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mosaic JUL
SEP
2018
SHARING RECOGNISING BEDBOUND
KNOWLEDGE DISTINGUISHED SERVICE NO MORE
Advancing healthcare Highlights from Long Service Continental Hospitals
in Malaysia Awards in Singapore puts a patient on his feet
Heart of
Healthcare
Celebrating our nurses,
the bright sparks in humanity!
A Parkway Pantai Publication
EDITOR’S NOTE
BEACONS OF
H E A LT H C A R E
Our nurses will bright up your day
and bring on the smiles.
T
his issue of Mosaic homes in on our nurses and their
achievements and contributions as Parkway Pantai
celebrates Nurses’ Day across its various markets
(Page 10). We applaud all our nurses who serve
at the frontlines and who continually inspire us with their
altruism and passion.
Our heartiest congratulations to Mona Soh, who is the first
private sector nurse in Singapore to receive the prestigious
President’s Award for Nurses (Page 14), and our four
recipients of the Singapore Ministry of Health Nurses’ Merit
Awards (Page 16).
They exemplify the good work of our nursing workforce as
they go about providing round-the-clock comfort and care to
our patients.
As a healthcare provider, people are central to our success.
We catch up with three Long Service Award recipients from
Singapore Operations Division (Page 34) and recognise the
excellent job of a neurosurgeon in India who brought a patient
Follow us on
in despair back from the brink (Page 38).
People, passion and pride – these are certainly worth
mosaicparkwaypantai celebrating.
Staff can also
contribute stories on
Mosaic Yammer.
www.yammer.com/
parkwaypantai.com
Lim Bee Ling
01
Contents
JUL
SEP
20 1 8
20
04
14
OUR WORK
OUR HIGHLIGHTS
20 THE BEST MINDS IN THE
BUSINESS
04 GLENEAGLES HONG
Chief Executive Officer
KONG TURNS ONE
of Singapore Operations
Marking a successful first
Division talks about
year with a celebratory
healthcare innovation on
dinner.
national television.
OUR FOCUS
06 GOOD RUN A GATHERING OF
Parkway Health China and 22
08 DNA OF A PARKWAY LIKE MINDS
Gleneagles Kota Kinabalu PANTAI NURSE Malaysia Operations
run for a good cause. Elaine Ng, Group Director Division holds two
of Nursing, explains what symposiums to facilitate
07 KEEPING STAFF it means to be a Parkway industry learning.
ENGAGED Pantai nurse.
Staff town halls in
26 EXPANDING PRESENCE
Singapore, India and China. DRIVEN TO EXCEL
14 IN CHINA
Mona Soh becomes the Launch of Shenton Health
first nurse from the private brand and an upcoming 25-
sector to win the President’s bed hospital in Shanghai.
Award for Nurses in 2018.
27 A HEARTFELT
INSPIRATION TO LIVE BY ANNIVERSARY
16 Meet our four winners of Gleneagles Kota Kinabalu
the 2018 Ministry of Health celebrates 3 rd anniversary
Nurses’ Merit Awards. with children.
02 J U L-S E P 2 0 1 8
THE TEAM
Editor-at-large
Lim Bee Ling
Editorial Advisor
Janet Low
Copy Editors
Angeline Ang
Alvina Soh
Jaime Kwek
40 Editorial & Design
Bold Ink Media Pte Ltd
mosaic
JUL - SEP 2018
mosaic JUL
SEP
2 0 18
SHARING RECOGNISING BEDBOUND
KNOWLEDGE DISTINGUISHED SERVICE NO MORE
Advancing healthcare Highlights from Long Service Continental Hospitals
in Malaysia Awards in Singapore puts a patient on his feet
38 Heart of
Healthcare
Celebrating our nurses,
the bright sparks in humanity!
A Parkway Pantai Publication
OUR PEOPLE ON THE COVER
This cover design
depicts Parkway Pantai’s
30 A TRUE STUDENT tribute to nurses
everywhere.
OF LIFE
Dr Chia Chung King
continues his quest for
education and knowledge
Mosaic is published quarterly by
as a gastroenterologist. Parkway Pantai Limited and printed
OUR LIFESTYLE by Toppan Security Printing Pte Ltd.
All rights reserved. No portion of this
32 MIND OVER MATTER publication may be reproduced without
the written permission of the publisher.
WHEN IT COMES KEEP ALLERGIES We take every care and precaution
TO CANCER 40 to ensure that information published
AT BAY in Mosaic is accurate at the time of
How Dr Mastura Md Yusof Learn more about common
publication, but Parkway Pantai cannot
guarantee its accuracy and we may
realised her ambition to be allergies from Paediatrician
change the information at any time
without prior notice. The information
a clinical Oncologist. Dr Lee Bee Wah. contained in Mosaic magazine is not an
invitation to invest in the shares, or any
other products or services or otherwise
38 THANKFUL FOR A NEW ALL THAT BUZZ
deal in these or enter into a contract
LEASE OF LIFE 42 with “Parkway Pantai” or any other
Parkway Pantai Company.
What every health junkie
A heart-warming patient Parkway Pantai Limited, TripleOne
should know about. Somerset, 111 Somerset Road #15-01,
story of courage, duty and Singapore 238164. Tel: (+65) 6307 7880
Fax: (+65) 6738 7341. ©Parkway Pantai
gratitude. Limited 2018. This publication and
information contained herein is strictly
for internal use only and contains
Parkway Pantai proprietary information
which is restricted to Parkway Pantai
employees and within the Parkway
Pantai Group. Access to, use or copying
by non-Parkway Pantai employees in any
form or other, is strictly prohibited. For
information about Parkway Pantai, visit
www.parkwaypantai.com. All information
correct as of date of print.
Parkway Pantai Limited Company
Registration No. 201106772W
MCI (P) 051/02/2018
03
Our Highlights
A rocking good
evening for
everyone as
Gleneagles Hong
Kong comes
together to
celebrate.
Getting Hands-on Gleneagles
Gleneagles Hong Kong held its first Hand Hygiene Day for staff Hong Kong Turns One!
on 16 May 2018. Through interactive booth games, the staff
learned key hand hygiene concepts such as the seven steps to To mark its first year of operations, Gleneagles Hong
proper hand washing and the five moments of hand hygiene. Kong held an appreciation dinner on 19 April 2018
to thank its people for their contributions.
The event is part of the hospital’s ongoing efforts to promote
and enforce hand hygiene through professional training, More than 500 staff and 60 doctors enjoyed
managerial support and behavioral awareness. a memorable evening, celebrating with many
teammates who have received awards that evening.
