MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council

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MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
TĀMAKI TAUAWHI KAUMĀTUA
Age-Friendly Tāmaki Makaurau

         MAHERE MAHI HUKIHUKI
                          Draft Action Plan
                                2022–2027
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
Mihi

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MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
TAHA TINANA
                                            PHYSICAL
                                                                                                         TAHA HINENGARO
                                                                                                         THOUGHTS AND FEELINGS
                                            ENVIRONMENTAL AND                                            MENTAL WELLBEING
                                            PHYSICAL WELLBEING                                           The thoughts, feelings and behaviours that
                                            Helping us cope well with stress and                         are vital to emotional and mental wellbeing.

TAHA WAIRUA
                                            boosting resilience.
                                                                                                                                      TAHA WHĀNAU
                                                                                                                                      FA M I LY A N D S O C I A L
SPIRITUALITY
                                                                                                                                       COMMUNITY WELLBEING
CONNECTION + IDENTITY                                                                                                                 Connections with whānau, friends, neighbours
Our spiritual wellbeing, that we feel                                                                                                 and feeling part of our communities. Maintaining
connected and included.                                                                                                               relationships and caring for young and old alike
                                                                                                                                      is an important part of life.

                                                                                                                                      WHENUA
                                                                                                                                      LAND, ROOTS
                                                                                                                                       YOUR PLACE OF BELONGING
                                                                                                                                      Your connection to the land and to your roots and
                                                                                                                                      identity including your whakapapa (genealogy).

AGE-FRIENDLY
Tāmaki Makaurau Framework
WHANAUNGATANGA                                   WAIRUATANGA                          RANGATIRATANGA                    KAITIAKITANGA                   MANAAKITANGA
A relationship through shared experiences       Spirituality, sense of identity and   Autonomy, control,                Guardianship                    The process of showing
and working together which provides             uniqueness – the holistic wellbeing   self-determination and                                            respect, generosity and care
people with a sense of belonging.               of an individual.                     independence.                                                     for others.
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
RESPECT AND
AGE-FRIENDLY                                                                               SOCIAL INCLUSION
Tāmaki Makaurau Framework                                                                  I am visible, my decisions, diversity
                                                                                           and experience are respected and
                                                                                           appreciated.

       KAUMĀTUA AND KUIA                       TRANSPORT                                   CIVIC PARTICIPATION
       I am tangata whenua and my
       unique cultural identity, tikanga and
                                               I can get where I want to go in a
                                               comfortable and timely manner
                                                                                           AND EMPLOYMENT
                                                                                           I have an active role in my community
       world view are recognised,respected     regardless of my abilities, mode of         for a long as I choose regardless of my
       and guaranteed.                         transport, income, time of day, weather/    background, health and abilities, or first
                                               season, and distance to my destination.     language.

       CULTURE AND                             HOUSING                                     COMMUNICATION
       DIVERSITY
       I am respected and able to stay
                                               I have a healthy, comfortable and secure
                                               home where I belong regardless if I’m
                                                                                           AND INFORMATION
                                                                                           I can easily find information and support
       connected, active and engaged in my     renting, own a place, living on my own or   in my community in ways that suit me
       culture, identity and customs.          with others.                                regardless of my abilities, channel or
                                                                                           medium preferences, or first language.

       TE TAIAO – THE                          SOCIAL PARTICIPATION                        COMMUNITY SUPPORT AND
       NATURAL AND BUILT                       I have places to go, things to do and       HEALTH SERVICES
       ENVIRONMENTS
       I live in healthy natural and built
                                               people to meet outside of my home to
                                               keep me active, stimulated, connected
                                                                                           I can pro-actively stay well, and get
                                                                                           wellbeing support when I want it, regardless
                                               and healthy.                                of my income or where I live.
       environments that provide public
       amenities that are safe and encourage
       us to stay active.
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
He kupu nā Te Koromatua
Foreword from the Mayor

    Tēnā koutou katoa, Talofa lava, Malo e lelei,
    你好, 안녕하세요 and greetings to all,
    As Mayor of Auckland, I am passionate    Many different organisations and
    about Tāmaki Makaurau being an           groups are involved in supporting
    inclusive place where everyone feels     the wellbeing of older Aucklanders.
    they belong and can participate.         Tāmaki Tauawhi Kaumātua represents
                                             the collective commitment and
    Older people play a vital role in
                                             collaboration of these entities.
    our communities in so many ways –
                                             It establishes a unique Auckland-
    as mentors, parents, grandparents,
                                             focused framework that will provide
    caregivers, volunteers, friends
                                             support and resources across
    and colleagues.
                                             organisations and the community to
    The Tāmaki Tauawhi Kaumātua Action       help meet the needs and aspirations
    Plan is our commitment to supporting     of older Aucklanders.
    older Aucklanders to participate
                                             This plan will help to ensure that
    fully in their communities. We want
                                             Auckland is a place where seniors can
    our older citizens to feel valued for
                                             participate in their communities in a
    the contribution they make to the
                                             way that they feel supported, valued
    social, cultural and economic life of
    our region.
                                             and respected.
                                                                                        NĀU TE ROUROU, NĀKU TE
    The number and diversity of older
    Aucklanders is growing, and this
                                             I would like to thank all those who have
                                             contributed to the development of the
                                                                                        ROUROU, KA ORA AI TE IWI
    creates challenges and opportunities
                                             plan, to our partners, and to the older
                                                                                        WITH YOUR FOOD BASKET AND
    for improving the age-friendliness
    of our environment and infrastructure,
                                             people and whānau for their feedback.
                                             We look forward to working together
                                                                                        MY FOOD BASKET THE PEOPLE WILL THRIVE
                                             to make Auckland a world-class
    now and in the future. It is important
                                             age-friendly city.
    to reduce barriers to participation
    and future-proof our region so that                                                                  Everybody has something to
    people of all ages are supported         Te Koromatua a Phil Goff                                    offer, and by working together
    and can succeed.                         Mayor Phil Goff                                             we can all flourish.
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
Ngā Ihirangi
Contents

STUCTURE OF
THE DOCUMENT             X
TE WAHAROA               1
TE MARAE ĀTEA           16
Domains18

TE WHARENUI             22
Domain Action Tables    24

TE WHAREKAI             62
Meet Auckland Council   63
Our Strategic Context   64
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
Te hanga o te tuhinga
Structure of the document

    To help explain the different parts of this document we have used
    the metaphor of the areas of a marae.

    These areas of the marae serve a particular purpose, linking
    directly to the kawa (protocol) and tikanga (practice) of the local
    tangata whenua.

    Like the marae setting, this document purposefully arranges
    the information according to:

    TE WAHAROA                           TE MARAE ĀTEA
    What an age-friendly city is         The Tāmaki Makaurau Age-friendly
    and why it is important to have      Framework – Te Whare Tapa Whā and
    an action plan                       World Health Organization Domains

    TE WHARENUI                          TE WHAREKAI
    The actions organisations            Our journey to an age-friendly
    will deliver to contribute to an     Tāmaki Makaurau and how we will
    age-friendly environment             implement and monitor the delivery
                                         of the action plan.                                                            TE WAHAROA
                                                                                                                        THE GATEWAY TO THE MARAE
                                                                                                                        It is customary for manuhiri (visitors) to gather at
                                                                                                                        the waharoa and await the call from the tangata
                                                                                                                        whenua (people of the land) to enter. The waharoa
                                                                                                                        provides the opportunity for manuhiri to briefly discuss
                                                                                                                        the issues of the day. The knowledge of the marae,
                                                                                                                        its tikanga (protocols), tīpuna or tūpuna (ancestors)
                                                                                                                        and history are also discussed. This will ensure that
                                                                                                                        those who reply to the karanga (call to enter) will
                                                                                                                        reply appropriately.

