Interface for Amadeus users in the Indian subcontinent - January 2021 - Amadeus India
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Interface
for Amadeus users in the
Indian subcontinent
January 2021
amadeus.in
TIDINGS
from Director’s desk
Good tidings for
new year
Dr. Ankur Bhatia
Director,
Amadeus Indian subcontinent
Greetings to everyone for the year and the wide & effective rollout of At Amadeus, we see a key role for
2021. I wish everyone good health vaccines. technology in helping the industry
and prosperity for the year ahead. I deliver a frictionless and safe
sincerely hope that the year brings Recent Amadeus research showed traveller experience. Specifically,
us all hopeful & progressive times there is pent-up demand among we see technology helping in 3
as we tide over difficult times in travelers for the freedom to travel. key areas: health status indication,
the year gone by.. All that is lacking is the opportunity. travel information & touchless
It will certainly take a sustained solutions.
Last year, the spread of Covid and and collaborative effort for the
our response to it forced us all to industry to fully regain traveller’s I look forward to collaborating with
make big changes in the way we trust and confidence. you, as we move forward on this
live our lives and the way we do journey of rethinking travel.
business. As the dark chapter that So, as we all work to rethink
is the year 2020 comes to a close, travel, the top five ways to build I hope that that 2021 can be a
the success of the travel industry traveller confidence worldwide better year for the global travel
hinges on our collective ability to include providing access to flexible market and for everyone. Protecting
adapt, innovate, and collaborate to change, cancellations policies travelers interests & encouraging
make travel easier, safer and more and payment terms, an ability for safe travel in 2021 would be our
seamless than ever before. Now, travellers to socially or physically top priority. I take this opportunity
with rapid COVID tests and mass distance themselves throughout to thank all our travel partners
vaccination programs being rolled the journey, having visibility to and for their unstinting supportand
out across the globe, people can assurance of sanitization, hygiene wisheverybody a great and safe
think about meeting up with friends and safety measures in hotels & 2021.
and loved ones again. Hence, the accommodations and effective
test, track & trace programs in Let’s get the world travelling again.
global restart of the travel industry
is linked to rapid health checks place.
IN THIS EDITION
INDUSTRY SPEAK EVENTS
05 11
PRODUCT+ PROVIDERS
15 21
GLOBAL NEWS
27
TEAM LEAD - Sibendra Kumar Sahoo
DESIGN BY - Lalit Mohan Sharma CONTENT BY - Nidhi Bajaj & Gunjan Dogra
WEB CIRCULATION BY - Deep Chandra Lakhchaura & Mamta Rohilla
INDUSTRY SPEAK Aviation news From the press room Travel tourism trends 2021
6 INTERFACE I INDUSTRY SPEAK
From the press room
INDUSTRY SPEAK I INTERFACE 7
8 INTERFACE I INDUSTRY SPEAK
Travel tourism trends 2021
By Anil Mathur
What will 2021 be like for the travel they talking points, minds and hours? later.
industry, which saw very bad times in
2020 because of Covid 19 and what What changes will be seen as a J Taneja, of TSI, says that
will be its impact on various facets result of the Covid 19 or will life be vaccine has given much hope
of life, both at home and at work? once again back to square one? but administering it will pose a
challenge. The campaign to boost
No doubt there will be much focus Will hotels, agents and the travellers domestic tourism has done well.
on the vaccine, which is expected as such be the same or will we see He says people will now prefer
to bring much relief to and for the a sea change in things at the ground responsible tourism, wellness
people, all over the world. level. tourism, environment friendly tours
and nature destinations.
