How do we fund council services? - Cambridge City Council
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SPRING 2021
Cambridge City Council’s magazine for residents
cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco
How do we fund
council services?
Where the money comes
from and where it’s spent
Local
Coronavirus elections
latest on 6 May
How to get help How to vote as
and advice safely as possible
Media
Media
& Marketing
& Marketing
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Spring edition
4 Coronavirus – help and support
Changes to bin
CONTENTS
where you live
5 Getting the Covid-19 vaccine
collection days
7 Street Aid helps people stay off
the streets
for Easter
9 Helping the city centre recover
from Covid Don’t forget that the day when your bins are collected
will change across the Easter bank holiday period in
11 Vote safely at the local elections
in May early April.
Easter egg packaging including carboard boxes,
12 How does the council pay for
your services?
moulded plastic, plastic wrap and foil can all be placed
into your blue bin for recycling.
14 House building programme
continues across Cambridge Usual collection day Revised collection day
Friday 2 April Tuesday 6 April
16 Access services when you want
with MyCambridge Monday 5 April
Tuesday 6 April
Wednesday 7 April
Thursday 8 April
17 Water For Wildlife – helping
nature go with the flow
Wednesday 7 April
Thursday 8 April
Friday 9 April
Saturday 10 April
18 Sign the Climate Change Charter
and make a differenc
Friday 9 April
Monday 12 April
Monday 12 April
Tuesday 13 April
Tuesday 13 April Wednesday 14 April
22 Meet your city councillors
Wednesday 14 April
Thursday 15 April
Thursday 15 April
Friday 16 April
23 People at risk of domestic abuse
can Ask for ANI
Friday 16 April
Monday 19 April
Saturday 17 April
Back to normal
Front cover: Wildflower meadow on Christ’s Pieces
• Did you know we produce an audio version of
Cambridge Matters on CD for visually impaired people? If
Mayor’s awards recognise
you would like us to send you one email corporate.
marketing@cambridge.gov.uk or phone 01223 457283 Cambridge’s community heroes
Cambridge City Council Do you know any volunteers, community groups, organisations and
Website: cambridge.gov.uk
twitter.com/camcitco facebook.com/camcitco businesses who have made an outstanding contribution to supporting
youtube.com/user/camcitco Cambridge residents during the coronavirus crisis?
Customer Service Centre If so, they could be eligible for one of the Mayor of Cambridge’s ‘Volunteer For
Mandela House, 4 Regent Street, Cambridge CB2 1BY
Email: enquiries@cambridge.gov.uk Cambridge’ Awards.
Useful phone numbers: Since the start of lockdown, many people across Cambridge have given up
Benefits 01223 457721 | Corn Exchange box office 01223 357851 their time to support others including by delivering medication and meals to
Council tax collections 01223 457760 | Council tax registration 01223
457790 | Environmental Services 01223 457900 | Homelink 01223 vulnerable people, making scrubs and masks for frontline staff, and a whole host
457917 Housing management (Rents) 01223 457070 | Housing of different ways.
repairs 01233 457060 | Planning 01223 457200 | Taxis 01223 457888
Waste and streets 01223 458282 If you’d like to nominate an individual or
For all other enquiries please call: 01223 457000 organisation, you can do so in four categories:
Monday-Friday 9am-5.15pm l Individual volunteer
Calls may be recorded for training purposes
l Community group and organisation
Hearing impaired via typetalk Phone: 18001 01233 457000
l Business
After hours emergency number: 0300 303 8389
l Young person volunteer (under 18)
Got a complaint or compliment for the council?
Visit cambridge.gov.uk/compliments-complaints-and-suggestions or You can make your nomination by
write to PO Box 700, Cambridge CB1 0JH completing a simple form on the council
Cambridge Matters editorial
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website at cambridge.gov.uk/volunteer-for-
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#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 3
Cambridge Matters
Coronavirus – help
and support available
where you live
Since the start of the pandemic, that have been made available
through lockdowns and now by the government.
that the government has There are details of current
announced its four-step grants available, plus advice on
‘roadmap’ to easing lockdown, how to trade safely during the
the council’s priority has been pandemic (where businesses
to ensure that the most are allowed to do so) on the
vulnerable people in our council website at cambridge.
community have all the help gov.uk/coronavirus-
and support they need. information-for-businesses
We have worked closely with or phone 01223 457000.
various community groups in the
city, plus charities, faith groups Hands, Face, Space
and volunteers, to establish and Cambridge residents have made
keep running community hubs in countless sacrifices during the Get a test fast Road. Key workers who are unable
each ward of the city. This means last year to follow the guidelines If you have any of the following to work from home can now
that anyone who has been and limit the spread of symptoms: book a lateral flow test even if
experiencing problems with coronavirus, but it is still very ● New, continuous cough they have no symptoms at The
getting food, supplies and important that we all keep to the ● High temperature Meadows Centre, St Catharine’s
medicine, or with any other latest national rules. ● Loss or change to your sense of Road. Visit cambridgeshire.gov.
concerns, can contact their local This currently means that smell or taste uk/rapidtesting
hub to get a quick solution to members of households can only You should get a coronavirus If contact tracers get in touch
their situation. go out for essential reasons such test as soon as possible by going with you because you have been
To contact the community hub as to buy food, go to medical to the government website www. in close contact with someone
near where you live, or if you need appointments (including going gov.uk/get-a-coronavirus-test who has tested positive for the
any kind of help or assistance for vaccinations) and take exercise or by phoning 119. virus, then please follow the advice
related to coronavirus or alone, with members of your If you test positive you need to you are given. Financial help is
lockdown, visit cambridge.gov. household or with just one other self-isolate from the day your available if you are on a low
uk/coronavirus-ask-for-help or person not in your household. symptoms started (or the day you income and need to self-isolate.
