CONFERENCE PROGRAM - EVENT 29-30 March VIRTUAL - IIA Australia
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29-30 March VIRTUAL
EVENT
CONFERENCE
PROGRAM
17 CPE HOURS
SOPAC® CONFERENCE 2021 CONNECT • TRANSFORM • ENGAGE
Thank you to
our sponsors
Principal Sponsor
Major Sponsor
Sponsors
Supporter
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CONNECT • TRANSFORM • ENGAGE SOPAC® CONFERENCE 2021
Welcome Message
In order to provide certainty, SOPAC® 2021 will now go ahead as a virtual-only conference over two days (29-30 March).
Delegates will be able to hear from distinguished keynote speakers and have access to speakers from four concurrent
streams – just as you would experience in the real-life format.
Focusing on the theme of “Connect – Transform – Engage” the program will explore the rapidly changing environment
and how the internal audit and assurance functions are transforming to ensure they continue to deliver value for their
organisations. The program will also explore the growing importance and focus on responsible business practices and
the impact of digital business which has been thrust upon all organisations. Importantly, the program will deliver case
study and solution-based presentations to provide practical insights on undertaking internal audits of various kinds, how
to address contemporary risk management and explore the professional skills to support the growth of the individual and
the profession.
SOPAC® 2021 will provide you with a variety of educational sessions that encompass the current needs of providing
effective assurance in today’s business environment:
> Stream A – Responsible business – Sessions focusing on responsible business practice methodologies and issues
> Stream B – Digital impact – Sessions exploring the impact and benefits of information technology
> Stream C – Transforming assurance – Sessions reflecting on how the profession is changing the way it delivers value
> Stream D – Engaging audits – Sessions providing practical “how to” insights of internal audit application
> Stream S — Solutions – Sessions featuring product demonstrations and industry insights from our partners and
sponsors and how these solutions can enhance your internal audit function
The fully virtual SOPAC® 2021 conference will be hosted on the vFairs platform which is designed to mimic the dynamics
of a physical event with an intuitive interface. Its immersive, colourful environment offers delegates a convenient way to
browse content as well as participate in various networking opportunities with other delegates and with sponsors.
Further, online delegates will be able to access recordings of over 40 speakers’ presentations in the month following
SOPAC® via the vFairs platform.
The conference program will provide delegates with 17 CPE Hours.
We look forward to seeing you at SOPAC® 2021.
Stephen Coates Cathy Blunt Adrian Gore
PFIIA CIA CGAP CRMA PMIIA CIA AMIIA
President, IIA-Australia Co-Chair, SOPAC® 2021 Co-Chair, SOPAC® 2021
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SOPAC® CONFERENCE 2021 CONNECT • TRANSFORM • ENGAGE
Key Speakers
Michael McQueen Dr Sarah Ryan
Speaker, Author and Futurist Non-executive Director, Woodside Energy,
Aurizon, Future Battery Industries
Michael McQueen is a multi-award winning Cooperative Research Centre, Viva Energy
speaker, trend forecaster and bestselling Australia and Akastor ASA
author of 8 books. With clients including
KPMG, Pepsi and Cisco, he has helped some of the Dr Sarah Ryan’s career has been in
world’s most successful brands navigate disruption and international oil and gas over more than 30 years, mostly
maintain momentum. with Schlumberger. Dr Ryan also has experience in private
equity and spent ten years as an equity analyst and portfolio
In addition to featuring regularly as a commentator on TV manager in the global energy and natural resources sector,
and radio, Michael is a familiar face on the international based in the US.
conference circuit having shared the stage with the likes of
Bill Gates, Dr. John Maxwell and Apple co-founder Steve She is currently a non-executive director, and member
Wozniak. Michael has spoken to over 500,000 people across of the Audit & Risk committee, of ASX listed companies
5 continents since 2004, and is known for his engaging, Woodside Petroleum, Aurizon Holdings and Viva Energy.
entertaining and practical conference presentations. Michael At Viva Energy, Dr Ryan is also Chair of the Audit and Risk
has been awarded Australia’s Keynote Speaker of the committee. She is also non-executive director of Akastor
Year and was inducted into the Professional Speakers Hall ASA (listed in Norway), and MPC Kinetic. Dr Ryan is also
of Fame. a non-executive director with the Future Battery Industries
Cooperative Research Centre.
Dr Ryan is a Fellow of the Academy of Technology and
Engineering (ATSE) and a member of the ASIC Corporate
Craig Dunn Governance Consultative Panel. She holds a PhD in
Non-Executive Director, Telstra, Westpac Petroleum Geology and Geophysics.
and The Australian Ballet
Craig has more than 25 years’ experience in
financial services, including as CEO of AMP Anne Brennan
Limited from January 2008 to December 2013. Non-Executive Director, Tabcorp, Spark
Craig is a Director of Westpac and Chairman of the Westpac Infrastructure Group, Argo Investments
Board Remuneration Committee, and a member of each Limited, Charter Hall Group and Nufarm
of the Board Risk and Board Nomination & Governance Limited, NSW Treasury Corporation and
Committees. He is a Director of Telstra Corporation Limited Rabobank New Zealand Limited
and Chairman of the Telstra Audit and Risk Committee.
He is Chair of the Australian Ballet and member of the Anne Brennan is a Director of Spark Infrastructure Group,
Nomination and Remuneration Committee and its Audit & Argo Investments Limited and Charter Hall Group. She is also
Risk Committee. He is also a consultant to King & Wood on the boards of NSW Treasury Corporation and Rabobank
Mallesons and Chairman of the International Standards New Zealand Limited.
