Grocer awards 2021 - entry brochure - Scottish Grocer
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scottish
grocer
awards
2021
entry brochure
SG_Awards_21_Brochure.indd 1 21/04/2021 12:33
welcome
scottish
grocer
awards
2021
Wednesday
17th November 2021
Hilton Glasgow
Are you one of Scotland’s star retailers? Well, we want to hear from you. Once again Scottish
Grocer & Convenience Retailer is beginning its annual search for the very best in Scottish
convenience retailing – the Scottish Grocer Awards programme.
With a range of award categories designed to cover virtually every aspect of independent
and convenience retailing, the Scottish Grocer Awards give the industry the opportunity to
celebrate enterprise, innovation and success.
To take part, all you have to do is check out the criteria for the category or categories you
wish to enter and submit your entry via post or online. You may enter up to six categories
per store, either by filling in the form on the inside back cover of this brochure, or by
heading to www.scottishgrocer.co.uk and following the instructions there. While each
category has set criteria, please feel free to include background information or pictures
of your store if you believe it will help to highlight the great work you do.
Each year, the Scottish Grocer Awards welcomes new winners and familiar faces
together with representatives from the biggest brands and suppliers in the sector to
celebrate the very best in convenience retailing. But you’ve got to be in it to win it – so get
your entries in now. Who knows, maybe you could find yourself walking away with a major
prize.
Matthew Lynas
Editor, Scottish Grocer & Convenience Retailer
2
SG_Awards_21_Brochure.indd 2 21/04/2021 12:33
contents
scottish
symbol store of the year ...................................................................................................................................................................................................... 4 grocer
awards
2021
independent retailer of the year ......................................................................................................................................................................... 5
employee of the year .................................................................................................................................................................................................................. 6
tobacco retailer of the year ............................................................................................................................................................................................ 7
innovation in impulse ................................................................................................................................................................................................................... 8
industry achievement award .................................................................................................................................................................................... 9
best soft drinks retailer of the year .......................................................................................................................................................... 10
licensed retailer of the year ......................................................................................................................................................................................... 11
sustainability champion ..................................................................................................................................................................................................... 12
chilled retailer of the year ............................................................................................................................................................................................... 13
the entrepreneur award .................................................................................................................................................................................................... 14
customer delivery store of the year ........................................................................................................................................................ 15
community retailer of the year ............................................................................................................................................................................ 16
best new store award .............................................................................................................................................................................................................. 17
innovation award ............................................................................................................................................................................................................................... 18
entry form ......................................................................................................................................................................................................................................................... 19
Enter online at:
www.scottishgrocer.co.uk
Entries or nominations must be received by:
Friday 28th May 2021
3
SG_Awards_21_Brochure.indd 3 21/04/2021 12:33
symbol store
scottish
grocer
awards
of the year
2021
Running a symbol store is an exciting and rewarding opportunity, with agreed
standards to implement as a manager while retaining individual ownership or
accountability for the store.
TWO PRIZES FOR THIS CATEGORY:
• Single Store • Multiple Stores
Judges will be looking for:
OPERATIONAL EXCELLENCE
Clear demonstration of the consistency
and standards expected by the symbol group.
TRAINING
Strong business and staff training plans
showing a clear vision for the future.
MARKETING AND
COMMUNICATION
Evidence of local community
interaction and a tailored
offering to suit local needs.
PROMOTIONS AND
TECHNOLOGY
Evidence of targeting
convenience/top-up shopper
missions through the use of
new technology.
Supported by
Barr Soft Drinks is proud to sponsor the Symbol Store of the Year.
The awards acknowledge the effort, hard work and dedication that is so vital to the success of
the independent sector in Scotland. By supporting the Symbol Store of the Year category Barr
recognises the importance of this sector to its own business and hopes to encourage even
higher standards from the entrants.
Keith Sutherland, Head of Barr Direct.
