Innovate Reconciliation Action Plan - American Express
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Innovate Reconciliation
Action Plan
November 2021 – 2023
Acknowledgment of Country American Express acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we work and meet each day, throughout Australia. We acknowledge the Gadigal people of the Eora Nation, whose ancestral lands and waters are where the American Express Australia headquarters now stand. American Express recognises Aboriginal and Torres Strait Islander peoples’ continuing connection to land, waters and culture. We pay our respect to past, present and future Elders and to all Aboriginal and Torres Strait Islander peoples.
04 05
ARTWORK This artwork represents the heart of American The meeting places represent the song ARTIST BIOGRAPHY,
GROWING AND SOARING TOGETHER Express and the ongoing commitment to lines which trace the path of our spiritual KRISTIE PETERS
Reconciliation. It is a soulful expression of ancestors that are deeply tied to the landscape.
We are thrilled to work again with Wiradjuri Kristie Peters is a proud Wiradjuri woman
American Express’ values that celebrates a Spiritual ancestors guide us from the past to
woman, Kristie Peters, on the artwork for our from Dubbo, Wellington NSW. Kristie is
diverse community, colleagues, and customers present. We pay our respects to those who
RAP and we are grateful for our continuing a twin and comes from a large family of
joining in harmony on a journey of Reconciliation have come before us, who share important
relationship. Kristie has evolved the original fifteen brothers and sisters. She lives in
while paying respect to history both past knowledge and cultural wisdom – standing
design to symbolise our ongoing and Canberra with her eight beautiful boys.
and present strong and proud, and guiding us into the
deepening commitment to Reconciliation.
future supporting the present generation and Recently recognised by ACT NAIDOC as 2021
The artwork represents our growth along
The travelling lines represent a story, a passing on the traditional ways in a modern
the Reconciliation journey, our support of Artist of the Year, Kristie is the founder of
triumph and all the many ways Reconciliation society for Aboriginal and Torres Strait Islander
community (through arts and education) Yarrudhamarra Creations, which provides
is reminded and celebrated throughout people living today and for those to come.
and our learning through and from Aboriginal opportunities for people to learn and
Australia. We bring positive energy and uplift
and Torres Strait Islander peoples. experience the beauty of Australian Aboriginal
each other’s spirits when we come together The handprints represent the Traditional
and Torres Strait Islander art and culture.
as one. The lines also represent progression Owners, the Ancestors of this land Australia,
American Express artwork, meaning Kristie has always had a passion for creating
and the many generations to follow that honouring the Elders who are the holders of
Growing and Soaring Together. art and sharing culture: Yarrudhamarra is
can inclusively make a difference as we the knowledge of culture and traditional ways
a Wiradjuri word meaning ‘dream’ which
walk together, towards a better future. through age-old ceremonies of storytelling,
underpins the mission of the organisation
song, dance, art, language and ways of living.
The patchwork areas are criss-crossed by to turn dreams into reality. Yarrudhamarra
The handprints also acknowledge those of
generations of colours that represent different Creations provides opportunities for people to
the future, for they hold the memories, the
Aboriginal and Torres Strait Islander nations learn and experience the beauty of Australian
traditions and hopes of Aboriginal Australians.
in Australia, who belong to this land from Aboriginal art and culture and gain a deeper
time immemorial. appreciation for the cultural practices of
Aboriginal and Torres Strait Islander peoples.
Amex Reconciliation Action Plan
Gimbay Wangal
(Friendship Dance) MESSAGE We are committed to advancing national Reconciliation and the
role we can play in helping to address some of the challenges
FROM that face Aboriginal and Torres Strait Islander peoples.
By Nicole Smede AMERICAN Our Innovate Reconciliation Action Plan (RAP) is the next
Gathang interpretations guided from A Grammar and Dictionary of Gathang:
EXPRESS milestone in American Express’ Reconciliation journey.
Central to our commitment is the ongoing exploration
the language of the Birrbay, Guringay and Warrimay by Amanda Lissarrague. AUSTRALIA & and fulfilment of mutually beneficial opportunities in
partnership and consultation with Aboriginal and Torres
NEW ZEALAND Strait Islander cultures, businesses, and networks.
In meeting In meeting MANAGING Since the launch of our Reflect RAP we have garnered support
nyiirun gatha we become
DIRECTOR locally and globally, identifying and leveraging the skillset of our
colleagues and the capabilities of our business to progress our
cross deep waters cross deep waters Reconciliation goals. We are developing and enhancing strong
bambi divided range and valley marry divided range and valley partnerships with our industry peers and community partners to
increase the positive impact of our contributions. We have also
foot before djina foot before foot
prioritised access to education for First Nations young peoples
we weave we weave
and partnered with Western Sydney University to fund a tertiary
muscle, bone and joint in yawutung muscle, bone and joint in journey scholarship and internship program to foster and support First
preparing guthi wangga wanyimbuwanyimbu preparing to dance a song memorial Nations students. As an alum of Western Sydney University, I
am looking forward to playing an active role in building strong
relationships with the school and its students through the
07
hand offered hand offered
in matjarr in hand School of Business CEO and Leadership Seminar series.
a balanced union a balanced union We realise the importance of ensuring more employment
wipes dhunggil in gesture wipes tears in gesture opportunities for Aboriginal and Torres Strait Islander peoples
and remain focused on developing employment pathways within
ear held to binagan ear held to ear our business and supply chain. This year we will also extend our
breaking silence, we ngarra breaking silence, we tune Small Business programs, with the launch of our First Nations
Business Growth program, in partnership with Inspiring Rare
the resonant call placing weighted step the resonant call placing weighted step Birds and as a member of Supply Nation, aimed at providing
in entrusted motion in entrusted motion tangible business support for First Nations businesses.
heart beating with yukul heart beating with heart I am motivated by the momentum our Reconciliation
we move, in desire we move, in desire initiatives have gained over the past year. I look forward to
continuing to work alongside our team, our partners and with
no longer divided no longer divided
Aboriginal and Torres Strait Islander communities as we take
now in graceful wanggal wanyimbuwanyimbu now in graceful dance memorial.
these important steps towards Reconciliation, together.
