GRAND ALPINE EXPRESS - golden eagle luxury trains VOYAGES OF A LIFETIME BY PRIVATE TRAINTM
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golden eagle luxury trains
VOYAGE S OF A L IF E T IME BY PR IVAT E T R A IN
TM
GRAND ALPINE EXPRESS
golden eagle danube express
Introducing an exclusive range of
European rail cruises from Golden Eagle Luxury Trains
Golden Eagle Luxury Trains has a Discover some of Europe’s less explored
proud heritage of offering a unique destinations amongst the magnificent
range of pioneering rail journeys cities of Sarajevo, Budapest and Venice
across Europe, Asia, Africa and North on a Grand Rail Tour aboard the Golden
America, carrying many thousands Eagle Danube Express. Featuring the
of delighted travellers on board our signature touches of a Golden Eagle rail
collection of private trains. A special cruise, these fascinating journeys now
ingredient of all our tours is the provide the ultimate in European rail
exceptional level of inclusivity that we experiences.
provide, so that you do not have to worry about how many
excursions to take, the level of tipping required, or having I invite you to look through our 2019 Golden Eagle
that extra glass of wine with your meal. We want you to Danube Express collection and feel sure that you will be
ultimately enjoy a relaxing and carefree experience. inspired by our selection of journeys.
Part of the excitement of being involved in the travel On behalf of the team at Golden Eagle Luxury Trains
business is developing new and fascinating itineraries. We we look forward to having the pleasure of your company
are continually searching out new destinations to discover and welcoming you on board one of our prestigious
by rail and so, with this brochure, it gives me great pleasure Voyages of a Lifetime by Private TrainTM and to having the
to announce our latest collection of European tours, opportunity to share some unforgettable travel experiences
exclusive and unique to Golden Eagle Luxury Trains, with you.
featuring the Golden Eagle Danube Express private train.
TIM LITTLER
President & Founder
Golden Eagle Luxury Trains Limited
golden eagle danube express
RAIL CRUISING
On board Staff Onboard Staff Golden Eagle Danube Express
Rail cruising is a fantastic way to absorb the rich culture
and cinematic landscape of the country.
The programmes we offer are carefully designed to balance generous amounts of relaxation, while voyaging across vast
landscapes with sightseeing that opens a window into the soul and spirit of the places and communities we visit.
We offer our guests first-class customer service, a romantic exploration of the world’s most remarkable sites and a room with
a view that constantly changes. Aboard this hotel-on-wheels you can expect welcoming cabins, fine dining and elegant surroundings
– no matter where you choose to explore.
golden eagle danube express
Budapest Brașov Istanbul
EXPLORING REMOTE LANDS UNIQUE ITINERARIES
IN STYLE AND COMFORT
Our rail cruise itineraries are planned and operated exclusively
A TYPICAL DAY ON BOARD YOUR PRIVATE TRAIN by us and we never lose sight of the little things that really matter
Each rail cruise is a hand-picked collection of fascinating places, and to you so that you can experience our Voyages of a Lifetime in a
each day brings a new opportunity for discovery – another chance relaxed and informal manner.
to explore your world in a personal and meaningful way.
Our itineraries are designed to turn dreams of a lifetime into
On a typical day the Golden Eagle Danube Express will priceless memories and take in some of the most culturally diverse
travel through the night, as you sleep in your private cabin. destinations the world has to offer.
Disembarking after breakfast the following morning you will be
whisked away by coach or on foot to explore, for example, the
sights and sounds of Vienna, Sarajevo or Belgrade and at the
FREEDOM OF CHOICE TOURING
end of the day return to the sanctuary of your hotel-on-wheels,
greeted by your cabin attendants. Enjoy pre-dinner drinks in the Customise your journey and enjoy the opportunity to select from
Bar Lounge Car as we set off again to our next destination. Then an array of Freedom of Choice touring options that best suit your
settle down with your travelling companions in the Restaurant interests. Your off-train excursions will still take in all the major
Car for a meal of local specialities and international cuisine, attractions of the places we are visiting but, in featured locations,
accompanied by a selection of fine wines. There is no need to you will be presented with a variety of activities from which
hurry, the Restaurant Cars accommodate all the guests in a single to choose, and enjoy a tailor-made experience. In short, it means
sitting – so linger over coffee and reflect on the adventures of the that your holiday is just that, your very own, and it’s all included
day – or return to the bar for a night-cap and listen to the resident in the tour price, with no more for you to pay. It is the ultimate in
pianist. flexibility. You can find examples of where we operate Freedom of
Choice touring under the individual itineraries section of
Some days will be spent partly on board the train providing an the brochure.
opportunity for guests to watch the landscape unfold. The Golden
Eagle Danube Express offers different on board activities so you Freedom of Choice options may be subject to variations
might spend the time attending talks on the local history and dependent on finalised train timings, minimum numbers
culture, trying your hand at bridge, tasting wines, improving your and local weather conditions.
photographic skills or simply soaking up the atmosphere in the Bar
Lounge Car.
golden eagle danube express
WELCOME ON BOARD
Golden Eagle Danube Express
The Golden Eagle Danube Express is your luxurious hotel-on-wheels.
Unpack just the once and settle into your well-appointed and comfortable cabin as you begin this voyage of a lifetime.
Your cabin attendant will be on hand to look after all of your needs.
The Golden Eagle Danube Express is comprised of Superior Deluxe, Deluxe and Heritage Class sleeper carriages, one or two
Restaurant Cars and a Bar Lounge Car. As far as possible our tours are all-inclusive with no hidden extras. What follows are
all those elements which are included in the tour price. The only extra items you may need to budget for include personal
expenses such as international and internal flights that are not included in the itineraries, visa costs, insurance, selected drinks
from the Bar Lounge Car and on board laundry.
golden eagle danube express
WHAT’S INCLUDED IN THE TOUR PRICE
Four Seasons Sultanahmet, Istanbul Hotel Danieli, Venice Four Seasons Gresham Palace, Budapest
EXPERIENCED TOUR MANAGERS GUIDED OFF-TRAIN EXCURSIONS
Our experienced Tour Managers are selected for their travel The history and culture of the places we visit on our rail cruises
knowledge and their organisational abilities allowing you to will come alive through our expert local guides. All our tours
relax and enjoy your rail cruise. We receive exceptional passenger include a wide-ranging sightseeing schedule to make the most of
comments about our Tour Managers and their aim is to ensure the time you have off the train and bring you closer to the culture,
you enjoy every minute of your holiday. people and history of your destinations. We believe it is the
special little touches that help create magical memories.
ARRIVAL AND DEPARTURE AIRPORT TRANSFERS
Arrival transfers from the international airport to our tour PERSONAL HEADSETS
hotel, and departure transfers from our tour hotel to the On all the off–train excursions, to enhance your enjoyment
airport are included. and insights into the places you visit, you will be provided with
a lightweight personal headset on which to listen to your tour
HOTEL AND ON BOARD ACCOMMODATION guide as you take in the sights. The range of the headset means
Although you will spend much of your time sightseeing or that you do not need to worry about missing any of the guide’s
relaxing in the train’s public areas, you will find your hotel room commentary on your excursion, even if you prefer to wander away
or cabin a welcome retreat at the end of a rewarding day. All from the group.
hotels are of five-star standard, or the best available.