phone 01223 457000. If you have to go out please had the test if you do not have You can find out how to get it at
keep at least two metres from symptoms) and the next 10 full cambridge.gov.uk /coronavirus-
Support for businesses other people, wash and sanitise days. Anyone you live with will financial-support-for-residents
As well as residents, the council hands regularly, wear face also need to self-isolate at the or by calling 01223 457000.
has continued to coordinate coverings, and shop on your own same time. If you have
support for Cambridge where at all possible. For full symptoms local PCR testing is • Information correct at time oft
businesses in the form of information visit gov.uk/ available at the Abbey Leisure going to print, for the very lates
allocating the various grants coronavirus Complex car park off Whitehill information on coronavirus visit
gov.uk/coronavirus
Look out for your mental health
Many people have found the of tips and resources that can ● We recently launched a short
last year since the start of the help you in times of uncertainty, film shot in Cambridge,
pandemic, very tough mentally. including tips for coping during thanking young people for all
But help is available to anyone the pandemic and lockdown. the sacrifices they have made
in the city who is struggling with Lifeline is a free, confidential since the start of the pandemic,
anxiety, stress, depression, service if you or someone you and for being Part of the
loneliness, isolation, boredom or know is in mental distress, Solution. If you have access to
similar mental health concerns available 2pm-11pm each day on the internet you can watch the
which many have experienced in 0808 8082121. film at alteregocreative
recent times. If you are in mental health solutions.co.uk/part-of-the-
Simply talking to other people crisis and in need of a rapid solution-cambs/
and sharing your concerns can response you can access
and Peterborough): 0808 808 2121
really help you to cope. The support, 24 hours a day, 7 days • Phone: Lifeline (Cambridgeshire.nhs.uk/oneyou/every-mind-
Cambridgeshire-based ‘Now a week by calling NHS 111 and Website: Every Mind Matters: www
We’re Talking’ campaign and the selecting option 2. Listen matters/ coronavirus-covid-19-anxiety-tips
.com/adults/MH/
NHS’s ‘Every Mind Matters’ carefully to the messages and Website: Now We’re Talking: www.keepyour-head
campaign both provide a wealth follow the verbal instructions. now-were-talking/now
4 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco
Spring edition
Getting the coronavirus vaccine
The coronavirus (COVID-19) vaccine is safe
and effective. It gives you the best
protection against coronavirus.
The NHS is currently offering the COVID-19
vaccine to people most at risk from
coronavirus. In England, the vaccine is being
offered in some hospitals and pharmacies, at
local vaccination centres run by GPs and at
larger vaccination centres. More centres are
opening all the time.
It’s being given initially to:
l people aged 60 and over
l people who are at high risk from
coronavirus (clinically extremely vulnerable)
l people who live or work in care homes
l health and social care workers
l people who get Carer’s Allowance l you are an eligible frontline health or approved must go through all the
If you are not eligible yet you should wait social care worker clinical trials and safety checks all other
to be contacted. The NHS will let you know l you get Carer’s Allowance licensed medicines go through. The
when it’s your turn to have the vaccine. It’s You can book appointments at a larger MHRA follows international standards
important not to contact the NHS for a vaccination centre or a pharmacy that of safety.
vaccination before then. provides COVID-19 vaccinations. Other vaccines are being developed.
The COVID-19 vaccine is given as an You do not need to wait to be They will only be available on the NHS
injection into your upper arm. It is given as contacted by the NHS. You can book once they have been thoroughly tested
two doses. You will have the second dose 3 your COVID-19 vaccination appointment to make sure they are safe and effective.
to 12 weeks after having the first dose. at nhs.uk/conditions/coronavirus- So far, millions of people have been
covid-19/coronavirus-vaccination/ given a COVID-19 vaccine and reports of
How to get the vaccine serious side effects, such as allergic
You can book your vaccination How safe is the COVID-19 vaccine? reactions, have been very rare. No long-
appointments online if any of the The vaccines approved for use in the UK term complications have been reported.
following apply: have met strict standards of safety, l For the very latest information about
l you are aged 60 or over quality and effectiveness set out by the the vaccination programme visit nhs.
l you have previously received a letter independent Medicines and Healthcare uk/conditions/coronavirus-covid-19/
saying you are at high risk from coronavirus products Regulatory Agency (MHRA). coronavirus-vaccination/ [Information
(clinically extremely vulnerable) Any coronavirus vaccine that is correct at time of going to print]
Be on the lookout for coronavirus scams
In the UK, coronavirus identity by sending copies
vaccines will only be of personal documents
available via the National such as your passport,
Health Service. You can be driving licence, bills or
contacted by the NHS, your pay slips.
employer, a GP surgery or If you receive a call you
pharmacy local to you, to believe to be fraudulent, hang
receive your vaccine. up. If you are suspicious about
Remember, the vaccine is an email you have received,
free of charge. At no point forward it to report@phishing.
will you be asked to pay. gov.uk. Suspicious text
The NHS will never: messages should be
l ask you for your bank forwarded to the number
account or card details. 7726 which is free of charge.
l ask you for a PIN or If you believe you are the
banking password victim of a fraud, please
l arrive unannounced at report this to Action Fraud as
s and how to avoid them,
your home to administer soon as possible by calling • For details of other fraud and scam
s, visit cambridge.gov.uk/
the vaccine 0300 123 2040 or visiting including coronavirus-related scam
01223 457950
l ask you to prove your actionfraud.police.uk protect-yourself-from-fraud-and-scams or call
#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 5
Live well
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exciting new town for Cambridgeshire.
