MCDONALDS CRONULLA MANAGEMENT STRATEGY FOR LITTER CONTROL NOVEMBER 2008 - OCTOBER 2009
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McDonalds Cronulla Management Strategy for Litter Control November 2008 — October 2009 Adopted by: Sutherland Shire Council Date: Insert Minutes: Insert Reference: Insert Locked Bag 17, Sutherland NSW 1499 Tel 02 9710 0333 Fax 02 9710 0265 www.sutherland.nsw.gov.au
McDonalds Cronulla Management Strategy for Litter Control - November, 2009
Contents:
1. McDonald’s Corporate Strategy.............................................................. 2
2. Normal Trading Weeks ........................................................................... 3
3. Summer, School Holidays and Public Holidays. ..................................... 3
4. Flexibility ................................................................................................. 3
5. Expectation ............................................................................................. 4
6. Plaza Bins............................................................................................... 4
7. Litter Disposal ......................................................................................... 4
8. Review .................................................................................................... 4
9. Summary ................................................................................................ 4
10. Appendix A.......................................................................................... 5
Last Edition
Date Minutes
14 August, 2006 FIN028-07
15 August 2005 FIN031-06
4 October, 2004 FIN065-05
23 February, 2004 FIN189-04
9 July, 2001 FIN306-04
1McDonalds Cronulla Management Strategy for Litter Control - November, 2009
1. McDonald’s Corporate Strategy
McDonald’s have long recognised the importance of litter management within our
restaurants.
Now with over 680 restaurants throughout Australia, McDonald’s recognises the
need to maintain its reputation as a “Family Restaurant”. Being pro-active about
litter is a way we maintain our reputation in the communities we serve.
To address the areas of litter, staff training strategies are implemented for the
benefit of staff, customers and the neighbours of McDonald’s restaurants
The staff and crew who work in each of our restaurants also live in the local
communities. Like you, they care about the cleanliness of the environment in which
they live and work.
Our Operations and Training Manuals cover cleaning and maintenance of:
− Equipment;
− Inside the building; and,
− Outside the building.
Outside the building includes walkways, patios, parking lots (where applicable) and
“litter patrol”.
“Litter Patrol” conducted by our restaurant staff collects litter, that originates from the
restaurant, within a 100 metre radius of the site, that is, staff carry out regular walks
around the surrounding streets within a 100 metre radius of our stores.
They are equipped with rubber gloves, rubbish pick-up tool and a wheelie bin. Their
job is to collect irresponsibly discarded McDonald’s wrappers, cups and food
packaging.
The Occupational Health and Safety needs of our staff undertaking litter patrols are:
− That off site patrols are carried out during daylight hours only;
− That patrols do not cross busy streets;
− That litter pick-up does not extend onto a street beyond the line of the
gutter; and
− That patrols do not occur in excessively inclement weather.
McDonald’s pro-actively manages litter beyond the confines of its store and remains
a community leader in this regard. Our sponsorship of “Clean Up Australia Day”
reflects these principles. However, we are not responsible for the minority in the
community who choose not to dispose of their purchases in a responsible manner.
Nor will we take away the responsibility for garbage management from the Council.
The patrol strategy proposed for the Cronulla store reflects the variability of trading
patterns associated with a beach location, in particular, the Cronulla Plaza which is
significantly affected by changes in season as well as events regularly held in the
Cronulla Bicentennial Plaza.
The standard 100 metre patrol has been extended in anticipation of changes in
pedestrian routes with increased patrol frequency during peak trading periods.
2McDonalds Cronulla Management Strategy for Litter Control - November, 2009
2. Normal Trading Weeks
Normal trading weeks are defined as those throughout the year with the exception
of:
− Summer months, being September to April;
− School holiday periods; and
− Public Holidays.
During “Normal Trading Weeks”, daily litter patrols will occur at 11am and 4pm and
will cover the following:
− North along the eastern side of Croydon Street to the Kingsway;
− East along the southern side of the Kingsway to Elouera Road;
− Both sides of the Kingsway east of Elouera Road extending to the
foreshore reserve; and
− Along the eastern side of Elouera Road and the south and eastern side of
Prince Street, between the gutter and copper log fence, to the junction
with Mitchell Street.
On weekends the afternoon patrol will cover the same route as mentioned above
with the exception of the patrol along Prince Street, which will be substituted by a
patrol south along Cronulla Plaza to Ocean Grove Avenue.
In order to reduce litter along the Plaza, McDonald’s and Sutherland Shire Council
will co-ordinate resources regarding McDonald’s litter patrols. A copy of the
Council’s Cleansing Services Schedule is shown under Appendix A.
3. Summer, School Holidays and Public Holidays.
During summer, defined as the months September to April, school holidays and
public holidays, McDonald’s will increase the number of litter patrols to the following:
− Daily at 11am, 2pm and 4pm; and
− During daylight saving hours the 4pm patrol will be replaced by a patrol
between 5pm – 6pm.
The area covered will remain as listed for “Normal Trading Weeks” with the
exception that the afternoon patrol along Prince Street, which will be substituted by
an extended patrol south along Cronulla Plaza to the station. The Litter Patrol
Locality Plan is shown in Appendix B.
4. Flexibility
It is important that flexibility is incorporated into any litter patrol plan to
accommodate the emergence of litter “hot spots” and changes in pedestrian
patterns.
