Head of Operations Candidate Brief for the position of - Alliance Medical - Odgers Berndtson
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Candidate Brief for the position of Head of Operations Alliance Medical July 2021
Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
Company Overview
Alliance Medical works both independently and in partnership with healthcare providers to deliver a wide
range of imaging services. Continually investing in the latest technologies, we operate a number of
nationwide cutting-edge imaging centres, as well as having one of the largest fleets of mobile MRI, PET/CT
and CT scanners in the UK.
We are continually investing in the best talent and the workforce of the future, so whether you join us at our
central support office or in one of our static or mobile imaging centres, you will receive some of the best
rewards in the industry, including unrivalled professional opportunities. Most importantly, you will become
an integral part of our growing team. We work in partnership to get better every day.
In November 2016, Alliance Medical was acquired by Life Healthcare, an international healthcare provider
operating primarily in South Africa.
Life Healthcare has been in business for 33 years and is a leading hospital provider with 63 hospitals and
clinics, over 8,600 beds and treating circa 650,000 patients each year in South Africa.
Alliance Medical Group is Europe’s leading independent provider of imaging services and we undertake
more than 2m scans each year across more than 10 countries.
By uniting technical excellence and exceptional service in a business model that delivers outstanding value
for money, we have enjoyed consistent growth for more than 25 years. We work collaboratively with
clinicians, healthcare organisations and academic institutions to provide high quality and cost effective
imaging for our customers and better services for our patients.
Alliance Medical is committed to collaborating with the NHS across primary, secondary, community and
specialist care. We operate flexible, innovative models that place patients, clinicians and trusts at the heart of
what we do.
Each year, Alliance Medical provides imaging services to c. 700,000 patients in the UK through three main
channels:
◼ Diagnostic Imaging: providing MRI, DEXA, CT, X-ray and ultrasound imaging.
◼ Molecular Imaging: providing PET-CT imaging.
◼ Radiopharmacy: producing radioactive tracers that are central to PET-CT scans.
Demand for Diagnostic Imaging in the UK is increasing 10% year on year. We are committed to being a key
part of the solution and working with the NHS and private partners to help meet this demand.
Diagnostic Imaging Services
Alliance Medical makes life easier for hospitals and clinicians. Our managed services are designed to take as
much of the management and financial burden from our clients’ shoulders as possible, leaving them free to
concentrate on patients and medical outcomes.
We help increase imaging capacity, integrate leading-edge scanning equipment, and deliver a high quality
and efficient service that is a natural extension of the hospital's existing patient offering with the following
options:
◼ Mobile services
2Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
◼ In-house services
◼ Modular buildings
National PET/CT Contract
In early 2015, NHS England selected a Collaborative Network, led by Alliance Medical, to provide PET - CT
scanning services across 30+ locations in England over a period of ten years.
As part of the contract, Alliance Medical will invest over £80 million over the life of the contract to improve
the current infrastructure. We are also increasing the number of sites at which PET - CT services are
delivered. These pledges demonstrate Alliance Medical’s support for NHS England’s objective to optimise
patient access and reduce geographical variability (postcode lottery) in the quality of PET - CT
infrastructures.
In addition to scanning services, the collaborative network will also provide first class training and education
for radiologists, technologists and radiographers through a School of Oncology provided by The Christie
NHS Foundation Trust whilst also supporting an increase in the number of clinical research trials.
The new service commenced on 1st April 2015.
The Patient Experience
The patient is at the heart of everything Alliance Medical do, therefore the patient journey and their
experience is of paramount importance. Our scanning locations are situated in a variety of different settings,
including private clinics, NHS hospitals, private network hospital imaging departments, and sometimes a
mobile MRI unit.
Most appointments are offered within 10 days of receipt of referral into the patient management centre in
Warwick, and the nearest location to the patient is always prioritised for bookings.
Background to the Role
We are looking for a new Head of Operations for our North client base to manage all regional operations
and lead the team of Unit Managers. The role will need to ensure that Alliance Medical is achieving
contractual performance targets for each client and is providing excellent levels of service to the patient. The
role will require strong stakeholder management, both internally and externally. The ideal candidate will
have an operational background, be an experienced leader, be confident and personable and be driven to
achieve team success. Experience in healthcare is preferred but not essential.
3Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
The Role
Job Title: Head of Operations
Location: Home based
Business Area: Static Operations
Reporting To: COO
UK COO
Head of Head of Head of MI Mobile
Operations Head of Operations Head of Operations
Operations Operations Managers Regions
Area 2 Support
Area 1 Area 3 Area 4 North & South
DI & MI Unit DI & MI Unit DI & MI Unit DI & MI Unit
Managers Managers Managers Managers
Key Responsibilities
The Head of Operations (“HSO”) is responsible for all management matters affecting his/her region
including, but not exclusively, strategy development, business development, account management,
operational management, operational excellence and governance. The HSO is a member of the UK
Operations Executive and Senior Management Team.
In support of Alliance Medical Group and UK priorities, the HSO is responsible for:
Strategy Development & Delivery
◼ Delivery of operational excellence.
◼ Delivery of regional performance targets across financial and nonfinancial measures.
◼ Researching, proposing and developing the regional strategy (in line with the Group and country
strategy) and overall commercial objectives, in consultation with the UK COO.
◼ Defining the regional annual and long-term objectives and agreeing plans to achieve them.
◼ Delivering the regional strategic and commercial objectives across all modalities and delivery channels.
I.e. static, modular, PET- Units and working in collaboration with the Heads of Mobile Operations and
Head of Private Operations to ensure all territory opportunities are maximised.
◼ Identifying, negotiating and implementing new commercial initiatives with existing and new customer
base. Supporting Business Development team, and the Chief Commercial and Strategy Officer in
further developing opportunities in region.
4Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
Leadership & Development
◼ Leading the local management team, consistent with the regional strategy and commercial objectives
agreed by the UK Board.
◼ Working collaboratively with UK Operations Executive to ensure UK targets and objectives are met.
◼ Ensuring that the development needs of the local management team are identified and endeavoured
to be met.
◼ Ensuring local managers are supported in delivering operational excellence and productivity within
their respective accountabilities.
◼ Developing a regional succession plan for key roles, including that of HSO.
◼ To embody the Alliance Medical values and ensure they are reflected throughout the region.
Relationship Management
◼ Developing strong commissioner, customer, and regulator relationships in support of the country and
regional strategic objectives and including NHS Trust senior executives, clinical commissioning senior
executives, reporting radiologists and referring clinicians, as well as private, research and other health
organisations
◼ Building collaborative networks with existing or potential new partners in support of the regional
strategic objectives.
◼ Developing and implementing a regional patient engagement framework.
◼ Maintaining an on-going dialogue with all members of the UK Senior Management Team.
◼ Representing and promoting Alliance Medical at regional and national events as appropriate.
Governance
◼ Maintaining and protecting the reputation of Alliance Medical.
◼ Ensuring high standards of clinical governance and patient care are maintained, including adherence
to external legal and regulatory requirements. For example, the Care Quality Commission.
◼ Ensuring high standards of corporate governance and personal behaviour are maintained.
◼ Ensuring Unit Managers are supported to fulfil their role as Care Quality Commission registered
managers.
◼ Ensuring the PET mobile Regional Managers and their teams are supported to fulfil their role to the
best of their ability to comply with the requirements of The Care Quality Commission
◼ Ensuring effective financial governance through the efficient use of resources, financial control and
financial planning.
◼ Identify key risks and introduce mitigating action plans as appropriate.
◼ Ensuring that appropriate priority is given to providing accurate, clear and timely reports to the UK
Board.
◼ Ensuring that the UK COO is alerted to forthcoming complex, contentious or sensitive issues affecting
the region of which they might not otherwise be aware.
◼ Employees must be aware of the responsibilities placed on them under the Health and Safety at Work
Act (1974) and any subsequent relevant legislation and must follow these in full at all times, including
ensuring that they act in line with all agreed procedures at all times in order to maintain a safe
environment for patients, visitors and staff.
