Guest Information and Services - Glen Marion ...
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Guest Information and Services Welcome to Glen Marion Guest House. We trust that you will enjoy a relaxing and memorable stay with us. This booklet is intended for the use by our guests to familiarise themselves with the services and facilities of GLEN MARION GUEST HOUSE. Please keep this booklet in the room. A copy is available in digital format free of charge if you need to have one. Copyright Glen Marion Guest House Rev: Nov 2019 Page 1 of 20
Table of Contents NO SMOKING PLEASE ...................................................................................4 HAVE YOU FORGOTTEN TO BRING SOMETHING? ..............................................4 MAP OF MENLYN AREA ..................................................................................5 GREEN INITIATIVE .......................................................................................6 A ................................................................................................................7 ACCOUNTS: .................................................................................................7 ADAPTERS:..................................................................................................7 AIR-CONDITIONERS .....................................................................................7 AIRPORT: ....................................................................................................7 ANIMALS:....................................................................................................7 B ................................................................................................................7 BAR: ...........................................................................................................7 BAR FRIDGES: .............................................................................................7 BEAUTY SALON: ...........................................................................................7 C ................................................................................................................8 CAR WASH: .................................................................................................8 CHECK-OUT TIMES: ......................................................................................8 CREDIT CARDS: ...........................................................................................8 COMMENTS: ................................................................................................8 CONFERENCE FACILITIES ..............................................................................8 COVID-19 PROTOCOLS .................................................................................8 CAR RENTAL: ...............................................................................................8 CLEANING SERVICE:.....................................................................................8 CHILDREN: ..................................................................................................8 CHURCHES: .................................................................................................8 D................................................................................................................9 DEPARTURE: ................................................................................................9 DOCTOR OR DENTIST: ..................................................................................9 DRINKS: .....................................................................................................9 DSTV ..........................................................................................................9 E ................................................................................................................9 .......................................................................................9 ELECTRICITY: ..............................................................................................9 EMERCENCY (after hours) ..............................................................................9 F .............................................................................................................. 10 FIRST AID: ................................................................................................ 10 FLORIST: .................................................................................................. 10 FOREIGN CURRENCY: ................................................................................. 10 FUNCTIONS: .............................................................................................. 10 G.............................................................................................................. 10 GOLF: ....................................................................................................... 10 GUEST EMERGENCY SUPPLIES: .................................................................... 10 GRATUITIES: ............................................................................................. 10 GYMNASIUM: ............................................................................................. 10 H .............................................................................................................. 10 HAIR DRYERS: ........................................................................................... 10 Page 2 of 20
