Healthcare BI/Analytics: The Scrabble Conundrum - Joe Van De Graaff, Research Director, BI & Analytics
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Healthcare BI/Analytics: The Scrabble Conundrum Joe Van De Graaff, Research Director, BI & Analytics KLAS Research - www.klasresearch.com
KLAS Mission To improve healthcare technology delivery by honestly, accurately, and impartially measuring vendor performance for our provider partners.
KLAS: Who We Are • Healthcare IT market research firm with 15 years of vendor performance data • Over 1,000 hours/month talking to providers who rate 900+ products and services from 250+ vendors worldwide
KLAS Disclaimer Information contained herein does not represent KLAS opinion. Content comes primarily from provider interviews conducted by KLAS and includes strong opinions reflecting the emotion of success and, at times, failure. The information is intended solely as a catalyst for a more meaningful and effective investigation on the organization’s part and is not intended nor should it be used to replace providers’ due diligence.
Healthcare BI Market: The Race Has Started
http://www.youtube.com/watch?v=bYvbaqfq9mI
Scrabble: favorite board game to play with my wife. I haven’t won in 5+ years (really)…
The Scrabble BI/Analytics Conundrum
• Lots of tiles; lots of players
• More vendors want in
• Same letters, but confusing
words
• Who will be the winner?
What Providers Want
What Providers Have
How Vendors View Themselves
KLAS 2013 BI Perception Research
Key Research Question:
• Which BI vendor do
providers expect to stand
out in healthcare as the
market leader in enterprise
analytics?Uncertainty Abounds (Image from KLAS BI Perception Report 2013)
Perceived Leadership Areas
(Image from KLAS BI Perception Report 2013)
Provider needs for BI and
analytics may vary greatly, and
BI Tool Set Visual Data Discovery EDW/Data Population Health Embedded
often lead to the selection of
(i.e. Enterprise (Visual self-service BI) Warehousing Related Analytics Analytics
multiple products and/or vendors.
Reporting, Dashboards) Platform
To help providers, KLAS provides
a basic categorization of vendors
below to reflect the main one or Dimensional Insight QlikView Caradigm Advisory Board Epic
two areas where they are
IBM Tableau Explorys Explorys
perceived as potential leaders.
McKesson SAS Health Catalyst OptumInsight
(This categorization is not
Microsoft IBM Verisk
intended to be a full
representation of all offerings Microstrategy Microsoft Wellcentive
vendors have, but rather is Oracle Oracle
focused on the research results SAP
from this perception study).
Vendors noted in the table are
those who received at least one
mention from providers as a
potential future leader in
enterprise analytics.Enterprise/Department: Movement Both Ways
A Trend Worth Highlighting
“The problem with the BI vendors is the same problem we
have been talking about for decades…A system that gives
me a blank piece of paper to start with is not helpful. The
tools that are helpful are the ones that come with best
practices for metrics and the analyses that are going to be
most useful.”
-CIOPerceived Potential Leaders: BI Tool Depth & Healthcare Specificity (Image from KLAS BI Perception Report 2013)
Providers’ Vote: Healthcare Specificity (Image from KLAS BI Perception Report 2013)
Data Analytics = Dollars
“If hospitals can’t produce
data analytics in the next
couple of years, they are
going to suffer. As far as I
am concerned, data is
money in the future.”
-CIOHow to Make Sense of The Maze?
BI Market & Vendor Overview: Keeping as Simple as Possible…
A Look at BI: Starting Simple • Front End (i.e. Data • Back End (i.e. Data Reporting/Presentation) Management) - Standard/scheduled reporting - Data integration (ETL) - Dashboards, scorecards - Data warehouse / EDW - Visual data discovery - Data marts/spheres/cutes
Analytics Tools/Products – Simple
Categories
• Enterprise
(i.e. BI tool sets and platforms –
enterprise capability and use)
• Area Focused
(i.e. focused, area specific
analytics– targeted or
supplemental solutions)
• Application-Embedded
(i.e. reporting/analytics as part of
an existing application – built into
the workflow)Enterprise – KLAS Example Vendor
Categorization
ENTERPRISE*
(vendor agnostic, flexible BI tools or platforms for enterprise use,
i.e., clinical / financial / operational analysis)
Front End Back End
(i.e. Data Reporting/Presentation) (i.e. Data Management)
BI Tool Sets Visual Data Discovery Data warehouse / EDW Data Quality /
Integration
(i.e.stand-alone vendor BI offerings, often multiple BI (i.e. stand-alone tools characterized by ease of use / (i.e. stand-alone data warehouse or EDW used as data
products together, such as standard reporting, end user adoption; most BI Tool Set vendors also offer repository/source of truth; may include some analytic
dashboards, data mining, etc ) this) applications) (i.e. vendor agnostic data integration and management
tools; often used for data cleanliness and ETL)
Dimensional Insight QlikTech Caradigm Dimensional Insight
IBM Tableau Deloitte (Recombinant) IBM
Information Builders TIBCO Explorys Informatica
McKesson Health Care DataWorks Information Builders
Microsoft Health Catalyst Microsoft
Microstrategy IBM Oracle
Oracle Microsoft SAP
SAP Premier SAS
SAS Oracle
Teradata
• *Table/chart not intended to be comprehensive listing of all vendors or vendor products. Vendors shown above primarily based on one or more KLAS evaluations
from provider(s) using the product. Vendors shown as examples to facilitate like-to-like- vendor comparisons. Vendor offerings may differ in functionality, and vendor
listing in chart above not intended to imply KLAS validated enterprise use (please refer to KLAS reports for specific performance data and/or vendor rankings).
