MONEY MATTERS 2020/2021 - UWE Bristol
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MONEY MATTERS 2020/2021
Congratulations and
welcome to UWE Bristol
To those of you just starting your For some of you, this may be the first
time you will have to look after your
journey with us, and those who
own finances. This guide will help you
are returning to your studies, it’s understand your financial contract with
always important to budget and UWE Bristol and our processes, and give
you pointers to more detailed information.
plan your finances.
Remember, financial problems have a habit
of getting worse unless they’re tackled
quickly. You can reduce unnecessary worries
through good money management, dealing
with fees and any debts immediately and
asking for help if you need it.
2 Money MattersContents
Tuition fees – your responsibility 4–7
What happens if someone else is paying your fees? 8–9
Tuition fee loans – UK/EU Undergraduate students 10
Postgraduate Loans 11–12
How to pay your fees 13–15
Non-payment 16–18
Keeping us informed 19
Additional module charges 20
Accommodation and charges 21–23
Library charges 24
Withdrawing from your studies 25
Refunds 26
Financial support and advice 27–32
Your guide to essential financial services 33
Useful contacts 34
Useful resources 35
Paying through myUWE and UWE Bristol web payments 36–37
uwe.ac.uk/students 3Tuition fees –
your responsibility
It’s important to remember UK/EU/Offshore full-time, part-time
and postgraduate students
that you will become liable
If you are not paying your fees with
for your tuition fees for the a fee loan or by a third party sponsor,
UWE Bristol will require payment:
whole academic year from
• In full prior to or at registration; or
the official start date of your
• Via one of the instalment options
course, even if you choose
outlined in this guide.
to pay by instalments. International students (non-EU)
Your liability may be reduced following If you are a new international (non-
withdrawal, suspension or external/internal EU) student, you will be asked to pay
transfer part-way through the academic a deposit of £3,000 (in cleared funds)
year. If you are a continuing student, before registration (for Tier 4 Visa
we will assume that you will be resuming students this needs to be paid before your
your studies with us unless you notify Confirmation of Acceptance for Studies
us otherwise in writing (see page 25 for (CAS) is produced). The preferred method
further details). of payment is by Flywire (see page 13 for
details). Overpayments cannot be accepted,
You have a statutory right to cancel your
and will not be recorded on the CAS.
contract (registration) with the University
within 14 calendar days of the completion The remaining balance of your fees must
of that contract (registration). This applies be paid:
to all students registering at the University • In full prior to or at registration; or
at the start of each academic session.
Further details on this can be found • Via one of the instalment options
at page 25 of this booklet and in the outlined in this guide.
2020/21 Tuition Fee Policy. Returning international (non-EU) students
will not be required to pay a deposit of
£3,000 to re-register, and are able to select
one of the instalment options outlined in
this section.
4 Money MattersPayment by Direct Debit instalments To pay by instalments, a Direct Debit (DD)
(all students) mandate must be completed by the end
A direct debit is an instruction you must of your registration period. For September
give to your bank to pay us direct. You have starters this period ends on 14 October
the option of paying by instalments to 2020. For January starters this period ends
help spread the cost of your tuition fees, on 12 February 2021. Please set up a new
although you cannot pay by instalments if mandate with your bank for each year
the cost of your fees is less than £250. of study.
We offer two instalment plans, which If you have not selected to pay by
allow you to pay over either three or six instalments by the close of registration,
consecutive monthly payments. you will be invoiced for the full amount
Please see the tables in this section for due, which will be payable immediately.
confirmation of the collection dates. If your direct debit fails we may not be
Please note that payment plan lengths may able to offer you this method of payment
vary for short courses and CPD modules. in subsequent years. Direct debits can be
set up via myUWE.
uwe.ac.uk/students 5The option to pay by instalments is However, the final payment must be made
at the discretion of the University and on or before 1st April 2021 for students
may be withdrawn if you fall behind with starting in September 2020, and on or
your monthly payments. You will then be before 1 August 2021 for those starting
expected to pay the outstanding balance in January 2021. This means that you may
immediately and in full. end up paying more for each instalment
if you complete your DD late.
If by prior agreement with the Credit
Control Team, you complete your DD
mandate late, the payment plan will start
at the next available collection date.
Three–monthly instalment plan
If you start in 1 November 2020 1 December 2020 1 January 2021
September 2020
If you start in 1 March 2021 1 April 2021 1 May 2021
January 2021
Six–monthly instalment plan if you are starting your course in September 2020
DD completion 1 November 1 December 1 January 1 February 1 March 1 April
before 2020 2020 2021 2021 2021 2021
15 October
Completion 1 December 1 January 1 February 1 March 1 April
between 2020 2021 2021 2021 2021
15-31 October
If you miss the first instalment date of our Ways to Pay, and set up a DD to pay
ie. 1 November 2020, and still wish to pay the remaining instalments. No extensions
over 6 instalments, you will be expected to will be granted past 1 April 2021, unless
pay the first instalment manually using one agreed with the Credit Control Team.
