Hertfordshire Care Services Directory 2017/18 - Care Choices
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2017/18
Hertfordshire
Care Services Directory
> Home support > Specialist care > Care homes > Useful contacts
The independent guide to choosing and paying for care
In association with www.carechoices.co.uk
A Care Home with a difference
A Centre of Care & Excellence
Discover a haven that you will be happy to
“Working with extreme passion to give the best care we can”
l Luxurious rooms all with generous en suite facilities enjoying
vast natural light and stunning views.
l Short or long term care is available for people of various ages
& needs.
l In-house physiotherapy gym with highly qualified professionals.
l Set in 18 acres of naturally landscaped grounds full of wildlife,
including patios and paths to spend time outdoors.
l A unique orangery for private dining with guests, including a fully
stocked bar.
Take a 360-degree virtual tour of the facilities on our website
or come and visit us.
Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN
Tel: 01462 410767 & Email: care@foxholescarehome.com
www.foxholescarehome.com
Contents
Introduction 4 Care homes 40
How to use this Directory Types of homes and activities explained
Hertfordshire Paying for care 45
Care Providers Association5
Understanding the system
‘Sharing best practice in care’
Important information 48
Helping you to
stay independent 5 Further help and information
Local services, equipment and solutions
Residential care in
Support from the council 14 Hertfordshire 52
First steps and assessment Comprehensive listings by region
Services for carers 16 Useful local contacts 77
Assessment, benefits and guidance
Useful national contacts 78
Care in your own home 18
How it can help
Index 80
Living with dementia at home 19
Family support, respite and services
Paying for care in your home 24
Understanding your options
Home care providers 27
A comprehensive list of local agencies
Housing with care 35 Essential checklists
The different models available Home care agency 23
Care homes 42
Specialist services 36
Residential dementia care 44
Disability care, end of life care and advocacy
All the listings in this publication of care homes, care homes with nursing and home care
providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot
be held liable for any errors or omissions.
To obtain extra copies of this Directory, free of charge, call
Care Choices on 01223 207770.
This Directory is available electronically at www.carechoices.co.uk where there
Alternative formats is a Browsealoud option for those requiring the information in spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3
Introduction
Welcome to this edition of the independent to all. More details are provided on page
Hertfordshire Care Services Directory, which 14. The assessment will determine whether
contains information for adults looking for you are eligible for financial support via a
care or support within the county, whether Personal Budget, which may allow you to buy
they are paying for it themselves or receiving in your own support and take control of your
support from the council. situation.
Staying as independent as possible is Alternatively, your circumstances may mean
important to everybody. This Directory you are classed as a ‘self-funder’, with the
contains information about the care and means to pay for your care. This is discussed
support services available to enable you to on page 24 for those paying for care at
do this when remaining at home, moving home and 45 for those paying for residential
into a housing with care scheme, or within a care.
care home or care home with nursing.
Support or care to remain living in your own
If you feel you need support to remain home may be the option that best suits
independent, first look to your community. your circumstances. Ideas to make life easier
There’s a host of organisations and at home start on page 7 and a list of local
voluntary services that could help you. home care providers begins on page 27.
If you think you need more formal care and If you are unable to remain at home, you
support, arrange an assessment with your may want to consider a housing with care
local Adult Social Services department to scheme (see page 35) or residential care.
establish your specific needs. This is free, Comprehensive lists of care homes and care
irrespective of your income and available homes with nursing in Hertfordshire start on
page 53.
There’s also important information about
care decisions, including finding care in
another county, making a comment or
complaint about a service and how solicitors
can help you.
Finding care options in your area ‘Browsealoud’ function.
This Directory offers a telephone and website
service allowing you to search by postcode Whatever your care needs, this Directory
or region for care homes, care homes with and the Care Choices telephone and
nursing and home care providers that meet website service will be able to point you in
your requirements across the country. Your the best direction, however you would like
search can be sent to you by post or email, care information presented.
or discussed with you over the telephone. If
you are searching online, the results can be Please call 0800 389 2077 or visit
saved and emailed to others. You can also www.carechoices.co.uk
view an electronic version of this Directory on
the site and have it read to you by using the Publications
4 For assistance with finding care and support, call Care Choices on 0800 389 2077
Hertfordshire Care Providers Association
Hertfordshire Care Providers Association there is a fully-trained, up-to-date and
(HCPA) is a membership body open to all competent workforce providing good
independent providers of social care (private, quality, personalised care, and each year we
not-for-profit and charitable organisations) celebrate excellence in care by hosting the
delivering care to people in their own homes, annual Hertfordshire Care Awards.
in a residential, supported or a nursing
setting within Hertfordshire. Hertfordshire care providers who hold
a current membership with HCPA are
We are extremely dedicated to our mission committed to delivering the highest
of ‘sharing best practice in care through standards of care and keen to play an
partnership’, and through our close active part in the county’s wider social care
relationship with Adult Social Services at community.
Hertfordshire County Council, we are able to
act as a voice for care providers on important We actively encourage anyone who provides
adult social care issues in Hertfordshire. adult social care in Hertfordshire to join
HCPA as a member; we can offer up-to-date
HCPA has excellent partnership links to information, support and advice, training
the local authority, the NHS and its clinical courses and qualifications, and a host of
commissioning groups. Our relationship with business services.
the local authority has gone from strength to
strength and, by working in partnership, we We are happy to engage with any new care
can ensure that Hertfordshire is one of the provider. Visit our website on www.hcpa.
best counties in which to find excellent care info for more information, email us on
for vulnerable adults. contact@hcpa.info, or call 01707 536020.
We’ll be happy to help.
We attend regular strategic and liaison
meetings with Adult Social Services at We are delighted to be associated with this
the local authority to discuss and review publication produced by Care Choices, and
contracts and procedures, as well as a variety we hope you find this Directory useful in your
of initiatives aimed at tackling issues facing search for appropriate care in Hertfordshire.
vulnerable adults and designing better ways
of working for the future.