The evening was topped off by a showcase of talent
from Gleneagles Hong Kong’s very
own. Orthopaedic Ward Nurse
Anthony Ng performed two
Chopin masterpieces on
piano. Cardiologist Dr
Tse Tak Sun and his band
dished out familiar Canto
pop songs, wrapping
up the celebrations with
his rendition of a local
favourite, meaningfully dubbed
‘Gleneagles needs you’.
Handy tips for staff.
04 J U L-S E P 2 0 1 8
Awards Galore
One of the best
Gleneagles Hong Kong was
named one of the 2017 Best 50
Hospitals in the Guangdong-Hong
Double
Kong-Macau Greater Bay Area on
13 July 2018. Ranked 26 th by
healthcare management and
re s ea rc h ce nt re A s c le pi u s
Healthcare, the hospital was
assessed on medical expertise,
Wins
Gleaneagles Hong Kong is recognised
resource allocation, operations as one of the top 50 best hospitals in Congratulations to Tan Sri
and academic impact. the Guangdong-Hong Kong-Macau Dato’ Dr Abu Bakar Suleiman,
Greater Bay Area.
Emeritus President, IMU Group
Internationally recognised and former Chairman of IHH
Gleneagles Kuala Lumpur won Healthcare for being conferred
the International Hospital of the the prestigious BIM Professional
Year at the International Medical Excellence Award for the Medical
Travel Journal (IMTJ) Awards on and Healthcare Category by
23 May 2018. It also walked the Balai Ikhtisas Malaysia on
away with The Best Marketing 24 J u ly 201 8. T h e awa rd
Initiative for its ‘Less Pain, recognises his outstanding
More Gain - Minimally Invasive contributions to the medical and
Surgery’ campaign and the Highly healthcare industry.
Gleneagles Kuala Lumpur bags
Commended Award for Excellence three awards at the IMTJ Awards
in Customer Service. Ceremony 2018. In the same week, Tan Sri Dato’
Dr Abu Bakar also received the
MSN Fellowship Award by the
Malaysian Society of Nephrology
for his significant and pioneering
role in the development of
nephrology in Malaysia.
Dr Ravindra
Mohan receives
an Excellence
Award for his
contributions to
advancement of
ocular trauma.
Eye for Dr Ravindra Mohan, Senior Consultant,
Ophthalmology and Occuloplasty
Excellence Surgery at Gleneagles Global Health City,
Perumbakkam received an Excellence Award
for his contribution to the advancement of
Ocular Trauma in India. He was honoured
at an Awards Ceremony during the Ocular
TraumaCON Annual Conference held in Tan Sri Dato’ Dr Abu Bakar Suleiman is conferred
Chennai from 13 to 15 July 2018. the BIM Professional Excellence Award.
05
Our Highlights
The Parkway
team is all
smiles at the
Family Run.
Get the
Word Out
With Gleneagles Chengdu Hospital
scheduled to open in 2019, the
hospital team increased its efforts to
raise awareness for Parkway Pantai’s
All in the Family
first hospital in mainland China.
The 350-bed facility was introduced
ParkwayHealth China returned as a sponsor for the More Than Aware by Dr Wang Yi, Chief Executive
Annual Family Fun Run in Shanghai. Fielding a team of 30 runners on Officer, at the grand opening of
12 May 2018 to raise funds and promote breast cancer prevention and the Perennial International Health
recovery, the Greater China Operations Division also provided first aid and Medical Hub on 1 June 2018.
support during the event. Huang Zangcai, Director of Nursing,
also participated in a public health
forum to provide background on the
hospital’s nursing care model and
its state-of-the-art intensive care
unit. Dr Tan See Leng, Group Chief
Executive Officer and Managing
Director, Parkway Pantai, paid a
surprise visit to the hospital team at
the event.
Noel Cheah
and team
giving a
thumbs up.
All Out for UNICEF
For the third year running, Gleneagles Kota Kinabalu sponsored the
highly anticipated UNICEF Borneo Marathon. Providing ambulance
and medical assistance for the event on 6 May 2018, the hospital
was also represented by a team of 30 led by Noel Cheah, its Chief Dr Tan See Leng (middle) joining the
Gleneagles Chengdu team at the event booth
Executive Officer.
in Chengdu.
06 J U L-S E P 2 0 1 8
Keeping Staff
Engaged
Singapore
At the Singapore Operations
Division’s mid-year staff town Singapore’s
hall on 25 June 2018, Phua Tien mid-year town
hall featured the
Beng, its Chief Executive Officer, three key pillars
shared ‘One Dragon Boat’, ‘Think of ‘One Dragon
Boat’, ‘Think
Different’ and ‘Create Value’ -
Different’ and
three key pillars to steer the ‘Create Value’.
Singapore team forward. After
presenting prizes to recipients
of the 2018 Singapore Quality
Awards, he also participated in a
Q&A panel discussion with Linus
Tham, Group Chief Information
Officer; Elaine Ng, Group Director
of Nursing and Yeo Swee Har, Vice
President, Head of Human Capital
Management.
China
Honouring Long
Service Award The Greater China Operations
Dr Lim Suet Wun (right) recipients. Division held its town hall in
and Dr Ajay Bakashi (left)
speaking to a full house Shanghai on 24 July 2018.
at the India Town Hall. Themed ‘Marching On Together’,
the session was opened by Paul
Gregersen, its Chief Executive
Officer, with other staff sharing
India Bakshi, Chief Executive Officer, the latest developments,
The Continental Hospitals in India Operations Division. During including the progress of new
Hyderabad, India, hosted its town the town hall, special focus was hospital projects in Chengdu and
hall for staff on 23 July 2018. The given to the company’s growth Shanghai. The day also featured
event was led by Dr Lim Suet Wun, plans in India including the recent a Long Service Awards Ceremony
Group Chief Operating Officer, IHH bid by IHH Healthcare for Fortis where 32 staff were honoured for
Healthcare, as well as Dr Ajay Healthcare. achieving service milestones.
07
Our Focus PASSION
DNA of a Parkway
Pantai Nurse
Nurses are the backbone of healthcare, providing round the clock care and
comfort to patients. For Parkway Pantai, that means maintaining high
standards for a 8,000-strong nursing workforce that spans five countries.
Mosaic speaks to Elaine Ng, Parkway Pantai’s Group Director of Nursing,
to find out more.