Corrina Davison
Managing Director,
American Express Australia and New Zealand
American Express was grateful to work with Red Room Poetry to create a poem that represented our vision for
Reconciliation. The poem by Nicole Smede speaks to a unifying experience of coming together over a shared
understanding and acceptance of our history and culture so we can collectively and positively move forward in the future.
True Reconciliation is a dance – Gimbay Wangal (friendship dance); the back-and-forth steps of learning, understanding,
reflecting, relating and moving together in synchronisation.
Nicole Smede is a multi-disciplinary artist of Worimi and European descent, living and creating on Wodi Wodi Country.
Proud of her heritage, Nicole’s work explores a reclamation and reconnection of ancestry and Country, through language,
poetry and song. Her voice is featured in award-winning film scores and her work has been broadcast on national and
international radio, reimagined in music, visual and sound pieces, and published in journals, anthologies and publications.
MESSAGE FROM The launch of our
Reconciliation Action Plan
and Numeracy Foundation
continue to deliver positive
MESSAGE FROM Reconciliation Australia
commends American Express
opportunities emphasises
not only the importance of
STEPHEN last year represented a outcomes for First KAREN MUDINE, on the formal endorsement fostering consultation and
significant milestone for Nations communities. of its inaugural Innovate collaboration with Aboriginal
PENDERGAST, RECONCILIATION
“
American Express Australia, Reconciliation Action and Torres Strait Islander
RAP EXECUTIVE and our global organisation,
and I am delighted that we can
AUSTRALIA CEO Plan (RAP). peoples and communities,
but also empowering and
SPONSOR share positive outcomes and Commencing an Innovate enabling staff to contribute
what we have learnt so far. RAP is a crucial and rewarding to this process, as well.
Building the foundation period in an organisation’s
In the past year we’ve for Reconciliation requires Reconciliation journey. With over 2.3 million people
had the opportunity to It is a time to build strong now either working or studying
all of us to recognise
support initiatives and foundations and relationships, in an organisation with a
start conversations with and acknowledge the ensuring sustainable, RAP, the program’s potential
Aboriginal and Torres Strait histories, cultures and thoughtful, and impactful for impact is greater than
Islander peoples to unlock rights of Aboriginal and RAP outcomes into the future. ever. American Express is
mutually beneficial projects part of a strong network of
and opportunities. This
Torres Strait Islander Since 2006, RAPs have more than 1,100 corporate,
has included meeting with peoples and to also help provided a framework for government and not-for-profit
organisations with a strong organisations to leverage organisations that have taken
create a shared sense of
”
focus on Reconciliation and their structures and diverse goodwill and intention, and
belonging and identity. spheres of influence to
08 engaging with other like-
support the national
transformed it into action. 09
minded businesses who have
established themselves as Reconciliation movement. Implementing an Innovate RAP
leaders in this space. We’re Our Innovate RAP was signals American Express’
This Innovate RAP is both an readiness to develop and
now committing to formal developed through
opportunity and an invitation strengthen relationships,
activities and initiatives engagement with our people
for American Express to engage staff and stakeholders
that speak directly to our and the communities in which
expand its understanding in Reconciliation, and pilot
Reconciliation aspirations. we work. The quotes and
of its core strengths and innovative strategies to
stories demonstrate
Since the launch, we have deepen its relationship ensure effective outcomes.
our shared commitment.
reinforced our commitment with its community, staff,
I acknowledge everyone who
to education through the and stakeholders. Getting these steps right will
has contributed to this RAP,
establishment of our First ensure the sustainability of
and all who will bring it By investigating and
Nations Education Framework future RAPs and Reconciliation
to life as we strive to understanding the integral
which includes a secondary initiatives, and provide
advance Reconciliation in role it plays across its sphere
school scholarship with meaningful impact toward
Australia, together. of influence, American
Gawura Indigenous College Australia’s Reconciliation journey.
Express will create dynamic
and a scholarship and Stephen Pendergast
Reconciliation outcomes, Congratulations American
internship program with Vice President &
supported by and aligned Express on your Innovate
Western Sydney University. General Manager of
with its business objectives. RAP and I look forward
Our philanthropic partnerships Commercial Services
to following your ongoing
with the Clontarf Foundation
An Innovate RAP is the time Reconciliation journey.
and The Australian Literacy
to strengthen and develop
the connections that form Karen Mundine
the lifeblood of all RAP Chief Executive Officer
commitments. The RAP Reconciliation Australia
program’s framework of
relationships, respect and
Amex Reconciliation Action Plan
American Express
Our Business
locations in Australia
VISION AND MISSION
Our purpose is to back people and businesses to thrive and create equitable,
resilient and sustainable communities globally. Our vision is to provide the
world’s best customer experience every day. Our mission is to become
essential to our customers by providing differentiated products and services
that help our customers achieve their aspirations.
American Express is a globally integrated AUSTRALIAN OPERATIONS Literacy and Numeracy Foundation, The
payments company that provides customers Clontarf Foundation, The Australian Business
American Express has been doing business in
with access to products, insights and and Community Network and Two Good Co.
Australia since 1954, opening our first travel
10 experiences that enrich lives and build business
office in the David Jones department store on
Our Australian headquarters are in Sydney,
11
success. We provide innovative payment,
Gadigal Country, on Elizabeth Street, Sydney.
travel and expense management solutions for but our focus is national. We have physical
individuals and businesses of all sizes. More presences in Melbourne, Brisbane, and
Our local focus shifted to payment products
than 170 years of history built on service, Perth; and remote colleagues are located
when we introduced the first American Express
trust and security have helped us develop throughout Australia. As of 31 December
Card in Australia in 1974, expanding to more
one of the world’s most recognised brands. 2020, American Express employed
than 100,000 Cards issued by the end of
In 2020 we launched our first Reconciliation approximately 63,700 people globally,
1978. The following year, we introduced the
Action Plan. Our ongoing commitment is to with just over 1,300 based in Australia.