HCPA also acts as a dedicated funding
hub for the county to help ensure that
Helping you to stay independent
HertsHelp HertsHelp can help you get out and about,
live independently, understand your rights
HertsHelp is a network of community and entitlements or to volunteer in your
organisations working together to support local community. The team will listen and
everyone who lives in Hertfordshire. support you to find the help you need and
Visit www.carechoices.co.uk for further assistance with your search for care 5
can put you in touch with organisations that Centres can be as important for carers as
can help. Some organisations may charge those attending as they allow for a regular
for their services but will let you know at the break from caring.
start. Whether you are a carer who needs
some support or a professional trying to find You can find local day opportunities by
the right care solution for a client, HertsHelp visiting www.hertfordshire.gov.uk/
can help you. directory and searching for ‘day centres’.
Here are just some of the issues that people
have asked HertsHelp about:
Meals on wheels
• help to find local clubs and activities; If you are eligible, Hertfordshire County
• paying for care and if you qualify for Council can provide meals delivered to your
support; home.
• benefits advice and debt counselling; Meals are provided by Hertfordshire
and Independent Living Service, a not-for-
• help in a crisis with exceptional and profit social enterprise. The standard menu
unexpected pressures. includes a choice of five main courses per
day and a selection of hot and cold desserts.
A wide range of specialist meals for clients
Tel: 0300 123 4044 who would like Kosher, Halal, vegetarian,
Text: ‘hertshelp’ to 81025 Asian or Caribbean/West Indian food is also
Minicom: 0300 456 2364 available.
Email: info@hertshelp.net
Web: www.hertshelp.net
Skype: HertsHelp Tel: 0330 200 0103
Email: info@hertsindependentliving.org
Web: www.hertsindependentliving.org
Day care centres
A number of commercial companies can
Many people can feel lonely or isolated also provide this service. Go to
without an opportunity to fill their days with www.hertfordshire.gov.uk/directory
meaningful activities. Research has shown and search for ‘meals on wheels’.
that one way to alleviate loneliness and
promote wellbeing and independence is to
provide regular social contact and a focus for
activities.
Day care centres give people the chance
to change their routine, meet new people,
take up an activity or receive specialist
services such as chiropody or hairdressing.
There is a wide variety around the county,
catering for older people, people with mental
health conditions, learning disabilities and
dementia.
6 For assistance with finding care and support, call Care Choices on 0800 389 2077
Adapting your home jobs and repairs – typically, the HIA will
employ its own handy persons and charge you
To remain in your own home for as long an hourly rate for their services; and a home
as you would like, you should ensure that adaptations service for more major works.
it is safe, secure and warm. Some forward
planning to ensure that the garden doesn’t The HIA will work with you to specify the
become a burden is also sensible. If you adaptations needed, and they will normally
are not planning to move, think about offer to get estimates from one or more
adaptations that would make life easier now of their regular contractors. Subject to
and later on. your acceptance, the HIA will then offer to
manage the works contract for you for an
Home Improvement Agencies (HIAs) agreed fee.
HIAs are local organisations funded and
supported by local and central government. HIAs may also be helpful if you are not
They work professionally and sensitively with sure whether you can afford the home
older and disabled homeowners, providing repairs or adaptations you need. They can
advice, support and assistance to help them advise on your eligibility for any grants
repair, improve, maintain or adapt their and, if necessary, put you in touch with an
homes to meet their changing needs. independent financial adviser.
Most HIAs provide three main services,
For further information about, and
including: information and advice on repairs
contact details for, local HIAs, visit
or adaptations you may be considering – this
www.housingcare.org or contact
usually entails a visit to your home and is
your local council.
often free; a handyperson service for small
What do
you think
about this
publication?
Complete our short questionnaire
www.carechoices.co.uk/reader-survey
Visit www.carechoices.co.uk for further assistance with your search for care 7
Making life easier at home
In the living room
Plug with handle
Easi-reach
YB
NOR
Chair raisers
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair
CHAIRS •B uy ready-made chair raisers
•B uy a chair at the right height
• Take regular, gentle exercise
OPENING/CLOSING • Move furniture out of the way • I nstall environmental controls or
WINDOWS • Install/purchase a fan air-conditioning
• Buy a tool to open/close windows • Install new windows
CONTROLLING THE • Change the switches for ease of use • Move the heating controls
HEATING • Fit a timer switch • I nstall new or additional
• Purchase a standalone heater heating system
KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house
your fire • Swap to a cheaper heating
• Replace the fire with a heater system
• Apply for a winter fuel payment • Change to a simpler heating
system
TURNING LIGHTS • Install a light switch toggle • Move the light switches
ON/OFF • Purchase a socket extension • Replace the light switches
• Purchase handi-plugs • Install environmental controls
HEARING THE TV • Use subtitles •R equest an assessment for a
• Purchase wireless headphones hearing aid
• Install a room loop
8 For assistance with finding care and support, call Care Choices on 0800 389 2077
In the bedroom
Pillow raisers Easy grip scissors
M T
W T
F S
S
Bed raisers Pill dispenser
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board
OF BED • Purchase a leg lifter • Buy an electric adjustable bed
• Raise the bed • Install a hospital bed
• Fit grab rails • Use a hoist
SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder
BED, TURNING OR • Learn new ways of moving safely • Use a bed lever
ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress
• Change the mattress • Install a drop-down rail
• Install an over-bed pole
KEEPING WARM IN • Buy a heavier duvet •B
uy an electric blanket
BED • Buy thermal clothing (make sure it’s tested regularly)
GETTING DRESSED • Learn new ways of dressing • Consider home support
• Buy alternative/adaptive clothing
•B uy simple gadgets: long-handled shoe
horn; dressing stick; button hook
• Contact n (see below) for an
assessment
CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist
TAKING YOUR •A
sk for an easy-open bottle • Get an automatic pill dispenser