Given these circumstances, the store management will need the capacity to respond
on an “as needs” basis. Therefore, on any given day, there may be the need to vary
the area covered by a patrol. The patrol may be varied by the inclusion of a street in
lieu of the time spent on a street outlined in the route as mentioned. However, the
3McDonalds Cronulla Management Strategy for Litter Control - November, 2009
overall resources allocated to the patrol will not be reduced.
5. Expectation
The litter patrol strategy will manage the occurrence of street based litter in the
patrol area. It will not eliminate the presence of the litter completely, as this remains
an individual’s responsibility. It is not reasonable to expect that to be the outcome.
However, this management strategy does represent a model for other take away
food businesses to adopt for the betterment of the community.
6. Plaza Bins
As at 2006 Cronulla Beach CBD bins are locked. Consequently, McDonalds staff
are responsible only for the bins located at or near its doorways. Council Cleansing
will manage its own bins that are locked.
7. Litter Disposal
All litter collected from the patrols and the rubbish bins will be disposed by the store
within the framework of its refuse disposal arrangements.
8. Review
A review of the litter patrol strategy was conducted with representatives from the
Cronulla Chamber of Commerce, McDonald’s, Cronulla Beach CBD and Council.
The Litter Management Strategy is reviewed annually by stakeholder
representatives and endorsed annually by Council.
9. Summary
The Litter Patrol Strategy for McDonald’s at Cronulla will:
− Manage the occurrence of street based litter in the patrol area;
− Extend the recommended patrol area to reflect the stores beachside mall
location;
− Retain flexibility to allow a store based response to variations in the
presence of litter;
− Increase the recommended frequency to reflect the stores’ anticipated
trading patterns;
− Adopt corporate Occupation Health and Safety principles for the patrol staff;
− Present a model for other takeaway food businesses in Cronulla; and
− Acknowledge the co-operation between Sutherland Shire Council and
McDonald’s in addressing litter control issues within Cronulla.
4McDonalds Cronulla Management Strategy for Litter Control - November, 2009
10. Appendix A
Councils Standard Cleansing Schedule for Cronulla CBD:
Please refer to Cronulla Beach CBD management and staff for a working copy.
5McDonalds Cronulla Management Strategy for Litter Control - November, 2009
Daily Worksheet Day: Date:
5-9am 9-2pm 2-6pm Sick/Holidays /OFF
Area A Staff
Area B Staff
AREA A Staff Member Time Comment
5am - 9am Scrub Tiles (Nth and Peryman (on Tues/Thurs/Sat)
noting any paving repairs
Spot gurney/mop (Bird Poo, Under Seats, Under
Bins, Stage)
Remove any crates left in Plaza and store in cage
Clean Toilets
Empty bins
Litter collection entire Area A
Hose and disinfect Pirateship
Casual Lease set up
9am - 2pm
Clean and Polish tops and lids of bins 9:30am
Litter collection entire Area A (incl. Garden and 10:30am
Planter Pots)
Clean and Restock Toilets 11am
Litter collection entire Area A (incl. Garden and 12pm
Planter Pots)
Clean and Restock Toilets 1pm
6McDonalds Cronulla Management Strategy for Litter Control - November, 2009
Clean and Polish tops and lids of bins 1:30pm
Empty Bins (when required)
Remove bill posters and stickers from surfaces
Identify dumped & commercial rubbish for collection
and report
Identify and report vandalism & grafitti
Make note of general, paver or street furniture
hazards or repairs and report
Review Periodic tasks
AREA B Staff Member Time Comment
5am - 9am Scrub Tiles (South end) noting any paving repairs
Scrub Carparks / Litter Hawk Carparks
(Mon/Thurs/Sat)
Spot gurney /mop (Nulla Nulla laneway, under seats
and bins & parts of Carpark)
Empty Bins
Litter Collection entire Area B (including gardens,
Carpark, Stairwells)
Remove any crates left in Plaza and store in cage
AREA B Staff Member Time Comment
9am - 2pm Clean and Polish tops and lids of bins 9:30am
7McDonalds Cronulla Management Strategy for Litter Control - November, 2009
Litter Collection entire Area B (including gardens, 10:30am
Carpark, Stairwells)
Litter Collection entire Area B (including gardens, 12pm
Carpark, Stairwells)
Clean and Polish tops and lids of bins 1:30pm
Empty Bins (when required)
Remove bill posters and stickers from surfaces
Make note of general, paver or street furniture
hazards or repairs and report
Identify dumped & commercial rubbish for collection
and report to supervisor
Identify and report vandalism & grafitti
Review periodic tasks
AREA A & B Staff Member Time Comment
2pm - 5:30/6pm Clean and Restock Toilets 2:30pm
Clean and Polish tops and lids of bins 3:00pm
Empty Bins (when required)
Litter collection for all of Area A and B 3:30pm
Casual Lease Pack down 5pm
MAINTENANCE UNDERTAKEN Staff Member Time
8McDonalds Cronulla Management Strategy for Litter Control - November, 2009
SUPERVISOR ADMIN / SUPPLIES RUN Staff Member Time
ACTION REQUIRED CRMS Number
Laneway rear Clean gutters & remove rubbish
Nulla
Monday
Wednesday
Friday
9McDonalds Cronulla Management Strategy for Litter Control - November, 2009
11. Appendix B
Litter Patrol Locality Plan
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