American Express Corporate Card program,
provide more opportunities for Aboriginal helping Australian companies to reconcile
Since the launch of our inaugural RAP in
and Torres Strait Islander peoples within expenses and business payments. Today, it’s
2020, we have committed to ensuring that we
the American Express Australia team, as the largest program of its kind in Australia.
are reporting the number of Aboriginal and
well as First Nations businesses and other
Torres Strait Islander colleagues employed
community engagement opportunities Through our partnerships and stakeholder
in Australia. At the time of writing our RAP,
networks, we aim to bring a positive influence
Our general-purpose card network, card- the number of colleagues that identified
and generate impact across a range of
issuing and merchant-acquiring and processing as Aboriginal and Torres Strait Islander
communities and stakeholders.
businesses are global in scope. We are a was under 15. We realise the critical role of
Our network of friends and partners is
world leader in providing Charge and Credit providing more employment opportunities for
extensive and diverse. These include our
Cards to consumers, small businesses, mid- Aboriginal and Torres Strait Islander peoples
co-brand partnerships with Qantas, Velocity
sized companies and large corporations. and have incorporated ways for colleagues
and David Jones, our memberships with
Building and developing trusted relationships to self-identify into our recruitment process
Australian Payments Network, Council of Small
have been key to our business success. In and annual colleague satisfaction survey.
Business Organisations Australia, Supply
every interaction and in everything we do, Through the development of this RAP we’re
Nation, Diversity Council of Australia, and our
our goal is to provide the best customer committed to identifying ways of increasing
various corporate and community partners,
experiences every day. No matter what they employment opportunities for Aboriginal and
for example, Arrilla Consulting, American
need, big or small, we’re there to back them. Torres Strait Islander peoples and are closely
Express Global Business Travel, The Australian
tracking our progress towards this goal.
Amex Reconciliation Action Plan
Our Values
WE WIN AS A TEAM WE RESPECT PEOPLE
WE BACK OUR CUSTOMERS WE DO WHAT’S RIGHT
We view each other as colleagues – part of We trust and respect one another for who
Relationships are at the heart of our business. Customers choose us because they trust
the same team, striving to deliver the brand we are and what we contribute. We are
We strive to be essential to our customers our brand and people. We earn that trust
promise to our customers and each other every accountable to one another and empower
by delivering exceptional products, services by ensuring everything we do is reliable,
day. Individual performance is essential and every voice through open, courageous
and experiences every day – and promise consistent, and with the highest level
valued, but never at the expense of the team. dialogue so others feel heard.
to have their backs in everything we do. of integrity.
WE MAKE IT GREAT WE SUPPORT OUR COMMUNITIES
WE STAND FOR INCLUSION WE EMBRACE DIVERSITY
We deliver an unparalleled standard of We respect our communities and are
We all have biases. However, we do not tolerate We see diversity of people and experiences
excellence in everything we do, staying committed to working together so they can
bias that excludes or minimises anyone – all as fuel for the creativity and innovation
focused on the biggest opportunities to thrive and make a meaningful difference
people belong. We’re committed to ensuring we need to be and deliver our best.
be meaningful to our customers. From in the world.
that we have a welcoming and inclusive culture
our innovative products to our world-class
where everyone’s voice matters and where
customer service, our customers expect the
people of all races, ethnicities, genders, gender
best – and our teams are proud to deliver it.
identities, sexual orientations, ages, religions,
disabilities and viewpoints can thrive.
12 13
Amex Reconciliation Action Plan
Our Vision Backing Communities
for Reconciliation
SOCIAL IMPACT American Express is working with Aboriginal
and Torres Strait Islander communities
Enshrined in our Values, the phrase, ‘We through partnerships with different First
Support Our Communities’ says American Nations businesses and organisations.
Express recognises the importance of making American Express has built relationships
a positive contribution and a meaningful with community partners like The Australian
connection to the communities in which we Business and Community Network (ABCN),
live and work. An important element of this Two Good Co, KidsCan NZ, The Australian
For American Express Australia, citizenship entails certain responsibilities contribution is the positive social impact we Literacy and Numeracy Foundation and the
and a commitment to, and acknowledgement of, place. In Australia, we can have through supporting the not-for-profit Clontarf Foundation. In recognition of our
acknowledge the Traditional Owners of the land on which our four offices are organisations and social enterprises that make commitment to pro bono work such as with
the Australian and New Zealand communities Redfern Legal Centre, American Express was
located. Our Australia/New Zealand headquarters based in Sydney reside on
more inclusive, liveable and resilient. invited as a founding signatory to the National
Gadigal Land belonging to the Eora Nation. Pro Bono Target for in-house legal teams in
The launch of our second RAP supports the
2020, committing 20 hours of pro bono work
broader agenda of American Express Australia’s
for each lawyer in the team, every year. Further
journey of social inclusion. As part of our
information on our community partnerships
Our vision for Reconciliation is an Australia that fulfilment of mutually beneficial opportunities commitment to make bolder contributions
and broader social impact program can be
14 celebrates and honours the oldest continuous in partnership and consultation with Aboriginal to the community, we have reflected on
found in our Corporate Social Responsibility 15
culture in the world. We will achieve our vision and Torres Strait Islander peoples, businesses, how to build upon past achievements and
(CSR) Report. American Express is committed
by focussing on equitable education and and networks. We’re committed to establishing further leverage our strengths to create
to working with organisations to ensure we
employment opportunities for Aboriginal and strong and long-standing relationships with First meaningful change. To do this, we have
address the needs of our communities to
Torres Strait Islander peoples and supporting Nations peoples, with a desire to learn from and invested in our Social Impact Framework,
achieve a more positive, united future.
the success and growth of Aboriginal and better understand the unique perspectives, with the help of our Corporate Social
Torres Strait Islander-owned organisations experiences and aspirations of Aboriginal Responsibility (CSR) Working Groups and
and businesses. Central to achieving our and Torres Strait Islander Communities. feedback from our community partners.