4
SG_Awards_21_Brochure.indd 4 21/04/2021 12:33
independent
retailer scottish
grocer
awards
of the year 2021
The retail industry has changed considerably in recent years and many
independent retailers now work in conjunction with symbol groups, food-to-
go brands, fuel companies and more. For this award we view an independent
retailer as a business such as a c-store or forecourt store – operating up to
three stores – where the owner is directly involved in the day-to-day operation
and management of the store(s) and is, ultimately, the main decision maker.
The store(s) may operate under their own name or under a symbol or fascia.
Judges will ask:
COMMERCIAL VIABILITY
How have you developed your store and your service in recent years? Has that achieved growth in both
sales and profits? What are some of the best things about your store and business? What are your USPs?
STRENGTH AND RESILIENCE
How do you face up to competition? Do you face significant competition from other independents or
symbols, multiple convenience stores or discounters? What have you done (or what do you plan to do) to
meet such competition?
STAFF DEVELOPMENT
Independents rarely have the same training resources as large groups of managed stores. How do you
organise staff training and development? How do you inform staff of items of importance to the business
and encourage a feeling of ownership and commitment among your employees? Do you hold regular staff
meetings? Do colleagues have a career path?
MARKETING AND COMMUNICATION
How do you get your message across? Do you use leaflets and flyers? Do you have promotional screens in
store? Have you developed a social media presence? Do you use advertising or have a relationship with the
local media?
COMMUNITY INVOLVEMENT
Are you involved in local activities, events, festivals, groups and/or charities? What have you done in recent
times? Do you ensure your business also benefits from your efforts? Do you hold your own community
events and fundraising?
TRADE AND MARKET KNOWLEDGE
How do you use suppliers, wholesalers and trade publications to enhance your market knowledge? Do you
actively engage with them? What value does this add to your business?
Supported by
Booker Group is the UK’s leading food & drink wholesaler with 23 branches in Scotland.
Booker Wholesale offers Premier, Family Shopper and any independent retailer, the ease and
convenience of deliveries, with the flexibility of shopping in branch. Booker Retail partners is the
award winning supply solution for both Londis and Budgens stores.
As well as outstanding service levels, retailers across Booker Group have a great choice of
recognised own-brands such as Discover the Choice, Farm Fresh, Euro Shopper and Happy
Shopper, along with great everyday low prices. Our commitment to our customers is to increase
choice, lower prices and improve service.
5
SG_Awards_21_Brochure.indd 5 21/04/2021 12:33
employee
scottish
grocer
awards
of the year
2021
Staff are the lifeblood of any business. Without their skills, determination and
quality, delivering business targets would be almost impossible. Your staff
provide something special and here is the chance to thank someone for
their dedication, ideas and hard work. We want to hear why your employee is
Scotland’s Employee of the Year.
Entry is open to staff members below the level of store manager.
We’d like nominators (store owners or
managers) to give us:
• A short introduction to your nominee – including his or her full name, their role in the business and
their history in the store.
• Your reason for the nomination. Tell us what makes your employee special.
Judges visiting
short-listed entrants
will be looking for:
• Enthusiasm for the job, the business and
the customers it serves.
• Examples of dedication and hard work.
• Excellent awareness and implementation
of all responsible retailing requirements.
• A real interest in retail and in making the best of the business through key retailing skills and activities
such as merchandising and customer service.
• Enthusiasm for self-improvement through training and development, and keenness to help others
develop their skills.
• Evidence of ‘going the extra mile’ to make something work well.
• Evidence of a special relationship with the store’s customers.
Supported by
Nisa Retail, now a part of the Co-op group, provides a unique partnership to independent
retailers designed to help them continue to grow and prosper.
Working with a range of independent retailers across the UK for more than 40 years, we
recognise the extensive efforts that convenience staff go to in order to achieve excellence, and
therefore are extremely proud to be supporting this year’s Employee of the Year Award.
