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Contents Welcome to Queen Mary University of London Semester Dates 6 We are delighted that you have chosen to study with us Visas and Immigration 8-9 and look forward to your arrival. Housing & Council Tax 10-11 We know that you have a lot to arrange do contact us or arrange to meet with us on Your Arrival at Queen Mary 12 prior to arriving in London and we hope your arrival. We usually have an open-door, that this Arrival Guide can help. It includes drop-in policy, but due to Covid-19, we are Your Welcome Programme information you will need before and after currently operating an appointment system (Orientation) 14-15 you arrive at Queen Mary. Preparing to where you can book online to meet with us. Studying at Queen Mary 16-19 live and study abroad can sometimes be It is best to email us and we can arrange the overwhelming, but we are here to make best way to have a chat! Life on and around Campus 20-25 the transition as easy and enjoyable as Living in London 26-31 possible. Have a great time studying at Queen Mary! Student Support 32-37 You will find a handy Arrival Checklist Communication 38-39 on page 4, as well as useful information Enquiries: throughout. We have also provided contact Queens’ Building, Room E09 Useful Apps 40-41 details for various people and services (ground floor) Useful Contacts 42-44 that offer help and support during your Email: study-abroad@qmul.ac.uk studies. We hope you are looking forward Global Opportunities Office – to beginning your study abroad experience Campus Map, Location 19 and if there is anything we can help with, Here to Help! help or advice, If you need any at please email us qm .ac.uk ul study-abroad@ eeting. to arrange a m 2 qmul.ac.uk qmul.ac.uk 3
Your Arrival Checklist Before you arrive When you arrive pply for University housing A ell your family/those responsible T (if you are eligible) for you that you have arrived pply for your visa or ensure you A Collect your keys from Housing have relevant documents with you (if applicable) ook transport to Queen Mary if you B heck you can access the internet C intend to take a taxi. Alternatively, on your devices research your train/tube options before Complete enrolment arriving. Collect your student ID card ign your housing contract online S More information will be sent to you via (if applicable) email prior to your arrival. Complete module registration Register with the police (if applicable) Read all correspondence from Attend Global Opportunities Welcome Queen Mary carefully, including Programme week commencing your ‘Countdown to Queen Mary’ Monday 20 September 2021. This will be e-newsletters a mix of online and in-person sessions. Pre-enrol online Open a bank account (if applicable) Plan your budget Register with a doctor Plan your fee payments (if applicable) Attend Welcome events Prepare for your studies Attend induction events held Pack your suitcase and hand luggage by your School Collect Council Tax letter (if required) *You don’t have to do everything in this exact order but do use this list as a guide to ensure you have completed everything Follow the module add/drop process before arrival. if required, as advised by the Global Opportunities team 4 qmul.ac.uk qmul.ac.uk 5
Semester dates You can find our official term time dates, including national What is a “reading week”? Can I stay on campus over holidays here: qmul.ac.uk/about/calendar. Some academic schools have a ‘reading the holiday period? week’, which is an opportunity for you to Yes, you can stay on campus in your catch up on assignments and study for housing over the holiday period. Please Semester dates: Autumn 2021 your exams. Please consult the relevant check with the Housing Office for check-out Arrive on campus Arrive on Campus: Weekend of 18/19 September academic schools for dates and policies dates and/or your license agreement. on attendance during this week. Welcome Programme Week commencing Monday 20 September Can I leave campus before the end of term? Enrolment More information will be sent to you via You should not make any plans to leave email prior to your arrival campus before the end of term, unless you have checked with your academic school Teaching begins Monday 27 September that all exams and classes are complete for the semester. Teaching ends Friday 17 December Exam period Autumn semester only students will complete examinations during the teaching period: 27 September – 17 December 2021 or be set a form of alternative assessment (e.g. a written assignment) with online, remote submission. Full Year students will sit examinations for their autumn semester modules on the following dates: 6 January – 21 January 2022 6 qmul.ac.uk qmul.ac.uk 7
Visas and Do I need to register with postcode in their immigration application the Police? will have their BRP sent to the post office in Depending on your nationality and the Whitechapel (208A-210 Whitechapel Road, Immigration length of time you will be staying in the UK, Whitechapel, London, E1 1BJ). you may be required to register with the police as a condition of your immigration permission. If you are unsure if you need to do this then visit welfare.qmul.ac.uk/ international I need to get a Biometric Residence Permit. How do I do this? International students who will be studying To study at Queen Mary University of London, you will need to for more than six months will need to obtain a Biometric Residence Permit (BRP). ensure you hold a correct and valid visa. You will not be able to Students are required to collect their BRP commence your studies with us otherwise. within ten days of arriving in the UK. You should collect this from the local post You should ensure you have the relevant When can I arrive in the UK? office. Students who select Queen Mary’s documents with you to be checked at Law, regulations and policies can change immigration when you arrive in the UK. quickly. They are also dependent on other Your visa will then be checked when you factors (e.g date of application, nationality enrol at Queen Mary. etc.) Where can I find information We therefore recommend you check on visas? Advice and Counselling’s website for Queen Mary Advice and Counselling Service accurate and up-to-date advice. has extensive visa advice on their website welfare.qmul.ac.uk/international and we What should I do if I want to encourage you to read through this carefully travel outside of the UK? to ensure you are aware of what is needed If you want to travel to certain countries of you before traveling to study with us. within the European Economic Area, you may need a Schengen visa. If you would like If you are still unsure about which type of to speak to someone about this then please visa you require and for more information contact the Advice and Counselling Service. prior to your arrival at Queen Mary, you can contact us at study-abroad@qmul.ac.uk *This guidance was accurate as of August 2021. and we can refer you to our Advice and Please ensure you are up to date with the most Counselling Service, if appropriate. recent visa advice by viewing our website: welfare.qmul.ac.uk/international 8 qmul.ac.uk qmul.ac.uk 9
