Keeping workers and customers safe during COVID-19 in shops and branches - COVID-19 secure guidance for employers, employees and the self...
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Keeping workers and customers safe during COVID-19 in shops and branches COVID-19 secure guidance for employers, employees and the self- employed 24 September 2020
Document updates
Published 11 May 2020
Last updated 24 September 2020
Date Version Update Section
25 May 2020 1.1 Updated to expand coverage of non-essential retail N/A
categories ahead of planned opening.
14 June 2020 2.0 Updated guidance on the need to self isolate if 3.2 People who need to
advised by the government’s track and trace self-isolate
service
14 June 2020 2.0 Guidance for workers travelling to and from work 4.1 Coming to work and
leaving work
14 June 2020 2.0 Guidance on considering the security implication of 1.Thinking about risk
any implemented risk mitigations
4.6 Accidents, security,
and other incidents
14 June 2020 2.0 Guidance on test and trace for workers and the 7.1 Shift Patterns and
need to keep a record of staff shift patterns Outbreaks
24 June 2020 3.0 Guidance on support bubbles and the need to self- 3.2 People who need to
isolate if anyone in your support bubble has self-isolate
COVID-19 symptoms
24 June 2020 3.0 Updated guidance on social distancing to reflect 1.1 Managing Risk
2m, or 1m with risk mitigation where 2m is not
viable is acceptable. Throughout
24 June 2020 3.0 Removal of coverage of tailors, dress fitters and N/A
fashion designers as superseded by ‘Keeping
workers and clients safe during COVID-19 in close
contact services’ guidance
3 July 2020 4.0 Removal of guidance to keep customer restaurants 2.1 Manage contacts
and cafes closed
3 July 2020 4.0 Updated to include link to DHSC guidance on Test 7.1 Shift Patterns and
and Trace Outbreaks
2
Document updates (continued)
Published 11 May 2020
Last updated 24 September 2020
Date Version Update Section
3 July 2020 4.0 Updated to discourage shouting/loud music 1.1. Managing Risk
3 July 2020 4.0 Updated to include guidance in the event of a local 1. Thinking about risk
lockdown
3 July 2020 4.0 Update to the COVID-19 secure poster to reflect 1.2 Sharing the results of
2m, or 1m with risk mitigation where 2m is not your risk assessment
viable is acceptable.
Webpage
3 July 2020 4.0 Include guidance in the event of a COVID-19 7.1 Shift Patterns and
outbreak in the workplace as section 7.1.2 Outbreaks
3 July 2020 4.0 Removal of guidance to keep customer restaurants 2.1 Manage contacts
and cafes closed
3 July 2020 4.0 Updated to include link to DHSC guidance on Test 7.1 Shift Patterns and
and Trace Outbreaks
10 July 2020 5.0 Include guidance on mass gathering in the 1.1 Managing Risk
workplace.
23 July 2020 6.0 Updated guidance on mass gatherings in the 2.1 Keeping customers
Workplace` and visitors safe
23 July 2020 6.0 Updated guidance on working from home 3. Who should go to work
Staying COVID-19 Secure
in 2020 Poster
23 July 2020 6.0 Updated guidance on ventilation and mitigating 2.3 Ventilation
against the transmission of COVID-19
23 July 2020 6.0 Include guidance on disposing of personal or 5.2 Keeping the workplace
business waste, including face coverings and PPE. clean
3
Document updates (continued)
Published 11 May 2020
Last updated 24 September 2020
Date Version Update Section
23 July 2020 6.0 Include guidance on disposing of personal or 5.2 Keeping the workplace
business waste, including face coverings and PPE. clean
23 July 2020 6.0 Updated guidance on face coverings and where to 6.1 Face Coverings
wear them.
23 July 2020 6.0 Updated guidance on the use of public transport for 7.2 Work-related travel
work related travel
31 July 2020 7.0 Guidance on clinically extremely vulnerable 3.1 Protecting people who
individuals returning to the workplace are at higher risk
12 August 2020 8.0 Updated guidance on workforce consultation in 3. Who should go to work
advance of returning to work
12 August 2020 8.0 Guidance on those at higher risk of COVID-19 3.1 Protecting people who
are at higher risk
12 August 2020 8.0 Updated guidance on face coverings and where to 6.1 Face coverings
wear them
10 September 9.0 Updated guidance on social gatherings 1.1 Managing risk
2020
10 September 9.0 Updated guidance to mandate the collection of 7.1 Shift patterns and
2020 Test and Trace data outbreaks
24 September 10.0 Updated guidance on working from home 3. Who should go to
2020 work
24 September 10.0 Updated guidance on business obligation to 3.2 People who need
2020 support staff self isolation toself isolate
24 September 10.0 Updated guidance on mandatory face coverings 6.1 Face coverings
2020 for staff and customers
4
The UK is currently experiencing a public health emergency
as a result of the COVID-19 pandemic. As such, it is critical
that businesses take a range of measures to keep everyone
safe. This document is to help you understand how to work
safely and keep your customers safe during this pandemic,
ensuring as many people as possible comply with social
distancing guidelines (2m or 1m with risk mitigation, where
Introduction 2m is not viable, is acceptable). We hope it gives you
freedom within a practical framework to think about what
you need to do to continue, or restart, operations during the
COVID-19 pandemic. We understand how important it is
that you can work safely and support your workers’ and
customers’ health and wellbeing during the COVID-19
pandemic and not contribute to the spread of the virus. We
know that many businesses of this sector are currently
closed for their usual service by government regulation, we
hope this guidance will be useful for those businesses as
they develop new ways of working or to help prepare for the
time when they are able to reopen. The government is clear
that workers should not be forced into an unsafe workplace
and the health and safety of workers and customers, and
public health, should not be put at risk.