ON BOARD DOCTOR AND MEDICAL FACILITIES
BREAKFAST, LUNCH AND DINNER DAILY To give you peace of mind our tours are accompanied by a Doctor
All meals are included, starting with dinner on the first day and who travels with us for the entire journey, so you can rest assured
ending with breakfast on the last day, unless otherwise stated. that medical assistance is always available. On call 24 hours a day,
All departures feature one or two Restaurant Cars where you can the doctor is on hand to give primary care as required. In almost
enjoy the excellent waiter-served food and wine. Several times every case, the Doctor will be English-speaking and be registered
during the tour we will also sample authentic local cuisine with with the General Medical Council in the UK.
wine and a selection of drinks off the train, which is also included
in the tour price. PORTERAGE
As you only have to unpack once, your luggage and belongings
DRINKS WITH MEALS will stay with you on the train throughout the journey but,
A generous drinks allowance, both alcoholic and non-alcoholic, is wherever necessary, porterage is included between the hotels
included with lunch and dinner on and off the train. and stations.
ON BOARD SERVICE ALL GRATUITIES
You can expect service which is attentive, friendly and You will not have to worry about tipping on or off the train on
unintrusive. Your car attendants provide housekeeping and your rail journey with Golden Eagle Luxury Trains as all gratuities
bedding turndown services to assist you and to ensure you are are included in the tour price.
comfortable in your cabin. Complimentary tea, coffee and bottled
drinking water are served to you in your cabin.
golden eagle danube express
DINING ON BOARD
On board cuisine
Restaurant Car On board cuisine
A world of culinary delights.
The Golden Eagle Danube Express Restaurant Cars are a delightful We offer a culinary experience that reflects the very essence of the
venue in which to enjoy meals skillfully prepared by our Executive countries we travel through, as well as international cuisine. Vegetarian
Chef and his on board restaurant team using the very best in and other dietary options are also available.
ingredients, locally sourced wherever possible. Depending on the
number of guests on board, one or two of our Restaurant Cars will be All our meals at lunch and dinner are complemented by an excellent
on every departure. choice of wines from around the world, personally selected by our
Company Founder, Tim Littler, along with bottled water, beer and
Enjoy the delights of an on-train breakfast each morning - a wide soft drinks.
selection of fruit, cereals, orange juice and cold plates are available
from our bountiful buffet. Alternatively enjoy a cooked breakfast Meals on board are a relaxed affair as the Restaurant Cars can
brought to your table by our waiting staff, all complemented by accommodate all our guests in a single sitting. Throughout the
steaming hot tea and coffee. journey there is an informal dress code, so you can enjoy our culinary
experiences in convivial and relaxed surroundings and with our open-
For lunch and dinner, you will enjoy fine food, great wines and seating policy you can dine wherever, and with whomever, you please.
attentive service in the welcoming atmosphere of the Restaurant Car.
golden eagle danube express
RELAX IN OUR BAR LOUNGE CAR
Bar Lounge Car
The social heart of the Golden Eagle Danube Express is the Bar Lounge Car,
a great place to relax and settle into the unhurried pace of life on board.
Unwind in comfortable surroundings and watch the world go The Bar Lounge Car and Restaurant Cars will host an
by as you get to know your fellow passengers and begin long- entertaining and enlightening range of activities such as engaging
lasting friendships. Perhaps read a novel to while away the time or talks by expert lecturers on local history and culture.
challenge your friends to a game of cards.
In the evening enjoy the sounds of the resident pianist playing in
It is here that our Tour Manager will also organise a programme the Bar Lounge Car. Every night the bar stays open until the last
of activities. Passengers will receive printed daily itineraries person leaves.
throughout the tour detailing train arrival and departure timings,
latest weather forecasts for the next destination and information
on the following day’s excursions and activities.
golden eagle danube express
SUPERIOR DELUXE CABINS
Our new Superior Deluxe cabins, with private en-suite facilities, offer the ultimate
in European rail accommodation in terms of space, facilities and comfort.
Limited to just 12 cabins per departure, each cabin offers Each evening the cabin is transformed into a luxurious bedroom
comfortable daytime seating with a full length sofa and two with a UK-standard King Size double bed. All cabins have, as
additional chairs. The large cabin also benefits from two full-size standard, a large double wardrobe with excellent storage space,
picture windows, one of which is openable to add to the bright individually controlled air-conditioning, lighting with dimmer
and airy feel of the interior. switches, individual reading lights, in cabin Wi-Fi and USB ports,
power sockets and a safe.
golden eagle danube express
SUPERIOR DELUXE CABINS Cabin Layout Overview
• Cabins per car: 4
• Cabin length (inc. en-suite): 454cm (14’9”)
CORRIDOR
• Cabin width: 190cm (6’2”)
• Cabin area (inc. en-suite): 8.6 m2 (93 ft2)
• Bed size: 190cm x 152cm (6’2” x 5’0”)
• King Size bed (UK standard)
• Additional daytime seating with table
• Individually controlled air-conditioning and heating
• Two large picture windows
• Adjustable lighting
• Double wardrobe and Personal safe
• Wi-Fi & two USB ports
• Private en-suite bathroom with cubicle shower and WC All images and plans shown are artist’s impressions – please visit www.getrains.com for latest updates.golden eagle danube express
DELUXE CABINS
Deluxe Cabin - Day
Travel in some of the finest rail accommodation available in Europe.
Each Deluxe sleeper carriage has just five spacious yet intimate en- panelled walls and brass fittings. Two comfortable armchairs
suite cabins offering every convenience and comfort so you may provide daytime seating and a free-standing chair adds flexibility.
sit back, relax and enjoy the scenery as it rolls by. Cupboards and a full length wardrobe provide ample storage
whilst the large picture window and full length mirror enhances
Private bathrooms feature a shower with constant hot water, the spacious feel. A second window will open for fresh air and for
washbasin and toilet. There is a heated towel rail, shaver socket that perfect photo opportunity.
and hairdryer. A range of toiletries and a dressing gown are
provided. Cabins have individually controlled air-conditioning, During dinner each evening the living room is converted into two
lighting with dimmer switches, individual reading lights, power comfortable lower beds by your attendant who is also on hand to
sockets and a safe. Co-ordinated fabrics complement wood- bring you early morning tea or coffee.golden eagle danube express
Deluxe Cabin – En-suite
DELUXE CABINS SPECIFICATION
• 5 x 2-bed cabins per carriage
• Cabin size (inc. en-suite): 397cm x 195cm (13’0” x 6’4”)
• Cabin area (inc. en-suite): 7.74m2 (83 ft2)
• Bed size (each): 185cm x 80cm (6’1” x 2’7½”)
• Private en-suite bathroom with cubicle shower and WC
77cm x 195cm 1.5m2 (16 ft2)
• Remote controlled air-conditioning
• Two armchairs and a free-standing chair for daytime seating
• Large picture window – opens partially, perfect for
photograph opportunities
• Full length wardrobe and power socketsgolden eagle danube express
HERITAGE CABINS
Each Heritage sleeper carriage has eight sleeping cabins with an upper and lower bed.
A shared toilet is available at one end of the carriage and a shared The large picture window will open for fresh air and for
shower at the other end. Each cabin has wood-panelled walls, air- that perfect photo opportunity.
conditioning, power sockets and hanging space.