HAIRDRESSER: .......................................................................................... 10 I............................................................................................................... 11 ICE ........................................................................................................... 11 INTERNET FACILITIES: ............................................................................... 11 IRON/IRONING .......................................................................................... 11 J .............................................................................................................. 11 JOBS ........................................................................................................ 11 L .............................................................................................................. 11 LAUNDRY: ................................................................................................. 11 LIGHTING: ................................................................................................ 11 LINEN: ...................................................................................................... 12 M ............................................................................................................. 12 MEALS TIMES ............................................................................................ 12 M-NET: ..................................................................................................... 12 N .............................................................................................................. 12 NEWSPAPERS: ........................................................................................... 12 NON SMOKING ROOMS ............................................................................... 12 P .............................................................................................................. 12 PARKING:.................................................................................................. 12 PHARMACY: ............................................................................................... 13 PAYMENT OPTIONS: ................................................................................... 13 R .............................................................................................................. 13 ROOM SERVICE: ........................................................................................ 13 RESERVATIONS: ........................................................................................ 13 RULES of the GUEST HOUSE ........................................................................ 13 S .............................................................................................................. 14 SAFE STORAGE: ......................................................................................... 14 SECURITY: ................................................................................................ 14 SHAVERS: ................................................................................................. 14 SHUTTLE SERVICE: .................................................................................... 14 SMOKING: ................................................................................................. 14 SWIMMING POOL: ...................................................................................... 14 T .............................................................................................................. 14 TELEPHONES: ............................................................................................ 14 TELEVISION............................................................................................... 15 TOWELS .................................................................................................... 15 TOILETRIES: .............................................................................................. 15 TRANSPORT: ............................................................................................. 15 V .............................................................................................................. 15 VALET SERVICE: ........................................................................................ 15 VALUABLES: .............................................................................................. 16 W ............................................................................................................. 16 WATER: .................................................................................................... 16 WAKE UP CALLS: ........................................................................................ 16 WI FI: ....................................................................................................... 16 Payment Options ........................................................................................ 18 EMERGENCY CONTACT ................................................................................ 19 IN THE EVENT OF FIRE OR OTHER THREATS .................................................. 19 DISCLAIMER NOTICE / INDEMNITY ............................................................... 20 Page 3 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 NO SMOKING PLEASE SMOKING is NOT allowed by law in any of the bedrooms. Please use the area demarcated for smokers on each floor. HAVE YOU FORGOTTEN TO BRING SOMETHING? Please ask us, we keep an emergency stock of all basic personal necessities. Page 4 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 MAP OF MENLYN AREA Page 5 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 GREEN INITIATIVE Glen Marion Guest House supports the GREEN INITIATIVEs for conserving water and electricity. Water: Water is a scarce resource. Please use it sparingly. • Shower: Please do not run the shower for long periods. • Toilets: are equipped with water saving cisterns. Press I to use half the cistern to flush. Press II to flush all the water in the cistern. • Taps: Close the tap while brushing your teeth or shaving – this can save up to 20 liters of water a month. • Water Leaks: Please report leaking taps or cisterns to management as soon as possible. • “Conserve Water,Conserve Life” • Switch off all lights, TV, Heaters, Fans, Kettle and other appliances when leaving the room. • Use heaters sparingly – rather use the blanket when going to bed. • Set heater to 23º It is a comfortable level of warmth. The heater or air-con will automatically switch off when the ambient room temperature reaches 23ºC. • Switch off unnecessary lights. Only use the light you need. • Switch heater / air-con off when going to bed or leaving the room. • Close the toilet or bathroom door to conserve the ambient room temperature. • Unfortunately, the electricity circuit in the room does not allow for ironing to be done in the room. Consider other guests by keeping the volume of your TV down. No Loud Noises Please Page 6 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 A ACCOUNTS: Please notify reception if you need an update on the balance of your account. Statements can be emailed. ADAPTERS: Adapters for electrical implements are available at reception – your account will be debited until the adapter is returned. 