We know many people are also keen to return to or
contribute to volunteering. Organisations have a duty of care
to volunteers to ensure as far as reasonably practicable they
are not exposed to risks to their health and safety. This
What do we mean guidance around working safely during COVID-19 should
by 'shops and ensure that volunteers are afforded the same level of
protection to their health and safety as others, such as
branches'? workers and customers.
This document has been prepared by the Department for
Business, Energy and Industrial Strategy (BEIS) with input
Shops and branches include all from firms, unions, industry bodies and the devolved
retail stores. This includes food administrations in Wales, Scotland and Northern Ireland,
retailers, chemists, and in consultation with Public Health England (PHE) and
hardware/homeware stores, the Health and Safety Executive (HSE).
fashion shops, charity shops, Public health is devolved in Northern Ireland, Scotland and
betting shops and high street Wales; this guidance should be considered alongside local
gambling arcades, car public health and safety requirements and legislation in
dealerships, auction houses, Northern Ireland, Scotland and Wales. For advice to
antique stores, retail art businesses in other parts of the UK please see guidance set
galleries, photography studios, by the Northern Ireland Executive, the Scottish Government,
gift shops and retail spaces in and the Welsh Government.
theatres, museums, libraries,
heritage sites and tourism sites; We expect that this document will be updated over time.
mobile phone stores, indoor and This version is up to date as of 24 September 2020. You can
outdoor markets, craft fairs, and check for updates at www.gov.uk/workingsafely. If you have
similar types of retail. any feedback for us, please email
safer.workplaces@beis.gov.uk.
The guidance applies to those This document is one of a set of documents about how to
currently open and will help work safely in different types of workplace. This one is
those that are currently closed designed to be relevant for people who work in or run shops,
consider what their operations branches, stores or similar environments.
need to look like when they are
allowed to open. People delivering close contact services in retail
environments should also refer to guidance on keeping
Branches include bank workers and clients safe during COVID-19 in close contact
branches, post offices and other services.
open money businesses.
5
This document sets out guidance on how to open
workplaces safely while minimising the risk of spreading
COVID-19. It gives practical considerations of how this can
be applied in the workplace.
Each business will need to translate this into the specific
actions it needs to take, depending on the nature of their
How to use business, including the size and type of business, how it is
organised, operated, managed and regulated. They will also
this need to monitor these measures to make sure they continue
to protect visitors and workers.
guidance This guidance does not supersede any legal obligations
relating to health and safety, employment or equalities and it
is important that as a business or an employer you continue
to comply with your existing obligations, including those
relating to individuals with protected characteristics. It
contains non-statutory guidance to take into account when
complying with these existing obligations. When considering
how to apply this guidance, take into account agency
workers, contractors and other people, as well as your
employees.
To help you decide which actions to take, you must
carry out an appropriate COVID-19 risk assessment, just
as you would for other health and safety related
hazards. This risk assessment must be done in
consultation with unions or workers.
6
Table of Contents
Introduction 5
What do we mean by 'shops and branches'? 5
How to use this guidance 6
1. Thinking about risk 8
2. Keeping your customers and visitors safe 13
3. Who should go to work 18
4. Social distancing for workers 21
5. Cleaning the workplace 26
6. Personal protective equipment (PPE) and face coverings 31
7. Workforce management 35
8. Inbound and outbound goods 39
Where to obtain further guidance 40
Appendix 40
7
1. Thinking about risk
Objective: That all employers carry out a COVID-19 risk assessment.
COVID-19 is a public health emergency. Everyone needs to assess and manage the risks of
COVID-19, and in particular businesses should consider the risks to their workers and visitors. As
an employer, you also have a legal responsibility to protect workers and others from risk to their
health and safety. This means you need to think about the risks they face and do everything
reasonably practicable to minimise them, recognising you cannot completely eliminate the risk of
COVID-19.
You must make sure that the risk assessment for your business addresses the risks of COVID-19,
using this guidance to inform your decisions and control measures. You should also consider the
security implications of any decisions and control measures you intend to put in place, as any
revisions could present new or altered security risks that may require mitigation. A risk assessment
is not about creating huge amounts of paperwork, but rather about identifying sensible measures
to control the risks in your workplace. If you have fewer than five workers, or are self-employed,
you don’t have to write anything down as part of your risk assessment. Your risk assessment will
help you decide whether you have done everything you need to. There are interactive tools
available to support you from the Health and Safety Executive (HSE) at
https://www.hse.gov.uk/risk/assessment.htm.
Employers have a duty to consult their people on health and safety. You can do this by listening
and talking to them about the work and how you will manage risks from COVID-19. The people
who do the work are often the best people to understand the risks in the workplace and will have a
view on how to work safely. You are encouraged to have individual discussions with your workers
where reasonable, including those who are clinically extremely vulnerable and therefore may
be returning to the workplace, to consider any uncertainties they have about precautions in place
to make the workplace COVID-secure. Involving them in making decisions shows that you take
their health and safety seriously. You must consult with the health and safety representative
selected by a recognised trade union or, if there isn’t one, a representative chosen by workers. As
an employer, you cannot decide who the representative will be.
At its most effective, full involvement of your workers creates a culture where relationships
between employers and workers are based on collaboration, trust and joint problem solving. As is
normal practice, workers should be involved in assessing workplace risks and the development
and review of workplace health and safety policies in partnership with the employer.
Employers and workers should always come together to resolve issues. If concerns still cannot be
resolved, see below for further steps you can take.
Contact your employee representative.
How to raise a
concern: Contact your trade union if you have one.
Use the HSE form available at
https://www.hse.gov.uk/contact/concerns.htm.
Contact HSE by phone on 0300 790 6787. 8
1. Thinking about risk
(continued)
Where the enforcing authority, such as the HSE or your local authority, identifies employers who are
not taking action to comply with the relevant public health legislation and guidance to control public
health risks, they are empowered to take a range of actions to improve control of workplace risks.
