Leading Estate Agency - and Property Services Group - group

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Leading Estate Agency - and Property Services Group - group
group

          Leading Estate Agency
        and Property Services Group
                         connellsgroup.co.uk
Leading Estate Agency - and Property Services Group - group
group

Since the first Connells branch opened in 1936,
Connells Group has grown into one of the
UK’s largest, most profitable high street estate agency
and property services providers.

                                                                                                                  1980s
                                                                       1970s
       1930s                         1960s
                                                                                                          1984
                                                                                                          - O
                                                                                                              ne of the first estate agency
                                                               1978                                          networks to obtain a full listing on
1936                         1969                              - F irst estate agency group to provide      the London Stock Exchange
- F irst estate agency      - T en-branch network acquired     in-house training structure
  branch opened in Luton       by Constantine Group
                                                               1977
                                                               - F irst agency to provide a bespoke
                                                                 mortgage service to the new
                                                                 homes market
                                                               1976
                                                               - F irst agency to provide an
                                                                 in-house mortgage service
Leading Estate Agency - and Property Services Group - group
2010s
                                                                                                                         & onwards

                                                                                                                   2020
                                                                                                                   -D
                                                                                                                     avid Livesey, CEO of Connells Group celebrated
                                                                                                                    30 years with the Group
                                                                    2000s                                          2019
                                                                                                                   - Introduction of MIO sales progression software in
                                                                                                                     partnership with TM Group
                                                                                                                   2018
        1990s                                               2007
                                                                                                                   - L aunch of new build mortgage services proposition
                                                                                                                     supporting local and regional developers
                                                            -A
                                                              cquired the Asset Management Group (AMG)            2017
                                                             and The New Homes Group                               - S tephen Shipperley, Chairman of Connells Group,
                                                            2006                                                     celebrated 40 years in estate agency
                                                            -R
                                                              ightmove plc floated on the London Stock Exchange   2016
 1996                                                       -A
                                                              cquired a stake in TM Group                         -A
                                                                                                                     cquired Paul Dubberley, Touchstone Residential Lettings
 -A
   cquired by Skipton Building Society
                                                            2004                                                    and Rook Matthews Sayer
 1991                                                       - F irst industry awards won                          2015
 -A  cquired by Scottish Widows
                                                            2003                                                   -A
                                                                                                                     cquired Gascoigne Halman, online estate agency
 - P urchased large part of Prudential Property Services
                                                            -A
                                                              cquired Sequence national estate agency              Hatched.co.uk and nine lettings books
 -C  onnells Survey & Valuation established
                                                             network and Sharman Quinney                           2014
                                                            2002                                                   -A  cquired Peter Alan
                                                            -A
                                                              cquired Conveyancing Direct Property Lawyers        - S uccessful Zoopla flotation
                                                            2000                                                   2013
                                                            - F ounder member of Rightmove                        - Initiated major expansion of lettings branch network
                                                                                                                   2012
                                                                                                                   -A
                                                                                                                     cquired strategic stake in Hearthstone Investments plc
                                                                                                                   2011
Our ownership by the Skipton Building Society offers security                                                      - A
                                                                                                                       cquired Burchell Edwards, Just Wills Group
                                                                                                                      and a stake in LMS Group
of unparalleled financial strength, established and robust
                                                                                                                   2010
corporate governance and significant PII covenant                                                                  -A  cquired Vibrant Energy Matters
                                                                                                                   -O  ne of Zoopla’s founding shareholders
                                                                                                                   - E stablished Redstone Wills
Leading Estate Agency - and Property Services Group - group
High Street
Estate Agency   Connells Group is one      Our branches offer the perfect combination
                                           of property services to home buyers, sellers,
                of the largest and most    landlords and tenants, including:
                                           • Residential sales
                successful estate agency
                                           • Residential lettings
                networks in the UK with    • Mortgage services
                nearly 600 branches        • New homes
                nationwide.                • Auctions
                                           • Land and planning

                We are also proud          • Conveyancing
                                           • Surveys and valuations
                winners of 65 industry     • Asset management
                awards, including Best     • EPC provision
                Large Estate Agency        • Will writing
                and Best Large Lettings
                Agency at the concluding
                Estate Agency of the
                Year Awards.
                                           Residential
                                           Property Auctions
                                           Through our leading London based
                                           auction house, Barnard Marcus and
                                           our regional auction centres, we are
                                           one of the largest volume residential
                                           property auctioneers in the UK.
Leading Estate Agency - and Property Services Group - group
Local Expertise
National Strength
Connells Group trades under well-known
and trusted local estate agency names.

