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#84 | OCTOBER 2016 INFORMER AUSTRALIA’S NO. 1 | TOURISM & BUSINESS We are all about the accommodation sector MANAGEMENT BREAKTHROUGH BRAND INSPIRED RIGHTS GROWTH SOLUTION BY LUXURY MLRs gain ground in our Short-term motel We profile rising Melbourne accommodation landscape valuations revisited - based developer, BPM RESORTBROKERS.COM.AU
WHAT’S INSIDE... 4 40 WE SAY, YOU SAY, THEY SAY A regular forum for the 24 SOCIAL PAGES Resort Brokers' mid-year conference saw the launch of exchange of views, news BREAKTHROUGH ON our smart new Brisbane HQ & ideas MOTEL VALUATIONS We revisit the formula 8 making short-term leases viable and valuable 53 34 MANAGEMENT DOWNSIZING & RIGHTS GROWTH UPGRADING Mike O'Connor presents Hotel group demand is another witty take on increasingly underpinning MANY FACES: accommodation matters growth in the sector PETER BARGE 56 An accidental career start 22 for one of the tourism property sectors most dynamic leaders STAMP DUTY INSPIRED BY LUXURY CHARGES Creative BPM is building a Must know facts for NSW brand steeped in quality, business buyers beauty and the exotic Regular Features 70 72 76 AGENT PROFILE INDUSTRY EXCLUSIVE SPECIALISTS LISTINGS Get to know one of our Our directory for some of You won’t read about these Brisbane brokers the best services and/or listings anywhere else! Jessica Wilkie products in the industry "Sit back, relax and enjoy October's edition of the Resort Brokers Informer" 71 73 78 SOLD RELIEF MANAGERS MEET OUR TEAM PROPERTIES See some of the properties Going on holiday? Need a Our company directory Resort Brokers Australia has manager? Visit our directory sold recently RESORTBROKERS.COM.AU 3
PREFACE WELCOME TO ‘WE SAY, YOU SAY, THEY SAY’ – A REGULAR FORUM FOR THE EXCHANGE OF VIEWS, NEWS & IDEAS. WE SAY growth MANAGING SINCE our last edition, the lately. When economic growth data Federal election returned the Turnbull was released in September, headlines Coalition government, albeit with the highlighted strong 3.3% GDP growth. slimmest majority. Naturally, there Actually, Australia’s GDP was some nervousness about how growth has gone up pretty much that would work, and a few hiccups uninterrupted for 25 years. But it early on. doesn’t always feel like that, does it? But the passing in the first That’s because the measure that sitting of two major bills, the $6.3 really matters to us is ‘real national billion savings bill and an amended net disposable income’. That is superannuation reforms package, our per capita income, adjusted shows our parliamentarians can work for inflation, excluding earnings by together to keep us on track. That is, foreigners – or, as one commentator at least, good news for our economy. explained it, “actual money in Ian Crooks Speaking of our economy, there Australian pockets.” MANAGING DIRECTOR have been some encouraging figures The good news is, it’s back ahead 4 RESORTBROKERS.COM.AU
They Say GOLDEN AGE “To my mind, the greatest reward and OF TRAVEL Cost to travel from luxury of travel is to be able to experience Australia to London everyday things as if for the first time, to 1947 85 WEEKS PAY be in a position in which almost nothing to is so familiar it is taken for granted.” 2015 1.3 WEEKS PAY BILL BRYSON - AUTHOR Flight Centre, The Golden Age of Travel, 21 April, 2015 Travel tops of where it was in 2008. Many But, it’s not all about management online industries are doing well now, rights. Asset owners nationwide TOP 3 ITEMS agriculture, retail and tourism among are taking advantage of the surge in BOUGHT ONLINE them. Even a recent lift in coal prices, tourist numbers and rising investment BY AUSTRALIANS: some economists say, could add 2% demand to dispose of quality 1. Airline tickets to national income this year, boosting properties. á from 51% to 62% the budget by close to $7 billion and Resort Brokers has been 2. Clothing kick-starting wages growth. appointed to diverse, large-scale á from 51% to 57% Harvey Norman posted a 30% full listings including magnificent Fitzroy 3. Accommodation year profit increase on the back of Island Resort on the Great Barrier á up from 48% to 53% robust housing and lifestyle markets, Reef and the 479-berth Mackay and Coles and Bunnings recorded Marina, village and shipyard, both strong results. Macquarie Group with high profile EOI campaigns. reaffirmed forecasts in line with its And sometimes, really exciting record $2 billion 2016 profit. opportunities are offered more Actually, we are especially discreetly. For example, we’re pleased to see the giant investment working off-market to sell a rare bank is now a great supporter of portfolio of seven motor inns, mostly management rights. It’s no surprise, in prime regional NSW locations, that on the back of the surge in new promises very lucrative investment apartment development, national off- rewards for a $20m-plus buyer. the-plan management rights sales are We are also expanding into the going gang-busters. South Australian market, appointing Thanks in no small way to Tim a very experienced sales team there. Tourism Research Australia, Crooks’ efforts in establishing and They’ll be working closely with our IVS YEJun16 growing our off-the-plan division, successful Victorian team, and we’ll Resort Brokers is at the forefront. introduce the new SA brokers in the We’re seeing huge growth, not just next Informer edition. in traditional Queensland markets, as Finally, Resort Brokers’ mid-year we work closely with major Sydney conference at our newly renovated and Melbourne-based developers, Brisbane HQ was a tremendous including BPM for whom we’ve success (see P.40). Our two keynote handled a number of sales (profiled on speakers, global industry doyen Peter LETTER TO P.22) and GURNERTM. Barge and dynamic Mantra CEO Bob THE EDITOR Growth in the management rights East, are also featured in this issue. market, driven to a large extent by And, as always, we bring you some WE’D LOVE TO HEAR FROM YOU: rising demand from hotel operators very informative contributions from CARLACOOK@ like Mantra, is examined in depth in our valued associates, all consummate RESORTBROKERS.COM.AU this issue’s cover story. professionals in their fields. ENJOY. RESORTBROKERS.COM.AU 5
