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second edition
alumni
graduates create our reputation
Welcome 3
Feature Stories 4
Trainer Feature Stories 8
Crown Training Awards 9
Networks & Associations 10
Awards & Recognition 12
Tools of the Trade 14
Let’s Get Connected! 17
Contributions 17
alumni
Crown acknowledges the Traditional Owners of the land on which our resorts are located
where we gather as employees, students, friends, and families. We pay our respects to all Welcome
of the Aboriginal and Torres Strait Islander nations who have contributed to and continue to
contribute to our identity. We take pride in paying our respects to Elders past and present. to the latest edition of the Crown College Alumni
newsletter.
One of the most interesting aspects of my role as Group
General Manager, Learning and Development, is hearing about
the admirable outcomes reported by our alumni, the exciting
opportunities offered to our students and the quality of the
education provided by our amazing learning and development
team. This edition touches on all three of these aspects.
The Feature Stories in this edition focus on the recipients of the
Crown Melbourne and Crown Perth Training Awards for 2018.
Crown’s Training Awards provide a unique opportunity for our
aspiring graduates to showcase their current talents and future
ambitions. Whether as a nominee, finalist or winner, all candidates
develop their professional profile and receive well deserved
2 recognition for their achievements. 3
In this edition we introduce you to one of our Learning &
Development professionals, Sera Hastie. Sera shares the story
of her journey at Crown across various roles and how her own
development and passion for training have led her to success with
the Gaming Training Team.
We also share information on the latest networks, associations,
awards and connections available as a Crown College alumni
member.
I encourage you to keep in touch and remain part of this inspiring
community. Thank you for being a part of our history and our
future.
Crown College national office
Level 3, 8 Haig Street, Southbank VIC 3006
Tel +61 3 9292 8400
crowncollege@crownmelbourne.com.au Shane Thomas
All rights reserved. No article or image in the Crown College Alumni newsletter may be reproduced without written permission
Group General Manager, Learning & Development
from the publisher.
Publication
The Crown College Alumni newsletter is distributed free to all graduates/alumni of Crown College and Crown Training Pty Ltd
registered training organisations. Feature stories are published only on the condition that authors: 1. give Crown College an
irrevocable and non-exclusive right to publish article in the newsletter and on the Crown College website; and 2. authorise the
publisher to give permission for reproduction of the article in whole or part by other organisations for educational purposes only.
crown college alumni - second edition
Feature Stories
padaishe tembo jeewantha (“jee”) amunugama
Crown Perth Apprentice of the Year 2018 Crown Perth Vocational Student of the Year 2018
When I was in high school
I joined Crown Perth in 2012
I had the opportunity to do
as a new arrival to Australia
my work experience at Crown
and was offered a position as
Perth and this experience
a junior sous chef at Market &
made me realise that being a
Co restaurant.
chef was my dream.
4 5
I had such a positive experience that when Plan 2018-2021 and Crown Perth Chat II was bit reluctant to take on that position The more I develop the team and the
I graduated high school I got offered a job Magazine, Autumn 2017. I was fortunate since I have been a head chef for over individuals my job became easy and less
at Crown as a stand-alone cook and from enough to win the Crown Perth Apprentice 5 years prior to my arrival in Australia. stressful.
that position I got offered a placement in of Year 2018 and have given motivational Nevertheless, I thought I have to start
The learnings from NGL provided me
the apprenticeship program. I’ve now been speeches to Shenton College. somewhere so joined Crown Perth in August
with the tools I require to face day to
working at Crown Perth for 3 years. 2012.
The most rewarding part of my job is day situations and helped me during the
Winning the Crown Perth Apprentice making food and seeing people enjoying it! I have since been successful in obtaining transition period from when I took over at
Training Award was an honour and an the chef de cuisine position in Carvers. I Market & Co as chef de cuisine.
.
experience I will never forget. It has boosted took it as a challenge and there were few
It is not easy to sit in class room and study
my morale and confidence, it has made me things to learn which I did quickly. Then
especially being experienced and busy
part of the team. came one of the best opportunities to learn”
professionals with busy schedules. But in
The NGL program”.