These actions include closure of venues under the Health Protection (Coronavirus, Restrictions)
(England) (No. 3) Regulations 2020. For example, this would cover employers not taking
appropriate action to ensure social distancing, where possible.
Failure to complete a risk assessment which takes account of COVID-19, or completing a risk
assessment but failing to put in place sufficient measures to manage the risk of COVID-19, could
constitute a breach of health and safety law. The actions the enforcing authority can take include
the provision of specific advice to employers to support them to achieve the required standard,
through to issuing enforcement notices to help secure improvements. Serious breaches and failure
to comply with enforcement notices can constitute a criminal offence, with serious fines and even
imprisonment for up to two years. There is also a wider system of enforcement, which includes
specific obligations and conditions for licensed premises.
From 28 September, it is mandatory that employers must not knowingly require or encourage
someone who is being required to self-isolate to come to work.
Employers are expected to respond to any advice or notices issued by enforcing authorities rapidly
and are required to do so within any timescales imposed by the enforcing authorities. The vast
majority of employers are responsible and will join with the UK's fight against COVID-19 by working
with the government and their sector bodies to protect their workers and the public. However,
inspectors are carrying out compliance checks nationwide to ensure that employers are taking the
necessary steps.
Employers must follow all instructions from authorities in the event of new local restrictions. See
further detail of areas with additional local restrictions.
9
Objective: To reduce risk to the lowest reasonably practicable level
Objective: To reduce risk
by taking preventative to the lowest
measures, reasonably
in order practicable
of priority.
level by taking preventative measures, in order of priority.
Employers have a duty to reduce workplace risk to the lowest
reasonably practicable level by taking preventative measures.
Employers must work with any other employers or contractors
sharing the workplace so that everybody's health and safety is
protected. In the context of COVID-19 this means protecting the
1.1 Managing health and safety of your workers and customers by working through
these steps in order:
risk ▪ Ensuring both workers and customers who feel unwell stay at
home and do not attend the premise. From 28 September, by law
businesses may not require a self-isolating employee to come into
work.
▪ In every workplace, increasing the frequency of handwashing and
surface cleaning.
▪ Businesses and workplaces should make every reasonable effort
to ensure their employees can work safely. Any office worker who
can work from home should do so. Anyone else who cannot work
from home should go to their place of work, if COVID-19 Secure
guidelines are followed closely. When in the workplaces, everyone
should make every reasonable effort to comply with the social
distancing guidelines set out by the government (2m, or 1m with
risk mitigation where 2m is not viable is acceptable). Where the
social distancing guidelines cannot be followed in full, in relation to
a particular activity, businesses should consider whether that
activity can be redesigned to maintain a 2m distance or 1m with
risk mitigations where 2m is not viable. From 1st August, clinically
extremely vulnerable individuals, who were previously advised to
shield at home, can go to the workplace as long as it is COVID-
secure, but should carry on working from home wherever possible.
▪ Further mitigating actions include:
▪ Further increasing the frequency of hand washing and surface
cleaning.
▪ Keeping the activity time involved as short as possible.
▪ Using screens or barriers to separate people from each other.
▪ Using back-to-back or side-to-side working (rather than face-to-
face) whenever possible.
▪ Reducing the number of people each person has contact with
by using ‘fixed teams or partnering’ (so each person works with
only a few others).
▪ Where the social distancing guidelines cannot be followed in full,
even through redesigning a particular activity, businesses should
consider whether that activity needs to continue for the business to
operate, and if so, take all the mitigating actions possible to reduce
the risk of transmission between their staff.
▪ You should ensure that steps are taken to avoid people needing to
unduly raise their voices to each other. This includes, but is not
limited to, refraining from playing music or broadcasts that may
encourage shouting, including if played at a volume that makes
normal conversation difficult. This is because of the potential for
increased risk of transmission, particularly from aerosol
transmission. We will develop further guidance, based on scientific
evidence, to enable these activities as soon as possible.
10▪ Finally, if people must work face-to-face for a sustained period
Objective: To reduce risk to the lowest reasonably practicable
with more than a small group of fixed partners, then you will need
level by taking preventative measures, in order of priority.
to assess whether the activity can safely go ahead. No one is
obliged to work in an unsafe work environment
▪ In your assessment you should have particular regard to whether
the people doing the work are especially vulnerable to COVID-19.
1.1 Managing • To prevent the spread of the virus, from 14 September there will
be legal limits on how many people someone can spend time with
risk in a social group at any one time. Whether indoors or outdoors
people from different households must not meet in groups of
(continued) larger than 6. This limit does not apply to meetings of a single
household group or support bubble where it consists of more than
6 people.
• No-one should socialise in a group of greater than 6. Venues
following COVID-19 secure guidelines (e.g. pubs, restaurants) are
able to host more than 6 people in total, as long as each individual
group is self-contained. It is also important that people from
different households or support bubbles meeting in a single group
remain socially distanced. Further information on social contact
rules, social distancing and the exemptions that exist can be
found here. These rules will not apply to workplaces or education
settings, alongside other exemptions.
Those running events following COVID-19 Secure guidelines should
take additional steps to ensure the safety of the public and prevent
large gatherings or mass events from taking place.
Individual businesses should consider the cumulative impact of
many businesses re-opening in a small area. This means working
with local authorities, neighbouring businesses and travel operators
to assess this risk and applying additional mitigations. These could
include:
▪ Further lowering capacity even if it is possible to safely seat a
number of people inside a venue, it may not be safe for them all
to travel or enter that venue.
▪ Staggering entry times with other venues and taking steps to
avoid queues building up in surrounding areas.
▪ Arranging one way travel routes between transport hubs and
venues.
▪ Advising patrons to avoid particular forms of transport or routes
and to avoid crowded areas when in transit to the venue.