EDITORIAL Yet he said the outlook for hotel room supply growth was forecast at a modest 1 – 3% p.a. through to 2022, pointing to a very stable market in the years ahead. “I cannot stress enough just how important Asia will be to our visitor economy. The world’s economic centre of gravity is shifting. You only have to watch the urbanisation of Asian countries to see what is fuelling people movement, that is, how many more people now live within an hour of an international airport. “In the next five years, a YOU SAY... staggering 20% of the travelling population will be Chinese. The growth of the upper middle class there is staggering. From 2011 to 2015, Australia has seen 19% growth per annum in visitors from China.” At that point, East stressed Mantra CEO Bob East was a keynote speaker at Resort Brokers how important it is that Australia Australia’s recent mid-year conference. Founded 10 years ago, the frees up our tourist visa application group (Peppers, Mantra, Breakfree) has gone from a loss-making start process and fees. Australia to its latest annual profit of $53.2 million. competes with other countries for the lucrative Chinese market and Mantra today has 127 hotels across Australia, Asia and the Pacific, with our more onerous visa process will 20,500 rooms under management and more than 5,000 employees. make us less competitive. His presentation provided a fascinating insight into how such a big On current estimates, we could accommodation operation is thinking in the current tourism market be welcoming 2 million visitors environment. Here is some of what Bob East had to say: from China annually by 2025, for a potential economic impact of $140 "THERE has never been a better ‘boom’. It is Australia’s new reality, billion. time to be in tourism. I have never given the vast emerging markets in But it is the growth in aviation seen us receive so much attention – our region. 60 per cent of growth will seat capacity that East says is most politicians, the industry and the general come from China alone, and then you critical to Australia’s tourism future. public are all now acknowledging the have all the other growth markets Forecast growth in direct aviation huge visitor economy contribution to making up the rest.” capacity to Australia underlined his GDP and jobs growth. East pointed to the latest statistics, upbeat outlook. “Demand is strong and the outlook Tourism Forecasts 2016, from Tourism According to Tourism Research is for sustained growth. This not a Research Australia, which showed: Australia’s latest analysis, we are on track to grow capacity from 22.9 million (YE March 2016) to 36.5 INTERNATIONAL ARRIVALS million by 2024-25. The primary focus of growth is already evident in 2015-16 2016-17 2017-18 2024-25 current figures. 7.8 MILLION 8.3 MILLION 8.8 MILLION 12.3 MILLION In 2015-16, capacity from China á 9.3% á 6.7% á 5.9% á 5.6% to Australia grew 31%, followed by Japan at 24.5%. While growth from Japan is set to reduce, capacity from China is forecast to continue to increase by 20.6% in 2016-17 and 10% in 2017-18. Impressive growth DOMESTIC VISITOR NIGHTS is also forecast in flights from India and the Middle East. END 2015-16 2016-17 2017-18 2024-25 Note: Bob East is Chairman of Tourism 328 MILLION 340 MILLION 351 MILLION 423 MILLION and Events Queensland (TEQ) and a á 4.5% á 3.8% á 3.2% á 3.1% Board Member of Tourism Australia and Tourism and Transport Forum (TTF) 6 RESORTBROKERS.COM.AU
IT PROF NETT $2.7m Projec ted FY 17 RARE & EXCEPTIONAL TROPICAL ISLAND PROPERTY + PROVEN TOURISM BUSINESS + GROWTH POTENTIAL Offered for sale for the first time since opening in 2011, Fitzroy Island Resort is a rare and valuable tourism asset – a fully-operational tropical island resort in one of the most desirable destinations on the planet. • 102-room 4.5-star resort hotel Offered with vacant possession, a trophy • 4.312ha perpetual lease income-producing asset with brand • 30km from Cairns (45min by Fast Cat) building opportunity. DAs and plans in • multiple food & beverage venues place for future stages. • 190-seat Fast Cat ferry operation • wide range of tourist & leisure facilities All the work is done. Constraints • extensive supporting infrastructure are overcome. All that lies ahead is • robust income + growth opportunities opportunity-laden ‘blue sky’. NETT PROFIT: $2,700,000 (proj. FY17) EX PRESSI ONS OF INT EREST C LOSE 5PM, THURSDAY, 27 OCTOBER, 2016 TRUDY CROOKS SHA N E M U LLIN S NATIONAL SALES MANAGER BROKER M. +61 477 882 210 M. +61 447 185 001 RESORTBROKERS.COM.AU
EDITORIAL MANAGEMENT RIGHTS GROWTH … IN AN EVER-CHANGING ACCOMMODATION LANDSCAPE MORE THAN 40 YEARS AFTER THE CONCEPT WAS DEVELOPED IN QUEENSLAND, THE MANAGEMENT RIGHTS MODEL IS FINALLY GAINING WIDESPREAD ACCEPTANCE AND SUPPORT ACROSS AUSTRALIA’S DYNAMIC ACCOMMODATION LANDSCAPE. SO MUCH SO, THAT IT IS UNDERPINNING GROWTH IN THE SECTOR. IF you required any convincing of plan Management Rights sales just how far the management rights specialist, Tim Crooks from Resort industry has come, you only needed Brokers Australia, and Mantra to scan the programme for this year’s Group’s Executive Director of Asset 5-day peak hotel industry conference Management, Michelle Lalli. held in Sydney in July. Reflecting the rise and rise of EVOLUTION management rights and franchising in the development of guest One of the most significant accommodation in Australia, developments in the management and HotelsWorld 2016 included for the letting rights (MLR) sector has been first time a special event focused the model’s growing acceptance by entirely on these important industry what might be termed ‘traditional’ segments. hotel operators. A panel of experts was “We are seeing branded hotel and convened to discuss the growth of serviced apartment operators such management rights, its impact on the as Mantra, Accor and Minor Hotels accommodation industry in general, begin to dominate the market for and on the hotel industry in particular. large-scale, high-netting short-term They included Mantra Group management rights opportunities,” Development Manager, Richard Crooks said. Crawford, National Off-the- Mantra Group now has more than 8 RESORTBROKERS.COM.AU
20,500 rooms under management, security the model offers, Crooks said. Woolloongabba, bought off-the-plan. including approximately 14,000 via “Because critical operational areas “In buying off the plan, we can MLR ownership. in the building, like reception, back work with developers from the As Michelle Lalli explained, the of house, storage and maintenance earliest stage,” Hoswell says. “The management rights model allows the areas, are usually purchased as Beach Apartments Broadbeach is a hotel industry to expand and brand- freehold real estate associated with perfect example. This new build will build with capital-light ownership the management rights business, be the launch of Avani Residences in structures where supply is needed, the accommodation operator has Australia by Minor Hotels, being one but could not otherwise be achieved complete control.” of our premium hotel brands. through the cost structure of a And, he said, more and more “Avani Broadbeach Residences traditional hotel. developers are realising that selecting will open at the end of next year in Her colleague described it as a the right operator for their projects time for the Commonwealth Games “natural evolution” that would take from the outset benefits them by on the Gold Coast. It has been place wherever there is fractional driving higher returns for their purpose-built to meet the needs of ownership and a common intent to investors (equals happy customers) both short-term guests and owner earn a return from investment in and building their development brand occupiers. apartments. reputation and value. “By working closely with the Tim Crooks sees first hand the Oaks Hotels & Resorts, a brand developer