Housing Students staying in You can also view the Residents’ Handbook Queen Mary housing online: qmul.ac.uk/residences/handbook When can I move in? Students finding private housing Your licence agreement will show the date We would not advise arranging long- term Top Tip: you can move into the halls. You can collect rented accommodation from home. We Try not to over-pack. keys, and move your belongings into the recommend that you wait until you arrive You can buy most things room, on this day or any day after this date. in London and book some short-term you could want in the UK. accommodation for your first few weeks What to bring Don’t bring more than Collecting your keys either in a hotel, hostel or guest house. you can carry! You will be able to collect your keys when Housing in London is plentiful and it is We know it can be difficult to know what to you arrive at Queen Mary. You must have possible to find accommodation very pack, especially when you are moving to a signed your licence agreement (online) and quickly. new country! We hope that this section can have paid your deposit in order to do this. give you some useful advice. Can I bring food from home? Instructions for key collection can be found Housing Services can also help you find We don’t advise that you bring food into at: qmul.ac.uk/residences/college/arrival off-campus housing. They can provide Clothing the UK. There are many food items which information on where to look, and can Students in the UK mostly dress informally are illegal to bring into the country. London When are my residential fees due? go through your contract with you. – jeans, t-shirts, jumpers are essentials! We has many international food stores and Your licence agreement is your residential have a temperate climate which means it restaurants so you should be able to find fee confirmation. You will also receive an Further information is available here: isn’t usually too hot or too cold. Make sure a lot of your favourites from home. invoice for the full period of the licence qmul.ac.uk/residences/alternative you have a variety of clothes, including agreement and reminders and statements warm layers, a jacket, waterproof coat and Sending and storing luggage to your Queen Mary email address; it is Council Tax suitable footwear for rain. Don’t forget to We cannot store your luggage at any point. essential that you regularly check this Council Tax is a British property tax that is pack an umbrella too… However, there are lots of local storage account. Residential fees should be paid paid to the local council for local servicing centres in London. You can find these each term in full on or within 14 days from Electricals including rubbish collection, the police online, or contact us if you would like the commencement date of each period You should ensure that your electrical and fire service. If you are coming to Queen further information. stated on the licence. appliances (laptops, hairdryers, shavers Mary for the full academic year, you will etc.) are compatible with the UK voltage Housing equipment automatically be exempt from this tax. Your deposit is due by the deadline date system: 230V. Adaptors are cheap and If you are staying in Queen Mary housing Those living in student accommodation on your online housing offer. easy to find in travel shops, airports and you can order housing packs in advance are not required to pay Council Tax. For supermarkets. of arriving if you wish. The Residences website has full details more information see: welfare.qmul.ac.uk/ of University housing: qmul.ac.uk/ guides/council-tax For more information see: https:// residences eshop.qmul.ac.uk/product-catalogue/ accommodation 10 qmul.ac.uk qmul.ac.uk 11
Your Arrival at Queen Mary Arriving at Queen Mary Central London from Heathrow Airport: Can I arrive early? • The fastest option (15 minutes to Please check your housing contract for Paddington) is the Heathrow Express. move-in details. If you wish to arrive earlier, • The cheapest option is the Tube. please contact the Residences Team to query Take the Piccadilly line to Central London if this is possible: residences@qmul.ac.uk (50-60 minutes). What if I arrive late? • You can also take a London taxi. The If you think you are going to arrive late, cost to Central London is £45–£70 please let us know so that we can advise and the journey time is approximately the Housing Office. It is important that one hour. you attend/view online all of the Global Opportunities Welcome Programme The closest tube station to campus is during the week of 20 September 2021. If you Mile End. If you need advice about traveling are unable to attend you must inform us in to campus, please email us on the Global Opportunities Office. See more study-abroad@qmul.ac.uk. information on the Welcome Programme on I’m not arriving at Heathrow Airport – page 14-15. what should I do? Arriving at Heathrow Airport You can find directions to Mile End campus Unfortunately due to Covid-19, we are here: qmul.ac.uk/about/howtofindus/ unable to offer our usual airport collection mileend Please review your travel options and shuttle bus from Heathrow Airport to to campus, whether by taxi, train and/ campus. However, please note that there or tube. If in doubt, please contact us on are different available options to travel to study-abroad@qmul.ac.uk. 12 qmul.ac.uk qmul.ac.uk 13
Your Welcome Programme There will be a number of social events Global Opportunities events You can buy tickets (Orientation) taking place on and around campus Our team will be running events exclusively for all QMSU events throughout Welcome Week and your for associate students! In the past, we’ve on QMSU Events The Welcome Programme for new Study semester at Queen Mary. Please do check organised events such as pub quizzes website qmsu. Abroad and Exchange students at Queen your emails and social media for updates to test your British knowledge, speed org/events Mary is intended to welcome you to the as they’re a great way to get to know people meetings to get to know your peers and Events are released University and give you all of the essential and feel part of the amazing Queen Mary trips to our local independent cinema, weekly. information needed to make the most out community! to name a few. of your time here. Welcome Programme Schedule Housing Services events Housing and The Welcome Programme The Welcome Programme Schedule will be Our Housing Services team runs events for Make sure you read and watch all of QMSU run events sent to you by email before your arrival. students who are staying in Queen Mary throughout the year! the material we have prepared for you housing. They will also host an event about during Welcome Week, otherwise you Events and activities finding accommodation off-campus, should Don’t forget to check will miss out on essential information you you choose this option. their websites and keep We will send full details of events as need to enrol and successfully complete your eyes peeled they are released in your Countdown on the programme. We will cover a range Queen Mary Student Union (QMSU) of topics that help you settle in to London Newsletters which you receive via for posters. events email. You will be able to book a lot of life as well as your Queen Mary community. QMSU hosts events throughout the entire events before you arrive at Queen Mary. Orientation is also a great chance to meet semester. They have weekly club and music There will be a range of different activities other associate students joining us for nights, alcohol-free events and trips to a Your academic schools may also and event types, so whatever your the semester. range of places – from Ikea to Amsterdam! have induction events and social hobbies and interests are, there should be QMSU also provides you with the activities, which we strongly Full details about your Welcome something for you! Bearing Covid-19 safety opportunity to sign up to clubs, societies, encourage you to attend as they Programme will be outlined in your measures in place, some activities may be volunteering opportunities, sports clubs are a great way to make new Countdown to Queen Mary newsletters. altered. We will advise you as such as early and much more. We will announce friends! Please make sure you consult these. as possible. all of this in your Countdown Newsletters. 14 qmul.ac.uk qmul.ac.uk 15