vision for Reconciliation is the exploration and
Our Social Impact Framework helps us tackle
some of the key issues and opportunities
that are important to our stakeholders in
Australia. It is based on four priorities:
1. Backing communities in times of need
2. Supporting future youth through inclusive
skills and educational opportunities
3. Fostering leaders and entrepreneurs
of tomorrow; and
4. Enabling vibrant and creative communities
Amex Reconciliation Action Plan
CASE STUDY Supporting First Nations Youth with
SUPPORTING SOCIAL JUSTICE PROGRAMS Inclusive Skills and Education Opportunities
THROUGH THE REDFERN LEGAL CENTRE
The Redfern Legal Centre (RLC) was The Financial Abuse Legal Service was set up American Express Australia has an important Our plan to support Aboriginal and Torres
founded in 1977 to address the scarcity of after RLC’s Sydney Women’s Domestic Violence role to play in supporting Aboriginal and Torres Strait Islander youth upholds our long-term
affordable legal services for disadvantaged Advocacy Service identified a significant Strait Islander communities and voices and commitment to support programs and initiatives
and marginalised people. The second oldest demand for advice and representation addressing some of the challenges that face that help young people gain the confidence
community legal centre in Australia, RLC services for women experiencing financial Aboriginal and Torres Strait Islander peoples. and skills they need to be future-ready.
has been at the forefront of legal service abuse. This issue can have a significant Access to quality education is an integral step
delivery ever since, innovating and expanding psychological impact on victims and present towards self-determination and independence.
to meet the needs of the community. a substantial barrier for individuals seeking Our vision for Reconciliation includes equitable
to leave an abusive relationship. Those who education and employment opportunities for
The American Express legal team provides have suffered financial abuse are often left Aboriginal and Torres Strait Islander peoples.
pro bono legal support to the Redfern Legal with substantial debt or poor credit histories,
Centre (RLC) in Sydney through its Financial compounding their financial vulnerability.
Abuse Service NSW. In 2020, American How we plan to support Aboriginal & Torres Strait
Express lawyers contributed over 200 hours Our partnership includes a financial contribution Islander youth for the long term
of direct pro bono assistance to clients and employee pro bono engagement to
of the Financial Abuse Service NSW. assist RLC in supporting clients who have
16 experienced financial abuse. We provide two 17
PRIMARY
Across RLC, 23% of their clients in the lawyers on six-monthly rotations, with each SCHOOL
last financial year identified as Aboriginal lawyer committing a half-day at the centre STUDENTS
or Torres Strait Islander. Established in Australian Literacy and Numeracy
as well as providing ad hoc research support
2019 as a new program, the Financial Abuse Foundation philanthropic partnership
on legal and regulatory reform issues.
Service NSW is in the early stages of building
trust with First Nations communities around SECONDARY
SCHOOL
identifying and responding to financial abuse. STUDENTS
Currently, 7% of all financial abuse clients
identified as Aboriginal or Torres Strait
Islander. Of those clients, 43% disclosed a Clontarf Foundation Gawura, Australian Business
disability and/or mental illness and 100% philanthropic Indigenous College and Community
were experiencing financial disadvantage. partnership Scholarship Network, First Nations
Pilot Program
TERTIARY
STUDENTS
EMPLOYMENT
Western Sydney Western Sydney
University University
Scholarship Internship Program
Amex Indigenous employment and
retention strategy - in development
Amex Reconciliation Action Plan
CASE STUDY
GAWURA COLLEGE, SUPPORTING
FIRST NATIONS YOUTH
THROUGH THE AMERICAN
EXPRESS SCHOLARSHIP
Research shows that First Nations children do
better long-term academically when immersed in
culture. Gawura Indigenous College is part of St
Andrew’s Cathedral School and was established
in 2007. It is the first all-Indigenous independent
school in Australia. Gawura is a K-6 school for
local First Nations children. Students live on
Gadigal Land but come from nations all over
NSW. They are selected based on financial
need. Gawura is a culturally-safe environment
that nurtures students and integrates language
and culture into every part of the curriculum.
Students graduate from Gawura to St
18 Andrew’s Cathedral School for their secondary 19
education. They are supported by a full-time
Aboriginal Education Mentor and an Aboriginal
Education Consultant, in addition to a part-
time Elder in Residence for cultural learning,
and a Community Support Officer who
liaises with, and supports families.
American Express is very proud to have become a
Gawura supporter this year through the funding of
a scholarship for a year 7 student. This scholarship
for Sonny, a Gamilaraay and Yuwaalraay boy, will
pay for his education through to the end of year 12.
The support of the American Express scholarship
will enable Sonny to attend a First Nations
Homework Group three times a week, participate
in camps and On Country excursions for First
Nations students and attend weekly guitar
lessons. The scholarship also goes towards
school-related purchases including a laptop
computer, books, uniforms and any equipment
needed for extracurricular activities.
Education provides choice. It makes a
difference now and for generations to come.
Elder in Residence, Ms Carr Smith, with Gawura Kindergarten.
Gawura students are surrounded by language and culture from day one.
Amex Reconciliation Action PlanCASE STUDY
EMPOWERING FIRST NATIONS YOUTH THROUGH
THE AUSTRALIAN LITERACY & NUMERACY FOUNDATION
Literacy is freedom. In the Indigenous Over 1,500 children directly benefited:
communities of the Anangu Pitjantjatjara
Yankunytjatjara (APY) Lands of remote South • 38 early learning, primary school and
Australia, some of the most marginalised community sites were supported across
children in our nation continue to be left behind Nambucca, Taree and Kempsey
when it comes to literacy and education. • 164 educators, parents and community
American Express is supporting The Australian members were engaged and upskilled
Literacy & Numeracy Foundation (ALNF) to help • 120 families were given extra support
break the cycle of illiteracy and disadvantage with their children’s home learning
by giving Indigenous kids in the APY Lands the during COVID-19 lockdowns through
opportunity to write their own bright futures. ALNF’s Tommy Turtle parent packs.
ALNF’s flagship Early Language and Literacy As a result of American Express’ support,
Program is designed to optimise the ALNF is able to continue its long-standing
language and literacy outcomes of vulnerable relationship with the APY Lands to foster
children in their early years. Through the community-driven and sustainable two-way
20 program, community members work in language and literacy teaching and learning.
21
their own Pitjantjatjara and Yankunytjatjara
languages, to support literacy learning
in both English and first languages.
