Make Your Move - M A - Introducing the Mid-Level Civil Service Rotation Program - State Magazine
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U.S. DEPARTMENT OF STATE M A G A Z I N E Make Your Move Introducing the Mid-Level Civil Service Rotation Program JUNE 2007
CONTENTSS TAT E M A G A Z I N E + J U N E 2 0 0 7 + N U M B E R 5 1 3 07 Virtual Connections Technology creates a unique public diplomacy tool. * 14 Department Inner-View Director General George Staples goes on the record with State Magazine. * 40 Walk on the Wild Side Rescued cheetah becomes environmental ambassador. * ON THE COVER Pilot program encourages Civil Service employees to explore other professional fields. Photograph by Corbis
POST OF THE MONTH: Ulaanbaatar Modern Nomads and Vast Horizons Mark U.S. ‘Neighbor.’ 18 10 First Response Unconventional missions support transforma- 32 Special Report: tional diplomacy in Darfur. Rotating CS Assignments Pilot program gives a taste of career diversity. 26 By Any Other Name 34 Outside the Comfort Zone Residence’s new name honors the ‘flowery flag.’ 35 Connecting the Dots 28 Of Human Dignity Secretary Rice confers the first International 36 Office of the Month: A/EX Women of Courage awards. Shared services lead to better diplomacy. COLUMNS 2 FROM THE UNDER SECRETARY 44 SAFETY SCENE 3 READERS’ FEEDBACK 46 OBITUARIES 4 IN THE NEWS 46 RETIREMENTS 43 STATE OF THE ARTS 48 THE LAST WORD
UNDER SECRETARY HENRIETTA FORE IRM Begins Deployment of SMART with Instant Messaging In November 1866, Secretary of State • Several people can join in a single con- piece will be SMART messaging, designed William Seward sent an encrypted versation; you can efficiently clear a to integrate cables, e-mails and memos on a message through Atlantic Cable to U.S. cable or memo. common user-friendly platform. minister to France, John Bigelow. The • You can decide with whom you will While IM is making its way around the cost: $19,540.50. communicate; you can avoid being globe (deployed to 38,000 desktops and On March 21, 2007, Under Secretary soon to be everywhere), the SMART team Henrietta H. Fore conducted an instant has been hard at work on the next elements message exchange with the ambassadors of SMART. Gartner Consulting recognized to Athens and Belgrade. The cost: the internal progress by giving high marks a few cents. to the team’s completion of its Critical Resistance to the introduction of the Design Review, the blueprint that will be telegram was fierce in the 19th century, used to build the messaging portion. And ambassadors saw as a loss of autonomy. the Office of Management and Budget also When e-mail was introduced to the expressed support for Information Resource Department 120 years later, passive resist- Management’s management of SMART. ance initially relegated its use to a small The next application to be offered will be coterie of adventurous and restless a collaboration tool called SharePoint, employees. But after a few years, e-mail scheduled to be piloted from June to August. surpassed cables as the preferred mode of In September, SMART messaging will be communication. Its volume in the State piloted in Belgrade, Stockholm and Muscat. Department now exceeds cables by a ratio At the same time, SMART will be piloting of more than sixty to one. additional collaboration applications as well Three months ago, the Department as a search and interest profiling service. By introduced instant messaging as the first January 2008, nine more overseas posts will application of SMART—State Messaging be added for the second pilot iteration of and Archive Retrieval Toolset. I am SMART messaging. Worldwide deployment pleased that it has been greeted with such pestered by a flood of incoming is scheduled to begin in September 2008. enthusiasm as well as a healthy skepti- messages. I have urged the SMART office to cism. It is not a substitute for cables, • It is a real-time medium; you can be advance the piloting of SMART messaging, e-mails or phone calls—but is an addi- assured that you will not find a queue but integrating cables, e-mail and memos on tional tool to ensure rapid worldwide of unread messages when you sign on a common platform tied to a search capabil- communication. in the morning because they arrive ity, with connectivity between ClassNet and What will instant messaging give our only when you are signed on. OpenNet, is not easy. I am assured, however, workplace? My staff thought that my first IM experi- that it can and will be done—and deployed • IM allows real-time communication; ence—with Ambassadors Charles Ries and worldwide after we have thoroughly tested it unlike e-mail or cables, you can have Michael Polt—might require a rehearsal or for usability, security and stability. These a quick question answered immedi- hands-on training. I took the plunge with tools will transform how we do our work. ately by a colleague. neither, while my staff held their breath in Transformational diplomacy requires • IM is secure on ClassNet; you can front of the 20 members of the SMART state-of-the-art messaging systems that are have a classified conversation steering committee. It worked exactly as simple, secure and user-friendly. When fully between continents without a secure promised. So, if it takes you more than a few deployed by 2009, SMART will set a new telephone. minutes to adopt IM, call home for help. standard for the digital support of America’s • It is quiet; you can have a privileged I am delighted that we have introduced diplomacy. It remains the Department’s conversation with someone in the this technology to the Department—and highest IT priority. next office without being overheard look forward to other collaboration tools Stay tuned, as overseas piloting of SMART by colleagues. being introduced by SMART. The center- messaging begins in a few months. ■ 2 | S TAT E M A G A Z I N E | JUNE 2007
READERS’ FEEDBACK Belize’s Boston Whaler I enjoyed reading about the wooden Belize consulate general/embassy building (March issue). In 1972, our concern there was not hurricanes, but the real danger of fire. Several rope ladders were installed to allow escape. They might even still be there. Also, we bought ConGen Belize a Boston whaler for possi- ble evacuation needs. As with the motor launch “Hiawatha” in Istanbul, which you also featured in March, it was carried as part of the motor pool. Either there was a regulation at the time against boat ownership by the State Department or we thought Congress might object—or both. Post was told not to requisition pro- pellers, and the staff was encouraged to take the boat out to the cays on week-ends “to make sure everything worked.” Stuart Lippe Retired FSO Haiku Contests Good Work Reading the cartoon on the inside back During my 27 years of active duty in the cover of the April issue—The Poetic Diplo- Foreign Service, I always enjoyed the fine macy Initiative—inspired me to share with writing, reporting and organizational out- you something with which any site officer reach State Magazine provided to all Let Us Hear from You for a VIP visit can relate. employees, no matter On a previous assignment their status, rank or post in Tokyo, I often served as of assignment. There was Mailing Address control officer for VIP visits. always something for State Magazine To keep spirits bright among everyone. 