During dinner each evening the cabin is converted into two
A range of toiletries and a dressing gown are provided. A full comfortable beds by your attendant who is also on hand to bring
length couch provides daytime seating. early morning tea or coffee.golden eagle danube express
Heritage Cabin – Night
HERITAGE CABINS
• 8 x 2-bed cabins per carriage
• Cabin size: 194cm x 158cm (6’4” x 5’2”)
• Cabin area: 3.06 m2 (33 ft2)
• Upper bed size: 176cm x 74cm (5’10” x 2’5”)
• Lower bed size: 185cm x 75cm (6’1” x 2’5½”)
• Air-conditioned
• Shared toilet facility and shower facility available at
opposite ends of the carriage
• Full length couch provides daytime seating
• Large picture window - opens partially, perfect for
photograph opportunities
• Clothes hanging storage and power socketsgolden eagle danube express
PRIVATE RAIL JOURNEYS
THROUGH CENTRAL EUROPE
Lake Bled Innsbruck Zurich
Dramatic mountain scenery, alpine meadows and beautiful lakes provide the
continual backdrop for this magnificent tour by rail.
Soak up inspiring lakes and mountains scenery as we travel by private train through the stunning
Alpine region of Central Europe.
From the classic capital cities of Budapest and Vienna, we venture deep into the Austrian Tyrol
before heading into the valleys of the Swiss Alps and onwards through the Italian Italian Lake
District. We visit Como before heading into the lesser-known but equally beautiful country of
Slovenia and its jewel, Lake Bled.
Traverse some of the most scenic railway lines in the world as the Golden Eagle Danube Express
weaves its way through tunnels, across viaducts and over mountain passes. Journey’s end will be
in the stunning maritime city of Venice, an outstanding mix of Gothic and Renaissance palaces
perched on the edge of the Italian coast. A perfect end to a memorable journey of alpine discovery.DENMARK
Baltic Sea
LITHUANIA
North Sea golden eagle danube express RUSSIA
PRIVATE RAIL JOURNEYS B
NETHERLANDS
THROUGH CENTRAL EUROPE
POLAND
NEW YEAR IN VIENNA
GERMANY GRAND ALPINE EXPRESS
UM CZECH REPUBLIC
PRAGUE
CESKY
KRUMLOV SLOVAKIA KOSICE
VIENNA
BUDAPEST
AUSTRIA SEMMERING
MOLD
ZURICH INNSBRUCK
PASS
LIECH.
LAKE GRAZ
ACHEN
SWITZERLAND ST GOTTHARD
HUNGARY
PASS
LAKE BLED KESZTHELY
SLOVENIA ROMANIA
LAKE LJUBLJANA
VERONA
COMO
TRIESTE
CROATIA
MILAN
VENICE
Adriatic BOSNIA &
Sea HERZEGOVINA
ITALY
SERBIA
BULGARIA
MONTENEGRO
KOSOVO
TOUR ITINERARY TOUR ITINERARY
GRAND ALPINE EXPRESS NEW YEAR IN VIENNA
MACEDONIA
DAY 1 Budapest DAY 7 Verona and Trieste DAY 1 Budapest ALBANIA DAY 6 Cesky Krumlov & Prague
DAY 2 Budapest DAY 8 Lake Bled & Ljubljana DAY 2 Budapest DAY 7 Prague
Tyrrhenian GREECE
DAY 3 Vienna DAY 9 Venice Sea DAY 3 Keszthely DAY 8 Kosice & Budapest
DAY 4 Lake Achen & Innsbruck DAY 10 Venice DAY 4 Graz & Vienna DAY 9 Budapest
DAY 5 Zürich DAY 11 Venice DAY 5 Ionian
Vienna Aegean
DAY 6 Lake Como & Milan Sea Sea
2019 TOUR SCHEDULES /
2019 / 2020 TOUR SCHEDULES
BUDAPEST - VENICE
BUDAPEST - VIENNA - BUDAPEST
8ALGERIA TUNISIA
May – 18 May, 2019 December 28, 2018 - January 5, 2019
Mediterranean Sea
December 28, 2019 - January 5, 2020GRAND ALPINE EXPRESS
BUDAPEST - VIENNA - LAKE ACHEN - INNSBRUCK - ZÜRICH - LAKE COMO
MILAN - VERONA - TRIESTE – LAKE BLED - LJUBLJANA - VENICE
BUDAPEST DAY
DAYS 1 & 2
1 Alternatively, you can relax at the hotel and indulge in the hotel’s
HU NG A RY
luxurious spa with infinity-edge pool or make use of the state-of-
the-art fitness centre.
On arrivals day in Budapest, you will be met at the airport, train
station or river ship landing stage and transferred to the Four
VIENNA DAY
DAYS 1 & 2
Seasons Hotel Gresham Palace for a two-night stay. 3
AUSTRIA
Enjoy a welcome reception dinner in the elegant surrounds of this
art nouveau landmark, with its panoramic views across the River We enjoy a morning drinks reception in the impressive Royal
Danube, where you can meet your fellow travellers on this highly- Waiting Room at Budapest Nyugati station before boarding the
anticipated journey through Alpine Europe. Golden Eagle Danube Express for our morning departure. Settle in
to your cabin and later enjoy lunch as the train heads to Vienna.
BUDAPEST DAY
DAYS 1 & 2
2 The stunning capital city of Austria enthrals visitors with its rich
HU NG A RY
heritage. A seductive metropolis of elaborate palaces, renowned
coffee houses, classical music and enchanting opera. Today’s
Budapest is two cities separated by the River Danube. The old city programme will allow you to sample the lively Naschmarkt, home
of Buda and the imposing Royal Palace dominate the city with to over 100 food and antique stalls, the famous Schönbrunn
stunning views across the Danube to the commercial heart of Pest. Palace, or free time to explore yourself. This evening, we will
Our city tour includes the Royal Palace, St. Mathias Church and a enjoy a private concert at the House of Mozart, featuring the
panoramic view of the city from Gellert Hill. We will also see the Vienna Supreme Orchestra.
Citadel, the Opera House, St Stephen’s Cathedral, Heroes Square
and the City Park.
The rest of the day is at leisure where you can stroll along the
banks of the Danube, visit the historic Great Market Hall with its
endless variety of delicious foods and wines or head to one of the
city’s famous thermal baths for a rejuvenating dip.LAKE ACHEN & INNSBRUCK DAY
4
The picturesque lanes of the central Altstadt (Old Town), on
either side of the Limmat River, reflect its pre-medieval history.
AU S T R I A
Waterfront promenades like the Limmatquai follow the river
toward the 17th-century Rathaus (Town Hall).