6 Money MattersSix-monthly instalment plan if you are starting your course in January 2021
DD completion 1 March 1 April 1 May 1 June 1 July 1 August
before 2021 2021 2021 2021 2021 2021
12 February
Completion 1 April 1 May 1 June 1 July 1 August
between 2021 2021 2021 2021 2021
12-28 February
What if my course starts at a different Students with a Tier 4 Visa
time to those stated? If your Direct Debit fails on two consecutive
If you do not fall into one of these start collections, you will receive an email to your
dates, your final payment dates will be UWE Bristol email address, warning that
confirmed in writing. your access to UWE Bristol systems will
be removed. You should take immediate
Please note: when setting up a new Direct
action to pay the outstanding debt.
Debit, we require 10 working days before
If you fail to act, your access to systems
the first collection date to give your bank
will be removed. You will then have five
notice of the agreement. If insufficient
working days to resolve the matter before
time is given, then the payments will
UWE Bristol withdraws sponsorship and
be taken over the remaining
informs the Home Office. If this happens,
available instalments.
you will be unable to continue your studies
at UWE Bristol, or remain in the UK.
uwe.ac.uk/students 7What happens if someone
else is paying your fees?
Third party sponsors Please note:
If your employer, government or other • We reserve the right to reject a sponsor
organisation agrees to pay all or part or sponsorship letter, and we may
of your tuition fees, they become your conduct credit checks on the sponsor
sponsor and we will invoice them for or organisation.
the appropriate amount.
• If you’re a new international student,
Payment is due in full on receipt of you’ll have completed these details
the invoice. Sponsors cannot pay before registering and so won’t be
by instalments. asked to submit an additional form.
You will need to: • Ultimately you are liable for your fees.
• Complete the Sponsor Form at If your sponsor fails to pay, you will be
or before registration. This can invoiced for your fees.
be found at uwe.ac.uk/students/ • Family members are not considered a
feesandfunding/payingyourfees/ third party sponsor. If a family member
employerorothersponsor is paying your fees directly from their
• Send the completed form to the address bank account, they must complete a
on the top of the form, or see page 33 Direct Debit mandate with their bank
for further contact details. details, and instalments will be collected
as outlined in page 6.
• If we do not receive your completed
form, you will be invoiced for the
full fees.
• You will need to complete a new form
for each year or module of study.
8 Money Mattersuwe.ac.uk/students 9
Tuition fee loans –
UK/EU Undergraduate students
Applying for funding • Student Finance can reassess your funding
Most UK/EU undergraduate and PGCE entitlement at any stage. If you become
students can take out a loan to cover liable for fees unexpectedly as a result of
the tuition fee. This is paid directly to a reassessment, you will need to contact
us by Student Finance. International and our Credit Control Team (see page 33) to
Offshore students cannot take out loans discuss repayment as soon as possible.
through Student Finance. • Should you choose to withdraw from
Please note: your course, or suspend your studies
during the academic year, you must
• You must check the amount of fees
inform us and Student Finance in writing.
charged by us before completing your
Your tuition fee liability will be amended
funding application.
in accordance with our Withdrawal Policy
• If you do not request the full amount, (see page 25 for details).
you will need to make arrangements
to pay the balance (see pages 5–7).
• If you have not yet applied for the tuition
fee loan or your funding application
has been delayed, you will be asked
to provide evidence of your funding
application at registration. You will
remain liable for the full fee until we have
confirmation of your tuition fee loan.
• If you are not entitled to a tuition fee
loan, you will be personally responsible
for paying your fees.
• If your funding application is delayed
and you require advice, please contact
our Student Money Service (see page 33).
10 Money MattersPostgraduate Loans
Postgraduate students are eligible to Your loan is paid to you as follows:
apply for funding for their Masters course. First instalment – paid on or shortly after
Students from England who start a new the course start date, depending on when
course during academic year 2020/2021 can you register and as long as you have your
apply for a repayable loan of up to £11,222 loan in place.
through Student Finance England as a
Subsequent payments are made on the last
contribution towards the cost of study.
Wednesday of the fourth and seventh month,
Where your course is 12 months or less, you following the start date of your course.
will receive the full loan in three instalments
Paying your tuition fees
during that academic year.
For invoicing purposes, you will be classed
It’s important to be aware that the loan will
as Self-Funding, and will be required to
not be enough to cover both the costs of
complete a Direct Debit (DD) mandate.
tuition fees and living expenses, therefore
Please forward a copy of your loan summary
you will need to have additional funding/
to creditcontrol@uwe.ac.uk so that we can
money to fund these costs. See overleaf for
collect direct debits on agreed dates in line
instalment dates, and details of instalment
with the receipt of your loan. You must
plans available to recipients of the
submit your Direct Debit details no later
postgraduate loan.
than 15 October 2020.
uwe.ac.uk/students 11Managing these payments I have applied for funding, but my
If your course lasts longer than 12 months, application is delayed…
your final instalments of the postgraduate If you have applied for a postgraduate loan,
loan may be paid after you have finished but have not received confirmation that the
studying. We will allow you to continue with loan is approved, please inform the Credit
the above instalment plan until you have Control Team of your situation. Contact
paid all of the tuition fees. However you will details can be found on page 33.
not graduate until you have paid all of your
Postgraduate Doctoral Loans
tuition fees.
If you are a prospective UK or EU doctoral
If you have any questions regarding the student, and you normally live in England,
payment terms, please contact the Credit you may be able to apply for a UK
Control Team on creditcontrol@uwe.ac.uk Government Postgraduate Doctoral Loan
to discuss your individual circumstances. to support your study at UWE Bristol.
