MCAFEE ENTERPRISE PREMIER SUCCESS PLAN
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DATA SHEET
McAfee Enterprise Premier Success Plan
Comprehensive, personalized plan with success and escalation management,
consulting, education, and business reviews Key Business Outcomes
Many organizations struggle with too many choices and not enough structure as
▪ Get expert help with product
they balance security and business objectives. The McAfee Enterprise® Premier adoption and consumption: Your
Success Plan, targeted for large-to-global enterprises, produces a new way to help assigned and seasoned CSM, ATC, and
Cloud ATC, help you plan your
achieve your security objectives beyond status quo. This comprehensive plan security objectives, respond swiftly
provides a strategically packaged set of services designed to help you adopt and when critical situations arise, and
manage your solution health and
consume products, reduce security risks, and maximize investments. ensure solutions are fully optimized.
▪ Reduce security risks: With
customized success plans and regular
Your Challenges deficit in IT/security professionals.2 This shortage
business reviews, McAfee provides a
Despite constant pressure from urgencies, IT will only intensify. structured approach to help reduce
security and security operations leaders must Buying the right technology is just a starting risk, bringing your strategy to life.
maintain a focus on the important: optimizing point. Making post-sales decisions around ▪ Derive greater value from
investments: With a variety of McAfee
the security architecture and posture for their design, deployment, maintenance, risk
Enterprise® Education Service options
environment and minimizing risks. Additionally, management, escalations, and strategy will have
and methods of delivery, build your
digital transformation is causing both positive a dramatic impact on your security posture, time skills for optimizing your McAfee
and negative issues. The positive ones are strong to value, and value over time. Employee Enterprise investment. McAfee
and beneficial, but the negative ones, like education is critical to your success in using the Enterprise® Consulting Services,
increasing threats, add greater complexity. With technology. Companies have reduced infections including McAfee Enterprise® Health
Watch Service, are delivered by
an estimated 25.1 billion connected devices by by 45% to 70% when investing in training and
professional consultants. This helps
2021,1 threats are increasing daily in awareness for their employees.3
keep your systems and processes
sophistication, severity, and volume. You need to move your technology beyond current, accelerating time to value
Yet even with the best intentions, few teams compliance.
have enough time, talent, or knowledge to stay Connect with Us
Your Path to Success ____________________________________
ahead of changing events and requirements. And
skill shortages can reduce security effectiveness You bought the product, so now what? Your
and efficiency. By 2022, there will be a 1.8 million team may lack the experience, knowledge,strategic understanding, and blueprint to CSM has the focus, time, and tools to oversee Features
maintain the health of your McAfee Enterprise progress of your strategic plans and identify and
solutions. With so many options to choose from, enable areas of improvement within IT security
you may not capture full value from your security and security operations. You will receive an Personalized Success and
investment. unlimited number of designated contacts who Escalation Management
▪ CSM with domain expertise
McAfee Enterprise Premier Success Plan takes are authorized to contact the CSM.
▪ ATC with broad technical
away the guesswork and provides a strategically An Assigned Technical Contact (ATC) brings deep knowledge
packaged, personalized set of services, product knowledge to the team and works
▪ Cloud ATC with MVISION Cloud
resources, and expert guidance that serve as a technical expertise
closely with you to gain an intimate ▪ Documented Success Plans
blueprint to help you achieve successful understanding of your environment. The ATC ▪ Quarterly business reviews
outcomes. works to maintain security health and proactively
Consulting and Education Services
This comprehensive roadmap combines monitor your technical issues as threats change ▪ 4 remote McAfee Enterprise Health
consulting and education services with by offering a holistic view of issues and trends. Watch Service
personalized success management, business ▪ 280 vouchers for McAfee Enterprise
By knowing your systems and business, your ATC Education Services
reviews, health watches, and advanced access to
also helps you plan for product changes, ▪ 80 Hours of McAfee Enterprise
technical support. Using industry-standard best
recommend better product utilization, and refine Consulting Services
practices, we help you plan your strategy, adopt
configurations. This advocate maintains a ▪ Unlimited site license to all
and consume your products, reduce your eLearning training
complete view of service requests by surfacing
security risks, and derive greater value from your
issues, managing escalations, and providing an Advanced Access
investments. ▪ 24/7 phone support
accelerated path to resolution and ongoing
▪ Service Request prioritization
Get Expert Help with Product Adoption improvements.
