Year / Unlimited km
Cab Corrosion,
We coordinate every stage of your Roadside Pay Per Service Structure & Sheet Includes cab structural components,
Assistance breakdown to ensure you’re The call to our 1800 hotline and the breakdown Metal sheet metal panels, doors and As per Basic Vehicle Warranty.
taken care of from start to finish. coordination by our 24/7 support team is a free sheet-moulded compound hood.
service offered to all our customers. However, 2 Years / Unlimited km 1 Year / Unlimited km
When you call 1800 033 557 our support team the repair, towing and breakdown cost will be Frame Rails &
will ask you five questions to ensure you are charged accordingly. Cross Members Includes frame rails and attaching As per Basic Vehicle Warranty.
cross members.
taken care of efficiently:
New Vehicle Warranty (1)
imited Warranty is only applied in selected cases depending on the operation and application of the truck. Please consult your dealer to
L
• Vehicle chassis number Each new Freightliner comes with Roadside confirm which warranty applies to your vehicle.
• Owner's name Assistance for the duration of the new vehicle
• Description of fault (if known) warranty period.^ Classification Argosy & Coronado 114 Extended Warranty(2)
• Location of vehicle Standard 1 Year / Unlimited km + 3 Years / 800,000 km
• Phone number for return call. Genuine Parts Warranty
If the breakdown was caused by one of our Basic Vehicle Incorporates the components originally covered by the standard Basic Vehicle
We identify the closest available repairer and genuine parts and is still within its one year Extended Warranty Warranty for the period beyond the standard warranty period for manufacturing
defect unless excluded elsewhere in the warranty or described as having longer time
provide you an estimated time of arrival. Our unlimited kilometre warranty period, you are and distance limitations.
role is to coordinate the entire process, keep covered for Roadside Assistance.*
you informed and escalate matters when Standard 2 Years / Unlimited km + 2 Years / 800,000 km
Driveline Component
required. We remain involved with you until Service Plans Extended Warranty Includes transmission, driving axles and steering axles. Excludes engine, driveshafts,
your vehicle has been repaired at your point Selected service plans may cover your universal joints and otherwise per Exclusions Detail.
of call or delivered to a place of repair. breakdown service and towing for valid repairs
if the selected part that caused the failure is
(2)
Subject to change without notice. For further inclusions, exclusions, terms and conditions, please contact your authorised Freightliner dealership.
included in your service plan agreement.^
The warranty will apply to your truck, depending Freightliner Vehicle Warranty. Any engine bolt-on
^ For further inclusions, exclusions, terms and conditions, on its specification, application and operation. accessories, such as alternator, starter motor,
please contact your authorised Freightliner dealership. The Freightliner Vehicle Warranty certificate, cooling fans, air conditioning compressor and
* The warranty period commences on the date the part is sold.
provided by the dealer at delivery of the vehicle, power steering pumps, excluded from the engine
Should a part fail outside the warranty period, it may be subject will state the type of warranty that currently manufacturer’s warranty will be included under
to parts goodwill. For further details on warranty, please contact applies to the vehicle. If the vehicle’s application the Freightliner Vehicle Warranty.
your authorised Freightliner dealership. changes during the warranty period this may
affect the warranty applicability conditions. Driveline includes the engine as warranted by
Please notify your authorised Freightliner the engine manufacturer (excluding bolt-on
dealership if there are any changes to the accessories, such as alternator, starter motor,
vehicle’s specification, application or operation cooling drive fans, air-conditioning compressor,
as this may affect the warranty. power steering pumps), clutch, transmission,
driveshaft (excluding universal joints), front axle
Engines and engine OEM supplied components beam, kingpins and steering arm, rear axle(s)
are subject to a separate warranty by the housing and differential head(s), axle hubs,
engine manufacturer and are excluded from the seals and bearings.
4 Freightliner — Owner’s Warranty Information 5
FREIGHTLINER NEW VEHICLE WARRANTY. WARRANTY LIMITATIONS & EXCLUSIONS.