      Nearly
                        63,000
      600              property sales
     branches             per year
Leading Estate Agency - and Property Services Group - group
Land and Planning
Connells Group Land            We have a dedicated team of land
                               professionals operating nationally who offer
                                                                              From identifying the initial development
                                                                              opportunity through to the completed
and Planning is a leading      a wide range of services tailored towards
                               the acquisition and disposal of land, that
                                                                              scheme, we provide an all-encompassing,
                                                                              end-to-end service to landowners and
multi-disciplinary, national   can be developed in both the short and         developers. Our expert strategy, coupled
                               medium term and also strategically in the      with our local housing market knowledge,
development agency that        longer term.                                   ensures we optimise the value of the
                                                                              scheme for our clients at all stages of
has been established for       Our many clients include public bodies
                                                                              the process.
                               and institutions, corporate and private
more than forty years.         landowners, registered providers along with    The Group’s land team is supported
                               national and regional house builders.          by a national new homes operation
                                                                              that provides regional housing market
                                                                              intelligence and expertise in the selling of
                                                                              new homes for house builders across our
                                                                              estate agency branch network.

    National
    network
     of 38 Land
    Managers and
      Directors
Leading Estate Agency - and Property Services Group - group
New Homes
Connells Group prides          Our network of New Homes Sales
                               Managers and Directors provide in-depth
                                                                               Our multifaceted approach to new homes
                                                                               products, our understanding of the needs
itself on delivering a         market intelligence, cost-effective marketing
                               solutions and recruit knowledgeable sales
                                                                               of house builders and our ability to market
                                                                               new homes effectively make us the first
comprehensive service          representatives to work on site. We also        choice for many house builders, developers
                               offer dedicated new homes conveyancing          and organisations across the affordable
to meet and exceed the         and mortgage services, and can help with        housing sector.
                               assisted move options or part exchange. We
needs of house builders,       also work with a wide range of investors
developers and registered      specifically looking to purchase new build
                               properties in small clusters and portfolios.
providers. Nationally, we
sell a broad range of new
homes from single
units to large                            Sell                                 60+
                                                                        New Homes
developments creating                  more new
                                                                        Managers and
                                    homes than any
new residential settlements.          other agent
                                                                          Directors
                                                                         nationwide

                                        9,000                         Dedicated
                                       new home                     New Build Mortgage
                                       sales a year                 Services Consultants
                                                                          available
Leading Estate Agency - and Property Services Group - group
Mortgage   Connells Group has a       Our mortgage services business offers           Our customer-focused approach
                                      a major distribution channel to lenders.        to mortgage provision, through
           national network of more   Controlled and robust processes ensure          our large network of Mortgage

Services   than 700 Mortgage
                                      the highest quality of service to lenders
                                      and customers.
                                                                                      Consultants and their support teams,
                                                                                      is the reason why customers come
                                                                                      back to us time and time again.
           Consultants, offering      The size and scale of Connells
                                      Group makes us one of the largest
           advice on a range          mortgage intermediaries in the UK.

           of mortgage and
           protection products.
                                                                                     Connells Group also includes the
                                                                                     UK’s leading new homes mortgage
                                                                                     specialist. The New Homes Group
                                                                                     encompasses New Homes Mortgage
                                                                                     Helpline, Torc24, IMH and New Homes
                                                                                     Mortgage Scotland.

                                                 98%
                                          of customers in 2019                      £10bn+
                                             were happy with                      worth of mortgage
                                           the service received                      applications
                                           from our Mortgage                      submitted in 2019
                                               Consultants
Leading Estate Agency - and Property Services Group - group
Survey and
                                     Valuation
                                     Services
            Connells Survey          We deliver flexible nationwide service
                                     solutions through over 450 dedicated
            & Valuation is a         people, including chartered surveyors and
                                     specialist service management staff.
            leading supplier         Our clients operate across the property
            of valuation panel       and financial markets, each requiring
                                     bespoke services to meet their needs,
            management and           including:

            associated residential   • Mortgage valuations
                                     • Private home buyer and building surveys
            valuation and            • LPA receivers valuations
            surveying services.      • Repossession valuations
                                     • Audit
                                     • Portfolio analysis
                                     • Expert witness reports
                                     At the heart of our business is a
                                     sophisticated risk and fraud management

Award            High                model which is underpinned by Quality
                                     Assurance ISO 9001:2015 accreditation.

winning         quality
 service          customer
 delivery        experience
Leading Estate Agency - and Property Services Group - group
Asset                                                                              Corporate
Management                                                                         Lettings
F ounded in 1997, the                      Business and personal values are
                                            the key to AMG’s success, treating
                                                                                   In addition to lettings, our             We appoint a dedicated Client Services
                                                                                                                            Manager to each account who has a
 Asset Management                           each property individually, ensuring
                                            a personal and professional service
                                                                                   corporate lettings service               complete overview of a client’s portfolio,
                                                                                                                            supported by real-time management
 Group (AMG) specialises                    with complete focus on fair customer   offers property, block and               information, giving a well-informed,
                                            outcomes.                                                                       single point of contact.
 in asset management                                                               portfolio management                     Corporate lettings
 services to banks,                                                                services to a wide range                 clients include:

 building societies,                                                               of clients and can be fully              • Asset managers
                                                                                                                            • Private investors
 mortgage lenders                                                                  tailored to your needs.                  • Insolvency practitioners
 and corporate clients.                                                            Our experience handling property         • Lenders
                                                                                   portfolios of all sizes, coupled with    • Administrators
                                                                                   our national lettings branch network
   OUR SERVICES INCLUDE:                                                           means we are uniquely placed to source   • Institutional investors
                                                                                   tenants quickly, with the focus on       • LPA receivers
• Repossession and probate property sales                                          achieving maximum rent and minimising
                                                                                                                            • Social housing providers
                                                                                   void periods so our clients achieve
• Full marketing programme with                                                   maximum yields.                          • Professional landlords
  comprehensive updates and reporting
• Live management information and
  updates via our online system
• Complete payment and invoicing process
• Assisted voluntary sales
• End of term assisted sales
• Shared ownership
  case management and sales
• Specialised maintenance
  company covering the UK
Energy Performance Certificates, Inventories,
Gas Safety and Electrical Inspections                                                       Conveyancing
Vibrant Energy Matters        The business has grown substantially
                              over the years to become the UK’s
                                                                                            As part of Connells
was established in            leading provider of EPCs, responsible
                              for one in every 10 that are carried
                                                                                            Group, Conveyancing
2008 to service the           out. Over recent years, we have                               Direct has provided
                              successfully developed more than 25
requirements of the           different services for the residential                        expert legal services to
                              and commercial property market and
Housing Act and The           in that time we have also become the                          the residential property
Energy Performance of         UK’s largest provider of outsourced
                              inventories. We also provide Gas
                                                                                            market since 1992, and
Buildings (Certificates and   Safety Services and Electrical
                              Inspections.
                                                                                            has grown considerably
Inspections) (England and                                                                   in recent years.
                              We have a diverse range of clients,
Wales) Regulations 2007       ranging from one-branch estate                                Priding itself on its staff, and using
                              agents to the largest social housing                          technology to full advantage,
in respect of the provision   providers in the country.                                     Conveyancing Direct focuses on
of Energy Performance                                                                       delivering a professional customer
                                                                                            service for purchases, sales and
Certificates (EPCs).                                                                        remortgages.

                                          UK’s
                                  leading EPC provider                     UK’s
                                      carrying out
                                                                         largest
                                       90,000                          inventory supplier
                                          a year
KEY CONTACTS
Estate Agency                                                                                    Mortgage Services                                                                    The New Homes Group
David Plumtree                                                                                   Adrian Scott                                                                         Terry Higgins
Group Chief Executive (Estate Agency)                                                            Group Mortgage Services Director                                                     Managing Director
01525 218669                                                                                     01525 244237                                                                         01206 715415
david.plumtree@connellsgroup.co.uk                                                               adrian.scott@connellsgroup.co.uk                                                     terry.higgins@nhmh.co.uk

Land, Planning and New Homes                                                                     Asset Management                                                                     EPCs and Inventories
Roger Barrett                                                                                    Simon Matthews                                                                       Daniel Kittow
Group Land & New Homes Managing Director                                                         Managing Director, AMG                                                               Managing Director, Vibrant Energy Matters
01604 622444                                                                                     01483 456231                                                                         0845 0945192
roger.barrett@connellsgroup.co.uk                                                                simon.matthews@amgltd.co.uk                                                          daniel.kittow@vem.co.uk

Residential Lettings and Corporate Lettings                                                      Survey and Valuation Services                                                        Conveyancing
Stephen Nation                                                                                   Ross Bowen                                                                           Jeremy Davy
Group Lettings Managing Director                                                                 Managing Director, Connells Survey & Valuation                                       Conveyancing Director
01525 218669                                                                                     01525 218669                                                                         01525 218581
stephen.nation@connellsgroup.co.uk                                                               ross.bowen@connells.co.uk                                                            jeremy.davy@connellsgroup.co.uk

All figures are quoted for full year 2019, or correct as at February 2020, based on internal data.

The Connells Group describes companies and brands within the Connells Limited group of companies. Connells Limited is registered in England and Wales under company number 3187394.
Registered Office is The Bailey, Skipton, North Yorkshire, BD23 1DN. VAT Registration Number is 500 2481 05.

                                                                                                                                                                                                                                  group
For activities relating to regulated mortgages and non-investment insurance contracts, Connells Limited is authorised and regulated by the Financial Conduct Authority.
Connells Limited’s Financial Services Register number is 302221.
Copyright © 2020 Connells Group. All rights reserved.

September 2020      VERSION 5
RESI/CON011/20
                                                                                                                                                                                                                          connellsgroup.co.uk
MS/CONNG/4703/08.20
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