6
SG_Awards_21_Brochure.indd 6 21/04/2021 12:34
tobacco retailer
of the year scottish
grocer
awards
2021
The UK tobacco category continues to be a significant element of the
Scottish retail mix. The average spend of a tobacco shopper is double
the average shopper’s (£15.04 vs £7.46)*. In addition, we know that 20%*
of baskets in a convenience store contain a tobacco product, and that,
on a monthly basis, tobacco shoppers are contributing almost £70k* to
an individual store - with over £20k* of this being on purchases other than
tobacco. Therefore, tobacco remains a catalyst for impulse purchases from
other categories, such as snacks and drinks.
* Lumina Intelligence Convenience Tracking Program - Jan 2021
The winner of the tobacco retailer of the year
award will demonstrate the following:
RANGE ASSORTMENT
Stocking a tobacco range that reflects the preferences of local adult smokers, merchandised
according to category principles.
AVAILABILITY
Demonstrates the importance of ensuring all tobacco brands are always available for adult smokers.
LEGISLATION
Understands tobacco legislation, how it affects the retail industry and acts as a proactive voice for
their peers.
MARKET AND CATEGORY KNOWLEDGE
Actively aware of the latest retail trends and applies these to their everyday business, adapting and
evolving to demonstrate growth in their tobacco category.
Supported by
Imperial Tobacco Limited is a market leading UK tobacco manufacturer, headquartered
in Bristol, England. Our product portfolio includes tobacco brands like Lambert & Butler,
JPS, Players, and Golden Virginia. We’re extremely proud of our long-standing association
with the Scottish Grocer Awards and we look forward to congratulating the winners at
the 2021 ceremony.
7
SG_Awards_21_Brochure.indd 7 21/04/2021 12:34
innovation
scottish
grocer
awards
2021
in impulse
Impulse sales are a key contributor to any convenience store’s bottom line,
giving retailers a chance to use their creativity and category knowledge
to drive sales. For this award, Suntory Beverage & Food Great Britain and
Ireland and Scottish Grocer are on the hunt for a retailer who takes an
inventive approach that entices their customers and keep the tills ringing.
Judges will be looking for:
INNOVATION
There is more to good impulse retailing than placing
products close to the till. We’re looking for a store with
fresh ideas: an attention grabbing display or innovative
promotional mechanic, a clever loyalty scheme, online
outreach, or an engaging approach to seasonal products.
MERCHANDISING
Impulse retailing often takes place over a tight space, so
merchandising is key. The range should be both eye-
catching and easy to shop, with sales driving SKUs in
prime position to keep the tills ringing.
RANGING
Give the people what they want. With square footage at
a premium, every SKU should earn its place so we’ll be
looking for a retailer with a system for assessing what’s
working and what’s not, and who knows when to give
something a try and when to drop.
VALUE
Everyone loves a bargain and we’ll be looking for retailers
who know how to effectively implement promotions and
deals without sacrificing margin. Two for ones, BOGOF,
meal deals — there are plenty of options out there, and we
want to see how retailers have used them effectively in
their store.
Supported by
Suntory Beverage & Food Great Britain and Ireland (SBF GB&I) is one of
the leading soft drinks businesses in the UK and Ireland. Our much-loved soft
drinks brands include Lucozade Energy, Lucozade Sport, Lucozade Revive,
Ribena, Orangina and MayTea. Our role is to have a positive impact on the lives
of our consumers by providing them with a responsible choice of great-tasting
drinks that people can feel good about while inspiring active lifestyles.
8
SG_Awards_21_Brochure.indd 8 21/04/2021 14:36
industry
achievement scottish
grocer
awards
award 2021
This is an award for an individual who has made his or her mark on Scotland’s
independent trade, for the benefit of all. Scotland’s convenience retailing
trade has undergone huge change in recent years and the near future
promises much more of the same.