Local authorities should avoid issuing licenses for events that could
lead to larger gatherings forming and provide advice to businesses
on how to manage events of this type. If appropriate, the government
has powers under schedule 22 of the Coronavirus Act 2020 to close
venues hosting large gatherings or prohibit certain events (or types
of event) from taking place
The recommendations in the rest of this document are ones you
must consider as you go through this process. You could also
consider any advice that has been produced specifically for your
sector, for example by trade associations or trades unions.
If you are currently operating, you will already have carried out an
assessment of the risks posed by COVID-19 in your workplace. You
use this document to identify any further improvements you should
make. You must review the measures you have put in place to make
sure they are working. You should also review them if they may no
longer be effective or if there are changes in the workplace that 11
could lead to new risks.1.2 Sharing the results of your risk
assessment
You must share the results of your risk assessment with your workforce. If possible, you should consider
publishing the results on your website (and we would expect all employers with over 50 workers to do so).
We would expect all businesses to demonstrate to their workers and customers that they have properly
assessed their risk and taken appropriate measures to mitigate this. You should do this by displaying a
notification in a prominent place in your business and on your website, if you have one. Below you will find
a notice you should sign and display in your workplace to show you have followed this guidance.
122. Keeping your customers and visitors safe
2.1 Manage contacts
Objective: To minimise the contact resulting from visits to stores or outlets.
Steps that will usually be needed:
Calculating the maximum number of customers that can reasonably follow social distancing guidelines
(2m, or 1m with risk mitigation where 2m is not viable, is acceptable) within the store and any outdoor
selling areas. Take into account total floorspace as well as likely pinch points and busy areas.
Limiting the number of customers in the store, overall and in any particular congestion areas, for
example doorways between outside and inside spaces.
Encouraging customers to use hand sanitiser or handwashing facilities as they enter the premises to
reduce the risk of transmission by touching products while browsing.
Encouraging customers to avoid handling products whilst browsing, if at all possible.
Suspending or reducing customer services that cannot be undertaken without contravening social
distancing guidelines. This may include re-thinking how assistance is provided, for example, using
fixed pairs of colleagues to lift heavy objects rather than a single colleague lifting with a customer.
Encouraging customers to shop alone where possible, unless they need specific assistance.
Reminding customers who are accompanied by children that they are responsible for supervising them
at all times and should follow social distancing guidelines.
Looking at how people move through the shop and how you could adjust this to reduce congestion and
contact between customers, for example, queue management or one-way flow, where possible.
Ensuring any changes to entrances, exits and queue management take into account reasonable
adjustments for those who need them, including disabled shoppers. For example, maintaining
pedestrian and parking access for disabled customers.
Working with neighbouring businesses and local authorities to provide additional parking or facilities
such as bike-racks, where possible, to help customers avoid using public transport.
Using outside premises for queuing where available and safe, for example some car parks.
Managing outside queues to ensure they do not cause a risk to individuals, other businesses or
additional security risks, for example by introducing queuing systems, having staff direct customers
and protecting queues from traffic by routing them behind permanent physical structures such as street
furniture, bike racks, bollards or putting up barriers.
Working with your local authority or landlord to take into account the impact of your processes,
including queues, on public spaces such as high streets and public car parks.
Shopping centres should take responsibility for managing the number of customers in the centre and
the queuing process in communal areas on behalf of their retail.
14Social distancing markers Customers queuing outside
in store maintaining social distance
2.1 Manage
contacts
Steps that will usually be needed:
(continued)
Having clearly designated positions from which colleagues
can provide advice or assistance to customers whilst
maintaining social distance.
Working with neighbouring businesses and local authorities to
consider how to spread the number of people arriving
throughout the day for example by staggering opening hours;
this will help reduce demand on public transport at key times
and avoid overcrowding.
Avoid sharing vehicles except within a family, for example on
test drives. If it is not possible, keep the number of people in
the vehicle to a minimum and as distanced within the vehicle
space as possible, and use other safety measures such as
ensuring good ventilation.
Customer restaurants and cafes should refer to guidance on
keeping workers and customers safe during COVID-19 in
restaurants, pubs, bars and takeaway services
Objective: To make sure people understand what they need to do to
2.2 Providing maintain safety.
and Steps that will usually be needed:
explaining Providing clear guidance on social distancing and hygiene to
people on arrival, for example, signage and visual aids.
available Informing customers that they should be prepared to remove
guidance face coverings safely if asked to do so by police officers and
staff for the purposes of identification.
Providing written or spoken communication of the latest
guidelines to both workers and customers inside and outside
the store. You should display posters or information setting
out how clients should behave on your premises to keep
everyone safe. Consider the particular needs of those with
protected characteristics, such as those who are hearing or
visually impaired.
Creating social distancing champions to demonstrate social
distancing guidelines to customers, if helpful.
Ensuring latest guidelines are visible in selling and non-
selling areas.
Ensuring information provided to visitors, such as advice on
the location or size of queues, does not compromise their
safety.
15Objective: To use ventilation to mitigate the transmission risk of
COVID-19.
Ventilation into the building should be optimised to ensure the
maximum fresh air supply is provided to all areas of the facility
wherever possible.
2.3 Ventilation Ventilation systems should provide a good supply of fresh air.
Steps that will usually be needed:
Increasing the existing ventilation rate by adjusting the fan
speed.
Operating the ventilation system when there are people in
the building.
Monitoring and managing filters in accordance to
manufacturer instructions.
Keeping doors and windows open if possible.
Using ceiling fans to improve air circulation, provided there
is good ventilation.
16Objective: To ensure that toilets are kept open and to
ensure/promote good hygiene, social distancing, and cleanliness
in toilet facilities.
• Public toilets, portable toilets and toilets inside premises should
be kept open and carefully managed to reduce the risk of
transmission of COVID-19.