Since I’ve been working at Crown a lot of my opinion it really worth the time and effort
doors have opened up for me. It completely changed the way I look at my since learning should never stop. Looking
day today work. As a chef who is more in back at my career the NGL program
I was the CROWNability Program guest
to cooking and never thought about people provided me with the most up-to-date and
speaker at the International Day of People
around me, I started looking in to the issues relevant information to achieve more as a
with Disability in 2016, I have been featured
my team have as a team and as individuals. leader in the next generation.
in the CROWNability Online Awareness
Training module, in the CROWNability Action
Extract from Crown Chat Winter 2017
crown college alumni - second edition
ruby davies-nelson greg schimleck
Crown Perth Trainee of the Year 2018 Crown Melbourne Apprentice of the Year 2018
I have been working at Crown
for just over 5 years now; the first
I started working at Crown 3 I was completing my cookery
in April 2015 as a casual apprenticeship with Crown.
waitress at Atrium and
then started my training in Through Crown’s cookery apprenticeship Personally, the training has also made me
Certificate III in Hospitality in program, I have been exposed to many very confident in the way I can produce
September 2015. aspects of hospitality. I began working in dishes and explain and teach others about
the banqueting kitchens of the Palladium, the industry. Being professional and
6 moved in to a’la carte restaurants then in completing tasks in such a manner was a 7
to fine dining. This progression allowed me pivotal lesson always instilled throughout
to learn the basics of organisations and the training.
Once my traineeship started I was then development and provided aspiration for production, which further allowed me to
Today, I work as a Chef de Partie on the
offered a position to train as a host in Atrium further responsibility. develop and transition with more ease as I
sushi bar at Nobu. Seafood is my greatest
over the busy Christmas season. moved into more fine dining and corporate
I pride myself on being professional yet passion and the reason I wanted to pursue
areas of the company. I was also exposed
As soon as I heard Crown Towers was being friendly and relatable to all Epicurean a career as a chef. Crown is the perfect
to many competition and mentoring
constructed in Perth, I knew I wanted to guests. This has resulted in having regular place to work as I am exposed to it every
programs, throughout Crown and Australia
apply for a job as a Host. I applied for and guests who will frequent the restaurant and single day. I am in contact with suppliers
wide.
was successful in winning a part-time Host stop to have conversation with me even if and get to experiment with new products
position at Epicurean. Once the restaurant they aren’t dining in. Personally, I was very proud and very and grow my knowledge of the industry
opened I was offered a promotion to humbled to win Crown’s Apprentice of the and seafood every day. Whilst working as a
I am also currently undertaking a Bachelor
become a full-time Host. Year Award. Undertaking the apprenticeship manager as well means I get to teach and
of Education at Curtain University, which I
was a big change for me, especially as a pass on my passion to others and through
In January 2018 I was fortunate enough commenced in 2017. I believe my career
mature age student, so to be acknowledged my training at Crown I feel confident to do
to be awarded Crown Perth Shining Star paths in both hospitality and education
and awarded for my hard work was a huge so.
award. focus on acts of service to others.
moment for me.
One learning block away from completing
Winning Trainee of the Year has given me I have had a really positive experience
Both professionally and personally the my LDP, I am now focusing on improving my
the self-belief that I can succeed in the working for Crown Perth. It is evident that
training provided through Crown has management and leadership skills. With the
hospitality industry. my training and wellbeing are important
benefited me immensely! Crown College help of my chef’s I am also trying to build
to my employer. As a host I model and
Crown’s professional approach towards provided me with all the knowledge I need up a better network with suppliers and other
demonstrate the skills and knowledge I have
improving staff performance and providing to understand my industry and knowledge key stakeholders internally and externally.
gained through my training.
opportunity has supported my personal of produce and how to handle them.
crown college alumni - second edition
Trainer Feature Stories Crown Training Awards
Each year, Crown Melbourne and Crown Perth offer eligible students
sera hastie
the opportunity to nominate for the Crown Training Awards.
Trainer - Gaming
My career path in the gaming The aim of Crown’s Training Awards is to If nominees are successful in the Preliminary
provide recognition to Crown trainees, judging round, they will progress to
industry has taken me to many apprentices and vocational students, who Executive judging. Winners are then
places I would never have demonstrate excellence in their chosen announced.
dreamt about! career, are a role model within their team,
The winner in each category is recognised
a strong contributor to the overall business
at a luncheon event to receive their award.
goals and keen to develop further within the
I started as a dealer at Sky City Auckland in If eligible, the winners are encouraged to
Hospitality and Tourism Industry.
1995 and moved to Melbourne, Australia in prepare a submission for the State Training