Today will be one of the real highlights of the journey as we
depart from Vienna in the morning and travel across central
ST GOTTHARD PASS, DAY
DAYS 1 & 2
LAKE COMO & MILAN
Austria and into the Alps on an incredibly scenic morning. 6
Cameras at the ready as we climb over the Semmering Pass with
its 16 viaducts and 15 tunnels, through the famous skiing village SWITZERLA ND & ITALY
of Kitzbuhel to Jenbach, where we pause after lunch to take the
steam rack railway which climbs 1,400 feet to the picturesque After leaving Zürich we pass along the Lake of Zug and the
Lake Achen (Achensee). Vierwäldstattersee (Lake Lucerne), literally Lake of the Four
Forested Settlements, before starting the very scenic climb to the
On returning to our train we continue the short distance to St Gotthard Pass. Once through the old St Gotthard tunnel we
Innsbruck, capital of Austria’s western state of Tyrol, a city in the descend through Lugano to Lake Como in Italy, where we stop
Alps that’s long been a destination for winter sports. Innsbruck for lunch on the Lake.
is also known for its Imperial and modern architecture. The
Nordkette funicular, with its futuristic stations designed by Lake Como is surrounded by high mountains and dramatic cliffs,
architect Zaha Hadid, climbs up to 2,256m from the city centre so it is quite different from the other Italian lakes. A narrow road
for stunning bird eye views of the surrounding Alpine terrain. runs up its western coast towards Switzerland and sits up high
DAYS 1 & 2
ZÜRICH DAY
5
S W I T Z ER L A ND
Another fantastic morning ahead to simply sit back, relax and
watch the scenery of the Vorarlberg unfold in front of your
eyes as we pass through St. Anton before crossing through
Liechtenstein and then into Switzerland where we run along the
whole of the Lake of Zürich before arriving in the city itself.
The city of Zürich, a global centre for banking and finance, lies at
the north end of Lake Zürich in northern Switzerland.Voyages of a Lifetime by Private TrainTM | GRAND ALPINE EXPRESS
VENICE
DAYS 1 & 2
DAY
9
ITALY
We leave Ljubljana and head south towards Mestre where our
train curves to the left onto the 3-mile causeway across the
Venice Lagoon and into Venice Santa Lucia station located on
the Grand Canal, arriving after lunch. We say farewell to our
train crew and transfer by boat to the five-star Danieli hotel for a
two-night stay. The hotel enjoys a spectacular location and is only
a short stroll from St Mark’s Square, the Doge’s Palace and the
Bridge of Sighs.
above the water, with the towns dropping down beneath it.
Renowned for its beautifully kept public gardens and historic
villas, it is easy to see why so many celebrities love Lake Como.
From Como, we travel to nearby Milan, Italy’s business capital,
for a short visit of this city famous for fashion and football but
also its magnificently restored Gothic Duomo and the Teatro
La Scala.
VERONA & TRIESTE DAY
7
I TA LY
This morning after running along the south shore of Lake Garda
we arrive in Verona. Famous for being the setting of Shakespeare’s
‘Romeo and Juliet’, we enjoy an informative walking tour
VENICE DAY
10
ITALY
of Verona’s famous sites, including the first century Roman
Ampitheatre in Piazza Bra.
Venice is a truly captivating and romantic city; its unrivalled
We lunch on board and later in the afternoon we arrive into beauty takes away the breath of first time visitors and regulars
Trieste, the Italian port for a short tour. We stop at the vast alike. Today enjoy a walking tour around the highlights of this
DAYS 1 & 2
Piazza Unita d’Italia, the main town square, and can climb the spectacular city. Walk through the winding lanes beside the
hill to the famous Church of San Giusto built around a medieval Grand Canal to St. Mark’s Square, which for 1,000 years was the
complex that dates backs to the 13th century. We will go inside heart of Venetian life. We also see St. Mark’s Basilica and stroll
the church for a close-up view of the splendid Byzantine-style through the Rialto Market. Alternatively enjoy the city at your
architecture enriched with precious mosaics. own pace today. Perhaps take an iconic gondola ride in the Basin
of St. Mark’s and along the Grand Canal or stroll through the
LAKE BLED & LJUBLJANA DAY
8
artists’ district of Dorsoduro, stopping to take in the city’s most
S L OV ENI A
breath-taking views from the Accademia Bridge.
In the evening we will enjoy a farewell reception dinner, giving
This morning be awake early as our train climbs away from you the opportunity to reflect on your journey through this
Trieste and heads over the border into Slovenia and continue beautifully scenic part of Europe.
climbing through the Julian Alps to Lake Bled which, with its
island, church and castle is an incredibly picturesque alpine lake VENICE DAY
11
situated at the foothills of the Alps in north-western Slovenia. ITALY
From here we travel onto Ljubljana as we have lunch on board On the final morning following breakfast in the hotel you will
and discover a delightful combination of ancient architecture be transferred to the airport for onward departures. Why not
and a youthful culture. Our afternoon tour includes visits to extend your stay in Venice to explore more of the city at your
Preseren Square, Three Bridges and Dragon Bridge. leisure? Please contact us for hotel options, touring programmes
and rates.golden eagle danube express
IMPORTANT INFORMATION
ABOUT OUR TOURS
WHAT IS INCLUDED IN THE PRICE? we can assist you with advice and any supporting documentation.
All accommodation as per the itinerary - both on board the train We do not take any responsibility for any passengers in possession
and in hotels; all meals starting with dinner on the first day; a of incorrect or invalid visas. Please contact our Customer
generous allowance of wine, beer, soft drinks and tea and coffee Services department for help and information. For customers
with all lunches and dinners both on and off the train; all arrival in the United Kingdom we can put you in contact with our
and departure transfers; guided off-train sightseeing excursions; recommended visa support agency.
the services of experienced tour leaders; all gratuities; and a
doctor travelling with the group. INSURANCE
It is a booking condition that you must be fully insured for any
medical expenses that may be incurred whilst travelling. You will
be asked to provide us with the name of your insurer and your
policy number together with the 24-hour medical emergency
assistance contact number. We will require this information at
least six weeks prior to travelling with us.
VACCINATIONS
As our rail journeys visit areas of developing countries, we
strongly advise that you consult your doctor or a medical centre
for specific health advice.
ON BOARD DOCTOR
We provide a doctor on board all our tours who is available
WHAT IS NOT INCLUDED IN THE PRICE? 24-hours a day. They carry a fully stocked medical kit but it is
International and domestic airfares (unless part of the itinerary); your responsibility to ensure that you obtain any vaccinations,
visa and excess baggage charges; insurance. Personal expenses such prescribed and precautionary medicine for the countries you are
as drinks in the Bar Lounge Car or laundry. On some tours there visiting before travelling with us.
may also be an occasional optional activity that needs to be paid
for locally. INTERNATIONAL & DOMESTIC FLIGHTS
Flights are not included (unless part of the itinerary) but we can
ACCESS TO WI-FI advise fares and book them for you if the flights originate in the
Wi-Fi is available on board for guest use whilst travelling in Europe. UK. Please note that we do not advise that you book flights more
The Wi-Fi connection is dependent on cellular signal and there than 60 days in advance of the tour departure date (see Booking
will be times when we will be travelling through areas with limited Conditions).
or zero coverage. Therefore, please do not expect a reliable service
when the train is moving through remote areas. HOTEL ACCOMMODATION
Hotel accommodation as described in the tour itinerary is
PASSPORT AND VISA INFORMATION included in the price of the tour. Room upgrades are available on
It is your responsibility to be in possession of a valid passport request, subject to availability and at an additional cost.
and visa for your trip. A passport with a minimum of 6 months
validity is required for all our rail tours. Many of the remote ITINERARIES
and exotic countries we visit require visas. Visa costs are not Accommodation and tour itineraries are subject to change at any time
included in the price of the tour and these must be purchased due to circumstances beyond our control. Every effort will be made to
independently. This can often be an involved and time consuming operate tours as advertised and as per the rail timings received.
process and, as this is such an important aspect of your holiday,golden eagle danube express
MINIMUM PASSENGER REQUIREMENTS
All our rail tours require a minimum number of passengers to
operate. Should this not be reached, we will offer an alternative
tour. If no alternative is suitable a full refund will be offered.