What makes a Parkway We held a competition in 2015 for We envision our nurses taking
Pantai nurse? nurses from our four hospitals on increasingly complex roles
One who is passionate, in Singapore. The winning to meet the evolving healthcare
independent and resilient – team from Mount Elizabeth landscape.
always willing to go the extra Novena’s Intensive Care Unit
mile without ever compromising came up with the three tenets How has the role of nurses
patient safety and quality of care. of Professionalism, Expertise changed over the years?
and Advocacy to form the Nursing has evolved
What does the Parkway foundations of Parkway Pantai tremendously due to
Pantai Nursing nursing. improvements in patient care
Philosophy means to our and safety. There is noticeable
nurses? How do you envision the growth in leadership positions,
Our Nursing Philosophy future of nursing? new nursing specialties and roles,
embodies our professional We aspire to be trailblazers for greater training and educational
values. It’s special because it the nursing profession, further o p p o r t u n i t i e s , a lo n g w i t h
was developed by nurses for strengthening our reputation for technological advancements.
nurses. It aims to instill pride excellence. No matter where we
and a sense of ownership in our operate in, our hospitals should Nursing education is much more
nurses, encouraging them to always be the preferred choice for structured and comprehensive
uphold strong values and ethics. patients, doctors and employees. than before. There are
Examining Parkway Pantai’s Nursing Workforce
Male 13% Others 4%
India 23% Singapore 27% Degree and
Master 37%
Distribution
of nursing
workforce Education
across Gender Level
geographies
Hong Kong 4%
China 1%
Malaysia 45% Female 87%
Diploma and
Advance Diploma 58%
08 J U L-S E P 2 0 1 8opportunities for training and
development both locally and
overseas, with many specialty and management freely. This
fields and tracks for career enables us to quickly resolve
advancement. problems and work efficiently.
Technology also continues to We also leverage multiple
redefine patient care, so we platforms, such as focus group
need to prepare our nurses sessions and team building
by constantly updating our activities to engage our nurses
curriculum and teaching to ensure their voices are always
strategies. heard.
What makes Parkway We are transparent in terms of
Pantai a good employer career tracks and progression for
for nurses? all grades of staff. Progression
We see constant communication, is always based on attitude,
engagement and transparency as commitment and competency.
our key strengths. Nurses can move up their
desired career track as long as
Open communication means they display ability and qualify
nurses can approach their leaders for the role.
PARKWAY PANTAI NURSING PHILOSOPHY
PROFESSIONALISM EXPERTISE is about ADVOCACY redefines
is defined as lifelong learning and the nurse-patient
establishing caring keeping oneself up to relationship by having
and therapeutic date with evidence- nurses advocate
relationships with based knowledge and patient rights and
team members and skills for the delivery empowering patients
patients actively and of efficient, safe and in the process to make
collaboratively. quality care. decisions in the best
interest of their health.
09Our Focus PASSION
A Toast to Our
Nurses Everywhere
Around the world and across all the markets we operate in, Parkway Pantai
takes a moment to celebrate our nurses - the heart of healthcare.
Continental
Hospitals’
nursing team
getting together
to commemorate
International
Nurses’ Day.
India
As a show of appreciation to the
dedicated nursing teams that
serve in India, 12 May 2018 was
specially set aside to celebrate
International Nurses’ Day.
Across our 10 hospitals and
feeder centres in Bengaluru,
Chennai, Hyderabad, Kolkata, and
Mumbai, doctors, colleagues and
management joined in to express
their gratitude to the nurses, the compassion, sacrifice and
Showing appreciation to
thanking them for their tireless devotion that they bring to their the nurses at Gleneagles
contributions and acknowledging work. Global Health City.
10 J U L-S E P 2 0 1 8Senior Management
of the Malaysia
Operations Division
performing a song for
the nurses.
Malaysia
The Malaysia Operations Division
held its first Central Nurses’
Day celebration on 14 May 2018,
honouring nurses across all its
facilities with a day of fun and
entertainment.
given out to exceptional nurses.
Joe Sim, its Chief Executive The event was capped off with a
Officer, and his management cake-cutting ceremony and lucky
team broke into song with a draw, making it a memorable
heartfelt tribute to more than 250 celebration.
nurses present. He was joined
by Elaine Ng, Group Director of Ac ro ss M a l aysi a , Pa r kway
Nursing, for the launch of the Pantai continue to honour their
Nurses’ Handbook. wonderful nursing teams by
organising facility celebrations
The nurses themselves went into for International Nurses’ Day.
Dance
action with a showcase of modern performances
and cultural dances, bringing all Thanking them for being the true were among
the many
attendees to their feet. backbone of healthcare, staff highlights of
and management at the various the day.
The celebration also featured facilities showed their gratitude
commendation awards that were to the nurses.
Festivities included a host of
Nurses’ Day awards ceremonies, cake-cutting
festivities in
ceremonies, lucky draws and
various hospitals
in Ipoh (right), presentations of commemorative
Penang (bottom gifts, with games, dances and
left) and Ayer
Keroh (bottom musical performances providing
right). light-hearted entertainment.
11Our Focus PASSION
Dirk Schraven,
Chief Executive
Officer,
Gleneagles
Hongkong,
addressing the
staff before the
tea party in the
hospital’s bistro
(right).
The Greater
China Operations
Division gets
together to
celebrate their
nursing team.
team awards were handed
out, including Best Uniform
and Grooming Standards, Best
China The day also included a series of
Telephone Etiquette, and Most
Gleneagles Chengdu and Chengdu games centred on nursing, along
Appreciated.
Shenton Clinic organised a with educational activities that
special Nurses’ Day celebration touched on infection control and
Speaking to the nurses, Dirk
on 11 May 2018. proper hand hygiene.
S c h rave n , C hi ef E xe c u t i ve
Officer, Gleneagles Hong Kong,
Festivities began with an opening Hong Kong highlighted the three C’s that
speech from Huang Zangcai, Gleneagles Hong Kong characterise the nursing team –
Director of Nursing. Dr Wang celebrated International Care for Patients, Collaboration to
Yi, Chief Executive Officer, Nurses’ Day by hosting a tea achieve common goals and Can-
Gleneagles Chengdu Hospital party at Gleneagles Bistro on do spirit. He called for continued
followed by showing appreciation 11 May 2018. Recognising the efforts to foster team spirit and
on behalf of all colleagues – nurses who provide constant the further enhancement of
thanking the nurses for their care, compassion and support services to meet an even greater
invaluable contribution. to all patients, a number of range of patient needs.
12 J U L-S E P 2 0 1 8(left) Cake cutting
at Singapore’s
International Nurses’
Day celebrations.
(below) A ‘Trashion’
Fashion Show was all
in a day’s fun.
Stars of
Mediacorp’s
Singapore ‘You Can Be
T h e Si n ga p o re O p e rat i o n s An Angel
3’ visiting
Division held its annual Central Mount
Nurses’ Day celebrations on Elizabeth
Hospital.