                                                                                                                        Using the metaphor of the waharoa, the following
                                                                                                                        section provides important background information
                                                                                                                        on the purpose and context of the action plan.

x                                                            TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                              1
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
IMPROVING THE WELLBEING AND QUALITY
OF LIFE OF OLDER AUCKLANDERS

         The plan was created to respond to the needs of our growing                                   THE PLAN WILL DELIVER                    Delivering effectively to the diverse
         and increasingly diverse older Aucklanders and ensure their                                   IMPACT BECAUSE IT IS                     communities of Tāmaki Makaurau
         needs are met now and into the future. It is based on the                                     BASED ON:                                The action plan identifies ways to
                                                                                                       A shared Framework for achieving an      respond to Auckland’s diverse and
         World Health Organization’s Age-Friendly Cities and
                                                                                                       age-friendly Tāmaki Makaurau             growing communities and helps us
         Communities Framework and Te Whare Tapu Whā, a Māori
                                                                                                       The action plan establishes a shared     focus on those most in need.
         wellbeing Framework. This reflects the bicultural identity of                                 Age-friendly Tāmaki Makaurau
         Aotearoa and the diversity of Tāmaki Makaurau.                                                                                         Targeting our resources more
                                                                                                       Framework (Framework). It focuses
                                                                                                                                                effectively
                                                                                                       on different domains that impact
                                                                                                                                                The action plan will help provide
                                                                                                       older people with statements about
                                                                                                                                                focus and direction. It will enable
                                                                                                       the future we are aiming to create
                                The plan will impact on:                                                                                        the council, age-sector organisations
                                                                                                       together. The statements reflect the
                                                                                                                                                and communities to target their
                                                                                                       voices of older Aucklanders and what
                                                                                                                                                efforts and resources more effectively
                                                                                                       is important for them to live full and
                                                                                                                                                towards an age-friendly Auckland.
                                                                                                       meaningful lives. The Framework will
                                                                                                       help ensure we are all heading in the
                                                                                                       same direction.

 Improving the quality of         Future-proofing our          Identifying and guiding
life for older Aucklanders     region so that everyone is      action to support those                 TĀMAKI                       OUR ACTION PLAN HAS BEEN
                                                                                                                                    CREATED TO RESPOND
                                 supported to age well              most in need
                                                                                                       TAUAWHI                      TO THE NEEDS OF OLDER
                                                                                                       KAUMĀTUA                     AUCKLANDERS
                         ACHIEVING COLLECTIVE IMPACT THROUGH                                           Working together successfully –          Monitoring and measuring impact
                         C O L L A B O R AT I O N                                                      leveraging our efforts for               The action plan outlines an approach
                         Tāmaki Tauawhi Kaumātua is a cross-sector plan that enables                   collective impact                        for ongoing implementation and
                         collaboration between the council, aged-sector organisations                  The action plan encourages the           evaluation to ensure we stay on track,
                         and communities to achieve collective impact for an age-                      sector and community to work             monitor progress and measure the
                         friendly and inclusive Tāmaki Makaurau. The plan identifies                   collaboratively to leverage the          impact we are making.
                         important actions that the council and key partner organisations              benefits of working together. It aims
                         are working on to improve older people’s wellbeing.                           to build on the collective strengths
                                                                                                       of the sector, communities and
                                                                                                       people to achieve results.

2                                                               TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                                3
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
Older Aucklanders need a region           opportunities to create value for older
                                                                              that enables them to live happy and       Aucklanders are missed.

    OLDER PEOPLE                                                              healthy lives
                                                                                                                        While Auckland is a great place to live

    ARE A TAONGA                                                              Auckland will be a place where they
                                                                              are valued and respected, are socially
                                                                                                                        for most older people, there are some
                                                                                                                        who face challenges. Those in the

    – TREASURE                                                                connected, included and contributing
                                                                              to their communities in ways that
                                                                              matter to them. Tāmaki Tauawhi
                                                                                                                        ‘older-old’ age group (85 and older),
                                                                                                                        those who speak English as a second
                                                                                                                        language and people with less financial
                                                                              Kaumātua supports older Aucklanders       means are more likely to be socially
                                                                              to be full and active participants,       excluded.
                                                                              enjoying their lives.
                                                                                                                        Experiences of the COVID-19 pandemic

                                                                  ME MAHI TAHI                                          also need to be considered. Older
                                                                                                                        people are at greater risk from

                                                                  TĀTOU MŌ TE                                           COVID-19 fatalities. The stress of the

                                                                  ORANGA O TE KATOA.                                    pandemic may also lead to illness.
                                                                                                                        The challenge of social distancing,

                                                                  WE SHOULD WORK                                        isolation and general fear and
                                                                                                                        uncertainty may have led to increased
                                                                  TOGETHER FOR THE                                      feelings of loneliness and anxiety in
                                                                  WELLBEING OF EVERYONE.                                older people. This can have an ongoing
                                                                                                                        impact on health and overall wellbeing.
                                                                              Auckland’s older population is growing    Research and lessons learned from the
                                                                              proportionally faster than any other      pandemic have highlighted disparities
                                                                              age group and is increasingly diverse     in access to support services and
                                                                              with diverse needs                        online communications. Age-friendly
                                                                              Older Aucklanders are significantly       action planning provides the council,
                                                                              more ethnically diverse compared          organisations and communities with an
                                                                              to the rest of New Zealand and are        opportunity to apply learnings.
                                                                              less likely to own their own homes.
                                                                                                                        Auckland Council recognises the
                                                                              Auckland’s older population has
                                                                                                                        contributions as well as the challenges
                                                                              differences in life stage, needs and      that an ageing population face
            Older Aucklanders are valued members                              abilities, culture, language, living      Services and infrastructure are
            of our communities. They contribute to                            situation and financial stability.        needed to support the growing
            the social, cultural and economic fabric of                       These differences affect how older        population of older Aucklanders to
            Tāmaki Makaurau by nurturing younger                              people contribute to and participate in   participate in the community and to
            generations and sharing their knowledge                           their local area and wider community      live full, healthy lives. This action plan
            and wisdom.                                                       and their quality of life. Insufficient   is part of our commitment to ensuring
                                                                              planning1 for these differences           an inclusive Tāmaki Makaurau where
                                                                              could mean challenges deepen and          everyone can participate and belong.

                                                                  1
                                                                   Planning includes infrastructure provision,
                                                                  transport, housing, healthcare, recreation,
4                                      TĀMAKI TAUAW HI KAUMĀTUA   leisure, accessibility and the labour force.                                                    5
MAHERE MAHI HUKIHUKI Draft Action Plan - TĀMAKI TAUAWHI KAUMĀTUA Age-Friendly Tāmaki Makaurau - Auckland Council
Ngā tirohanga me ngā takoha                                                                            We have added two additional domains to reflect our bicultural foundation
                                                                                                       and diverse population

a te hunga a kaumātua                                                                                                       K A U M ĀT U A A N D K U I A
                                                                                                                            Māori – tangata whenua – have a unique cultural
                                                                                                                            identity that is recognised through Te Tiriti o Waitangi
An age-friendly city values older                                                                                           (The Treaty of Waitangi) and the Auckland Plan.

people’s viewpoints and contributions                                                                                       It is important to ensure that the rangatiratanga
                                                                                                                            (self-determination) and kaitiakitanga (guardianship)
                                                                                                                            of kaumātua and kuia (Māori elders) as tangata
    The World Health Organization (WHO) established the Global                                                              whenua (people of the land) are recognised.
    Network of Age-friendly Cities and Communities in 2006. These
    cities are committed to supporting each other and creating                                                              C U LT U R E A N D D I V E R S I T Y
    inclusive and accessible environments for all people to enjoy.                                                          It is important that all older Aucklanders can
    The WHO identified eight interconnected domains of urban life                                                           participate and be active in their own cultural practices
                                                                                                                            and traditions. They feel respected for who they are,
    that contribute to improving the wellbeing and participation of
                                                                                                                            feel safe to be themselves, and their identity is valued.
    older people (see Figure 1).

     F I G U R E 1 . E I G H T D O M A I N S F O R A G E - F R I E N D LY A C T I O N                  The natural environment’s wellbeing is important to our own
                                                                                                       We have combined Te Taiao (the natural environment), with the WHO Domain
                                                                                                       Outdoor Spaces and Buildings.

                                                                                                                            T E TA I A O - T H E N AT U R A L A N D B U I LT
                                                                                                                            ENVIRONMENTS
                                                                                                                            It is important that we take care of our environment.
                                                                                                                            The natural and built environments have a major impact
                                                                                                                            on the mobility, independence and quality of life of older
                                                                                                                            people as they go about their daily lives beyond their homes.

                       Source: WHO Regional Office for Europe (2016).