You can also email our Fees Team on Full details including Key Facts,
fees@uwe.ac.uk to discuss your eligibility Eligibility and how to apply can be found
and circumstances. via uwe.ac.uk/postgraduatedoctoralloans
Full information on postgraduate loans
can be viewed at gov.uk/postgraduateloan
I’m not eligible for a postgraduate loan…
If you are not eligible for a postgraduate
loan, you must make arrangements to pay
your fees yourself. Please see page 4 –7 for
further details.
12 Money MattersHow to pay your fees
There are several easy ways Please be aware that online and telephone
financial fraud is on the rise. Often
to pay your fees. Please note fraudsters will offer significant discounts,
that all payments must be incentives, or attractive exchange rates.
Please remember that if it sounds too good
in pounds sterling (£). to be true, then it probably is.
Online payment Tuition fees for international students
The University’s preferred method of should always be paid directly to the
payment is by credit/debit card online. University by the student or a family
You should pay as part of your member –there is no scenario in which you
online registration via myUWE at should need to pay via a third party. Please
my.uwe.ac.uk if you are able. see above for our approved options to
Alternatively, you can pay online using make safe fee payments to the university.
our secure web payment facility at Making payments in any way other than
webpayments.uwe.ac.uk/open/ the university’s recommended payment
You can pay with cards that display methods may result in a loss of funds.
these symbols: Please watch out for adverts or messages
on social platforms, such as Facebook,
Instagram or WeChat, and never agree to
The secure payment website can be
pay someone large sums of money in cash.
accessed by both students and third party
Likewise, you should never share your bank
payers (eg. employers and parents). You
details with or transfer money to someone
will need your Student ID number as well
you do not know.
as your invoice number to make a payment.
For further guidance please see the action
A step-by-step guide to paying online via
fraud website.
myUWE and our web payments site can
be found on pages 36-37.
Plesae note that we are unable to take card
payments over the telephone.
uwe.ac.uk/students 13Via Flywire By Direct Debit (DD)
(for international payers only) A direct debit is an instruction you must
We have put in place an international funds give to your bank to pay us direct. You may
transfer facility through a partner called be able to pay in monthly instalments using
Flywire, which allows you to transfer money one of our payment plans. This means that
from your international account directly to you can spread the cost of your fees (both
our account, with favourable conversion tuition and accommodation) over a period
rates. Flywire offers Alipay as a convenient of time. There is no additional charge to
e-wallet payment option for Chinese payers. pay this way.
For more information on paying this way,
All DD mandates must be completed
please go to our Ways to Pay webpage
by the end of your registration period,
(details can be found in page 35).
or you will be invoiced for immediate
By post full payment of the tuition or licence fee
Please make cheques, postal orders and amount. You will need a UK bank account
bank drafts* payable to the ‘University or building society account that allows
of the West of England’ and post to: DD transactions. Please note that direct
debits cannot be set up on savings
Income Office
accounts. You will be asked to complete
Room 2D23
a DD mandate before or at registration.
University of the West of England
The instalments will be taken automatically
Frenchay Campus
from your bank account on the designated
Coldharbour Lane
dates, which will be confirmed to you
Bristol BS16 1QY
in writing.
UK
*Please ensure your Student ID and
invoice number are written on the back
of the cheque, postal order or bank draft.
Remember: don’t send cash by post.
14 Money MattersRemember: What happens if I don’t make
• You must make sure that you have payments on time?
enough money in your bank account at If you fall behind on your payments,
least the day before the collection date you will enter our debt recovery cycle and
so that payment can be collected. This therefore must contact our Credit Control
is especially important to remember if Team immediately to discuss your options
you are expecting funds to be transferred on creditcontrol@uwe.ac.uk. Please see
into your account to enable the collection. page 16 for further information.
If you do not have sufficient cleared funds,
your bank may charge you for the failed
payment attempt.
• If you cancel your DD, you will forfeit
your right to pay by instalments and be
asked to pay any outstanding balance in
full. Tier 4 visa students who do not make
full payment as required will be given five
days warning of systems access removal.
• If you withdraw from your course,
remember to cancel your DD with your
bank and ensure your invoice is
settled with UWE Bristol.
• If you find that you are struggling with
your payments, please contact Credit
Control (see page 33) as soon as possible
to discuss the situation and avoid any
debt recovery action being taken.
uwe.ac.uk/students 15Non-payment
In the event you fall behind With this in mind, UWE Bristol will
pursue any student in debt using the
on your payment plan, or are following methods:
unable to meet the payment • Automated reminders will be sent at
date of an invoice, it’s important key intervals to your UWE Bristol
email account.
for you to understand the
• Telephone calls to the numbers we
implications and who you
have on file.
should contact to discuss
• Letters to both addresses on file.
your options.
• Emails to personal email addresses
Remember that you have signed and your UWE Bristol email account.
agreements with UWE Bristol, which cover Please note:
your responsibilities with regards to payment
It is your responsibility to ensure that you
of your tuition fees, accommodation licence
check your emails and respond to mail
fees (where applicable), and use of our
sent to you.
facilities such as the libraries and student
services. Prompt payment of invoices UWE Bristol sanctions for non-payment
ensures we can invest money back into Failure to pay may result in the following
UWE Bristol and our students’ futures. sanctions being applied to you.