The warranty period begins from the date the The warranty only applies to the vehicle while Our goods come with guarantees that cannot does it apply to components, additives or parts
vehicle is first registered and delivered to a it is in Australia and terminates if the vehicle is be excluded under the Australian Consumer which are not manufactured or approved by
customer (including from the date the vehicle taken or used outside Australia. The warranty Law. You are entitled to a replacement or refund Freightliner or its authorised suppliers or defects
was first registered and put in service as a only applies to vehicles imported to Australia by for a major failure and for compensation for any which are caused by such third party parts.
demonstrator). Daimler Truck and Bus Australia Pacific Pty Ltd. other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired Wear and tear
The benefits provided by the warranty may only The benefits of the warranty are in addition to any or replaced if the goods fail to be of acceptable The warranty does not cover defects caused
be exercised by the registered owner(s) of the other rights and remedies you have under a law quality and the failure does not amount to a by normal wear and tear.
vehicle during the warranty period. in relation to the vehicle. major failure.
Unidentified defects
There are limitations and exclusions to the The warranty does not cover alleged defects
warranty applicable to your vehicle which which cannot be identified on inspection and
we will summarise in this section. If you diagnosis nor replicated by a road test.
have any questions regarding the limitations
or exclusions, please contact your nearest Modifications
authorised Freightliner dealer. Defects will not be covered by the warranty
if they are caused or contributed to by non-
The liability of Daimler Truck and Bus Australia genuine Freightliner parts or by modifications
Pacific Pty Ltd will in all circumstances, whenever carried out by persons other than an authorised
permitted by law (including pursuant to s.64A of Freightliner dealer.
the Australian Consumer Law), be limited to the
repair and/or replacement of the defective part or Misuse or abuse
parts or the payment of the cost of such repair The warranty does not cover the failure of
and/or replacement. any component or part, caused by vehicle
loads being in excess of stated factory rated
Vehicle use capabilities, improper maintenance or service,
The warranty is issued based on and subject modification or alteration without Freightliner
to the vehicle’s application being notified by the approval, accident, or other misuse or abuse of
owner to Freightliner and Freightliner in its sole the vehicle.
discretion may amend or cancel the warranty
offered based on the vehicle’s application. If the Damage
owner does not inform Freightliner of any change Defects caused by environmental influences,
in operation or application, then the warranty accidents, negligence, abuse, misuse, intentional
may be partially or entirely void. damage, improper operations, improper
maintenance/service, road hazards, chemical
Non-genuine parts stains, animals and animal excrement, storage
HOW TO MAKE A WARRANTY CLAIM. The warranty does not apply to parts in respect
of which the identification number or marks have
or transport, operation beyond speed limits and
loading beyond rated load capabilities are not
been defaced or are otherwise unidentifiable nor covered by warranty.
If a defect arises during the warranty period, If you are in a remote location with no nearby
please present your vehicle to any authorised authorised Freightliner dealership, contact
Freightliner dealership as soon as possible. The the nearest authorised Freightliner dealership
dealership will determine if the defect is covered who can assist with making arrangements
by the warranty. If the defect is covered by the to have your vehicle repaired or provide
warranty, the defect will be repaired or replaced alternative solutions.
(at Daimler Trucks’ election) at no cost to you.
To find an authorised Freightliner dealership,
please call 1300 323 722 or visit freightliner.com.au
6 Freightliner — Owner’s Warranty Information 7
WARRANTY LIMITATIONS & EXCLUSIONS. VEHICLE STANDARDS & RECALL.
Vehicle to be kept in good standing Service and maintenance Vehicle standards Vehicle recall
The warranty terminates if the vehicle The warranty will not apply unless the vehicle is The vehicle is of a technical standard applicable Freightliner may from time to time identify
becomes unroadworthy, unregistered or if the serviced and maintained in accordance with the at the time it is first registered. If a standard vehicles as possibly having a defect or requiring
odometer reading cannot be determined as procedures set out in the maintenance booklet changes after the vehicle is first registered, the improvement. When recalled by Freightliner, the
accurate as a result of it being inoperative, and at the prescribed intervals. Consumables, change will not be applied to the vehicle unless vehicle must be presented as soon as possible
tampered with, altered, disconnected or maintenance services and adjustments as required by law. to an authorised Freightliner dealer to have the
removed from the vehicle. stated in the vehicle’s maintenance manuals, required work completed. The registered owner
are excluded from warranty. Defects caused or will be contacted by letter in these instances.
