Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince - Thuringian Agency for skilled personnel Marketing ...
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Quelle: ThAFF Guide: Phone & Personal Job Interview Preparation for Interview and Strategies how to convince Thuringian Agency for skilled personnel Marketing (ThAFF) Speaker: Katharina Palko, M.A.
Thuringian Agency for skilled personnel Marketing Our services - free of charge www.thaff-thueringen.de Online information platform Employment exchange Applicants exchange Tips for a successful application (checklists, sample applications) Information about fairs and events with Thuringian employers 18.06.2018 Seite 2
Content of presentation: Phone Interview What you need to know to act professional Before the phone interview – preparation for the call During and after the phone interview Personal Job interview – what awaits you Before the personal interview - preparation for the job interview. During and after the personal interview. Advise for Participation in Assessment Center 18.06.2018 Seite 3
After your application,…..if the company is interested: Invitation for upstream telephone interview as first step or Invitation for "Normal" personal job interview – which can be followed by another personal interview after selection process 18.06.2018 Seite 4
Purpose of phone or personal interviews: It is a candidate screening method. The interview is an elimination process. The employer is trying to weed out those who are not the most worthy of the position. Candidates who „pass“ the phone interview are offered a face-to-face interview. 18.06.2018 Seite 5
Part I: Phone Interview 18.06.2018 Seite 6
Before the Phone Interview Purpose of a phone interview: unannounced or with an appointment – you will receive a call or E-Mail What is important for the company: First impression of the behavior of an applicant Questions regarding your salary expectation if you are to high Questions about your CV/experience or current situation Your availability Employee need more information about candidates: Effect on the phone linguistic Expressiveness Responsiveness Logical thinking Situation-appropriate behavior Reasoning ability 18.06.2018 Seite 7
Why do you need to do a phone interview? A interviewer may looking for: Fill in missing information or clarify details. Determine whether you have the right qualifications. Assess how good of a communicator you are. Decide if they can afford you. Figure out how well you would fit within the company. 18.06.2018 Seite 8
What else Recruiters want to find out: Do you fit professionally? Do you fit humanly into the team / company? Are you really interested in the company as an employer? Do you know what really matters in practice? (especially for graduates) Which values, plans etc. do you have? Can you present yourself well? (Conversation) Soft skills, Tapping "of the curriculum vitae " untruths " Are there any "deficiencies" that can not be identified from the documentation? 18.06.2018 Seite 9
Purpose of phone interviews: Chances for applicants in phone interviews Applicant can find out: Do you fit in with the company or team (human / professional)? Does the company / advertised job match my expectations? Are there development perspectives? Information about working hours, holidays, salary (material and immaterial services of the company) 18.06.2018 Seite 10
Invitation for Phone Interview Before the Phone Interview – preparation and research! Even if you are invited only for a phone interview… Go through job requirements and tasks / Job description Clarify the salary range for the position Survey your own CV Justify a CV Elaborate questions (team size, organizational structure, training opportunities) Be prepared for a phone call of 20-30 Minutes more or less 18.06.2018 Seite 11
Preparing for phone interview Preparing for phone interview - Be well informed Do research about the company and your contact person in the company Purpose of the organization History of the organization (founding, strategic steps) Facts and figures (from professional article, annual report, image brochure, business section of the newspaper, company homepage) Products, service, brands Image, special services, important people 18.06.2018 Seite 12
Preparing for phone Interview Mailadresse – so nicht! 18.06.2018 Seite 13
Get Ready for the Call Before the call, confirm all the details including the date, time and who you will be talking to. Be sure you know whether the interviewer is calling you or if you need to make the call. Use a quiet, comfortable, and private space with no distractions so you can focus on the interview. 18.06.2018 Seite 14