The most important influences on the trade are the people who play their
part in it – as owners and entrepreneurs, managers and educators, activists
and innovators.
Judges will be looking for:
SUCCESS
An individual who has
achieved substantial
commercial success in
the wider business world
through exceptional
vision and business
understanding.
INSIGHT
Evidence of dedication,
ideas and opinions that
have provided valuable
insight and growth
throughout the industry.
INNOVATION
An individual who
demonstrates an innovative approach which has either radically changed an established practice, or
introduced a new practice, for the benefit of the industry as a whole.
INVOLVEMENT
Someone who demonstrates outstanding commitment to relationships with others including suppliers,
employees and the community.
Supported by
Republic Technologies (UK) Ltd are specialists in the ‘Roll Your Own’ segment with
extensive experience in supplying market leading products in the categories of rolling
papers, filter tips, lighters, matches and accessories through our key brands, including
OCB, Swan and Zig-Zag.
Using our extensive knowledge of the market, we are actively working with all of the
largest retail, wholesale and distribution groups in the UK, developing their businesses
through best practice category management.
9
SG_Awards_21_Brochure.indd 9 21/04/2021 12:34
best soft drinks
scottish
grocer
awards
retailer
2021
of the year
Soft drinks are integral to modern convenience retailing operations due to
the diverse range of shoppers they appeal to and relevance to different
consumptions occasions.
Judges will be looking for stores that score highly on getting the range right,
running impactful promotions and merchandising their soft drinks effectively.
We will judge the following criteria:
RANGE
Effective soft drinks range. Does the outlet
meet shoppers’ needs by providing choice
across all key sectors and brands whilst
allocating more space to best sellers? Does it
cater for current trends including the demand
for zero sugar soft drinks, new flavours, as well
as providing on-the-go and take-home packs?
PROMOTIONS
Successful promotion of soft drinks. Does
the outlet provide a number of points of
interruption, alerting shoppers to the presence
of soft drinks, whilst clearly communicating
prices and promotions?
DISPLAY
Improved merchandising standards. Does the
outlet have impactful displays and fixtures that
make it easy for the shopper to quickly and conveniently find the soft drink they want?
Supported by
Coca-Cola European Partners (CCEP) is once again proud to sponsor the Best Soft
Drinks Outlet of the Year category at the 2021 Scottish Grocer Awards.
Soft drinks continue to be an important category for retailers, delivering increased sales
year on year, and CCEP recognises the role retailers play in maintaining this growth.
Supporting the Best Soft Drinks Outlet of the Year award enables us to recognise retailing
excellence and demonstrates our ongoing commitment to supporting retailers in achieving
even greater success in the future. We wish all those taking part the very best of luck.
10
SG_Awards_21_Brochure.indd 10 21/04/2021 12:34licensed retailer
of the year scottish
grocer
awards
2021
Beer, wines, spirits and other drinks play a major role in many Scottish local
stores. However, drinks is a category that needs careful attention and care.
We’re looking for a retailer who provides a great drinks service and who does
so creatively and responsibly.
Are you our Licensed Retailer of the Year?
Judges will be looking for:
RANGE ASSORTMENT
A great range of beers, wines, spirits, ciders and other drinks that is well-tuned to the needs of the
store’s customers.
KNOWLEDGE
Interest in developments in the drinks market, including product knowledge, product provenance, new
product launches and seasonal marketing activity.
DISPLAY
Excellent understanding of the importance of good chiller display, on-shelf display and, if appropriate,
off-shelf stacks.
MERCHANDISING
Excellent merchandising and good understanding of the part played by various pack sizes in drinks
displays.
PROMOTIONS
Good use of promotional
activity within the
regulations defined by
Scottish laws on alcohol
retailing.
TRAINING
Good training for alcohol-
retailing staff.
COMPLIANCE
Full compliance with laws,
regulations and best
practice in alcohol retailing.