27 July 2018 at Marriot Tang
Plaza Hotel. Paying tribute to
the nurses, Elaine Ng, Group
Director of Nursing, and Phua
Tien Beng, its Chief Executive
Officer, thanked the team for
their hard work, passion and
dedication.
The event was made more
meaningful by the presentation featured outfits created from
of awards to outstanding nurses, recycled material.
together with the launch of
the second victim support In addition to the annual
programme and the unveiling of fe st i v i t i e s , t h e ca st f ro m
the new nurse uniforms. Mediacorp’s ‘You Can Be An
Angel 3’ visited Mount Elizabeth
Entertainment for the day Hospital on 1 August 2018. Stars
saw performances from the of the Singaporean nursing drama
nurses themselves, including Zoe Tay, Aileen Tan, Bonnie
i m p e rs o n at i o n s of fa m o u s Loo and Jazreel Low, spent the
personalities. There was even a morning delighting the nurses Actress Zoe Tay taking a wefie with
nurses and staff at the event.
‘Trashion’ fashion contest that with stories, photos and gifts.
13Our Focus PASSION
As a nurse, we are first
and foremost a patient
advocate. What keeps
me going is the trust that
patients place in us to help
them through difficult
times. I am proud to be
a nurse and I make it my
mission to help fellow
nurses achieve their full
potential.
- Mona Soh, recipient of the 2018
President’s Award for Nurses
14 J U L-S E P 2 0 1 8Driven
to Excel
Drive, determination and an enduring passion for
nursing led Mona Soh to become the first nurse from
the private sector to win the President’s Award for Mona is also passionate about
Nurses in 2018. developing the next generation
of nurses and nurse leaders. She
helped established the Nursing
Leader’s Programme which is
“Winning this award is now part of the curriculum for
affirmation and recognition of Nurse Managers and nurses
C
our work and I hope it will help with high potential across
ontributions by nurses raise the profile of private sector Parkway Pantai’s four hospitals
in private healthcare nurses and Parkway Pantai.” in Singapore. She also works
were acknowledged closely with nurse educators to
as Mona Soh from A satisfying career constantly revamp the preceptor
Parkway Pantai joined five peers Mona was 17 years old when she training programme and nursing
from restructured hospitals to took up a career in nursing to help competency framework, ensuring
receive the President’s Award ease the financial burden on her that they remain evidence-based
for Nurses at the Istana on parents. Since then she has never and up to date.
25 July 2018. looked back, committing to “doing
what you love, and loving what Mona also contributes to nursing
The highest accolade in the you do”. at the national level as an active
nursing profession, the national member on numerous boards and
award recognises nurses After 19 years as a nurse in national nursing committees,
who have made significant the public sector, Mona joined including the Singapore Nursing
contributions to the community, Parkway Pantai in 2012. Starting Board and the NUS-MOH Nursing
displaying outstanding as the Deputy Director of Nursing Advisory Committee. She has
competence, leadership and at Mount Elizabeth Hospital, also served on the boards of
innovation. she was promoted to Director of School of Nursing and Curtin
Nursing in 2013. University’s School of Nursing
“It came as a pleasant surprise and Midwifery.
because the award has always Leading a team of nine nurse
been given to nurses from leaders to oversee more than Since 1 July this year, Mona has
the public sector, creating a 700 nurses on the ground, Mona taken on a new role as Director of
misconception that nurses set clear strategic directions to Nursing for Gleneagles Hospital
from the private sector do ensure they deliver the high level as part of the senior leadership
not contribute as much to the of care that patients have come rotation to develop staff and
profession,” said Mona. to expect. build expertise.
15Our Focus PASSION
Inspirations
to Live By
Four exemplary nurses from Singapore
Operations Division have won the 2018
Ministry of Health Nurses’ Merit Award. All in the family
Mosaic finds out what motivates them. For Audrey, nursing is a family affair. She discovered
her own calling early in life, and never had to look
far for inspiration.
AUDREY MAL INI BRAM PY “I was always inspired by my mother,” Audrey
declared. “She was a dedicated nurse with a burning
Nurse Manager,
passion for her profession. And here I am today,
Mount Elizabeth Hospital
fulfilling her legacy.”
Leading by example
In her 33 years as a nurse, Nurse Manager Audrey Audrey’s husband is a nurse as well. Sharing a
Malini Brampy has encountered plenty. A midwife common vocation has brought her family closer
for 21 years, she knows it takes passion and together.
commitment to succeed. She has made it her
mission to teach and inspire others. “I remember walking my son home from school
when we encountered a pregnant lady who went
“I have come a long way to be into labour. Thankfully, I was at the right place at
an experienced and skilled the right time to respond to the emergency, and
nurse, thanks to nurturing I safely delivered the baby on the spot. I guess I
mentors and seniors. Now I try must have inspired my son, because I am proud
my best to set an example for to say he is a nurse and he carries on my legacy,”
younger colleagues. It is about she fondly recalled.
building trust and delivering the
highest standards of care with as
much professionalism and heart as
possible,” she said. I always strive to
provide excellent
service and safe
quality care in order
to ensure the best
clinical outcomes for
my patients, I find
fulfilment in making a
difference in the lives
of others.
16 J U L-S E P 2 0 1 8DENIS E MEGAN TAN
Senior Nurse Manager,
Mount Elizabeth Novena Hospital
Virtues of versatility
Senior Nurse Manager Denise Megan Tan’s nursing
journey began in the Orthopedic Ward at a public
hospital. Since then, she has been trained as an
I try my best to sustain
Asthma Counsellor, Pain Nurse and Stoma Nurse. At
Parkway Pantai, Denise has assumed various roles a positive team
at the hospital, from setting up new wards to taking dynamic. This means
the lead on new initiatives. She also participates in trying to instil a sense
work groups and projects as a trainer, helping to
guide and empower younger nurses.
of resilience in the
team and encouraging
“I believe that dedication and personal integrity are them to work towards a
the foremost qualities for a successful nurse. My
journey has taken me through the many facets of
common vision.
the nursing profession over the last 19 years, leading
me to serve as a counsellor in several capacities
to both patients and staff,” Denise skills and try my best to show them the value
shared. of education and lifelong learning.”
“Versatility is vital in Team comes first
this profession, and that “I believe that teamwork and camaraderie are
means to constantly the backbone of a team’s success, and for me
innovate and grow,” she that means being there for one another and
added. “I encourage my working together to achieve our objectives,”
team to develop their said Denise.
A past winner of the Inspiring Nurse Leader
Award, Denise takes pride in her role as a leader
and always tries to set an example for her team
to follow. From making an effort to keep track
of their birthdays, to participating in events
such as day trips on the weekends, she always
endeavours to go the extra mile for her team.