200V ac to 110V ac adaptors are provided for shavers in every bathroom. Also refer to Electricity AIR- Inverter type air-cons are in use in most of the rooms. CONDITIONERS Only rooms 201,202 and 302 does not have air-cons installed. Please make sure the MODE of the aircon is set to the required function you want ie Cool, Heat, Fan etc before you operate the unit. NOTE: serious damage might occur if the mode is changed from cold to heat. Rather switch the unit of and wait 7 minutes after it has stopped before you change the mode and switching it on again. Please do not run aircons through the night – it might just cause you to catch a cold if sleeping with the aircon on cold. AIRPORT: Should you require transport to and from the airport, please notify Reception. OR Tambo international airport is ±45 km (40minutes) away and Lanseria about 53 km and 40 minutes. We offer reliable shuttle services to and from these airports. ANIMALS: Kindly note that pets/animals are not allowed in the rooms. Please do not feed the animals on the premises. B BAR: Glen Marion Guesthouse is not licensed to sell any liquor. Soft drinks are however, available during all hours of operation. BAR FRIDGES: Every room is equipped with a fridge. If the noise of the fridge irritates you, simply switch it off. BEAUTY SALON: Please enquire at Reception for direction to local beauty salons or hair salons. Page 7 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 C CAR WASH: Engen One-stop in Atterbury Road, ± 700m from the guest house, provides a one-stop car wash 24/7. CHECK-OUT Guests are requested to please vacate rooms by 10:00 TIMES: a.m. on the day of departure. CREDIT CARDS: We do have card facilities. However it will be appreciated if payments can be made by EFT (preferred) or cash. Our banking details is printed on your invoice or quotation. COMMENTS: Any comments will be appreciated. This can only serve to improve the quality of our service to our valuable guests. You are encouraged to comment on our services and facilities at www.tourismgrading.co.za (feedback Tab) or alternatively at tripadvisor.co.za or your travel agent who arranged your booking. CONFERENCE Please enquire at Reception about Conference Facilities. FACILITIES COVID-19 Please follow the following link: PROTOCOLS https://www.southafrica.net/media/276454/covid-19- protocols-for-tourism-industry-operations-revised- 190520202.pdf CAR RENTAL: Please enquire at Reception about car rental. CLEANING Rooms are cleaned and bathrooms sanitised on a daily SERVICE: basis. Please arrange with reception if you need additional cleaning services. CHILDREN: Children under the age of 12 can be accommodated by prior arrangement with reception. CHURCHES: For locations of houses of Worship, and for times of religious Services, please enquire at Reception. Page 8 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 D DEPARTURE: Rooms must be vacated at 10:00 on day of departure. Please arrange with reception if you need to store luggage. DOCTOR OR Please contact Reception to arrange a medical appointment. DENTIST: DRINKS: Cold drinks are available on request. Please refer to the price- list at the back of this brochure. DSTV A full bouquet DSTV Service is provided. Unfortunately, we cannot provide any additional service than what we currently have. Please do not plug your own devices into our equipment. If we found any equipment plugged in it will be removed and confiscated. E ELECTRICITY: Electricity of 220 volt is supplied by the City of Tshwane. Shaver converter plugs to 110v ac is available in every bathroom of rooms 201 to 207 only. Please turn off lights and electrical appliances as you leave the room, report water leaks to reception. Thank you! A Solar system is installed providing Electrical power 24/7. Only Lights and TV plug will be operational during power outages at night only. Please contact reception if you have a problem. EMERCENCY Please refer to the Emergency Evacuation Plan pinned to the (after hours) back of your room door. ADT Armed response: 086 12 12 500 Life Med Ambulance: 0861 086 911 Fire: 10177 Police 10111 Or contact reception at 012 348 8810 after hours. Page 9 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 F FIRST AID: The Establishment has a fully equipped First Aid box should you require anything. FLORIST: A florist is available at Atterbury Value Mart: Flower World Tel: 012 991 4748. FOREIGN Bureaux de Change available at Menlyn Shopping Centre. CURRENCY: FUNCTIONS: Small functions can be arranged – Ask at reception. G GOLF: There are a number of golf courses located in the vicinity. Please enquire at reception for directions. GUEST Have you forgotten shaving foam? Razors? Toothpaste? EMERGENCY Contact reception and this will delivered to your room at a SUPPLIES: nominal fee. GRATUITIES: Our well-trained staff at Glen Marion Guest House work hard to serve all your needs. Please feel free to show your appreciation with a tip (cash gratuity). Do not feel obliged to pay tips to all and sundry. GYMNASIUM: A Virgin Active Gym is just around the corner ± 500 meter from Glen Marion Guest House Tel: 012 348 4568 H HAIR DRYERS: Every room is equipped with a hair dryer. Please leave the hairdryer in the room when you are leaving. Thank you. Contact reception if there is a problem with this item. HAIRDRESSER: Hairdressers are available at all local Shopping Centres: Ladies: The Hair Shop, Winifred Yell Street, Garsfontein. Contact Daleen: 012 348 4303. Mens Haircut: Allans