• Most BI Tool Set vendors also offer Visual Data Discovery products
• EMR vendors often have products that serve as data warehouse, but typically used just for their own data (such vendors not shown in chart). Examples include, but
not limited to, Allscripts, Cerner, Epic, McKesson, MEDITECH, Siemens.Area Focused – Example KLAS Vendor
Categorization
AREA FOCUSED*
Offerings built for, focused on, or usually deployed for analytics in a certain area;
Related areas to Mainly Clinical BI
usually more packaged than broader/enterprise tools include
• Clinical Decision Support -
Population Health Quality Reporting,
Mainly Clinical BI Mainly Financial BI (vendor examples include
Analytics (i.e. stand-alone products mostly used in (i.e. stand-alone products used mostly in Benchmarking EBSCO, ElSevier, Logical
(i.e. stand-alone products used for usually clinical areas or for clinical data financial areas or for financial data (i.e. stand-alone product suites used for Images, Truven, Wolters Kluwer,
clinical patient/population data analysis) analyses) analyses) external regulatory reporting, ZynxHealth)
benchmarking) • Clinical Surveillance (vendor
examples include CareFusion,
Advisory Board Allscripts (SCA) Infor (Business Intelligence) Insight Health Solutions Hospira, PeraHealth (Rothman),
Truven, Wolters Kluwer)
Explorys Altosoft (Kofax) Kronos (Wrkfrce Analytics) Premier
Forward Health Cerner (Pwr Insight) MedeAnalytics Press Ganey Related areas to Mainly Financial BI
include
McKesson (MedVentive) EMBI Oracle (Hyperion/Essbase) Quantros • Business Decision Support
Optum (Humedica) Harris (CareFx BI) Truven (vendor examples include
Allscripts, McKesson, Siemens,
Phytel MediWare UHC MedAssets, Kreg)
Truven Omnicell (Pandora) Xerox (MIDAS) • Budgeting (vendor examples
include Allscripts, Strata,
Verisk Healthcare Insights, Kreg)
Wellcentive
*Chart not intended to be comprehensive listing of all vendors or vendor products. Vendors shown in chart above primarily based on one or more KLAS evaluations from provider(s) using
the product; vendors shown in chart based on relative like-to-like vendor comparisons; vendor offerings may differ in functionality. Please refer to KLAS reports for specific performance data
and/or vendor rankings.Application Embedded
Reporting and/or analytics from within an application
• Vendor names and products vary greatly (most applications have some
level of reporting)
• More robust embedded reporting/analytics becoming increasingly important
• Not seen as traditional BI products, but play important role when built into
the workflow (i.e. EMR reporting/analytics built into clinical workflow)
• Capability and level of embedded reporting/analytics differs greatly by
application. Some applications have additional capability based on a third
party embedded (i.e. OEM) BI engine or product.Product/Tool Use Depth
Basic Intermediate Advanced
• Knowledge • Knowledge • Deep knowledge
distribution discover, often exploration
• Scheduled report user driven • Predictive and
analysis, • Comparison statistical modeling
distribution analysis, • Ad-hoc BI with
• Known/defined benchmarking real-time data
areas of • Rules based • Intelligence from
measurement operational unstructured data
• Often historical intelligence analysis (i.e., large
information • Ad-hoc reporting data)A Look at Actual Vendor Performance, Best
in KLAS Rankings for BI Market (Dec 2012)
• Overall performance
ratings, customer
satisfaction
• Included vendors
must meet multiple
criteria (number of
clients, use criteria,
etc.)BI Can Be Daunting…
http://www.youtube.com/watch?v=wPOgvzVOQigWill My BI Vendor Catch Me?
(Image from KLAS BI Performance Report 2012)
Key
Performance
Indicators –
Ranked
Enterprise
Vendors
Common challenge: unsatisfactory provider experiences
with vendor service delivery (i.e. executive involvement,
support experience)Influence on Change?
(Image from KLAS BI Performance Report 2012)
BI Vendor/
Product Impact
on Change
N=227
1-5 scale
1=no impact
3=average impact
5=high impactRecently Completed Projects
(Image from KLAS BI Performance Report 2012)
How BI is being
Used—Most
Recently Completed
BI Project
N=189
“Other” includes Data
Repository/Warehouse, No Recent
Projects, Outcomes/ACO Analysis, BI
Solution Implementation/Upgrade,
Predictive/What-if Modeling Analysis,
Reporting Setup/Maintenance, and
Coding/Documentation Analysis.The Right Resources for BI: Important!
http://www.youtube.com/watch?v=80TE_pnHKV4Peer Advice for BI
(Image from KLAS BI Performance Report 2012)
N = 160Questions?
Joe Van De Graaff
KLAS Research
joev@klasresearch.com
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