Transfer of warranty contributed to by using cleaning materials and
The balance of the new truck warranty will be protective spray waxes not recommended by
transferred to any new owner. However, if at any Freightliner, including vehicle care and cleaning
time the application or operation changes, both methods, are not covered by the warranty.
the service schedule and warranty classification
may change. If you are unsure, please discuss Tyres
with your dealer. Tyres are not covered by the warranty. Tyres
are subject to the tyre manufacturer’s warranty.
Work by an unauthorised dealer Contact details for the tyre manufacture can be
Unauthorised dealers may not have the obtained from an authorised Freightliner dealer.
necessary knowledge, skills, experience
or tools of an authorised Freightliner dealer
workshop and consequently cannot carry
out warranty repair services. Defects caused
or contributed to by the workmanship, repair,
modification or re-programming by a person
other than an authorised Freightliner dealer
will not be covered by the warranty.
Consequential loss
To the full extent permitted by law, Daimler
Truck and Bus Australia Pacific Pty Ltd is
not liable for any contingent, indirect or
consequential loss arising from defects or
alleged defects including but not limited to loss
relating to any downtime or loss of opportunity.
The total liability of Daimler Truck and Bus
Australia Pacific Pty Ltd under the warranty is
limited in aggregate to the purchase price of the
vehicle (excluding the value of third party goods DEALER OBLIGATIONS.
and services such as bodies and trailers).
Our extensive authorised Freightliner dealer Any repairs, maintenance or other work you
network will provide any work required or request to be carried out which is not covered
requested by the owner unless this by this warranty will be at your expense.
compromises the safety of the vehicle.
Authorised Freightliner dealers can provide you
All warranty claims can be dealt with by with advice and recommendations on the correct
an authorised Freightliner dealer’s service care and maintenance of your vehicle that you
department. Authorised Freightliner dealers may request in addition to warranty repairs which
are responsible for the repair or replacement of will be at your expense.
defects covered by this warranty free of charge.
8 Freightliner — Owner’s Warranty Information 9
CHANGE OF ADDRESS/OWNERSHIP. SELLING DEALER DETAILS.
It is important for Freightliner to be able to
contact the current owner in relation to warranty Dealership Name:
and recall matters. Your personal information will
be handled in accordance with our Privacy Policy Dealership Address:
available at www.freightliner.com.au
If you have purchased the vehicle within the Telephone:
warranty period or if your postal address has
changed please email or post the below details
Email Address:
to our Freightliner warranty department:
Salesperson’s Name:
Warranty Department
Daimler Truck and Bus Australia Pacific Pty Ltd Service Manager’s Name:
44 Lexia Place, Mulgrave, Vic 3170
Email: nafta@daimler.com Parts Manager’s Name:
Notice Of Change Address Ownership
Model: Serial Number (VIN):
First Name: Last Name:
Address: Phone:
City: State: Postcode:
Signature: Date:
10 Freightliner — Owner’s Warranty Information 11PLEASE KEEP THIS BOOKLET
IN THE VEHICLE.
This booklet provides a summary and explanation of the warranty applicable to your vehicle.
The booklet is not intended to be nor should it be relied on as a substitute for the actual Freightliner
Vehicle Warranty certificate provided with your vehicle at the time of delivery which contains all terms,
conditions and exclusions.
Part number: Q LIT 00 112 0721
Changes may have been made to the product since this booklet went to press (08/2017).
For further information, contact your authorised Freightliner dealership.
HE 2831/08
Daimler Truck and Bus Australia Pacific Pty Ltd,
ABN 86 618 413 282.
44 Lexia Place, Mulgrave, VIC 3170.You can also read