Technical Committee on Blockchain and Distributed Ledger Ms Brennan previously served as Deputy Chair of Echo
Technologies (ISO/TC 307). Entertainment Group Limited (now The Star Entertainment
Craig was previously a director of Financial Literacy Australia Group Limited), and as a Director of Nufarm Limited,
Limited, and a Board member of each of the Australian Metcash Limited, Myer Holdings Limited and Rabobank
Japanese Business Cooperation Committee and the New Australia Limited.
South Wales Government’s Financial Services Knowledge Ms Brennan was formerly the Executive Finance Director of
Hub. He is also a former Chair of the Investment and Coates Group and Chief Financial Officer at CSR Limited.
Financial Services Association (now the Financial Services She was previously a partner at KPMG, then Arthur Andersen
Council), the Australian Government’s Fintech Advisory and Ernst & Young where she was a Senior Partner, Head of
Group and Stone and Chalk Limited. Craig was also a Transaction Services and served on the Australian Board.
member of the Financial Services Advisory Committee,
the Australian Financial Centre Forum, the Consumer and Ms Brennan is Chairman of the Tabcorp Audit Committee and
Financial Literacy Taskforce and a Panel member of the a member of the Tabcorp Risk and Compliance Committee
Australian Government’s Financial System Inquiry. and Tabcorp Nomination Committee.
Craig holds a Bachelor of Commerce from the University Ms Brennan holds a Bachelor of Commerce (Honours) and
of Melbourne and is a Fellow of Chartered Accountants is a Fellow of the Chartered Accountants Australia and New
Australia and New Zealand. Zealand and a Fellow of AICD.
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Jenitha John CIA QIAL David Murray AO
Global Chairman of the Board of IIA Inc.
& CEO The Independent Regulatory Board David Murray joined the Commonwealth
for Auditors (South Africa) Bank of Australia in 1966, was appointed
Chief Executive Officer in June 1992, and
Jenitha John is 2020-21 Chair of the Institute retired from this position in 2005. In his 13
of Internal Auditors (IIA) Global Board of Directors. In this years as Chief Executive, the Commonwealth
role, Jenitha serves as an officer of the Global Board, is Bank transformed from a partly privatised government owned
chairman of the Supervisory Committee, and presides over bank to an integrated financial services company.
the Global Assembly. Jenitha is Chief Executive Officer at David has held a number of public sector advisory roles in
the Independent Regulatory Board for Auditors (IRBA). She Australia. He was Chairman of the Australian Future Fund and
has more than 26 years of experience in internal auditing, was the inaugural Chair of the International Forum of Sovereign
including as a Chief Audit Executive. Wealth Funds. David has previously served as a member of the
Before becoming Chairman of The IIA Global Board, Jenitha’s Finance Sector Advisory Council and is Chair of the Butterfly
volunteer roles included serving as the Global Board’s Senior Foundation, dedicated to addressing eating disorders in
Vice Chair (2019-20), as well as serving on the IPPF Relook Task Australia. In November 2013, David was appointed to head the
Force, Committee of Research and Education Advisors, Financial Government’s inquiry into Australia’s financial system.
Services Guidance Committee, and on the Global Board’s In 2001 David was awarded the Centenary Medal for service
Executive Committee as 2018-19 Vice Chairman-Professional to Australian Society in banking and corporate governance
Certifications, and 2017-18 Vice Chairman-Professional Practices. and in 2007 he was made an Officer in the Order of Australia
Jenitha also led a global task force on the recently updated (AO) for his service to the finance sector both domestically
Three Lines Model (formerly Three Lines of Defense). and globally and service to the community.
Jenitha paralleled her executive role by having served as David was previously Chairman of AMP and is currently a
a non-executive director of both public- and private-sector Senior Advisor of Credit Suisse, based in Sydney, a member
entities. A seasoned executive with experience in industries of the Oliver Wyman Senior Advisory Board and is also a
ranging from utilities to telecommunications, agriculture, Consultant to Olbia Pty Ltd.
health care, insurance, automobile, information technology,
and financial services, she currently serves as a non- David is passionate about Australia’s place in the world and
executive director and Audit Committee Chairman of listed the economic environment that makes Australia special. His
company boards in South Africa. leadership of the Commonwealth Bank gives him a unique
perspective on both strategic and operational leadership,
change management, winning cultures and the balancing
of shareholders’ expectations with the need for fiscal
Alan MacSporran QC responsibility. He is recognised for his meaningful analysis
Chairperson, Crime and and insights into macroeconomics and their impact on the
Corruption Commission Australian business community and other sectors that make
up the tapestry of Australia’s commercial environment.
Alan MacSporran QC, was admitted as a
Barrister-at-Law in 1978 and worked as a Crown
Prosecutor until 1984 when he went to the private bar and was
appointed Senior Counsel in 2005 and Queens Counsel in 2013.
Major Matina Jewell
(Retired)
He has extensive experience in inquests and commissions of CSP and Leadership Strategist
inquiry. Between 2000 and 2006 he appeared for witnesses
at the Shepherdson Inquiry into electoral fraud, was Counsel Major Matina Jewell (Retired) CSP is an
Assisting at the inquest into the Childers backpacker fire, and inspirational trailblazer, helping leaders
was Counsel Assisting at the inquest into a number of police build resilient teams to thrive through change. Named in the
shootings of mentally ill patients. ‘AFR 100 Women of Influence 2018’, Matina is also a Telstra
Mr MacSporran represented the State of Queensland at Business Awards Finalist and was named a CPA Australia
the Queensland Floods Commission of Inquiry and the ‘Top-10 Smart Thinker’.
