MAUI AIR TRAFFIC CONTROL TOWER - Facility Orientation Guide
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MAUI AIR TRAFFIC CONTROL
TOWER
Facility Orientation Guide
1
TABLE OF CONTENTS
Welcome Letter 3
Maui Air Traffic Control Tower 4
Maui Tower Leadership Team 6
Expectations of All Employees 7
Policies 8
Local Area Information 10
Restaurants 12
Online Resources 13
Maui Tower and Airport Area Map 14
Maui Tower Directory 16
2
Welcome Letter
Dear New Employee,
Welcome to the Maui Airport Traffic Control Tower! Here you will have an opportunity
to work with an outstanding team of professionals who make this a great place to work
and develop your skills. Your knowledge, abilities and positive attitude make you a
meaningful addition to our team, and I am certain that you will make a positive impact on
our future.
We want to make your tenure at this facility as enjoyable and rewarding as possible.
Please feel free to ask any questions and express your thoughts and ideas to the staff and
management. Our aim is to create an informal, professional atmosphere and involve
everyone in the process of making our facility an exceptional place to work.
I look forward to working with you, and would like to welcome you again to our team!
Sincerely,
Stacey S. Kaopuiki
Air Traffic Manager
Maui Airport Traffic Control Tower
3
Maui Air Traffic Control Tower
The Maui Tower was built in 1988. The site consists of a 187-foot high Air Traffic
Control Tower (ATCT), an Administrative Base building, an Environmental Support
Building and an office for the National Weather Service.
Maui ATCT is a Limited Radar Approach Control (LRAC), ATC Level 7, facility.
In 2006 this tower ran 165,000 operations, consisting mostly of air carrier and air taxi
flights. Approximately 50% of traffic operations are helicopter tours.
What is the busiest route between two points in North America? According to USA
Today, the Honolulu-Kahului route is the busiest with 639 weekly scheduled air carrier
operations. This is followed by the Los Angeles-Las Vegas route with 553 operations per
week.
The facility is staffed with air traffic controllers and front line managers (FLM). Staffing
levels are presently set at eleven controllers, two FLM’s and 1 temporary air traffic
assistant. There are also two Raytheon (contract) staff specialists who assist with training
and administrative duties. Daily traffic counts average 425 operations of various types of
aircraft.
The Administrative Base building consists of a break room, the Air Traffic Manager
(ATM) and FLM offices, a reception office, a training office, conference room and
spaces for the System Support Center (SSC/Tech OPS) staff.
4
Maui Air Traffic Control Tower Organizational Chart
The following organizational chart depicts the structure of the Hawaii Pacific District /
Maui Air Traffic Control Tower.
Robert Rabideau
District Manager
Hawaii Pacific District
Debbie Saito
Asst. AT Manager
Honolulu Control Facility
Stacey Kaopuiki
Maui Air Traffic
Manager
Leonard Nagata Chris Suzuki
Front Line Manager Front Line Manager
Air Traffic Control Specialists and Air Traffic Control Specialists and
Developmentals Developmentals
5
Maui Tower Leadership Team
Stacey S. Kaopuiki, Maui Air Traffic Manager
Stacey returned to Maui Tower and the FAA in 2003. He has served in several positions
including air traffic controller and Operations Supervisor at Maui TRACAB and Maui
Tower before becoming the Air Traffic Manager in December, 2006.
He is a native of Lana`i and presently resides with his wife and son in Pukalani. During
his spare time he enjoys going back to his home of Lana`i to hunt, fish and visit with
family. He also enjoys reading and is committed to the literacy of Native Hawaiian
children through the authorship and publication of several children’s books.
Leonard Nagata, Front Line Manager, Maui Tower
Leonard joined the FAA in 1982 and has worked at Honolulu Center (ARTCC) and
Molokai Tower. He transferred to Maui in 1990 as a controller and became the Front line
Manager in 2007.
He was born and raised in Kahului, Maui and still resides with his wife and 2 children.
He spends his free time supporting the Boy Scouts of Maui and the Maui High School
Band program.
Chris Suzuki, Front Line Manager, Maui Tower
Chris has been at the Maui Tower since January 1970. He came home to work at the
Kapalua facility after his military stint in the Air Force.
Chris resides in Pukalani with his wife and daughter. His passion outside of work is
fishing on his boat “Carolyn”.
6
Expectations of All Employees
Maui Tower leadership team expects all employees to:
• Come to work, be on time
• Be prepared – mentally and physically
• Understand leave policy and manage your leave appropriately
• Be cooperative and professional
• Treat people with respect and dignity
• Take initiative
• Be accountable
• Lead by example – be a good role model
• Do not tolerate or engage in any form of harassment or discrimination
• Actively participate in training
• Know your airspace and systems, know your equipment
• Use prescribed phraseology/correct facility and equipment names
• Follow rules and procedures
• Be open to feedback – provide honest information
• Be an effective team member
7
Policies
Reporting for Duty
You are to report to your shift on time. If you are delayed for any reason, call the ATM
at 877-0725 or the Tower Cab at 871-4054 (restricted phone #) as soon as possible. If it
is on a weekend or after hours, call the Tower Cab directly.
