June 2018 PATIENT TRANSPORT OFFICER Applicant Information Kit - Queensland Ambulance Service
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Department of Health
Queensland Ambulance Service
PATIENT TRANSPORT OFFICER
Applicant Information Kit
June 2018
Proudly accredited
by White Ribbon
783QAS
Use this Applicant Information Kit to find out more on: INTRODUCTION 3 ABOUT THE ROLE 3 BENEFITS OF WORKING WITH THE QAS 3 BEFORE YOU APPLY 4 PREPARING YOUR APPLICATION 5 HOW TO APPLY 5 THE SELECTION PROCESS 6 PRE-EMPLOYMENT CHECKS 6 YOUR APPOINTMENT TO THE QAS 9 COMMENCING EMPLOYMENT 10 PRIVACY 11 2 | Queensland Ambulance Service
Remuneration
INTRODUCTION
You will receive a remuneration package including but
Thank you for your interest in working with the not limited to:
Queensland Ambulance Service (QAS).
»» salary within the advertised range
This Applicant Information Kit (AIK) has been »» employer superannuation
developed to inform potential applicants about
the recruitment and selection process and other
»» leave loading.
employment information.
Superannuation
Information is provided to assist you to apply for a job
QSuper is the default superannuation fund for
with the QAS and to prepare for the selection process.
Queensland Government employees. Employees may
The AIK should be read in conjunction with the Patient
nominate another superannuation fund by submitting
Transport Officer (PTO) Role Description.
a ‘Choose Your Super Fund’ form to Queensland
Shared Services (QSS). This form will be provided to
ABOUT THE ROLE all new employees at the time of appointment. All new
employees will automatically be set up with a QSuper
The purpose of the PTO role is to provide a high account upon commencement where the employee
standard of non-urgent patient transport services has not nominated a different superannuation fund.
to the community of Queensland. This can include
In addition to the employer contribution amount,
providing pre-booked, non-urgent services including
most employees (excluding casuals) are required
home-to-hospital and inter-facility transfers.
to personally contribute a portion of their salary
The PTOs are required to communicate effectively for superannuation purposes. This amount will
and appropriately with patients, relatives, health default to 5%, however, employees may choose
professionals, members of the public and other (using the appropriate form from their nominated
emergency service providers to ensure the best superannuation fund) to reduce the contribution; in
possible outcome for the patient is achieved, in return the QAS pays an employer contribution (on
addition to maintaining comprehensive and a sliding scale based on the employee contribution
accurate records to ensure that patient transport percentage) up to 12.75%.
records are available for future reference. PTOs will
Employees seeking further information should contact
also be required to maintain transport vehicles and
QSuper (www.qsuper.qld.gov.au or phone 1300 360
equipment in order to maintain operational readiness
750) or their nominated superannuation fund.
BENEFITS OF WORKING Salary packaging
WITH THE QAS Queensland Government employees may choose to
receive remuneration via in-house salary packaging.
At the QAS, you will work in an organisation that Salary packaging is an arrangement between an
values community service, learning, safety, teamwork employer and an employee, where the employer
and results. You will be actively encouraged and provides the employee with benefits in return for an
supported as an individual and will have access to agreed salary adjustment.
excellent learning and development opportunities.
Additional benefits you may be eligible for include: As an employee of the QAS, you may be entitled
to salary package part of your pre- tax income
»» generous leave provisions for certain approved non-cash benefits such as
»» employee assistance services superannuation, motor vehicles, laptop computers,
»» flexible work arrangement. professional membership fees, etc. By reducing your
pre-tax income, you can reduce the amount of tax
you pay and increase the amount of your net pay.
PATIENT TRANSPORT OFFICER APPLICANT INFORMATION KIT – 2018 | 3
Rural and remote incentives family violence by providing appropriate safety and
support measures.
The QAS provides service delivery to Queenslanders
in isolated, rural and remote locations throughout Domestic and family violence can take many
the state and it is recognised that employees may forms including physical, sexual, emotional,
be required to live and work in difficult conditions psychological, and economic abuse or any other
in remote areas. A range of allowances, concessions threatening, coercive, or controlling behaviour which
and other benefits are available, depending on the causes the victim to fear for their safety or wellbeing
role and the location. or that of someone else.
The QAS has developed a HR Policy Statement to
Learning and development support employees affected by domestic and family
violence. The policy provides the following support
You will be actively encouraged and supported as an
mechanisms for those affected by domestic and
individual and will have access to excellent learning
family violence:
and development opportunities.