Be an early adopter at Inholm and discover:
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Three floors of space, – Excellent links by bike, car and guided busway
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town centre
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Stirling Road, Northstowe, Cambridge, CB24 1DJ
Spring edition
Cambridge Street Aid – Cambridge Street Aid is just one of
the ways that the council helps
continuing to help people get people affected by rough sleeping
and homelessness. Our homeless and
off, and stay off the streets rough sleeping services also include:
l Conducting assessments of
individuals’ support and
accommodation needs and
assessing the help partners can
continue to offer
l Continuing help for people with a
range of needs, some of which are
extremely complex, to make the
most of the accommodation options
available including hostels and
self-contained modular housing
units or ‘pods’
l Making the most of accommodation
available in council properties
l Making accommodation available
through the private rented sector via
the council’s social lettings agency
l Freeing up temporary
Cambridge Street Aid is the city’s grant will be used for to help them bring
pioneering charitable fund which gives about real changes in their lives. accommodation by offering direct
residents and visitors a safe and effective Cambridge Street Aid has now raised over lets to households via the council or
way to help others move on from rough £140,000 – more than £40,000 in 2020 alone housing associations to enable
sleeping. It started in Cambridge in 2016, - and made more than 400 individual grants others to take their place
l Working with other organisations
and the Street Aid concept has proved so for things like work training, buying basics
successful that it has since been rolled out for setting up a first home or equipment to to help enduring rough sleepers
to other cities in the UK. help with work or to pursue a new or into accommodation
l An extended Street Outreach
Cambridge Street Aid was set up so that forgotten hobby.
anyone concerned for the welfare of If you’d like to donate to Cambridge Street service, which now operates on
people on the streets in Cambridge could Aid, look out for the contactless donation weekday evenings between 6pm
make a donation to a charitable fund, points at locations around Cambridge and and 8pm.
rather than giving to them directly on the beyond, including in the windows of
streets. This means that every penny goes Mandela House, at Co-Op stores and • For help and advice about your
ing situation:
toward a grant that will make a real to multi-storey car parks or text STREETAID 3 to hous
Phon e: 01223 457918
someone’s life. 70085 to donate £3.
In addition, the Street Aid concept means Email: housing.advice@cambridge.gov.uk
Website: cambridge.gov.uk/get-advice-
people who are, or have been, sleeping • For more information: about-housing
rough can decide for themselves what their Website: cambridge.gov.uk/street-aid
Cambridge Virtual Community Centre
has something for everyone
Since the start of the coronavirus centres around Cambridge have To join the online community search
pandemic last year, our community been closed. ‘Cambridge Virtual Community Centre’
centres have mostly had to shut their While the pandemic continues, the on Facebook or use the link:
doors, other than for certain activities Cambridge Virtual Community Centre is www.facebook.com/cambridgevcc
including helping provide food providing regular activities for people of
deliveries for vulnerable people, all ages throughout the week. Recent
vaccinations and lateral flow testing, activities have included family-friendly
nursery provision and ‘click and disco classes, free art classes, wellbeing
collect’ library services. sessions, theatrical performances and
However, stepping in to fill the gap play ideas for children.
has been our Virtual Community Centre, There are also links to online events
a Facebook page with 750 followers that and groups nearby and across the UK, to
has been inspiring, supporting and help people keep entertained,
encouraging residents through the supported and active during some
lockdowns while our community difficult days.
#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 7
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Spring edition
Funding secured to help city
centre recover from Covid
Cambridge city centre is set to see a awnings on King’s Parade, Market Hill and
number of improvements this year, after Peas Hill
the council successfully led a bid for ● Additional outdoor seating including trial
£710,000 of government funding to help heating and shelter pods
it recover from the impact of the ● A mobile ‘pop up’ visitor information centre
coronavirus pandemic. ● Digital wayfinding, signage and an
Under the Cambridge Visitor Welcome improved visitor welcome website
2021 programme, funding will be invested ● Improved street furniture and outdoor
in various measures to improve the lighting
experience of visiting Cambridge, in order The funding bid involving the city council,
to attract visitors back and help to support Cambridge Business Improvement District,
the local retail, hospitality and cultural Fitzwilliam Museum (Enterprises) Ltd and
sector. Cambridgeshire County Council, was
Among the planned improvements are: approved by the Cambridgeshire and
● More outdoor tables, chairs and and Peterborough Combined Authority.
King’s Parade traffic
controls extended
Controls on motorised traffic access along terrorism remains real.
King’s Parade in the historic city centre are The measures were installed following
set to be extended from this summer police counter terrorism advice
following a successful trial period. recommending that steps be taken to
The current measures, including a protect the many thousands of people who for traffic control measures on King’s Parade,
temporary safety barrier, prevent motor use King’s Parade throughout the year, particularly in light of the UK’s national terror
vehicles accessing King’s Parade when the especially during the summer months. The threat level rising from ‘substantial’ to ‘severe’
street is busiest between 9.30am and 7pm, area has continued to be popular during since the barrier’s installation.
but still allow access for pedestrians, cyclists, the pandemic. The trial scheme has enabled local
emergency services and special events. Police counter terrorism advice has been businesses to provide more outside seating
After councillors approved proposals for given to councils in other tourist hotspots for customers and helped people to move
permanent controls on motorised traffic across the country, including central London, around more freely in a traffic-free space.
access along the world-famous thoroughfare, Canterbury, Windsor, York and Edinburgh, The council will now lead work to
the existing temporary scheme is likely to where similar vehicle access controls and consider what would be appropriate as a
remain in place until a permanent scheme is barriers have been installed. longer-term replacement for the existing
developed particularly as the threat from The police remain supportive of the need temporary barrier.