The pandemic and the lockdowns Perhaps only time will tell but some
that it brought with it impacted indication is given by industry players Subhash Goyal, of STIC group,
life from all angles, be it humane, on the shape of things to come. feels that agents will have to
economic, social, medical or any create innovative itineraries, and
Nakul Anand, the much respected
other aspect of life. Of course, death people would like to visit remote
Executive Director of ITC Hotels,
in many families because of Covid destinations and places less
and chairman of FAITH, the apex
was in itself cause for much suffering crowded.
body of travel associations, says that
and pain. there will be much stress and focus Sunder Advani, industry vereran of
To call the year 2020 unprecedented on health and hygeine, and sanitising hotels, cruises and other segments,
would meet the approval of most will be the key word. Hotels will points out that insurance will play a
people. practice distancing and disinfecting. key role in travel, even as the vaccine
Interestingly, Anand points out will help. Differing quarantine rules
Now, all eyes and ears are on what that the old slogan of location, are an irritant.
is in store for us, as far as the once location, location, will be replaced by
vibrant travel industry is concerned. cleanliness, cleanliness, cleanliness. Domestic travel will pick up quicker
The vaccine will play an important and outbound may take some time.
Of course, there cannot be any role and while domestic travel will
one or uniform answer to this pick up, international tourism will Sunil Gupta, of Travel Bureau,
vital, perplex question but the very take more time. based in Agra, feels that curbing
variety of responses to the issue the numbers for the Taj makes no
pose challenges to the planners and Priya Paul, of the fast expanding sense. He says that tourism will pick
practitioners alike, not to mention the Park hotel, of Apeejay Surrendra up only after October 2021. MICE
actual travellers and the hospitality Group, reveals that they are already and business traffic will have to wait
industry as such. seeing 70 per cent in their hotels and another year. So far only weekend
what is more at the same ARRs as in travel in own vehicles is taking place
Interestingly, many webinars were 2019. Tourism will pick up, as people and hotels with low tariff are not
held during the lean months but how want to travel, she says, adding that gaining much.
much did we gain from them or were international travel may grow a bit
INDUSTRY SPEAK I INTERFACE 9 Arun Dang, of the Grand Agra, feels that jobs in the hospitality industry will be lost if the number of tourists to Taj is curbed. Better train and air connectivity is required to fill the 500 hotels and 100 guest houses. Krishna Mohan Alpati, of the Southern Travels, with hotels in Delhi, Jaipur in South, says travel is yet to pick up and only a little road traveling by own conveyance is taking place. After April 2021, some increase can be expected. Rajindera Kumar, director, The Ambassador, New Delhi, says that hotels should look at volumes rather than ARRs till the situation improves. Bhim Singh, Rajasthan Tours, feels that it may take some time before tourism picks up. His large fleet of cars and coaches in Jaipur, Udaipur, Jodhpur, Jaisalmer is lying idle, although there has been some movements in Udaipur and other Rajasthan cities of domestic travellers. Unless visas and flights pick up, not much will happen. Ajay Bakaya, of the large Sarovar Hotels, is looking at 2021 with "cautious optimism'. Leisure will pick up but business will be later. He expects 2021 to end with 70 per cent revenue of 2019. He quips that webinars were educational but there has been no response from the officials. Sarovar is one of the fast expanding management chains, spread in many parts of the country. Sahib Gulati, of Ellbee Hotels, hopes that the trend seen over x mas and new year will continue in 2021. They have properties in Rishikesh and Mussorie. He expects domestic travel to pick up and the vaccine news will help. Foreign travel will come later.
EVENTS Across Amadeus Indian subcontinent Amadeus information session - The Safe Travel Ecosystem Webinar series to learn more about how we work with startups
12 INTERFACE I EVENTS
Amadeus information session -
The Safe Travel Ecosystem
17th Dec 2020
The global restart of the travel industry is linked to the increasing availability of
rapid health checks and the wide rollout of effective vaccines. Today, new processes
such as travel corridors or fully tested flights and a new ecosystem of key contribu-
tors are emerging in order to enable safe travel.
We are actively engaging with customers from across the industry and with new players like test centers and digital
health information aggregators to incorporate ‘fit to travel’ health information into our IT solutions.
In our initial 60-minute information session, "Safe Travel EcoSystem" Amadeus provided a strategic overview and
update on collaborative solutions that we are convinced will improve the way the world travels.