Queensland Health Payroll System Commission of Inquiry. In Among her honorary roles, Matina is a founding ambassador
2015 he was appointed to review the Queensland greyhound for Project Thankful, a movement partnered with the United
racing industry. As well as prosecuting matters for the State Nations to help empower women and children globally.
and Commonwealth, he has provided legal advice to those
bodies on a range of matters over many years. A bark portrait painting of Matina was entered for the 2019
Archibald Prize, and her incredible life story has been
Mr MacSporran is patron of the Corruption Prevention optioned for a global feature film.
Network Queensland, a member of the Queensland Law
Society Legal Practitioners Admissions Board and a member
of the Queensland Integrity Committee. 55
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Day 1 Monday, 29 March 2021
Please note all times are in AEST (Brisbane time)
8.15am – 8.30am Opening Remarks and Welcome 1D Project assurance using the 3 Lines Model –
Sydney Metro case study
8.30am – 9.20am Keynote 1
> Defining assurance accountability using the Three Lines Model
The future is now – Living in the new normal
> Establishing a dynamic reporting process to enable effective
It could be said that 2020 gave us a view of the future and was the communication of potential risks
catalyst in fast tracking change as organisations and the community
faced a myriad of disruption. This session will explore the impacts of > Understanding the delivered risk as well as delivery risk
fast-tracked change and what the future may hold. Key discussion > Identifying and managing the potential project ‘control gaps’
points include: > Controls over quality, time and cost
> Impact of 2020 disruptors on bringing forward change – Have we > The importance of assurance mapping large scale projects when
reached 2025 already! multiple stakeholders are involved
> Insights on change drivers – Digital business and technology, > Understanding and measuring benefits realisation
climate, community activism, demographics, health issues,
Kumar Srinivasan, Director Risk, Sydney Metro
geopolitics and economic turmoil
> How these changes are fundamentally changing the thinking of 10.15am – 11.00am Morning networking break and
organisations and the broader community exhibition viewing
> Looking into the crystal ball of 2030 and beyond – 10.25am – 10.55am S1 Solutions session
The opportunities and risks of the future Implementing the TeamMate Audit Management System
Michael McQueen, Speaker, Author, Trends Expert, Business Strategist at RACQ – A Customer’s Perspective
9.25am – 10.15am Concurrent sessions 1 Leading organisations are implementing the TeamMate audit
management system, and leveraging technology to improve the
1A Governance reimagined – Stepping up to effectiveness and efficiency of their internal audit functions.
responsible business
This session will explore:
> Stepping up to the rising bar in community and
shareholder expectations > Why RACQ decided to implement an audit management system
> Lessons being learned from Royal Commissions and AML > How they got management approval and budget for an audit
scandals, by the industry and regulators management system
> Potential impact of the Banking Executive Accountability Regime > The benefits they have already achieved using an audit
(BEAR) for all organisations management system over the past 3 months
> Reforming executive compensation – Are non-financial measures Jan Manigque, Head of Group Internal Audit, RACQ Group
the answer? Phil Leifermann PMIIA CIA CCSA CFSA CGAP CRMA,
Business Development Director, Asia Pacific, Wolters Kluwer TeamMate
> The role of the internal audit and assurance functions in
maintaining robust governance 11.00am – 11.50am Concurrent sessions 2
Professor Elizabeth Sheedy, Department of Applied Finance, 2A Modern Slavery – A growing risk
Macquarie Business School > Overview of the Modern Slavery Act
1B Digital trust – Keeping safe in the virtual world > Potential impacts and what it means for organisations
> The rise of digital business platforms – Creating a world of > Outline of the penalty regime and potential enforceable actions
opportunity for cyber criminals
> Understanding how the legislation applies to all organisations
> Insights from the frontline – Emerging digital risk facing through interconnected supply chains
Australian organisations
> Practicalities of following the supply chain to ensure you comply
> Protecting digital business data and security risks – What are the
Sarah McGrath, Director of International Engagement, Business
key targets and how do you protect them?
and Human Rights, Australian Human Rights Commission
> Digital trust – The key risks that should be on your radar
2B Cyber risk – Inside out
Ewan Ward, Director Joint Cyber Security Centre, Queensland &
Northern Territory, Australian Cyber Security Centre > Understanding the psychology of cyber risk – Why do people
click on the link that should not be clicked?
1C Internal audit reimagined – Auditing in the new world
> Identifying key human factor cyber risk areas
> Balancing the need of doing business differently vs BAU
− User access protocols
> Reviewing and monitoring control performance in the virtual
governance environment − Social engineering vulnerabilities
> Remote auditing – A revelation or an assurance blocker? − Phishing vulnerabilities and education
> Stepping-up to disruption through innovation in audit − Password protection
> Lessons learned – What improved practices will we keep from the − Physical security considerations
COVID world? > Understanding the human mindset and where it goes wrong in
> Is a skill set reset required for effective internal auditing in the relation to cyber security
new world? > Addressing the challenge for organisations in maintaining
> The value that internal audit has brought to the organisation enthusiasm for information security risk – Effectively managing
risk at the human capital and user levels
Andrew Cooke PMIIA CIA, General Manager Risk & Assurance,
Uniting Care Queensland > What should be in your audit plan to address human factor cyber
risk vulnerabilities inside your organisation
Bronwyn Davies PMIIA CIA, Chief Auditor, Airservices Australia
Maree Patane PMIIA CIA CRMA, General Manager Internal Audit Dr Piers Bayl-Smith, Postdoctoral Researcher, Department of
and Risk, Eagers Automotive Psychology, Macquarie University
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2C Risk reporting to the Audit Committee – Meeting 3C Managing the hybrid workforce model of the future
expectations > Understanding the technology and methodologies of enabling an
> What are the risk reporting requirements and expectations in engaged hybrid workforce model
today’s heightened risk environment? > Resetting the mindset for employer and employee – Is there any
> What information does the Audit and Risk Committee need to difference when working from home?