Cambridge central market
continues trading safely
Cambridge market remains open for possible and to avoid eating and
business after special measures were drinking in the market
put in place to ensure the safety of ● Queue management system to
traders and shoppers there. support social distancing at stalls
The market was briefly closed early this ● A ‘no touch’ policy for products on
year due to health and safety concerns, display
but now measures are in place following ● More signage to aid queuing
discussion with public health officials, ● Guidance from city centre marshals
including: who are on hand to help
● More frequent cleaning of the market Everyone visiting the market is • For more information:
and individual pitches requested to wear a face covering and to Website: cambridge.gov.uk/markets
● Public asked to shop alone whenever limit the time spent there at present. Phone: 01223 457000.
#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 9
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WaterbeachLodge@ScimitarCare.co.ukSpring edition
How to vote as safely as
possible at the local elections
On Thursday 6 May four sets of elections
are taking place in Cambridge: the
Cambridgeshire County Council and
Cambridgeshire and Peterborough
Combined Authority Mayoral elections,
plus the Cambridge City Council and the
Police and Crime Commissioner elections
postponed from last May due to coronavirus.
We are working hard towards making
polling stations as Covid-safe as possible for
the elections this year. You can expect to see
many of the measures you already see in
supermarkets and other locations, such as
screening, hand sanitiser, one-way systems
and being asked to wear a face covering. You
may also be asked to queue outside so we
can monitor the number of people inside at
any one time. Please bring your own pen or l If you are, or will soon be registered to vote application by 5pm on Tuesday 20 April.
pencil if you wish! you can download a postal or proxy vote Because there are four elections this year,
If you are shielding, are vulnerable or would form from electoralcommission.org. postal votes will be sent out in two packs: one
just prefer not to go to the polling station, you uk/i-am-a/voter/how-cast-your-vote with the city and county ballot papers and the
can apply for a postal vote or a proxy vote l If you do not have access to the internet other with the police and mayoral ballot
(where someone votes on your behalf at your you can call 01223 457048 for a registration papers. So please return the correct ballot
polling station). or postal/proxy form to be sent to you papers in the correct pack and do not
Here are some key things to remember: It is important that you make your postal or combine them.
l You must be registered to vote in order to proxy application now and do not wait for the Emergency proxies and changes to a
apply for a postal or proxy vote (and so deadline. This will mean your postal vote packs previously nominated proxy will be available
must your proxy) are sent out at the earliest opportunity. The for anyone who becomes ill with covid-19 or
l If you are British, Irish, Commonwealth or a deadline to submit your postal application is is told to isolate after these deadlines.
EU citizen you can apply to register online at 5pm on Tuesday 20 April and for a proxy
gov.uk/register-to-vote before 11.59pm application it is 5pm on Tuesday 27 April.
on Monday 19 April If you already have a postal or proxy vote in
• For more information:
Phone: 01223 457048
l Even though the UK has left the EU, citizens place you do not need to apply again. If you Website: cambridge.gov.uk/elections-
of EU countries can still vote and stand for have a proxy vote but would like to vote by in-2021
election on 6 May 2021 post instead, you must submit a postal vote
Police and council join forces for ‘Safer Streets’
Cambridgeshire to help protect older and support, you can get in touch advice, visit Cambridgeshire
Constabulary, in partnership more vulnerable members of by emailing cambridgesafer Constabulary’s website:
with the council and the community. streets@cambs.pnn.police.uk. cambs.police.uk/A-Z/
Neighbourhood Watch, Since last autumn, officers For more online prevention Burglary
have been running an have been visiting and
initiative called Safer Streets speaking with residents in
in some parts of Cambridge parts of the city about any
in recent months to reduce concerns they may have, and
the risk of burglaries. offering burglary packs
The aim is to encourage containing advice and crime
and support residents with prevention products such as
making improvements to window alarms.
their current home security, If you know someone who
to encourage the setting up lives in Arbury or West
of resident led groups such as Chesterton who would benefit
Neighbourhood Watch or from the project, or you live in
Residents’ Associations, and either area and would like
#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 11Cambridge Matters
How we pay for council services a
Cambridge City Council is responsible for were provided to local families. The social and economic disadvantage for city
collecting Council Tax from Cambridge council put a range of support activity residents with the highest need.
residents to help pay for the work of local online, much of it through the new l Dealing with antisocial behaviour and
councils and the emergency services. Cambridge Virtual Community Centre. calls about noise nuisance – During the
Council Tax is a property-based tax which l Emptying your bins and improving year we dealt with 716 reports of
is payable on most domestic properties, and recycling – Our shared waste service antisocial behaviour, 593 of which
what you pay is divided between the county collected waste from just over 50,000 bins involved intensive casework, and our
council, the police and crime commissioner, in the city, missing only 0.2% of bin Environmental Health Service responded
the fire authority and the city council. collections. We diverted 50% of household to 1,545 complaints about noise nuisance
There is one Council Tax bill per property waste from landfill and collected 52,000 and served 8 abatement notices in more
whether it is owned or rented and the tonnes of materials for recycling. serious cases.