Key highlights of the webinar
✈ What a safe travel ecosystem could look like
✈ Real-world examples explaining how we see technology as the connector that joins the many
promising initiatives
✈ Firsthand insights from partners like Commons Project & TemasekEVENTS I INTERFACE 13
Webinar series to learn
more about how we
work with startups
05th Aug 2020
In this digital world, travelers
are now more empowered
Key highlights of the webinar
and demanding. This is thanks ✈ Introduction to Amadeus and OTAs
to the convenience of online ✈ How we can support you to become an online travel agency
platforms that will continue
• Building a flight booking engine step by step
to be a significant channels
for purchasing travel globally. • The role of Amadeus, consolidators & startups
New disruptors are challenging ✈ Amadeus air booking APIs at a glance: how to use our APIs to build a flight
traditional business models. booking engine
And travel providers are
equipping themselves for
further digital transformation.
All this is mounting pressure
on online travel agencies
(OTAs) as they try to break
through a more complex
marketplace.PRODUCT+ Product & Training All Fares in Selling Platform Connect
16 INTERFACE I PRODUCT +
All Fares in Selling Platform Connect
Quick Card
Jul
2020
Welcome to the new All Fares
All Fares is the Amadeus solution that allows travel apents to easily access multiple
sources of air content, and pet the best available fares in just a few clicks.
Accessible from Selling Platform Connect graphical interface, All Fares has renewed
its look and feel. It now includes powerful customization tools that make searching,
comparing and booking travel recommendations (from both EDIFACT and other sources)
simpler than ever.
How to access All Fares
You have two options to access All Fares:
_From New Booking File in the main navigation
bar on top, by clicking on Air.
All Fares is automatically pre—selected in the
Search by field found at the bottom of Your Air
Search Options.
Search by
_From the main graphic or command page, by
clicking on the plane icon in the upper rightPRODUCT + I INTERFACE 17
Try the new look and feel Old all Fares display
A new All Fares version is available from Selling Platform
Connect graphical interface.
You can try it for free, and return to the old version
anytime.
A banner on top of Your Air Search Options page
informs you about it. To switch to the new version, click on
the button inside the banner.
The new version has an improved design with features
that make bookings easier and enhance the user experience.
You can choose your preferred version of all Fares, and
switch from one display to the other anytime you want. Both
versions include the main functionalities to start searching for
all fares.
How to search for a flight
1. Select One Way, Round Trip or Multi Destinations
(to choose up to 6 destinations)
2. Select origin and destination
3. Calendar Search option (+/- 3 days)
To return to the old version of All Fares, you can either click
on the top right button or select it from your air search 4. Search for fares that include baggage
on top of the page. 5. Select the Fare Types: Public, Negotiated, Corporate or
IT fares
6. Choose the number and type of passengers
7. Click on Search18 INTERFACE I PRODUCT +
New All Fares displayPRODUCT + I INTERFACE 19 How to read the search results All Search results are displayed in a single page, with the lowest one available on top, showing: _Fare information and services included _Badges indicating the content type (for example: NDC content) _Upgrades available _Filters on the left column to refine your results based on different criteria
20 INTERFACE I PRODUCT +
More information at a glance Displaying the fare details
When you’re looking at your search results, the New All Fares All the details of a specific flight can be easily displayed from
also includes the following tools to help you choose the best the Results page.
available option:
Click on the angle—down icon • to expand them and you
_A responsive design will see the following:
_ Accessible guidelines to ease your workflow
_Multiple content sources available, including NDC
(New Distribution Capability)
How to upgrade a fare
Some recommendations may also display a list of available
upgrades at the bottom.
Click on a specific upgrade to see its details, then select it by
_Departure and arrival details including times, airports
clicking on Book button below.
and terminals.
_Connection and stopovers (if any).