TABLETS •K
eep a note of when you take a tablet • Ask someone to prompt you
•G
et a pill dispenser
READING THE TIME •B
uy a clock with large numbers • Buy a clock that ‘speaks’
Adult Social Services: 0300 123 4042
Visit www.carechoices.co.uk for further assistance with your search for care 9
In the kitchen
Teapot tipper Large handled cutlery
Pan handle holder Liquid level indicator
Perching stool Chopping board with spikes
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
REACHING INTO •R earrange your cupboards/surfaces • Alter the spring in the doors
CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards
USING TAPS AND • Fit tap turners • Change switches
SWITCHES • Purchase Handi-Plugs • Raise or reposition taps
• Fit lever taps or new taps
• Alter the kitchen
PREPARING/COOKING • Sit at a table • Use a food processor
FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool
knife with a thick handle; chopping • Buy a trolley
board with spikes; pan handle holder; • Raise/lower work surface
teapot tipper; lid gripper •M ake space under worktop for
your knees when sitting
MOVING AROUND • Re-organise the furniture • Review mobility equipment
KITCHEN • Adapt the kitchen
EATING AND • Use large handled cutlery • Buy a trolley
DRINKING • Use a non-slip mat • Consider home support for meal
• Use a lightweight cup/mug times
• Use a cup with two handles
• Contact n (see below) for an
assessment
LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine
Adult Social Services: 0300 123 4042
10 For assistance with finding care and support, call Care Choices on 0800 389 2077In the bathroom
Grab rail Shower board
Tap turners Toilet seat and support frame
Long-handled sponges Raised toilet seat
WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS
WASHING HANDS, • Install tap turners • Install lever taps or new taps
FACE AND BODY • Buy a long-handled sponge • Purchase a stool
• Purchase a flannel strap • Raise or lower basin
•C ontact n (see below) for an • Consider home support
assessment
HAVING A BATH • Purchase a non-slip mat • Install a bath lift
• Buy a long-handled sponge • Use a hoist
• Use a half-step • Replace the bath with a shower
• Install grab rails • Convert to a wet room
• Use a bath board or bath seat • Consider home support
DRYING YOURSELF • Use a non-slip mat • Change the floor covering
• Purchase a towelling gown • Purchase a hot air body dryer
USING THE TOILET • Install a raised toilet seat • Review mobility equipment
• Use a combined toilet seat and • Consider home support
support frame
• Install a flush lever extension
•C ontact n (see below) for an
assessment
CLEANING TEETH • Purchase a toothbrush gripper
• Buy an electric toothbrush
• Use a stool
HAVING A SHOWER • Have a strip wash • Use a shower board
• Use non-slip mats • Use a shower chair or stool
• Purchase a half-step • Replace shower controls
• Contact n (see below) for an assessment • Consider home support
Adult Social Services: 0300 123 4042
Visit www.carechoices.co.uk for further assistance with your search for care 11Special equipment Woodside Centre, The Commons,
Welwyn Garden City AL7 4DD
There is a range of equipment available to
Sight-Line: 01707 324680
make life easier and to improve safety and
Email: office@hertsvisionloss.org.uk
independence in the home, such as stair rails,
Web: www.hertsvisionloss.org.uk
raised toilet seats, shower stools etc. If you
would like more information please contact
Alphamarque
Adult Social Services or HertsHelp, or go to
Shop 1, Highfield Park, Russet Drive,
www.hertfordshire.gov.uk
St Albans AL4 0AZ
Tel: 01727 837836
The organisations listed here can give advice
Email: sales@alphamarque.com
and information about equipment and may
Web: www.alphamarque.com
offer help with ordering equipment or run a
Open: Monday to Friday 9.00am to
hire or loan scheme.
5.00pm, Saturday 10.00am to 5.00pm
Hertfordshire Action on Disability (HAD) Auto Mobility Concepts Ltd
HAD has a permanent display of specialist Unit 2, Maxted Corner,
equipment that you can try. It also runs Maylands Industrial Estate,
a wheelchair accessible transport service. Hemel Hempstead HP2 7RA
HAD is open Monday to Friday 9.00am Tel: 01442 270202
to 5.00pm and Saturday 10.00am to Web: www.automobilityconcepts.com
2.00pm.
Hemel Hempstead
Woodside Centre, The Commons, 146 Marlowes,
Welwyn Garden City AL7 4DD Hemel Hempstead HP1 1EZ
Tel: 01707 384260 Tel: 01442 231072
Web: www.hadnet.org.uk
Watford
Hertfordshire Hearing Advisory 172 High Street, Watford WD17 2EG
Service (HHAS) Tel: 01923 804142
An independent charity helping people
with hearing loss across Hertfordshire and Better Mobility
Bedfordshire. 12 Henry Wells Square, Grovehill,
Hemel Hempstead HP2 6BJ
Woodside Centre, The Commons, Tel: 01442 768797
Welwyn Garden City AL7 4DD Email: sales@bettermobility.co.uk
Tel: 01707 324582 Web: www.bettermobility.co.uk
Textphone: 01707 375486 Open: Monday to Friday 9.00am to
Email: info@hhas.org.uk 5.00pm
Web: www.hhas.org.uk
Cane and Able Healthcare Hitchin Ltd
Herts Vision Loss 92 Bancroft, Hitchin SG5 1NQ
Charity providing services and Tel: 01462 454521
information to blind and partially sighted Email: enquiry@caneandable.co.uk
people throughout Hertfordshire. Web: www.caneandable.co.uk
12 For assistance with finding care and support, call Care Choices on 0800 389 2077Open: Monday to Friday 9.00am to
5.00pm, Saturday 9.00am to 1.00pm
1st Call Mobility
Baros House, Elizabeth Way,
Harlow CM19 5AR
Tel: 01279 425648
Email: info@1stcallmobility.co.uk
Web: www.1stcallmobility.co.uk
AskSARA
Electronic aids for hire Part of the DLF, AskSARA is an easy-to-use,
award-winning online self-help guide that is
The Disabled Living Foundation (DLF) particularly useful if you are not sure what
This is a national charity providing impartial practical items might help you. Visit
advice, information and training on www.dlf.org.uk/content/asksara
independent living.
Telecare
Simple electronic aids can be borrowed from
them for free for up to two weeks. These Telecare is equipment that can detect falls,
include: gadgets which remind you of things inactivity, smoke, flooding, gas or extreme
you need to do, safety alarms and sensors, temperatures in the home. Sensors, when
magnifiers and telephones with big buttons. activated, will connect to a response centre
A small deposit is required. where trained operators will contact the
individual through their home unit. They will
DLF factsheets provide general advice on take the most appropriate action, such as
topics such as features to look for when contacting a nominated responder, family
choosing items of daily living equipment. member, carer, neighbour, doctor or the
These can be viewed and downloaded from emergency services.
the website at www.dlf.org.uk or you can
call the helpline on 0300 999 0004. Telecare can allow users to regain confidence
in their homes and remain independent.