»» 10 days paid special leave
Study assistance may be provided for relevant
»» flexible work arrangements and work adjustments
courses. The Study and Research Assistance
Scheme provides financial and/or leave assistance »» counselling support services.
to eligible employees for part-time or full-time The QAS is also proud to be accredited as a White
study or research. The scheme aims to promote Ribbon Workplace, under the White Ribbon Australia
organisational and personal development, assisting Workplace Accreditation Program. The program
and encouraging officers to undertake work-related recognises workplaces that are taking active steps
courses and research. to stop violence against women, including providing
support for employees who are affected by domestic
and family violence. The QAS is strongly committed
Equal Employment Opportunity
to providing a safe and supportive working
The QAS supports Equal Employment Opportunity environment for all employees and will continue to
(EEO) and encourages applications from members promote positive and respectful relationships in
of EEO target groups. EEO target groups are: an effort to reduce the negative impacts domestic
and family violence has in our workplaces and
»» Aboriginal and Torres Strait Islander people
communities.
»» people who have migrated to Australia and whose
first language is a language other than English,
and the children of those people
BEFORE YOU APPLY
»» people who have or have had a disability
»» women. The QAS encourages people to apply for roles that are
relevant to their experience, skills, qualifications and
During the online application, you will be
interest.
presented with the opportunity to provide EEO
data. Please note you are not required to provide Before applying for a role, you should:
this information, but provision of this information
»» review the role description to gain a broad
will assist the QAS to gain a better understanding understanding of the role
of the diversity of applicants and inform the future
»» decide whether your experience and skills will
development of recruitment within the QAS.
enable you to undertake the key responsibilities of
the role
Domestic and Family Violence »» decide if you meet the key attributes required for
the role.
The QAS is strongly committed to providing a healthy
and safe working environment for all employees and You will need to hold any mandatory qualifications
recognises that the workplace can make a significant and/ or professional registration that are indicated in
difference to employees affected by domestic and the role description.
4 | Queensland Ambulance Service
Citizenship requirements performance and conduct. It is a good idea to provide
your referees with a copy of the role description, your
To be eligible for permanent appointment to the
resume and any other relevant job information.
Queensland Public Service, applicants must provide
proof of Australian citizenship or permanent residency.
To be eligible for temporary appointment applicants
must provide proof that they can legally work in
HOW TO APPLY
Australia.
Submitting your application
The QAS recruits periodically for PTOs in various
PREPARING YOUR locations across the state.
APPLICATION To ensure you are kept up to date, you can submit an
Expression of Interest (EOI) to be considered for future
The QAS seeks to increase the number of people who
recruitment activities.
apply for roles by reducing the time required in resume
preparation. An online EOI can be accessed on the QAS PTO
website: https://www.ambulance.qld.gov.au/rec-pto.
The requirements for applying for advertised roles
html
will be specified in the role description and in the link
provided in the How to Apply section.
Contact details
Information to be included in your If you have any further questions in regards to the
resume PTO role, please contact the relevant LASN.
Contact details are available on the QAS website:
Employment history should include a full list of paid
www.ambulance.qld.gov.au
or volunteer work you have undertaken, including
information relevant to Queensland Government or
other previous health industry experience. Educational Late applications
achievements should include a list of any completed If you wish to submit a late application, please email
tertiary study and relevant courses. QAS.Recruitment@ambulance.qld.gov.au
Further information on resume preparation may If approval has been granted by the selection panel
be obtained from sources such as the websites of you will be notified with instructions to follow.
recruitment advertisers or recruitment consultants.
Your resume should reflect that you have the key Changing your details after the closing
attributes required for the role. date
If your personal details change after they have
Referees been collected, or you would like to withdraw your
Applicants are expected to provide the names and application, you will need to advise the QAS as
contact details of two referees. soon as possible. Please contact the relevant HR
Representative in order to update your application.
Reference checks will always be obtained for the
recommended applicant but may also be obtained for
applicants considered suitable for appointment and THE SELECTION PROCESS
who are to be placed on an Order of Merit.
Applicants for vacancies in the QAS are assessed
The purpose of the reference check is to verify in a way that is fair and free from bias, relevant to
information provided by you throughout the selection the role in question, consistent with the principles
process, with specific emphasis on how this relates to of employment equity and anti- discrimination, and
the role in question. Your referees will also be asked based on assessment of merit.
to comment on and confirm your work achievements,
PATIENT TRANSPORT OFFICER APPLICANT INFORMATION KIT – 2018 | 5A selection panel consisting of two or more people will Applications remain current for
conduct the selection process. The selection panel 12 months
determines the selection techniques to be utilised.