Studying at Queen Mary Enrolling at Queen Mary For full details on how to pay please frequently as we will use this as your Queen Mary Mobile App You need to complete enrolment in order to view the following web link: correspondence address for all important The Queen Mary Mobile App is an be a student of Queen Mary. qmul.ac.uk/international-students/ news, reminders, deadlines and academic innovative application that allows you tuitionfees/payment information. to access comprehensive information, Complete pre-enrolment tools, news and events from Queen Mary – You will be sent an email before you arrive If you have any questions, please contact Student ID card directly to your device. at Queen Mary prompting you to complete our Fees Office on fees@qmul.ac.uk You will be issued with your Student ID card pre-enrolment online. You will need to log at enrolment. This card will allow you to With this feature you can: Please note, if you are not responsible access Queen Mary buildings. into your MySIS account to do this. If you for paying your fees (e.g. if your home • Check your module timetables are unsure of your log-in details, please university pays the fees on your behalf or if QMplus on the move contact us. you are an exchange student) then you will QMplus is Queen Mary’s Virtual Leaning • Log into QMplus and your Queen Enrol when you arrive not receive this invoice. Environment which includes useful Mary email Please follow the guidelines you will receive information and practical advice to help • Search for and renew library books I can’t attend enrolment, with your studies. You will be able to log via email before your arrival to campus to what should I do? directly from your phone complete enrolment as required. into QMplus using your Queen Mary log-in Please email us if you need to attend details which are issued when you complete • Check PC workstation availability Pay your fees before enrolling late enrolment. enrolment. The Global Opportunities across all of our campuses Queen Mary will send you an invoice before If you have questions don’t forget to Office has its own pages where you can • Receive the latest news from Queen Mary you arrive, which will represent the charge contact us: study-abroad@qmul.ac.uk access useful information. Your academic for the semester you are enrolled on. You schools will also have information posted • Access social media from your School, are then responsible for arranging payment on QMplus and they will explain this to you Institute or Faculty, and from Student Being a Queen Mary student Services of these fees. either in your School orientation or in the Queen Mary email address handbook they issue to you. • Information, news and events from Prior to arrival in London, you will be Queen Mary Students’ Union assigned a Queen Mary email address. You can access QMplus here: It is essential that this account is checked https://qmplus.qmul.ac.uk • Search campus maps for buildings and locations 16 qmul.ac.uk qmul.ac.uk 17
• Access useful links to Student Services Can I change my modules? Grades and Support We have an add/drop period at the start Assessments are normally marked on a of term. During this time you may make percentage scale (0-100%) and assigned Download the app and find out more a corresponding letter grade. changes to your schedules, however, please here: https://www.its.qmul.ac.uk/services/ be aware that some modules may not have students/mobile-app/ A – 70-100% B – 60-69% C – 50-59% space by this time. D – 45-59% E – 40-44% Modules and credits You will be provided with full details of Registering for modules how to add/drop modules during Further grade information can be obtained You should have already registered for your the Welcome Programme from your academic department. modules prior to arriving at Queen Mary. presentations. How will my credits and grades be If you have not done so then you should transferred back? notify us as soon as possible. Overseas institutions normally award Most students will be taking 60 credits per credit for study at Queen Mary on the basis semester, which is usually four 15-credit of four hours for each 15 credit module; modules. Some students on different 60 credits equal 16 credit hours. It is your programmes may be studying fewer responsibility to check whether your home modules/credits. institution follows a different policy. If you would like to choose to take To obtain credit for a module you must more than 60 credits (overload) or less complete all coursework and assessments (underload) then you will need to obtain required by the module organiser and fulfil written confirmation from your home all academic requirements for the module. institution and consult with the Global Examinations and assessments will not Opportunities Office. be rescheduled except under extenuating circumstances. A full list of modules can be found online: qmul.ac.uk/modules 18 qmul.ac.uk qmul.ac.uk 19
Life on campus Our campuses Catering outlets on campus: Explore the map at the end of this guide The majority of our undergraduate students •T he Curve serves a variety of hot and cold to find out more about our on-campus food from around the world. The Cafe Bar facilities. are based on our Mile End campus. Global serves Starbucks Fairtrade coffee. Queen Mary has been very Health modules are taught a short walk or bus ride away at our Whitechapel campus. • Ground is our campus coffee shop and deli welcoming, with lovely staff, Off-campus food selling Costa coffee, sandwiches, pastries great orientation events, and Local supermarkets including Our Mile End campus offers a community and snacks, located behind the library. Sainsbury’s, the Co-Op, Tesco, where you can live, relax and study. We many interesting Student Asda and Lidl. • Mucci’s is an Italian restaurant and bar have two shops, four cafés, two restaurants, located in Library Square. Union clubs to join.” There are a number of local supermarkets a bar, a gym, a bookshop and a bank on where you can do your daily or weekly site. There’s plenty of greenery and outdoor • Drapers Bar & Kitchen serves drinks and Laura from Monash shopping: space as we’re situated next to two lovely food