6                                                                TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                               7
He rerekē te hunga kaumātua o Tāmaki Makaurau

                                                                                                       Home ownership
                                                                                                                                                                      67%
Older Aucklanders are diverse

               12%
    of Auckland’s population was
    over 65 years of age in 2018
                                                    85+
                                                 80-84
                                                 75-79
                                                 70-74
                                                 65-69
                                                 60-64
                                                 55-59
                                                 50-54
                                                                                                                                                                 of older Aucklanders own or
                                                                                                                                                                  partly own their residence

                       19%
                                                                                                                             10%
                                                 45-49
       growing to     in 2043                    40-44
                                                 35-39
                                                                                                                                                                   Employment
                                    432,800      30-34
                                                 25-29
                       353,600
                                                 20-24                                                                               or

                                                                                                                            19,071
             252,000                              15-19
 189,000                                          10-14
                                                    5-9

                                                                                                                                                                     22%
                                                    0-4

                                                          5   4   3   2    1 0 1       2   3   4   5
                                                                            Per cent                           of older Aucklanders cannot speak English
                                                          2013 Male             2013 Female
                                                          2018 Male             2018 Female
                                                                                                                                                               A fifth of older Aucklanders
  2018      5 years  15 years 25 years
1,571,718 1,859,300 2,112,000 2,326,200
                                                 There are higher                                                                                              are in full-time or part-time

                                                 numbers of older                                                                                                    paid employment
    Auckland population 65 years and older
    Auckland population                            females than
                                                    older males                                                    Age Distribution of Residents
                                                                                                                                   over 65
                Ethnic Composition of
                                                                          Place of birth
Auckland over 65

       5%
       73%
                   Older Residents

                        Ethnicity

                        Māori
                       European
                                       Overseas born over 65

                                               0%
                                               49%
                                                                          44%
                                                                       of Auckland’s older
                                                                      population were born
                                                                                                                                   30%
                                                                                                                                         12%

                                                                                                                                                58%
                                                                                                                                                                 $22.5K
       7%               Pacific                15%                    Overseas                                                                                      Median Personal
                                                                                                                                                                         Income
       17%              Asian                  36%
        1%              MELAA                  2%                                                                       65-74yrs         75-84yrs     85+yrs

Source: Census 2018

8                                                                     TĀMAKI TAUAW HI KAUM ĀTUA        Age-Friendly Tāmaki Makaurau                                                            9
E pai ana te nuinga o ngā
kaumātua o Tāmaki Makaurau,
                                                                                                                     87%
                                                                                                                                                                    of older Aucklanders rated
                                                                                                                                                                    their quality of life as extremely

engari he taumahatanga kei                                                                                                                                          good, very good or good.

ngā rā ki tua
                                                                                                                      91%
                                                                                                                                                                      of older Aucklanders agreed that
                                                                                                                                                                      Auckland has a broad range of arts

Most older Aucklanders are
                                                                                                                                                                      and artistic activities that they could
                                                                                                                                                                      experience or participate in.
doing OK but more will face hardship
                                                                                                                    73%
                                                                                                                                                          of older Aucklanders feel a
in the future                                                                                                                                             sense of community in their
                                                                                                                                                          neighbourhood.
            Good relationships, having interests           material hardship is likely to grow.

                                                                                                                 51%
            and activities to participate in, and          More people are likely to enter older                                           of Aucklanders aged 65 and over stated they consider
            good health are vital for a positive           age with limited financial means or                                             sustainability ‘always’ or ‘most of the time’ when they
            quality of life. Most older Aucklanders        without the security of owning their                                            make choices about what they do, buy or use.
            rate their quality of life highly;             own home. This is due to ongoing

                                                                                                                   27%
            however, there is a small group of             issues of housing affordability and                                                     of older Aucklanders felt that their local
            older people who are not doing so              increasing social inequalities.                                                         area had become a worse place to live
            well. Some feel lonely all or most             As age-friendly initiatives are                                                         compared to a year ago.
            of the time and others do not have             progressed, we will need to focus

                                                                                                                     43%
                                                           further on issues of equity and on
            enough money to cover living costs.                                                                                                                of older Aucklanders felt
                                                           those most in need to ensure that all
                                                                                                                                                               that water pollution was
            Over the next 10–20 years, the                 older Aucklanders have what they
                                                                                                                                                               a problem in their area.
            proportion of older people facing              need to lead happy and healthy lives.

                                                                                                                 13%
                                                                                                                                          of older Aucklanders did
                                                                                                                                          not have enough money to

APPROXIMATELY 10% OF OLDER                                                                                                                meet their everyday needs.

PEOPLE FEEL LONELY ‘ALL OR MOST
                                                                                                                   25%
                                                                                                                                                   of older Aucklanders did not
OF THE TIME’ RISING TO OVER                                                                                                                        agree that their current housing

50% IN PEOPLE AGED 80 OR OVER                                                                                                                      costs were affordable.

                                                                                                                 10%
Over 15,000 calls were made to our most                                                                                                 One in ten older Aucklanders had personally
vulnerable older people during lockdown                                                                                                 experienced prejudice or intolerance due to
                                                                                                                                        their age in the previous three months.

Source 1: https://www.ageingwellchallenge.co.nz/research/social-isolation/
Source 2: Auckland City Council                                                                         Source: Quality of Life Survey 2020 Results for Auckland.

10                                                                           TĀMAKI TAUAW HI KAUMĀTUA   Age-Friendly Tāmaki Makaurau                                                                            11
The plan consists of actions from
over 20 different organisations

WE ACKNOWLEDGE
THE MAHI AND TIME
OF OUR PARTNERS
IN DEVELOPING THIS
ACTION PLAN
Tāmaki Tauawhi Kaumātua was developed
in partnership with many different groups
and entities. Together we will deliver and
implement this plan. Our collaboration
will help drive a sustainable plan where
everyone has a voice.

Our partners will continue to support the
continuous improvement age-friendly
journey of Tāmaki Makaurau.

12                                           TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau   13
SENIORS ADVISORY PANEL
COMMITTED GUARDIANS OF THE PLAN

         Auckland Council’s Seniors Advisory Panel advocated for
         Tāmaki Makaurau to become an age-friendly city and to
         join the WHO Age-friendly Network
         The panel members provide advice to the council based on
         their experiences of living as older Aucklanders, to help improve
         outcomes for their communities. The panel works to:

            • identify the issues that are important to older people

            • provide advice on our regional strategies, policies and plans

            • help us effectively engage with older Aucklanders.

         The panel has been a key driver in the development of the
                                                                                            SENIORS ADVISORY PANEL
         Tāmaki Tauawhi Kaumātua. Members have acted as kaitiaki
                                                                                            2019-2022
         throughout the process, providing advice, guidance and feedback
         and contributing to workshops and action planning sessions.
         We acknowledge and thank them for their continued wisdom,
         passion and commitment.

                                                                                            SENIORS ADVISORY PANEL
                                                                                            2016-2019

14                                                 TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau          15
The Age-friendly
                                                               Tāmaki Makaurau
                                                               Framework
                                                                         Improving outcomes for older Aucklanders in a unique combination
                                                                         of an international Age-friendly Framework and Te Whare Tapa Whā.

                                                                         The Age-friendly Tāmaki Makaurau          Te Ao Māori values, drawn from
                                                                         Framework provides a holistic way         Auckland’s Māori Plan4, will also
                                                                         to frame the plan. The Framework          underpin the way people and
                                                                         integrates the WHO domains with           organisations will work together to
                                                                         Te Whare Tapa Whā model2 and              deliver this plan with, and for, our
                                                                         Te Ao Māori values3.                      communities.