“I was inspired by my mother, who was always
helpful to people in need. She taught me the
value of dedication and the merits of keeping
a positive outlook on things.”
17Our Focus PASSION
NG KIM L ENG
Nurse Manager,
Gleneagles Hospital
One good turn
“When I was younger, I was admitted to the hospital. This includes providing basic health checks and
Experiencing first-hand the dedication and patience counselling for the needy in Nepal, Sri Lanka,
of the nurses who cared for me was a true eye- Indonesia and East Timor. Kim Leng even travelled
opener,” recalled Nurse Manager Ng Kim Leng. to the Philippines in the wake of the Mount Pinatubo
disaster where she worked as a volunteer to help
Having been on the receiving end of another’s assist with relief efforts.
kindness has certainly shaped her life. From acting
as a lead preceptor mentoring new staff on clinical “Nursing has taught me the value of commitment,
standards, professionalism and service, to serving compassion, patience and self-awareness”, she
as an abortion counsellor to support patients in smiled. “Nurses are the first line of patient care,
need, Kim Leng approaches each day as a chance and if one is willing to work for the benefit of others
to return the same compassion and generosity of then it can be a calling that is truly worth pursuing.”
care she once experienced as a patient.
Selflessness is its own reward
Kim Leng’s desire to do good extends far beyond
the hospital walls. Counting travel and mission trips
among her personal passions, she has ventured
outside of Singapore to help the less fortunate.
I’m always thankful
for the chance to
give back to society
and now I can count
many rewarding and
enriching experiences
throughout my 36
years in nursing.
18 J U L-S E P 2 0 1 8HAN JOKE MOI
Assistant Director of Nursing,
Parkway East Hospital
Making experience count
50 years of nursing experience counts for a lot. Nursing is a deeply
That is what Assistant Director of Nursing Han Joke fulfilling profession.
Moi brings to the table and more. After working in
Every day brings
nursing across a wide variety of disciplines, she
is currently in charge of the Intensive Care Unit, new challenges, but I
Neonatal Intensive Care Unit and the Accident & promise they will all
Emergency department at Parkway East Hospital. be rewarding.
“For 50 years, I have seen many patients through
their best and worst moments. I find nursing exciting
and challenging. I never get bored as I handle
different patients and solve problems each day,”
she affirmed.
In case of emergency
A strong advocate of quality patient care, It always counts to have a medical professional
workplace safety for nurses and clinical in the family. In Joke Moi’s case, it was her
risk management, Joke Moi plays mother who always tried to encourage her and
an instrumental role in training her siblings to pursue a career in nursing.
nurses. From encouraging
staff to pursue continuous “My mother used to tell us stories about her
education and further friend who was a midwife”, she recalled. “She
develop their skillset, to has great admiration and respect for her as my
coaching junior nurses in four siblings were all delivered by her. I was
the subtleties of patient deeply inspired about the vital role her friend
care and management, she plays in healthcare and decided that I would
always makes herself available take up nursing.”
to address their problems –
sharing her knowledge This wound up being the difference between life
and experience and death for one of her brothers, who suffered
whenever she can. a heart attack at home. Luckily for him, Joke Moi
was on hand to save the day.
“That was probably one of the most memorable
events in my career as a nurse. I successfully
resuscitated my brother who had a sudden
cardiac arrest at home. I am proud to say
that I saved his life which amazed even the
cardiologist.”
19Our Work
The Best Minds
in the Business
Phua Tien Beng, Chief Executive Officer, Singapore Operations
Division, was a guest panelist on Channel NewsAsia’s current
affairs show ‘Perspectives’ on 11 May 2018.
F
ilmed in front of a live Defining innovative (from left) Phua Tien Beng,
audience, the hour- healthcare Chief Executive Officer,
long episode engaged Singapore Operations
Innovation is about bringing an idea Division, Gillian Tee, Co-
various experts from or new invention into practice and founder and Chief Executive
the healthcare industry on an turning it into a product or service Officer, Homage, Raman
Singh, Chief Executive
open dialogue about innovative that has value to the consumer. As the Officer, Mundipharma,
healthcare and a host of related cost of healthcare rises, I think the role Dr Stephen Chan, Chief
Medical Informatics Officer,
issues. Here are some of the of innovative is to enhance healthcare, Woodlands Health Campus
insights Tien Beng shared in increasing not only accessibility but and Sharon Tong, Moderator,
the programme. also sustainability in the long run. Channel NewsAsia.
20 J U L-S E P 2 0 1 8Tien Beng having
a quick chat with
Mediacorp radio
station 938Now.
Role of technology
Technology can help us match
or surpass the expectations
of our patients. This means
more personalised and precise
treatment so we can empower
patients. It also means becoming
more predictive instead of
reactive in the care we provide.
For Parkway Pantai, this means
embracing artificial intelligence
and genomics.
Raising healthcare
standards by Primary and be sustainable in the long-run, it
leveraging innovation preventative care has to be a collaborative effort,
A S E A N i s n ot o n e si n g le A lot of resources focus on requiring input from various
h o m o g e n e o u s m a r ke t a n d cutting-edge medical treatment stakeholders in the industry.
different rates of development a nd new tec hnology. The Such collaborations can benefit
throughout the region translate resources need to shift more the industry through costs
into different priorities. For the towards primary care and reduction and time efficiency.
private sector, taking on a role in preventive care where more Due to the varying levels of
development will involve sharing people will be impacted and infrastructure, resources and
knowledge and expertise, while can benefit. manpower capabilities within
also helping to implement best ASEAN, knowledge transfer
practices, management and Collaboration to between countries will help to
governance to help elevate overall benefit ASEAN ensure that we are able to advance
standards throughout the region. For innovation in healthcare to as a region.
21Our Work
A Gathering of
Like Minds
Parkway Pantai’s Malaysia Operations Division continues its
efforts to advance healthcare, organising two symposiums to
encourage medical dialogue and knowledge sharing.
New foray practicality of modern molecular
(from left) Mohd Hareff
Bin Muhammed, Chief In Kuala Lumpur, Pantai Premier technologies to aid clinicians in
Executive Officer, Pantai Pathology hosted the inaugural their patient management.
Premier Pathology, and
expert panellists at the Molecular Pathology Symposium
first Molecular Pathology on 22 July 2018 at the Hilton In his opening address, Mohd
Symposium.