2401 E Street, NW all involved, I would hold These excellent quali- HR/ER/SMG, SA-1, Room H-236 haiku contests through which ties continue. Moreover, Washington, DC 20522-0108 site officers and others could the magazine has even vent frustrations and share improved, showcasing funny anecdotes related to stronger reporting, more E-mail the visit. I would collect them stylistic formats statemagazine@state.gov as we went along, and we and richer articles about would hold a live reading at the people and organiza- the wheels-up party. One tions making up the State Phone memorable haiku from such a contest: Department and the many challenges (202) 663-1700 The map says turn left American diplomacy faces in the future. But the driver just turned right Superb job! Letters should not exceed 250 Again we'll be late Living in rural Thailand, with perhaps words and should include the I would not be surprised if other posts only one other American in the general writer’s name, address and daytime are in cultures that have some form of area and possibly two or three English- phone number. All letters become expression suitable for this sort of diver- speaking individuals residing within a sion. Keep your eyes out. 20-mile radius, I expect that State Magazine the property of State Magazine. will become one of my closest friends. Letters will be edited for length, Aaron Held accuracy and clarity. Only signed American Consulate General Tim Lawson letters will be considered. Monterrey, Mexico Senior Foreign Service (Retired) JUNE 2007 | S TAT E M A G A Z I N E | 3
(NEWS) FSOs Donate Equipment to Haitian Volleyball Team As a community service project in Port-au-Prince, 15 Foreign Service offi- cers in the Consular Section of the U.S. Embassy donated equipment valued at more than $300 to a local girls’ volley- ball team. Sports are a preferred pastime for the disadvantaged children of Haiti, yet there are few public teams with suffi- cient funding and equipment. The team’s assistant trainer, who works as a security guard at the Consular Section, alerted Consul General Jay Smith to the need for equipment, and the American officers responded. “The spirit of competition the girls enjoy during the matches will serve them well for the rest of their lives,” said Consul General Smith during the presentation of the equipment on Feb- ruary 7. “Learning to apply yourself fully and work cooperatively in a sports setting will also help you excel in all The volleyball team aspects of life, whether as a student or and its trainers pose as an involved citizen,” he told the girls. with Embassy officials. The team was given a tour of the Consular Section and introduced to Dominique Gerdes, a senior neighborhood off-limits to American officers unless they are trav- local staff member in the Immigrant Visa Unit who once played on eling in lightly armored vehicles or have special permission to the Haitian national volleyball team. cross the area in caravans. The volleyball players all reside in Carrefour, an area of the To permit officers to watch the girls play, the team’s trainers capital marked by high crime and extreme poverty. It is so danger- have scheduled a match at a school in an area not off limits to ous that the regional security officer has declared the U.S. personnel. 4 | S TAT E M A G A Z I N E | JUNE 2007
BULGARIA NAMES LAB FOR U.S. DIPLOMAT A new diagnostic laboratory on the Black Sea coast has been named for Brian Goggin, former agricultural attaché in Bulgaria. The Foreign Agricultural Service/Sofia was honored by the Bul- garian Ministry of Agriculture for its important contributions to the prevention and control of avian influenza in Bulgaria. FAS/Sofia provided significant resources to create the new facility and train laboratory staff. This year, FAS is training 11 local experts in the United States. At the opening ceremony, current Agricultural Attaché Susan Reid extolled Goggin’s work. A marble plaque with his name in gold letters is mounted at the entrance to the lab. The U.S. Agency for Interna- tional Development has also provided support for the labo- Under Secretary for Management Henrietta Fore demonstrates the new ratory and Bulgaria’s effort to Instant Messaging technology in front of 20 members of the State prevent avian flu. Messaging and Archive Retrieval Toolset steering committee. The new technology allows real-time, secure communication within the same office or with colleagues on another continent. FAS specialist Brian Goggin Embassy Auction Helps Mexican Children What can you do with a velvet portrait of tion for ill children and their families in 20 To respond to this need, embassy junior Elvis and a foosball table? states throughout Mexico. officers and specialists organized the “Give Junior officers at the U.S. Embassy in In 2005, while donating hundreds of Your Heart to a Child with Cancer” cam- Mexico City recently used these items and Christmas toys to various children’s chari- paign, which culminated an auction that more to raise money for the Asociación ties in the Mexico City area, the embassy raised more than $15,000 from embassy Mexicana de Ayuda a Niños con Cáncer— staff became aware of AMANC’s work and employees and their families. AMANC, the Mexican Association for learned that the association was in great Items to be auctioned were solicited from Assistance to Children with Cancer. need of an industrial-sized washer and the embassy community and American cor- AMANC provides care, lodging and educa- dryer for its center for sick children. porations in Mexico. Donations ranged from handmade quilts to dog-training lessons to a dinner with the ambassador, and the bidding was fierce. U.S. companies Church and Dwight, Coca-Cola, Continen- tal Airlines, Marriott and Maytag also donated to the cause. The campaign resulted not only in a new washer and dryer for AMANC, but also a year’s supply of laundry detergent and an additional $10,000 for medication and other items the charity might need. On Valentine’s Day, Ambassador Garza, junior officers and public affairs officials from the embassy delivered the donation, along with clothes and toys for the children, to Señora Guadalupe Alejandre, founder and presi- dent of AMANC. Embassy staff and families participate in the “silent auction” held at the U.S. Embassy in Mexico City. JUNE 2007 | S TAT E M A G A Z I N E | 5
M A G A Z I N E S TA F F Rob Wiley EDITOR-IN-CHIEF Bill Palmer WRITER/EDITOR Jennifer Leland WRITER/EDITOR David L. Johnston Mission staff wore Tech colors orange ART DIRECTOR and maroon to show their support. ADVISORY BOARD MEMBERS Mission to NATO Honors Hokie Hope Day Maurice S. Parker EXECUTIVE SECRETARY The U.S. Mission to the North Atlantic Treaty Organization participated in Hokie Hope Kelly Clements Day on April 20 to honor the lives lost during the April 16 shooting on the Virginia Tech University campus in Blacksburg, Va. Tech alumnus Lt. Colonel Patience Larkin, a member Annette R. Cocchiaro of the mission’s Office of the Defense Advisor, organized the event. Margot A. Sullivan “It is difficult being so far away from the U.S. when tragic events occur at home,” said Lt. Col. Larkin. “I wanted to show our support to the Virginia Tech community and was very proud and grateful to the mission for participating and wearing the Hokie colors.” State Magazine (ISSN 1099–4165) is pub- lished monthly, except bimonthly in July and August, by the U.S. Department of Fair Teaches Thais about Consular Work State, 2201 C St., N.W., Washington, DC. Periodicals