◼ Ensure full compliance with all current AML policies and procedures, local rules and extant legislation,
highlighting any changes to operational protocols, procedures and SOPs within own area and
contribution to their review.
5Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
Job Dimensions – Direct/Indirect Reports and Financial Responsibility
Financial / Budgetary Responsibility
◼ Circa £20-25m revenue budget – between NHSE Contract and business as usual operations.
◼ Circa 15 to 20 regional sites.
◼ Circa 100 - 140 management, clinical and non-clinical employees for each region.
Decision Making Responsibility
◼ Capital and recruitment decisions (as delegated by the UK Board).
◼ Defining the regional annual and long-term objectives and agreeing plans to achieve them.
The Candidate
Job Knowledge, Skills and Experience
◼ Graduate level qualifications.
◼ Significant operational experience.
◼ Experience in identifying commercial opportunities, negotiating and administering commercial
contracts.
◼ Strong financial understanding, analysis and problem-solving skills.
◼ Strong understanding of both national and regional health sectors including current and future trends.
◼ Previous experience in a senior leadership role working within, or with, the public or independent
health sector, including experience of having sold service propositions within the NHS is preferred but
not essential.
Behavioural Competence
◼ Ability to lead in a geographically dispersed, multi-disciplinary healthcare environment and to build,
lead and mentor a diverse team.
◼ Strong customer focus with expertise in developing and maintaining effective relationships with diverse
stakeholders.
◼ Ability to relate to all levels of management and staff.
◼ Excellent communication and influencing skills.
◼ Experience of successful relationship management with senior NHS executive and consultant staff.
6Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
Alliance Medical Values
Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they
demonstrate these values themselves and how they engage their teams to work in this way.
Collaboration:
We work together and in partnership for all our patients. We respect expertise and combine it to achieve
more.
Excellence:
We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality
of care. We treat our patients and each other with compassion, dignity and respect.
Learning:
Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that
each and every one of us keeps on learning and that we continuously look for improved ways of working.
Efficiency:
Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce
resource of healthcare more intelligently so that more people can live longer, fuller lives.
Openness:
We act with transparency and honesty in everything we do, where staff are encouraged to speak up to
ensure a safe and secure environment for our patients.
Timetable
Search closes 6th Aug 2021
Berwick interviews w/c 9th Aug / w/c 16th Aug 2021
Client 1st stage interviews w/c 23rd Aug 2021
Client 2nd stage interviews w/c 30th Aug 2021
Salary & Benefits
◼ Competitive
◼ Annual bonus scheme OTE 20% of salary
◼ Long term incentive payment OTE allocations 30% of salary
◼ Company car / Cash allowance (£5,400)
◼ Pension: 7% matching contributions (min 4%)
◼ 25 + 8 annual leave (rising to 30 +8 between 5 and 10 years of service)
◼ Life assurance @ 4 x annual salary
◼ Family friendly and other wellbeing benefits.
7Candidate Brief – July 2021 Berwick Partners an Odgers Berndtson company
How to Apply
The preferred method of application is online at www.berwickpartners.co.uk/83368
If you are unable to apply online please email your application to response.manager@berwickpartners.co.uk
All applications will receive an automated response.
All candidates are also requested to complete an online Equal Opportunities Monitoring Form which will be
found at the end of the application process.
For detailed information on how we process your personal data, please review our privacy policy on our
website https://www.berwickpartners.co.uk/privacy-policy/
In line with GDPR, we ask that you do NOT send us any information that can identify children or any of your
Sensitive Personal Data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade
union membership, data concerning health or sex life and sexual orientation, genetic and/or biometric data)
in your CV and application documentation. Following this notice, any inclusion of your Sensitive Personal
Data in your CV/application documentation will be understood by us as your express consent to process this
information going forward. Please also remember to not mention anyone’s information or details (e.g.
referees) who have not previously agreed to their inclusion.
If you have any queries or would like more information in regard to this document, please contact:
Aemilia Lovatt, Principal Consultant
D: +44 207 518 2690
M: +447793 266959
aemilia.lovatt@berwickpartners.co.uk
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