during construction, we developer’s role as a catalyst for that of Minor Hotels, was among the first can ensure our operational needs evolution. He says the scarcity and branded hotel-style operators to are catered for so that we can cost of suitable hotel sites, plus rising pursue growth via the MLR model. deliver high level short-term guest development costs are making it “Management rights in Australia experiences as well as cater for increasingly difficult for developers to are the roots of Oaks Hotels & the needs of the owner-occupiers get a freehold hotel to stack up. Resorts,” explains Minor Hotels fortunate enough to reside in this Australia General Counsel and building.” EVERYONE WINS Commercial Officer, Lachlan Hoswell. Projects need not be solely short- “Oaks Hotels & Resorts was founded term accommodation properties “The management rights model is on management rights, it is how either, Tim Crooks says. OUR EXPERT PANEL From left to right: Mantra Group Executive Director of Asset Management, Michelle Lalli, Mantra Group Development Manager, Richard Crawford, Minor Hotels Australia General Counsel and Commercial Officer, Lachlan Hoswell, AccorHotels Vice President Development Pacific, Lindsay Leeser, Resort Brokers Australia National Off-The-Plan Specialist, Tim Crooks, and Resort Brokers Australia Senior Gold Coast Broker, Alex Cook. mutually beneficial to all stakeholders we evolved, and we are continuing “The mixed use model allows – the developer, the unit investors and on that path. We’ve been very developers to make projects viable the hotel operator,” he says. successful in this space and, though in key inner city locations, introduce “Developers are able to build and we do look at other operation a range of unit styles, and include sell the units at residential property models, management rights is still commercial components that add prices. Operators are able to control a our preferred model for growth in appeal for the hotel, such as shops large number of keys in prime locations Australia.” and restaurants. for a fraction of the price of freehold “Operators who secure the purchase. And lot owners benefit from EARLY INVOLVEMENT management rights over both quality management driving strong residential and short-term returns.” Under the Oaks Hotels & Resorts apartments have the flexibility to Hotel operators interested in brand, Minor Hotels has 50 properties adjust inventory to suit fluctuations management rights as a means of across Australia and New Zealand and in demand and occupancy rates. expanding their portfolio are also all but three are management rights. Furthermore, they get a guaranteed gaining a greater understanding of The latest include Oaks Southbank income from the levies to look after the high level of control and long-term Melbourne, and Brisbane’s Oaks the common areas and shared RESORTBROKERS.COM.AU 9
EDITORIAL facilities like the pool and gym.” access to the benefits from our their increasing market share. Though management rights is a comprehensive loyalty programme,” “If you look at two of the most tried and true operational model in he said. noteworthy sales of recent times, it Queensland, some commentators “We are focusing on opportunities would certainly seem hotel groups interstate have expressed in Australia where we can improve are becoming increasingly dominant,” uncertainty about its place in the room revenue through our Cook says, pointing to his sales of industry, labeling it as a potential branding, distribution and revenue Soul Surfers Paradise to Mantra ‘disruptor’. management, increase the number of and The Beach (Avani Broadbeach keys under management, and benefit Residences) to Minor Hotels. ESTABLISHED ADVANTAGES from operating synergies with our “The hotly contested bidding war existing portfolio.” between the two resulted in a record But the HotelsWorld panelists price for the sale of an existing disputed that, saying that far from LOCATION STILL KING management rights in case of Soul, a disruptor, it was already well and a strong per-key price for Avani established and largely recognised as But, irrespective of the emerging, Broadbeach Residences. being part of the hotel industry. The digitalised sharing-economy, the model has spread from Queensland major imperatives will remain service OTHER PLAYERS to other states, and from emerging and location. markets to more mature ones, filling “If your product is superior “That said, though, large, non- niches to compete head on with to that of the competition, the branded private MLR operators such traditional models. consumers will find you and you as the Picone Family and Dreamtime, “With the proliferation of will be rewarded,” Mantra Group’s as well as smaller branded operations corporatised management rights Richard Crawford said simply. “Any like Ultiqa and Balmoral Group over the last 15 years, there is little successful strategy has the basic (Oatley family) are still competing difference to the consumer between guest centric delivery at its heart.” strongly for prime offerings. the service offering provided by “And, if you are in the right Cook said the Picone's, who sold traditional hotels or strata-titled location, whether the ownership Chevron Renaissance to Mantra in hotel-styled offerings,” Lalli said. structure is fractional or a hotel held an off-market deal believed to have But the panel did warn operators in one line, the consumer will choose broken the Soul price record, had that strong resourcing in the you regardless of the online channel recently bought two holiday letting areas of online distribution and digital marketing will be vital for all operators wanting to remain competitive. And branding was also seen as increasingly important in an age where the consumer is bombarded by ever more choice and “needs some guiding principles to navigate by”. “We believe stand-alone products will increasingly struggle to compete in this highly competitive digitalised space where brand recognition and loyalty programmes are so important,” she said. AccorHotels now owns 15 management rights across Australia with more than 1,300 apartments and villas operated under the Pullman, Sebel or Quay West brands. The Beach Apartments (Avani Broadbeach Residences), on the Gold Coast was sold off-the-plan by Lindsay Leeser, Vice President Resort Brokers Australia to Thailand-based Minor Hotels for a very strong per-key price. Development Pacific, said the group is actively looking for more they search and book through,” Lalli MLRs off-the-plan on the Gold Coast. management rights as they are added. “They picked up the Qube a scalable business that offers So, will branded hotel-style and Synergy developments in attractive returns and long-term operators entirely corner the market Broadbeach, and are reported to operating tenure. for larger management rights have secured two more prime large- “Strata owners can benefit from offerings in prime CBD and resort scale businesses on the Gold Coast. AccorHotels’ sophisticated revenue locations? “Dreamtime holds some of management system, unparalleled Alex Cook, who heads up Resort largest holiday management rights distribution channels, purchasing Brokers’ Gold Coast management on the coast, including Turtle Beach power and branding as well as rights team, has direct experience of at Mermaid, Wave Broadbeach and 10 RESORTBROKERS.COM.AU