Relatives and carers are also reassured, safe
in the knowledge that should an incident
occur, they will know about it. Some devices
can also help monitor particular health
conditions and reduce the need for hospital
admission.
You can buy telecare and assistive
technology from private companies and
organisations or, if you’re eligible through
an assessment (see page 14), Hertfordshire
County Council may be able to provide it
for you. For further information, please visit
www.hertfordshire.gov.uk
Visit www.carechoices.co.uk for further assistance with your search for care 13Support from the council
The way councils provide services to independently as possible;
eligible adults and their carers is called
• your home and how you are coping in it;
personalisation. This term is used to describe
a number of ways in which eligible adults • your emotional wellbeing;
can receive a mixture of local authority
and government money to pay for the care • your diet; and
services they need without direct council • any health and medical treatments you
involvement. need.
If you approach the council for social care You will need to contact Adult Social Services
support, your needs and finances will be to arrange an assessment. Call 0300 123
assessed. If you have a carer, they can be 4042.
involved and have their needs assessed too.
Once Adult Social Services has an
Your assessment understanding of your care and financial
needs, the next stage is to determine what
If you appear to have care or support needs,
services you may be eligible for and who will
you have the legal right to an assessment
pay for them. The council will give you more
of your care needs and finances. Councils
information on eligibility and the national
are statutorily obliged to provide this to
eligibility criteria it uses at the time of your
you, regardless of whether you access their
assessment.
services. The assessment (which is free) will
consider:
Information on paying for care can be found
• how you can best be supported to live as on page 24 if you are receiving home care
www.carechoices.co.uk
SEARCHING FOR CARE
OPTIONS IN YOUR AREA?
With so many providers to choose from, where do you start?
• find care providers quickly and easily • additional care provider information,
• search by location and care need photos and direct website links
• information on care quality • brochure requests
• links to inspection reports
Developed by the publisher of this Directory
Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.
14 For assistance with finding care and support, call Care Choices on 0800 389 2077and page 45 if you are moving into a care Whatever services you need on discharge,
home. Adult Social Services will work with you, your
family and carers to either restart services
Personal Budgets already in place prior to admission or to
provide the appropriate services if you are
If you are eligible for support from the eligible.
council, you may be given a Personal Budget.
Sometimes interim care packages are set
A Personal Budget is the amount of money up to facilitate your discharge and you will
that the council calculates it will cost to meet be reassessed by a community social worker
the support needs of eligible people. If you within four to six weeks.
are eligible for a Personal Budget, the actual
amount you receive will depend on your
For more information on support
eligible needs and your finances. The money
when you leave hospital, visit
should be spent in line with a support plan
www.hertfordshire.gov.uk and
that has been agreed by both you and the
search ‘coming out of hospital’.
council and can be either a full or a partial
contribution to such costs. You may also
choose to pay for additional support on top NHS Continuing Healthcare
of the budget. Any eventual contractual
agreement for services is between you and NHS Continuing Healthcare is a package
your care provider, not the council. of continuing care that is arranged and
funded solely by the NHS. This is free
If you are eligible, a Personal Budget may be of charge, wherever it is delivered. NHS
taken: Continuing Healthcare support may be
provided in a care home or care home with
• in the form of a Direct (cash) Payment, nursing or in a person’s own home.
held directly by you or, where you lack
capacity, by a ‘suitable person’; People eligible for NHS Continuing
• by way of an account held and managed Healthcare will have been assessed to
by the council in line with your wishes; or have a ‘primary health need’ and are
likely to have complex medical needs and
• as a mixture of the above. substantial or intense ongoing care needs.
See page 46 for more information.
Personal Budgets cannot currently be used to
pay for residential care. Personal health budgets
Assessments from hospital A personal health budget is an amount
of money to support a person’s identified
If you have been admitted to hospital and health needs. It is planned and agreed
you might need care on discharge, you between the person and their local NHS
may be referred to the discharge team for team. The aim is to enable people with
an assessment, which will take place on the long-term conditions and disabilities to
ward. The team may be made up of social have greater choice, flexibility and control
workers, carers’ officers, mental health over the healthcare and support they
workers and housing officers. receive.
Visit www.carechoices.co.uk for further assistance with your search for care 15Services for carers
Who is a carer? A carers’ assessment is an opportunity for
people to tell the council what they need as
Carers regularly look after, help or support a carer, and to find out what support might
someone who wouldn’t be able to manage be available. The assessment is an essential
everyday life without their help. A carer first step for carers to get the support they
doesn’t have to be living with the person may need. It looks at:
they care for, and the help they give doesn’t
have to be physical. The carer may be caring • the care the carer provides and how this
for a partner, another relative, a friend or a affects their life;
neighbour. For example, it may be someone
• any support they are getting now and
who:
what else would help; and
• is over 60;
• what they would like their support to
• is living with dementia; achieve.
• has a physical or learning disability or a
mental health condition; The assessment can also give lots of
information about other services that might
• has sight, hearing or communication help, and other ideas for support. The carer’s
difficulties; assessment will show if the carer qualifies for
• has a long-term health condition; or support from Adult Social Services.
• misuses drugs or alcohol. Carers’ Personal Budgets
The carers’ Personal Budget is a single
The carer may be helping with:
payment that can be used towards the cost
• personal care, such as washing and of something specific that will support carers
dressing; in their caring role. For example, it could
be used for leisure activities, education or
• going to the toilet or dealing with
training, or just to take a short break from
incontinence;
caring.