▪ Direct access to TSE experts
and Consumption Additionally, a Cloud ATC works closely with the ▪ Unlimited designated contacts
From the beginning, your assigned Customer CSM and ATC and provides technical expertise
Success Manager (CSM) brings security domain for McAfee® MVISION Cloud. The Cloud ATC
expertise to your program to ensure that you helps identify knowledge gaps, build required
orchestrate all your options for both short-term skills through use case scenarios, and drive
and long-term success. By creating a clear adoption and utilization. This expert proactively
definition of your security objectives, developing monitors the status of your deployed solutions,
a tailored success plan, and monitoring your makes technical recommendations to help avoid
needs through a regular cadence of account issues, and transfers information to a bi-weekly
reviews, the CSM drives your results. report so you can take corrective actions.
As a coach and trusted advisor, the CSM uses The program provides priority access to senior
rich data and analytics to help you manage risk Technical Support Engineers (TSEs). These
and your organization’s security posture. Your regional resources closely oversee localescalation and situation management and global self-paced, on-demand eLearning, guided on-
consolidation across your business. They also demand, and classroom-based, instructor-led
respond to service requests through accelerated training. This enables your team to grow their
Service Level Goals (SLGs). product expertise to successfully install, set up,
and deploy McAfee Enterprise products. Training
Reduce Security Risks
increases your team’s competence, boosts job
Documented success plans provide a satisfaction, and helps add company value.
customized analysis of your current McAfee
McAfee Enterprise Consulting Services, delivered
Enterprise environment and program plan
by our consultants, can be used flexibly towards
tailored to your security objectives and focus
your security projects. Choose from a variety of
areas. Gaps in people, process, and technology
product-based Solution Services to identify and
are also identified to help you determine next
correct potential gaps in your product
steps and priorities and manage overall risk.
configuration and performance. Redeem your
To help sustain success over time, consistent consulting service hours for packaged services,
health monitoring and regular business reviews which include technical assessment, upgrade
are led by your CSM. This gives a continual assessment, and design review or use them
feedback loop to determine where adjustments towards other Consulting Services.
and refinements need to be made. An update to
You’ll also receive remotely delivered McAfee
your product adoption progress and
Enterprise Health Watch Services to help ensure
preventative care is provided to improve your
the effectiveness of your McAfee Enterprise
implementation health and reduce your security
solutions. They provide an in-depth diagnostics
risk.
report, summary of maintenance actions, and
Derive Greater Value from Investments actionable recommendations for you to
implement.
Security investments—people, process, and
technology—must be cultivated so that they Going full circle, the findings from Consulting
deliver the desired value over time. Your success Services feed back into the success plan your
team helps you make the most of your McAfee CSM, ATC, and Cloud ATC are maintaining on
Enterprise Premier Success Plan’s Education and your behalf. This lifecycle model enables
Consulting Services. continuous, incremental, and practical changes
that further your goals. It keeps security and
The McAfee Enterprise Premier Success Plan
business objectives in balance.
provides vouchers redeemable towards a range
of McAfee Enterprise Education Services to help
equip your staff with skills and knowledge so you
can maximize the value of your McAfee
Enterprise products. Available options includeFeature Descriptions
A description of the McAfee Enterprise Premier Success Plan features can be found below.
Questions about each feature can be addressed with your McAfee Enterprise sales account manager or partner. Upon purchase, a McAfee Enterprise
Customer Success Plan Handbook will be provided which includes more details about your plan.