TRAVELLER HEALTH CONDITIONS
To get the most out of our tours, passengers must be able to walk
at least a mile per day at normal walking speed. The traveller
represents that neither he/she has any physical or mental
condition or disability that could create a hazard to him/herself
or other members of the tour.
We reserve the right to refuse travel to anyone who, in the
SPECIAL REQUESTS opinion of the tour doctor or tour manager would be incapable
We pride ourselves on offering you a personalised and of completing the tour or would cause unacceptable delays to
knowledgeable service and will make every effort to meet any the rest of the group. In these circumstances there would be no
of your special dietary, room or travel requests. Also we are very refund for any unused part of the tour. If in doubt, please call us
happy to cater for any special occasion or anniversary that you are for advice.
celebrating whilst you are with us. Please advise us at the time of
booking. PROFESSIONAL AND FULLY PROTECTED
Air holiday packages that include air booked with Golden Eagle
SINGLE TRAVELLERS Luxury Trains Ltd are ATOL protected with the Civil Aviation
Many of our guests are single travellers and of course passengers Authority. Our ATOL number is 3408. You can be confident
travelling as small groups, families, couples or singles are all that, in the unlikely event of our insolvency, all monies paid
equally welcome. to us in advance of booking will be refunded or, if necessary,
arrangements made for repatriation if you are already abroad.
GRATUITIES
All gratuities are included in the tour price and we strongly BOOKING CONDITIONS
encourage passengers to refrain from offering gratuities to crew/ Our full booking conditions can be found on pages 56 - 59.
hoteliers/drivers etc. We would prefer passengers to inform our
management of any exceptional service received, and we will
reward accordingly.
LANGUAGE
The primary tour language will be English. French, German and
Spanish speaking guides are available on request at an additional
cost. Please contact us for more information. Other languages
may be available on request.
MEETING POINTS
Details of hotel/airport meeting points will be printed on the
departure packs that will be sent to you one month prior to
departure.
Golden Eagle Danube ExpressINTRODUCING
TOUR P R E V I E W S
FOR 2019 - 2020
TRANS-SIBERIAN WINTER WONDERLAND ARCTIC EXPLORER
EXPRESS TRANS-SIBERIAN EXPRESS A QUEST FOR THE NORTHERN LIGHTS
MOSCOW - VLADIVOSTOK MOSCOW - VLADIVOSTOK MOSCOW - ST. PETERSBURG
Moscow • Kazan • Yekaterinburg • Novosibirsk Moscow • Kazan • Yekaterinburg • Novosibirsk Moscow • Vladimir • Suzdal • Murmansk
Irkutsk • Lake Baikal • Ulan Ude • Ulaan Baatar Irkutsk • Lake Baikal • Ulan Ude • Ulaan Baatar Kirkenes (Norway) • Nikel Murmansk
Khabarovsk (westbound only) • Vladivostok (eastbound only) • Khabarovsk (westbound only) Petrozavodsk • St Petersburg
Vladivostok
DEPARTS DEPARTS DEPARTS February 1 – February 12, 2019
February 12 – February 26, 2019
December 21, 2019 – January 1, 2020
15 DAYS May – September 2019 15 DAYS February 24 – March 10, 2019 12 DAYS
December 29, 2019 – January 9, 2020
SILK ROAD CASPIAN ODYSSEY LAND OF THE
MIDNIGHT SUN
BEIJING - MOSCOW / MOSCOW - ALMATY YEREVAN - ALMATY MOSCOW - ST. PETERSBURG
Beijing • Xian • Dunhuang •Turpan • Almaty Yerevan • Lake Sevan • Dilijan • Tbilisi • Telavi • Gori Moscow • Vladimir • Suzdal • Petrozavodsk (for Kizhi
Tashkent • Samarkand • Bukhara • Merv Uplistsikhe • Mtskheta • Baku • Ashgabat • Darvaza Island) • Murmansk • Kirkenes (Norway) • St Petersburg
Ashgabat • Darvaza • Khiva • Volgograd • Moscow Khiva • Bukhara • Samarkand • Tashkent • Almaty
DEPARTS DEPARTS DEPARTS
April 16 – May 6, 2019 (Beijing – Moscow)
21 DAYS 16 DAYS September 19 – October 4, 2019 12 DAYS June 17 – June 28, 2019
April 12 – 24, 2019 (Moscow – Almaty)In addition to the featured collection of Danube Express itineraries included in this brochure, Golden Eagle
Luxury Trains is extending its range of rail cruises for 2019/20 and beyond to including a number of new and
exciting itineraries across Europe, Asia and South America.
For further information on these tours visit the website at www.getrains.com.
Alternatively, register your interest now with our Reservations Team on +44 (0)161 928 9410 and we will send you the full itinerary and prices.
CHINA & TIBET PERSIAN ODYSSEY THE INCA ROAD
DISCOVERY
URUMQI - KASHGAR - LHASA MOSCOW - TEHRAN / TEHRAN - MOSCOW BUENOS AIRES - QUITO
Urumqi • Kashgar • Turpan • Dunhuang • Jiayuguan Moscow • Baikonur • Tashkent • Samarkand • Bukhara Buenos Aires • Montevideo • Uyuni • La Paz
Xining • Qinghai-Tibet Railway • Lhasa Khiva • Darvaza Gas Crater • Ashgabat • Mashhad Lake Titicaca • Puno • Cusco • Machu Picchu
Mahan • Rayen • Yazd • Isfahan • Persepolis Lima • Guayaquil • Riobamba • Quito
Shiraz • Tehran Galapagos Islands Cruise (extension)
DEPARTS DEPARTS DEPARTS
7 April - 18 April, 2019 24 October - 10 November, 2019
12 DAYS 18 DAYS 20 DAYS May 12 – June 1, 2020
25 September - 6 October, 2020 14 March – 31 March, 2020
DARJEELING MAIL MADRAS MAIL
30TH ANNIVERSARY PRESIDENT’S TOUR
MUMBAI - DARJEELING - KOLKATA MUMBAI - CHENNAI - HYDERABAD
Mumbai • Udaipur • Jaipur • Delhi • Fatehpur Sikri Mumbai • Goa • Ooty • Cochin • Trivandrum
Agra Fort • Agra • Varanasi • Darjeeling • Kolkata Kanyakumari • Madurai • Pondicherry • Chennai
Hyderabad
REQUEST OR
DOWNLOAD
YOUR BROCHURE
DEPARTS DEPARTS
December 14 – December 28, 2019 Call +44 (0)161 928 9410
15 DAYS 15 DAYS December 5 – December 19, 2019
February 6 – February 20, 2020
Or visit www.getrains.comBOOKING CONDITIONS conditional upon any special request being met. payment is not received in cleared funds 60 days prior to the tour
2.5 We are not a specialist disabled holiday company, but we departure date then we reserve the right to treat the booking as
In these Booking Conditions references to ‘we’, ‘our’ and will do our utmost to cater for any special requirements you may cancelled and the appropriate cancellation charges will apply.