• eating or taking medicines;
• getting about at home or outside; When Adult Social Services considers a
carers’ Personal Budget, it gives priority to
• practical help at home and keeping situations where there is a significant risk
someone company; or of the carer not being able to continue
• emotional support or communicating. to provide care if they do not get some
support. The amount a carer could get
Having a carers’ assessment depends on their needs identified by their
carers’ assessment. The money is not taxed
Anyone who provides, or intends to provide, and it will not affect any benefits.
regular unpaid support to someone who
could not manage without their support has Respite at home
the right to have their own needs assessed,
even if the person they care for has refused Home-based respite services give carers a
support services or an assessment of their break from their caring responsibilities. A
own needs. care worker can come in to look after the
16 For assistance with finding care and support, call Care Choices on 0800 389 2077person being cared for, so the carer can have
Tel: 01992 586969
some time to themselves. The breaks could
Email: contact@carersinherts.org.uk
be regular or just when needed.
Web: www.carersinherts.org.uk
Respite at home is considered to be a service
Crossroads Care
for the person who is being cared for. If they
Aims to improve the lives of carers by
have a Personal Budget for their own needs
giving them a break from their caring
(see page 15) they could use that money
responsibilities and providing a reliable,
to pay for it. A financial assessment of the
tailored service for each carer and the
person being cared for will confirm whether
person they care for.
they need to pay towards the cost of this
service.
Crossroads Care
Hertfordshire North
Benefits Tel: 01462 455578
Web: www.crossroadshn.org.uk
Carers may want to explore whether they
are entitled to Carer’s Allowance – currently
Crossroads Care
£62.70 per week but this may change over
Hertfordshire South
the life of this Directory.
Tel: 0208 905 1158
Web: www.hertfordshirecrossroads-
Carers may also qualify for Carer’s Premium
south.org.uk
or Carer’s Credit depending on their eligibility.
The Government website, www.gov.uk has
more information on benefits, including Resource for those supporting
carers’ benefits. Alternatively, contact a local disabled children
carers’ organisation which may be able to
help undertake a benefit check. My Family, Our Needs
is an online resource
You can find out more about what providing impartial
organisations support carers in Hertfordshire information for parents, carers and
by visiting www.hertfordshire.gov.uk/ practitioners supporting children from birth
directory and searching ‘carers’. to 25 years with additional needs.
Carers in Hertfordshire As well as guidance, policy and signposting,
Aims to help carers take better care there is a lifestyle section for parents
of themselves through breaks, leisure covering topics such as health and wellbeing,
and learning opportunities and by work, family and relationships. Visit
ensuring they focus on their own health www.myfamilyourneeds.co.uk
and wellbeing. It gives support and
information to unpaid family and friends
who look after someone. It provides the
space for carers to discuss practical and
emotional concerns around caring and
opportunities to share experiences with
others.
Visit www.carechoices.co.uk for further assistance with your search for care 17Care in your own home
Carefully chosen home care with a good tailored to meet your needs – from a visit once
quality provider is an excellent way to retain a day to a much greater amount of support.
your freedom and independence, whilst
getting the help you need to stay happy and Even those with quite significant and
safe. It can offer the opportunity to stay at debilitating medical conditions can get
home, in your own familiar surroundings, skilled personal care that can enable them
and to retain a quality of life you might have to stay in their own homes. Some agencies
feared lost. will provide live-in care, where a care worker
will stay with you at home to support you
Why choose home care? throughout the day and night.
Reasons for choosing home care can vary. A list of all home care agencies operating in
Sometimes after a stay in hospital, someone Hertfordshire starts on page 27.
might find they need some help whilst they
recuperate. Others can find that a long-term Finding the right support
condition or disability means they can no
longer cope and they need a bit of help. This Directory offers a telephone and website
After a stay in hospital someone may carry service allowing you to search by postcode
out an assessment of your situation to see or region for care homes, care homes with
if home care will benefit you. You and your nursing and home care providers that meet
family will be fully involved in looking at what your requirements across the country. Your
will suit you best if you’d like them to be. search can be sent to you by post or email, or
discussed with you over the telephone.
Alternatively, you or those close to you might
notice changes in your ability to manage the If you are searching online, the results can
day-to-day things you normally cope be saved and emailed to others. You can also
with easily, like preparing meals or looking view an electronic version of this Directory on
after yourself. If this happens, contacting the site and have it read to you by using the
Adult Social Services is a good first step ‘Browsealoud’ function.
towards finding help.
Whatever your care needs, this Directory
How home care can help you and the Care Choices telephone and website
The level of home care provided can be service will be able to point you in the best
direction, however you would like care
information presented. Call 0800 389 2077
or visit www.carechoices.co.uk
The Care Quality Commission (www.cqc.
org.uk) is responsible for checking that any
By Your Side offers support for carers
and people who need a little help to care provided meets essential standards of
maintain their independent living. quality and safety. Further information is on
DEMENTIA - LIVE-IN SUPPORT - COMPANIONSHIP CALLS page 49.
01442 219746 The United Kingdom Homecare Association
info@byyoursidehomecare.co.uk
(UKHCA) requires its members to comply
www.byyoursidehomecare.co.uk
with a code of practice. This code includes a
18 For assistance with finding care and support, call Care Choices on 0800 389 2077commitment to treat customers with dignity • advertising, interviewing and screening
and respect and operate at a level above the suitability of workers;
legal minimum required in legislation.
• arranging necessary insurance cover;
Social care regulations do not apply to • providing training and development for
cleaners, handymen or gardeners. However, care workers;
some home care agencies are increasingly
• managing workers’ pay, including
providing staff who can help meet these
compliance with the National Minimum
needs too.
Wage;
The benefits of using a regulated agency • managing employment relationships,
include: including sickness, absence and
disciplinary matters; and
• assessing your care needs and tailoring a
plan to meet those needs; • managing health and safety issues.
Living with dementia at home
If you are concerned about persistent Family support
forgetfulness or memory difficulties, it
is important to consult a GP. They can If you know someone who is worried about
undertake an initial examination and their memory, encourage them to visit
refer you to a memory clinic for further their GP. The more support you can give
investigation if necessary. someone, the better life with dementia
can be, especially in the early years. Focus
The various types of support available to on what the person can do, not what
you and your carer are likely to involve NHS they cannot do, help with little errands
services, Adult Social Services and voluntary or with cooking, listen to the person with
agencies. Some examples of services and dementia, and find out more about the
support to help people living with dementia condition.
include:
• specialist day centres; When someone is living with dementia,
they need:
• respite care or short breaks;
• support to live their life;
• assistive technology and community
alarms; • reassurance that they are still valued
• home care; and that their feelings matter;
• meals at home; • freedom from as much external stress as
possible; and
• community equipment;
• appropriate activities and stimulation
• extra care sheltered housing; and
to help them to remain alert and
• carers’ support groups. motivated for as long as possible.