Hours of Duty
Operational hours for Maui Tower are from 6 a.m. to 12 a.m. daily (6 a.m. to 11 p.m.
during Daylight Saving Time). Administrative hours are from 7:00 a.m. to 3:30 p.m.,
Monday through Friday. Assignment to the watch schedules are posted monthly. Eight
hour shifts are assigned to operational personnel and 8 ½ hour shifts for administrative
personnel and for those in formal training classes. The facility break room is well
equipped with food and refreshments for purchase.
Parking
Adequate parking is available at no cost in the front of the administrative office. Parking
stalls are not assigned.
Security
The current security level is posted in the entry of the office. All controllers are required
to wear their FAA ID badge while at work in the facility. As a secure facility, all guests
are required to register and provide identification. In the case of a fire or other
emergency, facility procedures are in place to ensure the safety of all occupants.
Building Access
On your first day of employment, you will be issued a building key and may be issued a
temporary ID card that is used as a gate/building access key. An application will be
8
completed to secure your permanent ID card. Upon receipt it will be programmed to
allow you entry into the entry gate and facility.
FAA ID Cards
Your permanent FAA I.D. card may be replaced because of damage or age. If it is
lost/misplaced, it must be reported immediately so it can be deactivated for entry
privileges. Another application must be submitted for replacement.
Guests and Visitors
Guests and visitors to the facility are dependent upon the current security level.
Permission is authorized by the ATM or FLM. All guests and visitors must register at the
door and provide identification when asked.
Cell Phones
Cell phones may not operate in the office building, depending on the cell phone provider.
Cell phones are not allowed to be operational in the Tower Cab. It must be turned off to
reduce the risk of interference with tower equipment.
9
Local Area Information
Maui Profile
Maui is the most popular visitor destination in Hawai`i. For the 13th time in a row it has
captured the title “Best Island in the World” from the Reader’s Choice Award, 2007.
Maui is broken up into 5 areas: West Maui (Lahaina, Ka`anapali, Napili, Kapalua),
Central Maui (Kahului, Wailuku), Upcountry (Pukalani, Kula, Makawao, Hä`iku, Pä`ia),
South Maui (Kihei, Makena) and East Maui (Ke`anae, Hana, Kipahulu). It boasts an
island population of about 141,000. Maui’s sister islands that comprise Maui County are
Moloka`i, Läna`i and Kaho`olawe.
The average temperature is 80 degrees year round. The island rainy season is generally
from December through March. It does not rain constantly during this period, just an
increase in precipitation during that period.
The cost of living on Maui is one of the highest in the nation. The average cost of a
home is $625,000. Unemployment is around 2%. Long term rental units are readily
available and are usually listed in the main local newspaper, The Maui News.
10Driving times
As you look for possible locations to live, you may want to consider how long it takes to
get to work. Driving times from the following locations are approximate in nature and is
contingent upon traffic/accidents or other natural disasters:
Wailuku 15 minutes Kula 25 minutes
Kihei 25 minutes Lahaina 45 minutes
Pukalani 20 minutes Napili 1 hour
Makawao 25 minutes Kahului 10 minutes
Maui provides a bus service. See www.mauicounty.gov/bus/ site for a listing of areas
serviced and schedules.
Attractions Abound in Maui
Popular visitor sites include the Haleakalä National Park, `Iao State Park and the sites
along highway 37 to Hana. White sand beaches abound on the south shores of Kihei and
the west side of Lahaina.
Located in Kahului, the Maui Arts & Cultural Center hosts many musical, artistic, ethnic
and theatrical events. It’s year round calendar brings delight to all age groups and
cultures. Visit their website at www.mauiarts.org for a list of current events.
11Restaurants of Note
Maui is home to some of the best and most innovative chefs in the world. After all, when
you’re at the top of your game in any field, you can live wherever you like.
Many come to Maui. Some of these world-class cooks have chosen to pursue their art by
participating in the evolving perfection of Hawai‘i’s regional cuisine, Asian fusion and
the broader Pacific Rim styles, while others have downscaled their presentation to
provide some of the best neighborhood cafés and even roadside dining experiences in the
world.
Wherever you go on the island, you’ll find excellent and interesting food spanning the
full range, from fine dining to simple, but delicious snacks and even take-out food. Watch
local calendars for food festivals that will give you a chance to sample many of the
island’s best kitchens in one evening.
12Online Resources
Local Area Resources
www.visitmaui.com
www.maui-spot.com
Chamber of Commerce
www.mauichamber.com
Housing and Relocating Assistance
www.mauirealestate.com
Local News
www.mauinews.com
Maui County Government
www.co.maui.hi.us
Culture & the Arts
www.mauiarts.org
Refer to the local telephone directory for other important information about
Maui and the State of Hawai`i.
13Maui Air Traffic Control Tower and Airport Area Map
The map below locates the Kahului Airport within its immediate surroundings.
14Photo of the Kahului Airport Terminal and runways taken from the Tower Cab.
Inside the Kahului Airport Passenger Terminal.
15Maui Tower Directory
The following list provides the most commonly used phone numbers within the Maui
Tower facility:
>> Front Desk/Office (808) 877-0725
Office hours 6:30 a.m. to 3:00 p.m.
>> Tower Cab (808) 871-4054
(Restricted phone #)
>> SSC/TO Manager (808) 877-0785
>> Facility Fax
(808) 877-4829
>> Tower Cab Fax
(808) 873-9547
1617
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