and is located in the main Students’ University, Melbourne, Union building. Regularly shows live • The Co-operative Food – under Mile End parks and the picturesque Regent’s Canal, sporting events. spring 2020. bridge (open 7am-10pm, 7 days) but you’re only minutes away from Central London’s bustling streets. Please refer to the • The Learning Café is a coffee shop and deli • Co-operative – next to Stepney Green tube map at the end of this guide for reference. located in the library on the ground floor. Libraries (open 7am-11pm, 7 days) Meal Vouchers As a Queen Mary student, you will have • Tesco – a few hundred yards past Stepney On-Campus facilities The Curve’s ‘Breakfast and Evening Meals’ access to library facilities on the Mile Green tube (opens 6am-11pm, 7 days) Shops promotion gives you the opportunity to End, Whitechapel and West Smithfield • The Union Shop: Shop for day-to-day campuses. The Mile End library is a • Sainsbury’s – opposite campus pre-pay for breakfast and evening meals essentials, stationery and official Queen large multi-disciplinary library, while the (open 7-11, 7 days) on weekdays (excluding bank holidays). Mary branded clothing and merchandise. There is also the option to pre-pay for Whitechapel and West Smithfield libraries • Asda – Stepney Green • The Village shop: In the heart of the just the breakfast or just the evening hold Medical and Dental material. Once (open 7am- 11pm 6 days) Student Village, this shop offers a great meals package. The purchase of pre-paid you are fully enrolled and receive your • Waitrose – located at Canary Wharf and selection of leading brands for day-to-day vouchers represents a considerable saving student card, your library account will in Westfield Shopping Centre, Stratford items such as groceries etc. over the walk-in cash price. be operational. Your student card also functions as your library card. Further information is available at curve.qmul.ac.uk/#vouchers 20 qmul.ac.uk qmul.ac.uk 21
Note that prices tend to be lower at Asda, If in doubt, please visit us in the Global Student groups – Club Sport you can get involved with to find like- Sainsbury’s and Tesco. You can also find Opportunities office for guidance on and Societies minded students. You can find out more international food shops throughout the best places to eat and drink in the There are hundreds of student groups to online at qmsu.org London as well as international sections in local area. get involved with that will help you make supermarkets. Food can also be purchased new friends, spark new interests, and gain Hey Buddy! at the markets at Whitechapel (Mon-Sat Social life new skills and experiences. With over 200 Settling into a new country and university 9am- 5pm) or Roman Road (Tue-Thu societies, 60 sports clubs and a variety can be a daunting experience, but not Don’t forget to check out the clubs you 9am- 2pm, Sat 9am-4pm). of media outlets, there is something for when you’ve got a buddy! The Union can join on campus: qmsu.org/clubs-socs everyone. Each of our societies provides Buddy Scheme matches current Queen Catering outlets close to campus Students’ Union a unique and exciting experience, offering Mary mentors who have been on a • The Rusty Bike (pub serving Thai When you start your studies at Queen Mary, a great opportunity to meet people with study abroad programme with one of & Japanese food) you automatically become a member of the same interests as you. Being part of a our partner institutions with new Study Queen Mary University of London Students’ sports club is a great social experience and Abroad Programme students (mentees) • Ariana (Afghani) Union (QMSU). The Union aims to improve an excellent way to develop your sporting to ensure you get the most out of your • Tayyabs (Indian) your student experience by listening to your skills. Sports clubs compete in local, time at Queen Mary. The Buddy Scheme • German Döner (kebabs) feedback and opinions, representing your national and international competitions. gives new students a chance to meet views, and providing student-led activities You can also take your first steps towards a other new students, as well as get tips • Di Stefano (Italian) and advice about university life from and services. career in journalism by getting involved with • Efes (Turkish) student media. From radio to print, all of experienced mentors. You could also speak The Union runs a lively events programme with the Erasmus Student Network (ESN) • The Greedy Cow (burgers & steaks) the student media outlets are inspiring and offering a range of activities including about mentoring. You will be given more • The Coffee Room (cafe) supportive places to get your voice heard. day trips, live music, club nights, spoken information on ESN during Welcome Week. There are also a range of student groups • The Pizza Room (pizzeria) word and more. Some past favourites include gala balls, • Nandos (Portuguese-African chain) language lessons, Local pubs graffiti painting and a • The Morgan Arms floating cinema. • The Lord Tredegar • The Crown • The Coburn • The Cherry • The Palm Tree • The Green Goose 22 qmul.ac.uk qmul.ac.uk 23
Volunteering Where can I find others who share The Union supports the local community my religion? through volunteering, fundraising and You can join one of our faith societies; sports programmes. Volunteers log or if you want advice or your faith or thousands of hours in one-off and ongoing religion does not have a society, then go opportunities with charities and not-for- along to the University Chaplaincy on- profit organisations. Volunteering groups, campus who can advise. The Chaplaincy set up by students, deliver projects in welcomes individuals from all parts of the the likes of local hospitals, schools and world regardless of their nationality or community centres. religion and is committed to encouraging discussion between students of different Religion and faith faiths and backgrounds. Queen Mary University of London is proud of its diverse multicultural population and Are there prayer-rooms on-campus? is committed to encouraging religious The Multi-Faith Centre is situated in the understanding, freedom of speech and Students’ Union Hub at the Mile End open social interaction. campus (number 34 on the Mile End Campus map). Its two large rooms and There are many faith societies at Queen adjacent washing facilities are designed as Mary, as well as an atheist society. You can places of prayer, worship and reflection find full details of the societies here: and is shared by students and staff of all qmsu.org/clubs-socs faiths and beliefs. For full details see: faith.qmul.ac.uk 24 qmul.ac.uk qmul.ac.uk 25