‘us’ are to Golden Eagle Luxury Trains Limited a company have. If you or any member of your party has any medical problem 5.7 We do not expect to make surcharges or partial refunds but
registered in England and Wales (Company Number 02567148) or disability which may affect your stay, please provide us with we reserve the right to do so in accordance with clauses 5.7, 5.8
whose registered office is at Denzell House, Dunham Road, full details before we confirm your booking so that we can try and 5.9. When the price of your chosen arrangements has been
Altrincham, Cheshire WA14 4QF. Our email address is mail@ to advise you as to the suitability of your chosen arrangements. confirmed, then, subject to the correction of errors, we will only
goldeneagleluxurytrains.co.uk. Our VAT number is 603 554365. We may require you to produce a doctor’s certificate certifying increase or decrease the price due to changes in transportation
Please read carefully the following conditions to which your that you are fit to participate in the tour. Acting reasonably, if we costs (including the price of fuel); and to changes in the currency
booking is subject (“Booking Conditions”). Please also ensure are unable to properly accommodate the needs of the person(s) exchange rate used to calculate your arrangements; and to dues,
that you have carefully read and understood the relevant tour concerned, we will not confirm your booking or if you did not taxes or fees chargeable for services such as landing taxes or
itinerary, and the pre-departure information featured on our give us full details at the time of booking, we will cancel it and embarkation or disembarkation fees at ports and airports.
website, all of which form the basis of your contract with us. In impose applicable cancellation charges when we become aware of 5.8 However, we will absorb and you will not be charged for any
these Booking Conditions, references to ‘you’ or ‘your’ include these details. increase equivalent to 2% of the price of your travel arrangements,
the first named person on the booking and all persons on whose which excludes insurance premiums and any amendment
behalf a booking is made or any other person to whom a booking 3 ACCURACY charges and/or additional services or travel arrangements. You
is added or transferred. 3.1 We endeavour to ensure that all the information and prices will be charged for the amount over and above that, plus an
on our website are accurate, however occasionally changes and administration charge of £1.00 per person together with an
PLEASE LET US KNOW IF YOU NEED AN ALTERNATIVE errors occur and we reserve the right to correct prices and other amount to cover agents’ commission. If this means that you have
VERSION OF THESE BOOKING CONDITIONS SUCH AS details in such circumstances. You must check the current price to pay an increase of more than 10% of the cost of your holiday
LARGE PRINT, BRAILLE OR CD. and all other details relating to the arrangements that you wish to (excluding insurance premiums, amendment charges and/or
book before you make your booking. additional services or travel arrangements), you will be entitled
1 QUALITY STANDARDS & FLEXIBILITY to cancel your booking and receive a full refund of all monies you
1.1 We aim to avoid surprise or disappointment by informing 4 TRAVEL INSURANCE have paid to us (except for any insurance premiums, amendment
you of the following matters at this stage and if you have any 4.1 It is a condition of your booking and your responsibility charges and/or additional services or travel arrangements) or
doubts or concerns please raise these with us. Most customers to ensure that you have sufficient and valid travel insurance to alternatively purchase another holiday from us as referred to in
acknowledge these matters as part of the travelling experience. cover your booking with us. We reserve the right to decline Clause 8 (major changes). You have 14 days from the issue date
1.2 Please be aware that some of the facilities you encounter your booking if adequate proof of such current and valid travel printed on the surcharge invoice to tell us if you want to cancel
on our tours may not be to the standard which you may find insurance is not provided to us when requested in accordance your holiday or choose an alternative holiday. If you do not tell us
on a conventional holiday or at home, except for the hotels and with clause 4.2 below. Please note that we do not check individual that you wish to do so within this period of time, we are entitled
trains we use. We often travel in areas which, relatively speaking, policies for suitability. Upon request, we can refer you to an to assume that you will pay the surcharge. Any surcharge must
have seen few tourists and the infrastructure is often not fully insurance broker for travel insurance; however we make no be paid with the balance of the cost of the holiday or within 14
developed. Whilst services are improving, by signing these recommendation as to the suitability of, and accept no liability days of the issue date printed on the surcharge invoice, whichever
Booking Conditions you understand that there may be problems whatsoever in relation to, such insurance broker and or the travel is the later. Should the price of your holiday go down due to the
with plumbing, bureaucratic service, unpaved and uneven insurance provided. It is your responsibility to ensure that the changes mentioned above, by more than 2% of your confirmed
surfaces, the non-availability of public restrooms and similar. insurance fully covers all your personal requirements including holiday cost, then any refund due will be paid to you. However,
1.3 Please be aware that in operating our tours we rely upon cancellation charges, pre-existing medical conditions, medical please note that travel arrangements are not always purchased in
other people and businesses. Tours do not always run as planned expenses and repatriation in the event of accident or illness. local currency and some apparent changes have no impact on the
and, whilst we will always try our best to stick to the planned 4.2 You must supply us with the name, address and telephone price of your travel due to contractual and other protection in
itinerary, please treat it as a guide rather than a strict timetable. number of your insurers, your policy number and the 24 hour place.
Although we cannot always please all parties when changing an medical emergency telephone number at least six weeks prior 5.9 We promise not to levy a surcharge within 30 days of the
itinerary, our clients should anticipate changes being required. to travel. Any pre-existing medical conditions must be declared start of your tour. No refunds will be made within this period
both to us and to your insurer; failure to do so may invalidate either.
2 CONFIRMATION OF BOOKING your travel insurance policy.
2.1 When you make a booking you guarantee that you have 4.3 If you choose to travel without adequate insurance cover, 6 YOUR CHANGES TO A TOUR
the authority to accept and do accept on behalf of your party the we will not be liable for any losses howsoever arising, in respect of 6.1 If you wish to alter your booking (for example, a change
terms of these Booking Conditions. We do not accept a booking which insurance cover would otherwise have been available. of date or transfer details) we will do our utmost to make these
and no contract exists between us until we receive your deposit changes but it may not always be possible to make changes
(or full payment if booking within 60 days of departure), we 5 PAYMENT & PRICE VARIATION particularly close to the tour departure date. Certain changes
confirm your booking in writing (the “Booking Confirmation”) 5.1 We reserve the right to alter the prices of tours shown in (e.g. flight bookings, extra nights and alterations to train
and if appropriate, we receive a signed Booking Form. The our brochure and or on our website at any time. You will be accommodation) may not be made or accepted within 45 days
Booking Form, these Booking Conditions, and any other written advised of the current price of the tour prior to the Booking of the tour departure date and any alteration request could
information we brought to your attention before we confirmed Confirmation. We also reserve the right to correct errors in the incur a cancellation charge of up to 100% of that part of the
your booking, form the basis of the contract between us. If your prices of confirmed bookings. arrangements. Any request for an alteration to a booking must
confirmed arrangements include a flight, we (or if you booked via 5.2 You must pay the deposit required within 7 days of be made in writing by the person who made the booking in
an authorised agent of ours, that agent) will also issue you with an receiving our initial invoice (or full payment if booking within accordance with Clause 2.1 or your travel agent. We reserve the
ATOL Certificate. 60 days of departure). The initial invoice is not a booking right to charge an administration fee of £50 per amendment
2.2 A Booking Confirmation and ATOL Certificate will be confirmation but simply a request from us for payment of the and any further charge to cover any costs and fees we incur. You
sent to you or, if you booked through an agent, to your agent deposit. Deposit amounts may vary dependant on the tour and should be aware that these costs may increase the closer to the
upon receipt of the Booking Form (if appropriate) and deposit. cabin type. The deposit amounts are indicated for each tour tour departure date that changes are made and therefore any
The Booking Confirmation will specify exactly what has been on the price grid, but may be subject to change and you will be request for a change should be made as soon as possible.
requested by you or your travel agent and it is your responsibility notified of the exact deposit amount at the time of booking. If Note: Certain arrangements may not be amended after they
to check the Booking Confirmation and ATOL Certificate and you do not pay the deposit within 7 days of receipt of the invoice, have been confirmed and any alteration or cancellation could
advise us, or your travel agent, immediately in the event of any we will not accept your booking. incur a cancellation charge of up to 100% of that part of the
error as changes cannot be made later. 5.3 We accept payment by cheque, credit card and debit arrangements in addition to the charge above.