Supported by
Distell International is the result of the merger between Distell Europe and Burn
Stewart Distillers; a proud division of Distell, South Africa’s leading drinks producer.
Distell International offers a cross category, award-winning portfolio of spirits. With
a knowledgeable and passionate sales force, based throughout the UK, Distell
International delivers a portfolio of unique brands rich in history and heritage, putting our
customers and consumers first. As a trusted partner to the trade Distell International
is delighted to support the Licensed Retailer of the Year category at the 2021 Scottish
Grocer Awards.
11
SG_Awards_21_Brochure.indd 11 21/04/2021 12:34sustainability
scottish
grocer
awards
2021
champion
Sustainability is now a key consideration for shoppers, affecting
purchasing decisions and the reputations of brands and businesses
across sectors. It’s also a key consideration for all forward thinking
retailers, as sustainable practices help to safeguard our future both
ecologically and economically. By taking steps to reduce carbon footprint,
cut back on waste, and tackle litter, many of Scotland’s independent
retailers play a valuable role in their community. Scottish Grocer and
Britvic are seeking an innovative retail business that has taken concrete
steps to boost its environmental credentials – a business fit to be
crowned Sustainability Champion.
Judges will look for:
ACTION
What steps has the retailer taken
to improve its sustainability
credentials? Improved energy
efficiency through eco-friendly
lighting or chillers? Trialling a reverse
vending machine for collecting
drinks containers? A reduction in
packaging in grocery or food to go?
Working with the local community
to reduce litter in the area? Taking
action in-store to reduce food
waste? Increased local sourcing?
EDUCATION
How does the retailer ensure staff
are up to speed on all sustainable
practices? Has the retailer promoted sustainability via social media or to customers in-store?
What steps has the retailer taken to educate themselves on new and emerging technology or
sustainability practices? Has the store engaged with any community groups or local schools?
EVIDENCE OF SUCCESS
Can the retailer show evidence of improvements in sustainability? Have energy bills come
down? Has there been an increase in recycling? Has the store successfully cut down on the
waste it produces? Is there a noticeable reduction in litter around the shop? Has the retailer
had any positive feedback from customers or the local community?
Supported by
A key part of our Britvic vision is to create a better tomorrow for all our
stakeholders. We want to be a net positive contributor to the people and
the world around us and provide consumers with the trusted and authentic
purpose-driven brands they increasingly want and deserve. This means
ensuring sustainable practices are embedded in every element of our
business strategy.
12
SG_Awards_21_Brochure.indd 12 21/04/2021 12:35chilled retailer
of the year scottish
grocer
awards
2021
This exciting award will be given to the store which can demonstrate how it is
taking maximum advantage of the chilled food opportunity. Chilled foods can
present a number of challenges to the retailer. We want to know more about
your approach. Do you use best practice throughout your chilled operations?
Are you applying established techniques with an individual twist?
The award isn’t all about having the most chilled space for your store, but
about making best use of the space you have.
The judging criteria will include:
RANGE
Demonstrate initiatives that have tailored your chilled range to maximise
the opportunity presented in your store.
MERCHANDISING
Evidence of excellent merchandising. Ease of shopping is paramount,
and with the average time spent in store as little as three minutes, and
over 70% of purchasing decisions made at the fixture, many retailers gain
significantly from improvements to their merchandising.
PROMOTIONS
You should demonstrate an ability to maximise sales uplifts through
promotional activity in your chiller to drive incremental purchasing, making
good use of point-of-sale materials.
OPERATIONAL EXCELLENCE
General good store practice covering
on-shelf product availability, fixture
cleanliness, price labelling, stock
rotation, sales-based ordering and waste
management.
Supported by
Addo Food Group are proud supporters of the Chilled Retailer of the Year award. We are the
number one chilled savoury pastry manufacturer, with a passion for food which is evident in
the quality of our brands and products – including the number one convenience brand; Wall’s,
the pork pie brand; Pork Farms and Bowyers.