Living in London Queen Mary is situated in the heart of East London, an area that is both rich in history and one of the city’s most vibrant and cosmopolitan hangout spots. The East offers contrasts unlike any other area of London, from the bustle of street markets to peaceful walks along Regent’s Canal and through Victoria Park, traditional pubs, museums, start-ups and art galleries. Walking there is 24-hour transport available in most Time Out! The Underground (The ‘Tube’) This is the best way to discover London parts of the city! If you want to explore London and find The Underground is the most famous, if you want to understand it better. Maps and often the most convenient, mode of can be found online at tfl.gov.uk/modes/ Trains out what events are on, then Time Out is transport in London. It can seem daunting walking If you are planning on travelling outside a great guide! The free magazine is given at first, but you will quickly master of London the train tends to be the fastest out at most tube stations every Tuesday navigating the tube map! Don’t forget to Bicycles option. You can use the National Rail and you can also find it online: timeout. check the direction of travel. You can even Queen Mary is serviced by the new Cycle website to plan journeys and can get tickets com/london start to familiarise yourself with the handy Highway which operates in London. You can either at stations or on thetrainline.com Transport tube map in this brochure ahead of your also rent bikes which you will see dotted arrival. around the city. Find out about the scheme Airports Transport and TfL Oyster Card here: https://tfl.gov.uk/modes/cycling/ There are a number of airports in This is a plastic smartcard which can be The Night Tube runs on Fridays and and around London: topped up with pay-as-you-go credit, or Saturdays on the Victoria, Jubilee, and Taxis • Gatwick Airport used as a weekly or monthly travel pass most of the Central, Northern and Piccadilly Taxis in London can often be expensive, during your time here. You can use an lines, which means you can use the London especially if you use a black cab. Traditional • Heathrow Airport Oyster card to travel by bus, Tube, tram, Underground around the clock on these black cabs are operated by experienced • Stanstead Airport DLR, London Overground, TfL Rail, Emirates days and lines! London cab drivers who have to know all • City Airport Air Line, River Bus services and most areas of London and sit an in-depth test National Rail services in London. Use the TFL website for all underground called The Knowledge. If you do choose • Luton Airport information: tfl.gov.uk to use any type of taxi please ensure they • London Southend Airport We will tell you more about how to obtain are licenced. London is also serviced by an Oyster card and Student Oyster cards Buses Find out more about London airports here: Uber, but you should consider your safety at your Orientation sessions. Another great way to get around London is visitlondon.com/traveller-information/ when using Uber cars as drivers are not on the bus. It’s also cheaper than the Tube! travel-to-london/airport required to follow the same standards as The local area is serviced by a number of other licenced cab drivers. Most Londoners bus routes; the number 25 and 205 stop choose to use the Tube or bus over a cab as right outside campus. 26 qmul.ac.uk qmul.ac.uk 27
Shopping Shopping Centre (one of Europe’s largest • Big Ben – 4.6 miles/7.4km • One of the best contemporary art galleries Try local markets in East London for all shopping mall) is one stop away from • London Eye – 4.7 miles/7.5km in Europe (Whitechapel Gallery) – 22 your shopping needs! They are the most Queen Mary. minutes (1.5 miles/2.4km) • Oxford Circus – 4.9 miles/7.8km exciting places to shop and experience Books and stationery • A fresh bagel any time of the day or night London. Brick Lane and Columbia Road • Buckingham Palace – 5.1 miles/8.2km (Brick Lane) – 25 minutes (1.8 miles/2.9km) There is a small bookshop on campus, Flower Market in Shoreditch are a couple located behind the library next to the On your doorstep (in walking times) • Heated outdoor pool all year round of our favourites! Students’ Union Hub. Additionally, shops (London Fields Lido) – 30 minutes • Climbing wall – 7 minutes (704 Student discounts such as Waterstones or WHSmith offer (2 miles/3.2km) yards/644m) Being a student in London has many perks- stationery, newspapers, magazines etc. • Rinkoff Bakery – 15 minute walk from The nearest branch is at Westfield • Mile End Park Leisure Centre, one of which is a student discount at many campus. Great bakery and you must try Stratford City. with swimming pool, sports pitches retailers. This is for select stores only. You the Crodoughs – a croissant-doughnut and athletics track – 8 minutes can find out more about obtaining a TOTUM Local landmarks: hybrid! (0.5 miles/0.8km) card here: totum.com • Old Spitalfields Market – 25 minutes. •Q ueen Elizabeth Olympic Park – • Independent cinema (Genesis) – Shopping near campus 1.8 miles/2.9km If you’re looking for a bite to eat or maybe 8 minutes (0.6 miles/0.9km) London is world-famous for its shopping some vintage items to bring back home, • Canary Wharf – 1.9 miles/3km • If you would like a traditional British pub this market is a must! and you can purchase anything you need experience, then why not try the Morgan here! Queen Mary’s Mile End campus is • Tower of London – 2.3 miles/3.7km • Stepney City Farm – Arms, the Lord Tredegar or the Coburn? - approximately 10 minutes from Oxford • St Paul’s Cathedral – 2.8 miles/4.5km 14 minutes. It sounds 13 minutes (0.7 miles). Circus on the Central Line and Westfield improbable, but you • Tate Modern – 3 miles/4.8km can escape City life at • Trafalgar Square – 4.3 miles/6.9km our local farm. 28 qmul.ac.uk qmul.ac.uk 29
Finances Banks There are several banks very close to campus: • Santander – located on campus in the Student Village (santander.co.uk) • Barclays – located at 240 Whitechapel Road, E1 1BS (barclays.co.uk) • HSBC – located at 75 Whitechapel Road, E1 1DU (hsbc.co.uk) • NatWest – located at 331-335 Whitechapel Road, E1 1AU (natwest.com) We cannot recommend specific banks, but it is useful to choose one which is easily accessible. Opening a bank account Transferring money to the UK You should view our information on The easiest way to send money from your opening a bank account online as a guide: home country into a UK bank account is welfare.qmul.ac.uk/ international/money/ by electronic transfer. You’ll need to check banking-uk with your bank in your home country what exactly they’ll need to make a successful You can request a bank letter when you transfer. attend enrolment. You should have an idea which bank you are going to apply to open Money can also be transferred using a an account with so that the bank name can banker’s draft. This is a document drawn up be included in the letter. You can only get a by the bank in your home country and sent bank letter from Queen Mary once you have to you by post. Before you transfer money provided a UK term-time address. ask what charges will be made by the bank and how long it will take. Make sure that Outside the enrolment period, you can you keep copies of all documents. request a bank letter by visiting the Student Enquiry Centre or via MySIS. 30 qmul.ac.uk qmul.ac.uk 31