Visit www.carechoices.co.uk for further assistance with your search for care 19ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY
THE HANDBOOK FOR RELATIVES
YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS
OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.
Care Select delves further into the subject of arranging support for a loved one,
including detailed information on different types of care and support, as well as:
• Understanding their needs
• Choosing care
• Broaching difficult conversations
IT?
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WHAT IF I MAKE T HO CHOOSE?
WWW.CARESELECT.CO.UK
20 For assistance with finding care and support, call Care Choices on 0800 389 2077Dementia Friends well. Continuity of care can be provided by
either care agencies or carers employed
People with dementia sometimes need a directly by the person or his or her family.
helping hand to go about their daily lives
and feel included in their local community. Specialist dementia day centres
Dementia Friends is giving people an
understanding of dementia and the A good day care service will be able to
small things they can do that can make a offer a range of activities and support that
difference to people living with dementia will enable the person with dementia to
– from helping someone find the right bus retain skills and remain part of their local
to spreading the word about dementia. See community.
www.dementiafriends.org.uk for further
information. Specialist day centres for people with
dementia should be organised and run
Respite care with their needs in mind, aiming to build on
their strengths and abilities. Activities may
Spouses, partners and relatives who care include outings, entertainment, personal
for a person with dementia may require a care, meals, hairdressing and support for
break from their caring responsibilities. This is carers.
known as ‘respite care’ and may be a regular
break of a few hours a week or a period of a Attendance at day centres can be offered
few weeks. It may be planned or be required from just a few hours a week to a number
in an emergency and can involve the person of days. Contact the council or your local
with dementia attending a day centre or a Alzheimer’s Society office for more details,
care worker visiting the person’s home to see ‘Useful local contacts’ on page 77.
enable the carer to have a break. Contact the
council to see if you are eligible for support Alzheimer’s Society
with arranging these services, see page 14
for information on assessments. This leading charity works to improve
the quality of life of people affected by
Care at home dementia. If you have concerns about any
form of dementia, please contact your local
It can often be best for a person with office for information and support and
dementia to stay living in their own home for access to local services. See page 77 for
as long as possible. This may mean that they contact details.
require some support services at home.
Alzheimer’s Society’s National Dementia
The person living with dementia will respond Helpline is available on 0300 222 1122 and
best to the same care staff who know them can provide information, support, guidance
and signposting to other appropriate
organisations. The Helpline is open from
9.00am to 5.00pm, Monday to Friday and
10.00am to 4.00pm, Saturday and Sunday.
For more information on care homes for
people with dementia, see page 43.
Visit www.carechoices.co.uk for further assistance with your search for care 2122 For assistance with finding care and support, call Care Choices on 0800 389 2077
Home care agency checklist © 2017 Care Choices Ltd
Agency 1 Fees per week Quality rating*
£
Agency 2 £
Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes.
About the agency Accommodating your needs
How long has the agency been Can the agency accommodate your
operating? needs if they increase? Ask about the
process for this.
How long are staff allocated per visit?
Does the agency have a training
Can you contact the agency in an
scheme in place?
emergency or outside office hours?
Are all staff trained to a certain level?
Does the agency have experience
with your specific needs? Are staff able to help with
administering medication if required?
Staff
Is there a way for staff to communicate
with each other about the support they
Are you likely to be visited by different
provide when they visit you? How?
staff each day?
Are all staff checked with the Regulation
Disclosure and Barring Service?
Will your support plan be reviewed at
Will you be notified in advance if your
regular intervals?
care worker is on holiday or sick?
Can you see the agency’s contract terms?
Are staff matched to you specifically,
based on your needs and preferences? Can you lodge a complaint easily?
Can you meet your care worker(s) Are complaints dealt with quickly?
before they start?
Can you see a copy of the agency’s
Does the agency have both male and CQC registration certificate and
female staff? quality rating?
Notes
*See page 49.
Visit www.carechoices.co.uk for further assistance with your search for care 23Paying for care in your home
Councils provide upfront information on how
much people can expect to pay for home
care and how charges are worked out. This
information must be made available when
a needs assessment is carried out. Written
confirmation of how the charge has been
calculated must be provided after a financial
assessment.
If you have more than £23,250 in savings
or capital you will have to pay the full cost
of your care. The value of your home is
not counted when working out charges for
non-residential care. If you have more than
£23,250, you should tell Adult Social Services
when your savings are likely to fall below this
amount.
The council calculates charges in accordance
with national eligibility criteria set by the assist you with claiming your full entitlement.
Government. This ensures people are only Figures mentioned here may change over
required to pay what they can afford, the lifetime of this Directory.
taking into account capital, income and
expenditure. Non-means tested care and
support
Your assessment looks at how much money
you have coming in, gives an allowance Care provided by the NHS is free; for
(set by the Government) for everyday living example, services provided by a community
expenses and makes allowance for disability- or district nurse. Some people do not have
related expenditure. This is the extra amount to pay towards care services. For example,
you spend as a result of your disability or aftercare services provided under section
illness. Adult Social Services can help you to 117 of the Mental Health Act are free
identify these costs. They will also carry out of charge.
a full benefit check and, if you want them to,
If you need care or support you may be
eligible to claim Attendance Allowance (AA),
or Personal Independence Payments (PIP).
AA and PIP are non-means tested benefits.
Provided you are eligible, you can receive
AA or PIP regardless of how much income
or capital you have. AA is payable to people
over the age of 65 and PIP to those aged 16
to 64. There are different rates that can be
awarded, dependent on the level and type of
help you need. These can be found at
www.gov.uk
24 For assistance with finding care and support, call Care Choices on 0800 389 2077Other ways to fund your care take shared responsibility for the suitability
and support of any product they recommend.