Before the Phone Interview Phone Interview Tips: Keep your Resume in clear view, on the top of your desk, or tape it to the wall near the phone, so it's at your fingertips when you need to answer questions. Have a short list of your accomplishments available to review. Have a pen and paper handy for note taking. Turn call-waiting off, so your call isn't interrupted. If the time isn't convenient, ask if you could talk at another time and suggest some alternatives. Turn off the stereo and the TV. Close the door. If you have a landline, use that instead of your cell phone. That way, you'll eliminate the possibility of poor reception or dropped calls. 18.06.2018 Seite 15
Advise for conversation on the phone: Do not get involved in an inappropriate situation. Choose a quiet place for the conversation. Prepare well for the telephone interview. Formulate short and precise answers. Ask questions. / Do not ask about the salary / Number of vacation days. Do not interrupt your interviewee. Take notes if necessary. 18.06.2018 Seite 16
Do´s During the Phone Interview • Do keep a glass of water handy, in case you need to wet your mouth. • Do smile. Smiling will project a positive image to the listener and will change the tone of your voice. It can also be helpful to stand during the interview, since this typically gives your voice more energy and enthusiasm. • Do speak slowly and enunciate clearly. • Do use the person's title (Mr. or Ms. and their last name.) Only use their first name if they ask you to. • Do take your time — it's perfectly acceptable to take a moment or two to collect your thoughts. 18.06.2018 Seite 17
Do´s and Don´ts during the Phone Interview • Do take notes when possible on what questions came up. • Do give short answers. • Do remember your goal is to set up a face-to-face interview. At the end of your conversation, after you thank the interviewer, ask if it would be possible to meet in person. • Don't interrupt the interviewer. • Don't smoke, chew gum, eat. 18.06.2018 Seite 18
Proper Phone Interview Etiquette Answer the phone yourself, let family members and/or roommates know you are expecting a call. When you answer the phone, answer with your name i.e. Jane Doe (in a perky tone of voice), so the interviewer knows they have reached the right person. Use the interviewer's title during the conversation (Mr. or Ms. and their last name.). Only use a first name if they ask you to. Otherwise, use the formal title. Listen carefully to the interviewer and don't start speaking until the interviewer finishes the question. If you have something you want to say, write it down on your notepad and mention it when it's your turn to talk. Don't worry if you need a few seconds to think of a response, but don't leave too much dead air. If you need the interviewer to repeat the question, ask. 18.06.2018 Seite 19
Phone Interview Questions from Interviewer in a phone interview What is your expected salary? Tell me about your experience in this position. Why are you leaving your current position? What is the most difficult part of this position? What is the most important part of this position? What is your greatest strength? What is your greatest weakness? 18.06.2018 Seite 20
Phone Interview How to handle tough questions? Take your time to answer all questions, prepare especially for tough questions. Answer in a way that is honest and powerful, speak very clear. Impress the interviewer and land the job. Practice your answers and tailor your experiences to the information interviewers need. With the right preparation, you can turn those tough job interview questions into softballs. Don´t get tired of long phone interviews, answer all questions with patience and professional 18.06.2018 Seite 21
Phone Interview Questions to ask the Interviewer How would you describe the responsibilities of this position? What qualities are you looking for in the person you hire to join this company? If I was hired, how would I be interacting with you and your department? What would be your expectations and your measures for success? How would I get feedback about how well my work meets these expectations? What do you view as the most challenging part of this job? Why is the last person who held this position leaving? Who does this position report to? How would you describe the company culture? What is the typical work week? Is overtime expected? How about travel? 18.06.2018 Seite 22
Questions to ask the Interviewer (2): What are the opportunities for advancement with the company? Do you provide continuing training opportunities for your employees? Is there anything else can I tell you about my qualifications? Could I schedule an in-person interview at your convenience? If I am extended a job offer, how soon could I start? When can I expect to hear from you? Are there any other questions I can answer for you? 18.06.2018 Seite 23
