L&G Mortgage Club Virtual Summer Conference 2021 - Tuesday 6th & Wednesday 7th July - Legal ...
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L&G Mortgage
Club Virtual
Summer
Conference 2021
Tuesday 6th & Wednesday 7th July
Embracing Change, Building Resilience
Our Headline Sponsors
Introduction
Our 2020 summer conference was However, we believe there will still be
entitled ‘What the hell happened?’ and plenty of opportunity available. As the
an early pioneer of the virtual format market settles, now is the time to reflect
for conferences and events. Looking on recent experiences, identify learnings
back it was perhaps brave to use the and work through how we all continue to
past tense in our theme as sadly, much evolve to ensure our businesses remain
of the impact was still to come. Looking fit and ready to face any new challenges.
back at the content, no one was brave
enough to predict how the housing The Club is committed to supporting
market would surge and become one your evolution, and our two-day
of the driving forces for the broader conference is designed to be forward-
economy and confidence. thinking: using our recent experience to
inform the future. We are more confident
The market has demonstrated incredible this time that increasing normality is
buoyancy over the past year, despite on the horizon and we have a wealth of
the challenges posed by the pandemic. strategic insight in store for you, helping
It has been positive to see our industry to prepare us for the future through
work together to remain resilient during understanding the current macro trends,
this period of considerable change. available technologies, new ways of
However, the downside of this has working and new ways of thinking. Now
been tremendous pressure upon is the time to work ‘on’ your business,
lenders and advisers alike, with many rather than ‘in’ it.
firms struggling to keep up with
business levels. It’s been an intense Kevin Roberts
time for all concerned, both personally Director, L&G Mortgage Club
and professionally.
With the end of the stamp duty
extension looming, it’s expected the
heat may be taken out of the market.
Timing Plan
Day 1
The View from the The Evolution Keeping pace with Advisers advise, What are consumers
Top: Assessing the of Lending regulatory change: lenders lend, telling us?
impact of recent Post-COVID ensuring business platforms platform =
events and change resilience Borrowers borrow
to come
10.00 – 11.00am 11.15am – 12 noon 1.00 – 1.45pm 2.00 – 2.45pm 3.00 – 3.45pm
15 min break 1 hour break 15 min break 15 min break
Day 2 Morning
Track 1 – Diversity & Inclusion
Is home ownership Diversity Being Gender Smart
for single parent – so what?
families out of reach?
9.30 – 10.00am 10.15 – 11.00am 12.00am – 12 noon
15 min break 15 min break 1 hour break
Track 2 – Working Smarter
The First Steps Taking the Next Steps SmartrFit Spotlight Social Media
towards Working towards Working – What is it and Breakdown - What
Smarter: Pre- Smarter: Submission what’s new? should you be
Submission & Beyond posting where?
9.30 – 10.15am 10.30 – 11:15am 11.30 – 12.15pm 12.30 – 1.15pm
15 min break 15 min break 15 min break 1 hour 15min break
Day 2 Afternoon
Track 3 – Business Standards
Re-imagining Cyber Risk - Compliance END OF DAY SOCIAL
how we can Understanding the Manager Q&A: The Food, Glorious, Food
support vulnerable threat landscape current and future – an L&G Mortgage Club
customers outlook culinary extravaganza!
2.30 – 3.00pm 3.15 – 3.45pm 4.00 – 4.30pm 4.45 – 5.30pm
15 min break 15 min break 15 min break
2021 Virtual Summer Conference
Conference Agenda
Day 1
Session 1 (Keynote): The View from the Top: Assessing the impact of recent events
and change to come
10.00 – 11.00am
Sponsored by
Hosted by Kevin Roberts,
Director, Legal & General
Mortgage Club
Join Kevin Roberts, Director, L&G Mortgage Club for a 2-way conversation with
Esther Dijkstra, Managing Director, Intermediaries at Lloyds Banking Group.
Kevin & Esther will be discussing the impact of the pandemic upon both Lloyds
and the Club, what changes have been experienced and what next for our
industry. It’s also been 6 months since Esther took over from Mike Jones as MD
for Intermediaries at Lloyds, and what a 6 months to choose! Kevin will be finding
out what it has been like and more importantly what next for Esther, Lloyds and
the market. An informal look back with a chance to reflect on what has happened
in their businesses and in line with the forward-looking theme of the conference,
where things may be heading.