                                                                         Te Whare Tapa Whā and the WHO             We used the Framework to support
                                                                         domains complement each other             action planning with our partners,
                                                                         by recognising the importance             ensuring that the actions contained
                                                                         multiple connected dimensions have        in this document are meaningful,
                                                                         on wellbeing.                             achievable and impactful for older

     TE MARAE ĀTEA
     A SIGNIFICANT AREA
                                                                         Everything we do inside the
                                                                         whare (the domains and actions)
                                                                                                                   Aucklanders. The Framework will
                                                                                                                   continue to guide how we collectively
                                                                                                                   improve and evaluate the
                                                                         is interconnected and supports
                                                                                                                   age-friendliness of Auckland.
     OF THE MARAE COMPLEX                                                the foundations, walls and roof
                                                                         – our hauora. If one dimension is
     Located in front of the wharenui (the large house).                 diminished, damaged or missing
     This area is traditionally the domain of Tūmatauenga                then the person (and whānau) may
     (the God of War). Highly skilled kaikōrero (orators)                become unwell. If we take care of all
     draw upon their knowledge of whakapapa                              these aspects of our lives, our overall
     (genealogy), history and issues of the day to address               wellbeing is good.
     the reason why they have gathered on the marae.                                                               2
                                                                                                                     Te Whare Tapa Whā (M. Durie) is a Māori
                                                                                                                   health model with a holistic approach to
     This section explains the Tāmaki Makaurau                                                                     health and wellbeing. The concept is about
                                                                                                                   maintaining physical and mental health as
     Age-friendly Framework that underpins the action
                                                                                                                   well as social and spiritual connection to
     plan. The Framework and voices of older people                                                                promote good wellbeing.
     reflect the long-term aspirations of older Aucklanders                                                        3
                                                                                                                    Whanaungatanga, Rangatiratanga,
                                                                                                                   Manaakitanga, Wairuatanga, Kaitiakitanga
     for Tāmaki Makaurau, where everyone can                                                                       4
                                                                                                                    Developed by the Independent Māori
     participate and have a sense of belonging.                                                                    Statutory Board

16                                 TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                                     17
Ngā Rohe
Domains

           KAUMĀTUA                        CULTURE AND                    TE TAIAO – TRANSPORT                                           HOUSING
           AND KUIA                        DIVERSITY                      THE NATURAL                    I can get where I want to       I have a healthy,
           I am tangata whenua and         I am respected and             AND BUILT                      go in a comfortable and         comfortable and secure
           my unique cultural identity,
           tikanga and worldview are
                                           able to stay connected,
                                           active and engaged in
                                                                          ENVIRONMENTS
                                                                          I live in healthy natural
                                                                                                         timely manner regardless
                                                                                                         of my abilities, mode of
                                                                                                                                         home where I belong
                                                                                                                                         regardless of whether
           recognised, respected and       my culture, identity and                                      transport, income, time         I’m renting, own a place,
                                                                          and built environments         of day, weather or              living on my own or
           guaranteed.                     customs.
                                                                          that provide public            season, and distance to         with others.
           Māori – tangata whenua          It is important that all       amenities that are safe        my destination.
           – have a unique cultural        older Aucklanders can          and encourage us to stay                                       Appropriate housing
           identity that is recognised     participate and be active      active.                        Accessible and affordable       design and proximity of
           through Te Tiriti o Waitangi.   in their own cultural                                         transport is key to ensuring    housing to community and
                                                                          It is important that we take
           It is important to ensure       practices and traditions.                                     Auckland’s older population     social services allow older
                                                                          care of our environment.
           that the rangatiratanga         They feel respected for                                       can age actively and            residents to live comfortably
                                                                          The natural and built
                                           who they are, feel safe to                                    remain engaged with the         and safely, while housing
           (self-determination) and                                       environments have a major
                                           be themselves and their                                       community, with access to       affordability gives them
           kaitiakitanga (guardianship)                                   impact on the mobility,
                                           identity is valued.                                           health and social facilities.   peace of mind.
           of kaumātua and kuia (Māori                                    independence and quality
           elders) as tangata whenua                                      of life of older people as
           (people of the land) is                                        they go about their daily
           recognised.                                                    lives beyond their homes.

18                                            TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                             19
SOCIAL        RESPECT                                            CIVIC                          COMMUNICATION COMMUNITY
PARTICIPATION AND SOCIAL                                         PARTICIPATION                  AND INFORMATION SUPPORT
              INCLUSION
I have places to go,                                             AND                                            AND HEALTH
                                                                                                I can easily find information
things to do and people
to meet outside of my
                                 I am visible; my
                                 decisions, diversity and
                                                                 EMPLOYMENT
                                                                 I have an active role in
                                                                                                                SERVICES
                                                                                                and support in my community
                                                                                                in ways that suit me regardless
                                                                                                                                   I can pro-actively stay
home to keep me active,          experience are respected                                       of my abilities, channel
                                                                 my community for a long                                           well and get wellbeing
stimulated, connected            and appreciated.                                               or medium preferences, or
                                                                 as I choose regardless                                            support when I want it
and healthy.                                                                                    first language.
                                                                 of my background, health                                          regardless of my income
                                 An inclusive society respects
Participating in leisure,                                        and abilities, or first        Staying connected with events,     or where I live.
                                 and encourages older
social, cultural and spiritual                                   language.                      news and activities with timely,
                                 people to participate                                                                             Accessible and affordable
activities in the community      in social, civic and                                           accessible and practical
                                                                 Older people are an asset                                         community and health
fosters older people’s           economic life of the                                           information is a key part of
                                                                 to the community, and                                             services are crucial in
continued interaction with       region. Intergenerational                                      ctive ageing.
                                                                 they continue contributing                                        keeping older people
society and helps them stay      interaction and raising         to their communities after                                        healthy, independent
engaged and informed.            awareness about ageing          retirement.                                                       and active.
                                 helps older people feel
                                 valued in their community.

20                                                                  TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                   21
TE WHARENUI                                               Me hānga ki te tuku pānga
     A SACRED BUILDING                                         ngākau hihiko mō te hunga
     It is here that the whakapapa of the iwi (tribe) and
     hapū (sub-tribe) resides. The carvings that adorn the
                                                               kaumatua o Tāmaki Makaurau
     wharenui represent tīpuna or tūpuna (ancestors) and
     in some cases tipua (demi-gods who celebrate the
                                                               Actions focussed to deliver positive
     mana of the iwi/hapū in the land, rivers, lakes and       impacts for Older Aucklanders
     coastal areas). The wharenui is also where people
     learn, debate, grieve and sleep — all within the                    The following tables outline the           short-term impact or gradually build
     presence of their tīpuna.                                           actions that are already underway          impact over time. What we do now
                                                                         or new initiatives that organisations      will also help guide the future actions
     Using the metaphor of Te Wharenui in this section
                                                                         have prioritised for implementation        we develop to support those most
     enables us to present the actions to ensure that all
                                                                         over the next five years. The              in need.
     aspects of our wharenui (hauora –health) are taken
                                                                         organisations listed will champion
     care of. This part of the plan captures some of the                                                            Measures of success provide a high-
                                                                         actions individually or in collaboration
     important and impactful mahi (work) happening in                                                               level indication of the difference that
                                                                         with others.
     our communities. It highlights a variety of new and                                                            Tāmaki Tauawhi Kaumātua makes to
     existing actions aimed at creating an age-friendly,                 These are the actions that we can all      older people.
     inclusive region.                                                   do now. Some actions will provide

22                                 TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                               23
Ngā Papa Mahi ā-Rohe                                                                        ACTION
                                                                                             ACTION                            ORGANISA- STATUS
                                                                                                                              ORGANISATION
                                                                                                                               TION
                                                                                                                                           STATUS MEASURES
                                                                                                                                                   MEASURESOFOFSUCCESS
                                                                                                                                                   CESS
                                                                                                                                                                SUC-
  Domain Action Tables                                                                        Te Rā Kaumātua/Kuia:
                                                                                               Te Ra Kaumātua    / Kuia
                                                                                                                              Henderson-
                                                                                                                               Henderson-
                                                                                                                                                Ongoing
                                                                                                                                                 Ongoing
                                                                                                                                                           Kaumātua and Kuia in
                                                                                                                                                             Kaumātua      and Kuia in
                                                                                              Enable  Māori Kaumātua          Massey  Local                the  Henderson–Massey
                                                                                               Enable
                                                                                              and  KuiaMāori   Kaumātua
                                                                                                        to connect  and        Massey
                                                                                                                              Board                          the Henderson–Massey
                                                                                                                                                           local  community are kept
                                                                                               and Kuia
                                                                                              share theirtoculture.
                                                                                                            connect            Local Board                   local community
                                                                                                                                                           connected     to eachareother
                                                                                               and share their culture.                                      kept  connected     to each
                                                                                                                                                           and their cultural network.
                                                                                                                                                             other and their cultural
                                                                                              Build three additional          Papakura          Ongoing    MHU    have assisted
                                                                                                                                                             network.
                                           OUR COMMUNITY TOLD US                              kaumātua housing units at       Marae,                       Papakura Marae through
                                           IT WANTS                                           Build threeMarae.
                                                                                              Papakura    additional
                                                                                              kaumātua housing units
                                                                                                                               PapakuraLocal
                                                                                                                              Papakura
                                                                                                                               Marae,
                                                                                                                                                 Ongoing     Māori
                                                                                                                                                           the       Housing Unit
                                                                                                                                                                development
                                                                                                                                                             have   assisted
                                                                                                                                                                                 process
                                                                                                                                                                              Papakura
                                              • Te Ao Māori, reo and tikanga to be                                            Board                        and this has led to nine
                                                valued and visible everywhere.                at Papakura Marae.               Papakura Local                Marae through
                                                                                                                                                           Kaumātua     housesthe being
                                                                                                                               Board                         development
                                                                                                                                                           built on the Marae.process
                                              • Marae that are safe and accessible                                                                           and this has led to nine
                                                and utilised for events, activities and       Kia ora Te Marae —              Te Kotahi a       Ongoing    Increased
                                                                                                                                                             Kaumātua   delivery
                                                                                                                                                                           housesofbeing
                                                socialising.                                  Marae Development:              Tāmaki                       Marae    services
                                                                                                                                                             built on          that are
                                                                                                                                                                       the Marae.
                                                                                              Advocate on behalf                                           mana enhancing and
                                           WHY THIS IS IMPORTANT
            KAUMĀTUA                       As Māori we are Tangata Whenua, we have
                                                                                               Kiamarae,
                                                                                              of    ora Tesupport
                                                                                                            Marae -the
                                                                                               Marae Development
                                                                                              development      and delivery
                                                                                                                              Te Kotahi a
                                                                                                                              Tāmaki
                                                                                                                                                 Ongoing     Increased
                                                                                                                                                           align
                                                                                                                                                             Marae
                                                                                                                                                           kuia
                                                                                                                                                                          delivery of
                                                                                                                                                                  with kaumātua      and
                                                                                                                                                                      services that are
                                                                                                                                                                 needs/aspirations.