1. Tuition fees
• Loss of systems access eg. myUWE
and Blackboard. This means you
will be unable to submit or access
learning materials.
• Prevention from re-enrolment.
• Prevention from attending of
graduation ceremonies.
• Certificates, references and transcripts
will be withheld.
16 Money Matters• Escalation to our recovery agents, Please note:
STA International for collection where
If you are a September starter who has not
additional costs may be incurred.
paid in full, failed their first Direct Debit or
• Withdrawal from your programme has not set up a Direct Debit by 1 December
of study. 2020, you will receive a warning of Notice
to Quit procedures. If you fail to contact us
• Deportation and withdrawal
following this notification, we will issue formal
(Tier 4 visa student). Notice to Quit proceedings whereby you will
Please note: be asked to leave our property. The same will
apply for any other contract start date, but
If you are a September starter who has
the dates will vary. If you are issued with a
not paid in full and who has not set up an
Notice to Quit, this will not release you from
effective Direct Debit by 1 December 2020,
your financial obligations.
your Blackboard access will be removed.
We will withdraw you from your studies for 3. Library debts
failure to pay. The same process will apply • Loss of library access.
for other registrations (for example January
• Escalation to our recovery agents,
starter), but the deadline date will differ.
STA International for collection where
2. Accommodation licence fees additional costs may be incurred.
• Blocks placed on your gym access. 4. Other debts
• Eviction Eg. short-term loans, field trips,
placement accommodation charges
• Escalation to our third party recovery
agents, STA International for collection • If you do not pay your short-term loan
where additional costs may be incurred. back, this will limit your access to our
financial support funds.
• Escalation to our recovery agents,
STA International for collection where
additional costs may be incurred.
uwe.ac.uk/students 17Here to help If a student would like to discuss their
Following these steps should help you individual financial circumstances with a
resolve most problems: Money Advisor then please see page 29 for
how to contact the team.
1.
First of all, don’t panic if you receive an
invoice or reminder. Read the information Who should I contact for help?
carefully, as the answers to your questions In the first instance, you should contact
are likely to be in the text. our Credit Control Department on
2.
If you do not think the invoice or creditcontrol@uwe.ac.uk or call
reminder is correct, don’t assume we 0117 32 87888 to discuss a repayment plan.
know this. Use the contact information
provided to find out. If you do not
contact us, we will not know that there
is a problem and so will continue to
implement the sanctions listed previously.
3.
If you are struggling with payment,
or need further advice, please contact
us. We are here to help you! The Credit
Control Team are dedicated to helping
students with debt problems, and work
closely with The University’s Student
Money Service (SMS) to find resolutions
where possible. SMS can advise on
statutory funding entitlement, UWE Bristol
funds and general funding queries.
UWE Students have full and free access
to Blackbullion (see page 29) which offers
comprehensive financial education,
including budgeting support.
18 Money MattersKeeping us informed
It’s your responsibility to keep If your bank or card details have changed
and you are paying accommodation or
us informed of any changes tuition fees by instalments, please let the
to your personal details, Income Office know immediately so that
your payments can be collected on time.
including where you live, If you fail to do so, your option to pay by
your telephone number instalments could be withdrawn.
and bank or card details. We will email all information to
your UWE Bristol email account, so you must
Personal details can be changed on check this regularly. For essential financial
myUWE, or by contacting an Information services contacts, see page 33.
Point on 0117 32 85678 (see page 33).
uwe.ac.uk/students 19Additional module charges
If you retake (or repeat) a These charges are payable as soon as
you are invoiced, or a charge appears on
module, you may be charged myUWE. Remember, if the amount exceeds
the module fee for this. £250, you can arrange to pay by instalments.
Invoices for additional retake Who can I speak to about my
module charge?
modules will be issued either
If you wish to discuss your module charge,
as part of, or shortly after, please contact an Information Point
the registration period. (see page 33).
20 Money MattersAccommodation and charges
Our Residents’ Guide tells If your funding is paid termly, it is easier
to manage your money by paying for
you everything you need your accommodation in three equal
to know about living in instalments. If you have signed up
for eight monthly instalments and
UWE Bristol accommodation: wish to change to three instalments
uwe.ac.uk/accommodation please contact the Cash Office on
cash.office@uwe.ac.uk.
If you have accepted a place in UWE Bristol
accommodation, the following applies to • Payments are taken out of your bank
the payment of your licence fee: account as per the table on page 22.
You will receive an advance notice by
• When you accept your accommodation
email. Direct debits can be set up via
offer with us, you must make an upfront
myUWE portal.
payment of £250 to secure your place.