Barber Tel: 012 993 4752 Contact Allen. Business hours Mondays to Friday 08:00 to 17:30 Saturdays 08:00 to 13:00 Page 10 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 I ICE Ice is available on request, free of charge to all guests. Please contact reception. INTERNET Glen Marion Guest House Wi-FI internet service is free FACILITIES: of charge. We do have a broadband service through a fibre optic connection with a 40mbps line speed. Please do not download large files as this may slow down the throughput to other guests that is trying to do some honest work for a life. IRON/IRONING Ironing facilities is available to guests in room 301, 305 and the cottage. Due to the limited space available, we cannot provide this in other rooms. Please call reception if you need ironing done. Ironing can be done at R5 per item from 06:30 up to 16:50 Mondays to Fridays and 07:00 to 12:00 on weekends or while we have staff available. The Laundry Room can be made available to you after hours should you need to do your own ironing. See also Laundry J JOBS No vacancies are currently available. L LAUNDRY: Personal laundry is not included in your accommodation fee. You can however, arrange at reception to have clothes washed or laundry done. A Laundry bag and Laundry Request form is available for your convenience. See also Ironing. LIGHTING: All lights at Glen Marion Guest House run of the Solar Energy system installed. Theoretically we should always have lights during “load shedding” or even power outages. Our “Emergency” circuit supplies all lights and TVs with electrical power. Electricity is also available to charge laptops or cell phones if needed. Please contact reception if you need more information. Page 11 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 LINEN: Fresh linen and clean towels are supplied after four nights of use and after guests have vacated the room. Rooms are cleaned every day. Should the towels be changed please leave them on the floor of the bathroom. M MEALS TIMES Breakfast: 7:00 – 8:30 (or later if arranged with Reception.) Lunch: 12:30 – 13:30 – Please arrange at Reception 1 day in advance. Supper: 19:00 – 20:00 – Please arrange at Reception 1 day in advance. You are welcome to book meals for visiting friends. Please enquire at reception for meal tariffs. M-NET: See “Television”. N NEWSPAPERS: The BEELD and Pretoria News Newspapers are available for perusal in the dining room. NON SMOKING All the rooms at Glen Marion have been designated as ROOMS NON-SMOKING Areas. Transgressing guests will be requested to terminate their stay. P PARKING: Each parking bay is dedicated to a specific room. Please park within the lines demarcating the parking area allocated to the room. Ensure that your vehicle registration is noted at reception to enable us to get hold of you in case of emergency Page 12 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 PHARMACY: Arrie Nel Pharmacy & Faerie Glen Pharmacy is located close from the Guesthouse. Business Hours:24/7 Tel: 012 361 6969 and 08:00 to Midnight, 7 days a week. Tel: 012 348 1466 PAYMENT It will be appreciated if your account can be settled OPTIONS: before occupying your room. Pay then stay. Additional guests will be charged for if not arranged with management. If you sleep you pay. The following payment methods are preferred: Cash, EFT, or Pre-approved cheque Note: All reservations must be paid in full before booking in. R ROOM SERVICE: GLEN MARION Guest House has no Room Service. Please call reception on 012 348 8810 after hours if you need anything. RESERVATIONS: All reservations can be made at http://www.glenmarion.co.za. Please advise as soon as possible if any of your plans to depart (or extend your stay) change. RULES of the 1. No Loud music or noises after 10pm (22h00). GUEST HOUSE 2. Please use water sparingly. 3. Please SWITCH OFF all electrical equipment when leaving the room. 4. Please report any damages to reception. We all have mishaps. Report it timeously to prevent consequential damages. 5. Please do not fiddle with the equipment in the room. If you have problems or if you do not understand how it works, PLEASE just ask. 6. Please do not remove any equipment, plugs, linen, towels, pillows, remotes from your room Page 13 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 S SAFE STORAGE: Your room is equipped with a digital safe for your convenience. Should you wish to use the safe, please refer to the operating instructions stored on top of the safe. It is advisable to store all your valuables ie cash or jewellery in the digital safe. See also VALUABLES. SECURITY: Glen Marion Guesthouse is protected by a Security Co. Tel: 086 1212 500. Please don’t leave valuables, money and laptops around and be on the alert when leaving the premises. It is not advisable to walk alone outside the premises after nightfall or before sunrise. Guests who do not heed this advice should be aware that they will be responsible for their own safety (and consequential events such as medical treatment) if they ignore this advice and place themselves in harm’s way SHAVERS: International Shaver plug points are provided for your convenience in all bathrooms of rooms 201 to 207. The other rooms do have two pin plugs in the room. Some of these rooms also have 2 pin wall outlets. SHUTTLE Should you require transport to and from the airport SERVICE: please notify Reception. Also see Transport. SMOKING: No smoking in rooms please. Smoking areas have been demarcated outside the Guest House. SWIMMING Our Luxury pools are available to all our guests at their POOL: own risk. The western pool is a salt water pool. Unfortunately, we cannot allow the towels supplied in the room for use at the pool. Please ask reception to supply you with towels for use at the pool. See also TOWELS T TELEPHONES: The use of own telephone devices / service is encouraged. However, telephonic services are available in emergency cases at reception at reasonable rates. Page 14 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 TELEVISION Flat Screen LCD TV with selected DStv channels is available for your convenience. Please do not remove remote