The sale of Soul Surfers Paradise to Mantra Group UP COMING EVENT 5.30-8.30PM ON WEDNESDAY 16TH NOVEMBER 2016 in 2015 signalled a growing appetite for large-scale management rights among hotel operators. INDUSTRY INSIGHTS Reflections Coolangatta, while Ultiqa, AND INTERACTION who own Air and Freshwater Point in Broadbeach, recently secured Management rights operators in Brisbane are invited to mix business Beach Haven through Resort Brokers, with pleasure and join Resort Brokers Australia for an evening of another large offering with over 100 industry insights and interaction units in the letting pool.” Tim Crooks says private equity LAUNCHING a new programme “They’ll have some valuable groups and high net worth private of regular information and insights into issues like how investors are also strong market networking events, Resort Brokers the influx of new apartments players. Australia will host a get-together is affecting the rental market, “Resort Brokers is currently for Brisbane building operators at vacancy rates, how demand and dealing with two major groups who our new West End head office on supply pressures are playing are forming management rights funds Wednesday 16th November 2016 at out, and what the trends are in – one out of Singapore and the other 5.30pm. Brisbane for the medium to longer Australian-based. Headlining the evening will be term.” “Plus we’ve seen JLL Capital form special presentations by property Bambrick Media specialises in a $30 million fund and successfully advisors Urbis and digital marketing website development, branding, secure two management rights of agency Bambrick Media. internet marketing and search scale in Brisbane, so it is clear large “We are very pleased to offer engine optimisation. They’ll explain investment syndicates view MLRs as a operators a unique opportunity how operators can utilise effective strongly-performing asset class.” to hear directly from Urbis about alternative advertising and These passive investors will, of the current apartment market marketing strategies to improve course, in turn appoint branded hotel in Brisbane,” said organiser Tim online presence and reach. groups and experienced operators to Crooks, the agency’s off-the-plan “Then, importantly, guests run the properties on their behalf. management rights specialist. will enjoy the chance to meet Thanks to the growing appetite “Urbis are highly respected and socialise with fellow industry among hotel groups, investment independent urban planners and colleagues over a few drinks,” funds and private operators for advisors, and their extensive Tim said. “It will be a relaxed management rights, and the research and analysis is relied upon and informative evening, with no consequent interest by developers in by developers, property owners, sales agenda, just an opportunity the way MLRs benefit their projects, investors and governments at all to exchange ideas and build the model is finally shaking off its levels. relationships.” END ‘Queensland only’ reputation. “Resort Brokers is currently FOR FURTHER INFORMATION, CONTACT KAITLYN: assisting a number of developers in 07 3878 3999 or KAITLYNLOOSE@RESORTBROKERS.COM.AU New South Wales, including working on two properties for Abacus Property Group, and in Victoria where Gurner and BPM are among our high profile developer clients,” Crooks said. END RESORTBROKERS.COM.AU 11
FH Freehold motel on the Shoalhaven holiday coast This profitable motel is set in the heartland of the beautiful The property has two residences on site for staff or and thriving Shoalhaven holiday coast, enjoying high year owners - a four bedroom, one bathroom main residence round bookings from tourists, golfing and sporting groups, and a three bedroom, one bathroom fully self-contained and strong trade generated by the region’s many attractions, manager’s residence. venues and events. Tabourie Lake Motor Inn has much to offer the investor who is looking for high returns, easy coastal living and Tabourie sits just three hours drive from Sydney and two room to grow business and put your stamp on an already hours drive from Canberra and between two major regional popular motel, restaurant and function venue. centres. Batemans Bay is just 30 minutes drive to the south, and the main centre of Ulladulla, with its working fishing fleet > Large 3.5 acres of landscaped grounds on 2 separate harbour and busy shopping centre, lies just 13km north of titles Tabourie on the Princes Highway. > Central to Tabourie waterways, Wairo Beach and Meroo National Park The 3.5 star self-rated resort has 20 spacious units with > Close to main centres of Batemans Bay and Ulladulla > Established regular coach trade easy parking and excellent coach access. It sits on 3.5 acres > Function and conference centre catering for 90 of landscaped gardens with leisure facilities including solar heated pool, sauna and spa, BBQ, playground area, volleyball court and games room. The licensed Masquerades Bar and FINANCIALS Restaurant and Lakeview Conference and Function Centre NET PROFIT: $142,509 has positioned the property to cater for group and corporate PRICE: $1,650,000 travel, and currently services up to 12 coach tours annually. Russell Rogers BROKER REF: FH004383 SYDNEY M. +61 416 166 909 NEW SOUTH WALES E. russellrogers@resortbrokers.com.au P. +61 2 9904 8224 12 RESORTBROKERS.COM.AU
LH Large 35 room motel leasehold in Brisbane’s northern city precinct The opportunity to purchase the leasehold interest of this > Centre of town and 5 minutes to the train station tidy, AAA rated high 3.5 star, 35 room motel. Conveniently > Room to increase tariffs located within walking distance of Caboolture CBD, train > Turnover increased last 3 years station, RSL and shopping centre and just a 30 minute drive > Consistent occupancy and sound repeat business to Brisbane CBD, Brisbane Airport and Sunshine Coast. > Strong bottom line > Minimal maintenance as all the hard work has been completed by the current leaseholder All 35 rooms have been repainted and recarpeted and 15 of > Expenses = 39% of turnover and profit = 61% of turnover the rooms have been fully renovated to premium standard (first 6 months in line with industry benchmark) (full list of extensive renovations available). All car parking is undercover, with truck and trailer parking available at the rear it is the only motel in the city precinct to offer this facility. To FINANCIALS help offset power usage a 10KW solar power plant has been installed on the roof of the motel. NET PROFIT: $292,970 PRICE: $975,000 This business can be easily run by an owner operator or managed by couple who would enjoy the recently renovated managers residence comprising two bedrooms and two bathroom plus additional third relief managers dwelling fully fitted out with its own facilities. REF: LH004076 EXCLUSIVE Lindsay Cooper BROKER BRISBANE M. +61 418 711 047 QUEENSLAND E. lindsaycooper@resortbrokers.com.au P. +61 7 3878 3999 RESORTBROKERS.COM.AU 13