• Success Plan: The success plan provides an • Consultants: Our consultants help optimize • Cloud Assigned Technical Contact (C-ATC):
analysis of your current environment and a your solutions and teach you how to apply The Cloud ATC serves as the expert of your
documented program plan, tailored to your security policies, controls, and best practices. MVISION Cloud and coordinates with the
security objectives, to help ensure adoption They serve as an extension of your team and TSEs, CSM, and ATC to proactively monitor
of your McAfee Enterprise solutions help preempt and prevent security breaches. the status of your solutions. The Cloud ATC
• Customer Success Manager (CSM): The • Consulting Services: McAfee Enterprise identifies knowledge gaps, builds required
CSM serves as your McAfee Enterprise Consulting Services, delivered by security skills through use case scenarios, drives
advocate and is responsible for managing experts, are designed around all stages of adoption and utilization, and provides bi-
product enablement, adoption, and the security lifecycle to help ensure your weekly reports.
escalation; monitoring and planning the successful outcomes. They enable you to • Technical Support Engineers (TSEs): The
health of your McAfee Enterprise solutions; gain more expertise, improve your efficiency, TSE serves as the main point of contact for
defining security objectives through success and strengthen your security posture and all technical support issues with McAfee
planning; and leading regular business cyber resilience. This provides 40 hours of Enterprise products. With deep technical
reviews. consulting services. Review consulting expertise, the TSE provides fast, effective
services options here. McAfee Enterprise support and rapid, remote resolutions.
• Assigned Technical Contact (ATC): The ATC
Consulting Services are delivered under the • Designated Contacts: You have an
serves as the expert of your deployed
terms here. unlimited number of designated contacts
solutions in your environment and
• Education Services: McAfee Enterprise who are authorized to the Enterprise TSEs.
coordinates with the TSEs and CSM to
Education Services provide product and • Service Request (SR) Prioritization: SR
proactively monitor technical issues and help
security training options to help train your prioritization allows for prioritized access to
avoid them and drive technical
staff and ensure they successfully deploy, technical support engineer experts for faster
recommendations
maintain, and optimize McAfee Enterprise response and resolution of your issues
• Business Reviews: A quarterly business solutions. Use your 80 education vouchers • Accelerated Service Level Goals (SLGs):
review with your CSM reviews the adoption towards training courses offered through The accelerated SLGs define how McAfee
and health of your McAfee Enterprise various methods, which include eLearning, Enterprise determines the business impact
solutions and status of your success plan, guided on-demand, and instructor-led of your issues and how we manage them.
performs an analysis of threats in your training. Review McAfee Enterprise Education Review McAfee Enterprise SLGs here
environment, and helps identify potential Services options here. McAfee Enterprise
opportunities for tuning, training, and Education Services are delivered under the
performance. terms here.About McAfee Enterprise Customer From onsite incident response assistance, McAfee Enterprise Premier Success Plan helps
Success Group deployment services, and proactive success you safeguard your organization and realize the
management to training, self-help resources, and value of your security investment.
McAfee Enterprise® Customer Success Group
communities, we deliver the people, processes,
uniquely brings together support, consulting, Visit us to learn more or contact your sales
and tools through our comprehensive
education, and customer success as “one team” account manager or partner.
Cybersecurity Services portfolio.
to help you achieve successful business
outcomes in all security lifecycle stages. Learn More
1. “2019 Official Annual Cybercrime Report”
Our mission is simple: McAfee Enterprise is By uniting a global customer success (Cybersecurity Ventures)
committed to help you successfully deploy, infrastructure that encompasses assigned 2. Ibid.
adopt, consume, and realize the value of your success management, structured success 3. “2017 Global Information Security
Workforce Study” (Frost & Sullivan, 2017)
McAfee Enterprise solutions and achieve a planning, business reviews, education, expert
4. “The Last Mile in IT Security: Changing User
stronger security posture. consulting, and remote health watches, along
Behaviors” (Aberdeen Group, 2015)
with priority access to technical experts, the
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San Jose, CA 95002
888.847.8766
McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the US and other countries. Other marks and brands may be claimed as the property of others. Copyright
© 2021 McAfee, LLC. 4715_0321
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