_Fare Family name
_Booking class and cabin
_Services included
_Baggage informationPROVIDERS Airline news & joint promotions Amadeus has renewed its multi-year distribution agreement with Air New Zealand Jazeera Airways is available on Amadeus Bangladesh Turkish Airlines makes the digital shopping experience quicker, more accurate and relevant with Amadeus Team Amadeus Bangladesh celebrated Vistara inaugural flight DEL-DAC-DEL SpiceJet is now on Amadeus in Bangladesh Amadeus Ticket changer (ATC) - Automated reissue & refund functionality is now available on Amadeus for Vistara Amadeus Bangladesh team visited Biman Bangladesh Airlines HDQ to celebrate their 49th anniversary Air India introduces non-Stop flights from Bengaluru – San Francisco
22 INTERFACE I PROVIDERS
AIRLINES NEWS
Amadeus has renewed its multi-year distribution
agreement with Air New Zealand
Under the agreement, the
airline will continue to make
its fares and air content
available to Amadeus-
connected travel agencies
via the Amadeus Travel
Platform. Amadeus Agents
enjoy access to Air New
Zealand’s flight schedules,
load changes, seat maps
and ancillaries, including
real-time updates. Through
this platform, Air New agencies, online travel as well as helping agents
Zealand will continue to be agencies, metasearch, drive upsell opportunities
able to reach travel sellers media players, as well as and increased revenue for Air
of all types, such as travel corporations. This enables New Zealand.
management companies, more choice and the best
tour operators, retail travel possible service for travelers
Jazeera Airways is available on Amadeus Bangladesh
Jazeera Airways is now
available on Amadeus
Bangladesh for Sale and
ticketing.
Team Amadeus visited
Jazeera Airways office
to celebrate together.PROVIDERS I INTERFACE 23
Turkish Airlines makes the digital shopping experience
quicker, more accurate and relevant with Amadeus
This new long-term IT The Turkish flag carrier Amadeus Offer Suite,
agreement combined with is aiming to expand its comprised of:
a recent fleet expansion customer reach with a series
• Flex Pricer Premium
will take the airline into its of new shopping solutions
next phase of international from Amadeus’ Offer Suite. • Massive Search
growth. These flexible and modular • Instant Search
solutions will allow the airline • Fare Quote Mini Rules
Following a recent expansion
to connect with new market • ATC Reissue, Shopper
of its fleet, Turkish Airlines
channels and develop a and Refund
is now fueling its vision with
future-proof retail strategy.
new technology. The airline
has signed an IT deal with The airline was already
Amadeus that will help it using the Amadeus Flex
deliver personalized offers to Pricer solution and it has
travellers across all platforms now signed for the entire
and devices. Shopping portfolio in the
Team Amadeus Bangladesh celebrated Vistara
inaugural flight DEL-DAC-DEL
Team Amadeus Bangladesh visited the Vistara office to wish them good luck
for their inaugural flight DEL-DAC-DEL which started operating effective 5th
November’202024 INTERFACE I PROVIDERS
SpiceJet is now on Amadeus in Bangladesh
SpiceJet is now
on Amadeus in
Bangladesh for sale
& ticketing effective
November’2020.
Team Bangladesh
visited SpiceJet
office to celebrate
together.
Amadeus Ticket changer (ATC) - Automated reissue &
refund functionality is now available on Amadeus for
Vistara
Amadeus Ticket Changer
(ATC) -Automated
Reissue & Refund
functionality has been
implemented for Vistara
on Amadeus effective 14
December’2020.
It is applicable on retail
fares as of now.PROVIDERS I INTERFACE 25
Amadeus Bangladesh team visited Biman
Bangladesh Airlines HDQ to celebrate their
49th anniversary.
SpiceJet is now
on Amadeus in
Bangladesh for sale
& ticketing effective
November’2020.
Team Bangladesh
visited SpiceJet
office to celebrate
together.