postage paid at Washington, In celebration of Consular Leadership agencies and the private sector, colleagues D.C., and at additional mailing locations. Day, Jan. 26, staff from the U.S. Embassy in from the public affairs section, the Foreign Bangkok and the consulate general in Commercial Service and Citizenship and CHANGE OF ADDRESS Chiang Mai organized an open house and Immigration Services were invited to join Send changes of address to State Maga- fair in Bangkok to give contacts and col- in the festivities, along with corporate part- zine, 2401 E Street, N.W., SA-1, Room leagues a behind-the-scenes look at their ners such as Citibank, CSC and Teletech H-236, Washington, DC 20522-0108. You consular sections. may also e-mail address changes to Employing the Thai concept statemagazine@state.gov. of “edutainment” to make learning fun, teams of local SUBSCRIPTIONS staff and officers from Bangkok State Magazine is available by subscription PHOTOGRAPH: (OPPOSITE PAGE): BUREAU OF EDUCATIONAL AND CULTURAL AFFAIRS and Chiang Mai’s consular through the U.S. Government Printing units manned booths with Office by telephone at (202) 512-1800 or names such as “The Wacky on the web at http://bookstore.gpo.gov. World of Biometrics,” “ACS: Cradle to Grave” and “Famous SUBMISSIONS Immigrants in the U.S.” For details on submitting articles to Interactive tools and games State Magazine, request our guidelines, were used to teach guests “Getting Your Story Told,” by e-mail at about consular work. The statemagazine@state.gov; download fraud unit had by far the most them from our Web site at www.state.gov; Embassy employees employed the Thai concept of “edutain- or send your request in writing to popular booth, where players ment” to make learning about the embassy’s consular sections competed to “spot the State Magazine, 2401 E Street, N.W., a fun outing. HR/ER/SMG, SA-1, Room H-236, imposter.” Patriotic decora- Washington, DC 20522-0108. tions, balloons, prizes, costumes, music and and Thailand Post. And because a fair is refreshments all added to a fun, laid-back not complete without souvenirs, the Ameri- The submission deadline for the Septem- environment for the 600 attendees. can Community Service Association sold ber 2007 issue is July 15. The deadline Since consular sections in Thailand rely pens, mugs, key chains and other items for the October issue is August 15. heavily on support from other government emblazoned with the embassy logo. 6 | S TAT E M A G A Z I N E | JUNE 2007
These teachers were part of a group from Bangladesh, Tajikistan and the Palestinian territories who were visiting the United States on an exchange through the Global Connections program. Virtual Connections TECHNOLOGY CREATES A UNIQUE PUBLIC DIPLOMACY TOOL BY ANNA MUSSMAN The Bureau of Educational and Cultural methodology in their classrooms. In Tajik- enthusiastically remain at the centers for Affairs has unleashed the power of technol- istan, Ibrahim Rustamov helped create for long hours with the hope that they will be ogy through the Global Connections and Tajik students an online English Club that able to use newly found skills in their Exchange program to create a unique and includes lesson plans, resources and educa- future careers. unprecedented public diplomacy tool. tional games. In Bangladesh, four GCE Through virtual linkages with teens and schools are participating in NASA’S “Global Across Borders educators in the United States, this tool Learning and Observations to Benefit the Students visiting Internet Learning enhances America’s presence in more than Environment” program in which they col- Centers expand their immediate environ- 1,000 schools worldwide. Using state-of-the laborate with scientists and students around ment as geography melts away and notions art technology, GCE not only conveys the world to analyze and compare data of borders become secondary. America’s values and traditions to the most about forestry, conservation, weather pre- In Central Asia, programs such as the remote areas of the world, but also empow- diction, disaster mitigation, global warming award-winning “Tech Age Girls” give young ers American and foreign youth by giving and ecotourism. girls self-confidence as they learn advanced them a voice in their communities and Teachers throughout the GCE network Web design techniques such as CSS, PHP channeling their energy to help their home have reported that the program has signifi- and Javascript, then begin internships at communities. cantly affected retention rates, encouraged high-tech companies. One Tech Age Girl GCE trained 1,500 teachers to use inter- young girls and increased motivation for said the program helped her become a active approaches and project-based youth at risk. Many students willingly and more serious person. JUNE 2007 | S TAT E M A G A Z I N E | 7
Top: Bangladeshi students and “I now realize that I shouldn’t play with children at earthquake Democracy” project, an eighth teachers rally in Chittagong in question my ability to do some- relief camps in Jaba, Basiaan and grade class at the Maryland favor of universal education. thing, but should simply do it Kushtra, while girls at Chowara School for the Deaf filmed Bottom: Young Bangladeshi women from Joydebpur Govt. with confidence,” she said. High School in Bangladesh monuments in the Washington, Girls High School gathered at Teachers and students no applied online and then received D.C., area and explained their Rani Bilashmoni Govt. Boys High longer need to travel to the a grant to print leaflets about significance through sign lan- School in Gazipur to celebrate International Women’s Day 2007. United States to collaborate the adverse impacts of early guage and subscripts. After with Americans on virtual proj- marriages. their Armenian partner school ects that bring their worlds Empowered by technology, watched the video, student closer. In Afghanistan, students Global Connections youth discussions jumped from the created a blog project focused produce innovative digital meaning of democracy to a on human rights, while on the stories, Web logs and multime- comparison of U.S. and PHOTOGRAPHS: (ABOVE): RELIEF INTERNATIONAL, BANGLADESH; (OPPOSITE PAGE LEFT): West Bank, Dina, a student at dia presentations to gain a Armenian policies regarding the Al Naja Secondary School in dynamic voice in their commu- the rights of people with Ramallah, posted an essay about nities as they convey their disabilities. iEARN EGYPT; (RIGHT): BUREAU OF EDUCATIONAL AND CULTURAL AFFAIRS the challenges of universal edu- aspirations for a better future In the “Two Rivers One cation. She noted that “students and expose others to the bene- World Project,” New York City can start acting internationally fits of an open, civil society. and Egyptian students tested by establishing networks and water content of the Hudson lobbies to influence government Virtual Linkages and Nile rivers, visited water policies.” Linkages with U.S. schools treatment plants and discussed Global Connections projects involve interactive discussions, water supply and pollution steer overseas students to discuss debates, research and informa- with scientists and teachers. Six environmental issues with tion sharing. Students explore American students then trav- Americans, children’s rights with themes that range from interna- eled to Cairo to join their students in another village and tional arts and music to ethnic Egyptian peers to present their civil obligations with adults and foods, fashion, world religions, findings to Egyptian and Amer- children in yet another country. youth service and more. ican scientists. In Pakistan, teachers and stu- Using video technology to Teenagers also talk about dents traveled long distances to produce their “Symbols of matters that are important to 8 | S TAT E M A G A Z I N E | JUNE 2007