Petaling Jaya. Themed ‘Embracing Hareeff Bin Muhammed, Chief
Personalised Medicine’, the event Executive Officer, Pantai Premier
brought together more than 150 Pathology said, “The number
local and international medical of people receiving a cancer
specialists, academics and diagnosis is expected to increase
researchers, to discuss the current to nearly 24 million cases by 2035
trends in oncology as well as the worldwide. There is continuous
22 J U L-S E P 2 0 1 8Finding out
the latest
developments
in personalised
medicine.
need for patients to have access
to effective cancer treatment and A multidisciplinary
the innovation within molecular approach is important.
diagnostics help deliver this goal.” Hence, our aim was to
provide a forum with
The symposium was organised the current and latest
i nto f i ve s p e c i a lt y- d r i ve n developments that will
sessions. Proceedings concluded aid towards a better
with an in-depth panel discussion patient outcome.
fo c u si n g o n u p d a te s a n d - Mohd Hareeff Bin Muhammed,
A covergence of specialists, academics and researchers.
challenges in the molecular Chief Executive Officer, Pantai
diagnostic era. Premier Pathology
Cheers to a successful GP Symposium.
Staying ahead Daniel Wong, Chairman, Medical
Over the weekend of 21 and and Dental Advisory Committee.
22 July 2018, 115 general The two-day symposium was
practitioners from across Malaysia highlighted by a series of medical
gathered in Melaka at the Ramada updates delivered by Pantai
Plaza for the GP Symposium Hospital Ayer Keroh consultants Dr
organised by Pantai Hospital G Dharmindra, Dr Mohd Hamizzuri,
Ayer Keroh. Dr Ava Tay, Dr Daniel Wong, Dr
Ahmad Riaz, Dr Muventhiran,
Themed ‘Updates for Primary Care Dr Ruban Kanesalingam and Dr
A solid turn out at the GP Symposium by Pantai Hospital II’, the event was opened by Dr Khairussaleh.
Ayer Keroh.
23Our Work
Tailor-made
Innovation
Through its precision medicine arm Angsana Molecular
& Diagnostics, Parkway Pantai is leveraging genomics to
customise patient treatment and improve outcomes.
A
ngsana Molecular
& Diagnostics
i n t r o d u c e s
MammaPrint and
Pharmacogenomics (PGxOneTM
Plus) - genetic tests for breast
cancer and drug screening.
Increased confidence
The focus of MammaPrint is
the analysis of the 70 genes
closely associated with the
natural history of breast cancer,
identifying patients previously
With precision
selected for chemotherapy who
may not have significant benefit
medicine and
from it. In a clinical trial, the use molecular
of MammaPrint was found to be diagnostics, we
able to spare up to 46% of early empower doctors
stage breast cancer patients from to make informed
potentially painful chemotherapy. and personalised Maximum advantage
treatment plans T h e P G x O n eTM P l u s t e s t
Dr See Hui Ti, Medical Oncologist based on the screens 50 well-established
at Parkway Cancer Centre, characteristics of pharmacogenomic genes, to
Mount Elizabeth Hospital, said, individual patients, maximise drug efficacy in
“MammaPrint provides clinically individuals while minimising
reducing the risk of
actionable information for adverse drug reactions. By
overtreatment.
patients and their oncologists predicting how patients will
- Dr Daniel Tan, Chief
to make informed, confident Executive Officer, respond to drug therapy based on
decisions about their treatments, ParkwayHealth Laboratory their individual genetic makeup,
and Angsana Molecular &
when it comes to foregoing the test enables doctors to make
Diagnostics Laboratory.
chemotherapy. The gains are effective treatment decisions,
considerable, in the quality of ensuring the right drug at the
life and cost benefit.” right dose.
24 J U L-S E P 2 0 1 8Heart’s in
the Right Place
Gleneagles Global Hospitals put out call to quit smoking
on ‘World No Tobacco Day’.
I
n conjunction with ‘World No Decoding the design
Tobacco Day’ on 31 May 2018, To convey the message that terrain of trees and water –
Gleneagles Global Hospitals we l l b e i n g i s li n ke d to o u r emphasing the negative impact
launched the ‘S.O.O.N - Quit surroundings, campaign visuals smoking and tobacco use has
depicted lungs as dense urban on the human body. Facts
Tobacco’ initiative. Countering sprawl and the heart as lush and statistics underlining the
a rising social problem that greenery. The dull, monotonous devastating harms of tobacco
affects more than 120 million greys of the buildings and streets consumption are included in the
are contrasted by the forested S.O.O.N. campaign material.
people in India, S.O.O.N. (Save
Our Organs Now) was a month-
long campaign focusing on heart
health.
Although the harmful effects
of smoking and other forms of
tobacco use are well known,
cessation attempts are often
unsuccessful. According to data
from the Foundation for a Smoke-
Free World, 70% of smokers in
India are aware of the dangers.
However, more than half of
them were unsuccessful in their
attempt to quit smoking.
Affecting individuals of all
backgrounds and ages, tobacco
use is particularly detrimental
for young adults. According to
STOP
SMOKING
70% 51% 25%
of smokers of smokers of smokers use
the World Health Organisation, BEFORE know that plan to quit. e-cigarette or
smoking adversely affected youth IT’S TOO smoking is
dangerous.
vaping device
to cut down on
physically and psychologically LATE. smoking. smoking.
leading to a host of lifestyle
related issues.
Division, said, “We want to create and arm them with precautions
Dr Ajay Bakshi, Chief Executive awareness among the masses and remedies to fight this rising
O f f i c e r, I n d i a O p e r a t i o n s about the dangers of smoking epidemic.”
25Our Work
Expanding
Presence in China
Parkway Pantai continues to widen access to quality healthcare in
mainland China, with the launch of a new clinic brand and a new
25-bed hospital in People’s Square.
On 1 June 2018, the former It will offer comprehensive
Shanghai Hong Qiao Medical services including cardiology,
Center was rebranded and orthopaedics, internal
launched as Shanghai Shenton medicine, surgery, gynaecology,
Health Clinic. The refurnished reproductive health and fertility,
clinic on Gubei Road provides paediatrics and ear, nose and
primary care services to patients throat. Facilities include three
of all ages by internationally- Operating Rooms, two Labour,
trained physicians specialising Delivery and Recovery rooms,
in family medicine, children and two High Dependency Unit
Launch of women’s health and chronic beds, Nursery and Infant
Shenton Health Clinics disease management. Observation Beds, a Laboratory
G reate r C hi n a O p e rati ons and Pharmacy.
Division launched a new clinic New hospital
brand in China, Shenton Health, in People’s Square Parkway Pantai’s other hospital
which caters to the local Chinese. Come mid-2019, Parkway Pantai in Shanghai – the 450-bed
will open a 25-bed hospital in multi-specialty Gleneagles
The first clinic opened in People’s Square, Shanghai. Shanghai Hospital located in New
Chengdu on 12 March 2018. Hongqiao – is under construction
Located in the city centre, it Occupying over 5,400 square and is expected to open in 2020.
provides a wide range of services meters across four levels in
including family medicine, Huaxu Building, the new hospital Work is also underway to
gynaecology, ophthalmology, will be home to the existing operationalise the 350-bed
dental, ear, nose and throat and ParkwayHealth Inpatient and Gleneagles Chengdu Hospital
traditional Chinese medicine. Specialty Centre in Luwan. in 2019.
