Mae Kng Senior Assistant Director, Volunteer Resource Optimisation National Council of Social Service - Emmaus Strategies LLP
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Mae Kng Senior Assistant Director, Volunteer Resource Optimisation National Council of Social Service
#A Caring People
#A Cohesive Society
#A Confident Nation
© NCSS. All Rights Reserved
And surveys have shown that...
Graciousness does not yet characterize
81% agreed that Singapore is a caring Singapore society. Only 26% ranked
and cohesive society, but only a minority
Singaporeans highly for consideration for
wish to play a part in maintaining it
others and showing appreciation or
gratitude
Gap between aspirations and participation. Only 35% have volunteered in past 12 months
Only 39% of companies volunteer, but more are interested to do so
Current volunteers donated 5x more in funds than non-volunteers
Sources: MCCY Social Pulse Tracker, Individual Giving Survey 2016 and NVPC’s Corporate Giving Survey 2017
© NCSS. All Rights Reserved
A need to narrow the gap between
Aspiration & Action
© NCSS. All Rights Reserved
Tackle the pertinent issues
• Fragmented efforts and lack of info sharing
• Over served and under engaged segments
• Lack of volunteers and mismatch of expectations
© NCSS. All Rights Reserved
Volunteerism rate needs to be 70% with
ageing population: Grace Fu
Technological advances
Ageing population
Globalisation
How do we activate and strengthen
the social compact in the face of
increasing social and technological
divides?
Singapore hopes to double volunteerism rate from one in three currently
to 70% in 5 years’ time. Grow as a giving nation with a volunteer in
every household.
© NCSS. All Rights Reserved
Life-Stage Approach For Volunteerism
Youths Corporates Seniors
• Drop in values based • >1,000 companies under • Ageing population,
engagement in IHLs and NS, Company of Good and growing, increasing risk of social
decline in volunteerism after market failure in matching isolation and dementia
entering workforce cases
• Strengthen corporate giving
• WOG Youth Strategy ecosystem through raising • Support National Senior
through NYC and schools to standards, building pipelines of Volunteerism Movement,
ensure continuity from VIA CSR practitioners, and encourage volunteerism
to active contribution strengthening intermediaries for as a form of active ageing,
matching with focus on the “new
old”
• Impact: Youth as catalysts • Impact: Strong corporate giving
of positive social impact standards beyond just donations, • Impact: Increased senior
and agents of change regular/sustained partnerships volunteerism rate
© NCSS. All Rights Reserved
NCSS’ role in SG Cares
Strengthen Capabilities and Capacities in the Social Service Sector
• Unlock service-based opportunities through Volunteer Management framework
that enhances/replicates existing volunteer roles and designs new ones
• Develop and engage volunteer managers through skills framework, training,
networks, conferences and online communities
• Harness technology to develop innovative solutions and connect digital
initiatives
• Showcase sustainable and impactful volunteer partnerships through mindshare
building
© NCSS. All Rights Reserved
Lions Befrienders &
Pantropic (SME)
© NCSS. All Rights Reserved
Lions Befrienders: Redesigned Volunteer Role
Role : Medical Escort
1. Accompany seniors to appointment
2. Expedite medicine collection
3. Facilitate scheduling of appoint
4. Befriend and care for seniors
Skills / Equipment required
▪ Ability to speak in Mother Tongue and one dialect
▪ Ability to read and speak in English is preferred
▪ Preferable to have a driving licence
Frequency & Commitment Period
Monthly, for 6 – 12 months
Source: Fostering Meaningful Change Through Service-based Volunteerism by NCSS
© NCSS. All Rights ReservedRobust Volunteer Management Framework
Volunteer Manager Emily and team
▪ Align organisation needs with volunteer recruitment and needs
▪ Provide training and on-boarding
▪ Mentor volunteers for a few sessions
▪ Observe for fit between volunteers and seniors
▪ Interim feedback was shared to address concerns and improve