Session 2: The Evolution of Lending Post-COVID
11.15am – 12.00 noon
Hosted by Danny
Belton, Head of Lender
Relationships
Join Danny Belton, our Head of Lender Relationships, as he discusses the future
of lending in a world turned upside down by the pandemic. As the UK emerges
from lockdown and the lifting of restrictions gradually inches us towards some
semblance of normality, our panel of lenders will be discussing the continuing
impact of COVID on their lending approaches, across both the short and long-
term. Specific topics will include the current state of high LTV lending and its
impact upon affordability, the needs of self-employed borrowers, and where the
challenges and opportunities lie for lenders and the wider marketplace.
Panellists:
• Chris Pearson – Head of Intermediary Mortgages, HSBC
• Mike Regnier – Chief Executive, Accord Mortgages
• Steve Hughes – Chief Executive Officer, Coventry Building Society
2021 Virtual Summer Conference
Session 3: Keeping pace with regulatory change: ensuring business resilience
1.00 – 1.45pm
Hosted by Craig Hall,
Head of Broker Relationships
& Propositions
Join Craig Hall, our Head of Broker Relationships & Propositions, as he discusses
the need for advisers to assess the key regulatory considerations to ensure they
remain fit for purpose in a climate vastly reshaped by the pandemic. Our panel
of guests will cover regulatory change and the rising costs, the challenges with
professional indemnity insurance, systems and processes, directly authorised
versus appointed representative.
Panellists:
• Paul Fenn – Director of Business Development, Skipton Building Society
• Robert Sinclair – Chief Executive, Association of Mortgage Intermediaries (AMI)
• Sharon Trinder – Compliance Director, Mortgage Advice Bureau
• Trevor Quinn-Thomas – Director, HQ Mortgage & Finance
Session 4: Advisers advise, lenders lend, platforms platform
= Borrowers borrow
2.00 – 2.45pm
Hosted by Clare
Beardmore, Head of Digital
Transformation & Operations
How can there be more collaboration across the industry to deliver a seamless,
individual mortgage journey by driving efficiencies for brokers and lenders, under
pinned by tech? Join Clare Beardmore, our Head of Digital Transformation &
Operations, as she hosts a panel session that looks at the role of technology in
removing friction and inefficiency in the mortgage process.
Panellists:
• Conor Murphy – Founder & CEO, Smartr365
• Mark Arnold – Chief Executive Officer, Kensington Mortgages
• Maria Harris – Director, Digital Cat Consultancy
• Michelle Niziol – Founder & CEO, IMS Independent Mortgage Solutions2021 Virtual Summer Conference
Session 5: What are consumers telling us?
3.00 – 3.45pm
Hosted by Kevin Roberts,
Director, Legal & General
Mortgage Club
Following on from our consumer insight session at the outset of the 1st
lockdown, Kevin Roberts will be joined by Charlotte May, Group Head of Customer
Research at Legal & General and Richard Donnell, Research and Insight Director
at Zoopla, to look at how consumer attitudes have shifted over a year into the
pandemic, and what that broadly means for the business world. In this session,
we will also be joined by from Ian Larkin, CEO at Trussle who will offer his own
consumer insight into the mortgage market and the current mind-set of both new
and existing borrowers. We will be exploring what macro concerns are affecting
consumer opinion, and how consumer finances are being impacted.
Panellists:
• Charlotte May – Group Head of Customer Research, Legal & General
• Ian Larkin – CEO, Trussle
• Richard Donnell - Research and Insight Director, Zoopla2021 Virtual Summer Conference
Day 2 Day 2 is divided into three separate themed tracks of content:
Track 1 – Diversity & Inclusion
Session 1: Is home ownership for single parent families out of reach?
9.30 – 10.00am
Sponsored by
Hosted by Clare
Beardmore, Head of
Digital Transformation
& Operations
There are 2.9 million single parent families in the UK representing nearly 15%
of all families
Making sure children grow up in a secure home is an important consideration
for any parent, but if you’re a single parent, parental responsibilities and relying
on one income/benefits, can often make either staying in your home after
separation/divorce/bereavement or getting on the housing ladder out of reach.
The objective of this webinar is raise awareness amongst our industry of this
underserved customer group, looking at:
• Dispelling some of the myths and stereotypes around single parent families
• The challenges single parent families often face with getting a mortgage
• Whether existing first-time buyer products consider or meet the needs of
single parent families
Finishing off with a discussion on what more could be done by our industry to
help single parent families either remain as or become homeowners.