1997. Crown had come to New Zealand for Nominations can be submitted by Awards.
a big recruitment campaign and I was keen that is the gaming department and for the colleagues, peers, supervisors, managers
8 to take advantage of this opportunity. greatest success in the job role. The most or directly from applicants. 9
rewarding part of my job is when I feel the Each Portfolio will short list their nominees,
In 1999 I moved to Israel and worked
group of students have bonded and are who are then required to submit a portfolio
in the Palestinian territory as a games
working cohesively together. I love seeing of evidence that addresses a range of key
supervisor and trainer. It was one of the
them experience those light bulb moments! criteria, including:
most significant experiences of my life; the
new culture; fitting in with a new society I also enjoy being part of the wider HR team • Achievements and excellence in the
and the heat was massive! It was my first and the growth and development available workplace and studies, and other
introduction to training as a job role and to us and the opportunity to recognise pursuits
definitely where I got the ‘training’ bug. ourselves as learning and development • Excellent communication, team
It was very challenging as every school professionals. I’ve learnt a lot recently about participation and leadership skills
consisted of all male candidates, and they how people take information in, how they
• Relevant industry knowledge
had to adjust to receiving instructions and learn and feel this has really contributed
directions from a female trainer. positively to my own performance as a • Ability to be an effective ambassador of
trainer. Crown, the industry, and of the vocational
In 2002 I returned to Melbourne to live and training sector
was welcomed back to Crown. When I think back to when I first started
• Demonstrated skills in presenting
working, I never thought I would be
My career progressed to Games Supervisor
where I am today. I come from a family The nominees are offered coaching and
and Games Trainer and I was successful
of teachers and until now, I thought I had support to prepare and deliver a short
in being appointed as a full time trainer in
taken a completely different career path. presentation for the Preliminary judging
2012.
On reflection, I am in a teaching role and round.
I love training new dealers in to the business obviously where I belong. It must be in the
Dave Cooper, winner of the Crown Trainee of the year
and set them up for the unique culture family genes!. and the Victorian State Trainee of the Year 2016
crown college alumni - second edition
Networks & Associations
Upcoming Events
WA Chamber of Commerce
MAR
ANZ & CCI Economic Breakfast 2019 Learn more
19 Perth Convention & Exhibition Centre, Perth, WA Professional Executive Housekeepers Network Learn more
VIC Chamber of Commerce
MAR
Fast Forward - Speed Networking Learn more
20 RACV City Club, Melbourne, VIC
VIC Chamber of Commerce
MAR
Mental Health Essentials Learn more Tourism Accommodation Australia (Victoria) -TAA(Vic)
from 21 Learn more
Multiple locations, Melbourne, VIC
WA Chamber of Commerce
MAR
Developing our Future Workforce Learn more
26 CCI Function Centre, East Perth, WA
VIC Chamber of Commerce Australian Culinary Federation AICR: The International
MAR Association for Deputy Managers and Front Office
Victorian Chamber AFLW Grand Final Lunch Learn more Learn more
28 Managers of Luxury Hotels
Marvel Stadium – Victory Room, Docklands, VIC
10 11
WA Chamber of Commerce
APR
CCIWA Workplace Relations Conference Learn more
04 Parmelia Hilton Perth, WA
WA Chamber of Commerce Tourism Australia Learn more
APR
CCIWA Business Series – Succeeding at Succession Learn more
10 Grant Thornton, Perth, WA
Australian Culinary Federation Victoria Tourism Industry Council (VTIC)
Dedicated to Promoting Camaraderie and Culinary Education We offer the latest news and information, connections to tourism
Learn more Learn more
of Chefs, Cooks, Apprentices & Culinary Students and events professionals, accredited training and invaluable
employer advice to help you thrive and avoid potential pitfalls.
The International Association for Deputy Managers
and Front Office Managers of Luxury Hotels Learn more
Crown College is proud to be associated with Crown Pride
Les Clefs d’Or Australia is a Society of hotel Concierge
Our aim as an organisation is to promote tourism throughout
Australia. We also endeavour to provide a network for our
members in which they can exchange ideas, provide mutual Learn more
assistance and foster the development of future Concierge
professionals.
crown college alumni - second edition
Awards & Recognition
Crown College is a centre of learning excellence, consistently providing
high quality courses in Commercial Cookery, Hospitality, Tourism, and
Leadership and Management.
Gourmet Traveller AHA WA Forbes Travel Guide
Australian Hotel Awards Accommodation 2018
2018 Awards for Excellence Crown Towers
TWR Perth 2018 multiple category Melbourne
winners
Crown Perth
12 13
Crown College Perth won
Gold at the WA Tourism Awards
Gala dinner.
Australian Property Ranked 40th in the Top WA Tourism Awards
Council 2017 125 Organisations in 2016 Gold Medal
Moulis Legal Award for the world for learning Tourism Education and
Diversity and development Training
The WA Tourism Awards – Education and
Training category celebrate the quality in
training and diversity of the State’s tourism
attractions, amenities and experiences, and
the passion and professionalism of staff.
This is Crown’s sixth year in a row to win this category in
the combined state tourism awards, with Crown College
Australian Employer of Perth Airport Western
Melbourne winning in 2013, 2014 and 2015 and receiving
the Year 2015 Australia Tourism
Awards 2017 Winner Hall of Fame status in 2015.