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EDITORIAL Google algorithm is website mobile friendliness. The more mobile friendly your website, the more favoured it will be in Google search results. Promote your reviews – According to a recent study approximately 83% of travelers will NOT book their stay at a property without first reading reviews from other travelers. Given this, it is extremely important to include positive testimonials on your website. With a hotels own website ranked number one as the most believable source of a review, this point cannot be understated. Keep up with technology – There is nothing worse for a user than going to a website where the information is outdated; whether it be pictures of the property, invalid specials, old HOW TO INCREASE YOUR testimonials or incorrect contact DIRECT BOOKINGS information. To ensure your website is up to date you should undertake a web assessment at least every 12 months, in addition to keeping your information current on a quarterly basis. REDUCING YOUR RELIANCE ON OTAS Keep page load times to a minimum - Don’t bore your customers, people Many people don’t realise their website is the most influential marketing don’t like to wait for web pages to tool they have. When people book online, even when through an OTA, it is load. Most people have an approximate most often the property’s website they visit for information on the facilities, 3 second tolerance. Websites with a to view photos and to read past guest reviews. faster page speed will often also rank higher in internet search results. Create engagement on your GIVEN this new consumer reality, your potential guests to view your site – Customers love to interact it is imperative that a property’s availability, rates and promotions all in with websites that have active website is optimised to convert these the one place, enabling them to book content providing the latest specials, visitors into paying guests, increasing there and then. competitions and relevant information their direct bookings. Don’t send your guests packing about activities they can get involved – It is important to keep your guests in both at your venue or in surrounding SO HOW CAN YOU OPTIMISE on your website. Linking to external areas. Links to your property’s social YOUR WEBSITE TO INCREASE websites may send them on a journey media profiles may also help generate DIRECT BOOKINGS? of no return. They may get caught up engagement. in a new search and forget to come Whatever you do, the aim is to Make booking at your property back, or they may get distracted by keep customers engaged on your site. easy - Make sure your booking another property that may pop up The longer you keep them there, the mechanism is simple, visible, and most when directed off your site. more likely they are to make a booking importantly the booking is able to drop Ensure your site is ‘mobile’ and to come back to your site. directly into your PMS, to ensure no friendly - Responsive websites adjust overbookings are made and revenue the layout of your website using fluid “So you need a new opportunities are optimised. templates, ensuring your website is Throw away your enquiry forms - optimised for viewing on all devices i.e. website, but what should Most people expect to book whenever desktop, any form of mobile or tablet. you look for/avoid when they choose, so making them enquire By creating a responsive website, you choosing a website first will drastically reduce conversions will ensure the best user experience design company?” on your website. Some website regardless of the device. providers build in enquiry forms by Expedia’s website traffic is now default, so make sure you ask why this over 40% via mobile and 1 in 4 Choose a provider that is being done? Not only does it result transactions are completed by people understands the accommodation in fewer direct bookings, but they on the go. With over 50% of all internet industry. may be syphoning YOUR data! Linking viewing done on a mobile device/ The accommodation industry is directly to your booking form will allow tablet, a key ranking criteria in the complex when it comes to bookings, so RESORTBROKERS.COM.AU 15
EDITORIAL commission model (% of bookings) “One of the most important considerations when where you are locked into an on-going cost beyond a reasonable payback sourcing a website provider in the accommodation period. space is to make sure they can integrate your Do not use travel agents to booking form with your PMS and Channel Manager, produce your website If using a travel agent to produce ensuring your stock is always kept current eliminating your website be mindful as to how overbookings, and optimising revenue opportunities” they capture data from your site. Travel agents tend to host the booking SYLVIA JOHNSTON, SENIOR EXECUTIVE form on their servers, enabling them - HIRUM SOFTWARE SOLUTIONS to syphon the contact data to use in their own marketing activities. One way to check this is to click on your booking form and other pages where data is captured, and to see where the url links to. If this links off your site, the travel agent may be hosting this Make sure the provider uses an ‘open into a proprietary platform - after all data and can hold the details of all platform’ so you can make changes to it’s yours. people that have either contacted you your website whenever you choose. Use a provider that will allow you or booked with you. It is critical to ensure your website to own your website outright As outlined above, a property's provider builds your website using an Some providers offer to provide website is critical to the number of open platform like WordPress, which you with a relatively cheap or free direct bookings they receive. Whilst allows you to edit content with ease, website in exchange for a percentage there are many pitfalls to avoid, if without relying on a third-party to of booking revenue. This may at first you do your research and are fully make changes. seem attractive, however what many aware of potential downfalls, there Using an open platform also means accommodation providers don’t is no reason why you cannot build an should you need to change provider at realise is that is much cheaper to pay effective website for your property some point in time you are not locked an upfront fee rather than paying a with minimum cost. END Wherever Life Takes You, Best Western Is There.® Experience Best Western Hotels & Resorts in a whole new light. Best Western now offers six types of hotels to meet the unique travel needs of guests, and the business needs of hotel owners around the world. ® SM joinbestwestern.com.au | info@bestwestern.com.au Best Western and Best Western marks are service marks or registered service marks of Best Western, International Inc. ©2016 Best Western International, Inc. All rights reserved.