2.3 Any money paid to an authorised agent of ours in respect card. If you pay by credit card, a charge of 2% will apply for all 6.2 If any member of your party is prevented from travelling,
of a booking covered by our ATOL is held by that agent on behalf transactions (no charge will be applied for payments made by that person(s) may transfer their place to someone else
of and for the benefit of the Trustees of the Air Travel Trust at cheque or debit card). (introduced by you and satisfying all the conditions applicable
all times, but subject to the agent’s obligation to pay it to us for 5.4 If you do not supply the correct credit or debit card billing to the arrangements) providing we are notified not less than 28
so long as we do not fail financially. If we do fail financially, any address and/or cardholder information, the issue of your tickets days before departure and you pay an amendment fee of £50
money held at that time by the agent or subsequently accepted may be delayed and the overall costs may increase. We reserve per person transferring, meet all costs and charges incurred
from the consumer by the agent, is and continues to be held by the right to cancel your booking and levy cancellation charges by us and/or incurred or imposed by any of our suppliers and
that agent on behalf of and for the benefit of the Trustees of the if payment is declined or if you have supplied incorrect credit the transferee agrees to these booking conditions and all other
Air Travel Trust without any obligation to pay that money to us. card information. We also reserve the right to undertake checks terms of the contract between us. If you are unable to find a
2.4 You are required to make us are aware of any special (including the electoral roll) in order to minimise credit card replacement, cancellation charges as set out in clause 7 will apply
requirements when making your booking (such as those relating fraud. in order to cover our estimated costs. Otherwise, no refunds will
to your health and dietary requirements and room types in hotels 5.5 We only accept payments in US Dollars with the exception be given for passengers not travelling or for unused services.
e.g. twin or double). Whilst every effort will be made by us to try of UK residents (payments in £ Sterling) and residents of the 6.3 Cutting your holiday short
and arrange your reasonable special requests, we cannot guarantee ‘Euro-zone’ countries (payments in Euros). If you are forced to return home early, we cannot refund the cost
that they will be fulfilled. The fact that a special request has been 5.6 We must receive the balance due in relation to your of any travel arrangements you have not used. If you cut short
noted on your confirmation invoice or any other documentation booking at least 60 days prior to the tour departure date or in full, your holiday and return home early in circumstances where
or that it has been passed on to the supplier is not confirmation upon receipt of the invoice, if the booking is made 60 days or less you have no reasonable cause for complaint about the standard
that the request will be met. Failure to meet any special request from the tour departure date. Please note that we will not send a of accommodation and services provided, we will not offer
will not be a breach of contract on our part unless the request has further invoice for payment of the balance and it remains your you any refund for that part of your holiday not completed,
been specifically confirmed. We do not accept bookings that are responsibility to ensure the balance is paid by the due date. If full or be liable for any associated costs you may incur. Dependingon the circumstances, your travel insurance may offer cover for back to your tour departure point or to the point our contracted
curtailment and we suggest that any claim is made directly with services commenced as soon as we reasonably can. 11 CONDITIONS OF SUPPLIERS
them. 8.6 However, we and our agents at all times reserve the right 11.1 Many of the services which make up your holiday are provided
to make such substitutions in relation to aspects of the tour for by independent suppliers. Those suppliers provide these services in
7 YOUR CANCELLATION OF A TOUR mechanical, operating or other matters required for reasons accordance with their own terms and conditions which will form
7.1 A cancellation of a booking must be made without delay, beyond our reasonable control (such as any war or terrorist part of your contract with us. Some of these terms and conditions
in writing and be signed by the person who made the booking activities (threatened or actual), riot, civil unrest, closure of may limit or exclude the supplier’s liability to you, usually in
in accordance with Clause 2.1 or your travel agent. The date airports, industrial action (threatened or actual), political accordance with applicable International Conventions. Copies
of cancellation is the date on which your letter, fax or e-mail is conditions, natural or nuclear disaster, fire, adverse weather of the relevant parts of these terms and conditions are available on
received by us, and it is your responsibility to ensure that we have conditions, changes to or cancellation of air, river, sea or rail request from us or the supplier concerned.
received your communication. There will be a cancellation charge services or any other events outside our reasonable control).
to compensate us for making your booking, as we have already 8.7 We reserve the right on occasions (at our sole discretion), 12 VISAS, AIR TICKETS & PASSPORTS
incurred costs and the risk that we will be unable to resell your due to effective load management procedures on the train, 12.1 Your specific passport and visa requirements, and other
place(s). The charges are as follows (and exclude travel insurance to provide cabin upgrades for selected passengers without immigration requirements are your responsibility and you
premiums and amendment charges which are non-refundable): additional charge. Such cabin upgrades are not guaranteed, should confirm these with the relevant Embassies and or
Period before tour departure date Cancellation charge cannot be requested and may only be notified on the first day of Consulate, however general information about passport and visa
61 days or more Loss of deposit paid or due the tour. requirements which apply to British Citizens is set out in our tour
Less than 60 days 100% of the cost of the booking 8.8 We and our agents at all times reserve the right, without update letter.
Note: Certain arrangements may not be amended after they liability to you, to cancel and or amend any programme of guest 12.2 Generally a full passport with at least 6 months validity from
have been confirmed and any alteration or cancellation could speakers without notice to you and this shall always be a minor the end of the tour is required for all our tours. However, it is your
incur a cancellation charge of up to 100% of that part of the change. For the avoidance of doubt, you shall not be entitled to responsibility to check your passport, visas and air tickets to ensure
arrangements in addition to the charge above. We will deduct the cancel your tour and or any refund of monies paid by you, due that they have been issued correctly for the correct dates and to
cancellation charge(s) from any monies you have already paid to to the cancellation and or amendment to a programme of guest advise us, or your travel agent, immediately in the event of any error.
us. If the reason for your cancellation is covered under the terms speakers. In the event that you cancel your tour due to such Any guidance we provide is provided in good faith however you
of your travel insurance policy you may be able to reclaim the reasons, the cancellation charges set out in clause 7.1 shall apply. and other members of your party should ensure that you obtain
cancellation charges. 9 OUR CANCELLATION OF A TOUR all the necessary documentation and visas prior to departure as we
9.1 We reserve the right in any circumstances to cancel your accept no responsibility if you cannot travel or for the refused or
8 OUR CHANGES TO A TOUR tour (including but not limited to where the minimum number delayed entry of a passenger into a country because of incorrect
Pre-departure of travellers required for a particular tour has not being reached) documentation and/or you have not complied with any passport,
8.1 Arrangements for our tours are made many months in and in this event you will receive a full refund of all the money visa or immigration requirements. Any repatriation charges will be
advance and occasionally changes may have to be made (including that you have paid to us in relation to the cancelled tour. We the responsibility of the passenger.