• Payment dates and amounts may differ
• You can choose to pay your licence fee
from your licence agreement if you fail to
in full at the start of the contract period,
set up your direct debit on time.
in three instalments or through an
eight-month instalment plan.
uwe.ac.uk/students 21Three instalment plan
Start of course 1 instalment 2 instalment 3 instalment
September 2020 1 November 2020 1 February 2021 1 May 2021
Eight instalment plan
Instalment 1 2 3 4 5 6 7 8
If you start 1 1 1 1 1 1 1 1
your course November December January February March April May June
in September 2020 2020 2021 2021 2021 2021 2021 2021
2020
If you choose to pay by instalments, you Additional charges
will be required to complete a Direct Debit
During your stay in UWE Bristol
mandate before you collect your keys. If you
accommodation, you may incur additional
don’t complete the required mandate, you
charges for damages or offenses. Full details
will be invoiced in full for the amount due
can be found in the online Residents’ Guides:
and will be asked to pay it immediately. If you
uwe.ac.uk/accommodation
are in receipt of Student Maintenance Loan
you may prefer to pay by three instalments. Any charges added to your account during
the year will be payable immediately. These
Other types of students (e.g. pre-sessional
charges will be discussed with you by your
English and Erasmus students) will have
Accommodation Manager before they are
their payment plans confirmed in their
added to your account, and can be viewed
joining instructions.
and paid on myUWE.
For details on paying your licence fee,
please refer to your licence or contact
Accommodation Services (see page 33).
22 Money MattersLeaving your accommodation early Upfront payment
If for any reason during your licence period The payment of £250 that you made at
you decide to leave your accommodation the beginning of your contract will be used
early, you must notify Accommodation to reduce your final instalment of licence
Services in writing and complete an official fees. If you have paid in full, or leave your
Notice Letter. This will have contractual contract early with a reduced fee liability
and financial implications for you. We urge and nothing further owed, this payment
you to discuss early departure with your will be returned to you via the original
Accommodation Manager before taking payment method eg. a card refund.
any firm decision so that you are fully
I want to move house, what happens next?
aware of these implications.
If you are thinking of moving house, or wish
Please note: to change your current accommodation
• Your accommodation licence is a agreement, please contact Accommodation
separate agreement to your Tuition Services to discuss your options at
Fees, and you are bound by its terms accommodation@uwe.ac.uk.
and conditions.
Support
• T
he end date of your licence coincides We understand that moving into new
with the official end of the academic year accommodation can be an exciting and
and is NOT linked to course dates as these sometimes difficult time. If at any stage
vary widely from course to course. you feel that you need support or advice,
• If you choose to leave your room there are a number of services that can
before the end date of your licence, you help you. The Resident Assistants and
will still be liable to pay your licence fee Accommodation Managers should be
to the end date and the licence fee will your first point of contact, but you can
not be reduced. also contact an Information Point or
The Students’ Union Advice Centre
for additional support (see pages 33–34).
uwe.ac.uk/students 23Library charges
When you register for your • If you fail to return your items, we will
consider them lost. You will be invoiced
course, you will be given a PIN for the replacement book. This invoice
for your library account. You will appear automatically on myUWE.
will then be able to view your • If you return the book once this invoice
has been raised, we will clear the debt.
loans, reservations and any
• If you are due to graduate, or choose
other information relating to to leave your course early, please check
your account. both your library account and myUWE
for any outstanding loans, or fines
If you are a regular borrower, you should check and make sure this is cleared.
your account on a weekly basis to ensure
no items need to be returned or renewed.
Our libraries offer an ‘Ask a Librarian’
service where you can chat live or email
one of our librarians 24/7 and ask any
questions relating to our services. See
uwe.ac.uk/library for more details.
Things to remember
• If you fail to return a book when
requested by Library Services, you
will incur a fine.
• We will send you reminders about
outstanding loans and recalls to
your UWE Bristol email account.
24 Money MattersWithdrawing from your studies
If you wish to withdraw from At the end of this ‘cooling off’ period,
withdrawal or suspension from the
or suspend your studies, you University is subject to the liability
must make an appointment periods laid out below.
to see a Student Support Should you decide to leave the University
part-way through the academic year,
Adviser (see page 33). and we have received your withdrawal
notification in writing, your tuition fee
You will become liable to pay fees from the
liability will be reduced as follows:
official start date of your course. However,
students have the right to cancel their Tuition fee liability*
contract (registration) with the University Term 1 (from the first day of term 1
within 14 calendar days of the completion but before the first day of term 2)
of that contract (registration). This applies 25% of full fees.
to all students registering at the start of
Term 1 (from the first day of term 2
each academic session.
but before the first day of term 3)
You can withdraw from the University 50% of full fees.
without incurring a financial penalty
Term 3 (from the first day of term 3)
if you cancel your contract:
Full fees.
• 14 calendar days from the day after
* Calculation of fee liability includes
you complete your registration.
any deposits paid.
OR
See uwe.ac.uk/students/feesandfunding/
• 14 calendar days from the day after payingyourfees/termdatesforfeeliability for
the start of term. further details.
whichever is the later date! Please remember you may also have
See the link on the right for term dates. other fees which need to be paid,
Cancellation of your contract must be including additional module charges,
received in writing or on a ‘Cancellation library charges and accommodation fees.
of Registration’ form within the timeframe If you are a PGR student please contact the
outlined, and it is advisable to keep a copy Graduate School graduateschool@uwe.ac.uk
of this as well as proof of postage. tel: 0117 32 85109
uwe.ac.uk/students 25Refunds
If you are due a refund, you will need to International deposit refunds
contact the Credit Control Team (see page 33) Please refer to our International Deposit
to arrange for this money to be paid back Refund policy uwe.ac.uk/students/
to you. When you contact us, please have feesandfunding/payingyourfees/
the following information to hand, which internationalstudentpayment to see if
will help us deal with your refund quickly: you are eligible for a refund of your deposit.