After the Phone Interview • Make sure to say thank you to the interviewer. • Once the interview is over, carefully review any notes you were able to take during the conversation. Jot down what types of questions you were asked, how you responded, and any follow-up questions you may have if you have an opportunity for an in-person interview. • Follow up soon after the call with a thank you note that reiterates your interest in the job. 18.06.2018 Seite 24
Part II: Personal Job Interview 18.06.2018 Seite 25
Step 2: Personal Job Interview Invitation for Personal Interview • Confirm the date and time • Check: How to get there (time planning with time buffers) • If you need to travel longer journey you may need to book a room or check the map • Compile documents (job advertisement, CV, cover letter, own questions, writing material, telephone number of the interlocutor) • Prepare with appropriate clothing 18.06.2018 Seite 26
The Job Interview The individual Phases of a personal interview start-up phase - mutual presentation, small-talk, conversation process interview phase presentation phase - Presentation of the company, tasks, your questions - Questions about application documents, requirements criteria final phase Questions about salary, further action 18.06.2018 Seite 27
Personal Job Interview Characteristics • 1-3 conversation partners on the company side – or more even, depends to company size and your responsibility in the position • Can include a small test before or after the job interview – on the computer or writing by hand, up to 1-2 hours with a small assessment different phases • Stay with everything yourself! • Think of: eye contact, facial expressions, gestures! Listen actively! 18.06.2018 Seite 28
The Personal Job Interview Notes on body language / behavior Put your Mobile off Always be friendly and open Neat handshake - Initiative emanates from the employer Do not take seats unless instructed to do so Sitting relaxed, without beating or overshadowing one another's legs Keep eye contact, but without stare do not constantly fix the wall, floor or pin Keep hands steady - do not gesticulate too much Extract conversation partner - do not fall into the word 18.06.2018 Seite 29
The job interview What influences the first impression? Appearance Expression Occur Voice Handshake Eye contact 18.06.2018 Seite 30
How to prepare for personal interview: Analyze the Job Make a list of the skills, knowledge, and professional and personal qualities that are required by the employer and are critical for success in the job. Make a Match Make a list of your assets and match them to the job requirements. These might include skills, qualities, certifications, experiences, professional qualifications, abilities, computer skills, and knowledge bases. You can bring up some of these assets when you explain to the employer why you are a great fit for the job. 18.06.2018 Seite 31
How to prepare for personal interview (2): Research the Company It´s important to find out as much as you can about not only the job, but also the company. Company research is a critical part of interview preparation. It will help you prepare to both answer interview questions about the company and to ask the interviewer questions about the company. Practice Interviewing Take the time to practice answering interview questions you will probably be asked during a job interview. This will help give you a chance to prepare and practice answers, and will also help calm your nerves, because you won't be scrambling for an answer. 18.06.2018 Seite 32
How to prepare for personal interview (3): Get Your Interview Clothes Ready Don't wait until the last minute to make sure your interview clothes are ready. Have an interview outfit ready to wear at all times, so you don't have to think about what you're going to wear. Regardless of the type of job you're interviewing for, that first impression should be a great one. Dress accordingly in business attire. 18.06.2018 Seite 33
Your personal look for the interview Decide what to do with your hair How you style your hair for a job interview is almost as important as the interview clothes you wear. After all, the interviewer is going to notice everything about you – including your interview attire, hairstyle, and makeup – and you only have seconds to make a great impression. 18.06.2018 Seite 34
How to prepare for personal interview (4): What to bring for a job interview It's important to know what to bring (and what not to bring) to a job interview. Items to bring include a portfolio with extra copies of your resume, a list of references, a list of question to ask the interviewer, and something to write with. What not to bring for a job interview? Cellphone (or at least turn your phone off), a cup of coffee, gum, or anything else beyond yourself and your credentials. 18.06.2018 Seite 35