Crown Perth College
crown college alumni - second edition
Tools of the Trade
Top apps for Resilience & Mental Health promotion
RESILIENCE OTHER RESILIENCE APPS
Resilience at work is now recognised as a defining characteristic of employees who deal
well with the stresses and strains of the modern workplace. Positive Activity Jackpot
Developed by t2health, this app uses the phone’s GPS system
Resilience is a person’s capacity to respond to pressure and the demands of daily life. to find nearby enjoyable distractions. It comes with a clinician’s Learn more
Dictionary definitions include concepts like flexibility suppleness, durability, strength, guide.
speed of recovery and buoyancy. In short, resiliency affects our ability to ‘bounce back’.
The good news is that although some people seem to be born with more resilience than
others, those whose resilience is lower can learn how to boost their ability to cope, thrive
and flourish when the going gets tough.” (Centre for Confidence and Well-Being, 2006) Calm
Calm is designed for people new to meditation – starting with
guided practices from 3 to 25 minutes in length and focused on Learn more
a variety of topics from sleep to gratitude.
14 15
Learn more Breathe to Relax
Another t2health app, Breathe2Relax offers portable stress
management focused on diaphragmatic breathing skill-building Learn more
that help with anger management, mood stabilization and
anxiety reduction.
Crown is focused on promoting a positive You can contact Benestar for assistance
work environment that is enjoyable, with a range of work and life issues,
MoodKit
safe and motivating; however there are including: Based in Cognitive Behavioral Therapy, MoodKit helps people
improve their mood by engaging them in over 200 mood Learn more
sometimes moments in life when everyone • Relationships, parenting and partnering
enhancement activities like thought checking and journaling.
encounters difficulties at work or home.
• Communication, conflict and bullying
When these occur, Benestar is here to
support you. • Improving work and life balance
• Anxiety, depression and stress
Crown has appointed Benestar to provide
free counselling and wellbeing services • Bereavement, grief and loss Pacifica
Pacifica is designed to help people who live with anxiety through Learn more
to Crown employees and their immediate • Nutrition, sleep and physical wellbeing soothing meditation and other personalized self-help strategies.
family, 24 hours a day, 7 days a week. • Career and goal setting
Counselling is available face-to-face or via
• Managing change
telephone, video or online.
• Drug, alcohol and addictions
• Legal and financial
crown college alumni - second edition
Let’s Get Connected!
MINDFULNESS
Mindfulness is the practice of purposely focusing your attention on the present
moment—and accepting it without judgment. Mindfulness is now being examined
We would love for you to join our Crown College Alumni
scientifically and has been found to be a key element in stress reduction and overall
happiness. LinkedIn page.
What are the benefits of mindfulness? If you don’t already have a LinkedIn Profile, you can join here:
The cultivation of mindfulness has roots on the here and now, many people who http://www.linkedin.com
in Buddhism, but most religions include practice mindfulness find that they are less *Reminder, you will need to update your employer to ‘Crown Resorts’.
some type of prayer or meditation likely to get caught up in worries about the
technique that helps shift your thoughts future or regrets over the past, are less
away from your usual preoccupations preoccupied with concerns about success
toward an appreciation of the moment and and self-esteem, and are better able to
a larger perspective on life. form deep connections with others.
Professor emeritus Jon Kabat-Zinn, Mindfulness improves physical health.
founder and former director of the Stress If greater well-being isn’t enough of an
Reduction Clinic at the University of incentive, scientists have discovered that
Massachusetts Medical Center, helped mindfulness techniques help improve
16 to bring the practice of mindfulness physical health in a number of ways. 17
meditation into mainstream medicine and Mindfulness can: help relieve stress, treat
demonstrated that practicing mindfulness heart disease, lower blood pressure,
can bring improvements in both physical
and psychological symptoms as well as
reduce chronic pain, improve sleep, and
alleviate gastrointestinal difficulties. Contributions
positive changes in health, attitudes, and
behaviors.
Mindfulness improves mental health. We welcome all suggestions and
In recent years, psychotherapists have
ideas for future contributions
Mindfulness improves well-being. turned to mindfulness meditation as
Increasing your capacity for mindfulness an important element in the treatment to the Crown College Alumni
supports many attitudes that contribute of a number of problems, including: newsletter.
to a satisfied life. Being mindful makes it depression, substance abuse, eating
If you would like to contribute, you can
easier to savor the pleasures in life as they disorders, couples’ conflicts, anxiety
nominate yourself or someone you know
occur, helps you become fully engaged in disorders, and obsessive-compulsive
to be in the Feature Stories, or you may alumni
activities, and creates a greater capacity disorder.
want to share a great idea about;
to deal with adverse events. By focusing https://www.helpguide.org/harvard/benefits-of-mindfulness.htm
• Feature stories
We want to hear from you!
• Connecting & Events
Headspace • Tips, Tricks and Tools of the Trade Please send all your contributions to;
Train your mind for a healthier, happier life. studentadmin@crowncollege.edu.au
• Learn the basics for free • Networks & Associations
Learn more
• Backed by science
• Anytime, anywhere
crown college alumni - second edition18
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