• The name of the person who originally If you have any queries about your eligibility
paid the money. for a refund, please contact the International
• The contact address, telephone number Office (see page 34).
and email address of the payer.
In the first instance, we will attempt to
return the money to the account it came
from and by the method used eg. card
payment, so do not usually require any
further information to process this. If we
require more information, we will contact
you on your UWE Bristol email account.
Please note: We aim to refund any money
due within 14 days of your request.
26 Money MattersFinancial support and advice
Most students have a limited In order to prevent overspending and running
out of money try using Blackbullion’s online
income, so it’s essential that budget calculator or a budget spreadsheet
you make a realistic spending to get a clear picture of your finances.
(log in to Blackbullion.com using your
plan at the beginning of
UWE Bristol email address) You can use the
each year. Preventing money budget planner on the next page as a first
worries enables you to draft of your income and expenses.
concentrate on your course Budget
Once you have established what you feel
and achieve your qualification.
is a reasonable budget, you should monitor
How much? Make your money stretch! your financial situation against this on a
weekly or monthly basis. If it’s obvious
The first step is to draw up and keep to a
that you don’t have enough money for
realistic budget. If you don’t have a budget
the essentials, you will need to take steps to
you’ll probably become confused over how
minimise your expenditure and maximise
much money you have coming in and out.
your income.
Budgeting tools are designed to help you
with planning and let you see exactly where
your money is going so you can make
informed decisions.
Your student loan will come in three
instalments, and planning your budget will
help you ensure that your payments cover
all the essentials. Your lifestyle choices will
determine how much money you need to
get by every month.
uwe.ac.uk/students 27Budget planner
Income Amount you receive Expenses Amount you spend
each month (£) each month (£)
Maintenance Loan Rent/mortgage
Maintenance Grant TV licence
Bursary Water
Other Grants Energy
Benefits Mobile phone
Work Internet
Savings Insurance
Other Food and housekeeping
Other Travel
Other Clothes
Course books and supplies
Hobbies/entertainment
Birthdays/Christmas presents
Hair cuts
Other
Other
Other
Total income Total expenditure
per month per month
Total income –total
expenditure = monthly
excess or shortfall
Join our Financial Capability Module The module blends the practical with the
This series of three workshops will help theoretical to help you understand financial
you to develop and improve your financial management and financial products.
knowledge and confidence, ultimately giving We normally run the module in November
you the essential skills to flourish both at and March. See our ‘Manage your Money
university and in life after graduation. Events’ pages for 2020/21 workshops.
uwe.ac.uk/events/manage-your-money-
events
28 Money MattersGet money smart with Blackbullion If you require Money Advice then please visit
We’ve teamed up with Blackbullion to uwe.ac.uk/life/money-and-finance/student-
provide easily accessible online financial money-service
education training. We’ve invested in a tool Financial support from UWE Bristol
for you to learn the right financial skills to
If you find yourself in financial difficulty,
help you make the right financial decisions
we may be able to offer you additional
for your future.
financial support.
Blackbullion is an online learning platform
Below is a brief overview of the financial
that you have free access to as a UWE Bristol
support available once you start your studies
student. You’ll find videos, quizzes, and a
at UWE Bristol. Each fund has its own eligibility
bunch of tools to help you learn and develop
rules, so you will need to read the small print
key money skills.
for each fund before you decide to apply.
If you’ve ever wondered where your money
The funds are limited, so please try to apply
goes, needed help with budgeting, or just
as soon as you can. All the details you need
wanted to learn more about personal
are available at uwe.ac.uk/funds
finance, Blackbullion’s free learning platform
is the place to be. UWE Bristol Low Income Bursary –
Student Finance England, Wales and
Learn anywhere through a range of easy
Northern Ireland funded students only
to follow, useful training programs and
animated videos. Go to Blackbullion.com If you accepted an offer to UWE Bristol, you
and register with your UWE Bristol email will be automatically considered for the UWE
address to gain full and free access. Bristol Low Income Bursary. You should hear
whether you are eligible for a bursary shortly
Money advice
after you arrive at UWE Bristol. If you have
We offer free and confidential advice about any questions about your entitlement,
Student Money. please email uwe.bursary@uwe.ac.uk
Our Money Advisers can help with:
• Statutory funding advice.
• F
inancial implications of withdrawing,
suspending, transferring or
repeating studies.
• D
isabled students/care leavers/estranged
students/student parent funding.
uwe.ac.uk/students 29Student Support Fund – Opens Summer Fund
19 October 2020 UWE Bristol provides funds to support
If you are a UK student, registered on home (UK) undergraduate or postgraduate
a designated course (postgraduate or students during the summer vacation.
undergraduate, full-time or part-time), The Summer Fund opens in June and the
and have extra costs or financial problems exact date is published on UWE Bristol
while studying, you are eligible to apply website in May. The online application
for our Student Support Fund. form is available at uwe.ac.uk/funds
The Student Support Fund is a limited pot Funds are limited and demand is usually high,
of money, so even where there is a shortfall so we would recommend eligible students
between income and expenditure, the award apply as soon as possible from this date.
may only cover part of that shortfall. This is
Eligible groups for the fund are returning
so we can help as many students as possible
home (UK) students who are unable to work
throughout the academic year.
because you are:
We give priority to the following groups
• looking after dependants (adult or child)
of students:
• ill or disabled
• lone student parents
• re-sitting examinations/coursework
• students with disabilities
• attending UWE Bristol during the
• care leavers
summer period
• carers
• on a compulsory unpaid non-NHS
• students who have recently left placement
supported housing
• completing dissertation
• estranged students
• on an NHS placement outside the
Final year students are also encouraged standard course programme
to apply. • confirmed as a care leaver, carer or
You can apply online via uwe.ac.uk/funds estranged by UWE Cares
from 19 October 2020. Application • a final year home (UK) student that
forms are also available from all is re-sitting examinations/coursework.