them personally. Discussing to different cultures and have GCE merges virtual and physi- Above left: Egyptian students conflicts in their daily lives with expressed an increased interest cal exchanges to offer foreign participate in the Art Miles Tajikistani students, an Ameri- in foreign travel and languages. partners the 21st century skills Project as part of the Global Connections program adminis- can student wrote, “I would needed to improve their soci- tered by the International have to agree that some conflict Transformational Diplomacy eties. Similarly, it extends Education and Resource is good in our lives. I agree that Born with computers at their opportunities for Americans to Network. Right: Through technol- ogy and the Global Connections it isn’t good to fight with your fingertips, America’s teenagers learn about other cultures, reli- and Exchange program, these family and friends, but you increasingly rely on e-mail, Web gions and ways of life. As the young Tajikistani women can can’t learn about someone if chats, instant messages and only program of its kind, hold open and frank discussions about their daily lives with you don’t argue sometimes.” social networking sites for their GCE has evolved into an effec- American counterparts. A recent project merged communication. Comfortable tive public diplomacy program virtual discussions with Digital in a virtual environment, they that reaches thousands of Video Conference technology enthusiastically discuss their hearts and minds virtually to that allowed students at Wilson lives and values with foreign give mutual understanding a High School in Washington to peers. It is no longer surprising new meaning and infinite collaborate with students in to hear students living in rural dimension. Azerbaijan on a Model United villages discussing U.S. presi- Additional information Nations project that focused on dential candidates, freedom of about GCE can be found at: HIV/AIDS in Botswana. speech and volunteerism. http://exchanges.state.gov/ Communicating in English The program not only helps education/citizens/students/ with Americans has helped narrow the digital divide, but worldwide/ connections.htm. thousands of international stu- also places overseas youth on You can also contact the dents and teachers improve equal footing with their Ameri- program officer directly via their English language skills. can partners. The two groups e-mail at MussmanAP@ Many have attributed their par- come together as collaborators, state.gov for details. ■ ticipation in the program to discussing similar concerns and their qualifying for exchange working together on the same The author is a program special- programs to the U.S. and other project. ist in ECA’s Youth Programs countries. American teachers In harmony with transfor- Division, Office of Citizen and students have been exposed mational diplomacy principles, Exchanges. JUNE 2007 | S TAT E M A G A Z I N E | 9
Soldiers from Minni Minawi’s Sudan Liberation Army faction board one of their “technicals” in Umm Baru, North Darfur. first response “I would define the objective of There are few better places in the world to see the potential for transformational diplo- macy than in El Fasher, a dusty frontier Response Corps, composed of first respon- ders who support stabilization and reconstruction efforts in conflict-affected transformational diplomacy this garrison town with only a few paved roads regions. Corps members are Foreign Service PHOTOGRAPHS: (ABOVE): EYTHAN SONTAG; (OPPOSITE PAGE TOP): way: To work with our many part- and scant amenities that serves as the capital and Civil Service personnel who specialize in ners around the world to build and of Sudan’s North Darfur state. For the past unconventional field missions, often in year, a team of diplomats from the U.S. remote and hostile regions, to support sustain democratic, well-governed Embassy in Khartoum and the Department’s embassy and Department initiatives. CHARLIE WINTERMEYER; (BOTTOM): KEITH MINES states that will respond to the needs Office of the Coordinator for Reconstruc- The need for a diplomatic presence in tion and Stabilization has been working North Darfur arose in the aftermath of the of their people—and conduct along with US Agency for International Darfur Peace Agreement signed in Abuja, themselves responsibly in the Development field staff to stabilize the polit- Nigeria, on May 5, 2006. The agreement ical, security and humanitarian crisis and its sought to end Darfur’s political and eco- international system.” impact on the people of Darfur. nomic marginalization by the authorities in —Secretary Rice, January 18, 2006 CRS is represented by members of its Khartoum and was initially signed by the Active Response Corps and Standby government of Sudan and one of three rebel Transformational Diplomacy in Darfur | By Eythan Sontag and Keith Mines 10 | S TAT E M A G A Z I N E | JUNE 2007
Left: School tents at the Oure Cassoni refugee camp in eastern Chad wear out in three to four months because of the con- stant sand and wind. Below: Author Eythan Sontag, front left, sits with African Union peacekeepers and Justice and Equality Movement rebels in Jebel Moon to discuss the peace process. factions. Persuading the outlying rebel rebel factions that signed the peace agree- FLUID SITUATIONS groups, which have proliferated since the ment or the Declaration of Commitment, ARC members adapted to the fluid cir- agreement was signed, to join the peace an agreement to commit to the Darfur cumstances as the mission and security process remains a key diplomatic priority. Peace Agreement, to help those groups conditions in Darfur evolved. To help facili- U.S. efforts have also focused on improving transition from military organizations to tate the peace process and ensure the political conditions to help alleviate the political entities. protection of millions of displaced Darfuri- humanitarian crisis in Darfur and facilitate In addition to establishing the Peace Sec- ans, ARC officers served as U.S. observers to the return of more than 2 million internally retariats, the ARC was tasked with creating a the African Union Mission in Sudan Cease- displaced persons. forward platform in Darfur where U.S. gov- fire Commission, which monitors, reviews To help achieve these objectives, the ernment officials could live and work. CRS and reports on violations of the peace agree- Department’s Bureau of African Affairs and worked with the Bureau of African Affairs ment. In this capacity, they conduct outreach USAID’s Office of Transition Initiatives and the U.S. Embassy in Khartoum to estab- to rebel signatory and nonsignatory factions provided funds for Peace Secretariats—also lish two residences/work facilities on the alike, looking for common ground that will called DPA Implementation Offices—in outskirts of El Fasher. The houses were reinforce the cessation of hostilities. Khartoum and El Fasher. A small ARC refurbished, fortified to meet security stan- ARC officers have participated in hands- team developed these secretariats into dards, furnished and equipped with very on missions to such places as the centers for dispensing information about small amerture terminal (VSAT) technology mountainous Jebel Marra and Jebel Moon the peace agreement and for coordinating, to provide Internet connectivity. The areas to engage rebel movements, gain first- hosting and encouraging activities related outpost is supported by a seven-person field hand information about armed to the peace process. The Peace Secretariats staff of local drivers, custodians and inter- confrontations and, where appropriate, also provide office space, logistical support preters who were recruited and hired by participate in African Union or UN media- and communications assistance to those ARC and embassy officers. tion efforts. JUNE 2007 | S TAT E M A G A Z I N E | 11