13
SG_Awards_21_Brochure.indd 13 21/05/2021 14:38the entrepreneur
scottish
grocer
awards
award
2021
Entrepreneurs see opportunities and follow them through. They have vision,
show initiative and work with confidence. And they are the driving forces of
virtually every industry.
Scottish Grocer and JTI are looking for an individual running a business or
businesses in Scottish independent retailing who shows those qualities, who
actively seeks new opportunities, works to achieve bold goals and delivers
success.
Judges will be looking for:
MARKET KNOWLEDGE AND CONSUMER INSIGHT
The winner of The Entrepreneur Award will have a thorough
knowledge of the market they serve as a retailer. That
will include a deep understanding of the preferences and
requirements of regular customers, of market trends,
responses to new product developments, responses to
various promotional mechanics and more.
RISK TAKING
A mature but forward-looking attitude to commercial risk is a
characteristic of the best entrepreneurs. Our award winner will
have been willing to invest and back their own judgement. They
may have recently organised a major new project, or expanded
an existing business, or developed new strands of commercial
activity.
DECISION MAKING
The winner of The Entrepreneur Award will be able to make
quick, effective decisions on complex issues, even under
pressure. A clear leader, he/she will be an excellent judge of the abilities of others and a skilled
delegator, they will be able to motivate colleagues and employees, and will communicate well with key
professional advisors.
FLEXIBILITY
The winner of The Entrepreneur Award will have the ability to re-evaluate and respond to new
opportunities and to difficulties that arise - during the development of projects, during launch activity
and in the operation of a business.
Supported by
JTI manufactures well-known cigarette brands such as Kensitas Club, which is the fastest growing
cigarette brand in Scotland[i] and Benson & Hedges Blue, the fastest growing cigarette brand in the
UK[ii]. We supply other leading tobacco products including Amber Leaf – the No.1 tobacco brand[iii],
Sterling Rolling Tobacco, the UK’s fastest growing tobacco brand[iv], Sterling Dual Capsule Leaf
Wrapped, the UK’s No.1 cigarillo brand[v] and Holborn Yellow. Alongside this, in the Reduced Risk
Products category, JTI’s successful Logic e-cigarette range includes the Logic Compact Device
and more recently in the heated tobacco category, our newest device Ploom. JTI has also entered a
new category with its 100% tobacco-free brand, Nordic Spirit, which is the UK’s leading tobacco-free
nicotine pouch brand[vi] which continues to go from strength to strength.
[i] JTI Estimates, Volume Market Share, Total RMC Category, Scotland Barb Region, over the last 12 months to Feb 2021 (based on slope calculation) [ii] IRi Market Place, Volume Share, Total RMC,
Total UK, over the last 12 months to Dec 2020 (based on slope calculation) [iii] IRi Market Place, Volume Share, Total RYO/MYO, Total UK, Dec 2020 [iv] IRi Market Place, Volume Share, Total RYO/MYO,
14 Total UK, over the last 12 months to Dec 2020 (based on slope calculation) [v] IRi Market Place, Volume Share, Total Cigarillo Category, Total UK, Dec 2020 [vi] IRi Market Place, Volume Share, Nicotine
Pouch Category, Total UK, FY 2020. For more information or to verify comparison contact Nordic Spirit on Facebook or Instagram: @nordicspirit_uk or using our details at nordicspirit.co.uk/contact
SG_Awards_21_Brochure.indd 14 21/04/2021 12:35customer
delivery store scottish
grocer
awards
of the year 2021
Home delivery has emerged as a key driver of sales and margin growth
for many convenience retailers across Scotland. However, not all home
delivery services are created equal, and as competition heats up in the
delivery sphere, this award recognises retailers who go the extra mile without
sacrificing on standards.