The COVID-19 pandemic threatened to halt the
delivery of this vital literacy work. Communities
felt the additional pressures caused by the
COVID-19 crisis and needed our support more
than ever. As a result of the support of American
Express, ALNF was able to continue delivering
its Early Language & Literacy Program
through a multitude of digital innovations,
enabling children on the Mid North Coast to
continue to make critical progress in their oral
language and early literacy development.
A mother and daughter reading at the Indulkana
Family Centre in the Anangu Pitjantjatjara
Yankunytjatjara of South Australia.
Amex Reconciliation Action PlanCASE STUDY CASE STUDY
THE CLONTARF FOUNDATION RED ROOM POETRY’S YOUTH UNLOCKED PROGRAM
SUPPORTING FIRST NATIONS
YOUTH TO BE FUTURE-READY Red Room Poetry’s Youth Unlocked program woman, Lyndsay Urquhart, in collaboration
collaborates with students, teachers and with Aunty Rayma Johnson, Aunty Joyce Mate,
The Clontarf Foundation exists to improve the educational communities in Behavioural Lillian Rodrigues Pang, Nicole Smede and Sara
education, discipline, life skills, self-esteem and Intervention Centres, Rehabilitation M. Saleh. Expert facilitation was required to
employment prospects of young Aboriginal and and Juvenile Justice Centres to deepen ensure the successful and safe delivery of the
Torres Strait Islander men to enable them to creative expression through poetry. programs with the participants who may have
participate more meaningfully in society. Over the experienced significant trauma in their lives.
last 20 years, their impact has grown significantly Youth Unlocked demonstrates the benefits
with 131 Clontarf academies operating across of early intervention programs for young This bespoke program was inspired by the
Australia. As a result of the global pandemic and people at risk. Also the need for programs four elements of earth, wind, fire and water;
natural disasters, 2020 was a challenging year for to nurture the potential of young people, with an emphasis on writing poetry individually
the Foundation. During the pandemic, American such as through the reflective and healing and in groups, as well as physical activities
Express provided additional philanthropic funding power of poetry that encourages self- that best support the young women’s learning
to the Foundation which was used to purchase staff expression and helps young people find and healing. Most of the young women who
laptops to assist with program delivery during the their voice, write, record, perform and share participated in this program are First Nations
COVID-19 lockdowns and ‘work from home’ periods. their stories. The program supports literacy, peoples. They range in age between 12 and 18
Cindy Frontino and Anne Marie Galaz
Despite the COVID-19 pandemic, the Foundation learning and well-being, and encourages years old and all experience living with
22 still managed to open seven new academies during
(American Express) attended the Clontarf
creativity, confidence, and connection. a disability. 23
Cup Carnival in Waterford, WA.
the year across Queensland and Western Australia
In March and April 2021 Red Room Poetry (RR) American Express understands the importance
In 2021, the Foundation continues to positively delivered a five-week Youth Unlocked program of social justice programs like Youth Unlocked
impact the individuals, families and communities to 15 young women at Dorchester School. The and we are a proud supporter of this program.
who engage with the program. Clontarf academies program was designed and led by RR’s First
are helping to address issues at the grassroots level Nations Project Manager, Koori Munkata Yuin
and in doing so, are bringing about
sustainable change.
American Express commenced its Financial
Wellness speaker series, presenting to Clontarf
students in NSW with a view to extend to academies “I was wowed by the competence of every single participant both
across the country. These sessions aim to equip
the students with information and resources to in storytelling, poetry, heart, and soul. I am super impressed
effectively manage their finances. The rest of by how hard they each tried, their faith in us, in themselves,
the 2021 Clontarf program includes a variety of
engagement activities: upskilling training sessions
their honesty, integrity, listening skills, their encouragement of
for Clontarf sales staff, resumé writing and mock each other and themselves. I saw shy and somewhat suspicious
interview sessions with the Clontarf employment
women who were a little nervous and unsure quickly transform
team, academy visits, employment forums and
attending and participating in sports carnivals. into powerful storytellers who trusted the process and were
competing only to be heard.”
We look forward to deepening our engagement
and continuing to build our relationship with ~ Lyndsay Urquhart, First Nations Project Manager (reflecting on the
the Foundation and the Clontarf students. Youth Unlocked program at Dorchester School in Reiby Youth Justice Centre).
Amex Reconciliation Action PlanLogo created by Kamilaroi and Jerrinja
woman, Jasmine Sarin, of JSKoori Designs.
CASE STUDY
Working with businesses ESTABLISHING A FIRST NATIONS BUSINESS GROWTH PROGRAM
to enable vibrant and diverse Central to achieving our vision for Reconciliation Inspired by the notion of kinship and respect,
local communities is the exploration and fulfilment of mutually
beneficial opportunities in partnership and
the program is structured and outcomes-
based, authentically committed to building
consultation with Aboriginal and Torres Strait relationships with the First Nations business
CREATING A MOVEMENT TO Islander cultures, businesses and networks. community. The program runs over the
ENCOURAGE AUSSIES TO SHOP SMALL course of a year and includes a series of eight
As part of our commitment to First Nations expert-led business masterclasses, as well as
Shop Small has been a hugely successful national businesses, in partnership with Inspiring Rare mentoring and knowledge sharing sessions.
movement, backed by government and industry, Birds and as a member of Supply Nation, we
that ignites passion for small businesses, calls have established the First Nations Business The program ambassador, Leah Cameron, is a
24 attention to the valuable contributions they Growth program to provide tangible business Palawa woman from Tasmania and the Principal 25
make to their communities and the economy, support for First Nations businesses. Solicitor and owner of Marrawah Law. Marrawah
and encourages shoppers to support them. Law is certified by Supply Nation as a majority
Jo Burston leads Inspiring Rare Birds to First Nations-owned, controlled and managed
Almost all First Nations businesses are small create, support and promote diverse and legal practice. Leah has recently received the
businesses. The Shop Small movement provides a inclusive workplaces, where opportunities 2021 Certified Supplier of the Year for Marrawah
great platform and endorsement for First Nations in entrepreneurship and leadership exist Law award and Indigenous Businesswoman of
businesses to receive recognition and economic for everyone. Supply Nation’s vision the Year award at the Supplier Diversity Awards.
support from the wider Australian public, and is to have a prosperous vibrant and
we’re exploring ways we can further support sustainable First Nations business sector Applications opened in September 2021
First Nations small businesses via Shop Small. and provides Australia’s leading database for Supply Nations certified businesses.
of verified First Nations businesses.