How to prepare for personal interview (5): Practice Interview Etiquette Proper interview etiquette is important. Remember to greet the receptionist, your interviewer, and everyone else you meet politely, pleasantly, and enthusiastically. During the interview, watch your Body language – shake hands firmly and make eye contact as you articulate your points. Pay attention, be attentive, and look interested. This is something you can work on in your practice interviews. 18.06.2018 Seite 36
Preparation for personal interview (6) Get directions It's important to know where you need to go for your job interview – ahead of time. That way, you'll avoid running late to the interview. Use Google Maps or another app to get directions if you're not sure where you are going. 18.06.2018 Seite 37
The Personal Interview Listening and answer questions During a job interview, listening is just as important as answering questions. If you're not paying attention, you're not going to be able to give a good response. It's important to listen to the interviewer, to pay attention, and to take time, if you need it, to compose an appropriate answer. Also, be ready to engage the interviewer. You want there to be a give and take in the conversation, so you're building a relationship with the interviewer rather than just providing rote responses to questions. Have questions of your own ready to ask the interviewer. Towards the end of the interview, let the recruiter know that you believe the job is an excellent fit and that you are highly interested. 18.06.2018 Seite 38
During the the Job Interview The Job Interview – start with Small-Talk Relaxation of the tense situation can increase your chances of getting the job It is important that you are perceived as sympathetic eye contact show interest (also through body language) harmless topics - weather, holidays, arrival avoid difficult topics - Politics, religion, money Do not forget small talk at the end of the conversation Say thank you for the pleasant conversation and for learning more about the company 18.06.2018 Seite 39
The Personal Job interview Interview Phase – Listen and answer questions 1. Questions from the Recruiter/Employee about your documents/CV Describe your career again! (short description, commenting and substantiating important stations) Tell about yourself! What have you done so far? Why did you study economics? Why did your studies take so long? W.201h8aSteihteo40bbies and interests do you have? 1 8.06
The Job Interview Interview Phase – Listen and answer questions 2. Questions about the career and the last position What are the responsibilities of your job? What does your typical workday look like in your current job? Which works from your area of responsibility do you prefer? Why? Which works from your area of responsibility do you not like? Why not? In which environment do you prefer to work? 18.06.2018 Seite 41
The Job Interview Interview Phase – Listen and answer questions 3. Questions about experiences What were your biggest (professional) successes and failures? What has been your biggest challenge so far? Describe a situation where it was difficult to convince others of an idea? Which projects have you been looking after? 18.06.2018 Seite 42
The Interview Phase Interview Phase – Listen and answer questions 4. Questions about the motivation of the application What prompted you to respond to our ad? What appeals to you in our job advertisement? Why did you apply for a job? How did you come to our company? Why do you want to change your current employer? 18.06.2018 Seite 43
The Interview Phase Interview Phase – Listen and answer questions 5. Questions about self-assessment Please name 3 personal characteristics, which you find especially pronounced! Where do you see your personal strengths? What are your biggest strengths and weaknesses? How would former colleagues describe their strengths? What quality standards do you apply to your own work? How do you deal with criticism? 18.06.2018 Seite 44
The Job Interview Interview Phase – listen and answer questions 6. Questions about the company / job What do you know about our company? How do you imagine a typical working day in our company? Questions about the requirement criteria of the job. Have you already gained experience in the required areas of responsibility? In our job advertisement, we required a degree as an engineer, you have a training as a technician, why did you still apply for this job? 18.06.2018 Seite 45