have comfort over risk management? > Identifying skills sets and traits that thrive in the new work
> Developing effective risk rating measures that provide environment and how to make the most of these
clear information > Establishing effective workflows and communication processes
> Presenting risk reports to the Audit and Risk Committee – for when your staff are not physically with you
Communicating risk information with insight > Methods to build a strong teamwork culture across
> Highlighting what the organisation is doing to manage key risks remote workforces
Dr Joanna Knox, Chief Risk Officer, Telstra > Tips and tricks in managing a hybrid workforce to maintain
2D Customer first – Auditing the customer experience in effective performance and productivity
the global marketplace Petris Lapis, Director, Petris Lapis
> Understanding the value of the data and insights 3D Supply chain risk management
from customer feedback > Understanding the strategic importance of supply
> Making the link between poor customer experience and risk chain management
exposures – Getting to the root cause > Sourcing risks related to the operational effectiveness of the
> Managing the speed and impact of customer feedback in the supply chain
digital age > Addressing third party risk in the supply chain
> Developing and applying effective KPIs to measure > Mapping the supply chain processes – Identifying supply chain
customer satisfaction risks and compliance requirements
> Ensuring that there are effective processes to address > The methodology used and the value delivered in completing an
customer complaints audit / risk assessment of the supply chain
> Developing audit recommendations to improve customer Coen Van Dijk PMIIA CIA, General Manager Group Assurance &
satisfaction and reduce risk Risk, Wesfarmers Limited
Evelyn Foong PMIIA, Head of Audit – Australia/APAC Cluster
12.45pm – 2.00pm Lunch networking break and
Leader – Group Audit, Zurich
exhibition viewing
Go Ezaki, Head of Audit – Japan – Group Audit, Zurich
Karly Lau, Audit Manager – Japan – Group Audit, Zurich 2.00pm – 3.05pm Keynote 2 & Education Awards
11.55am – 12.45pm Concurrent sessions 3 The True Truth – What the Board and Audit Committees
are looking for
3A Climate change – Why it matters for your organisation
This panel session will explore what’s front of mind for Boards
> Overview of climate change risk – The impact on and by your and Audit Committees in today’s increasingly dynamic business
organisation environment and the important role internal audit plays in
> Understanding the potential risks and costs of climate change on supporting their oversight responsibilities. Key themes to be
your organisation addressed include:
> Understanding what parts of business contribute to climate > Connecting today’s disrupted environment to the organisation’s
impact and measuring your organisations carbon footprint risk profile
> Meeting regulator, consumer, and stakeholder expectations > Responding to the increasing expectations of Boards, Audit
> How internal audit can support organisational environmental Committees and Management in strengthening governance
consciousness and controls
Elizabeth Rose, Partner - Climate Change and Sustainability > Transforming approaches to assurance to give the Board and
Services, EY Audit Committee comfort over risk management
> Engaging in better communication and reporting to drive clear
3B Cyber risk – Outside In lines of responsibility over assurance
> Developing an audit approach and scope to address external
Anne Brennan, Non-Executive Director, Tabcorp, Spark
cyber risk vulnerabilities Infrastructure Group, Argo Investments Limited, Charter Hall
> Understanding the anatomy of cyber attack – Overview of current Group and Nufarm Limited, NSW Treasury Corporation and
threats and trends Rabobank New Zealand Limited
> Understanding what actors are looking for? Craig Dunn Non-Executive Director, Telstra, Westpac and
> Where are the vulnerabilities? The Australian Ballet
Dr Sarah Ryan, Non-executive Director, Woodside Energy,
> Auditing cyber security risk – The essentials for an effective Aurizon, Future Battery Industries Cooperative Research Centre,
management plan Viva Energy Australia and Akastor ASA
> What to do when you have been hacked – The role of
3.05pm – 3.50pm Afternoon networking break and
internal audit
exhibition viewing
Lucas Roe, Security Advisory & Architecture Lead, Cyber Solutions
Group, Aon
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Day 1 Monday, 29 March 2021 (continued...)
Please note all times are in AEST (Brisbane time)
3.15pm – 3.45pm S2 Solutions session 4D Embedding Data Analytics into your audits
Take a Load Off: Let Automation Do the Heavylifting in > Using data analytics – A foundation of a robust and efficient
Compliance management and Other Standardised Audits audit methodology
Say “goodbye” to the pain of manual control testing and time > Mapping your internal audit process to integrate with technology
and resource-intensive projects like regulatory compliances. In enablers and other organisational systems
this demo, we’ll show you how you can leverage automation and > Critical elements in getting data analytics right – Outcomes,
let the HighBond platform efficiently and effectively test controls, design, configuration and support
remediate issues, and reduce time spent on manual follow-up and
reconciliation of results > Practical elements in using analytics in annual planning, audit
engagements and field work
Juliana Gozali, Manager, Advisory & Consulting Service,
Galvanize > Realising the benefits of embedding data analytics in your
audit process
3.50pm – 4.40pm Concurrent sessions 4 Theo Conias PMIIA CIA, Director, Axiar
4A Show me the money – Managing wage trust 4.45pm – 5.35pm Keynote 3
> Overcoming the challenges of demystifying wages complexity
Reimagining Resilience – Reimagining internal audit
> Understanding organisational vulnerabilities of payroll and
wages risk Resilience. It’s a word that seems particularly germane as the
world navigates through the most challenging times in more than
> Lessons learned from recent cases – Where did things go wrong a century. For internal auditors and their organisations, resilience
> Auditing employee payments – The critical focus areas that will demand far-reaching transformation. With more than 26 years
should be on internal audits radar of experience in internal auditing, Jenitha John CIA QIAL, The IIA’s
2020-21 Chairman of the Global Board, is well-acquainted with the
> Addressing wage non-compliance and the role of internal audit
role resilience plays in overcoming challenges. Jenitha will share
> Using Data Analytics to support the audit process lessons that are particularly relevant during a global health crisis
Justin Yau, Technology Consulting Director, Protiviti Australia that is sure to transform internal audit – and, indeed, the world
– in ways that most could never have imagined just a few short
4B Managing risk in the journey to digital business months ago. COVID-19 has drastically altered the risk landscape,
> Digital business delivery – Why organisations need to transform posing significant new challenges for the internal audit profession.