Children from one of the local internally displaced persons camps collecting firewood and fodder pass in front of an African Union Mission in Sudan camp. In addition to cultivating a wide network PUBLIC OUTREACH rebels located in Chad to reinforce U.S. of contacts within the UN, humanitarian The Department’s El Fasher presence policy points and escorted delegations communities, AMIS, civil society and local has also provided enhanced outreach from Congress, USAID and the Depart- government, ARC and embassy officers con- opportunities for the U.S. Embassy in ment’s Bureau of Population, Refugees tinue to assess the progress of UN support Khartoum. The embassy public affairs and Migration. to AMIS. The ARC presence in Darfur has officer recently made the first public CRS and the ARC, in collaboration with provided ground-level visibility and report- diplomacy trip to El Fasher in many the U.S. Embassy in Khartoum, the Bureau ing of policy implementation, including years, visiting the University of El Fasher, of African Affairs, USAID and other part- progress on the peace agreement, for deci- the local radio station and the town’s ners, continue their work in Darfur as an PHOTOGRAPHS: (ABOVE): EYTHAN SONTAG; (OPPOSITE PAGE sionmakers in Khartoum, Washington, New only museum. example of innovative and flexible trans- York and other diplomatic centers. For six months, the ARC and SRC also formational diplomacy in action, where As one of the U.S. government’s highest deployed officers to Chad, serving primari- bringing the right assets and people foreign policy priorities and the subject of ly in the eastern part of the country together at the right time may help make a TOP): CHARLIE WINTERMEYER; (BOTTOM): CRS intense public and media focus, the situa- bordering Sudan. These officers met regu- difference in this troubled region. tion in Darfur has attracted numerous larly with the UN High Commission for high-level delegations, ranging from presi- Refugees and nongovernmental organiza- Eythan Sontag is a Foreign Affairs officer on dential special envoys to movie stars to tion officials supporting Darfurian detail to the Office of the Coordinator for congressional delegations. ARC officers have refugees and internally displaced persons, Reconstruction and Stabilization and a played a key role in coordinating and receiv- both at the hub of operations in Abeche member of the Active Response Corps. Keith ing these visitors to the field, providing and at the many refugee camps and dis- Mines is a political officer at the U.S. briefings, arranging meetings and organiz- placed person sites in eastern Chad. ARC Embassy in Ottawa and a member of the ing security measures. and SRC personnel also engaged Sudanese Standby Response Corps. 12 | S TAT E M A G A Z I N E | JUNE 2007
Left: Camps in eastern Chad fill quickly with young Darfur refugees. Below: Active Response Corps officer Eythan Sontag, sec- ond from left, and Standby Response Corps officer Keith Mines, far right, meet with the head of the Legislative Council in El Fasher, North Darfur. ON SHORT NOTICE By Ambassador John E. Herbst In my 10 months as coordinator for We must also draw on the expertise of interagency conflict assessment tool that reconstruction and stabilization, S/CRS the American public, which is why the are now in use for U.S. planning efforts for has experienced inevitable challenges, President called for the creation of a Civil- Kosovo. In Haiti, a team from multiple U.S. but also tremendous progress. The office ian Reserve Corps in his most recent State agencies in Washington and the field was created to organize the U.S. govern- of the Union address. Secretary Rice is designed an innovative initiative to ment’s reconstruction and stabilization leading this effort, and tasked my office enhance security and economic opportuni- efforts for countries that have fallen into with standing the CRC up. The CRC will ties in one of Port-au-Prince’s most chaos, and build the civilian planning and expand the pool of civilian experts such troubled neighborhoods. response tools to staff these operations. as law enforcement specialists, public Weak and failing states pose critical An important part of what we are administrators and engineers who can national security challenges. By better trying to do is create a civilian surge support critical areas of reconstruction organizing how we respond and ensuring capability. To that end, the members of and stabilization work. we have the necessary civilian resources our Active and Standby Response Corps To get our civilians on the ground, our to do so, we give ourselves the best are truly on the cutting edge of transfor- government must support them with chance for success in future crises. We mational diplomacy. They can be proper planning, coordinated operations owe it to our country and to those deployed on short notice to unconven- and training. We have agreed on an inter- around the world struggling to emerge tional, challenging environments. And agency management system that will be from conflict. ■ they have begun to do so in Sudan’s used to address future reconstruction and Darfur region, eastern Chad, Lebanon, stabilization crises. As part of this, we have The author is the coordinator for recon- Haiti, Kosovo, Iraq and Nepal. developed a planning process and an struction and stabilization. JUNE 2007 | S TAT E M A G A Z I N E | 13
Department “Inner View” Q&A WITH DIRECTOR GENERAL GEORGE M. STAPLES BY ROB WILEY To Director General George Staples, the many crucial and sometimes difficult deci- his way through the FS ranks with posts in key word in Foreign Service is the first sions, but his guide throughout has been an Bahrain, Zimbabwe, The Bahamas and one—Foreign. When he joined the Depart- unwavering focus on supporting Secretary Uruguay. He spent his Washington tours in PHOTOGRAPHS: (ABOVE): DAVID L. JOHNSTON; (OPPOSITE PAGE): ROB NOLAN ment in 1981, he understood the Rice’s vision of today’s diplomacy and ful- the Department’s Operation center and in rewards—and the potential drawbacks—of filling the Department’s mission to help the Bureau of European Affairs. He reached a life dedicated to serving the interests of build and sustain a more democratic, secure the peak of Foreign Service as U.S. Ambas- the United States and fulfilling the country’s and prosperous world. sador to the Republic of Rwanda and to diplomatic mission. Today’s world is more volatile than when Cameroon and Equatorial Guinea. To the young ex Air Force officer, it the Foreign Service welcomed newcomer His last post before