“I am delighted to have an opportunity to be program
ambassador for the First Nations Business Growth Program.
Participating in mentoring programs has been incredibly
beneficial personally and for my business, I am pleased to share
my experiences and support this initiative. For me, not only did
I learn some great skills, but I also gained a lot of confidence
– I hope to do the same for participants in this program.”
– Leah Cameron
Amex Reconciliation Action PlanInclusion and diversity at American The purpose of this statement is to
communicate with our suppliers, clients
CASE STUDY
Express: our commitment and partners our shared values, both locally
and globally, in relation to responsible STRENGTHENING OUR
procurement. This includes our commitment CULTURE OF INCLUSION
to responsible sourcing in all our sourcing AND BELONGING –
Our differences are what shape the world, enhance how we value and embrace activities, and our desire to work with MANDATORY TRAINING
and we’re committed to ensuring everyone is differences. The Council brings together all of suppliers who share the same values.
seen, heard, and feels like they truly belong. our Colleague Networks and Communities to In 2020 we took an important step to
That’s why we’re actively cultivating an ensure a company-wide approach to inclusion. American Express is in the development stage of further our commitment to inclusion
inclusive and diverse workplace where every Our Colleague Networks and Communities establishing targets to increase representation by introducing a global mandatory
voice is valued, teamwork is rewarded, and reflect a spectrum of diversity, including of diverse suppliers in our supply chain to back training course: Strengthening our
different points of view are celebrated. caregivers and families, faith, gender, ethnicity, First Nations businesses. We have also recently Culture of Inclusion and Belonging. This
gender identity and sexual orientation. become a member of Supply Nation, the national is part of our ongoing effort to hold
We see diversity of people and experiences representative body for First Nations businesses ourselves accountable and make sure
as fuel for the creativity and innovation In December 2020, members of the country to support us with developing mutually that everyone feels welcome and able
we need to be and deliver our best, for our leadership team and our RAP working group beneficial business initiatives, programs and to bring their best selves to work – no
colleagues, customers and the communities attended a virtual 90-minute cultural capability relationships with First Nations businesses. We matter their race, sexual orientation,
we serve. Providing an environment where workshop with Mundanurra Bayles from The have also added a First Nations product range ethnicity, age, religion or disability.
every colleague can be themselves, embrace Black Card. This session enabled our leaders to our American Express stationery catalogue,
differences and truly feel included is something to immerse themselves into the oldest living and we are exploring other opportunities with This collective learning experience is
we’re very proud of and continue to work on culture in world history, increasing their another opportunity for us to become
26 every day, especially working with Aboriginal knowledge and understanding of Aboriginal
Supply Nation suppliers to incorporate First
better informed, lead more inclusively
27
Nations suppliers into our supply chain.
and Torres Strait Islander peoples. Culture and history to improve communication and act as stronger allies within our
between Aboriginal and non-Aboriginal people. DIVERSITY, EQUITY AND company and our communities.
Since the launch of our inaugural RAP in 2020, INCLUSION FRAMEWORK
we realise the critical role of providing more In July 2021, we established a partnership
To accurately reflect the broad diversity of
employment opportunities and improved with Arrilla Consulting, to implement cultural
the Australian population, including First
employment outcomes by increasing Aboriginal capability training for all Australian colleagues.
Nations peoples, we are developing a set of
and Torres Strait Islander recruitment, We will continue to create a culturally-safe
guidelines and marketing objectives for all of
retention and professional development. workplace and raise the cultural competency
our communications activity. Our goal is to be
We are working on increasing Aboriginal of our colleagues to foster meaningful
recognised as a brand that stands for diversity,
and Torres Strait Islander employment programs and relationships with Aboriginal
always reflecting an inclusive, diverse and
within our organisation, to ensure our and Torres Strait Islander peoples.
real Australia.
colleagues are as diverse as the customers
and communities where we live and work. SUPPLIER DIVERSITY
To support this initiative, we have introduced a
As part of our commitment to advancing Diversity, Equity and Inclusion (DE&I) Marketing
We offer inclusive leadership training to our inclusion and diversity across the enterprise, Working Group. This working group aims to
colleagues across the globe, highlighting the American Express has developed a Responsible deliver diversity and inclusivity across our
role inclusive leadership plays in advancing our Procurement Shared Values Statement, marketing – always mirroring the inclusive,
ability to attract, select, develop, and retain a disclosing our stance on Reconciliation diverse and realistic marketplace. We seek
diverse workforce. In Australia, our Inclusion & with Aboriginal and Torres Strait Islander to create and champion diverse stories and
Diversity Council, chaired by Corrina Davison, communities, including supplier diversity, ethical perspectives, challenge stereotypes, and
our Managing Director, steers our Inclusion and sourcing, operating responsibly (including ultimately show that Amex is a brand that
Diversity enterprise culture, embeds leadership environmental sustainability), modern slavery, can be for you – no matter who you are or what
and belonging practices and continues to human rights and gender equality. your background.
Amex Reconciliation Action PlanOur RAP CASE STUDY
RAP WORKING GROUP
PURPOSE:
• Advocate for Aboriginal and Torres YARNING CIRCLE WITH
Strait Islander peoples and meet our DUNGHUTTI WOMAN,
The American Express Innovate RAP has been created in consultation with First Nations commitments, locally and globally. AUNTY MARGRET
communities inclusive of First Nations team members from American Express. We • Contribute to raising the cultural
have worked alongside Cox Inall Ridgeway, a Supply Nation certified consultancy firm to We are focussed on raising the cultural
competency of American Express
peer review our Innovate RAP. The American Express RAP is championed by American competency of our organisation and
Australia colleagues and creating a
Express Australia’s Managing Director, Corrina Davison, the American Express Australia cultural capability of our colleagues
culturally-safe working environment.