Applications remain current for 12 months after the
Examples of techniques may include shortlisting from closing date for receipt of applications for these
application, interviews, presentations, work samples vacancies (and any future vacancies). Future roles
and psychometric testing. for which these applications may be considered may
vary from this current role in terms of location and/or
Selection is on the basis of merit. The basis for employment basis
selection is the relative merit of each applicant in
relation to the key responsibilities identified in the
role description. The vacant position will be offered to PRE-EMPLOYMENT CHECKS
the applicant with the most suitable abilities, skills,
experience and personal qualities. Pre-employment screening checks relate to specific
job-related requirements and help to ensure the
integrity of our people and the services we provide.
Preparing for assessment Examples of pre-employment screening checks
The selection panel will generally identify a shortlist include criminal history checks, child-related duties
of applicants who potentially have the knowledge checks, discipline history checks and confirmation of
and skills to perform in the advertised position. The qualifications and previous employment. You will find
selection panel may choose to conduct interviews details of which checks are applicable in the PTO role
and/or use other assessment methods for the description.
shortlisted applicants to select the successful If we receive information that varies from what you
applicant/s. have provided, we will seek clarification from you.
Any statement in an application that is found to be
Before an interview or your participation in another
deliberately misleading will result in disqualification
assessment method, you should again review the role
from further consideration. If you are employed in the
description to ensure you fully understand the key
Queensland Public Service, this may be grounds for
responsibilities and key attributes for the role.
disciplinary action.
The selection panel will expect you to discuss how Applicants may be requested to submit the following
your experience, skills and career interest matches the documentation as a part of the employment screening
role requirements specified in the key responsibilities process:
and key attributes.
»» Employment Screening Consent form
Interview questions and other assessment methods »» certified colour copies of current Driver Licence
may therefore provide you with the opportunity to: (both sides) and a birth certificate or passport or
citizenship certificate
»» outline how your experience would make you a
good applicant for the role »» certified copy of relevant Qualifications, if applicable
»» discuss how you meet the key accountabilities, »» Traffic History Report.
including your technical knowledge
If required, qualifications will be forwarded to
»» indicate how you would respond to situations that Recognition of Current Ambulance Practice (ROCAP)
may arise if you were working in the role for verification. A performance and integrity validation
»» describe your previous achievements or responses may also be required to ensure an applicant meets the
to situations relevant to the key responsibilities requirements of the position.
(i.e. examples of your previous work).
Overseas qualifications can be submitted to the
You may also want to prepare questions to ask the Overseas Qualification Unit, Department of Education,
selection panel members to clarify aspects of the role, Training and Employment (DETE) for assessment to
the selection process or employment conditions. determine an equivalent Australian qualification.
6 | Queensland Ambulance ServicePlease visit the DETE website https://training.qld.gov. Medical assessment
au/training/osqrecognition or telephone
You will be required to undertake a QAS Medical
1300 369 935 for information about how to have your
Assessment conducted by our approved medical
qualifications assessed. Advice can also be obtained
provider.
through the relevant association, professional body or
other appropriate agency. Applicants will be assessed against the QAS Medical
Standards which reflect the requirements of the PTO
Mandatory qualifications/professional role.
registration The approved medical provider will provide you with a
Applicants must have a current Provide First Aid two page report (fit slip) at the time of the assessment
Certificate (with Cardio-Pulmonary Resuscitation or via email within 10 days. The result of your medical
component) or equivalent; or have obtained one prior assessment may remain valid for 12 months. This
to appointment. assessment can be conducted at a number of
locations throughout Australia.
Qualified PTO applicants must have a minimum of a
Certificate III in Non-Emergency Client Transport; or Information on this assessment including assessment
equivalent qualifications, as deemed appropriate by forms and a copy of current QAS Medical Standards
the Commissioner QAS. will be provided to you by the QAS HR Representative
at the appropriate time in the recruitment and
selection process.
Drivers Licence
Applicants are required to hold a Queensland “C”
Class Driver’s Licence (for a manual motor car) prior
to the closing date for applicants. Interstate and
international applicants must hold an equivalent
licence at the time of applying and will be expected
to obtain a Queensland Driver’s Licence upon
appointment. Learner’s Permits and Licences for
Automatic Vehicles will not be considered, although a
Provisional Driver’s Licence (for a manual motor car) is
acceptable.