479-BERTH MARINA + EXTENSIVE FREEHOLD W H I T S U N DAY C OA S T - Q U E E N S L A N D Award-winning great barrier reef full-service destination marina + Waterfront commercial village + shipyard and hardstand Mackay Marina and its associated real estate The precinct includes a 479-berth marina for represent a major tourism, leisure and maritime vessels up to 50m, fuel dock, waterfront village asset on Australia’s east coast. of bars, restaurants and shops, ample parking and amenities, shipyard, hardstand, and is home to the • 20.8ha marina basin, fuel dock & travel lift - award-winning 4.5-star Clarion Hotel*. 99-year lease (to 2098) • 4.1ha of commercial land & buildings - Freehold • MIA Marina of the Year 2014 and 2006 Strategically positioned midway between Brisbane • Proven performance – $3.2M average nett profit and Cairns, at the edge of the Great Barrier Reef, last 3 years Mackay Marina and waterfront Marina Village sit • Official international Port of Entry with onsite at the southern gateway to the famed Whitsunday Customs & Quarantine Passage and Islands. • Expansion & growth potential * not included in the sale NETT PROFIT: $3,200,000 EXPRESSIONS OF INTEREST CLOSE FRIDAY 11 NOVEMBER, 2016 TRUDY CROOKS GLENN MILLAR NATIONAL SALES MANAGER SENIOR BROKER M. 0477 882 210 M. 0412 277 804 RESORTBROKERS.COM.AU RESORTBROKERS.COM.AU 17
MR Island living at its best – The ultimate lifestyle business on Moreton Island, Queensland If you’ve ever dreamt about living and working for yourself on > Consistent year on year growth an island paradise but didn’t know how, then stop dreaming. > Huge upside via scope for additional letting ` You’ve found it! You can have your very own island business appointments 75 minutes from Brisbane. > Option to buy or rent beachfront accommodation > Additional real estate sales income of up to $50k p.a > Real Estate License required – operators happy to stay This is an incredibly rare opportunity to live and work on to show you the ropes on beautiful Moreton Island and own an established accommodation and sales business. After 18 years the FINANCIALS current operators have decided to put their lucrative holiday letting business on the market and settle into retirement. NET PROFIT: $111,133 PRICE: $295,000 The business consists of 23 luxury holiday rentals including houses, units and villas across the island. Included in this package is the exclusive use of a sales office located on Tangalooma Resort. A management couple could capably operate this BRISBANE business. However, if the island lifestyle of fishing, surfing, QUEENSLAND boating, snorkelling, 4WD driving is too much then you can opt REF: MRB004402 P. +61 7 3878 3999 to employ additional staff for cleaning and maintenance. EXCLUSIVE Shane Wynhoven Steve Campbell BROKER BROKER M. +61 424 174 592 M. +61 407 220 668 E. shanewynhoven@resortbrokers.com.au E. stevecampbell@resortbrokers.com.au 18 RESORTBROKERS.COM.AU
FH Rare 60 room freehold motel in Albany, Western Australia A landmark in the area and referred to by West Australians as > $560,000 net profit based on industry averages the 'whale motel' which originated back in the early whaling > Investment underpinned by freehold real estate days. The highway location captures drive by business and > The current owner of 40 years has left room for growth allows guests close proximity to town. Albany has a strong > Just over 1.5 hectares of main road freehold with high corporate and leisure market and is seen as a safe haven. volume of drive-by traffic > 2kms to the city centre > Excellent mix of corporate and leisure guests The exceptional purchase price works out at under $42,000 per room and is underpinned with just over 1.5 hectares of FINANCIALS prime freehold land. TURNOVER: $1,446,040 We have costed a significant refurbishment at around $1m PRICE: $2,500,000 which includes a new roof, all 60 rooms refurbished and some appearance entry work. As such, the refurbished $3.5m investment offers the buyer $58,300 per key and the opportunity for significant ROI growth, as current occupancy PERTH is only 39.5% and nearly half of what refurbished motels run WESTERN AUSTRALIA at in this area. REF: FH004469 P. 1300 665 966 EXCLUSIVE Steve Dawson Ian Crooks MANAGING DIRECTOR - AUSTRALIAN BUSINESS SALES MANAGING DIRECTOR - RESORT BROKERS M. +61 408 550 441 M. +61 411 171 648 E. steve@abs-info.com.au E. iancrooks@resortbrokers.com.au RESORTBROKERS.COM.AU 19
LH Newly renovated rooms and relisted to sell! Location, location, location! Amazing opportunity to secure > Good corporate trade such as QLD Cricket & SRS a 14 room motel in Hamilton, Brisbane. Guests can do > Good quality and great location everything on foot or via easy access to the City Cat, bus > Newly decorated rooms and minor bathroom upgrades and train. The business has strong repeat clientele, with an > TripAdvisor awards increasing Facebook presence. All rooms have been recently > Strong occupancy re-decorated and the yards are low maintenance. For the best return, this property is ideal for an owner operator. EXCLUSIVE FINANCIALS Nathan Eades NET PROFIT: $149,032 PRICE: $573,200 BROKER BRISBANE M. +61 448 339 920 QUEENSLAND E. nathaneades@resortbrokers.com.au REF: LH004364 P. +61 7 3878 3999 MR Competitively priced business with great returns Beachside Resort is a well-established holiday resort > Very little competition in surrounding suburbs overlooking Buddina Beach on the Sunshine Coast. It is > Good repeat business and forward bookings located in the largest development area on the Sunshine > Long agreements in place Coast. Local development either planned or under > Consistent year on year growth with opportunity for construction includes the Sunshine Coast University Private further growth in the corporate market > Additional income available from the one bed unit next Hospital, a Ramsay Health Care project and the massive 738 to reception (not included in profit for sale) bed Sunshine Coast University Hospital. The demand for short term accommodation is going to increase dramatically! FINANCIALS Caroline Harrison NET PROFIT: $340,600 PRICE: $2,380,000 BROKER BRISBANE M. +61 403 372 134 QUEENSLAND E. carolineharrison@resortbrokers.com.au REF: MR004328 P. +61 7 3878 3999 20 RESORTBROKERS.COM.AU
LH The gateway to the Riverina, New South Wales The leasehold offering of a 23 room AAA rated 3.5 star motel > Consistent year on year growth and opportunity for with licenced in-house restaurant boasting a full stainless further growth steel commercial kitchen. The motel is on a large block with > Owners committed elsewhere - experienced staff to dual street access making it easy to cater for coaches and assist with transition heavy vehicles requiring off street parking. The family friendly > Spacious/modern living accommodation > Less than 2 hours from Canberra motel units open onto a private courtyard area complete with > A great turnkey operation salt water pool, heated spa and BBQ area. > Brand new 30 year lease on offer FINANCIALS Andrew Rendall NET PROFIT: $123,825 BROKER PRICE: $470,000 SYDNEY M. +61 412 635 344 NEW SOUTH WALES E. andrewrendall@resortbrokers.com.au REF: LH004395 P. +61 2 9904 8224 LH Long lease, large full service motel in Melbourne’s CBD A sensational opportunity to secure a rare large 39 room motel > Accommodation only business located on Swanston Street in the heart of Melbourne’s CBD. > Low rent to accommodation turnover The rent to turnover ratio is very good and it is a very easy > Fantastic three bedroom managers residence with large business to operate. This business sits nicely in the Melbourne roof top terrace overlooking the city market with its key strength being its location; within walking > Opportunity to renovate/develop top floor > Perfect to run under management distance to Fed Square, Myer, David Jones, Regents Theatre etc. > Extremely easy business to operate Don’t hesitate, or you may wait years for another to come up. EXCLUSIVE FINANCIALS Stuart Charles NET PROFIT: $366,279 PRICE: Offers over $1.28M BROKER MELBOURNE M. +61 458 588 472 VICTORIA E. stuartcharles@resortbrokers.com.au REF: LH004369 P. +61 3 9347 3100 RESORTBROKERS.COM.AU 21