2.4 Customer
toilets Steps that will usually be needed:
Using signs and posters to build awareness of good
handwashing technique, the need to increase handwashing
frequency and to avoid touching your face, and to cough or
sneeze into a tissue which is binned safely, or into your arm if
a tissue is not available.
Consider the use of social distancing marking in areas where
queues normally form, and the adoption of a limited entry
approach, with one in, one out (whilst avoiding the creation of
additional bottlenecks).
To enable good hand hygiene consider making hand sanitiser
available on entry to toilets where safe and practical, and
ensure suitable handwashing facilities including running water
and liquid soap and suitable options for drying (either paper
towels or hand driers) are available.
Setting clear use and cleaning guidance for toilets, with
increased frequency of cleaning in line with usage. Use
normal cleaning products, paying attention to frequently hand
touched surfaces, and consider use of disposable cloths or
paper roll to clean all hard surfaces.
Keeping the facilities well ventilated, for example by fixing
doors open where appropriate.
Special care should be taken for cleaning of portable toilets
and larger toilet blocks.
Putting up a visible cleaning schedule can keep it up to date
and visible.
Providing more waste facilities and more frequent rubbish
collection.
173. Who should go to work
In order to keep the virus under control, it is important that people work
safely. At the present time, office workers who can work from home
should do so. Anyone else who cannot work from home should go to their
Objective: place of work. The risk of transmission can be substantially reduced if
COVID-19 Secure guidelines are followed closely. Employers should
consult with their employees to determine who can come into the
workplace safely taking account of a person’s journey, caring
Employers should responsibilities, protected characteristics, and other individual
ensure workplaces are circumstances. Extra consideration should be given to those people at
safe for anyone who higher risk. Businesses should consider the impact of workplaces
cannot work from reopening on local transport and take appropriate mitigating actions (e.g.
staggered start and finish times for staff). When employers consider that
home. workers should come into their place of work, then this will need to be
reflected in the COVID-19 workplace risk assessment and actions taken
It is recognised that for to manage the risks of transmission in line with this guidance. The
people who work in decision to return to the workplace must be made in meaningful
these types of consultation with workers (including through trade unions or employee
workplace, it is often representative groups where they exist). A meaningful consultation
means engaging in an open conversation about returning to the
not possible to work workplace before any decision to return has been made. This should
from home. include a discussion of the timing and phasing of any return and any risk
mitigations that have been implemented. It is vital employers engage with
workers to ensure they feel safe returning to work, and they should not
force anyone into an unsafe workplace.
Steps that will usually be needed:
Considering the maximum number of people who can be
safely accommodated on site.
Planning for a phased return to work for people safely
and effectively.
Monitoring the wellbeing of people who are working from
home and helping them stay connected to the rest of the
workforce, especially if the majority of their colleagues are on-
site.
Keeping in touch with off-site workers on their working
arrangements including their welfare, mental and physical
health and personal security.
Providing equipment for people to work from home safely and
effectively, for example, remote access to work systems. 18Objective: To support those who are at a higher risk of infection and/or
an adverse outcome if infected.
The Public Health England report 'Disparities in the risk and outcomes of
COVID-19' shows that some groups of people may be at more risk of
being infected and/or an adverse outcome if infected.
3.1 Protecting The higher-risk groups include those who:
▪ are older males
people who ▪ have a high body mass index (BMI)
are at higher ▪ have health conditions such as diabetes
risk ▪ are from some Black, Asian or minority ethnicity (BAME)
backgrounds
You should consider this in your risk assessment.
From 1st August, clinically extremely vulnerable individuals can return to
their workplace providing COVID-secure guidelines are in place but
should work from home wherever possible. If extremely clinically
vulnerable individuals cannot work from home, they should be offered
the option of the safest available on-site roles, enabling them to maintain
social distancing guidelines (2m, or 1m with risk mitigation where 2m is
not viable, is acceptable). It may be appropriate for clinically extremely
vulnerable individuals to take up an alternative role or adjusted working
patterns temporarily.
As for any workplace risk you must take into account specific duties to
those with protected characteristics, including, for example, expectant
mothers who are, as always, entitled to suspension on full pay if suitable
roles cannot be found. Particular attention should also be paid to people
who live with clinically extremely vulnerable individuals.
Steps that will usually be needed:
Providing support for workers around mental health and
wellbeing. This could include advice or telephone support.
See current guidance for advice on who is in the clinically
extremely vulnerable and clinically vulnerable groups.
Discussing the safest possible roles for clinically extremely
vulnerable workers who are returning to the workplace.
19Objective: To make sure individuals who are advised to stay at home
under existing government guidance to stop infection spreading do not
physically come to work. This includes individuals who have symptoms
of COVID-19, those who live in a household or are in a support bubble
with someone who has symptoms and those who are advised to self-
isolate as part of the government's test and trace service.
Steps that will usually be needed:
Enabling workers to work from home while self-isolating if
appropriate.
By law, employers must not knowingly require or encourage
someone who is being required to self-isolate to come to
work.
See current guidance for employees and employers relating
to statutory sick pay due to COVID-19.
Ensuring any workers who have symptoms of COVID-19 - a
high temperature, new and persistent cough or anosmia -
however mild, should self-isolate for at least 10 days from
when the symptoms started. Workers who have tested
positive for COVID-19 should self-isolate for at least 10 days
starting from the day the test was taken. Where a worker has
tested positive whilst not experiencing symptoms but develop
symptoms during the isolation period, they should restart the
10-day isolation period from the day the symptoms
developed. This only applies to those who begin their
isolation on or after 30 July.
See current guidance for people who have symptoms and
those who live with others who have symptoms.
Objective: To make sure that nobody is discriminated against.
▪ In applying this guidance, employers should be mindful of the
3.3 Equality in particular needs of different groups of workers or individuals.
▪ It is breaking the law to discriminate, directly or indirectly, against
the workplace anyone because of a protected characteristic such as age, sex,
disability, race or ethnicity.