Panellists:
• Marie Catch - Strategic Partnership Manager, Legal & General Home
Finance
• Liz Syms – Chief Executive Officer, Connect Mortgages
• Steve Hewitt – National Key Account Manager, Aldermore
• Rachel Geddes - Managing Director, Mortgage Advice Bureau2021 Virtual Summer Conference
Session 2: Diversity – so what?
10.15 – 11.00am
Hosted by Ali Crossley,
Managing Director, Distribution,
Legal & General Insurance
Diversity should be embedded throughout any organisation and data has shown
that diversity of thinking can generate better business outcomes, as well as
empowering and motivating employees when they recognise their working
environment recognises, respects and values them. Join Ali Crossley, Managing
Director, Distribution, Legal & General Insurance, as she hosts a panel session
focused upon why a diverse and inclusive workplace is so important to all firms
and the value it can provide at both a business and personal level.
Panellists:
• Bharat Sagar – Ambassador @ Large, Ae3 Media
• Dominic Scott – Managing Director, Alexander Hall
• Michele Golunska – Chief Executive Officer, Sesame Bankhall
• Richard Thomas – Events Consultant, Legal & General
Session 3: Being Gender Smart
2.00 – 2.45pm
Hosted by Clare Beardmore,
Head of Digital Transformation
& Operations
Building upon our panel session earlier this year to mark International Women’s
Day, this follow-up session, again hosted by Clare Beardmore, our Head of Digital
Transformation & Operations, will further the discussion on the importance of
embedding gender diversity across financial services, which has been slow
to address the balance. Our panellists will share their own experiences and
perceptions of gender diversity in the industry, discuss what more needs to
be done, the challenges that still exist and how firms can commit to working
towards greater diversity at all levels. We will also be disusing the importance of
allyship within the industry, and how men can empower and support their female
colleagues.
Panellists:
• Andrew Montlake – Managing Director, Coreco
• Clare Singleton - Chief Executive Officer, Legal & General Home Finance
• Jane Benjamin – Head of Intermediary Acquisition, Mortgage Brain
• Dr Marie-Claude Gervais – Research Director, Versiti2021 Virtual Summer Conference
Track 2 – Working Smarter
Session 1: The First Steps towards Working Smarter: Pre-Submission
9.30 - 10.15am
Sponsored by
Hosted by Zara Bray,
Key Relationship
Manager
In this session, we will explore ways in which brokers can work smarter across
the entire pre-submission journey, from the acquisition of new customers
right through to completing a Fact Find and making recommendations to the
customer. Join Zara Bray, Key Relationship Manager, as she hosts a panel that
discusses practical ways to generate efficiencies across this entire journey,
to help advisers work more effectively. The panel will also look at what tools
are available to help you qualify your customers, source the appropriate
product and the usage of ID&V to confirm the customers identity. It’s all about
embracing change across ways of working to make your time and resource
work as effectively as possible for you.
Panellists:
• James Adams – Founder & Co-Director, My Simple Mortgages
• Jonathan Evans – Business Development Manager, Digidentity
• Stephen Nobes – Head of Network and Club Relationships, Smart3652021 Virtual Summer Conference
Session 2: Taking the Next Steps towards Working Smarter:
Submission & Beyond
10.30 - 11:15am
Hosted by Clare Beardmore,
Head of Digital Transformation
& Operations
Building on the previous session, we now look at ways of working smarter
through digital adoption across the application process and beyond. Join Clare
Beardmore, Head of Digital Transformation & Operations, and our panellists as
they discuss how investing in technology can introduce time-saving efficiencies
to your operations though straight through processing to Lenders, and the
conveyancing process running in parallel with the application.
Panellists:
• Dale Jannels – Chief Executive Officer, One Mortgage System
• Mario Pitzioris – National Sales Diector, Simplify
• Stuart Cheetham – Co-founder & CEO, Mqube
Session 3: SmartrFit Spotlight – What is it and what’s new?
11:30am - 12.15pm
Hosted by Jodie White and Shane
Perry, Mortgage Transformation
Product Owners
Our latest innovation, which combines our mortgage search criteria tool with an
affordability calculator, is helping advisers to work smarter every day. The L&G
Mortgage Club is on a digital transformation journey and SmartrFit is no different.
We have now incorporated Products into the system which represents a huge
enhancement of what’s available, plus we’ll soon be launching Buy-to-Let to sit
alongside our existing Residential offering.