Judges will be on the hunt for a retailer who
can demonstrate excellence in the following
areas:
RANGE
Does the retailer offer a range that is effectively
tailored to their home-delivery platform? Is there
evidence of effective sales data monitoring
to maximise the opportunity home-delivery
provides?
TECHNOLOGY
Has the retailer introduced a home-delivery
platform that’s fit for their store? Does the retailer
make use of all the resources their technology
partner provides?
CUSTOMER SATISFACTION
Does the retailer have a method of recording cus-
tomer satisfaction with their delivery service? Are
deliveries made in a timely fashion with orders
Twitter: @SnappyShopperUK
filled accurately across the board?
#homedelivery
GROWTH
Has the retailer taken steps to grow their home-delivery service? Does the retailer make effective use
of point-of-sale materials in their store to highlight their delivery offer? Is there evidence of effective use
of promotions or loyalty schemes to attract customers to their home-delivery service?
Supported by
Snappy Shopper is a tried and tested home delivery platform, tailored for the convenience
store sector, with a track record of strong results. Over 750 stores across the UK, from
independent retailers to regional Co-ops and symbol groups, are supported by the online
ordering platform which delivers significant incremental revenue for retailers, with low
commission rates and strong brand awareness.
“Home delivery is a huge opportunity for convenience stores. As a fast growing technology
business providing a high performing e-commerce solution for retailers, we are delighted to
support this category.” Philippe Rondepierre, Snappy Shopper Marketing Director.
www.retailers.snappyshopper.co.uk
15
SG_Awards_21_Brochure.indd 15 21/04/2021 12:35community
scottish
grocer
awards
retailer
2021
of the year
Scottish Grocer is looking for Scotland’s Community Retailer of the Year –
a retail business that engages, empowers and supports their community,
making an especially strong, effective contribution to its local area.
The key to success in this category comes from recognition that your
store has made a significant mutually beneficial contribution to its local
community.
Judges will be looking for evidence of any of
the following criteria:
LOCAL SUPPORT
Sponsorship/support of local activities and groups – especially in areas like well-being, social cohesion,
and culture.
COMMUNITY PROJECTS
Participation in local community environmental projects.
INDUSTRY INITIATIVES
Involvement in wider industry programmes (for example My Shop is Your Shop, Fairtrade Fortnight) in
ways that bring your local community into the initiative.
ADVICE
Contributions of time, expertise and advice to community projects and activities.
16
SG_Awards_21_Brochure.indd 16 21/04/2021 12:35best new store
award scottish
grocer
awards
2021
The best new store award recognises the best new-build c-stores (including
transformations of buildings previously used for other purposes) and the
best major refurbishments of c-stores in Scotland – a major refurbishment
is a project that has changed all or the majority of an existing store and has
introduced new fixtures and equipment.
Convenience stores in Scotland of any size that opened or re-launched
between 1 October 2019 and 30 September 2020 are eligible to enter the
Best New Store Award.
Judges will be looking for:
DESIGN
A store that has an impressive interior and exterior – likely to attract and please customers. A well-
planned internal layout, good lighting, attractive fixtures and good finishes.
DEVELOPMENT
Evidence of good early development of the concept of the new store. For example, what were the
original goals and targets in terms of providing an improved service to customers, improving the
shopping experience, improving energy use etc?
GOOD PLANNING AND PROJECT MANAGEMENT
In collaboration with designers and shopfitters and, where appropriate, with suppliers, symbol groups,
wholesalers and merchandisers.
FRESH IDEAS FOR A FRESH STORE:
For example – new thoughts on interior design; changes to equipment or displays for particular product
categories such as tobacco, alcohol, soft drinks, food to go, or fresh and chilled; or new ways to attract
or influence customers such as media screens or social media campaigns.
EVIDENCE OF SUCCESS
Has revenue, footfall, and/or basket spend increased since the new store opened? Are there signs of
improved customer satisfaction and/or improved staff engagement and performance?