to digital Jenitha’s presentation serves to illuminate the ways in which
> Identifying and addressing the key risks – Looking beyond internal auditors can not only rise to the occasion but in so doing
the technology can help ensure the relevance and sustainability of the profession
beyond these challenging times in which we live. Key areas of the
> Harnessing the value of internal audit – Developing a framework presentation include:
to effectively manage a digital transformation program
> Understanding the ways in which the pandemic has impacted
> Measuring performance – Applying mechanisms to quantify the profession
and track how digital transformation risks develop over time
> A review of what went right and what went wrong, both within the
> Maintaining customer focus – Engaging the wider business in the function itself and within the organisation
transformation journey
> A look at how internal audit must adapt to the “new” tomorrow
Narelle Bosnjak PMIIA CIA, Head of Internal Audit, Essential Energy
> A view of the importance of TACTT – technology, agility,
Patrick Bossert, Transformation Director, Essential Energy
collaboration, talent, tenacity – in creating a sustainable future
Graham Pond, Partner, PwC
> An overview of the Three Lines Model
4C Driving integrated assurance with the Three Lines Model
Jenitha John CIA QIAL, Global Chairman of the Board of IIA Inc. &
> The Three Lines Model – What does it mean for assurance CEO of the IRBA (South Africa)
functions?
> Integrating the efforts of internal audit, risk and other assurance
functions
> Meeting the challenges of aligning the “big risk picture” with the
internal audit program
> Making the most of each other’s work / reports – Managing
duplication in the assurance process
> Identifying and addressing assurance gaps
> Realising the benefits of integrated assurance
Jenitha John CIA QIAL, Global Chairman of the Board of IIA Inc.
& CEO of the IRBA (South Africa)
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Day 2 Tuesday, 30 March 2021
Please note all times are in AEST (Brisbane time)
8.30am – 9.20am Keynote 4 5C The journey to CAE
Business evolution – The governance of change This session will focus on the opportunities in building a career
in internal audit. The session will be structured with a short panel
In today’s dynamic business environment, organisations need to
presentation followed by a facilitated discussion with CAEs. Key
embrace adaptability, resilience and good governance to meet
issues to be covered include:
both challenges and opportunities. This session will explore the
expectations of Boards, Management and the assurance function > How has the internal audit industry changed over the years and
in driving and supporting the organisation to respond in today’s where is it heading in the future
disrupted environment. Key themes to be explored include: > Determining the skills for the future CAE
> Addressing reality – Making difficult decisions in a disrupted > The journey of CAE – Opportunities of working in the profession
environment > Practical insights on how to build your internal audit career
> Strategies to embed the right culture to effect positive change
Fiona Carlstrom AMIIA CRMA, Head of Group Internal Audit,
> Applying effective risk management and governance to support Super Retail Group
business culture
Helen Davis, AMIIA, Executive General Manager Internal Audit,
> How internal audit should be employed to best support the Board Suncorp
and Management in meeting organisational challenges Jag Narayan PMIIA CIA, Chief Audit Executive and Chief Risk
> Lessons learned from the front line in leading business through Officer, State Super
disruption / change
5D A day in the life of an Audit Committee
David Murray AO
This role play mock Audit Committee session will explore and
9.25am – 10.15am Concurrent sessions 5 show case how to address the day-to-day issues raised in an Audit
5A Ethical intelligence and good decision making Committee meeting.
This session will walk you through an ethical dilemma, exploring your > Minutes of last meeting
ethical decision-making process. This session will challenge you to: > Actions
> Consider the relationship between ethics, morality, law and > Auditing reports and risk ratings
risk management
> Open issues register
> Explore different approaches to ethical decision making
> Management representation
> Reflect on your own ethical bias
> Develop an ethical decision-making framework > Performance of internal audit
Babette Bensoussan, Managing Director, MindShifts > Audit planning
5B The big and the small of digital reporting tools Budding actors from the internal audit profession
– Show and tell 10.15am – 11.00am Morning networking break and
Through two short case studies from large and small audit shop exhibition viewing
perspectives, this session will provide practical tips on how to apply 10.25am – 10.55am S3 Solutions session
and make the most of digital reporting tools.
> Why effective visual reporting matters in today’s now environment Digitally transforming internal audit
> Digital information formats – Practicalities of converting data to Auditors need a seamlessly unified solution to efficiently evaluate
visual information the risk and control management processes of a modern
> Insights on what type of visual reports stakeholders respond best to organisation. In this session, we will explore how the workflow
capabilities of the ServiceNow platform can help Internal Audit
> Understanding some of the tools and technology that can make
teams better prepare for and execute audits, eliminate recurring
audit reporting easier
audit findings and increase productivity. We will also discuss how
Sean Hounslow PMIIA CIA, Director, Assurance and Advice, organisations can automate end-to-end audit processes with
Queensland Health – Gold Health Service ServiceNow.