26 J U L-S E P 2 0 1 8A Heartfelt
Anniversary
It was all about the children at Gleneagles Kota Kinabalu’s
fun-filled 3rd Anniversary celebrations.
T
o commemorate its
t h i r d a n n i v e r s a r y,
Gleneagles Kota
Kinabalu organised
the Bright & Brilliant Kids Day on
1 July 2018 for some 70 children
from five local non-governmental
organisations - Persatuan CHILD
Sabah, Sabah Cheshire Home,
Persatuan Sindrom Down KK,
Matahari Intervention Centre and
Seri Mengasih Centre.
Graced by Sabah’s Health and Stephen Wong, Sabah’s Health and Well-Being Minister (fourth from right),
People’s Well-Being Minister together with hospital staff presenting a cash donation to one of the participating
organisations.
S t e p h e n Wo n g , w h o w a s
representing the Chief Minister The hospital also gave the
of Sabah, the event engaged children free eye, hearing and
the children in a day of fun and speech assessments, along with
games. Entertainment included duit raya or green packets with We are fortunate
colouring activities, balloon token cash to take home. Each to have the
sculpting and face painting and participating organisation also opportunity to
a delightful magic show. received a cash donation. serve the people
of Sabah for
The
children
three years now.
were Thank you all for
engaged
in a day of
entrusting us with
fun events, your healthcare
including
a magic needs.
show. - Noel Cheah,
Chief Executive Officer,
Gleneagles Kota Kinabalu
27Our Work
Giving
Youth a Chance
By giving students the chance to experience the rigours of the
healthcare industry, Parkway East Hospital’s ‘Medical High School’
helps pave the way for future success.
N
ow in its third year
A big thumbs up to
running, Parkway East hands-on learning.
Hospital’s ‘Medical
High School’ is a one-
day medical training programme
that gives students an up-close
look at the spectrum of healthcare
roles within a hospital. Held on
19 and 20 May 2018, the event
challenged 180 students aged
Dr Kok Chuan,
between 15 and 20 with a host Chief Executive
of medical emergency scenarios, Officer, Parkway
East Hospital
giving them actual hands-on addressing the
healthcare experience. youths.
28 J U L-S E P 2 0 1 8Medical
High School
participants
posing with
Dr Kok Chuan
after completing
the programme.
For the first time, 20 programme
slots were reserved for
underprivileged teens from
the Children’s Wishing Well – a
Student Advisory Centre initiative
dedicated to supporting students
Eager participants from low income households in
enjoying a busy day of
Singapore.
fun-filled learning.
Joining students from secondary
schools, polytechnics,
international high schools and Working in the
We also want to operating theatre,
junior colleges, the participants
ensure that anyone students were
w e re ro ta t e d t h ro u g h s i x taught to operate
who has an interest medical equipment.
different stations including the
in healthcare gets an
operating theatres and emergency
resuscitation bays, where they
equal opportunity to
learnt to operate sophisticated experience and pursue
medical equipment and tried their their aspirations in
hand at resuscitation, laparoscopic healthcare. These
imaging and sealing tissue. The students today may
day concluded with some friendly well be the healthcare
competition, as participants professionals of
challenged each other by putting tomorrow.
their newly acquired knowledge - Dr Kok Chuan, Chief Executive
and skills to the test. Officer, Parkway East Hospital
29Our People
A True
Student of Life
Another case involved a
patient suffering from severe
stomach pains. The case
was so extreme that Dr Chia
initially feared a rupture. Even
For Dr Chia Chung King, the quest after multiple scans and the
for knowledge has provided the initial course of treatment, the
greatest opportunity to put people patient’s symptoms returned.
and patients first. my patients about their health
Upon further investigation, Dr
Chia suspected that the cause
and how they can get better,” he
was enlarged blood vessels
revealed.
in the brain - irritating the
patient’s mind into manifesting
Within a clinical setting, Dr Chia
abdominal pains. While some
L
likens himself to a detective –
colleagues were sceptical of the
ife can sometimes albeit one of a medical variety.
link, Dr Chia’s suspicions were
unfold in unexpected Investigation and deduction
confirmed by a neurosurgeon.
ways. Dr Chia Chung are integral to his work as a
Acting quickly, he managed to
King had always wanted gastroenterologist and he takes
save the patient’s life, sending
to be a teacher but life took him pride in unravelling the problems
her for emergency surgery to
down a different path. Excelling of all his patients.
resolve the underlying issue.
in school opened doors, leading
him first to become a doctor, As Dr Chia describes it, “The
As no two patients are ever
before eventually specialising essential thing between a doctor
alike, Dr Chia continues to
in gastroenterology. Still, his and a patient is trust. You must
embrace the challenges of his
dreams of teaching never faded. be honest and have the patient’s
chosen profession. After all,
Instead they simply came true in interest at heart. And more
investigation and study are all
more ways than he had initially importantly, they must be able
in a day’s work.
imagined. to see and recognise that.”
A people-person and problem- These pillars have formed the
s o lv e r by n a t u r e, D r C h i a basis of his approach to his MORE ABOUT
a lways h a s a p e n c h a nt fo r work. One instance involved THE DOCTOR
helping others. Today, that has a patient suffering from acid A devoted father of five,
translated into a successful ref lu x . W hi le p e r fo r mi n g a Dr Chia credits a supportive
private practice in which he family and good life balance
scope, Dr Chia noticed that the
as the cornerstones of his
helps to solve the problems patient was snoring quite a bit
success. His wife gave up
facing his patients. Even though during the procedure. Linking her own career to devote
he works more in a clinic than the two symptoms, Dr Chia was her time to their children
in a classroom, he continues to able to pinpoint the snoring, or and home and Dr Chia is
find that teaching encompasses Obstructive Sleep Apnoea, as quick to praise her, “My wife
is my biggest supporter.
a large part of his job. the cause for acid problem – not
She works harder than I do,
only solving the reflux problem, but I do work hard too.”
“The thing I enjoy the most in but also helping the patient
my clinical practice is teaching diagnose another ailment.
30 J U L-S E P 2 0 1 8The best investment
one can make
I have always believed that you must
invest in yourself. My advice is to
attempt to learn a new discipline
every four to five years. Learning a
new set of skills is a great trick to
keep life interesting. Lifelong learning
is important and if possible, you
should not keep to your own field
because breadth and depth are vital
in the quest for knowledge.