17
SG_Awards_21_Brochure.indd 17 21/04/2021 12:35innovation
scottish
grocer
awards
award
2021
The innovation award recognises that innovation is crucial to community
retailing in Scotland and that the country has some remarkably innovative
convenience retailers. The Innovation Award will be presented to a store,
retailer or retailing company that has shown new thinking and/or imaginative
application of existing best practice to improve the service offered to
customers and improve commercial performance.
Convenience stores and convenience store companies in Scotland are
eligible to enter the Innovation Award.
Judges will be looking for:
EFFECTIVE NEW THINKING
New ideas, new products or new services, staff training initiatives or changes to the way a store works
that have achieved positive results for a c-store or c-store retail company in the last year.
EFFECTIVE CHANGES
For example, changes to layout, the introduction of new deals or solutions (such as meal for tonight
offers), the introduction of new ways to communicate with customers.
GOOD USE OF EQUIPMENT AND MATERIALS
Excellent, imaginative use of items like chillers, promotional stands and point-of-sale material to create
areas of interest to customers and a sense of theatre in store.
GOOD USE OF TECHNOLOGY
Different stores will have different levels of technology in use, of course, but we’ll be keen to see
imaginative use of hardware and software, where it is available, in everything from stock control to
media screens, loyalty schemes and more.
GREAT EXAMPLES OF CUSTOMER ENGAGEMENT
Those could include organised events, imaginative involvement in local galas, work with local schools,
or great use of social media.
LEARNING
Not all innovation works perfectly every time but you can always learn from new projects. What have
you learned from innovating?
18
SG_Awards_21_Brochure.indd 18 21/04/2021 12:35entry form
THE AWARDS CATEGORIES BEING ENTERED scottish
Please tick the boxes of each of the award categories you wish to enter.
grocer
awards
YOU MAY ENTER UP TO SIX CATEGORIES. 2021
n Best New Store Award n Industry Achievement Award
n Best Soft Drinks Retailer of the Year n Innovation Award
n Chilled Retailer of the Year n Innovation In Impulse
n Community Retailer of the Year n Licensed Retailer of the Year
n Customer Delivery Store of the Year n Sustainability Champion
n Employee of the Year n Symbol Store of the Year
n The Entrepreneur Award n Single Store n Multiple Stores
n Independent Retailer of the Year n Tobacco Retailer of the Year
Fill in the details of the person and business being entered in this box.
You may enter
Name of person being entered.............................................................................................................................................................................. for yourself, your
Name of store or business......................................................................................................................................................................................... own store or
business, or you
Address of store or business ................................................................................................................................................................................. may nominate
............................................................................................................................................................................................................................................................... someone else.
...............................................................................................................................................................................................................................................................
Business tel: ............................................................................................ Mobile tel: .....................................................................................................
Email address ........................................................................................................................................................................................................................
Entry
How many years have you been in the retail business ...................................................................................................................
Are you a member of a fascia, symbol or franchise group..........................................................................................................
closing date:
Yes ❑ No ❑
Friday 28th
If yes please specify which group ....................................................................................................................................................................... May 2021
Are you licensed Yes ❑ No ❑ Do you sell news/magazines Yes ❑ No ❑
If you prefer to
Nominator’s details enter by post,
send your entry
If you are nominating someone else for an award please fill in your details here. information to:
Name .................................................................................................................................. Scottish Grocer
Job title ............................................................................................................................... Awards 2021
Freepost
Company ............................................................................................................................ PEEBLES MEDIA
Daytime telephone number ................................................................................................ GROUP
Email address .....................................................................................................................
Date ....................................................................................................................................
Enter online via:
www.scottishgrocer.co.uk 19
SG_Awards_21_Brochure.indd 19 21/04/2021 12:36scottish
grocer
awards
2021
In conjunction with Scottish Grocer & Convenience Retailer
www.scottishgrocer.co.uk
#SGAwards @scottishgrocer
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