Robert Kilbride, Director Audit Analytics, Queensland Audit Office
Guillaume Burdy, Risk Advisory Solution Specialist, ServiceNow
Otu Umoren, Risk Solution Specialist, ServiceNow
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Day 2 Tuesday, 30 March 2021 (continued...)
Please note all times are in AEST (Brisbane time)
11.00am – 11.50am Concurrent sessions 6 11.55am – 12.45pm Concurrent session 7
6A Employee mental health and wellbeing – Looking 7A Blowing the whistle – Is your organisation ready?
after your people > What’s changed with new legislation (Corporations Act 2001)
> Understanding the growing importance of employee mental > What does a best practice Whistle-blower framework look like? A
health and wellness programs prospective look at the new ISO 37002 standard
> Addressing the impact of COVID-19 on employee wellbeing – > Managing disclosures made to the internal audit team
Impacts of working from home and new office procedures
> The internal auditor as whistleblower and eligible recipient
> Psychosocial risk – Understanding the emerging risk in
Australian workplaces > Anonymity and its limits
> Establishing a framework to ensure the wellbeing of > Optimising documentation of whistleblower reports
your employees > The influence of internal auditors in corporate culture and
> Tips and processes to evaluate effectiveness of employee mental organisational ethics
health and wellness programs Prof Katrina Bramstedt, Head of Advisory & Training, Your Call
Ryan McGrory, Head of Employee Experience & Internal Whistleblowing Solutions
Communications, Youi Insurance Nathan Luker, CEO, Your Call Whistleblowing Solutions
6B The IT auditing universe – What should be 7B Data governance
in your audit plan and what should your Audit > Data governance and control environment – Data storage,
Committee expect? quality, integrity and ethical use
> Defining an auditable IT universe – From IT systems to > Data classification and the interlock with Information Security
operational systems
> Ensuring compliance with relevant legislation – CPS234/CPG235/
> The impact of the Internet of Things and defining critical IT risks today Privacy Legislation
> Understanding and applying relevant control frameworks > Understanding internal audits’ role of assuring on data integrity
> Prioritising what really needs to be included in the audit plan and security
> Determining IT auditing and sourcing capabilities Sinéad Kennedy-Guy, Executive Manager – Technology,
Group Internal Audit, Chief Financial Office, IAG Limited
> Practical methodologies to undertaking IT audits
> Working with the IT organisation to ensure resolution of IT issues 7C Audit planning in an uncertain world
Barry Munns PFIIA, Internal Audit Manager, City of Sydney > Importance of customer and stakeholder engagement – Who is
who and who has priority?
6C The robots are here – Putting AI into IA
> Developing the audit plan – Using the right internal and external
> Overview of intelligent process automation and its application to information to build your plan
the internal audit process
> Making it easy for the audit committee – Clarity of why the audit
> Setting the ground rules for AI to do the work of internal audit is proposed – More than just a title
> Measuring the success of using AI for internal audits and realising > Being flexible – Keeping your plan flexible to address
the benefits changing needs
> Future risks and opportunities for the profession in the AI domain > Effectively resourcing the audit, using internal and external
Rowena Craze MIIA(Aust), Partner, KPMG subject matter experts
Adam Lines, Director, KPMG > Utilising technology and data
6D Corruption classics – Insights of fraud and corruption Manjeet Sidhu PMIIA CIA, Group Head of Audit and Risk,
> How and why fraud and corruption can fly under the radar Qantas Airways
> Is your organisation safe – Lessons learned from recent cases 7D Auditing risk management frameworks
> Current fraud trends and emerging areas of risk – Insights from > Auditing risk management against what? Best practice, standards
the regulator and risk management maturity
> Insights on fraud and corruption risk management strategies > What attributes should we be looking for?
> Defining the roles of management, the risk function and internal > A focus on the key components of governance, people and
audit in driving preventative measures culture, accountability, processes and systems, reporting and
response and continuous improvement
> Turning the ship around after corruption
> Auditing the risk processes including controls assurance and risk
Alan MacSporran QC, Chairperson, Crime and Corruption Commission
assessment.
Freddy Beck PFIIA CIA CCSA, Internal Audit Manager,
Ipswich City Council David Tattam, Chief of Research, Knowledge and Consulting,
Protecht Group
CONFERENCE
WEBSITE SCHEDULE AND GENERAL CHANGES
Visit www.SOPAC.org.au for more information about the conference IIA-Australia endeavours to ensure that accurate information is contained
including the following: in this brochure at time of printing, however program content, speakers
> Program updates and information within this brochure are subject to change without notice.
> Speaker information At times it might be necessary to cancel or reschedule a conference after
> Sponsorship and exhibition information receipt of the confirmation letter. IIA-Australia will provide advance notice
of such changes, and in doing so will not be responsible for penalties
> Conference contacts
related to the cancelling or rescheduling of airfares, lodging, etc.