people who live there would normally be l Providing leisure facilities including l Providing housing advice and support
responsible for paying it. The city council will indoor and outdoor swimming pools - During the year the council and its
spend approximately £91.8m this year – During the year there were 240,208 partners prevented or relieved
delivering services in Cambridge. casual swims in our swimming pools and homelessness for 441 households and as
The council’s budget for this year has 55,882 visits to our sports facilities. People a part of the ‘Everyone In’ emergency
been seriously affected by financial effects with concessionary membership made- initiative to ensure no one was without a
of the pandemic and reduction in up 24,714 of the total visits. safe place to isolate in the pandemic,
government revenue support grants from l Keeping streets and open spaces clean found accommodation for just under 300
£5m in 2013 to nil by 2019. and tidy – Parks and open spaces were homeless people, with more than 100
So far the total estimated cost of the kept clean and tidy throughout the year going on to find settled accommodation.
pandemic on the city council alone has with over one million square metres of l Collecting local taxes, and
been £16.6m (figure from Jan 2021), most grass routinely maintained. We responded administering housing benefit and
significantly due to increased spending on to 92 reports of offensive graffiti and 192 support for Council Tax – Last year we
housing and providing accommodation for reports of offensive detrimental graffiti, collected £88.1m in council tax from
former rough sleepers, alongside reduced investigated 455 incidents of fly tipping, 58,702 households and £65.4m in
income from car parking and from responded to 340 reports of abandoned business rates from 4,537 businesses. We
Cambridge Live events. cars and issued 225 fixed penalty notices paid out £30.73m in housing benefit and
This has only partially been mitigated by for littering. £7.73m in Council Tax support, including
government grants totalling £8.3m (by Jan l Providing community centres, £824k of additional Council Tax Hardship
2021), with the remaining sum to be community development activities Fund payments.
covered by £2.1m of council reserves, and and a community grants programme l Planning for new developments and
£6.2m through identifying savings. – During the year just over 36,403 visits growth in the city and determining
We receive income from fees and charges were made to our community centres and planning applications – During the
for services, commercial property rents and our community grants programme year our shared planning service took
Housing Benefit subsidy. Income also comes allocated £900,000 to voluntary and forward our Local Plan. We dealt with
from your Council Tax payments, grants community groups for projects reducing just over 2,785 planning applications
from the government and a share of local
business rates.
We are landlord to more than 7,000
council homes, and the rents from these are Council Tax
Council Tax is payable on most domestic properties. These are usually houses or
kept separately to pay for housing services.
In 2020/21 your council tax helped to pay flats, but can also be other types of property such as a houseboats or caravans. The
for a wide range of services for Cambridge percentages of the Council Tax Cambridge residents pay is divided up as follows:
residents, including: Cambridgeshire
l Community response to coronavirus Fire Authority
– After the onset of the pandemic, we 3.81%
worked with groups and mutual aid Cambridge
organisations to help coordinate and City Council
support activity by local people to help 10.76%
other residents. This included ’good Cambridgeshire Police
neighbour’ support (such as shopping and Crime Commissioner
and collection of medicines) and eight 12.84%
Food Hubs for people experiencing food
shortages - over the year they had nearly Cambridgeshire
County Council
18,000 visitors who collected over 110
72.59%
tonnes of food. Volunteers from the hubs
reached out to over 1,200 households and A household living in a Band D property in Cambridge will pay £1,928.39 in Council
delivered over 8,000 meals. Over Tax from April, of which £207.50 will be retained by the city council.
Christmas over 500 festive food hampers
12 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitcoSpring edition
and where the money comes from
and determined 80% of major
applications and 75% of minor
applications within 13 weeks.
Managing car parks – During the year
Where the council’s
money comes from
l
just over 1.1m fewer customers made
use of our multi-storey car parks than
last year. We played a key role in helping Council Tax Commercial property
to kick start the city centre, pausing £9m £9.3m
Government grants
price increases, and putting a £1 per £6.2m
hour tariff in place during the summer
months. Free permits were provided to
public sector workers and during
Business rates
lockdown periods to key workers. Free Fees,
£5.6m
parking was made available to those charges
attending vaccination centres in Grafton and other
Centre and other immunisation hubs in Commercial income
the city. initiatives TOTAL £24.3m
l Organising elections and managing £4m £91.8m
the electoral register – During the year
we implemented changes to the way
the annual canvass of electors is
Other
conducted (and in a Covid safe way) and £1.5m
introduced on-line access to all decision-
making councillor committee meetings. Interest and
l Responding to your enquiries – We Housing
investment
handled over 120,500 transactions Benefit
income
conducted over the internet and our subsidy
£1.3m
customer services centre resolved just £30.6m
over 90% of enquiries made by telephone.