31Our People
What do you think is
the biggest obstacle to
becoming an oncologist?
There are only about 110
oncologists in Malaysia
to cater to a population of
more than 30 million. On
top of that, there is unequal
distribution of cancer or
oncology centres in the
country. I hope to see better
access to standard care for all
Malaysians and the setting up
of multidisciplinary facilities
in all corners of the country.
32 J U L-S E P 2 0 1 8“What this means is that
patients expect to be informed of
Mind Over
treatment options and available
resources for the best possible
care, before making decisions
Matter When It
with their doctors. As doctors,
we have to communicate
the trajectory of the cancer,
constructing management
Comes to Cancer
plans in relevant and meaningful
ways,” Dr Mastura says.
Dr Mastura also hopes that the
future brings increased public
Dr Mastura Md Yusof, Consultant Clinical Oncologist, awareness on the evolution
Pantai Hospital Kuala Lumpur, talks about her determination that has occurred in the field
to specialise in oncology and provide meaningful support to of oncology. Survival outcomes
patients with cancer. have improved as a result of
D
better screening strategies,
r Mastura Md Yusof c h e m o t h e r a p y, t a r g e t e d early detection and accurate
has made a career therapies, biological therapies, diagnosis, along with advanced
by defying the odds. hormones and immunotherapy, staging, treatment and research
In doing so, she has she treats patients with solid strategies. Some cancers at
become one of the few female tumours such as breast, lung, ce r tai n sta g e s m ay n ot b e
clinical oncologists in Malaysia head and neck, colorectal and curable, but they are certainly
today. gynecological cancers. treatable.
Back in 1998 when Dr Mastura Making it her mission to For Dr Mastura, her philosophy
graduated with a Bachelor remain up-to-date, Dr is to continue fighting for as
of Medicine and Bachelor Mastura positions herself at long as one lives. She extends
of Surgery, there were only the forefront of oncology to t hi s b e li ef to h e r p at i e nts ,
30 clinical oncologists in the ensure cutting-edge knowledge encouraging them to see
country and facilities to treat and skill is available to her themselves as living with cancer
cancer were not as advanced as patients. She participates in instead of dying from cancer. To
they are today. Oncology was active clinical research on her, this is the first step towards
seen as a challenging field but various cancers types and better care.
this only fueled Dr Mastura to works with other experts to
want to pursue a career in the conduct clinical trials on the MORE ABOUT
specialty. integration of systemic therapy THE DOCTOR
and radiotherapy. My name is Dr Mastura
Fast forward 20 years later and Md Yusof and I have been
Dr Mastura remains passionate In recent years, there has been a Clinical Oncologist
about clinical oncology. a shift from physician-centred since 2009. Becoming an
oncologist is one of the best
care to patient-centred care.
decisions I have ever made. I
As a clinical oncologist, Dr In this regard, more than just still find the field thrilling and
M a st u ra i s t rai n e d i n t h e of fe r i n g co m p a ssi o n , h e l p fascinating. And I know even
assessment, treatment and and motivation, Dr Mastura over the next 10-20 years I
further care of patients with always tries to consider the will continue my pursuit of
circumstances and cultural providing the best possible
cancer using both systemic
care to cancer patients.
therapy and radiotherapy. beliefs of each patient and their
U s i n g ra d i a t i o n t h e ra p y, families.
33Our People
Recognising
Distinguished Service
Honouring career achievements and celebrating individuals whose
commitment and loyalty have been instrumental to the ongoing
success of Singapore Operations Division.
T
he 2018 edition saw The special
Smiles all commemorative
a total of 772 Long gold coin issued
around for the
award winners S e r v i c e Aw a r d s for the first time
who have been in 2018.
given out, of which
instrumental
to the ongoing 52 were Golden Years Service
success of Awards. This year also marked
Singapore
Operations
the first time that a special
Division. commemorative gold coin was
conferred to awardees with 30 honoured for reaching long
years of service and beyond. service milestones - Phua Loyalty and
Tien Beng, Chief Executive commitment is
The guestlist for the Award Officer, Singapore Operations something valued
Ceremony on 27 April 2018 Division, Dr Kok Chuan, Chief heavily by the
included Dr Tan See Leng, Executive Officer, Parkway organisation.
Managing Director and East Hospital, and Stephens Lo, We will continue
Chief Executive Officer, IHH Chief Executive Officer, Mount to make sure we
Healthcare, Dr Lim Suet Wun, Elizabeth Novena Hospital. retain the best
Group Chief Operating Officer, staff to bring
IHH Healthcare and Low Soon The rewards of a Parkway the organisation
Teck, Group Chief Financial Pantai career was the focus forward together.
Officer, IHH Healthcare. of the day, as reflected in Tien - Phua Tien Beng,
Chief Executive Officer,
Beng’s speech and a special Singapore Operations
T h re e m e m b e rs of S e ni o r v i d e o s h owca s e of awa rd Division
Management were also recipients.
34 J U L-S E P 2 0 1 8I’m an Intensive
Care Unit Nurse
Manager but now
I work more as a
Nurse Administrator
as the Head of
Department for the
Intensive Care Unit
and Transplant
Unit, which keeps
me busy but is
something I come
to enjoy.
at the Intensive Care Unit where
she is now a Nurse Manager.
Although working in the other
departments was rewarding, it
was in the ICU that she found
her true calling. The journey she
takes with each patient gives
Patricia the most fulfilment.
PATRICIA TAN HUI PENG
Today, after 25 years of service,
Patricia continues to focus on
professional growth through
PATRICIA TAN HUI PENG Her decision to pursue nursing lifelong learning. To keep up with
Nurse Manager, was inspired by an aunt who the latest treatment, techniques
Intensive Care Unit, wo r ke d a s a s c h o o l n u rs e. and advances in medical
Gleneagles Hospital technology, she has undertaken
Beyond the smart look of the
Long Service Awards - courses that include a specialist
25 Years uniform, it was the respect and
admiration that come with the Diploma in Health Education at
When the time came to choose job that compelled her to make Republic Polytechnic, and even
a career, Patricia Tan knew nursing her own life’s work. leadership training courses.
she wanted something that
promised action. Determined not Patricia first joined Gleneagles Through yoga, Patricia balances
to be stuck in a boring job or a Hospital in 1992 as an Accident her hectic work life. She ventures
monotonous career, she decided & E m e rg e n c y J u n i o r S ta f f around the region for yoga and
to become a nurse. And nothing Nurse. Since then, she has meditation retreats – enjoying
about her life has been routine served stints in the medical the tranquillity of nature to
since. ward before finally settling in recharge mind, body and spirit.
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