assuming duties as meant a life full of professional commit- Staples 26 years ago. Transformational Director General was as Political Adviser to ment, personal sacrifice and unimaginable diplomacy asks diplomats to spend more the Supreme Allied Commander Europe at satisfaction in serving his country through time in that world and less time in their North Atlantic Treaty Organization head- good times and not-so-good times. His offices. The Director General’s office has quarters in Belgium. career spanned the end of the Cold War and been the eye of the storm for most of the To help explain the magnitude of the the start of several hot ones, including the changes that had to be made as the Depart- changes and the reasons they had to be current conflicts in Iraq and Afghanistan ment transitioned from an earlier, less made, Ambassador Staples met with State that are taxing his beloved Foreign Service. dangerous era into the modern world. Magazine editors for an extensive overview During his 13 months as Director Ambassador Staples began his Foreign of the modern Foreign Service and why it General, Ambassador Staples has made Service career in El Salvador, and he made must adapt to a rapidly changing world. 14 | S TAT E M A G A Z I N E | JUNE 2007
SM: We couldn’t help but notice the just done the assignment business in the past. I to serve in perhaps one of these hardship released “Best Place to Work” survey in which made numerous trips to the field and con- positions but there would not be too many the Department did very well. Could you ducted town meetings abroad as well to requirements for family separations. comment on those rankings? explain the changes, and I’m pleased to say Director General Staples: I’m very that the system has worked. SM: Some of the recent changes have been pleased with the announcement that the Looking at summer 2007 assignments, perceived by some as a step backward in the Department was recognized within the we are about 98 percent staffed in Iraq, 100 Department’s on-going efforts to be as family Federal government as the No. 6 Best Place percent or close to it in Afghanistan and friendly as possible. How would you respond to Work. We’re up from No. 10 in 2005. close to 100 percent staffed in our other to this particular perception? In particular, we were ranked No. 1 by hard-to-fill posts in South Asia and the Director General Staples: I sometimes women. If you remember where we were 26 Middle East. hear that when I’ve gone overseas and years ago when I came into the Foreign The challenge will be how to sustain this talked in town meetings. But when I Service, this recognition is quite significant. in terms of 12-month tours. We have a huge explained the full range of the challenges we It reflects very well on all of our employees turnover at these posts every year, and we face, when I reemphasized that we are now and on what the Secretary and many others do not have a large Foreign Service. Even in a Foreign Service in which the median have done to make the State Department a people who are not currently Fair Share hardship differential is 15 percent and every good place to work. have to serve more often in hardship posts. year we have to fill between 500 to 700 posi- We live in one of the SM: State did well across many areas— most challenging No. 2 among males, No. 4 among African periods that I can Americans, etc. remember in the Director General Staples: And we were Foreign Service, but I’m ranked No. 3 in effective leadership. You can pleased to see that the add to this latest survey the recognition we challenge is recognized received in BusinessWeek magazine on the and we have filled our results of surveys of college undergraduate positions with volun- students, it speaks well of our efforts to not teers. Thus far, we have only serve the American people, but to also not had to do a single ensure that our efforts are recognized and directed assignment. appreciated among a broad cross section of observers. I believe BusinessWeek noted SM: To what do you that the Department finished No. 3 behind attribute the success of Walt Disney and Google on the 2006 Most the new assignments The Director General enjoys an informal lunch for embassy employees Desirable Undergraduate Employer ranking process? at the Deputy Chief of Mission’s residence in Pretoria. and No. 4 behind Google, Disney and Apple Director General on the 2007 ranking. Staples: I think the recognition on the part tions that are unaccompanied or limited of our people that we are facing challenging accompanied, people understand. SM: Last August, you introduced changes times and that more service in hardship The point we make is that we are to the assignments process, from the order in assignments is expected. Our people recog- meeting these staffing challenges and doing which assignments are made to changes to nize that service in the world has changed. all we can to support families and to Fair Share rules and the elimination of Our median hardship differential is 15 support our personnel. The Iraq service fourth-year extensions at posts with less than percent, and that’s just extraordinary. I package alone should indicate how we have 15 percent differential. What necessitated believe more than a fifth of our posts are 20 gone out of our way to take into account these changes? to 25 percent differential or higher today. those who are serving in our most difficult Director General Staples: As I’ve And that’s not just terrorism; that’s crime, foreign policy environments. Between three explained in town meetings and in numer- climate, health issues, schooling, cost of regional rest breaks and two R&Rs, we were ous messages to the field, the changes were living, etc. All of those things go into the able to add a home leave and to increase made because we had a serious problem: we hardship differential. both the hardship and danger pay differen- didn’t have the people that we needed to tial. Those serving in PRTs have been able staff our most difficult positions. In the SM: Is it difficult to make changes to the to leave their families behind at the post past, people just bid and went pretty much assignments process? from which they left. Their families do not where they wanted, and extensions were Director General Staples: It is difficult, have to move while the children finish granted liberally. I have made the point that because we are really dealing with a change school. On a voluntary basis, we expanded no organization would allow itself to be in a in culture. When I came into the Foreign that by asking posts wherever possible to position where its most difficult, critical Service, many of us knew about the dangers support those who would also like this positions were not filled first. in Beirut. I started my career in San Sal- benefit if they are going to Embassy We changed the rules, if you will, in con- vador, which was a danger-pay post and Baghdad or another location. sultation with the American Foreign Service unaccompanied for most of my time there. The response has been extremely positive Association, recognizing that this was a But for the most part, everyone recognized around the Foreign Service. If possible, marked departure from the way we had that at some point in time, you would have posts have worked out arrangements in JUNE 2007 | S TAT E M A G A Z I N E | 15