Information Points.
30 Money MattersEmergency Fund This is interest free and is usually repayable
This fund is for EU and international students in 120 days. You can borrow up to the
who have experienced substantial and value of your claim for reimbursement.
unforeseen financial hardship after the start Please ensure that you submit your claim
of the academic year. for reimbursement regularly during your
placement if possible, so that you can
The limited size of the fund means that
repay the loan when funds are received.
students in even the most severe hardship
are unlikely to receive more than £1,000. You can apply online at uwe.ac.uk/funds.
Applications can only be considered Once you have completed the form,
after contact with the Student Money you’ll need to submit your supporting
Service (SMS). To contact SMS, email evidence as soon as possible. Your application
sms@uwe.ac.uk with a brief outline of will not be considered until we have received
the circumstances that have caused the your evidence.
disruption to your income source. If you need any guidance or experience
Short-term loan scheme problems with the online application,
please contact us at sms@uwe.ac.uk
The short-term loan scheme can help
or on 0117 32 85678.
you if you find yourself with a temporary
cash-flow problem during the academic If you owe money to the University,
year, including delayed funding. The loan your access to additional funds may
is interest-free, and is due for repayment be affected as follows:
within 30 days of receipt.
Short-term loans – we rely on students
If your loan is agreed we will lend an repaying their loans so we can lend to other
amount to cover your immediate essential students in a similar situation. If you don’t
living costs, for example £70 per week for repay, you won’t be able to borrow again.
a single student (this can be increased to If you don’t repay, then the short-term
cover other costs i.e. childcare/travel). loan scheme closes.
Placement costs short-term loan
If your course requires you to attend
placements for which you’re able to
claim reimbursement of the travel and/or
accommodation costs, you may be eligible
to apply for a placement costs loan.
uwe.ac.uk/students 31Bursaries – if you have an outstanding Student Support Fund – the sole purpose
debt when the bursary instalment is due of the fund is to enable students to stay on
to be paid, you will not receive a payment their course.
automatically. Your bursary payment will be
• If you have an outstanding tuition fee
delayed until you discuss your debt with the
debt and no clear means of paying your
Credit Control Team.
fees, we will not be able to support you
If you have any doubt about the debt on your from this fund until your tuition fees
account, you can check via the Payments tab are paid.
in myUWE. • If you have outstanding UWE Bristol debts
but have not responded to requests for
payment from Credit Control, we will not
make an award until you have an agreed
repayment plan in place.
• If you have accommodation or other
debts to UWE Bristol, we will ask you
whether you want to use some or all of
your award to clear or partially clear your
debts before making an award.
32 Money MattersYour guide to essential
financial services
This is a quick and handy Student Money Service
1. UWE Bristol Money Advisers
reference guide on who If you require Money Advice
to contact about financial then please visit:
matters and related services. uwe.ac.uk/life/money-and-finance/
student-money-service
uwe.ac.uk/students/feesandfunding
2. UWE Bristol Funds Team
Income Office For questions relating to UWE Bristol
For questions about payments and funds and short-term loans
instalment plans: Tel: 0117 32 85678
Tel: 0117 32 87888 Email: infopoint@uwe.ac.uk
Email: cash.office@uwe.ac.uk
3. UWE Bristol Bursary Team
Opening hours: Monday to Friday For questions relating to bursary
10:00 –15:00 (counter service). Telephone allocation and payment dates
calls will be answered 08:30 –16:30 Monday Tel: 0117 32 85678
to Thursday and 08:30 –16:00 on Friday. Email: uwe.bursary@uwe.ac.uk
We would prefer contact by telephone
or email. (Hours subject to change due to Accommodation Services
Covid-19.) For questions about your
Credit Control (Income Office) UWE Bristol accommodation
If you are having problems paying, Tel: 0117 32 83601
or are a debtor: Email: accommodation@uwe.ac.uk
Tel: 0117 32 87888 Graduate School
Email: creditcontrol@uwe.ac.uk PGR students only
Information Points Tel: 0117 32 85109
For questions about completing your Email: graduateschool@uwe.ac.uk
registration, your fee invoice or any other
general queries:
Tel: 0117 32 85678
Email: infopoint@uwe.ac.uk
Student Support Advisers
For questions relating to your course
Tel: 0117 32 85678
Email: infopoint@uwe.ac.uk
uwe.ac.uk/students 33Useful contacts
Third Party Sponsor Enquiries Students’ Union Advice Centre
For submission of Sponsor Authorisation Confidential and non-judgemental
forms and any related query. advice for all UWE Bristol students.