▪ Employers also have particular responsibilities towards disabled
workers and those who are new or expectant mothers.
Steps that will usually be needed:
Understanding and taking into account the particular
circumstances of those with different protected
characteristics.
Involving and communicating appropriately with workers
whose protected characteristics might either expose them to
a different degree of risk, or might make any steps you are
thinking about inappropriate or challenging for them.
Considering whether you need to put in place any particular
measures or adjustments to take account of your duties under
the equalities legislation.
Making reasonable adjustments to avoid disabled workers
being put at a disadvantage, and assessing the health and
safety risks for new or expectant mothers.
Making sure that the steps you take do not have an
unjustifiable negative impact on some groups compared to
others, for example those with caring responsibilities or those
with religious commitments. 204. Social distancing for workers
▪ You must maintain social distancing in the workplace wherever
possible.
Objective:
▪ Where the social distancing guidelines cannot be followed in full
in relation to a particular activity, businesses should consider
Ensuring workers whether that activity can be redesigned to maintain a 2m
maintain social distance or 1m with risk mitigations where 2m is not viable.
distancing guidelines Mitigating actions include:
(2m, or 1m with risk ▪ Further increasing the frequency of hand washing and
mitigation where 2m is surface cleaning.
not viable, is
▪ Keeping the activity time involved as short as possible.
acceptable), wherever
possible, including ▪ Using screens or barriers to separate people from each
other.
arriving at and departing
from work, while in work ▪ Using back-to-back or side-to-side working (rather than face-
and when travelling to-face) whenever possible.
between sites. ▪ Reducing the number of people each person has contact with
by using ‘fixed teams or partnering’ (so each person works
with only a few others).
▪ Where the social distancing guidelines cannot be followed in
full, even through redesigning a particular activity, businesses
should consider whether that activity needs to continue for the
business to operate, and if so, take all the mitigating actions
possible to reduce the risk of transmission between staff.
▪ Social distancing applies to all parts of a business, not just the
place where people spend most of their time, but also entrances
and exits, break rooms, canteens and similar settings. These
are often the most challenging areas to maintain social
distancing and workers should be specifically reminded.
21Objective: To maintain social distancing wherever possible, on
arrival and departure and to enable handwashing upon arrival.
Steps that will usually be needed:
4.1 Coming to Staggering arrival and departure times at work to reduce
crowding into and out of the workplace, taking account of the
work and impact on those with protected characteristics.
leaving work Providing additional parking or facilities such as bike-racks to
help people walk, run, or cycle to work where possible.
Limiting passengers in corporate vehicles, for example, work
minibuses. This could include leaving seats empty.
Reducing congestion, for example, by having more entry
points to the workplace in larger stores.
Using markings and introducing one-way flow at entry and
exit points.
Providing handwashing facilities (or hand sanitiser where not
possible) at entry and exit points and not using touch-based
security devices such as keypads where possible.
Maintaining use of security access devices, such as keypads
or passes, and adjusting processes at entry/exit points to
reduce risk of transmission. For example, cleaning pass
readers regularly and asking staff to hold their passes above
pass readers rather than touching them.
See government guidance on travelling to and from work.
Objective: To maintain social distancing as far as possible while
people travel through the workplace.
4.2 Moving
around Steps that will usually be needed:
buildings and Reducing movement by discouraging non-essential trips
within buildings and sites, for example, restricting access to
stores some areas, encouraging use of radios, telephones or other
electronic devices where permitted, and cleaning them
between use.
Introducing more one-way flow through buildings. Providing
floor markings and signage should remind both workers and
customers to follow to social distancing wherever possible.
Reducing maximum occupancy for lifts, providing
hand sanitiser for the operation of lifts and encouraging
use of stairs wherever possible.
Making sure that people with disabilities are able to access
lifts.
Managing use of high traffic areas including corridors, lifts,
turnstiles and walkways to maintain social distancing.
224.3 Workplaces and workstations
Objective: To maintain social distancing between individuals when they
are at their workstations.
▪ For people who work in one place, workstations should allow them to maintain social distancing wherever
possible.
▪ Workstations should be assigned to an individual as much as possible. If they need to be shared, they
should be shared by the smallest possible number of people.
▪ If it is not possible to ensure workstations comply with social distancing guidelines (2m, or 1m with risk
mitigation where 2m is not viable, is acceptable), then businesses should consider whether that activity
needs to continue for the business to operate, and if so take all mitigating actions possible to reduce the
risk of transmission.
Reviewing layouts and processes to allow staff to work
Steps that will further apart from each other.
usually be
needed: Using floor tape or paint to mark areas to help people
comply with social distancing guidelines (2m, or 1m
with risk mitigation where 2m is not viable, is
acceptable).
Avoiding people working face-to-face. For example, by
working side-by-side or facing away from each other.
Using screens to create a physical barrier between
people.
Transparent Using a consistent pairing system if workers have to
be in close proximity. For example, maintenance
screens at activities that cannot be redesigned.
point of
transaction
Minimising contacts around transactions, for example,
considering using contactless payments, where
possible.
Rethinking demonstrations and promotions to
Plastic minimise direct contact and to maintain social
panel at distancing.
point of
transaction
23Objective: To reduce transmission due to face-to-face meetings and
maintain social distancing in meetings.
Steps that will usually be needed:
4.4 Meetings Using remote working tools to avoid in-person meetings.
Only absolutely necessary participants should physically
attend meetings and should maintain social distancing
guidelines (2m, or 1m with risk mitigation where 2m is not
viable, is acceptable).
Avoiding transmission during meetings, for example avoiding
sharing pens, documents and other objects.
Providing hand sanitiser in meeting rooms.
Holding meetings outdoors or in well-ventilated rooms
whenever possible.
For areas where regular meetings take place, use floor
signage to help people maintain social distancing.