but not limited to the cancellation and/or substitution of guest will not cancel your trip less than 60 days before scheduled tour 12.3 Please note that in the event you are unable to obtain a visa,
speakers) and we reserve the right to do so at any time. Most of departure date except for reasons of Force Majeure or failure to have an issued visa revoked or are otherwise unable to travel to your
these changes will be minor (e.g. a modified service of carriages pay the final balance of the price of the tour. chosen destination due to changes in foreign policy, government or
attached to a regular service train) and we will advise you or your 9.2 Compensation state regulations, visas rules or other such political reasons, we shall
travel agent of them as soon as possible. We will pay you reasonable compensation for making a major have no liability to you. We will not be liable to provide you with
8.2 In the event of any major changes, e.g. a change in change or cancelling a tour, save where it is done for: any refunds or compensation. You may be able to rely on your travel
price equal to or exceeding 10% of the cost of your holiday in (i) unusual and unforeseeable circumstances beyond insurance in these circumstances.
accordance with clauses 5.7 and 5.8 (unless such increase is due our reasonable control (and which could not have 12.4 Non British passport holders, including other EU nationals,
to events beyond our reasonable control), a change of outward been avoided even if all due care had should obtain up to date advice on passport and visa requirements
departure time or overall length of time you are away of twelve been exercised); from the Embassy, High Commission or Consulate of your
or more hours, a change to accommodation of a materially lower (ii) your failure to pay the final balance of the price destination or country(ies) through which you are travelling,
standard, a significant change of itinerary missing out one or of the tour; 12.5 We do not accept any responsibility if you cannot travel,
more major destinations substantially or altogether, a change of (iii) (because our tours are based upon an economic or incur any other loss because you have not complied with any
UK airport (excluding change of London airports) or a change of minimum number of passengers) if a minimum passport, visa, immigration requirements or health formalities. You
flight time by more than 12 hours) you or your travel agent will number of travellers is not reached; agree to reimburse us in relation to any fines or other losses which
be informed of these at the time of booking or as soon as possible, (iv) where we make a minor change; we incur as a result of your failure to comply with any passport, visa,
if there is time before your departure and the provisions of clause (v) where we make a major change or cancel your immigration requirements or health formalities.
9.2 shall apply. arrangements more than 60 days before departure; 12.6 Up to date travel advice can be obtained from the
8.3 If a major change to your tour becomes necessary you may (vi) where the change or cancellation by us arises out of Foreign and Commonwealth Office, visit https://www.gov.uk/
either: (a) accept the changes; (b) accept an alternative tour of a alterations to the confirmed booking requested by you; travelaware. More information can be found in Clause 29.
comparable standard from us if we have a suitable tour available (vii) where we are forced to cancel or change your
(we will refund the price difference if a tour of lower price is arrangements due to Force Majeure (see clause 17). 13 TRAVEL DOCUMENTS
taken); or (c) accept an alternative tour of a superior standard 13.1 Travel documents will be issued after receipt by us of the
from us if a suitable tour is available provided that you pay the We recommend that you take out insurance with cancellation full price or final balance for the tour and not normally later than
price difference; or (d) cancel your reservation and receive a full cover and do not make arrangements incidental to the tour more fourteen days prior to departure. Tickets are usually available on
refund. You must inform us of your decision as soon as possible. than 60 days prior to scheduled tour departure date. departure when a booking is made within 7 days of departure.
Where you choose option (a), (b) or (c) (you accept the changes) Please take your Booking Confirmation with you on departure.
we will inform you of any additional costs before you make your Please note: where arrangements with a higher price than the It is your responsibility to contact us immediately upon receipt of
decision and reserve the right to charge you for any additional original arrangements are offered by us and accepted by you, your travel documents in the event that they contain any errors.
charges incurred by us in making those changes. Where you the difference in price will be deducted from any compensation
choose option (d) the provisions of clause 9.2 may apply (save for payable. In no case will we pay compensation if the arrangements 14 BAGGAGE ALLOWANCE
the “major change” being an increase in the price of 10% or more offered by us and accepted by you are of a higher price than those 14.1 irline free baggage allowances can vary depending upon the
in accordance with clause 5). originally booked by you and in the same location where no airline and we recommend that you check your flight tickets and/
8.4 Due to changes in airline schedules or other operating additional payment is made by you. or contact the relevant airline if in doubt. Baggage maximum
reasons after our tours are booked, it is sometimes necessary weight limits on trains, used for our tours are 50kg per person
to change the airline, airport or aircraft notified to you or your If we become unable to provide a significant proportion of which should not be exceeded without our prior approval.
travel agent. Any changes to the actual airline after you have the arrangements that you have booked with us after you have 14.2 Where private aircraft are included in the tour itinerary
received your tickets will be notified to you as soon as possible departed, we will make alternative arrangements for you at no there will be a baggage maximum weight limit which will be
and in all cases at check-in or at the boarding gate. Such a change extra charge and, if appropriate in all the circumstances, will pay advised to you approximately 90 days prior to the tour departure
is deemed to be a minor change and the provisions of clause 8.1 you reasonable compensation. date.
(as appropriate) shall apply. Other examples of minor changes
include alteration of your outward / return flight by less than 12 10 TRAIN SCHEDULES & FLEXIBILITY 15 OUR LIABILITY TO YOU
hours and or changes to aircraft type. 10.1 The trains used for our tours usually run on busy main 14.1 We will accept responsibility for the arrangements we agree
lines, cover huge distances and operate to pre-agreed schedules. to provide or arrange for you as an “organiser” under the Package
Post-departure Occasionally operational, mechanical or other reasons beyond Travel, Package Holidays and Package Tours Regulations 1992 as
8.5 On rail tours that include haulage by specific locomotives, our control can cause delays resulting in rescheduling, reducing set out below. Subject to these booking conditions, if we or our
travel in specific carriages, or on specific lines, whilst every or cancelling parts of the cultural and sightseeing program in suppliers negligently perform or arrange the services which we are
effort will be made to ensure that these features are provided order to maintain our overall schedule. On our specialist steam obliged to provide for you under our contract with you, as set
as advertised, there can be occasions when, for reasons outside hauled tours delays are not unusual as there are no longer out on your confirmation invoice, taking into consideration all
of our control, the specific features cannot be provided. In this servicing points for these historic locomotives. relevant factors (for example following the complaints procedure
situation we will endeavour to provide alternative traction, 10.2 No refunds will be made if time constraints dictate as described in these Booking Conditions and the extent to
accommodations or routing such as the circumstances allow. If that elements of the cultural and sightseeing program or which ours or our employees’ or suppliers’ negligence affected
we cannot make suitable alternative arrangements or if you refuse route are reduced to maintain our overall schedule or if any the overall enjoyment of your tour), we will pay you reasonable
to accept these for good reason, we will arrange to transport you accommodation, sightseeing, meals or services are not utilised. compensation. Please note that it is your responsibility to showYou can also read