Where the council’s money is spent
Transport (including car parks) Central services (including
and community safety elections and local tax collection),
£11.6m strategy and partnerships
Communities (including cultural £10.4m
services, arts and recreation and
community centres)
£13.7m Climate change,
environment (including
bin collections and
environmental health)
and city centre
£8.7m
Housing services
TOTAL (excluding council
£91.8m housing)
Housing Benefit £5.8m
£31m
Planning policy and open
spaces (including parks)
£5.8m
your Council Corporate and democratic
• Do you need help with us using the management costs
Tax bill? Get in touch with £1.8m
information below:
x
Website: cambridge.gov.uk/council-ta Commercial Capital contributions
Email: revenues@cambridge.gov.uk property and other expenditure
Phone: 01223 457790 £1.5m £1.5m
cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 13Cambridge Matters
Over 500 new council homes
taking shape across Cambridge
In order to provide more people with a
chance of enjoying an affordable home
of their own, Cambridge Investment
Partnership (CIP), our partnership with
housebuilder Hill, has continued its
programme of building at least 500
brand new council homes across
Cambridge by 2022.
By the end of spring work will have started
or been completed on all 544 new council
homes in the building programme. Since the Road rapidly taking shape. Work is due to As well as these major sites, 15 new
start of last year 90 homes have been start very soon on the redevelopment of the council homes have now also been
completed for local residents. Work is taking council owned Meadows and Buchan Street completed on smaller council-owned
place at several major sites across the city, community centres which will be replaced sites around the city. We spoke to one
with the first residents now having moved with a single modern, highly sustainable resident about his family’s move to their
into the Ironworks site on Mill Road, and the community hub and 106 new council new council home in Queen
Timberworks development on Cromwell homes across the two sites. Edith’s ward.
Resident’s view: New tenants
for a new council house
were some delays as we location for me working at a
weren’t able to bid on local Indian restaurant on
properties but we kept looking Victoria Road and my wife, who
until we could. As lockdown stays at home looking after the
restrictions started to ease, we children, can easily walk to the
came across details of the new school to pick up Ayaath.
council homes being built at “We feel very fortunate that
Wulfstan Way and were really our first tenancy is a brand new
interested so put a bid in. We council home, and my parents
couldn’t believe it when we are so happy for us. It’s lovely to
were successful as it was only have some space to raise our
our second home to bid on. young family.”
“My wife and I fell in love The Wulfstan Way site
with it straight away. The features two brand new
house has three bedrooms two-bedroom council homes
Akram Ali grew up in Arbury, them, but as our family grew and we really liked the and one three-bedroom
with his parents and six larger, and with all of us living detached style, with just two council home, all with off street
brothers and sisters. His parents in just one bedroom, we other new homes in a small parking. The site was identified
bought their own council knew it was time to look at cul-de-sac. The quality of build as part of the council’s strategy
home and continue to live other options. is really good with big to use under-utilised parcels of
there. In 2011 Akram met his “I decided to go to the windows everywhere and land. The homes there are
wife, Tamanna, and the couple council to ask for some advice inside it has been designed energy efficient and include a
moved into his parents’ house. and they recommended going really well; you feel like a lot of number of sustainable features
Akram takes up the story: on the housing register for a thought has gone into the including photovoltaic solar
“We were keen to start our new home. Initially we were a house, such as lots of plug panels, reduced water
family straight away and had banding of B but with the sockets in really useful places. consumption and a reduction
our daughter Ayaath six years arrival of our third child we “It’s also ideal for the children in carbon emissions.
ago, followed by a son Ayaaz, moved to A. as there is an excellent primary To keep up to date with the
now aged three, and recently “The Coronavirus then hit school close by which my latest news from the
another son Alvi, who is now and we weren’t sure how this daughter is now attending and Cambridge Investment
seven months old. My parents would affect us getting a really loves – she’s already Partnership visit
were happy us all living with home. Understandably there made 14 friends! It’s also a great ip-cambridge.co.uk
14 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco #StaySafeCambridgeadvertisements n
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Access more council services when
you want them with My Cambridge
As more and more people in Cambridge appointment due to Covid19 national
get used to doing more and more things restrictions, but the Customer Service team
online, we are also now providing are on hand to guide you through using
additional council services and our online services by phone if you need
transactions online, so residents can access any help filling in the forms, or with using
them whenever it suits them. My Cambridge.
Residents can now access many services For more information and to register with
through the My Cambridge portal on our My Cambridge visit my.cambridge.gov.uk
website, from managing Council Tax or If you need any assistance just phone:
housing accounts and claiming benefits to 01223 457000.
reporting incidents or hazards in our streets
and parks such as fly-tipping or graffiti. You Cash offices now closed
can also report or ask questions about bin In October last year councillors agreed that Although a date for reopening Mandela
collections, get housing advice, find out the council should move towards becoming House for enquiries has not been decided
about sport and fitness activities, car parks a cashless authority, and since the first yet, a review has recommended that a digital
and more. national lockdown in March last year our first, appointment only, service is adopted for
When you use My Cambridge to report customer service centre at Mandela House customers who want or need to visit in
something, such as a hazard in a park or a on Regent Street has only been open for person. Wherever possible, customers will be
fault that needs repairing, you will be kept customers in emergency situations. encouraged and supported to use digital
informed about what stage your request is When national restrictions allow the options to have their query resolved,
at throughout the process, with the option centre to re-open to customers, a decision including making payments. For more
to have a notification sent to you once the has now been taken that the cash offices information as the government’s roadmap to
task has been completed. at both Mandela House and City Homes easing lockdown continues, phone
Our council buildings and service centres (Arbury Road) will not be reopening to 01223 457000, visit cambridge.gov.uk or
are currently only seeing customers by take payments. keep an eye on the council’s social media.