Objective: To maintain social distancing while using common areas.
4.5 Common
Steps that will usually be needed:
areas
Staggering break times to reduce pressure on the staff break
rooms or places to eat and ensuring social distancing is
maintained in staff break rooms.
Using safe outside areas for breaks.
Creating additional space by using other parts of the working
area or building that have been freed up by remote working.
Installing screens to protect workers serving customers at till
points.
Providing packaged meals or similar to avoid fully opening
Revised staff kitchen layout staff canteens.
Reconfiguring seating and tables to optimise spacing and
reduce face-to-face interactions.
Encouraging workers to remain on-site and, when not
possible, maintaining social distancing while off-site.
Considering use of social distance marking for other
common areas such as toilets, showers, lockers and
changing rooms and in any other areas where queues
typically form. 24Objective: To prioritise safety during incidents.
▪ In an emergency, for example, an accident, provision of first aid,
fire or break-in, people do not have to comply with social
distancing guidelines if it would be unsafe.
▪ People involved in the provision of assistance to others should pay
particular attention to sanitation measures immediately afterwards
4.6 Accidents, including washing hands.
security and
other Steps that will usually be needed:
incidents Reviewing your incident and emergency procedures to
ensure they reflect the social distancing principles as far as
possible.
Considering whether you have enough appropriately trained
staff to keep people safe. For example, having dedicated staff
to encourage social distancing or to manage security.
Considering the security implications of any changes you
intend to make to your operations and practices in response
to COVID-19, as any revisions may present new or altered
security risks which may need mitigations.
For organisations who conduct physical searches of people,
considering how to ensure safety of those conducting
searches while maintaining security standards.
Following government guidance on managing security risks.5. Cleaning the workplace
Objective: To make sure that any site or location that has been
closed or partially operated is clean and ready to restart, including:
▪ An assessment for all sites, or parts of sites, that have been closed,
before restarting work.
▪ Cleaning procedures and providing hand sanitiser, before restarting
work.
5.1 Before Steps that will usually be needed:
reopening
Checking whether you need to service or adjust ventilation
systems, for example, so that they do not automatically
reduce ventilation levels due to lower than normal
occupancy levels.
Most air conditioning systems do not need adjustment,
however where systems serve multiple buildings, or you are
unsure, advice should be sought from your heating
ventilation and air conditioning (HVAC) engineers or
advisers.
Objective: To keep the workplace clean and prevent transmission by
touching contaminated surfaces.
5.2 Keeping Steps that will usually be needed:
the workplace Frequent cleaning of work areas and equipment between
clean uses, using your usual cleaning products.
Frequent cleaning of objects and surfaces that are touched
regularly, including self-checkouts, trolleys, coffee machines,
betting machines or staff handheld devices, and making sure
there are adequate disposal arrangements for cleaning
products.
Clearing workspaces and removing waste and belongings
from the work area at the end of a shift.
If you are cleaning after a known or suspected case of
COVID-19 then you refer to the specific guidance.
Providing extra non recycling bins for workers and customers
to dispose of single use face coverings and PPE. You should
refer to guidance for information on how to dispose of personal
or business waste, including face coverings and PPE.
Cleaning high touch objects and surfaces such as door
handles and trolleys
275.3 Hygiene – handwashing, sanitation
facilities and toilets
Objective: To help everyone keep good hygiene through the working day.
Steps that will Using signs and posters to build awareness of
good handwashing technique, the need to increase
usually be handwashing frequency, avoid touching your face
needed: and to cough or sneeze into a tissue which is
binned safely, or into your arm if a tissue is not
available.
Providing regular reminders and signage to maintain
hygiene standards.
Providing hand sanitiser in multiple locations in
addition to washrooms.
Setting clear use and cleaning guidance for toilets to
ensure they are kept clean and social distancing is
achieved as much as possible.
Enhancing cleaning for busy areas.
Providing more waste facilities and more frequent
rubbish collection.
Providing hand drying facilities – either paper towels
or electrical dryers.
28Objective: To minimise the risk of transmission through customer
fitting rooms.
Steps that will usually be needed:
5.4 Customer Fitting rooms should be closed wherever possible given the
fitting rooms challenges in operating them safely.
Where fitting rooms are essential, for example to support key
workers buying critical protective clothing, they should be
cleaned very frequently, typically between each use.
Creating procedures to manage clothes that have been tried
on, for example delaying their return to the shop floor (see
section 5.5 below).
Limiting contact between customers and colleagues during
fitting, for example by suspending fitting assistance.Objective: To reduce transmission through contact with objects in
the store.
Steps that will usually be needed:
5.5 Handling
Encouraging increased handwashing and introducing more
goods, handwashing facilities for workers and customers or
providing hand sanitiser where this is not practical.
merchandise
and other Limiting customer handling of merchandise, for example,
through different display methods, new signage or rotation,
materials or cleaning of high-touch stock with your usual cleaning
products.
Putting in place picking-up and dropping-off collection points
where possible, rather than passing goods hand-to-hand.
Staggering collection times for customers collecting items,
with a queuing system in place to ensure compliance with
social distancing guidelines (2m, or 1m with risk mitigation
where 2m is not viable, is acceptable).
Setting up ‘no contact’ return procedures where customers
take return goods to a designated area.
Encouraging contactless refunds, where possible.
Storing items that have been returned, donated or brought in
for repair in a container or separate room for 48 hours, or
cleaning such items with usual cleaning products, before
displaying them on the shop floor. Materials used for
cleaning can be disposed of normally.
Providing guidance to how workers can safely assist
customers with handling large item purchases.
Considering placing protective coverings on large items that
may require customer testing or use, for example, furniture,
beds or seats. Ensuring frequent cleaning of these coverings
between uses, using usual cleaning products.
Cleaning touchpoints after each customer use or handover.