which the family could stay while the this building and elsewhere have served on Today, I’m telling the members of the member served anywhere in Iraq. These are Provincial Reconstruction Teams in Iraq A100 classes and our mid-level officers that just some of the things we have been able to and Afghanistan. these kinds of separations may be more do in this regard. And let’s not forget the largest number of common in a career. They may have to face We also developed recognition awards for our employees, our almost 37,000 Locally it two, three or even four times, so plan children of those serving at unaccompanied Employed staff, who are what Secretary Rice accordingly. This is a huge and increasing posts. Medals and certificates have been sent calls the Crown Jewels of the State Depart- number, and that’s just another example of to the child’s school for presentation as a ment. They often serve at very difficult how the Foreign Service has changed. You thank you for the service of the parent, positions and often risk their lives to add onto that the requirements for service and that has been very beneficial for family perform their duties and, on occasion, keep in the hardship-danger pay posts, and it’s a morale. It also increases public awareness us safe. They, too, are doing a marvelous significant change. around the country about what our person- job, and should be commended. We try to do our best to assign people nel are facing and where they are serving together. We certainly take in consideration overseas. SM: Do you anticipate any other changes the requirements for adequate schooling. to the assignments process? We’re very strict on everyone meeting their SM: So the Department is really one Director General Staples: We are negoti- Fair Share requirements, but we’ve gone out big family? ating with AFSA for a couple of other of our way with the bureaus to take care of Director General Staples: We are a changes, and we’ll have to see where that those who have come out of posts like Iraq, family. And that’s not just the Foreign comes out. Afghanistan and Pakistan. We have succeed- Service; it’s also the Civil Service, as well. One would strengthen the minimum ed because of the support we’ve had in this We just instituted a pilot Civil Service rota- standard for hardship service to recognize building from the Secretary, Assistant Secre- tion program which for the first time will the 15 percent median in terms of positions taries, and others who value that service. allow Civil Service personnel of the same around the world. And the other issue I am I would also like everyone to know that grade and doing the same type of work to personally pushing is to change the 6-8 rule in these circumstances we still consider switch between Bureaus for a year or two to back to 5-8, with five years the maximum ourselves to be as family-friendly as possi- gain some career-broadening experience. number of years any FSO can serve in ble. I have approved every single request It’s a pilot program, but I hope we can Washington. This was the policy before that crosses my desk for a waiver based on 1997, and given the medical condition or special needs for a challenges overseas and child, 100 percent. Our Family Liaison the staffing require- Office has established a special position ments we have to meet, for a coordinator who does nothing but I think it’s important work with our unaccompanied families in that we go back to that the U.S. while the member is serving an standard. unaccompanied tour. We have more than The point I want to 200 such families in the U.S. today. Who make is that this is the could have imagined something like that Foreign Service, and I years ago? strongly believe that the We also contracted for a service that pro- bulk of one’s career vides 24-hour counseling, financial should be spent over- planning, and other guidance to our per- seas. It’s very important sonnel. So we have any number of benefits to serve in Washington, and efforts underway to look after our to understand how we people and their families as much as possi- The Director General poses with Peach Corps volunteers and staff operate here in the ble. You can add to that the wonderful work PHOTOGRAPHS: (ABOVE): ROB NOLAN; (OPPOSITE PAGE): DAVID L. JOHNSTON members outside their offices in Maseru, Lesotho. interagency process and they’ve done in FSI to expand training expand it. We in the Foreign Service get how policy is made here at the senior levels opportunities and the huge increase in these rotations every two or three years, but in this building. But the bulk of one’s career online courses that are available to family our Civil Service colleagues often spend should be spent in overseas service. members and employees overseas. We’re their entire careers in the same office at the doing what we can in today’s circumstances same desk. Why not offer the opportunity SM: What else has changed? to really take care of our people, provide to switch for those who don’t want to stay Director General Staples: Another good training, watch out for families and at at that same desk for 25 years? Why not give example of how things have changed today the same time meet our responsibilities to them the chance to do something else and vs. 26 years ago—we have almost 600 do the work of diplomacy. gain exposure to the broader work of the tandem couples in the Foreign Service Department? today. That’s 1,200 people that we try to SM: How helpful has AFSA been? Through our assignments procedures, we assign together. We used to tell our tandem Director General Staples: We have a have also allowed close to 200 Civil Service couples that because of various reasons, good relationship with AFSA. In accordance personnel to serve overseas, where they are when they reached more senior levels they with the Foreign Service Act, they are the performing with distinction in hard-to-fill might have to face a leave without pay situ- official bargaining unit of the Department. I positions. Many Civil Service personnel in ation or even serve at different posts. am an AFSA member, as are many of the 16 | S TAT E M A G A Z I N E | JUNE 2007
“We are a family. And that’s not just the Foreign Service; it’s also the Civil Service, as well.” personnel in the Bureau of Human ALDAC messages to the field to get the Anyone else who would be the DG right Resources. We have frequent meetings with word out. We have a deputy chief of now would do the same thing. the members of the AFSA leadership, the mission collective email that my Principal If you explain the situation and ensure president and the board to discuss issues Deputy Assistant Secretary Heather Hodges that the steps you take are fair and transpar- and negotiate. While AFSA has not agreed uses to raise specific issues. I speak at all ent, then you will have the support of the with us on all of the new policies we have chief of mission meetings; I also speak at people who have come into this business to had to implement, I think there is an all ambassadorial and DCM seminars to carry out public service. That is what we understanding within AFSA that times have encourage our senior leaders when they get have seen here. It is a tribute to the men changed and that all of us in the Depart- to post to recognize that our people are and women and the families of all of our ment face extraordinary challenges. serving in difficult times. I ask them to be people—Foreign Service, Civil Service, especially aware of the need for outreach Local