n advertisement
16 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco #StaySafeCambridgeSpring edition
Water for Wildlife – helping
nature go with the flow
Build your own pond l Put suitable native aquatic
or wetland plants in and around the pond
Domestic gardens have become l Wait and see what
a stronghold for many creatures arrive
amphibian and aquatic species For full details on building a
and it is relatively easy to create variety of watery habitats for
and maintain the right conditions wildlife visit rspb.org.uk/
for them to thrive – whether a birds-and-wildlife/advice/
large pond, a sunken bucket, or gardening-for-wildlife/
simply a boggy area. Even a small water-for-wildlife/making-
amount of water in a garden can a-pond/
attract a variety of different l Amphibians such as smooth
plants, animals and birds. newts, frogs and toads return
To build a mini-pond all you to ponds to breed in early
need to do is: spring, but spend most of their
l Find or buy a container such time on land, so it is important
as an old sink, a bowl or to have nearby areas of
Two years ago the council to biodiversity with our new half-barrel planting, log piles and
declared a Biodiversity campaign ‘Water for Wildlife’ l Put it in a sunny location when compost heaps for them to
Emergency in Cambridge to and are encouraging empty, preferably with edges find food and cover. They also
respond to the continuing homeowners and businesses level to the ground love undisturbed corners, like
threat to our city’s animal and to create wildlife ponds and l Use stones, bricks or logs in old stacked flowerpots and
plant life from a changing mini wetlands in their gardens and out of the mini-pond so loose paving slabs.
climate and loss of habitat. or workplaces. wildlife such as hedgehogs
Since then we have been We recently created a new cannot fall and become
working on a variety of haven for wildlife at Wenvoe trapped
different projects to support Meadow in Cherry Hinton l Put a layer of clean gravel in
our plant and animal life, such [pictured]. With the help of the base
as planting more trees, Streets and Open Spaces l Fill with water (rainwater if
providing more wildflower and volunteers we dug and lined a possible)
long grass areas in our parks, 10m by 10m pond in a
and a new project to restore residential area, which will be • If you do not have a garden then why not volunteer to help
our chalk streams in Cambridge populated with native aquatic out at your local Nature Reserve? For more details:
and beyond. and marginal plants, and is Website: cambridge.gov.uk/streets-and- open-spaces-volunteers
This year we’re paying expected to attract a variety of Phone: 01223 458084
particular attention to the species to the area, including Email: sosvolunteers@cambridge.gov.uk
importance of water in relation amphibians and dragonflies.
Project looks to protect
our vital chalk streams
Chalk streams are internationally rare Wild Trout Trust to assess the health of local
habitats, with about 85% of the world’s chalk streams, including some outside
chalk streams in the UK, mostly in the south Cambridge. The draft report was published
and the southeast of England. They provide earlier this year, and provides a brief
habitats for many significant species, overview of the main problems affecting
including brown trout and water vole. each chalk stream, and the key
In Cambridge, Bin Brook, Cherry Hinton opportunities to improve each one. The
Brook, Coldham’s Brook, Hobson’s Brook and aim of the report is to start conversations
Vicar’s Brook are all chalk streams and the about what needs to be done, where, and • For more information on the project,
chalk aquifer they emerge from, to the by whom. We want it to facilitate the including the chance to get inv
olved in
southeast of the city, is also the main source funding and delivery of projects that will the next stages:
of water for residents and businesses. improve the streams’ health and resilience, Website: cambridge.gov.uk/ch
alk-streams
Along with Cambridge Water we while the longer-term problem of low Email: parks@cambridge.gov
.uk
commissioned the Wildlife Trust and the flows is addressed. Phone: 01223 457000
#StaySafeCambridge cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco 17Cambridge Matters
Sign the Cambridge Climate Change
Charter and make a difference
Along with local charity Cambridge their emissions and is encouraging any size
Carbon Footprint, we recently launched of business to make a pledge to identify
the Cambridge Climate Change Charter, ways they can do so.
an online tool to help residents and
businesses take more action to help Five quick wins to make a difference
tackle the climate emergency. at home
If you visit cambridge carbonfootprint. l Reduce the impact of your travel: Walk or
org/charter today, you’ll find a carbon cycle more often, join an electric car club
footprint calculator that can help you chart or car pool for when you need to use a car
the environmental impact of your l Buy fewer new items: Learn how to repair
household or organisation, and suggest broken items, or source your next items of
ways to reduce it. clothing second hand or at an online
It can help you identify changes you can clothes swap
easily make and pledge to take action on l Reduce your water use: Take shorter
those. Taking action to reduce emissions can showers, install a water butt to save
have lots of positive impacts, such as on rainwater for the garden
health and fitness, enabling you to stay l Reduce food-related emissions: Buy more
active and supporting your immune system; locally sourced food and less red meat, use
saving you money by reducing energy and up your leftovers, use a compost bin
fuel bills, and even making you money by l Reduce energy consumption: Make sure
increasing the value of your home. your loft is properly insulated, and
Nearly half of Cambridge’s carbon eliminate draughts from your home
emissions come from businesses, so the For more great ideas visit
Cambridge Climate Change Charter is also cambridgecarbonfootprint.org/charter/
looking to support businesses in reducing and sign up today.
Apply for the EU Caring for our
Settlement Scheme young carers
by 30 June The council has officially declared its support for the young people
in Cambridge who selflessly provide care for others.
Research has shown that around one in five secondary school age
Under the government’s EU Settlement Scheme, any EU
citizens living in the UK who wish to continue living here children in the UK act as a young carer to a relative. Many of those
following the UK’s departure from the EU will need to apply to have been helping to look after someone from an even younger age,
do so by the deadline of 30 June 2021. and will continue to do so after the age of 18.