EDITORIAL INSPIRED BY LUXURY - building brand BPM MELBOURNE-BASED DEVELOPER BPM HAS BEEN BUILDING STUNNING DESIGN-DRIVEN MULTI-RESIDENTIAL PROJECTS FOR MORE THAN TWO DECADES. CREATING A NEXUS BETWEEN CREATIVITY, ART AND COMMERCE, THEY ARE ALSO BUILDING A BRAND STEEPED IN QUALITY, BEAUTY AND THE EXOTIC. SINCE establishing BPM in 1995, partners at the forefront of global with their buildings." founder and managing director design, culture and art," he says, Hallinan purchased his first Jonathan Hallinan has been constantly "every BPM project responds to more property in the Melbourne inspired by luxury, whether it is than the constraints of its location and suburb of Bentleigh aged just 19, found in the detail of fashion, the environment. The goal is always to after completing his carpentry permanence of architecture, or the go further, to create a highly sensory, apprenticeship. Through diligent experience of an artefact. engaging and memorable experience management of the renovation and "Through collaboration with for everyone who uses and interacts subdivision process, including his own 22 RESORTBROKERS.COM.AU
involvement on site, he doubled his In Brisbane, the company is investment in just 18 months. active in the inner suburbs of West The result solidified his passion for End (Escent, 142, Highline, 140, and development and Hallinan has worked Black Fold, 40 apartments), Fortitude towards increasingly larger projects Valley and Toowong (White Dawn, 48 ever since. BPM now has more than apartments). Upcoming developments 2,500 apartments under development are slated for Melbourne CBD and for a combined value in excess of $1.4 Collingwood in Victoria and another billion. large-scale project for Brisbane. The latest and largest is the $300 “I constantly seek sites in locations million Shadow Play at Melbourne’s with a strong coffee and food culture,” Southbank, a landmark mixed-use Hallinan says of his approach to development incorporating 470 location scouting. apartments, retail and a hotel. But that “This is because, where there is does not signal an abandonment of the a passion for coffee and food, there smaller, boutique projects that earned are passionate people who have a BPM its early success. deeper understanding and appreciation Also in various stages of delivery for the things they love. Identifying are a range of projects in Melbourne locations that appeal to successful, and Brisbane, ranging in size from 40 to passionate people and producing 142 apartments. developments that encourage their “We see it as an opportunity to sense of community will result in apply the same luxury approach and property growth that is far beyond any design aesthetic typically associated traditional market forces.” with our boutique properties to larger Beyond the bricks and mortar, scale projects” Hallinan says. “Moving Hallinan’s vision is to form and nurture forward, our higher density projects a brand that stands for more than will appeal to residents looking for an purely their exceptional properties. holistic approach to living rather than “I believe that we need to deliver a just an apartment.” far more intelligent form of social and BPM’s current pipeline highlights cultural engagement, which is what the Hallinan’s instincts for prime and ‘BPM World’ is all about,” he said. emerging locations. In Melbourne, Venture to BPM’s website, and you projects are underway in Richmond will discover a luxe and sensuous online (Light Edge, 44 apartments), South environment where every element is Melbourne (Night Fall, 45 apartments deftly designed to communicate the and retail) and Southbank (Shadow BPM values and essence. It extends to Play, 494 apartments). a signature fragrance and a biannual RESORTBROKERS.COM.AU 23
EDITORIAL broadsheet and blog that provide developers to create a more to strive to create and deliver “the forums for dialogue exploring compelling value proposition for extraordinary, through courage, and celebrating luxury in all its purchasers.” attention to detail and an unwavering incarnations. To that end, BPM will continue commitment to excellence.” END “It provides signature experiences and platforms that allow people access to our world, engaging and inspiring people at an emotional and intellectual level,” Hallinan explains. Another example of extending the BPM brand by forging relationships with future patrons, clients and audiences is a three-year commitment as a major partner for the National Gallery of Victoria’s (NGV) Summer Architecture Commission. Hallinan’s vision for the BPM World is gaining momentum, with plans for further vertical integration to be announced later this year, including the inception of BPM Cafes, BPM Hotels, BPM Champagne Bars and BPM Health & Fitness, all of which will be owned and operated by BPM. The BPM Café concept is about to debut in Brisbane at the base of the sleek new Escent apartments in West End. In spite of recent industry reports that the property market is oversaturated in some inner city locations, Hallinan insists that staying in the market is essential. “I have always maintained that the risk of being out of the market is far greater than the risk of being in it,” he says. “While the current environment (in some capital city locations) is referred to as a challenging market, I believe we are going through a healthy transition that is encouraging “Traveling – it leaves you speechless, then turns you into a storyteller.” They Say IBN BATTUTA Medieval Moroccan Muslim traveler and scholar, widely recognised as one of the greatest travelers of all time. “We travel not to escape life, but for life not to escape us.” ANONYMOUS 24 RESORTBROKERS.COM.AU