Limited Board and the country leadership team. The RAP Working Group has 13 through cultural awareness activities,
• Ensure actions are incorporated into training and by facilitating conversations
members and comprises representatives from across the company, including human
relevant business areas and new ideas with First Nations peoples. To acknowledge
resources, corporate affairs and communications, general counsel’s organisation,
continue to be discussed and developed. and celebrate NAIDOC Week in 2020,
procurement, global merchant services, consumer and commercial services teams.
• Mobilise colleagues and develop partner American Express hosted a virtual yarning
Our RAP executive sponsor is the Vice President, SME Acquisition, Global Commercial
relationships to action RAP deliverables. circle for American Express colleagues
Services, Australia, Stephen Pendergast; and our RAP chair is the Corporate Social
Reasonability Manager for ANZ, Andy Sarkozy. We have two members in our RAP • Develop understanding and share with Dunghutti Woman, Aunty Margret
working group who identify as Aboriginal and/or Torres Strait Islander. RAP initiatives knowledge with other American Express Campbell, and our colleague host,
are also run by colleagues outside of the RAP Working Group, across all business units. markets relating to Indigenous matters. Wiradjuri woman, Alana Barnes.
• Develop, communicate, and execute A yarning circle is an important process
colleague engagement plans and activities. within Aboriginal and Torres Strait Islander
RAP WORKING GROUP MEMBERS: cultures which has been used for centuries,
28 • Represent Aboriginal and Torres Strait
to share knowledge, learn collectively, 29
Islander matters on the American Express
Alana Barnes Assistant Manager, Co-Brand Partnerships and Loyalty ANZ to build respectful relationships and to
Australia Inclusion and Diversity Council.
Charlotte Bigaignon I nternal communications specialist, Corporate preserve and pass on cultural stories.
Affairs and Communications To support the execution of our plan,
The yarn focused on the theme of NAIDOC
Jackie Daher National Manager, Global Merchant Network Services our RAP group is made up of four
2020 – Always Was, Always Will Be –
workstreams which focus on:
Nicholas Frazer Manager & Counsel, General Counsel’s Organisation which highlights the importance of
• Cultural capability; education, acknowledging our First Nations history,
Michael Hampton Client Manager, Global Merchant & Network Services
learning and employment. First Nations peoples as the traditional
Emma Hall Marking Executive, Consumer Marketing custodians of Country, and the continuing
• Communications and
Erin Hillier Project Analyst, Project Management Office colleague engagement. connection First Nations peoples have with
• Knowledge sharing and land, waters and culture. Alana and Aunty
Jodie Keir-Price Director, Strategic Sourcing & Category Management
relationship building. Margret talked about what it means to be
Alex Krueger Manager, Strategy and Merchant Value a Cultural Custodian and how American
• Raising awareness of cultural
Stephen A Maoudis Head of Proprietary Acquisition, Global Merchant & Network Services Express colleagues can advance their
celebrations and days of significance.
personal journey of connecting with First
Stephen Pendergast ice President, SME Acquisition, Global Commercial
V
The group convenes up to six times a Nations culture and communities.
Services (RAP Executive Sponsor)
Adam Roberts Vice President, Digital, Data & Payments Innovation year to review the status of actions, agree
“It’s so important to continue to teach
on upcoming priorities and discuss any
Claire Sandon olleague Market Partner, Colleague Experience
C the next generation and pass on these
risks or issues that might impact the
Group / Human Resources stories because we do have such a rich
delivery of initiatives. American Express
Andy Sarkozy Manager, Corporate Social Responsibility (Chair of RAP working group) culture and history. As a next generation
will engage with Aboriginal and Torres
First Nations woman I thank you for
Strait Islander peoples, communities and
continuing to teach and tell these stories
organisations, our strategic partners and
because it’s something that makes me
other stakeholders to better understand
feel connected to my culture and proud
how we can best support Reconciliation.
to be an Aboriginal, Australian woman.”
Wiradjuri woman and Amex colleague,
Alana Barnes.
Amex Reconciliation Action PlanAmerican Express
RAP journey to date
July 2019: September 2019: November 2019: March 2020: August 2020: October 2020: February 2021: July 2021:
Commissions Wiradjuri Forms the inaugural Partners with the Gunai woman and 2020 Develops education Becomes a member Partners with Gawura Establishes partnership
artist, Kristie Peters, to RAP Working Group. Australian Literacy and NSW Aboriginal Woman resources for American of Supply Nation Indigenous College with Arrilla Consulting to
create an artwork that Numeracy Foundation of the Year, Kirli Saunders, Express colleagues and establishes six- implement Arrilla Digital
symbolises American (ALNF) and the Clontarf speaks to American and implements year scholarship. Cultural Capability Training
November 2020:
Express’ commitment to Foundation through the Express employees cultural protocols like for all Australian colleagues.
Reconciliation to be hung philanthropic American at American Express’ Acknowledgement of Celebrates NAIDOC Week
in the American Express Express Foundation. International Women’s Country at meetings and program including a
Sydney headquarters. Day event and launch of colleague email signatures. yarning circle with Aunty
the American Express Margret Campbell.
Ambition Project.
30 31
2020 2021
2019
December 2019: May 2020: August 2020: December 2020: May 2021: July 2021:
August 2019: October 2019:
Launches Reflect RAP at Country leadership team Acknowledges and Celebrates NAIDOC
Reveal of Kristie Peters’ Hosts a Q&A with RAP Working Group Colleagues participate in Universal Music studios and RAP working group celebrates National week with First Nations
artwork. Welcome to former Australian of the and members of the and celebrate National with a celebration of
participates in a 90-minute Reconciliation Week 2021 Speaker Series. Special
Country conducted by Year, Adam Goodes of executive team take a Reconciliation Week. First Nations voices and
cultural capability workshop and hosts a First Nations guests were Baker Boy and
Wiradjuri woman, Yvonne Adnyamathanha and cultural walking tour around performances by poet,
with Mundunarra Bayles interactive language Professor Tom Calma.