For some examples, such as rental equipment, and test drive
and rental vehicles, interior and exterior touchpoints should
be considered.
306. Personal Protective Equipment (PPE) and face coverings
PPE protects the user against health or safety risks at work. It can
include items such as safety helmets, gloves, eye protection, high-
visibility clothing, safety footwear and safety harnesses. It also
includes respiratory protective equipment, such as face masks.
Where you are already using PPE in your work activity to protect
against non-COVID-19 risks, you should continue to do so.
6. Personal At the start of this document we described the steps you need to
Protective take to manage COVID-19 risk in the workplace. This includes
maintaining social distancing guidelines (2m, or 1m with risk
Equipment mitigation where 2m is not viable, is acceptable). When managing
the risk of COVID-19, additional PPE beyond what you usually
(PPE) and wear is not beneficial. This is because COVID-19 is a different type
of risk to the risks you normally face in a workplace, and needs to
face be managed through social distancing, hygiene and fixed teams or
partnering, not through the use of PPE.
coverings The exception is clinical settings, like a hospital, or a small handful
of other roles for which Public Health England advises use of PPE.
For example, first responders and immigration enforcement
officers. If you are in one of these groups you should refer to the
advice at:
https://www.gov.uk/government/publications/coronavirus-covid-19-
personal-protective-equipment-ppe-plan/covid-19-personal-
protective-equipment-ppe-plan
and
https://www.gov.uk/government/publications/covid-19-
decontamination-in-non-healthcare-settings/covid-19-
decontamination-in-non-healthcare-settings.
Workplaces should not encourage the precautionary use of extra
PPE to protect against COVID-19 outside clinical settings or when
responding to a suspected or confirmed case of COVID-19.
Unless you are in a situation where the risk of COVID-19
transmission is very high, your risk assessment should reflect the
fact that the role of PPE in providing additional protection is
extremely limited. However, if your risk assessment does show
that PPE is required, then you must provide this PPE free of
charge to workers who need it. Any PPE provided must fit properly.
32There is growing evidence that wearing a face covering in an
enclosed space helps protect individuals and those around them
from COVID-19.
By law, staff and customers of retail settings are required to wear
a face covering, unless they have an exemption.
6.1 Face A face covering can be very simple; it just needs to cover your
mouth and nose. It is not the same as a face mask, such as the
coverings surgical masks or respirators used by health and care workers.
Similarly, face coverings are not the same as the PPE used to
manage risks like dust and spray in an industrial context. Supplies
of PPE, including face masks, must continue to be reserved for
those who need them to protect against risks in their workplace,
such as health and care workers, and those in industrial settings
like those exposed to dust hazards.
Face coverings are not a replacement for the other ways of
managing risk, including minimising time spent in contact, using
fixed teams and partnering for close-up work, and increasing
hand and surface washing. These other measures remain the
best ways of managing risk in the workplace and the government
would therefore not expect to see employers relying on face
coverings as risk management for the sole purpose of their health
and safety assessments.
Face coverings are mandatory on public transport and for
customers in shops and supermarkets, indoor shopping centres,
banks, building societies, post offices, premises providing
professional, legal or financial services, auction houses and
where food or drink is purchased. If a shop, outlet or supermarket
has a café or seating area for customers to eat and drink, then the
face covering can be removed in this area only when customers
are seated to eat or drink. Customers must wear a face covering
before entering any of these settings and keep it on until they
leave unless they have an exemption. People are also
encouraged to wear a face covering in other enclosed public
spaces where social distancing may be difficult and where there
are people you do not normally meet.
Find further detail on when and where to wear face coverings.
Customers are permitted to remove face coverings for the
purposes of identification or when speaking with people who rely
on lip reading, facial expressions and clear sound for
communication.
Some people don’t have to wear a face covering including for
health, age or equality reasons. No one who is exempt from
wearing a face covering should be denied entry if they are not
wearing one.
33Businesses are required by law to take reasonable steps to
encourage customer compliance, for example through in store
communications or notices at the entrance. If necessary, police
can issue fines to members of the public for non-compliance.
Businesses will not be required to provide face coverings for their
customers.
Employers must ensure that all staff in retail settings wear face
6.1 Face coverings when in areas that are open to the public and where
they are likely to come within close contact of a member of the
coverings public, unless they have an exemption. This requirement applies
to workers in shops or supermarkets, indoor shopping centres,
(continued) banks, building societies, post office workers, premises
providing professional, legal or financial services, estate agents
and auction houses. Employers should continue to follow ‘COVID-
19 secure’ guidelines to reduce the proximity and duration of
contact between employees.
Where face coverings are required for staff, businesses are
expected to provide these as part of their health and safety
obligations. However, staff are welcome to use their own face
coverings if they choose.
If businesses have taken steps to create a physical barrier or
screen between workers and members of the public then staff
behind the barrier or screen will not be required to wear a face
covering. Enforcement action can be taken if barriers and screens
are in place which do not adequately mitigate risks.
Businesses already have legal obligations to protect their staff
under existing employment law. This means taking appropriate
steps to provide a safe working environment, which may include
providing face coverings where appropriate, alongside other
mitigations such as screens and social distancing.
Businesses should advise workers how to use face coverings
safely. This means telling workers:
▪ Wash your hands thoroughly with soap and water for 20
seconds or use hand sanitiser before putting a face covering
on, and before and after removing it.
▪ When wearing a face covering, avoid touching your face or
face covering, as you could contaminate it with germs from
your hands.
▪ Change your face covering if it becomes damp or if you’ve
touched it.
▪ Continue to wash your hands regularly.
▪ Change and wash your face covering daily.
▪ If the material is washable, wash in line with manufacturer’s
instructions. If it’s not washable, dispose of it carefully in your
usual waste.
▪ Practise social distancing wherever possible.
Find further detail on face coverings including when to wear one
and how to make your own.
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