Student support At Queen Mary, we are here to support you from before you arrive, throughout your studies and as valued alumni of our programmes. Our dedicated Global Opportunities team is here to assist with any queries you may have and provide ongoing support whilst you study with us. Queen Mary offers a wide range of services to help you make the most of your time with us. Academic support The Language Centre at Queen Mary offers You may find that your academic study and workshops and modules which you can take teaching is different in the UK to what you during your studies to help with written work are used to at home. We have a vast range and study skills. qmul.ac.uk/sllf/language- of support for students who have academic centre queries, or just want to speak to someone PASS mentoring about their Queen Mary studies. We have PASS is a course-based mentoring scheme, dedicated Study Abroad Coordinators in run for students by students. It gives you each academic school who are there to help the opportunity to discuss study-related you with your questions. Each coordinator problems and get general advice from has office hours during which you can visit higher-year undergraduates in their subject. them and their email addresses are online so You can find out more about the scheme you can contact them anytime. from your academic schools when you arrive You can find their contact details on page 43. at Queen Mary or email: pass-scheme@ after a class. It is always best to arrange a Careers Our academic schools also provide their own qmul.ac.uk time with them to meet to ensure they can The Careers and Enterprise Centre offers briefings and guidance for Study Abroad and How can I arrange to see my lecturers? adequately address your enquiry. work experience placements. Visit their Exchange students so please ensure you If you need to meet with your lecturer or website here: qmul.ac.uk/careers attend any school-specific sessions and read an academic member of staff you should You may find that studying in the UK is quite documents given to you. check their office hours which will be listed different to your home University. Don’t You may want to find some part-time work on the website for the academic school. worry, we are here to help so do contact us whilst studying. You must ensure that your You may also wish to email them to arrange or speak to your School Coordinator if you visa allows you to work and what is the an appointment. In the UK, it is rare for have any questions at all! maximum number of hours you are allowed academic staff to be available to meet at to do. any time and often they have back-to-back lectures meaning they cannot meet directly 32 qmul.ac.uk qmul.ac.uk 33
Where can I find employment We are always happy to talk if you have any • IT Services Security on campus opportunities? questions at all during your stay with us – so • Student Enquiry Centre The University Security Centre provides QMSU and Queen Mary both offer casual don’t hesitate to book an appointment online 24-hour security cover for the University • Careers Service employment to students. Our Careers and to meet with us - or just send an email. campus and halls of residence. A Enterprise Centre also lists some local job • QMSU Buddy Scheme comprehensive CCTV camera system listings and you can visit them for advice Peer-to-peer support for you: Global • English Language Support operates throughout the University campus, on finding work. You can find listings of job Opportunities Ambassadors including some of the large residential sites. • Drop-in Study Centre (DISC) opportunities on the following website: Our Global Opportunities Ambassadors The cameras are used to direct security are students and alumni who have studied • Academic support – workshops on qmsu.org /jobs staff to incidents, and the Centre works in abroad at Queen Mary, or who have gone academic writing, seminar skills and more close liaison with the police. If you have any What types of work will I be able abroad as part of their Queen Mary degree. • Legal Advice Centre personal security concerns, require some to get and how much do they pay? They’re available to answer any questions security advice, or wish to report a crime, In the UK, levels of pay vary for different you might have about their experience Advice and Counselling Services Our on-campus Advice and Counselling telephone the Security Control Centre: types of work. Generally, students obtain abroad and about Queen Mary. They know 020 7882 3333 part-time casual work paid at the minimum what it’s like to study in and experience a Service provides help and support for wage. Typically this includes working new country and culture, so their advice students who have been victims of assault; in a shop, as a campus tour guide, in is invaluable. They’re here to share their sexual, emotional or physical. They can also a restaurant or bar or as a cleaner. For knowledge and insights with you, so check offer help for those with eating disorders, information on the National Minimum Wage them out and get in touch! Details can depression and a wide variety of other visit: gov.uk/national-minimum-wage-rates be found here: qmul.ac.uk/international/ mental health issues. They’re located in the global-opportunities/ambassadors/ Geography Building, Ground Floor. You can Help and Advice contact them on welfare@qmul.ac.uk. On-campus services Support for Associate students (The • Advice and Counselling Service Global Opportunities team) In the Global Opportunities team, we’ve all • Disability & Dyslexia Service had experience living, working or studying • 24 hour campus Security Service abroad and we want to make sure you • St Benet’s Chaplaincy have a wonderful experience with us. Not • Multi Faith Centre everything about your experience will be easy; there will undoubtedly be many • Pastoral support through chaplains challenges, and we are here to offer you • 24 hour Residences welfare support support and practical advice about living • Student Health Centre and studying in London. Our regular • Departmental advisers newsletters will provide you with helpful tips and guidance on how best to thrive at • Language Centre Queen Mary and in London more generally. • Libraries 34 qmul.ac.uk qmul.ac.uk 35
If you feel that your case needs attention International students (from outside the NHS Direct Sources of medical assistance from the management team, please contact EEA) who are studying in the UK for less NHS Direct give health advice and Please ensure you have reviewed any 020 7882 5000 and ask to speak to a Shift than six months are not eligible for free UK information over the phone, day and night. private healthcare insurance documents Manager. They are on call 24/7, 365 days per National Health Service (NHS) treatment, You can call on 111 or visit nhs.uk/111 you have and follow all relevant guidance year. except certain services like initial treatment when seeking medical assistance. For full in an emergency and so separate private Ambrose King Centre details around seeking medical assistance Emergencies non-NHS arrangements have to be made This centre offers a free and confidential and anything relating to healthcare please UK Emergency telephone number for these students. service for sexually transmitted infections speak to the Queen Mary Health Centre (police, fire, ambulance): 999 and other genitourinary infections. They or view their website studenthealth.qmul. Police non-emergency number: 101 Finding a dentist are based close to ac.uk Dental treatment is available to students (under the NHS) at The 2nd Floor Staff The Royal London Hospital, on Mount Emergency procedures Staying