Weldon. Bundjalung Narunnga descent, before Barangaroo to gain a better musician and educator,
from The Black Card. lesson in partnership
descendant, poet the private screening of the understanding of the First Nicole Smede of Worimi
and European heritage, with ALNF and their
Evelyn Araluen, shares Stan Grant documentary: Nations Country on which
and hip hop artist; Barkaa First Language Program August 2021:
knowledge about First The Australian Dream for American Express operates.
– a Malyangapa, Barkindji facilitator Lala Gutchen
Languages through her all Sydney based American Establishes First Nations
woman from Western NSW. and her father Kapua, who
poetry and writing. Express employees. Business Growth
Yorta Yorta man, Briggs, are working to revitalise
also joined the launch Program to support First
Erub Mer, the endangered
and spoke to American Nations businesses.
August 2019: Express colleagues about
language of Erub Island
in the Torres Strait.
his journey as an artist.
With cultural consultation,
Briggs is the founder
American Express
and director of his own
renames its meeting Indigenous hip hop record
rooms after First Nations’ label, Bad Apples Music.
Countries along with a Briggs announced Barkaa
short description of the as the latest addition to
land and its significance. the Bad Apples family.
Amex Reconciliation Action PlanCASE STUDY
CELEBRATING FIRST NATIONS’
VOICES THROUGH THE
MUSIC BACKERS FUND
As part of our vision for Reconciliation, we
are committed to learning from and better
understanding the unique perspectives,
experiences and aspirations of Aboriginal and
Torres Strait Islander communities. One way
we have demonstrated this, is through the
$1m American Express Music Backers Fund.
Bad Apples Music record label is a recipient
of one of our Music Backers grants founded
by musician and Yorta Yorta man, Briggs.
The label was born from Briggs recognising
that he is a product of his community and,
through his art, he constructs a reflection
32 of his People that educates and inspires. 33
Briggs reflects, “There are so many pieces
missing from the music industry for Indigenous
Australians to be able to tell the story of
their home, their people and for the wider
community, the Aboriginal experience. Bad
Apples set out to do small things great. Even
if we only put out one or two artists, that
means there are two albums out in the world,
in the ether, that weren’t there before.”
Briggs used the funding provided by American
Express to renovate the creative arts precinct
space for First Nations artists and purchase
new equipment and instruments. When
COVID-19 hit, he pivoted his plan to build
a space for live streaming and recording,
business, and community-building mentorships.
Through the funding received from American
Express, Bad Apples Music can continue
to amplify First Nations voices, so they can Bad Apples Music, recipients of
tell their stories for many years to come. one of our Music Backers grants
Bad Apples Music, recipients of one of our
Music Backers grants.
Amex Reconciliation Action PlanOur Commitments Deliverable Timeline
Build relationships through celebrating National Reconciliation Week (NRW).
Responsibility
Relationships Circulate Reconciliation Australia’s
NRW resources and Reconciliation Jun 2021
Internal Communications
Specialist
materials to our colleagues.
This is about making the right connections with people and organisations that share
Vice President of Commercial
our aspirations. This has an internal and external focus – making our people aware RAP Working Group members to
Jun 2021 Services and all workstreams
participate in an external NRW event.
of their responsibilities and getting them actively involved, while working closely with of RAP Working Group
Aboriginal and Torres Strait Islander peoples, communities and organisations.
Provide opportunities for colleagues 2022 & Internal Communications
May
to share learnings on NRW 2023 Specialist
Deliverable Timeline Responsibility Encourage and support staff and senior
Assistant Manager, Co-Brand
leaders to participate in at least one external May 2021
Partnerships and Loyalty ANZ
event to recognise and celebrate NRW.
Establish and maintain mutually beneficial relationships with Aboriginal
Assistant Manager, Co-Brand
and Torres Strait Islander stakeholders and organisations. Organise at least one NRW event each year. May
2022 &
Partnerships and Loyalty ANZ
2023
Cultural Events RAP workstream
34 Meet with local Aboriginal and Torres
Strait Islander Traditional Owner Dec 2021
Manager, Corporate Social
Responsibility and all workstreams
Register all our NRW events on
May
2022 & Assistant Manager, Co-Brand 35
Reconciliation Australia’s NRW website 2023 Partnerships and Loyalty ANZ
groups and local communities of RAP Working Group
Develop and implement an engagement plan
to work with Aboriginal and Torres Strait
Promote Reconciliation through our sphere of influence.
Islander stakeholders and organisations.
This would include: Manager, Corporate Social
Jan 2022 Responsibility and all workstreams Implement strategies to engage Annually, 2021 & Assistant Manager, Co-Brand
• Developing guiding principles and of RAP Working Group our staff in Reconciliation Nov 2022 Partnerships and Loyalty ANZ
protocols as part of the approach
• Developing localised or sector Communicate our commitment Annually, 2021 & Assistant Manager, Co-Brand
specific plans as required to Reconciliation publicly Nov 2022 Partnerships and Loyalty ANZ
Explore opportunities to positively Internal communications
Promote positive race relations through anti-discrimination strategies. influence our external stakeholders October 2021 specialist & Communications
to drive Reconciliation outcomes. RAP workstream
Conduct a review of HR policies and Collaborate with RAP and other like- Manager, Corporate Social
procedures to identify existing anti- Feb 2022 Colleague Market Partner – HR minded organisations to develop July 2022 Responsibility, & Communications
discrimination provisions and future needs. ways to advance Reconciliation. RAP workstream
Develop, implement and communicate an Explore development of an MoU Manager, Strategy and Merchant
Oct 2022 Colleague Market Partner – HR with one like-minded organisation to Oct 2021 Value & Manager, Corporate
anti-discrimination policy for our organisation.
deliver on Reconciliation projects Social Responsibility
Engage with Aboriginal and Torres Strait
Islander colleagues and/or Aboriginal and
Oct 2022 Colleague Market Partner – HR
Torres Strait Islander advisers to consult
on our anti-discrimination policy.
Educate senior leaders on the effects of racism. Oct 2022 Colleague Market Partner – HR
Amex Reconciliation Action PlanYou can also read