▪ Administer online satisfaction and feedback survey
© NCSS. All Rights ReservedSustainable and impactful partnerships
Location : Seniors in Chinatown area (Office in Bras Basah)
Time/Frequency: 2 - 4 hrs, monthly/flexible (according to
volunteer’s availability)
No. of volunteers: 6 staff (befriending to 4 – 5 seniors)
Duration: Jun 17 – Present
Key success factors:
#Locale-based
#Bite-size
#Structure
© NCSS. All Rights ReservedOutcomes to better support service delivery
Lions Befrienders’ Achievements
• 281% growth in number of volunteer hours
• Number of service-users served increased by 10%
• Volunteer managers better in engaging corporate volunteers and initiate
new projects
• LB committed to allocate more dedicated volunteer management resource
Sector Survey
• Organisation with dedicated volunteer management role is likely to
perform 10% better in volunteer management
• Focus on having framework of good volunteer management practices
than attaining high number of volunteers to improve service delivery
• Volunteer and Human Resource Management is an important aspect for
an effective organisation
Sources: NCSS Volunteer Manager Funding Scheme Impact Study and NCSS 2018 Sector Survey
© NCSS. All Rights ReservedSynergistic Partnership with VRO
Advocate and support Participate in VRO initiatives
Acknowledgement and profiling
Volunteer Management and share stories and best
of SG Cares at events
as a strategic focus practices
Social service organisations
Showcase Development &
Redesigning and Corporate Identification of
Equip social Strengthen
Curation of Volunteerism tech platforms
Corporate service Partnerships to cross-agency
organisations to be to support
Friendly inspire more coordination for
more ‘Corporate- efforts in
Volunteering sustained developing of greater collective
Volunteer Ready’ corporate impact
Opportunities sustained
involvements volunteerism
14
© NCSS. All Rights ReservedVolunteer
Management
Enlarging Capacity Volunteer Management Toolkit Playbook
Volunteer Management
Practices Review
Volunteer
Management Volunteer Support &
Framework Recognition
Volunteer On-boarding
and Training
Volunteer Recruitment Resources
and Selection Available
Here
Volunteer Opportunities
Identification
A Volunteer-ready
Organisation https://tinyurl.com/NCSS-Volunteer-Resources
© NCSS. All Rights ReservedEnlarging Capacity • Activity Facilitator
Youth • Mentor
• Administration
Support
Role
Re-design for
sustained • Activity Facilitator
Senior • Befriender (Home Visit)
volunteerism
Activity • Medical Escort
• Outing Coordinator Roles of Volunteers
Centre
• Administrator Supports
• Activity Facilitator
• Community/Outing Facilitator
Day • Enrichment Support
• Exercise Facilitator
Activity
• In-School Student Support • Befriender (Basic Care)
EIPIC & • Out-of-School Student Support Centre • Programme Facilitator
SPED • Resource Support • Resource Support
• Therapy Escort
© NCSS. All Rights ReservedEnhancing Capability
Volunteer Manager Circuit Training Programme Gallery Walk
Uplifting A 4 full-day workshop to equip new volunteer
Capabilities of management professionals in the adoption of
Volunteer Unconference
established Volunteer Management Framework on VM topic
Managers
Professional Certificate in Leadership Role Play
and Volunteer Management
In collaboration with the Singapore
Personal Action
University of Social Sciences (SUSS) to Planning
support the professional development
of leaders and volunteer management Conversation with
VM Practitioners
professionals in the social sector
© NCSS. All Rights ReservedEnhancing Capability
Volunteer Management Networking Sessions
Uplifting
Uplifting Quarterly session for volunteer management
Capabilities
Capabilitiesofof professionals in the sector to network and cross-
Volunteer
Volunteer learn from both within and from other
Managers
Managers professionals with aim to uplift their capability and
confidence in volunteer management
Friends of the Caring Community
(Workplace@Facebook)
A virtual environment for volunteer
management professionals to Share, Learn
and Collaborate
© NCSS. All Rights ReservedEnhancing Capability
Objectives:
E-learning –