Air India introduces non-stop flights from Bengaluru
– San Francisco
Air India introduces non -
stop flights from Bengaluru
– San Francisco effective 11
January’2021.GLOBAL NEWS Across the Amadeus world 10 things you need to know about NDC [X] Amadeus and Singapore Airlines reach deal to bring content via NDC to Amadeus- connected travel agents. Traveling for business made easier through new joint partnership between Amadeus, Booking.com and Conferma Pay
28 INTERFACE I GLOBAL NEWS
10 things you need to know
about NDC [X]
NDC. New Distribution Capability. This is one, yet critical,
enabler in the larger vision of enhanced travel retailing. It’s
one of the biggest changes the industry has seen in a long
time. At Amadeus, NDC is a key strategic priority. So much
so, we have a program dedicated to it called NDC [X]
1. NDC content is available Now that the prime booking NDC way. It’s one of the
and live in Amadeus: flow (the ability to book a biggest changes the industry
Content via NDC from Air flight) with NDC is widely has seen in a long time.
Canada, Air France-KLM, standardized across all
5. Implementing NDC is
American Airlines, Finnair, airlines, we are doubling our
complex. And adopting it
Japan Airlines, Qantas, efforts on servicing (post-
is difficult and will require
Singapore Airlines and United booking activities such as
changes from all players
Airlines is currently being exchange, cancellation or
in the distribution chain.
implemented, in pilot mode, incident recovery processes),
At Amadeus, we have the
or already live and available which are not yet sufficiently
expertise, the technology
for travel sellers to book via standardized across different
and the network to help
Amadeus systems. providers and airlines, nor do
get the industry to the
they fully meet travel seller
2. Technology is the next level and, in turn, to
expectations.
backbone of NDC and ensure greater adoption:
Amadeus has the best in 4. NDC is part of a The success of NDC will
the industry: State of the broader vision to enhanced eventually be measured
art, high performing tech travel retailing, requiring by the level of sustainable
is needed to process travel time and commitment. adoption not merely by
bookings via NDC. Airlines Amadeus is in it for the airlines but by all players in
need it. Travel agencies long-haul: Amadeus has the travel distribution value
need it. Intermediaries need actively been involved in the chain. Travel sellers’ adoption
it. Companies need it. This creation of NDC and was is critical to NDC’s success
is in our DNA. Actually, our the first travel tech player and travel sellers require
company was founded by to implement XML in our solutions that allow them to
airlines who still to this day, global distribution system. provide top-notch customer
over 30 years later, rely on And actually, it’s not even the service integrated into their
us for our technological and end-goal. It’s the foundation existing travel management
industry expertise. for a broader industry vision infrastructures.
toward other initiatives such
3. Simply booking a 6. Traveler needs and
as ONE Order, Dynamic Offers
flight without servicing desires are shaping
or One Identity. In fact, if
capabilities is not good NDC. Putting these first
we were to start with travel
for customer service. is important, otherwise,
distribution from scratch
Amadeus is making full what’s the point? Amadeus’
today – all over again, from
omnichannel NDC servicing traveler-centric mindset
zero, we would do it in an
capabilities available. will ensure the wholejourney, not only while booking and airline partners to understand program in early 2018 and now
an offer via NDC, is positively what would work well for them in has approximately 50 active
impacted: Amadeus’ philosophy the future. After consolidating this partners. We have a long-list of
is that all new approaches to from all of our partners around early adopters of our NDC-enabled
merchandising and technology the world, and outlining some solutions too! In everything we
standards such as NDC must focus recommendations, we created a do, we work in an agile mode.
on the end customer’s needs first guide for NDC adoption. We are This way we can add and remove
and foremost. Travelers today actively collaborating with key functionalities and integrate
want simplicity, transparency, stakeholders to strengthen the IATA feedback from all the parties as
and personalization. Their wish NDC implementation guide for the we progress.
is achieved thanks to access to industry.
10. The certifications to back
personalized offers and services,
8. NDC means New Distribution up our claims – Amadeus is
and the ability to compare and
Capability. It’s a technical certified by IATA: We currently
shop for those offers in the channel
standard, not a business model. hold dual Level 4 NDC
of their choosing.