10 WWW.SOPAC.ORG.AUCONNECT • TRANSFORM • ENGAGE SOPAC® CONFERENCE 2021
12.45pm – 2.15pm Lunch networking break and 8D Getting compliance right
exhibition viewing > Ensuring your organisation understands and manages its legal
2.15pm – 3.05pm Concurrent sessions 8 obligations and license to operate
> Understanding the importance of defining who is responsible for
8A Putting “culture” into audits what to drive better accountability across the organisation
Featuring two case study presentations, this session will explore:
> Ensuring appropriateness of processes, documentation and
> Applying the audit perspective to culture reporting of compliance management
> Defining the cultural aspects that should be assessed > Taking a risk-based approach in managing and mapping
and articulated compliance risk
> How internal audit can uncover behavioural root causes of > Essentials in preparing an effective regulatory compliance
key issues audit plan
> Strategies for embedding a structured cultural health check Todd Hopwood, Head of Corporate Services and Risk,
approach throughout each internal audit Wollongong City Council
> Seeing the benefits and overcoming roadblocks in putting culture 3.05pm – 3.50pm Afternoon networking break and
into every audit exhibition viewing
Reg Du Preez AMIIA, Head of Internal Audit, QSuper
Heather Brown, VP Functional Audit, BHP
3.15pm – 3.45pm S4 Solutions Session
Eric Wang AMIIA, Manager Functional Audit, BHP Elevate your team’s influence with IDEA’s audit analytics
8B Internal audit challenges you can overcome with Audits are transforming and data analytics is changing the influence
technology and scope of audits globally. So, ensure your audit team is at
the forefront of data analytics that allows you to deliver powerful
This session will discuss some of the challenges faced by internal data insights, automation and an all-in-one platform to improve
audit, and explore how technology can overcome these challenges: productivity and confidence in your results.
> Planning: outdated risk assessments and audit plans This session will explore how to:
> Fieldwork: inconsistent and insecure workpapers, slow review of > Quickly achieve high quality audits using our Intelligent Analytics
workpapers and lack of data analytics on every audit library of Smart Apps with built in workflows.
> Reporting: slow release of audit reports > Take advantage of our innovation hub which features advanced
> Follow-up: inefficient issue tracking and time spent on A/C reports analytics using the latest Python and Machine Learning
Phil Leifermann PMIIA CIA CCSA CFSA CGAP CRMA, Business techniques.
Development Director, Asia Pacific, Wolters Kluwer TeamMate > Automate Analytics for ongoing business result reviews.
8C Communication skills for internal auditors Pauline Laidlaw AMIIA, Manager, Analytics, CaseWare Australia &
New Zealand
> Communicating with the right mindset to deliver a
persuasive argument 3.50pm – 4.40pm Keynote 5
> How to communicate in a difficult situation and stay focussed on On the frontline of change – Strengthening your
the issues resilience mindset
> Practical approaches to build confidence when speaking to the In this session, Matina will draw on the parallels of her challenges
C-suite and Audit Committee serving as a United Nations Peacekeeper with the challenging
> Preparing for your conversations to ensure your facts and environment we all currently face. Matina will address how we as
message stick individuals and organisations can maintain resilience and mental
well-being as we navigate through unprecedented times. Key
Rum Charles, Principal Consultant, Australian Institute of
themes to be discussed include:
Softs Skills Training
> The secrets to enabling the “courage mindset” in
difficult situations
> Seeing beyond the immediate situation to achieve clarity in
decision making
> Building self-belief that you will get through difficult situations
> Creating a mindset that thrives through change
> Sharing your resilience through effective leadership
Major Matina Jewell (Retired) CSP and Leadership Strategist
4.40pm – 4.45pm Closing remarks
LIABILITY/DISCLAIMER
To the extent permitted by law, IIA-Australia is not responsible for the
actions, advice or representations of delegates and speakers of SOPAC®
2021. In completing the registration form, the delegate indemnifies
IIA-Australia for any direct, indirect or consequential loss or damage
in connection with any personal accidents, losses or damage to the
personal property of delegates and any later substitutes.
WWW.SOPAC.ORG.AU 11SOPAC® CONFERENCE 2021 CONNECT • TRANSFORM • ENGAGE
How to Register
Online Registration Conference Fees – virtual
You can register online at www.SOPAC.org.au and follow Australia Overseas
the prompts. Each delegate must complete a separate online
registration form. Please note this is a secure website. Member $1,265 $1,150
Non-Member $1,565 $1,423
Registration forms
Please note, single day tickets, part tickets and group discounts are not available
Alternatively you can complete and return the registration form for virtual attendance.
along with full payment. Each delegate must complete a separate
All fees are quoted in Australian Dollars and are inclusive of the 10%
registration form. compulsory goods and services tax (GST).Virtual overseas attendees are
Registration forms can be returned by exempt from GST.
fax: +61 2 9264 9240 Risk Management Institute of Australia (RMIA) members can attend at IIA-
Australia member rates.
email: conferences@iia.org.au
mail: IIA-Australia, PO Box A2311, Sydney South, NSW 1235, Australia.