            AND KUIA                       kaitiakitanga of te taiao. It is important that
                                           our world view is incorporated into an age-
                                                                                               Advocate
                                                                                              including
                                                                                                           on  behalf
                                                                                              of Marae services,
                                                                                               of marae,education,
                                                                                                            support
                                                                                               the development      and
                                                                                                                                                             mana enhancing
                                                                                                                                                           Meaningful
                                                                                                                                                             align
                                                                                                                                                           are      with kaumātua
                                                                                                                                                                developed     and
                                                                                                                                                                                   and
                                                                                                                                                                          relationships

                                                                                                                                                             kuia needs/aspirations.
                                                                                                                                                                                      and
                                           friendly Tāmaki Makaurau.                          health   and social services.                                sustained    with Auckland
                                                                                               deliveryopportunities
                                                                                              Create     of Marae to                                       Council   and its
                                                                                                                                                             Meaningful       Council
                                                                                                                                                                            relationships
                                                                                               services,whānau
                                                                                              support     includingand                                     Controlled    Organisations.
                                                                                                                                                             are developed
                                                                                               education, wellbeing,
                                                                                              community      health and                                     and sustained with
                                                                                               social                                                      Improved delivery of
                                           Māori – tangata whenua – have                      such   asservices.  Create
                                                                                                        civil defence                                       Auckland Council and
                                                                                               opportunities    to support                                 Marae services.
   Taha                                                                                       centres,  kōhanga     reo                                     its Council Controlled
Hinengaro                 Taha Whānau      a unique cultural identity that                     whānau    and   community
                                                                                              and early childhood                                           Organisations.
                                           is recognised through Te Tiriti o                   wellbeing, such as
                                                                                              education.
                                           Waitangi. It is important to ensure                                                                               Improved delivery of
                                                                                               civil defence centres,
                                                                                              Collaborate with other          Te Oranga         Amplify    Enhanced    care is given
                                                                                                                                                             Marae services.
                                           that the rangatiratanga (self-                      kōhanga reo and early
                                                                                              service providers to            Kaumātua                     to kaumātua and kuia
                                           determination) and kaitiakitanga                    childhood education.
                                                                                              extend support to other         Kuia Disability              by linking their whānau
                                           (guardianship) of kaumātua and kuia                 Collaborate
                                                                                              whānau          with other
                                                                                                         members     of        Te Oranga
                                                                                                                              Support  Services  Amplify     Enhanced
                                                                                                                                                           members    to care is given
                                                                                                                                                                         services  they
                             Taha Wairua
   Taha Tinana
                                           (Māori elders) as tangata whenua                    service providers
                                                                                              kaumātua     and kuia.to         Kaumatua
                                                                                                                              Trust                          to kaumātua
                                                                                                                                                           may   require. and kuia
                 Whenua
                                           (people of the land) is recognised.                 extend support to other         Kuia Disability               by linking their whānau
                                                                                               whānau members of               Support Services              members to services
                                                                                               kaumātua                        Trust                         they may require.
                                                                                               and kuia.

  24                                                           TĀMAKI TAUAW HI KAUM ĀTUA     Age-Friendly Tāmaki Makaurau                                                                 25
ACTION                       ORGANISATION STATUS MEASURES OF SUCCESS
 Facilitate Kaumātua Kuia    Te Oranga          Ongoing   A very rich sensory
 Day Activity Programme      Kaumatua                     experience that
 offering a variety of       Kuia Disability              stimulates or awakens
 therapeutic activities      Support Services             the mind and body by
 to help strengthen          Trust                        way of touch, sound,
 the wairua, hinengaro                                    taste, colour and smell.
 and tinana. The service
 specifically seeks to
 support kaumātua and
 kuia suffering from
 neglect and/or dementia.

 Mauri Ora: Provide a        Te Oranga          Ongoing   A care plan developed
 Kaupapa Maori Needs         Kaumatua                     along with kaumatua,
 Assessment that is          Kuia Disability              kuia and whanau.
 culturally sensitive and    Support Services
 appropriate to the needs    Trust
 of kaumātua kuia and
 whānau.

 West Auckland Huhuinga      Waitākere Local    Ongoing   Kaumātua and Kuia
 Kaumātua/Kuia: Facilitate   Board                        in Waitākere are kept
 whakawhanaungatanga                                      connected to each
 for kaumātua and kuia                                    other and their cultural
 to learn the protocols of                                network.
 tangihanga and other
 tikanga practices.

 Te Ra Kaumātua/             Waitākere Local    Ongoing   People of different
 Kuia: Facilitate an         Board                        ages participate in the
 intergenerational event                                  event and share their
 at Te Kura Kaupapa                                       experiences.
 Māori o Te Kōtuku.

26                                                          TĀMAKI TAUAW HI KAUMĀTUA
OUR COMMUNITY TOLD US                         ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                                           IT WANTS                                       Asian Services: Provide       Age Concern        Amplify   Increased number of older
                                             • An open, friendly society inclusive        tools, information and                                     people supported.
                                               of all cultures, where there is care,      skills that are culturally                                 Increased number of
                                               respect and all people are valued.         and linguistically                                         active volunteers.
                                                                                          appropriate to help
                                             • Opportunities for connection with                                                                     Benefits of both
                                                                                          older Asian people to
                                               our own culture, other cultures and                                                                   participation and

       CULTURE AND                             intergenerationally.
                                                                                          participate and live
                                                                                          independently for longer.
                                                                                                                                                     volunteering are

        DIVERSITY                          WHY THIS IS IMPORTANT
                                           It is important to understand and respect
                                                                                          Deliver programmes
                                                                                          that reduce barriers to
                                                                                                                        Albert-Eden
                                                                                                                        Local Board
                                                                                                                                           Ongoing
                                                                                                                                                     evaluated.
                                                                                                                                                     People are included,
                                                                                                                                                     interconnected and
                                           each other, be connected, and stay active
                                                                                          migrants and refugees,                                     celebrate our diversity
                                           and engaged in our culture and customs.
                                                                                          Rainbow Communities,                                       and widespread
                                                                                          youth, children, older                                     participation is enabled.
                                                                                          people and people of all
                                                                                          abilities.
                                           It is important that all older                 Chinese Housebound            Auckland Council   Pilot     Trial to be assessed in
   Taha
Hinengaro                 Taha Whānau      Aucklanders can participate and be             Trial: Partner with the                                    six months.
                                           active in their own cultural practices         New Zealand Overseas
                                           and traditions. They feel respected            Chinese Union to deliver
                                           for who they are, feel safe to be              the housebound service to
                                                                                          older Chinese adults.
                                           themselves and their identity is
                             Taha Wairua
                                           valued.                                        Create and support            Auckland Council   Ongoing   Improved participation
   Taha Tinana
                                                                                          opportunities for older                                    rates of seniors in local
                 Whenua
                                                                                          people to engage in their                                  groups and activities.
                                                                                          culture through groups                                     Increased feelings of
                                                                                          and activities in Auckland                                 connection to community
                                                                                          Council facilities and                                     for seniors.
                                                                                          spaces.