safe and healthy Terrace, Whitechapel, London, E1 2BB Dental Clinic, 2nd Floor, Health and In the case of an emergency where we We want you to make the most of your time and can be contacted on 020 7377 7306. Wellness Centre, Occupational Health, need to know students are safe, we will at Queen Mary and ensuring you stay safe 31-43 Ashfield Street, London E1 2AH. expect you to confirm your safety both to and healthy is important. Here are some Opticians and Pharmacies Call 020 7377 7067 for an appointment. us and to your home university/programme useful resources: A list of doctors, dentists, opticians and provider. It will be your responsibility to The nearest hospital pharmacies located near to Queen Mary Finding a doctor confirm you are safe and well. We will cover The Royal London Hospital has an Accident can be obtained from the Student Health The Student Health Service (SHS) is full emergency procedures in the Welcome & Emergency Department (A&E). This is Service and Occupational Health which located in the Geography Building, Mile Programme presentations. If you miss this located opposite Whitechapel tube station are both located on the ground floor of End Campus. Services are provided for all information please contact us to ensure you and is open 24 hours a day, seven days a the Geography building on the Mile End students with a Tower Hamlets postcode are aware of procedures to follow. week for medical emergencies. Campus. (E1, E2, E3, E14), which includes students Personal Safety Guide living in Queen Mary University of London Walk-in Centres The Havens Sexual Assault Centre Queen Mary’s Security Service has Halls of Residence. Walk-in Centres offer a range of healthcare The Havens offer specialist counselling for prepared a Personal Safety Guide to help services for those who are unable to access victims of sexual assault, as well as dealing Please note that the service is closed you stay safe in London. From securing their normal health provider. You should with forensic exams and police liaison (they during the Christmas, Easter and Summer your belongings, to dealing with sexual first ring 111 who will be best placed to can also see and support people who don’t vacations, during which time enquiries assault this guide can provide a starting advise whether you need or are eligible to wish to make a police report). thehavens. can be made in person at the Globe Town point in helping you to keep safe. security. use this service. Advice and Counselling can org.uk Surgery, 82-86 Roman Road, London E2 qmul.ac.uk/media/securityintranet/ also provide information on where to go. documents/19882.pdf 0PG, or by calling 020 8980 3023. The closest location with urgent care services is Homerton University Hospital, Homerton Row, London E9 6SR; Tel: 020 8510 5555. 36 qmul.ac.uk qmul.ac.uk 37
Communication Feeling Social? Contribute towards our student blogs, Facebook, Instagram or Twitter! Use #qmulgo to share your photos, or contact Jess Tan (jessica.tan@qmul.ac.uk) for further opportunities. We know how important it is to get up and running with internet Mail Help and Support If you wish to send mail home you can buy For help and support accessing internet as soon as possible. Don’t worry, we explain how in this section. stamps from most local shops and post or using computer equipment on campus, offices. You should ensure that you have the please contact the IT Helpdesk: Email How do I set up internet in private correct stamp type for what you are sending Call us 24/7: 020 7882 8888 You can use your personal email address accommodation? and where it needs to go. If you are unsure but make sure you check your Queen Mary If you are renting private accommodation or are sending heavier items then you Visit us: Queens’ Building, email regularly as Queen Mary University and do not have internet included, you will should go to a local post office. The nearest Room W209, Mile End staff will use it as the main way need to set up broadband in your home post office to Queen Mary is in Whitechapel, Office hours: 9am-4pm Mon-Fri of communicating with you. to obtain WiFi. There are a number of UK about a fifteen-minute walk from campus. email: helpdesk@qmul.ac.uk Broadband providers, you can find a list If you are ordering via Amazon, we have How can I get access to the internet here: broadbandchoices.co.uk Amazon lockers located in the QMSU. *note that you can only email via when I first arrive? your Queen Mary email address. If you have enrolled online before you Mobile phones If you wish to receive mail on campus this arrive at Queen Mary, you will be able to use You should check any additional charges will be delivered to your pigeon holes in your Queen Mary username, password and that would be added for using your phone the entry to your flats. If you are expecting email account on any networked computer in the UK. You can easily purchase a UK SIM a larger parcel then you will need to in the University. card when you arrive in the UK and WiFi is ensure you are in to collect the parcel readily available, including at the airport, as the Residences Office cannot Can I get internet access in my room? so you should be able to send a message or sign for or store parcels and Yes, if you are living on campus you will email to let people at home know you have deliveries. be able to access WiFi. As soon as you arrived. complete your Pre-Enrolment at the University, your access is automatically activated. 38 qmul.ac.uk qmul.ac.uk 39
Useful apps Queen Mary App Travelling Railcard News This app will allow you to access CityMapper This app will give you access to discounted BBC News comprehensive information, tools, news This app will help you to plan your journey rail fares after buying a Railcard and adding With this app, you will get the latest and events from Queen Mary University and find the best route among all transport it to your phone. You should be eligible for breaking news from the BBC. of London. modes available (Tube, bus, cycling, the 16-25 Railcard. walking, Uber/Taxis). You can use this app EasyJet, Ryanair etc. Finances Keeping in touch in different cities across the UK (London, These apps will allow you to book cheap TOTUM WhatsApp Manchester and Birmingham for example) TOTUM is a UK student discount card flights and manage your bookings. WhatsApp is a free messaging app that uses and Europe (Amsterdam, Brussels, Paris, and app, which can also be used as proof your phone’s Internet connection to let you etc.). Booking.com of age ID. message and call friends and family. With this app, you will be able to search TFL Oyster for hotels, motels and holiday homes. Revolut Google Duo The TfL Oyster and contactless app lets you Revolut is a debit card and app that will Google Duo is a video calling app that top up and manage your contactless and Entertainment allow you to manage your money (by works across platforms, on all smartphones, Oyster cards on the go. creating budgets, for example) and that as well as on the web. BBC iPlayer* This app gives you access to the latest allows you to spend money abroad with Tube Map Houseparty programmes from the BBC. the real exchange rate, meaning no Working both off and online, this navigation Houseparty is a face-to-face social network app helps you navigate your way around additional fees. *However, you will need to pay for a TV license to app. The app alerts you when your friends London on the Underground, planning your access the BBC’s programmes. are “in the house” and ready to chat. tube journeys. Zoom All 4 GoJauntly This app gives you access to the latest Zoom allows you to create video meetings This app will help you discover nice walks across platforms with up to 100 people. programmes from Channel 4. close by to you – it’s a great way to enjoy and discover new parts of London on foot! Netflix Skype With Skype, you can stay connected with See what different shows Netflix UK has Trainline to offer you! your friends and family by instant message, This app will help you travel across the UK voice and video call. and the rest of Europe by rail and road. You can book tickets and plan international trips! 40 qmul.ac.uk qmul.ac.uk 41