Email: sponsor.authorisation@uwe.ac.uk Tel: 0117 32 82676
Email: advice@uwe.ac.uk
International Office
For any international fee queries. Wellbeing Service
For counselling, mental health and
Email: international@uwe.ac.uk
personal development needs
Tel: 0117 32 86268
Points-Based Compliance Team
Email: wellbeing@uwe.ac.uk
For queries relating to attendance
monitoring and non-payment of STA International
Tier 4 Visa student fees. External Debt Collecting Service
Tel: 0117 32 85678 Tel: 01622 528543
Email: pbshelpline@uwe.ac.uk
Disability Services
For queries and advice on disabilities.
Tel: 0117 32 85678
Email: disability@uwe.ac.uk
34 Money MattersUseful resources
UWE Bristol ways to pay
uwe.ac.uk/students/feesandfunding/payingyourfees
Blackbullion
blackbullion.com
Citizens Advice Bureau
citizensadvice.org.uk
Direct Gov
gov.uk/student-finance
Education and Skills Funding Agency
gov.uk/government/organisations/education-and-skills-funding-agency
myUWE
my.uwe.ac.uk
National Association of Student Money Advisers
nasma.org.uk
Student Awards Agency Scotland
saas.gov.uk
Student Finance England
www.gov.uk/student-finance
Student Finance Northern Ireland
studentfinanceni.co.uk
Student Finance England –Postgraduate Loans
www.gov.uk/funding-for-postgraduate-study
Student Finance Wales
studentfinancewales.co.uk
UWE Bristol Web payments
webpayments.uwe.ac.uk/open/default
uwe.ac.uk/students 35Paying through
myUWE
Paying or setting up direct 7. If you are happy to proceed with the
payment click ‘Confirm and Pay’.
debits through myUWE.
8. By clicking ‘Confirm and Pay’ you
1.
Go to my.uwe.ac.uk and sign into your are confirming that you have read,
myUWE account. understood and accept the University’s
2. O
n the home page, select the payment Terms and Conditions, and agree
Payments tab. to your personal data being processed as
described in the Privacy Notice.
3. F
ollow the link ‘Login to Web Payments’
to view your details and pay online. 9.
Enter your card details and other
relevant information - we recommend
4. L
ogin to Web Payments using the same that you use your UWE Bristol email
login details you have used to connect address when making payments
to myUWE. as this will be the address used for
5. Y
ou may see invoices outstanding. correspondence between yourself and
If you are paying an invoice, you need the University.
to ensure that the correct invoice is 10. Click on ‘Make Payment’, and complete
selected, amend the amount if needed the required security section provided by
then click on ‘Pay Invoice’. your bank.
6. If the amount you wish to pay is not 11. Once the payment has been successful,
visible, you may ‘Pay on Account’. a confirmation of payment will also be
Uncheck the boxes of any other visible sent to the email address you provided
invoices then select ‘Pay on Account’ during the payment process.
in the top right hand corner. To explain
what the payment is for, you need to 12. To set up a direct debit use
enter a description. Click on ‘Edit’ and Quicklinks in myUWE within
select the relevant descriptions, then the Payments tab.
click OK. In the ‘Your Reference’ box,
enter any additional information such as
course name. Enter the amount you wish
to pay in the ‘Amount to Pay’ column
and select ‘Pay’.
36 Money MattersPaying through
UWE Bristol web payments
To make a credit or debit card payment To set up a paperless Direct Debit
1. Go to webpayments.uwe.ac.uk/open 1.
Select one of the following links:
2. Complete the mandatory details in Set up a paperless Direct Debit –
the next window and, if you have read, Tuition
understood and agree to the University’s webpayments.uwe.ac.uk/
Terms and Conditions and Privacy Policy, tuitiondd/default.asp
check the box and click Continue.
Set up a paperless Direct Debit –
3.
You will be able to make a payment Accommodation
against the following payment types - webpayments.uwe.ac.uk/
Tuition, Accommodation, Short Term accommodationdd/default.asp
Loan, Library Charges and/or Other
2. Select the Direct Debit option and click
Invoiced Payments such as field trips,
‘Continue’ three times.
placement recharges and damages.
3.
Answer the Direct Debit questions and
Please note:
‘Continue’ to enter your account and
These payments may be put to a specific
address details.
invoice. If making a payment in advance
without an invoice, the amount paid shall Please note:
appear on your account as a credit, which The email address you enter here will be the
shall be used to pay off outstanding invoices one we use to contact you about anything
when they appear on your account. relating to your Direct Debit agreement.
4.
Please complete the relevant information 4.
Complete the set-up of your Direct
for the payment type you have selected Debit by clicking on ‘Confirm Details’
and click on ‘Continue’. then ‘Confirm your Transaction’.
A confirmation email will be sent to
5. Then please complete the required
the address you stated in step 3.
payment fields and click ‘Continue’ until
you are able to ‘Confirm the Transaction’.
6.
A payment confirmation email will be sent
to the email address you stated in step 2.
uwe.ac.uk/students 37Notes
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38 Money Mattersuwe.ac.uk/students 39
All of the information in this guide is correct at
time of printing (September 2020).
For additional information @UWEBristol
@UWEBristol
0117 32 85678
UWEBristol
infopoint@uwe.ac.uk UWE Bristol
uwechina
uwe.ac.uk/students University of the
West of England
or visit an Information Point uwechina
on your campus. uwebristolYou can also read