                                                                                          Provide culturally            Bhartiya Samaj     Ongoing   Increased number of older
                                                                                          appropriate retirement        Charitable Trust             people supported.
                                                                                          care and services at BUPA                                  Increased participation.
                                                                                          David Lange care home
                                                                                          Aashirwad wing.

 28                                                          TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                            29
ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
 Provide culturally and        CNSST Foundation New      Approval as an accredited
 linguistically appropriate                              home-based support
 home-based support                                      service provider is gained.
 service for older Chinese                               Culturally appropriate
 people.                                                 home-based support
                                                         services start to be
                                                         provided to Chinese
                                                         seniors in Auckland.
 Taumatua Programme:           Henderson-      Ongoing   Older people in the
 Support Taumatua to lead      Massey Local              Tuvaluan local community
 and participate in Pacific    Board                     are kept connected to
 Art, workshops, activities,                             each other and have
 gatherings and events.                                  the ability to tell their
                                                         stories and pass on their
                                                         knowledge.
 Deliver the Day Care          TOA Pacific     Ongoing   Increased number of
 Ageing in Place initiative                              attendees.
 (MAAMA): For Pacific
 older adults 55 years old
 and over with Alzheimer’s
 disease or those who have
 suffered strokes and are
 lonely or live alone during
 the day and need care.
 Empower to Pamper             TOA Pacific     Ongoing   Older people are
 Programme (ETP):                                        supported to share their
 Promote the rights of                                   thoughts and feelings.
 older persons to prevent
 the occurrence of neglect
 and abuse of Pacific Older
 people.

Age-Friendly Tāmaki Makaurau                                                        31
OUR COMMUNITY TOLD US                            ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                            IT WANTS                                         Conduct an audit of           Auckland Council    Ongoing   Increased use of facilities by
                               • Environmental recognition and               the age-friendliness of                                     seniors.
                                 action to protect Papatūānuku and           facilities including parking,                               Increased use of digital
                                 our harbours.                               public transport options                                    searches for age-friendly
                                                                             and access to buildings.                                    facilities.
                               • Accessible buildings, indoor and
                                 outdoor activities,with clean,                                                                          Facilities managers choose

   TE TAIAO –                    accessible, and well-maintained                                                                         to prioritise accessibility.

  THE NATURAL                    public amenities in the places we go.
                                                                             Develop guidance               Auckland Council   New       Accessible dining spaces

   AND BUILT                WHY THIS IS IMPORTANT                            including a checklist
                                                                             for accessible dining
                                                                                                                                         checklist is promoted and
                                                                                                                                         available on the Auckland

 ENVIRONMENTS               Te taiao and outdoor space and buildings
                            are important for our physical and social
                            wellbeing. We want to continue to be
                                                                             spaces for business and
                                                                             community use.
                                                                                                                                         Design Manual site.

                            active, to go places safely, comfortably and     Develop guidance on        Auckland Council       New       Designing Play Spaces for
                            with confidence. It is also our duty to act as   Designing Play Spaces for                                   Older Adults is promoted
                            kaitiaki of our environment.                     Older Adults is finalised                                   and available on the
                                                                             and available for Auckland                                  Auckland Design Manual
                                                                             Council staff and the                                       site.
                                                                             community to utilise.
                            It is important that we take care
                                                                             Provide communities with       Auckland Council   Ongoing   Tāmaki Makaurau’s open
                            of our environment. The natural
                                                                             access to local and                                         spaces are developed
                            and built environments have a                    regional parks:                                             to provide a variety of
                            major impact on the mobility,                                                                                opportunities for all
                                                                                • maintain and
                            independence and quality of life of                                                                          Aucklanders to connect
                                                                                  support the
                            older people as they go about their                   development of local                                   with nature.
                            daily lives beyond their homes.                       open spaces to meet
     Taha Tinana
                                                                                  community needs
                   Whenua
                                                                                • protect, manage
                                                                                  and enhance natural
                                                                                  landscapes within
                                                                                  council’s regional
                                                                                  parks and maunga.

32                                              TĀMAKI TAUAW HI KAUM ĀTUA    Age-Friendly Tāmaki Makaurau                                                            33
ACTION                        ORGANISATION STATUS MEASURES OF SUCCESS                      ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
Review the Regional Parks     Auckland Council   Ongoing   Our plans, strategies and       Maintain accessible            Howick Local      Ongoing    Facilities are accessible
Management Plan to                                         policies better reflect the     outdoor spaces and             Board                        and well maintained.
better reflect the needs of                                needs of all Aucklanders,       buildings so people of
all Aucklanders, including                                 including older people.         all ages and stages can
older people.                                                                              use them to stay healthy,
Support volunteering in       Auckland Council   Ongoing   Increased opportunities for     active and connected.
parks working with local                                   older Aucklanders to protect    Enhance existing facilities    Maungakiekie-     Ongoing    Our facilities and open
boards to deliver the                                      our environment.                so they are accessible to      Tāmaki Local                 spaces are accessible.
local parks ecological                                                                     people of all ages and         Board
and environmental                                                                          abilities.
programme.
                                                                                           Build accessible               Rodney Local      Ongoing    Our communities have
Auckland Paths Initiative: Auckland Transport Ongoing      People can find what            playgrounds for people of      Board                        great local options for
Provide information about                                  they’re looking for.            all ages and stages.                                        indoor and outdoor sport
our existing user-friendly                                                                                                                             and recreation that provide
infrastructure.                                                                                                                                        opportunities for all ages
Investigate the end-to-end Auckland Unlimited Amplify      Increased percentage of                                                                     and abilities.
journey of the audience                                    older adults accessing our      Kia ora te Taiao –             Te Kotahi a Tāmaki Ongoing   Marae Mana whenua
and employee through                                       venues due to improved          Kaitiakitanga –                                             are actively engaged in
an accessibility and age-                                  accessibility.                  Mana Whenua exercise                                        protecting te Taiao the
friendly lens. Continue to                                                                 Kaitiakitanga of Te Taiao                                   environment.
improve accessibility at                                                                   in Tāmaki Makaurau                                          Marae Mana Whenua
all Auckland Unlimited                                                                     (Mana whenua):                                              exercise increased
venues to enable mobility,                                                                 Advocate on behalf                                          Kaitiakitanga.
independence and quality                                                                   of marae and actively
of life.                                                                                                                                               Mātauranga Māori
                                                                                           exercise Kaitiakitanga
                                                                                                                                                       concepts such as
Ensure our outdoor spaces Devonport-             Ongoing   Our parks, sports fields,       responsibilities and
                                                                                                                                                       Maramataka are
and playgrounds are        Takapuna                        community facilities,           obligations in Tāmaki
                                                                                                                                                       normalised.
accessible so that people Local Board                      beaches and open spaces         Makaurau alongside
of all ages and stages can                                 are well maintained to          Mana Whenua where
use them.                                                  meet the recreation and         possible. Provide a
                                                           social needs of our growing     coordinated and aligned
                                                           population.                     approach to remediate,
                                                                                           regenerate, protect
Ensure parks, coastal        Hibiscus and Bays   Ongoing   Provide a range of play
                                                                                           and enhance the mauri
facilities and amenities are Local Board                   and active recreation
                                                                                           of these treasured
adaptable and accessible                                   opportunities for all ages.
                                                                                           environments for present
for a range of activities,
                                                                                           and future generations.
abilities and age groups.

34                                                             TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                            35
OUR COMMUNITY TOLD US                          ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                             IT WANTS                                       Staying Safe: Provide          Age Concern and   Ongoing   Number of courses run.
                                • Safe and accessible roads, footpaths,     classroom-based courses        Waka Kotahi                 Number of participants.
                                  public transport, transport hubs          designed to help improve
                                  and everything in between that                                                                       Self-reported increased
                                                                            the road safety of seniors.
                                  accommodate different abilities and                                                                  knowledge about other
                                  modes of transport.                                                                                  transport options available
                                                                                                                                       to help keep mobile.