The Job Interview Interview Phase – Listen and answer questions 7. General questions / work attitude How do you define collaboration? How do you deal with stress? How do you handle instructions? What was your boss and you disagreeing? Always stay loyal! 18.06.2018 Seite 46
The Job Interview Interview Phase – Listen and answer questions 8. Future • What goals have you set for the next five years? • Where do you want to work in 5 years? • What must the position you are looking for offer? • How do you want to achieve your goals? • What are you doing to get there? 18.06.2018 Seite 47
The Job Interview Interview Phase – Listen and answer questions 9. "Final question" in this phase can be: Why should we hire you? What would be the reason why we should just choose you for this position? Why do you think you are suitable for the job? 18.06.2018 Seite 48
The Job Interview Stress Questions What speaks against you as a candidate? Where do the gaps in your CV come from? What are your weaknesses? Why did you need so much time for your studies? Why have you been looking for a job for so long? Why should we just hire you? 18.06.2018 Seite 49
The Job Interview Inadmissible questions • Financial situation (exception: senior executives (m / w) or employees in a special position of trust) • Criminal convictions (exception: it is important for the vacant position, in the field service / driving activities, traffic offenses should be indicated) • severe disability, pregnancy Marital status / partnership Trade union / party affiliation, religion (exception: desired activity for a trade union, party, religious community) 18.06.2018 Seite 50
The Job Interview Presentation question • Presentation of the company and the tasks • History, number of employees, locations, organizational form • Product range, market share, main customers • Main tasks of the job, sources of frustration, powers, competences, training, further education, opportunities for advancement (realistic job preview) • Your questions! • Do you have anymore questions? • What else do you want to know? 18.06.2018 Seite 51
How to answer tough questions? Personality Questions: The interviewer want to see what type of personality you have. Example: What motivates you? – Do not answer: The Paycheck motivates me…. Sample Answers I like to be part of a team with a lot of bright people who have interesting ideas. It really excites me to work with clients on a one-on-one basis and see positive results. I love preparing and giving presentations. Being in front of an audience and seeing them respond to my ideas is a real thrill, and making that connection is inspiring and exciting. I'm really driven by results — I like it when I have a concrete goal to meet, and enough time to figure out a strong strategy for accomplishing it. At my last job, our yearly goals were very aggressive, but I worked with my manager and the rest of my team to figure out a month-by- month strategy for meeting the year-end numbers. It was a real thrill to accomplish that. 18.06.2018 Seite 52
The "Weakness" Questions Example: Have you learned from your mistakes? Answer Sample: I am the kind of person who tries to learn and grow from every mistake…. One thing I have learned from past mistakes is when to ask for help. I have learned that it is far better to ask for clarification and solve an issue right away, than be unsure. I know that your company emphasizes teamwork and the need to be in constant communication with one another, and I think my ability to ask (and answer) questions of my peers would help me fit in very well with your company culture. 18.06.2018 Seite 53
Tell me about your dream job…. Sample Answers: What I look for in a job, and what I love about this …..position, is the ability to utilize my communication and customer service skills. I love interacting with customers and quickly and effectively problem solving with them. My dream job involves an extensive amount of teamwork, such as regular staff meetings and group projects. I love that this job emphasizes communication among colleagues and between management and staff. My previous job was 50% team projects, and I am excited to continue that kind of teamwork and open communication here. 18.06.2018 Seite 54
The Job Interview
What questions can you ask?
• Do not ask first about vacation days and working hours
• Better: questions about the task area, which are still open
• Questions about the company (eg customer base, suppliers etc.)
• Topics that directly affect you in your new position
• Questions about the team, team size
• Questions about the organizational structure, hierarchy levels
• Questions about training opportunities in the company
• What happens after the job interview?