All distribution has a cost for certifications from IATA: as an
7. If the industry interprets providers, through whichever IT provider through Altéa NDC,
the standard differently, NDC channel. Whether advertising fees and as an aggregator with the
will fail. It should be obvious - to drive traffic to their website via Amadeus Travel Platform. And
industry standards need to be search engines or metasearch, or both Finnair and Singapore Airlines
standardized. We’re committed to connect to a global network of have reached the IATA @Scale
to that. We’ve not only been travel sellers through the Amadeus certification based on Altéa NDC.
advocating the need for this Travel Platform. We are also certified as ONE
across the industry, we’ve been Order Capable as an IT and Order
9. NDC requires the industry to
influencing the definition of them. Management System Provider.
collaborate and work in agile
We set up a team in our NDC [X] But what do these certifications
mode. Amadeus is bringing
program to focus on building a actually mean?
people together and leading the
list of use cases where standards
discussion and the development:
were lacking clarification. We asked
Amadeus launched its NDC [X]
for input from our travel seller30 INTERFACE I GLOBAL NEWS
Amadeus and Singapore Airlines
reach deal to bring content via
NDC to Amadeus- connected travel
agents.
Singapore Airlines makes content available via NDC through the Amadeus Travel
Platform, reaching the world’s largest travel agency network
When Singapore Airlines first joined book, and pay for all Singapore Airlines cancelation, void, refund and
Amadeus NDC [X], the carrier focused offers made available through NDC modification of NDC bookings. It’s a
on digital transformation, enhancing as part of the airline’s KrisConnect one-stop-shop that brings together all
retailing capabilities, and creating a program. This includes ancillary services relevant travel content from any source
more personalized experience for its such as seat selection, excess baggage, (EDIFACT, NDC, and other APIs) into a
travelers. Today, Singapore Airlines special fares, and personalized single view, allowing agents to search,
deepens this commitment to modern merchandising offers for loyalty compare, buy, and service bookings
retailing, supported by Amadeus members and corporate travelers. all from one display. This will ensure
technology, by making its NDC offers This is just the start of more exciting travel sellers can continue to deliver
available to travel sellers through the opportunities that NDC will bring, with fast, professional service levels to their
Amadeus Travel Platform. more content becoming available soon travelers and at the same time help
Travel agents worldwide connected such as dynamic fares. Singapore Airlines drive the adoption of
to the Amadeus Travel The content will be available in the NDC.
Platform will soon Amadeus NDC-enabled solutions used Bryan Koh, Divisional Vice President,
be able to by agents today, providing a familiar E-Commerce and Distribution,
shop, and efficient booking environment. Singapore Airlines says,
The Amadeus Travel Platform includes “We look forward to providing more
critical servicing functionalities attractive and customized offers on
that agents need, Amadeus’ extensive travel agency
such as the network via NDC. Singapore Airlines
remain committed to improving our
retail capabilities and extending them
to travel agents through multiple
channels and touchpoints
such as self-
bookingGLOBAL NEWS I INTERFACE 31 tools, web services, travel agency Amadeus Travel API – starting centric approach and full control front office solutions, and from January 2021 in several over its offers across all channels. mobile.” markets in APAC and beyond. The “This exciting announcement Cyril Tetaz, Executive Vice airline’s NDC-sourced content is yet another leap forward for President, Airlines, Asia Pacific, will continue to be progressively Amadeus in our NDC journey. Amadeus comments, “Singapore rolled out in other markets Driving NDC forward and realizing Airlines is truly transforming the globally throughout H1 2021 its next generation retailing way offers are created, sold and in order to reach all Amadeus- capabilities for our customers serviced across channels, so that connected agents. In addition, is a key part of our long-term the airline can continue to pioneer Amadeus’ flagship solution for global strategy. We have in the area of customer-centric corporations, Amadeus cytric processed NDC bookings through retailing and merchandising. Travel & Expense, will be able the Amadeus Travel Platform This partnership is further proof to process Singapore Airlines’ since 2018, and the capabilities of our strategic commitment bookings via NDC during 2021. and content are not only here to NDC, as we are delivering Today’s announcement builds today but also continually being sustainable, long-term value for on Singapore Airlines and enriched as more