      TRANSPORT                 • Transport journeys that are
                                  seamless, with accessible parking
                                  options, seating and weather
                                                                            Build safe roads and
                                                                            walkways
                                                                                                           Aotea/Great
                                                                                                           Barrier Local
                                                                                                                                       People of all ages can
                                                                                                                                       travel safely on our roads
                                                                                                           Board                       and walkways.
                                  protection at stops and drivers to
                                  wait until people are seated on           SuperGold: Seniors can      Auckland             Ongoing   Senior Citizens use public
                                  public transport.                         travel for free on trains   Transport                      transport.
                                                                            and selected bus and ferry
                             WHY THIS IS IMPORTANT                          services in Auckland, after
                             We want to move around and do the              9am weekdays and all
                             things we have always done easily,             day on weekends and
                             safely and with confidence. Having             public holidays.
                             transport options helps us stay active and
                             independent. If things aren’t accessible,      Total Mobility Scheme:     Auckland              Ongoing   Eligible people use the
                             we can’t participate.                          Funded in partnership      Transport                       assistance for subsidised
                                                                            with central government,                                   door-to-door transport
                                                                            the Total Mobility                                         services wherever scheme
                                                                            Scheme assists eligible                                    transport providers
                             Accessible and affordable transport            people with long-term                                      operate.
               Taha Whānau   is key to ensuring Auckland’s older            impairments to access
                                                                            appropriate transport to
                             population can age actively and
                                                                            meet their daily needs and
                             remain engaged with the community,
                                                                            enhance their community
                             with access to health and social               participation.
                             facilities.
                                                                            Ensure all buses are           Auckland          Ongoing   All buses are accessible
 Taha Tinana                                                                accessible, enabling           Transport                   (currently at 99%).
                                                                            passengers with mobility
                                                                            impairment easier access
                                                                            to bus services.

36                                              TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                            37
ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
Extend customer service        Auckland    Ongoing   Customers receive a good
training programme             Transport             standard of service across
(‘Thank You Driver’                                  the Auckland network.
Integrated Networks)
for Auckland Council
and Auckland Transport
frontline-facing staff.

Educate public transport   The Stroke      New       Transport operators’ plans
operators on how to safely Foundation                and strategies identify
communicate with and                                 training to assist easy
transport people affected                            access for people affected
by stroke.                                           by stroke.
                                                     The stroke-affected
                                                     community report easier
                                                     and safe access on public
                                                     transport.

Age-Friendly Tāmaki Makaurau                                                  39
OUR COMMUNITY TOLD US                           ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                                    IT WANTS                                        Deliver more              Auckland Council Ongoing        Increased number of new
                                       • Affordable housing for all, across         developments on           and Eke Panuku                  partnerships formed.
                                         Auckland.                                  surplus council land,                                     Increased number of new
                                                                                    in partnership with                                       affordable housing units.
                                       • Different housing types, models and
                                                                                    Community Housing
                                         sizes, with housing options that are
                                                                                    Providers, mana whenua,
                                         universally designed to allow us to

                HOUSING                  age in place.

                                    WHY THIS IS IMPORTANT
                                                                                    mataawaka trusts or
                                                                                    organisations, government
                                                                                    and private developers.
                                    Good safe housing provides us with shelter,     Support residents to           Haumaru          Ongoing   Utilise surveys and feedback
                                    privacy and security. It is important to have   ‘age in place’ and ensure      Housing                    from tenants /awards and
                                    housing choices and the ability to age in       all new Haumaru Housing                                   acknowledgments given for
                                    place, stay connected to our community          complies with the Healthy                                 developments.
                                    and be near family, services and facilities.    Homes Regulations,
                                                                                    considering the future
                                                                                    needs of tenants.

                                    Appropriate housing design and                  Complete the Highbury       Kāinga Ora and      Ongoing   The development is
   Taha                                                                             Triangle development,       Eke Panuku                    completed and fully
Hinengaro
                      Taha Whānau   housing proximity to community and
                                                                                    including adaptable                                       tenanted within the agreed
                                    social services allow older residents
                                                                                    design for deaf people,                                   development timeframe.
                                    to live comfortably and safely, while
                                                                                    people with intellectual or
                                    housing affordability gives them                developmental disabilities,
                                    peace of mind.                                  mental health disabilities,
                                                                                    learning disabilities and/
  Taha Tinana
                      Whenua                                                        or vision loss.
                                                                                    Ensure at least 15% of         Kāinga Ora       Ongoing   The 15% national target
                                                                                    all Kāinga Ora’s public                                   has been achieved (and
                                                                                    housing new builds are                                    exceeded).
                                                                                    built to Universal Design
                                                                                    standards.
                                                                                    Ensure the Highbury            Kāinga Ora and   Ongoing   The development is
                                                                                    Triangle development is        Eke Panuku                 completed and fully
                                                                                    accessible for people with                                tenanted within the agreed
                                                                                    mobility needs.                                           development timeframe.

 40                                                    TĀMAKI TAUAW HI KAUM ĀTUA    Age-Friendly Tāmaki Makaurau                                                           41
ACTION                     ORGANISATION STATUS MEASURES OF SUCCESS
Support our other          Kāinga Ora    Ongoing   The 15% national target
Kāinga Ora housing                                 has been achieved (and
to meet as many of                                 exceeded).
our Universal Design
standards as possible.

Invest in Haumaru          Eke Panuku    Ongoing   Increased number of units
Housing new builds and                             refurbished and new units
refurbishment.                                     delivered.

Support working            Puketāpapa    Ongoing   Neighbourhoods are
closely with housing       Local Board             well-designed and
developers such as                                 interconnected with healthy
Kāinga Ora or private                              and affordable homes.
developers to ensure the
delivery of community-
centred housing and
neighbourhoods.

42                                                      TĀMAKI TAUAW HI KAUMĀTUA
OUR COMMUNITY TOLD US                          ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                                           IT WANTS                                       Pilot psychosocial group     Age Concern          Pilot     Feasibility of delivering
                                             • Barrier-free access to transport,          intervention (interpersonal                                 group treatment for
                                               facilities, activities, outdoor spaces     psychotherapy, meditation                                   loneliness in the community.
                                               and events.                                and creative art activities)
                                                                                          for older New Zealanders
                                             • Affordable activities, programmes
                                                                                          with loneliness.
                                               and venues for our groups.

         SOCIAL                            WHY THIS IS IMPORTANT
                                                                                          Pilot community/social     Age Concern            Pilot     Increased number of

      PARTICIPATION                        It is important to be inclusive and
                                           included so we can maintain our
                                                                                          connector model to
                                                                                          support older adults to
                                                                                          remain socially engaged in
                                                                                                                                                      volunteers.
                                                                                                                                                      Increased number of
                                                                                                                                                      referrals to pilot.
                                           independence and social connections            their communities.
                                                                                                                                                      Increased number of
                                           and make new connections.
                                                                                                                                                      participants.
                                                                                          Social Connections             Age Concern        Amplify   Increased number of older
                                                                                          Programme: Facilitate                                       people supported.
                                           Participating in leisure, social,              the engagement of older                                     Increased number of
   Taha
Hinengaro                 Taha Whānau      cultural and spiritual activities in the       people in community life                                    volunteers.
                                           community fosters older people’s               and activities.
                                                                                                                                                      Evaluated benefits of
                                           continued interaction with society                                                                         both participation and
                                           and helps them stay engaged and                                                                            volunteering.
                                           informed.
                                                                                          Forever Fit programme:         Auckland Council   Amplify   The Forever Fit programme
                             Taha Wairua                                                  Grow programme across                                       is expanded to four
   Taha Tinana
                 Whenua
                                                                                          council facilities.                                         additional facilities.

                                                                                          Provide fitness classes        Auckland Council   Ongoing   Increased opportunities for
                                                                                          and specifically for older                                  older people to be active in
                                                                                          people.                                                     spaces (indoor and outdoor)
                                                                                                                                                      that are affordable,
                                                                                                                                                      convenient and close
                                                                                                                                                      to home.
                                                                                          Support people aged            Auckland Council   Ongoing   Improved participation rates
                                                                                          55 years and over to                                        of seniors.
                                                                                          participate in community                                    Increased opportunity for
                                                                                          life and engage in                                          ongoing learning.
                                                                                          continuous learning.

 44                                                           TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                         45
ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
Develop an audience            Auckland         Amplify   There is a clearly articulated
strategy to support an         Unlimited                  policy that supports social
age-friendly Auckland.                                    participation of older adults
                                                          and a strategy to achieve
                                                          this outcome.
Facilitate social activities Bhartiya Samaj     Amplify   Increased number of older
to support new migrants      Charitable Trust             people supported.
integrate into society and                                Increased participation.
help reduce loneliness and
isolation.
Facilitate monthly van       Haumaru Housing    Ongoing   Survey results and tenant
trips for residents to                                    feedback are utilised.
socialise and participate in
activities.