If your new to SmartrFit and want to learn more about how it can help you,
or you’re are an existing user wanting to find out more about what new
developments are on the horizon, then make sure you join our session,
hosted by Jodie White and Shane Perry, SmartrFit product owners.2021 Virtual Summer Conference
Session 4: Social Media Breakdown - What should you be posting where?
11:30am - 12.15pm
Hosted by Adam Sheldon,
Key Relationship Manager
Following on from the success of our recent Social Media Masterclass in
partnership with Punch, our next virtual session will be zooming in on the world of
social media channel-by-channel. Exploring this often complicated realm of likes,
comments and retweets, our Social Media Breakdown session will tell you:
• What each channel is best for (Facebook, Twitter, Instagram, LinkedIn)
• What kind of content works best on each
• How often you should be posting and when
• Who you are talking to
• Length of captions and formatting
• Best practice for imagery
Panellists:
• Bryn Foweather, Head of Social Media, Punch Communications
• Nikita Hall, Account Director, Punch Communications
In partnership with2021 Virtual Summer Conference
Track 3 – Business Standards
Session 1: Re-imagining how we can support vulnerable customers
2.30 - 3.00pm
Sponsored by
Hosted by Kirsty Button,
Customer Experience &
Insight Director, Legal &
General Insurance
Join Kirsty Button, Customer Experience & Insight Director for Legal & General
Insurance, as she sets the scene for what the regulator is saying about
vulnerable customers and what is expected of financial services in response.
Kirsty will showcase how Legal & General is implementing best practice to
support vulnerable customers and to ensure we are doing our upmost to
deliver our duty of care to them.
Advisers should tune in to understand what constitutes a vulnerable customer
and the types of support they may need from a business to help them make
the appropriate decisions and actions regarding their finances. Advisers will
be able to gain invaluable insight to help them assess their own business
practices and how they can evolve to ensure they offer as much support as
possible to their own vulnerable customers.2021 Virtual Summer Conference
Session 2: Cyber Risk - Understanding the threat landscape
3.15 - 3.45pm
Hosted by Jonathan Buckle
- National Account Manager,
Lloyds Banking Group
The financial sector is synonymous with cybercrime, which has grown into a
huge global business in itself. The infrastructure of financial services is of critical
importance and as such represents a prime target for cybercriminals. Fraud,
bank account theft, money laundering, personal data breaches and even terrorist
financing are some of the illegal activities undertaken by such criminals. Tackling
cyber-crime is the responsibility of all - effective partnerships across government,
law enforcement and the finance industry are critical to addressing the ongoing
and ever-evolving threats.
Join our session where you can find out more about what the current concerns
and risks are around cyber-crime, what technologies are being exploited and also
used to defend, and how to remain vigilant in your own business practices to
protect your firm against such criminal activities.
Session 3: Compliance Manager Q&A: The current and future outlook
4.00 - 4.30pm
Hosted by Paul Hopton,
Key Relationship Manager
Join our panel of Broker & Lender compliance managers as they share their key
practical insights on the issues affecting their businesses practices and how they
are building operational resilience to address them.
Our panel will assess the current compliance environment in the aftermath of
both Brexit and COVID, and how they will look to future proof their businesses
from a risk and compliance perspective. The Q&A will cover a range of specific
topics such as lenders case packaging, FCA requirements and fraud concerns, to
help other advisers understand the key areas of focus they need to be mindful of.
Panellists:
• Ben Allen – Compliance Director, The Right Mortgage Network
• Michael Lea-Smith - Fraud Customer and Colleague Education Specialist,
Virgin Money
• Kay Leslie – Compliance Director, HL Partnership2021 Virtual Summer Conference
End-of-Conference Food, Glorious, Food – an L&G Mortgage Club
Session culinary extravaganza!
4.45 - 5.30pm Sponsored by
Hosted by Danny Belton,
Key Relationship Manager
To bring our conference to a close, we want to offer our members a little
something different just in time for the family tea. Join Danny Belton, our Head of
lender Relationships and resident team MasterChef, as he shows you how to cook
a perfectly delicious summertime dish.
Direct from his home, Danny will provide a live demonstration of how to cook this
mouth-watering dish, perfect for the entire family. Simply download the recipe in
advance, purchase your ingredients and then be prepared to get ready, steady and
cook along with Danny at our live culinary extravaganza.You can also read