It is important to seek independent financial The Society of Later Life Advisers
advice if you are paying for your own care (SOLLA)
and support. There are independent financial Aims to assist consumers and their
advisers that focus specifically on care families in finding trusted, accredited
funding advice, often referred to as specialist financial advisers who understand
care fees advisers. They are regulated by the financial needs in later life.
Financial Conduct Authority (FCA) and must Web:
stick to a code of conduct and ethics and www.societyoflaterlifeadvisers.co.uk
The Money Advice Service
A free and impartial money advice service
set up by the Government.
Tel: 0800 138 7777
Web: www.moneyadviceservice.org.uk
Further information on paying for care can
be found beginning on page 45.
What do
you think
about this
publication?
Complete our short questionnaire
www.carechoices.co.uk/reader-survey
Visit www.carechoices.co.uk for further assistance with your search for care 25ACE CARE 4 YOU
Live-in Care
HOMECARE
HOMECARE SERVICES
SERVICES from £695 per week
Ace Care 4 You provides a bespoke home care
service that is of high quality and affordable. We
can match our services to your requirements and The alternative to Care Home admission.
offer a range of home, personal care and nursing
services tailored to each individual’s needs. Live-in Care enables anyone with care needs to
continue living in their own home with a
“When it comes to homecare Ace round-the-clock care worker.
has all the Aces 4 You”
To find out how we can help you, call Michael
Office: 01442 256509
Mobile: 07710 154156
08000 121 247 | www.liveincare.info
www.acecare4you.com
CARE VISITS AT HOME
We care passionately
We offer a unique service of
tailored care visits from 30 www.carechoices.co.uk
minutes to full live in support.
Stevenage & North Herts
Tel: 01462 676555
Email: stevenage@bluebirdcare.co.uk
www.bluebirdcare.co.uk SEARCHING FOR CARE
OPTIONS IN YOUR AREA?
WHAT ARE THE CARE OPTIONS? With so many providers to choose from where do you start?
HOW WILL I KNOW WHICH TO CHOOSE?
• find care providers quickly and easily
VISIT THE CARE SELECT WEBSITE • search by location and care need
WWW.CARESELECT.CO.UK • information on care quality
• links to inspection reports
• additional care provider information, photos and
direct website links
• brochure requests
Developed by the publisher of this Directory
CALL CARE SELECT FOR MORE INFORMATION: Alternatively, call our friendly team on 0800 389 2077
to talk to someone directly.
0800 389 2077
26 For assistance with finding care and support, call Care Choices on 0800 389 2077Home care providers
Home care providers
ABBOTS CARE LTD (HERTFORDSHIRE) ALLIED HEALTHCARE GOLDSBOROUGH
St Albans – STEVENAGE
Tel: 01727 891004 OP D PD LDA SI Stevenage
Tel: 01707 636405 OP D PD LDA SI YA
AC HOMECARE
Welwyn Garden City ANCHUSA CARE
Tel: 01707 696474 OP D PD LDA MH SI YA Hitchin
ACCEDO CARE HEAD OFFICE Tel: 01462 338343 OP D PD MH SI YA
Waltham Cross ARCHERS COURT
Tel: 0203 418 8180 PD LDA MH YA Hitchin
ACCUROCARE WEST HERTS Tel: 01462 423852 OP D PD LDA MH SI
Watford
Tel: 01923 350369 OP D PD LDA SI YA BALDOCK MANOR
Baldock Advert page 60
ACE COMMUNITY CARE LTD Tel: 01462 490311 OP LDA MH YA
Hitchin
Tel: 01462 429755 OP D PD BEAU SEJOUR CARE SERVICES
St Albans
ADICO CARE
Tel: 01727 859948 OP PD LDA YA
Hoddesdon
Tel: 01992 469540 OP D YA BLUEBERRY HILL CARE LTD
AGINCARE Welwyn Garden City
Hertford Advert page 26 Tel: 01707 881258 OP D PD LDA YA
Tel: 0800 012 1247 OP D PD LDA MH YA AD BLUEBIRD CARE
AINSWORTH CARE (CHILTERN AND DACORUM)
Kings Langley Hemel Hempstead Advert page 26
Tel: 01923 269877 OP D PD SI YA Tel: 01442 933499 OP D PD
ALBAN CARE COMPANY BLUEBIRD CARE
St Albans (EAST HERTFORDSHIRE)
Tel: 01727 757465 OP YA Hertford
Tel: 01920 465697 OP D PD LDA SI YA
ALINA HOMECARE HARPENDEN
Harpenden BLUEBIRD CARE
Tel: 01582 218222 OP D PD LDA MH SI YA AD (ST ALBANS)
ALINA HOMECARE HEMEL HEMPSTEAD St Albans
Hemel Hempstead Tel: 01727 261000 OP D PD YA
Tel: 01442 793322 OP D PD LDA MH SI YA AD BLUEBIRD CARE
ALINA HOMECARE STEVENAGE LTD (STEVENAGE AND NORTH HERTS)
Stevenage Letchworth Garden City Advert page 26
Tel: 01438 722663 OP D PD LDA MH SI YA AD Tel: 01462 676555 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 27Home care providers continued
BLUEBIRD CARE CARE4U2DAY LTD
(WATFORD AND THREE RIVERS) Hemel Hempstead
Watford Advert page 26 Tel: 01442 462159 OP D PD YA
Tel: 01923 775300 OP D PD LDA MH SI
CAREMARK
BLUEBIRD CARE (WELWYN AND HATFIELD) (NORTH HERTS AND STEVENAGE)
Hatfield Letchworth Garden City
Tel: 01707 263723 OP D PD LDA SI YA Tel: 01462 708714 OP D LDA MH SI YA