Staff—to work today on behalf of our SM: Is there anything else you are working and to take the steps necessary to maintain government and to meet our diplomatic on with AFSA? good morale at post and to help all of the responsibilities. It is not easy to face separa- Director General Staples: We will later officers who are going to serve at these tion, to see your children graduate without this year begin regularly scheduled negoti- hardship posts develop strong leadership you. It is not easy to work overseas in ations on precepts for 2008, but otherwise and management skills. embassies that face threats and in which our I don’t anticipate being involved with I think the word is out. The bottom line access and our openness to the general AFSA in any other groundbreaking initia- is simply this: these are the requirements public overseas is more restricted because of tives. We have been keeping AFSA abreast that we must fulfill to carry out our the security requirements. of changes in the Foreign Service intake nation’s foreign policy. We have done it And yet our people do this every day, and process, the new procedure to replace the successfully with these changes, and in I’m extremely proud of that. I’m extremely Foreign Service examination, and we have the process done all that we can do to proud of their service and deeply apprecia- briefed the president and senior AFSA offi- support our families and our personnel tive of their sacrifices. cials on a regular basis and they have been who are working under incredibly difficult I say this on behalf of the Secretary and fully supportive. circumstances. all of the senior leadership of this building If we were not able to do what we have and myself—a sincere “Thank You” to all of SM: You say that when you personally done this year voluntarily, we would have our personnel who work for the United explain the policy to FSOs, they understand, done it through identification, or directed States Department of State. You have our but you can’t go to every single post. assignments. One way or the other, we are deepest respect and admiration. ■ Director General Staples: No, I can’t, but going to put people where they are needed we use BNet, we use town meetings, we use to carry out our diplomatic requirements. The author is the editor of State Magazine. JUNE 2007 | S TAT E M A G A Z I N E | 17
Men and children ride along the Mongolian prairie during an annual festival. PHOTOGRAPH: TRAVEL ALBERTA 18 | S TAT E M A G A Z I N E | JUNE 2007
The Amarbayasgalant monastery, located in the Iven Gol River Valley on the foot of Burenkhan Mountain, is a landmark of Mongolia’s cultural memory and rich Buddhist heritage. In January, the United States and Mongolia marked the 20th anniversary of diplomatic ties. The landlocked country’s only geo- Imagine conducting diplomacy graphic neighbors are Russia and China, but during his November 2005 visit to Ulaanbaatar, President George W. Bush embraced Mongolia’s characterization of the United States as its “third in the homeland of Genghis Khan neighbor.” The United States established an embassy in Ulaanbaatar in 1988 and the first resident American ambassador arrived in July and bolstering a developing 1990. Just a few months earlier, Mongolians had peacefully dis- carded socialism and begun transforming their nation into a democracy with a market-oriented economy. country’s transition from social- When it opened, the embassy had three local employees and three American officers. Today, 135 Locally Employed staff and 27 direct-hire Americans grapple with a wide and growing range ism to free-market democracy, of issues. INTERNATIONAL PRESENCE Defense cooperation is especially strong. Nearly 900 Mongolian while spending weekends enjoy- PHOTOGRAPHS: U.S. EMBASSY IN ULAANBAATAR soldiers have served in Iraq and Afghanistan since 2003, and 250 Mongolian soldiers guard the United Nations war crimes tribunal in Sierra Leone—visible signs of progress toward establishing ing stunning natural beauty. Mongolia as a major international peacekeeping troop contribu- tor over the next few years. In August, for the second year in a row, Mongolia will host a major U.S.-supported multinational peacekeeping exercise for Asian nations. That is Mongolia. A Millennium Challenge Account compact with Mongolia, expected to be concluded in 2007, will represent a major expan- sion of U.S. assistance and engagement. Vocational training, 20 | S TAT E M A G A Z I N E | JUNE 2007
health, property rights and railway proj- ects are being considered for inclusion in the compact. AT A GLANCE: MONGOLIA The U.S. Agency for International Development launched its first program in Mongolia in 1991 with a grant of $10 million to provide emergency supplies for the country’s failing power plants. The aid is gratefully remembered. Today, USAID still provides technical assistance to strengthen the energy sector, but it pursues a much broader agenda. Under ongoing programs, every court in the country has been automat- ed and every judge trained, an umbrella group of women’s political groups swiftly won favorable changes in the parliamentary election law, protections are being enhanced for endangered wildlife species, and a popular television series promotes greater awareness of HIV/AIDS. Most USAID programs encourage faster economic growth and support policy reforms like the major tax changes enacted by the State Great Hural (Mongolia’s parliament) in 2006. Other programs support entrepreneur- ship and are helping to lower Mongolia’s 35 percent poverty rate. Capital Per capita income The embassy’s economic and com- Ulaanbaatar $2,000 mercial focus is to encourage a business climate that fosters free enterprise and Total area Population below poverty line foreign investment and to promote U.S. 1,564,116 square kilometers 36.1 percent trade and investment in a growing economy with world-class mineral Approximate size Import commodities deposits just beginning to be developed. Slightly smaller than Alaska Machinery, fuel, automobiles, food More than 125 American businesses are products and industrial goods active in Mongolia, with mining-related Government firms especially well represented. Mixed parliamentary/presidential Import partners Russia (34.5 percent), China (27.4 VAST CONTRASTS Independence percent) and Japan (7.1 percent) Nearly half of Mongolia’s 2.8 million July 11, 1921 (from China) people live in the capital, but business Export commodities trips take embassy employees to the Population Copper, apparel, livestock, cash- Gobi Desert, mining towns, the ethnic 2.95 million mere and wool Kazakh region in the far west and provincial trading centers. Many in the Ethnic groups Export partners countryside continue to lead a nomadic Mongol (mostly Khalkha) and China (48.1 percent), United States existence, but even herders are connect- Turkic (mostly Kazakh) (14.2 percent) and Canada (11.6 ing with the outside world. It is not percent) unusual to see a ger (a round tent used Languages as a portable home) on a broad, empty Khalkha Mongol, Turkic and Russian Internet country code steppe with a satellite dish, outside the .mn door, powered by a solar panel. More than 100 Peace Corps volun- Currency teers work in communities across Togrog/tugrik (MNT) SOURCE: CIA World Factbook 2007 Mongolia. While most teach English, JUNE 2007 | S TAT E M A G A Z I N E | 21
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