This also applies to citizens from European Economic Area Acting as a carer to someone with disabilities, substance misuse
countries and from Switzerland. If you are an Irish citizen you will problems or physical or mental illness can be isolating and stressful for
not need to apply. For more information visit www.gov.uk/ young people, and can also have a lasting impact on their education
eusettledstatus and future life chances.
Several local organisations in Cambridge can help if you Each year in March, national charity The Carers’Trust organises a
are having any difficulties with your application, including Young Carers’ Action Day to raise public awareness of the challenges
Citizens Advice, Cambridge Ethnic Community Forum and faced by young people in a caring role, and to campaign for greater
Cambridge Online. support for them.
For more information about the help available locally, visit Here in Cambridge local charity Centre 33 is on hand with support
www.cambridge.gov.uk/Brexit-advice and advice for any young carers under 19 who need it. Centre 33 can
offer an assessment of young carers’ needs, help them meet others in
a similar situation, support them
through challenges like starting a
new school, or just being
someone to talk to.
Young carers aged 13 and over
can contact Centre 33 by
phoning 0333 4141809 or
emailing youngcarers@centre33.
org.uk For full information visit
centre33.org.uk/help/caring
18 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco #StaySafeCambridgen advertisements
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North Area Wards: Arbury, East Chesterton, King’s Hedges & West Chesterton
Arbury
Carina O’Reilly Labour l Patrick SheilLabour l Mike Todd-JonesLabour & Co-operative l
07791 227953 07519 800341 07580 764586
carina.o’reilly@cambridge.gov.uk patrick.sheil@cambridge.gov.uk mike.todd-jones@cambridge.gov.uk
East Chesterton
Gerri BirdLabour l Carla McQueenLabour l Baiju ThittalaLabour l
01223 425595 07701 350136 01223 471919
gerri.bird@cambridge.gov.uk carla.mcqueen@cambridge.gov.uk baiju.thittala@cambridge.gov.uk
King’s Hedges
Martin SmartLabour l Alex Collis (Deputy Mayor) Labour l
07842 205226 07587 297657
martin.smart@cambridge.gov.uk alex.collis@cambridge.gov.uk
West Chesterton
Jamie Dalzell Liberal Democrat l Mike SargeantLabour l Damien Tunnacliffe Liberal Democrat l
07854 332635 07952 533251 07514 939459
jamie.dalzell@cambridge.gov.uk mike.sargeant@cambridge.gov.uk damientunnacliffe@yahoo.co.uk
South Area Wards: Trumpington, Cherry Hinton & Queen Edith’s
Cherry Hinton
Mark Ashton Labour & Co-operative l Robert Dryden Labour l Russ McPherson (Mayor)
07774 570976 01223 457246 07733 365725 Labour l
mark.ashton@cambridge.gov.uk robert.dryden@cambridge.gov.uk russ.mcpherson@cambridge.gov.uk
Queen Edith’s
Colin McGerty Liberal Democrat l Jennifer Page-Croft Liberal Democrat l
07785 577370 01223 729492
colin.mcgerty@cambridgelibdems.org.uk jennifer.croft@cambridge.gov.uk
Trumpington
Daniel Summerbell Liberal Democrat l Katie Thornburrow Labour l
07480 246939
dan.summerbell@cambridge.gov.uk katie.thornburrow@cambridge.gov.uk
East Area Wards: Abbey, Coleridge, Petersfield & Romsey
Abbey
Haf Davies Labour l Richard JohnsonLabour & Co-operative l Nicky Massey Labour l
07952 920159 07712 129529 07833 049179
haf.davies@cambridge.gov.uk richard.johnson@cambridge.gov.uk nicky.massey@cambridge.gov.uk
Coleridge
Grace Hadley Labour l Lewis HerbertLabour l Rosy Moore Labour l
07538 902340 07748 536153 07709 222026
grace.hadley@cambridge.gov.uk lewis.herbert@cambridge.gov.uk rosy.moore@cambridge.gov.uk
Petersfield
Mike Davey Labour l Richard Robertson Labour l Kelley Green Labour l
07540 128320 07746 117791 07519 269626
mike.davey@cambridge.gov.uk richard.robertson@cambridge.gov.uk kelley.green@cambridge.gov.uk
Romsey
Dave Baigent Labour l Sophie Barnett Labour l Anna Smith Labour l
07802 495329 07930 899432 07474 067882
dave.baigent@cambridge.gov.uk sophie.barnett@cambridge.gov.uk anna.smith@cambridge.gov.uk
West/Central Area Wards: Castle, Market & Newnham
Castle
John Hipkin Independent l Greg Chadwick Liberal Democrat l Cheney Payne Liberal Democrat l
01223 564126 07816 826212 07585 973888
castleindependent@gmail.com greg.chadwick@cambridge.gov.uk cheney.payne@cambridge.gov.uk
Market
Tim Bick Liberal Democrat l Katie Porrer Liberal Democrat l Anthony Martinelli Liberal Democrat l
07720 413173 07891 035969
timbick01@gmail.com katie.porrer@cambridge.gov.uk anthony.martinelli@cambridge.gov.uk
Newnham
Markus Gehring Liberal Democrat l Josh Matthews Liberal Democrat l
07789 850287 07783 415125
markus.gehring@cambridge.gov.uk josh.matthews@cambridge.gov.uk
22 cambridge.gov.uk • facebook.com/camcitco • twitter.com/camcitco #StaySafeCambridgeYou can also read