BROAD OAK MANOR DOMICILIARY CARE CAREMARK WATFORD & HERTSMERE
Hertford Advert inside back cover Watford
Tel: 01992 551900 OP Tel: 01923 729898 OP D PD LDA MH YA
BUSHEY HOUSE BEAUMONT DCA CHELMSCARE LTD
Bushey Advert page 62 Borehamwood
Tel: 0203 394 0989 OP Tel: 0208 953 8369 OP D PD LDA MH YA
BY YOUR SIDE HOMECARE CHORLEYWOOD BEAUMONT DCA
Hemel Hempstead Advert page 18 Chorleywood Advert page 62
Tel: 01442 219746 OP D YA Tel: 01923 700620 OP
CAMPHILL ST ALBANS
CITY CARE WELWYN
St Albans
Welwyn Garden City
Tel: 01727 811228 OP LDA MH
Tel: 01707 800523 OP D PD SI YA
CARE 121 SERVICES LTD – HEAD OFFICE
COMMUNITY SUPPORT SERVICE (DOM CARE)
Stevenage
Rickmansworth
Tel: 01438 537444 PD LDA MH SI AD
Tel: 01923 713620 LDA
CARE BY US – NORTH LONDON AND WEST
HERTFORDSHIRE COMPASSIONATE HERTS LTD
Hatfield Hemel Hempstead
Tel: 0208 099 8276 OP D PD LDA MH SI YA AD Tel: 01442 450560 OP D PD MH SI YA
CARE BY US LTD CONNECTIONS HEALTHCARE
Bishops Stortford Stevenage
Tel: 01279 755875 OP D PD LDA MH SI YA AD Tel: 07476 653776 OP D LDA YA
CARE FOR FREEDOM LTD CROMWELL AVENUE
St Albans Cheshunt
Tel: 01727 834557 OP D PD LDA MH SI YA AD Tel: 01992 622032 OP LDA SI YA
CARE FULLY LTD CROSSROADS CARE HERTFORDSHIRE NORTH
Stevenage Hitchin
Tel: 01438 722665 OP D PD MH SI Tel: 01462 455578 OP D PD LDA MH SI YA AD
CARE HERTS LTD CROSSROADS HERTFORDSHIRE SOUTH
Welwyn Garden City Borehamwood
Tel: 01707 881379 OP D PD LDA YA Tel: 0208 905 1158 OP PD LDA MH YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted
28 For assistance with finding care and support, call Care Choices on 0800 389 2077Home care providers continued
CUFFLEY CARE AT HOME SERVICE GLENHOLME LIVING SOLUTIONS LTD
Cuffley St Albans
Tel: 01707 876197 OP D PD LDA SI YA Tel: 07780 221550 LDA
DELIGHT SUPPORTED LIVING LTD GOMBARDS
Letchworth Garden City Welwyn Garden City
Tel: 01462 684757 OP D PD LDA MH SI YA Tel: 01483 712892 PD LDA
DELROW COMMUNITY GREENWOOD LODGE
Watford St Albans
Tel: 01923 856006 OP LDA MH Tel: 01727 872181 LDA YA
DESTINY SUPPORT CARE HALES GROUP LTD – STEVENAGE
Stevenage Stevenage
Tel: 01462 429701 OP D PD MH Tel: 01438 765715 OP D LDA MH AD
DOVES CARE AGENCY LTD HAND IN HANDS
Watford
Letchworth
Tel: 01923 693755 OP D PD YA
Tel: 0845 275 8000 LDA
EUREKA CARE SERVICES
HARPENDEN MENCAP DOMICILIARY SERVICE
Hertford Advert page 30
Harpenden
Tel: 0800 411 8820 OP D PD LDA MH SI
Tel: 01582 763679 LDA YA
EUROPEAN NURSING AGENCY LTD
HAVEN HOME SUPPORT LTD
Welwyn Garden City
St Albans
Tel: 01707 333700 OP D PD LDA MH SI YA
Tel: 01923 671699 OP D PD SI YA
EXCLUSIVE CARE LTD
HELPERS HOMECARE LTD
– THE OFFICE
Hatfield Baldock
Tel: 07967 189676 LDA YA Tel: 01462 896853 OP D PD LDA MH SI AD
EXECUTIVE CARE SERVICES HELPING HANDS WATFORD LTD
Hemel Hempstead Watford
Tel: 07931 359586 D PD LDA YA Tel: 01923 461869 OP D PD SI YA
FONTHILL CARE AT HOME HEMPSTEAD HOUSE
St Albans Advert page 68 Kings Langley
Tel: 01727 893104 OP D PD MH SI YA Tel: 01923 299770 OP D PD LDA MH SI YA
FORTIS CARE HERTFORDSHIRE HERONSMERE HOME CARE
Stevenage Rickmansworth
Tel: 01438 487270 OP PD LDA MH YA Tel: 07429 076755 OP D PD YA
FORTUNE LIFE HOME CARE HERTFORDSHIRE DOMICILIARY CARE AGENCY
Watford Stevenage
Tel: 07938 102512 OP D PD SI Tel: 01438 310083 PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted
Visit www.carechoices.co.uk for further assistance with your search for care 29Home care providers continued
HERTFORDSHIRE DOMICILIARY CARE SERVICES HILTON COMMUNITY
Hatfield SERVICES LTD
Tel: 01707 258735 OP PD LDA MH Waltham Cross
Tel: 01992 638361 LDA
HERTFORDSHIRE SUPPORTED LIVING SERVICES
Watford HOME COUNTIES
Tel: 01923 662411 LDA OUTREACH SERVICES
Hemel Hempstead
HERTS HOMECARE
Tel: 01442 254539 OP PD LDA YA
Hemel Hempstead
Tel: 01442 213289 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE
– EAST HERTS & UTTLESFORD
HF TRUST – 38 SOUTH ROAD Sawbridgeworth Advert page 22
Bishops Stortford Tel: 01920 897355 OP D PD LDA MH YA
Tel: 01279 461131 LDA
HOME INSTEAD SENIOR CARE
HIGHTOWN HOUSE – HEMEL HEMPSTEAD & CHILTERNS
Hemel Hempstead Hemel Hempstead Advert page 22
Tel: 01442 292300 LDA Tel: 01442 233599 OP D PD LDA MH SI YA
What do Care and Nursing at Home
you think
about this
publication?
Complete our short questionnaire
www.carechoices.co.uk/reader-survey Do you need a helping hand?
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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
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Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted
30 For assistance with finding care and support, call Care Choices on 0800 389 2077You can also read