and more our customers, which is more Amadeus’ existing partnership airlines and travel sellers gear up important than ever amid the in NDC. Singapore Airlines on NDC. We are working closely current market circumstances. We has been using Amadeus with the industry to increase are working hand-in-hand with Altéa NDC, a full Offer and adoption and drive volume by Singapore Airlines to increase Order Management solution, delivering the performance, NDC adoption and enhance and Amadeus Anytime scalability, market reach, and retailing capabilities through our Merchandising, since 2018. global support that airlines best in-class technology and the The combination of these and travel sellers need,” adds world’s largest travel agency technologies together with the Javier Laforgue, Executive Vice network.” latest integration of content into President, Airlines Distribution Travel sellers will be able to make the Amadeus Travel Platform and Content Sourcing, bookings through Amadeus’ NDC- ensures full retailing capabilities Amadeus. enabled solutions – Amadeus and servicing for Singapore Selling Platform Connect and Airlines, with a truly customer-
32 INTERFACE I GLOBAL NEWS
Traveling for business made
easier through new joint
partnership between Amadeus,
Booking.com and Conferma Pay
Thanks to this partnership, business travelers that book Booking.com
content won’t have to pay the hotel with their credit card at checkout; one
can bill the company directly, thus removing a key friction point
When traveling for business in this new era for travel, the last thing a
corporate traveler wants is to think about how to pay for the trip or hotel
stay. It needs to be easy and automated rather than a stressful experience.
This is why Amadeus, Booking.com and Conferma Pay, have partnered
together to allow business travelers to simplify the checkout payment
process.
Bolstered by the new simplified one million Booking.com properties When business travel is arranged
payment system, the existing available on the Amadeus through Amadeus’ solutions
partnership between Amadeus platform, curated specifically to (such as Amadeus Selling
and Booking.com continues to meet the needs of their corporate Platform Connect, Amadeus Web
grow. The number of Booking.com travel clients. These properties are Services, and Amadeus cytric
properties available to be paid with able to directly invoice the business Travel & Expense), Conferma Pay
Amadeus Hotel Billback has now traveler’s employer through billback automatically generates a virtual
increased from 20% to 80%. This or the employer’s travel agent, via card number, which Booking.com
allows business travelers to access the use of virtual cards. then sends on to the property. At
the vast majority of the more than checkout, the property charges theGLOBAL NEWS I INTERFACE 33
booking to the virtual card, and the combined with the introduction of choosing Booking.com properties.
booking and payment data is then the simplified payment process It will allow agents to quickly
reconciled. Amadeus facilitates through the Amadeus Hotel reconcile any bookings they have
and enables the communication Billback system, really does paid on behalf of clients, and
between Conferma Pay and keep the business traveler front reduce the manual effort involved
Booking.com, who is now able to and centre of all of our efforts, in booking and paying for hotels
contact each property directly and improving the overall travel on behalf of corporate customers,”
provide the payment information. experience.” said Katja Bohnet, Director of
Hotel Distribution, Hospitality,
Amadeus Hotel Billback which The addition of Booking.com
Amadeus.
can also be combined with content in Amadeus Hotel Billback
Amadeus B2B Wallet, is a global powered by Conferma Pay
solution that removes the need gives TMCs and their corporate
for an employee to incur expenses customers a new opportunity
on personal cards. It also provides to use virtual payment for all
companies with complete visibility their hotel reservations. Both the
over hotel stays. Virtual cards traveler and the agent can benefit
are easy for travel agents to from automated reconciliation,
reconcile, they come with less risk minimize the risk of fraud, and
of fraud, and help companies track experience a simple, secure,
expenses. frictionless process from purchase
to payment” said Kelly Cleeton,
Commenting on the strengthened
Director, Global Business
relationship with Amadeus,
Development, Conferma Pay.
Michael Miller, Global Director,
Business Travel, Booking.com “Thanks to these upgrades
said, “Partnering with Amadeus between Amadeus, Booking.com
has helped us bring more than and Conferma, travel agents will
a million properties from around be able to offer hotel billback
the globe to the Amadeus Travel as an additional advantage
Platform. This breadth of choice, that travelers can receive when/amadeussouthasia amadeus.in
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