will strengthen the position of both leaseholders and landlords, while creating a sound, uniform approach easily understood by everyone from professional advisors, financiers and brokers to vendors and buyers.” Solicitor David Burrough was instrumental in the breakthrough initiative. As partner in charge of the Tourism and Hospitality Division of Brisbane firm Hillhouse Burrough McKeown, he has been advising on all legal issues affecting motels since 1981. Burrough said the issue of diminishing lease terms had come to the fore in the last five years, as many of his motel clients found the years on older leases counting down. “We need to recognise the industry is maturing, the number of years left on a great many leases is coming down, and it is something everyone must be thinking about,” BREAKTHROUGH ON he said. “I spoke with Ian Crooks at Resort MOTEL Brokers about the fact there was no science behind determining a fair price in negotiations between landlord and motel operator for the granting of a lease extension. VALUATIONS Disputes were increasingly inevitable.” Crooks was already considering the emerging issue. Afterall, he had years before pioneered the now common system of motel leases, Back by popular demand…. introducing the concept of splitting motels into separate freehold investment and leasehold business ALMOST THREE YEARS AGO, WE RAN A SPECIAL FEATURE REVEALING A opportunities. BREAKTHROUGH IN SHORT-TERM MOTEL LEASE VALUATION, DEVELOPED BY Into the expert mix then came RESORT BROKERS AUSTRALIA IN CONJUNCTION WITH OUR PROFESSIONAL Tony Rossiter, a Director of Holmans ASSOCIATES (INFORMER, ISSUE #73, DEC 2013). and specialist in accounting, taxation and financial planning for SINCE THEN, THIS NEW APPROACH HAS BEEN VERY SUCCESSFULLY accommodation industry clients. IMPLEMENTED, MAKING SHORT-TERM LEASES VIABLE AND VALUABLE, “Knowing how critical the issue AND PROVIDING BENEFITS FOR BOTH OPERATORS AND LANDLORDS. SO, IN was, we set about collaborating RESPONSE TO REPEATED REQUESTS, WE ARE PLEASED TO RE-PUBLISH THIS over probably an 18-month period COMPREHENSIVE FEATURE. to consider the matter and come up with solutions,” Burrough said. NEW motel valuation formulas determine a fair price for motel lease “Now we have the solutions, developed by an expert panel extensions, and to value short-term we need to educate and convince of industry professionals have motel leases. everyone – lessees, landlords, banks, the power to boost investment “We have come up with logical and other professional advisors – of confidence for all stakeholders and models that finally put some science the wisdom of these formulas and provide a secure footing for growth and certainty behind these grey their potential to be a great boon to in the motel sector. areas of motel valuation,” said Resort the whole industry. Presented for the first time at Brokers Australia managing director “Not only will they be valuable a conference convened by Resort Ian Crooks. “Now it is vital they are benchmark tools to underpin Brokers Australia, the new methods embraced by the whole industry. investment certainty, they will provide systematic calculations to “As the accepted standard, they reduce the need for protracted RESORTBROKERS.COM.AU 25
EDITORIAL negotiations and lessen the According to Rossiter, the lack have one purpose – operation of a likelihood of disputes.” of a generally accepted method for motel,” Rossiter said. Resort Brokers’ conference was calculating extension values has caused “The goodwill of the business is attended by a cross-section of motel uncertainty for all parties, with the location-specific, the tenant has goods industry identities, including many potential to destabilise the industry. and chattels tied up in the premises valuers active in the sector. Burrough “With no consistent methodology and, at expiry, they can’t simply move said the response was very positive. applied, premiums paid for additional and start up elsewhere. So it is vital “A great many questions were years have varied widely, with leaseholders have a sound basis for asked, and there was broad acceptance landlords taking differing approaches, negotiating with landlords for an that we have made very important or just setting a price they’ve heard was extension. progress in the right direction.” paid elsewhere, even though it bears no “An extension has value to the relation to their property,” he said. operator because it provides them CONSISTENT APPROACH VITAL TO “In picking figures, there seems to with the opportunity to generate PRICE LEASE EXTENSIONS have been little regard for the motel additional profits over the period of size or indeed the profitability of the extension. A valid system for pricing motel the business. I’ve seen prices range “So the amount they pay must lease extensions has finally been anywhere from nil to $70,000 per year. be a direct function of the value developed to provide business “Such inconsistency is detrimental the extension creates in terms of certainty for operators and fair to everyone – landlord, lessee and the future profits and current capital reward for property landlords. wider industry.” appreciation, not simply a random Holmans’ new model recognises amount nominated by the landlord,” The much-needed price calculation the unique nature of a motel lease, he explained. model, developed by Holmans partner compared to other commercial “The price must fairly recompense Tony Rossiter, in consultation with property leases. A formula to facilitate the landlord, recognising there is an Resort Brokers Australia and Hillhouse motel lease extensions is vital because opportunity cost to them for granting Burrough McKeown, directly relates the the motelier’s business is inextricably the extension, while providing sufficient value of the proposed extension to the linked to the premises. financial incentive for the tenant to profitability of the leasehold business. “A motel freehold can really only proceed with the lease extension.” BENCHMARK CALCULATION METHOD Step 1: Calculate the Adjusted Net Profit of the Step 3: Calculate the value per unit of chattels owned leasehold motel business. This should be done on a by the lessee, and multiply by the number of units. consistent basis, applying accepted industry standards Reduce the value of the motel lease by the value of for calculating profit on a ‘for sale’ business. chattels to determine the Goodwill Value of the lease. Step 2: Determine the capitalisation rate appropriate Step 4: Calculate 45%* of this amount as the value of for the business (ideally done by a valuer). Divide the premium for the lease extension. the Adjusted Net Profit by the capitalisation rate to determine the value of the motel lease. (* In the case of a ‘Freehold Going Concern’, the owner-operator retains 100% of profit. There is widespread industry acceptance that, when a motel is split, the freehold investor (landlord) is paid 45% of the gross profit in rent, while the lessee retains 55% for operating the motel.) ADJUSTED NET PROFIT $200,000.00 DIVIDED BY CAP RATE OF 30% = VALUE OF LEASE $666,667.00 LESS VALUE OF CHATTELS $50,000.00 (25 UNITS X $2,000) HERE'S HOW IT WORKS = GOODWILL VALUE OF LEASE $616,667.00 Let’s look at an actual example. This calculation applies to a 25-unit motel where DIVIDE BY ORIGINAL LEASE TERM (25) $24,666.70 15 years remain on the original 25-year MULTIPLY BY LEASE EXTENSION PERIOD (10) = $246,667.00 lease. The maintainable Adjusted Net Profit of the leasehold business is $200,000, and X 45% = VALUE OF LEASE PREMIUM $110,000.00 the capitalisation rate is 30%. Chattels are THEREFORE, THE VALUE PER YEAR OF THE valued at $2,000 per unit. The lessee is LEASE EXTENSION EQUALS $11,000 seeking a 10-year extension. 26 RESORTBROKERS.COM.AU
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