Registration enquiries
email: conferences@iia.org.au phone: +61 2 9267 9155
What your SOPAC®
registration includes
VIRTUAL
> Attendance to all keynote sessions
Keynote 2 sponsored by
Keynote 3 sponsored by
Keynote 4 sponsored by
Keynote 5 sponsored by
> Attendance to trade exhibition
> Attendance to your selected concurrent sessions
> Delegate lanyard, note pad and pen sponsored by
> Access to the Networking Lounge sponsored by
> Access to the virtual conference platform post the event to access
all presentations and catch-up on missed sessions for up to
30 days after the event
12 WWW.SOPAC.ORG.AUCONNECT • TRANSFORM • ENGAGE SOPAC® CONFERENCE 2021
Registration Form
1. PROVIDE PERSONAL DETAILS – PLEASE USE BLOCK LETTERS 3. SELECT YOUR CONCURRENT SESSIONS
Title Prof Dr Mr Mrs Ms Miss Other MONDAY 29 MARCH
Family name 9.25am – 10.15am 1A 1B 1C 1D
10.25am – 10.55am S1
Given name 11.00am – 11.50am 2A 2B 2C 2D
Postnominal CIA® CCSA TM
CGAP TM
CFSA TM 11.55am – 12.45pm 3A 3B 3C 3D
CRMATM GradCertIA QIALTM Other 3.15pm – 3.45pm S2
3.50pm – 4.40pm 4A 4B 4C 4D
Position
TUESDAY 30 MARCH
Organisation 9.25am – 10.15am 5A 5B 5C 5D
10.25am – 10.55am S3
Address for correspondence 11.00am – 11.50am 6A 6B 6C 6D
11.55am – 12.45pm 7A 7B 7C 7D
2.15pm – 3.05pm 8A 8B 8C 8D
3.15pm – 3.45pm S4
City/State Country Postcode
4. PAYMENT DETAILS
Telephone ( )
1. I wish to pay by credit card*
Facsimile ( ) *1.05% surcharge for Amex | 1.23% surcharge for Visa/MasterCard | 3% surcharge for Diners
Please complete the following
Mobile
Visa MasterCard Amex Diners
Email
Total amount in AUD $
Name as you wish it to appear on name badge Credit Card Number
Expiry Date
Please indicate your membership number Name of Card Holder
IIA Member RMIA Member
Signature
2. CONFIRM REGISTRATION TYPE AND FEES 2. I will transfer the above sum to the SOPAC® 2021 bank account
(details below)
IIA members must be financial for 2020/2021 at the time of registration
Account Name: The Institute of Internal Auditors – Australia
to be eligible for the member rate. Please tick appropriate box.
Bank: Westpac Banking Corporation
Address: 84 King Street, Sydney NSW 2000
CONFERENCE FEES – VIRTUAL
Branch (BSB): 032003
Account Number: 478233
Australia Overseas
Swift code: WPACAU2S
Member $1,265 $1,150 When sending payment by telegraphic transfer from overseas, please
Non-Member $1,565 $1,423 add AUD$20.00 for bank fees. The delegate is responsible for all
fees associated with the transaction. To enable us to identify your
Please note, single day tickets, part tickets and group discounts are not payment, please ensure that your name and SOPAC® 2021 appear on
available for virtual attendance. the transfer. Please email a record to accounts@iia.org.au.
Risk Management Institute of Australia (RMIA) members can attend at
IIA-Australia member rates. 3. I have enclosed an Australian cheque (cheques should be
All fees are quoted in Australian Dollars and are inclusive of the 10% compulsory made payable to The Institute of Internal Auditors-Australia)
goods and services tax (GST).Virtual overseas attendees are exempt from GST.
This document will be a tax invoice / receipt for GST purposes when you make payment. 5. RETURNING FORM
ABN 80 001 797 557
Please return form and payment to
E: conferences@iia.org.au
F: +61 2 9264 9240
P: IIA-Australia, PO Box A2311, Sydney South, NSW 1235, Australia.
Each delegate must complete a separate registration form
General enquiries
conferences@iia.org.au
P: +61 2 9267 9155
Toll free (within Australia) 1800 236 366
WWW.SOPAC.ORG.AU 13Schedule and General Changes
IIA-Australia endeavours to ensure that accurate information is contained in this brochure at time of publication, however program content, speakers and
information within this brochure are subject to change without notice. At times it might be necessary to cancel or reschedule a conference after receipt of the
confirmation letter. IIA-Australia will provide advance notice of such changes, and in doing so will not be responsible for penalties related to the cancelling or
rescheduling of airfares, lodging, etc.
Cancellation Policy
Cancellations must be notified in writing to IIA-Australia. Cancellations received prior to 5 March 2021 will receive a full refund. Cancellations received between
6 March and 15 March will receive a refund less AUD $200.00 administration fee, cancellations received on or after 16 March will forfeit the registration fee
paid. A substitute delegate will be accepted at no extra charge, subject to membership status, if advised in writing.
If IIA-Australia determines that SOPAC® 2021 will be fully virtual, in person ticket holders will be transferred to the virtual event and provided a refund or credit of
the difference between the in person and virtual registration fee. IIA-Australia will not be responsible for cost in relation to travel and accommodation expenses.
Privacy Statement
I, or a later substitute, hereby consent to my/their name, position and organisation being included in the Conference Delegate list and forwarded by IIA-Australia to
related third parties including sponsors and exhibitors. I understand that if I do not provide consent my name will not be published in the list of participants that is
distributed to each conference delegate upon registration. If you do not indicate your preference it will be assumed that we may use your details as described.
Consent Do not consent
I acknowledge that details will be used to confirm my membership status at IIA-Australia and RMIA. IIA-Australia may use a third party conference service
providers to process your registration. For virtual attendees, when visiting virtual exhibition booths your contact will be made available to exhibitors.
Photographs and videos may be taken at the event to be used for IIA-Australia promotional purposes. IIA-Australia will handle any personal information
collected on this form in accordance with its Privacy Policy.
Liability/Disclaimer
To the extent permitted by law, IIA-Australia is not responsible for the actions, advice or representations of delegates and speakers of SOPAC® 2021. In
completing the registration form, the delegate indemnifies IIA-Australia for any direct, indirect or consequential loss or damage in connection with any personal
accidents, losses or damage to the personal property of delegates and any later substitutes. It is strongly recommended that delegates take out adequate
medical, travel and personal insurance prior to commencement of the conference and travel.You can also read