control devices from the room. The channels available to guests have already been “tuned in”. Please do not hesitate to contact reception should you have difficulty in selecting your favourite channel. Consider other guests by keeping the volume of your TV down (on 15 or less) PLEASE DO NOT UNPLUG OR PLUG INTO ANY DEVICE TO THE TV. Any damages to the TV, decoder, their power supplies or any other electronic equipment will be for the guest’s account TOWELS Pool towels are provided on request. The white room towels are not allowed outside the room. If you wish to help us care for our environment too, you may choose to reuse your towels more than once. If this is your preference, please hang them on the rail, or leave them on the shower floor for replacement. TOILETRIES: Complimentary soap, tissues, shampoo, shower cap and body lotion are supplied to guests in every room. Should you have forgotten shaving foam, razors, toothpaste or a toothbrush please contact reception and this will delivered to your room at a nominal fee. TRANSPORT: Should you require transport to and from the airport please contact/notify Reception. Other services like UBER or Taxify is freely available in this area. A minimal fee is charged to Menlyn Maine or Menlyn Mall. Download the App if you want to make use of this service. V VALET SERVICE: A car wash or valet Service available for the vehicles of guests from the Engen Garage in Oberon Road ± 600 m from Glen Marion. Page 15 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 VALUABLES: An electronic safe has been fitted in the cupboard of each suite for the convenience of guests. Kindly leave the safe in an open position when vacating your room. Should you wish to use the safe, please read the operating instructions carefully before using the safe. W WATER: WATER IS A SCARCE COMMODITY – PLEASE HELP US CONSERVE WATER Helpful Tips to SAVE water: • Flush less. Use nr I for small flush and nr II for large flush — remember the toilet is not an ashtray or wastebasket. • While brushing teeth, shaving, etc., turn off the water. • When cold water will do, avoid using hot water. • Take shorter showers — 5 minutes or less. • In the shower, wet yourself down, turn the water off, lather up, then turn the water on to rinse off soap. If you wish to help us care for our environment too, you may choose to reuse your towels more than once. If this is your preference, please hang them on the rail, or leave them on the shower floor for replacement. WAKE UP CALLS: Please arrange with reception for a wake-up call by our friendly staff or make use of your cell phone’s alarm facility. WI FI: Although we endeavour to provide the best Wi-Fi service possible, we are however reliant on third party providers and can therefore not guarantee a constant good signal. Kindly report any issues to reception. Page 16 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 The Wi-Fi password is written on a small card that is kept on your bedside table. Also see entry “INTERNET”. Please as you leave the room, turn off lights and electrical appliances, report water leaks to reception. Thank you! Page 17 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 Payment Options It will be appreciated if your account can be settled upon arrival. EFT is preferred. Additional guests not registered at reception, will be charged for unless arranged with management. The following payment methods are preferred as Credit cards attract a cost of up to 4% for the guest house: Cash EFT Absolutely NO cheques Credit Cards: Visa, Master Card, American Express, are accepted. DEBIT Cards can also be processed Note: All reservations must be paid in full before booking in. Page 18 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 EMERGENCY CONTACT TELEPHONE NUMBERS Emergency management – Duty Manager 012 348 8810 or 072 7716618 All emergencies 012 358 9999 (Fire, Ambulance, Metro Police) Disaster Management Centre 012 427 7111 Faerie Glen Hospital 012 369 5600 Faerie Glen Pharmacy – Open till 10pm 012 348 1466 Arrie Nel Pharmacy – Open 24 Hours 012 361 6969 24 hour medical service 012 369 5600 Flying Squad 10111 Management Staff Duty Manager at Reception IN THE EVENT OF FIRE OR OTHER THREATS Please inform your hosts of the presence of smoke or fire. There are fire extinguishers in the hallways near the entrance to your room. Please orientate yourself as to their location. if you are hard of hearing, visually impaired or disabled in any way, please advise reception upon arrival, so that in the event of an emergency, we will know of your special needs. Evacuate the building through nearest exit as shown on the evacuation plan and go to the Emergency assembly point. Page 19 of 20
257 Annette van Zyl Street Garsfontein Pretoria Tel: 012 348 8810 Mobile: 072 771 6618 Fax: 086 635 9891 DISCLAIMER NOTICE / INDEMNITY Access to these premises and to the adjacent parking area is granted wholly at the visitor’s personal risk. The owner, manager, staff (including any individual worker) as well as any contractors, CANNOT (AND DO NOT) accept any responsibility or liability whatsoever for any injuries, losses or damages caused to any person (by whatever object or event) whether it could be proven it was due to negligence or otherwise. Liability for all losses by guests or staff, all damage to property or vehicles, and any injuries (whether accidental or otherwise) (of any nature or due to whatever the cause might be) whether due to any specific individual’s negligence or otherwise cannot be accepted by the owners, management or staff of this Guesthouse. The guests shall be responsible and liable for any damage caused by them or any of the guest’s family or friends at the facility during their stay at the guest house. All costs of repairs will be for the guest’s account and the guest house will be paid/refunded for the repairs or replacements done in this context. RIGHT OF ADMISSION IS RESERVED RIGHT OF ADMISSION CAN BE REVOKED BY THE OWNER OR MANAGER OF THIS GUEST HOUSE WITHOUT ANY PRIOR NOTICE. Glen Marion Guest House is insured with: Page 20 of 20
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