Social service organisations can optimise
Uplifting
Uplifting Senior, Youth & and leverage on e-learning modules to:
Capabilities of
Capabilities of Disabilities
Volunteers www.ssi.sg/volunteer 1. Provide baseline training for volunteers
Volunteers
2. Equip volunteers with better knowledge
to interact with their service users Available for FREE
online
Working Befriending Overview to Understanding Understanding Understanding Understanding
Effectively with Seniors Disabilities Persons with Persons with Persons with Persons with
Youths Developmental Physical Sensory Intellectual
Disabilities Disabilities Disabilities Disabilities
© NCSS. All Rights ReservedLeveraging Enablers
Volunteer Management System (VMS)
Leverage on
Technology to 3-year MOU (2017-2019) with Trampolene (A*Star) to provide VMS on
promote volunteerism pro-bono basis to members of NCSS
and management of
volunteers
Ms CARA, your Caring And
Objectives:
1. Enable social service organisations to leverage Resourceful Assistant to broker
on systems to better manage and optimise corporate volunteers and
volunteer resource
charities based on needs,
2. Digitise and simplify volunteer administrative location and key success factors
workflow for sustained partnership
© NCSS. All Rights Reserved© NCSS. All Rights Reserved
“Doing good for others, caring for the vulnerable and needy in our midst, deepening our
sense of responsibility for each other – these will help us build a better home, where every
member of the Singapore community contributes to a caring society and in turn enjoys
strong social support.”
- Prime Minister Lee Hsien Loong, SG Cares Carnival, 13 January 2018
© NCSS. All Rights ReservedNo one can do everything,
but everyone can do something.
Page
23
© NCSS. All Rights ReservedDownload SG Cares App
Scan QR Code
THANK or
YOU
www.ncss.gov.sg/volunteer
www.sgcares.sg Connect with us
© NCSS. All Rights ReservedSG Cares
A national movement to support the efforts of
Singaporeans in building a
more caring and inclusive home for all, through
everyday acts of consideration and care, active
volunteerism, and organising ground-up efforts.
© NCSS. All Rights ReservedSG Cares’s Approach
INCULCATE SHARED
RESPONSIBILITY THROUGH
MINDSHARE BUILDING
• Affirm and inspire our caring spirit
• Synchronise communications
Drives • SG Cares as a rallying platform Drives
actions actions
Facilitates Reinforces
participation
Caring and Inclusive Home narrative and
mindset
“A Volunteer in Every Household”
Supports capacity growth
BUILD CAPABILITY & PROVIDE ENABLE ENVIRONMENT FOR POSITIVE
OPPORTUNITIES TO CONTRIBUTE NORMS AND ACTIONS
• Strengthen volunteering ecosystem Contributes to an enabling
• Promote key norms and behaviours
• Harness technology environment
• Support / Catalyse ground-up efforts
• Enhance local community model • Grow networks of champions
© NCSS. All Rights ReservedSG Cares Implementation Structure
• Speaker, Min (CCY) and Min SG Cares Steering
(SF) as co-chairs and involves
Committee
3P members
SG Cares Secretariat
(MCCY, NVPC & NCSS)
• Comprises MCCY, NVPC, MSF, SG Cares Coordination
NCSS, AIC (and MOE soon) Committee
Cause-Based Opportunities
Culture-Building Locale-Based Organisation
& Capabilities Building
MCCY-led MCCY-led NCSS & NVPC led
• SG Cares Culture Building • SG Cares Community Network • Various agencies leading
Workstream with 4 workgroups starting in 2 towns, expanding to 24 different work areas
Tripartite partnerships
© NCSS. All Rights ReservedSG Cares Logo
The SG Cares logo symbolises a commitment to the
caring narrative and is for free use by anyone who wish
to be part of the SG Cares movement in creating a
caring and inclusive home. The logo and guidelines for
use can be downloaded at www.sgcares.sg
General Guidelines:
❖ Use of masthead does not mean endorsement
❖ Permission for use will be withdrawn in cases of inappropriate use, for example:
• Use of masthead to sell goods
• Make threats of violence, personal attacks or derogatory remarks against others
• Advocate any political or religious agenda or cause conflict or misunderstanding in society
• Depict any inappropriate content
© NCSS. All Rights ReservedYou can also read