Traffic history report
Applicants will be required to provide traffic history
reports from each state they have resided in over the
last 10 years prior to receiving an offer of employment.
Traffic history reports are valid for three months for the
purposes of QAS recruitment and selection.
To minimise cost to applicants we will request traffic
history report(s) in the final stages of the process,
allowing sufficient time for review and consideration
by the panel. Applicants may be required to obtain an
updated report if appointment cannot be made within
three months after initial reports are received.
PATIENT TRANSPORT OFFICER APPLICANT INFORMATION KIT – 2018 | 7Infectious disease vaccinations
It is an express condition of employment for all people who are to perform roles with direct patient contact, to be,
and remain, vaccinated against the following infectious diseases during their employment, as specified within the
QAS Infection Control Framework: Diptheria, tetanus, pertussis (whooping cough); Hepatitis B; Measles, mumps,
rubella (MMR); Varicella (Chickenpox); Influenza; and Tuberculosis.
The table below outlines those diseases requiring vaccination and the acceptable evidence requirements.
Vaccination evidence will required at the time of your Medical Assessment. If you have not commenced
vaccinations at the time of application, you may wish to attend to this as early as possible to avoid any delays to
the appointment process.
Disease Pre-employment Vaccination Evidence
Diptheria, Tetanus, One adult dose of diphtheria / tetanus / pertussis vaccine (dTpa). Vaccination with ADT will not be
Pertussis (Whooping accepted. Must consent and agree to further vaccinations, to occur every 10 years since previous
Cough) adult vaccination.
History of completed age appropriate course of Hepatitis B vaccine (not accelerated course); AND
Hepatitis B Documented serology results indicating Anti-HBs greater than or equal to 10mlU/ml; OR
Documented evidence of anti-HBc, indicating past Hepatitis B infection.
Two (2) doses of MMR vaccine at least one month apart; OR
Measles, Mumps,
Positive IgG for measles, mumps and rubella; OR
Rubella (MMR)
Birth date before 1966.
Two (2) doses of varicella vaccine at least one month apart (evidence of one dose is sufficient if the
Varicella (Chicken person was vaccinated before 14 years of age); OR
Pox) Positive IgG for varicella; OR
History of chickenpox or physician diagnosed shingles (serotest if uncertain).
No evidence required upon commencement however, consent must be provided agreeing to
Influenza
receive influenza vaccination on an annual basis.
Tuberculin Skin Test (TST) will be required only if the person:
Was born in a country with a high incidence of TB, or has resided for a cumulative time of 3 months
Tuberculosis (TB) or longer in a country with a high incidence of TB, as listed at http://www.health.qld.gov.au/
chrisp/tuberculosis/high_risk_index.asp; OR
Has had direct contact with a person who has had active TB.
8 | Queensland Ambulance ServiceClinical practice checks Appointment to the role will be contingent on the
satisfactory outcome of the criminal history check and
The Office of the Health Ombudsman (OHO) is the
the appointment cannot be finalised until the criminal
single point of entry for all health service complaints
history checking process is complete. Depending
in Queensland. The Office of the Health Ombudsman
on the relevant duties of the role, having a criminal
deals with complaints relating to health practitioners
history may not necessarily result in disqualification
registered under the National Law, as well as health
for appointment.
practitioners that are not registered.
If, after obtaining a criminal history report, the
For registered health practitioners, the Health
authorised delegate considers that the recommended
Ombudsman may refer certain matters to the
person may be unsuitable for the role, the
Australian Health Practitioner Regulation Agency
recommended person may make written or oral
(AHPRA) in accordance with the powers in section 91
representations about why they should be appointed
of the Health Ombudsman Act and the coregulatory
before any final decision is made.
arrangements of the National Law.
The Health Ombudsman may also refer matters to Reference checking
government entities of Queensland, other States or the
As in most recruitment processes, the QAS will contact
Commonwealth under section 92.
your nominated referees to obtain feedback on you
When completing your application, you will need to current/previous job, workplace behaviour and any
advise if you have had any matters referred to the other relevant information.
OHO, AHPRA or other regulatory body, the outcome of
Where adverse information is received from a
any relevant action taken and whether you currently
reference and the details are taken into account be the
have any conditions or restrictions imposed on
panel in a way that negatively affects the proposed
you and your ability to practice in a health service
selection outcome, applicants will be afforded natural
environment.
justice and given the right to respond.