Foster belonging,              The Selwyn       Ongoing   InterRai data and wellbeing
encourage social               Foundation                 outcome measures are
connectedness and                                         utilised.
support resilience, leading
to fulfilment and growth
for older people through
meaningful programmes.
Provide older people in    The Selwyn           Ongoing   InterRai data and wellbeing
the Selwyn community and Foundation                       outcome measures are
residential care homes                                    utilised.
with engagement in life
activities and programmes
that meet their cognitive,
social and physical needs.
Enable older people and        Waitematā        Ongoing   Community members share
people of different ages                                  social connections and
                               Local Board
and stages to participate                                 improved wellbeing.
in community life and
activities.

Age-Friendly Tāmaki Makaurau                                                          47
OUR COMMUNITY TOLD US                           ACTION                          ORGANISATION STATUS MEASURES OF SUCCESS
                                 IT WANTS                                        Conduct research on             Auckland Council   Ongoing   Research is carried out and
                                    • Visibility, positive images, diversity     the quality of life and                                      reported every five years
                                      and stories of older Aucklanders.          wellbeing of older                                           from 2021/22.
                                                                                 Aucklanders to produce a
                                    • Intergenerational respect and
                                                                                 five-yearly Quality of Life
                                      understanding of our lives, choices
                                                                                 Status Report.
                                      and diversity.

          RESPECT                WHY THIS IS IMPORTANT
                                                                                 Develop age-friendly            Auckland Council   New       Resources are developed

        AND SOCIAL               As a diverse group it is important for our
                                                                                 resources/toolkit for the
                                                                                 council and communities
                                                                                                                                              to consider older people
                                                                                                                                              when designing and

         INCLUSION               wellbeing to continue to have a purpose,
                                 to be valued and to contribute to our
                                 communities.
                                                                                 to use when designing
                                                                                 and delivering services to
                                                                                 support older people.
                                                                                                                                              delivering services.
                                                                                                                                              Resources are promoted
                                                                                                                                              to staff and community
                                                                                                                                              organisations.

                                                                                 Explore opportunities to        Auckland Council   New       Opportunities and issues
                                 An inclusive society respects                   support collective impact                                    are identified where
   Taha
Hinengaro
                   Taha Whānau   older people and encourages                     initiatives identified by the                                collaborative action would
                                 them to participate in social, civic            sector.                                                      provide greater impact.
                                 and economic life of the region.                                                                             The Implementation Group
                                 Intergenerational interaction and                                                                            is supported by Auckland
                                 raising awareness about ageing                                                                               Council to work collectively.
                                 helps older people feel valued in               Invest in intergenerational     Auckland Council   Ongoing   Library programmes
               Taha Wairua       their community.                                practice, process,                                           are accessible to all and
                                                                                 and promotion, e.g.,                                         create opportunities
                                                                                 technology help from                                         for intergenerational
                                                                                 youth volunteers,                                            connections.
                                                                                 programmes run by
                                                                                 older adults for children
                                                                                 and teens (cooking,
                                                                                 sewing, embroidery) and
                                                                                 community days.

48                                                   TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                             49
ACTION                       ORGANISATION STATUS MEASURES OF SUCCESS                     ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
Provide intergenerational CNSST Foundation Pilot         Increased number of             Build an age-friendly       Ōrākei Local     Ongoing   All groups in the community
mentoring programme.                                     participating youth             community, where people Board                          feel informed and included.
Youth mentors provide IT                                 mentors.                        of all ages, kuia and
training and support and                                 Increased number of             kaumātua, can live healthy
in return older mentors                                  participating senior            and active later lives,
provide Chinese language                                 mentors.                        participate in activities
and food.                                                                                they value and contribute
                                                         Increased demand.
                                                                                         to their communities for as
Support community-led        Franklin Local    Ongoing   Our people are supported        long as they want to.
projects that encourage      Board                       to actively contribute to
                                                                                         Provide Caring Caller          St John       Ongoing   Volunteers are recruited
inter-generational activity.                             their community and the
                                                                                         programme to those who                                 and supported.
                                                         places they live.
                                                                                         need the service.                                      Those who require the
Good Neighbour               Haumaru Housing   New       Survey results and tenant                                                              service are identified and
Programme – Support                                      feedback are utilised.                                                                 contacted regularly.
Haumaru’s tenants to
                                                                                         Facilitate opportunities      Whau Local Board New     Number of sessions held.
develop and maintain
                                                                                         for older people to                                    Attendance numbers.
a sense of community
                                                                                         participate in inter-cultural
and support within their                                                                                                                        Range of groups that
                                                                                         and intergenerational
village.                                                                                                                                        participate.
                                                                                         community-led
Provide intergenerational    Kaipātiki Local   Ongoing   Our diversity is a              programmes, including                                  Responses from
opportunities for young      Board                       strength that we nurture        place-finding, introduction                            participants.
and old to share skills                                  and celebrate.                  to local marae, ethnic
and talents.                                                                             communities and physical
                                                                                         events.
Māngere-Ōtāhuhu Local        Māngere-Ōtāhuhu Ongoing     The plan guides local
Board Age-Friendly Plan:     Local Board                 board strategic decision        Whau Walking              Whau Local Board Ongoing     Number of sessions held.
Support older people in                                  making and investment           Communities: Provide                                   Attendance over 30 people.
Māngere-Ōtāhuhu to                                       to prioritise age-friendly      opportunities for older
                                                                                                                                                Number of other
thrive and prosper.                                      activity.                       people to participate
                                                                                                                                                organisations participating.
                                                                                         in low-impact exercise,
                                                                                         foster connection between                              Collated feedback
                                                                                         community agencies, build                              and learnings from
                                                                                         relationships with Māori                               participants.
                                                                                         organisations, support
                                                                                         Keeping Whau Clean and
                                                                                         strengthen governance.

50                                                           TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                        51
OUR COMMUNITY TOLD US                         ACTION                         ORGANISATION STATUS MEASURES OF SUCCESS
                                   IT WANTS                                      Continue flexible working      Auckland Council Ongoing   Increased staff engagement
                                     • Employment options and ways to            at Auckland Council to                                    and retention for those over
                                       transition from full-time employment      support a wide range of                                   60 years old.
                                       that recognise our changing               individual circumstances
                                       circumstances, abilities and the          and business needs.
                                       contribution we want to make.
                                                                                 Provide accessible         Auckland Council Ongoing       All members of the

         CIVIC                       • Opportunities for life-long learning.     methods of political                                      community can engage

     PARTICIPATION                 WHY THIS IS IMPORTANT
                                                                                 engagement, e.g., support
                                                                                 people to provide written
                                                                                                                                           with political processes
                                                                                                                                           (i.e., consulting on proposed

          AND                      We have skills, knowledge and experiences     and digital submissions on                                plans, reading council

      EMPLOYMENT                   to share that contribute to social and
                                   economic wellbeing.
                                                                                 local boards, plans, space
                                                                                 for verbal submissions
                                                                                 and alternative methods
                                                                                                                                           proposals, voting, etc.)
                                                                                                                                           in a format that is easily
                                                                                                                                           accessible to them.
                                                                                 of accessing political
                                                                                 information (videos,
                                   Older people are an asset to the              booklets, static imagery,
   Taha                                                                          posters).
Hinengaro
                 Taha Whānau
                                   community, and they continue
                                   contributing to their communities             Provide opportunities          Auckland Council Ongoing   Increased opportunities
                                   after retirement.                             for volunteers and                                        for older Aucklanders to
                                                                                 volunteering groups                                       protect our environment.
                                                                                 to directly deliver
                                                                                 environmental outcomes
                     Taha Wairua                                                 in Auckland’s parks.

            Whenua                                                               Develop a diversity       Auckland             New        That the workforce at
                                                                                 and inclusion policy,     Unlimited                       Auckland Unlimited, where
                                                                                 incorporating an age-                                     possible, represents the
                                                                                 friendly lens including                                   demographics of the
                                                                                 employment opportunities,                                 Auckland population.
                                                                                 staff development,
                                                                                 casual and volunteer
                                                                                 development and
                                                                                 recruitment.

52                                                   TĀMAKI TAUAW HI KAUM ĀTUA   Age-Friendly Tāmaki Makaurau                                                         53
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