• But do not ask how your chances are (the company will hardly position
itself for that)
18.06.2018 Seite 55The Job Interview Final Phase • Salary • Interest in the position • Status of other application procedures • Adoption with agreement of further action 18.06.2018 Seite 56
Starting Salary for Graduates
Ingenieure Wirtschaftswissenschaften
Master Diplom Bachelor Master Diplom Bachelor
Bundesdurchschnitt 36.000 37.000 32.000 37.500 36.000 32.000
Baden-Württemberg 40.500 42.000 38.500 38.500 38.500 33.000
Bayern 42.300 43.000 40.900 37.500 39.500 35.500
Berlin 35.400 35.700 30.600 32.400 31.800 30.800
Brandenburg 32.400 32.200 30.600 30.600 30.600 30.400
Bremen 34.400 39.400 33.000 36.500 38.800 32.500
Hamburg 42.500 40.000 35.000 40.000 37.200 37.000
Hessen 42.550 39.400 37.500 42.000 40.000 36.300
Mecklenburg-
28.900 30.700 25.800 32.900 33.200 26.800
Vorpommern
Niedersachsen 40.900 41.100 41.700 39.700 39.200 36.800
Nordrhein-Westfalen 42.200 40.200 39.600 40.900 39.600 39.100
Rheinland-Pfalz 42.200 31.200
Saarland 42.500 37.000
Sachsen 37.400 32.900 26.800 39.200 31.600 23.500
Sachsen-Anhalt 29.200 28.200 26.800 29.900 28.000 25.000
Schleswig-Holstein 42.500
Thüringen 37.000 35.500 32.600 37.500 33.800 32.500
Quelle: Berufsstart.de
18.06.2018 Seite 57After the personal interview "How you handle the post-interview process is just as important as how you performed during the actual interview“ The Thank-You Note Most of the pros recommended you send one via email within 24 hours of the interview. Don't follow up too much. Don't change your salary expectations. Don't act like you already have the job. Don't stop looking Even if you feel confident that you will get a job offer, continue looking at other opportunities. 18.06.2018 Seite 58
Strategies during waiting for response • If you did not get any invitation for phone interview or personal interview and no information that recuriting process is closed – follow up on the status of this application and continue job searching for other opportunities. • If the Phone interview few weeks ago and you did not hear of them again – contact the Recruiter/HR Manager and ask kindly about the status. Maybe they will not proceed with your application. • If the personal interview is done – wait if you may need to attend a second interview or if you get positive or negative feedback. Just in case you have another option and need to decide, call them and ask for status. 18.06.2018 Seite 59
Part III: Participation in Assessment Center 18.06.2018 Seite 60
Assessment Center - Content What is a Assessment Center? Who is being tested? Reason for an assessment center What should be tested? 18.06.2018 Seite 61
Assessment Center is….. • It's a series of tests, mock scenarios, and exercises, that recruiters use alongside interviews. These tests determine which candidates will best fit the role that they have applied for, and will best fit with the organization. • You can prepare for an assessment center by brushing up on your interview and comprehension skills. You can also practice for role-playing scenarios and presentations beforehand. • Keep in mind that you may not be competing with other people in your assessment, in which case you're measured against a predetermined standard. Do your individual best, be a good team player, and make sure that you show how well you work with others. 18.06.2018 Seite 62
When do they decide for a Assessment Center? • Personnel selection in bigger organizations (mostly external applicants) • Potential analysis (mostly internal applicants) • Personnel development (mostly internal applicants) 18.06.2018 Seite 63
What exactly do they want to test? • Overall picture of the participant • Participant is confronted with requirements that are not yet in his world of experience (= future target requirements) • Testing behavior in stress, conflict and extreme situations, but also in typical work and life situations • Test of group and social behavior 18.06.2018 Seite 64
Exercises for Assessment Centers • self-presentation • Job Interview • Short presentation / presentation • case study • Guideless and guided group discussion • Mailbag exercise role • Playing game test method • Self- and foreign assessment 18.06.2018 Seite 65
End of Presentation
Thank you for your attention
• een Fritzsche Landesentwicklungsgesellschaft Thüringen mbH
• Mainzerhofstraße 12 (LEG Thüringen)
• 99084 Erfurt
Thüringer Agentur Für Fachkräftegewinnung (ThAFF)
• 0361 – 5603 541 Mainzerhofstraße 12
• doreen.fritzsche@leg-thueringen.de 99084 Erfurt
Tel.: 0361 – 5603 541
E-Mail: welcome-center@leg-thueringen.de
Quelle: fotolia
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