Useful contacts Departmental and academic advisers Within each academic school, there is a member of staff who will be available to advise you on academic matters. Departmental advisers are responsible for approving your module registration choices within their department. Department Name Tel Room Email (School) Biological and Dr Greg Szulgit 020 7882 6960 Room 4.14, Fogg g.szulgit@qmul. Behavioural Building ac.uk Sciences Blizard Institute/ Ms Madelaine 020 7882 2541 G.03 m.preedy@qmul. Global Health Preedy ac.uk Business and Anisa Islam 020 7882 5059 FB4.22 anisa.islam@qmul. Management ac.uk Economics Professor Xavier 020 7882 8841 Graduate Centre, x.mateos-planas@ Your dedicated Global Opportunities team is here to help you and Finance Mateos-Planas GC417 qmul.ac.uk with any queries you may have. Please feel free to contact us by Electronic Dr Paula Fonseca 020 7882 7340 Eng. E203 eecs-studyabroad@ email to arrange a meeting! Engineering and Computer Science Dr Pengwei Hao 020 7882 5207 Eng. E104 qmul.ac.uk Ceri Bevan Rachel Davies Engineering Dr Adrian Briggs 020 7882 8876 Eng. 334 a.briggs@qmul. Head of Global Opportunities Global Programmes Coordinator (Incoming) and Materials ac.uk c.bevan@qmul.ac.uk rachel.davies@qmul.ac.uk English Dr Jaclyn Rajsic 020 7882 2918 ArtsOne 3.25 jaclyn.rajsic@qmul. Harry Gibney Jess Tan ac.uk International Exchange Study Abroad Marketing Drama Mr Ansuman Biswas TBC TBC a.biswas@qmul. Programme Manager and Recruitment Manager ac.uk h.gibney@qmul.ac.uk jessica.tan@qmul.ac.uk Geography Dr Giuditta Trinci 020 7882 2753 Geography 223 giuditta.trinci@ Colleen Jaycox Sophie Dilley Dr Marcia Vera 020 7882 2751 qmul.ac.uk Espinoza Global Programmes Coordinator (Outgoing) Summer School Director m.vera-espinoza@ qmul.ac.uk c.jaycox@qmul.ac.uk s.dilley@qmul.ac.uk History Dr Eyal Poleg 020 7882 8366 ArtsTwo 3.33 e.poleg@qmul. Wiebke Leugers Jenn Rau ac.uk Erasmus+ Manager Study Abroad Officer (North America) w.leugers@qmul.ac.uk j.rau@qmul.ac.uk Language Ms Catalina 020 7882 2842 ArtsOne 108 c.gonzalez@qmul. Learning Gonzalez ac.uk (Language Centre) Languages, SLLF Programme 020 7882 2827 ArtsOne 1.40 sllf-progadmin@ Linguistics Admin qmul.ac.uk and Film Law Mrs Sheila Shirley 020 7882 3934 Law Building G15 s.shirley@qmul. ac.uk Mathematical Professor Ilya 020 7882 5473 Mathematical i.goldsheid@qmul. Sciences Goldsheid Sciences Building, ac.uk Room MB-123 42 qmul.ac.uk qmul.ac.uk 43
Residences Office Security The Housing Hub, Feilden House Tel: +44 (0)20 7882 5000 Tel: +44 (0)20 7882 5522 Emergency number: +44 (0)20 7882 3333 Email: residences@qmul.ac.uk Email: mile-end-security@qmul.ac.uk Disability and Dyslexia Service Queen Mary Students’ Union Room 2.06, Francis Bancroft Building 329 Mile End Road Tel: +44 (0)20 7882 2756 Tel: +44 (0)20 7882 8030 Email: disability@qmul.ac.uk Email: su-qmsu.reception@qmul.ac.uk Fees Office Advice and Counselling Service Queen’s Building, Room W117 Geography Square, Ground Floor Tel: +44 (0)20 7882 3086 Tel: +44 (0)20 7882 8717 Email: fees@qmul.ac.uk IT Services Health Centre Queen’s Building, Room W209 Geography Building, Ground Floor Tel: +44 (0)20 7882 8888 Tel: +44 (0)20 7882 8710 Email: its-helpdesk@qmul.ac.uk External contacts Check if your home country has advice for students planning to study overseas. E.g. The US State Department has a website giving information on travel, health, emergency procedures and voting whilst abroad at travel.state.gov 44 qmul.ac.uk qmul.ac.uk 45
London Tube map Mile End campus Educational/Research Residential Facilities Information ArtsOne 37 Albert Stern Cottages 3 Advice and Counselling Service 27 Visitors who require further information or ArtsTwo 35 Albert Stern House 1 Bookshop 22 assistance should please go to the main reception in the Queens’ Building. Bancroft Building 31 Beaumont Court 53 Canalside – Student study space 63 5 West Smithfield campus Bancroft Road Chapman House 43 Careers Centre 19 AREA The smoking of cigarettes Teaching Rooms 10 Chesney House 45 or tobacco products is only Clock Tower 20 Peter Landin Building permitted at designated smoking Creed Court 57 CopyShop – Print services 56 areas/shelters indicated on this (Computer Science) 6 France House 55 The Curve 47 map. Engineering Building 15 Feilden House 46 Disability and Dyslexia Service 31 Electronic cigarettes permitted G.E. Fogg Building 13 Ifor Evans Place 2 on outside spaces only. G.O. Jones Building 25 Drapers’ Bar and Kitchen 8 Lindop House 21 These premises are alarmed Geography 26 Ground Café 33 Lodge House 50 and monitored by CCTV; Graduate Centre 18 The Nest – Student space 24 Lynden House 59 please call Security on Informatics Teaching Housing Hub 48 +44 (0)20 7882 5000 Laboratories 5 Maurice Court 58 Mucci’s 29 for more information. 4 Lincoln’s Inn Fields campus Joseph Priestley Building 41 Maynard House 44 Pooley House 60 Occupational Health Service/ Key Library 32 Student Health Service 28 Selincourt House 51 Library/bookshop Law 36 Octagon 19a Varey House 49 Fitness centre Lock-keeper’s Cottage 42 Qmotion Health and Fitness Centre Mathematical Sciences Building 4 Sports Hall 7 Refreshment: Santander Bank 62 Bar/Eatery/Coffee place Occupational Health and Safety Directorate 12 St Benet’s Chaplaincy 23 Staff car park People’s Palace/Great Hall 16 Student Enquiry Centre 19 Bicycle parking Queens’ Building 19 Students’ Union Hub 34 Bicycle lockers Scape Building 64 Union Shop 9 Cash machine Temporary Building 61 Village Shop 52 Smoking area/shelter 1 Mile End campus 2 Whitechapel campus 3 Charterhouse Square campus Redevelopment site 39, 40 Bancroft Road Bradwell Street 60 Leatherdale Street Moody Street Portelet Road Longnor Road 59 Massingham St 55 58 57 Holton Street 63 62 AREA Bancroft Road Grantley Street 55 Carlton Square Mile End Hospital 53 52 48 51 Alderney Road 49 46 Regent’s Canal 27 50 28 31 47 Geography 45 26 29 46 The 61 Square Curve 12 56 44 Westfield Way 13 19a Library 43 AREA Square BL Nuevo 41 6 7 8 10 Burial 42 18 Ground 19 25 32 M ile End Place BL Bancroft Road AREA Godward 9 AREA 5 Square Arts Quarter 3 40 15 16 33 2 15 24 34 4 22 35 36 37 15 23 1 2 39 20 East Gate Stepney Green Tube Station Mile End Road Mile End Tube Station Harford St 21 64 46 qmul.ac.uk qmul.ac.uk 47
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