Criminal history checks
When an applicant is recommended for a role, a YOUR APPOINTMENT TO THE
criminal history check must be conducted if the QAS
applicant is not an existing permanent employee of
the Department of Health.
Probation
People recommended for appointment will be asked to
provide adequate proof of identity and written consent Employees who are permanently appointed to the QAS
for the QAS to conduct a criminal history check may be required to undertake a period of probation,
through the Queensland Police Service. subject to the requirements of departmental policies
and relevant industrial instruments.
Should an applicant be an existing Department of
Health employee, but record of the previous criminal
Union participation
history check is not on record, a new check will be
required. The QAS encourages and supports employees to join
a registered union, that has the right to represent
Failure (without reasonable explanation) to provide the employees in relation to the industrial instruments
appropriate documentation and consent will render that govern employees’ terms and conditions. United
the applicant unsuitable for the role. Voice, Queensland Branch (UV) is the union relevant to
the employment of operational employees within the
Please note applicants who have resided overseas
QAS. The QAS provides the union with details of new
may be required to obtain a criminal history clearance
employees, upon request, however it is recognised
from the relevant country.
that union membership remains at the discretion of
individual.
PATIENT TRANSPORT OFFICER APPLICANT INFORMATION KIT – 2018 | 9Recognition of prior service Employment conditions
For sick and long service leave purposes, new Generally, employees engaged with the QAS are
appointees to the QAS may, upon request, be given employed under either the Ambulance Service Act
credit for prior service with the following entities; 1991 or the Public Service Act 2008, depending on the
role. Employment conditions may vary depending on
»» commonwealth and other state public services the award and/or certified agreement that covers your
»» statutory authorities employment. For further information on conditions
»» public hospitals and entitlements please contact the relevant LASN HR
Representative.
»» local government
»» tertiary educational institutions.
Other employment
This entitlement is only provided if your break in
It is acknowledged that some employees, in addition
service is less than 12 months. For more information, to their QAS role, undertake other employment, both
contact Queensland Shared Services by email to in the public and private sectors. Regardless of any
dcsrps@dsiti.qld.gov.au commitments to other employers, it is expected
that employees provide written notification to the
authorised delegate of their engagement, or proposal
COMMENCING EMPLOYMENT to engage, in other employment, no later than 14
calendar days from the date of commencement.
General Working hours
A non-smoking policy is effective in Queensland PTO employees are covered by the Ambulance Service
Government buildings, offices and motor vehicles. Act 1991 and are paid on an hourly basis.
This position has accountability for Workplace During the initial induction period, successful
Health and Safety (WHS) as set out in the applicants will be required to work full-time Monday
department’s WHS Accountabilities Policy. It is a to Friday for a period of five weeks, which will
requirement of the Work Health and Safety Act 2011 include driver training. After the induction period is
for staff to comply with workplace health, safety completed, applicants will be required to complete
and injury management policies and procedures. a predetermined period of a learning achievement
Furthermore, staff are encouraged to contribute to phase (eight to ten weeks) to consolidate their skills
relevant programs and initiatives. before reverting to casual. Casual working hours will
be determined by the Operational requirements of the
Each officer is required to take an active role in appointed LASN.
managing risks in accordance with relevant policy
and guidelines. The contribution each officer
makes, collectively, allows the QAS to achieve
organisational goals, discharge accountability,
manage competing priorities, use resources
effectively and continue to achieve high standards
of customer service both internally within the
department and to the community.
All staff must comply with their responsibilities and
accountabilities under relevant legislation, policies,
directives, delegations and procedures applicable
to the role and employment in the Queensland
Government.
10 | Queensland Ambulance ServicePRIVACY
The QAS is committed to the protection of privacy and
personal information. All information submitted by
an applicant is subject to the Right to Information Act
2009 and the Information Privacy Act 2009.
The personal information you provide will only be
used for the purpose of processing your application,
and administering the department’s recruitment
and selection processes. It will only be disclosed
to authorised persons or if disclosure is required
to fulfil statutory, administrative or other public
responsibilities. The information will be accessible
only by approved members of staff and will be
retained, managed and disposed of in accordance
with the QAS Recordkeeping Procedure.
Any person who seeks documents in relation to a
recruitment and selection process must make an
application under the Right to Information Act 2009.
Fees and charges may be payable. Further information
on Right to Information and Information Privacy is
available on the Department of Premier and Cabinet
website accessible on the following link:
https://www.premiers.qld.gov.au/right-to-info/what-
is.aspx
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