Gender pay gap report 2018 - Arnold Clark
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The automotive industry has been a traditionally male-dominated environment, but Arnold Clark is working hard to redress any gender imbalance still present within our organisation. At Arnold Clark we support government action requiring large employers to be transparent about their gender pay gap figures. Our continuing aim is to ensure all departments and divisions throughout the business are committed to attracting, retaining, and developing the careers of female employees. We want to make sure our workforce is more reflective of our customer base, which is more equal in gender terms. What have we been doing about it in 2018? During the past 12 months, we have focused • Launching a full recruitment campaign to increase on increasing the number of females within the number of female sales employees, which our Sales division. The first half of the year, we integrated online and digital platforms. The carried out research on how best to change campaign aimed to combat the traditionally male- the perception that sales roles are solely for dominated image of car sales, and position the men, by holding a series of focus groups product consultant role as a fulfilling career path with our current female sales employees. accessible to all. The campaign targeted women from retail, hospitality, banking and remote This gave us a clear insight into what factors might customer service backgrounds, in a bid to move dissuade women from applying for Sales roles, and away from the traditional sales focus and towards what Arnold Clark could do to support females a customer experience-minded environment. within sales more effectively, once on board. • Targeted social media campaign showcasing We also embarked on a tour of the UK to meet our successful sales females, our five-day with all of our branch General Managers, to week and our new, more casual uniform. understand the barriers they’ve encountered in • Sub-conscious bias and recruitment recruiting females into sales. We also discussed practices training for all line managers. the advantages of a more balanced sales force. Further to this, we’ve taken the following steps: • Targeted coaching for all branches with no females in the sales team. • Rebranding the Sales Executive role by removing the shirt and tie from the uniform and moving • Recognising that a change of this kind may towards a more casual look, changing the sales be a challenge for some managers, a support role title to Product Consultant to modernise system has been put in place whereby the position and make it more accessible, and managers can get any help they need in using information gathered from the female dealing with the changing demographic. focus groups, there has been a move away from sales targets towards annual expectations. • A dedicated female mentor programme for sales new starts who may need some extra guidance These changes take away the traditional and support to settle in to the company. image of car sales, removing the competitive element of car retailing and making the job less threatening to new recruits, particularly women.
The combination of the above efforts has As such we continue to partner with Dare to be been a success and we’ve seen a significant Different, an organisation led by former racing increase in females joining our sales team. driver Susie Wolff MBE which seeks to inspire young girls to pursue a career in motorsport. But it’s not just about the sales division, we’re We have again this year offered our employees’ also challenging ourselves to increase our female daughters the opportunity to attend a daughters demographic across the board. We’re continuing day to experience various STEM activities to open our efforts to raise the profile of our female role their minds to the opportunities available: models in the business to ensure that our female employees are aware that there is a career path open to them. One example of this is the video Dare to be Different daughter’s day we published on International Women’s Day: We have also been working on Girls with Skills, International Women’s Day our own STEM youth education piece aimed at young girls. This will be trialled early 2019 with a view to taking it on the road to high schools We’ve continued to roll out flexible working to all over the UK via our interactive STEM van. various areas of the business to make sure employees have a good work-life balance. We are now also Finally we are very proud to have been recognised publishing a ‘Happy to talk Flexible Working’ for all of our efforts to ensure diversity within our logo on our careers page to encourage females workplace. Arnold Clark received a Commendation applying to the company to feel confident about at the 2018 Herald and GenAnalytics National discussing working patterns at interview stage. Diversity Awards. The company was also recognised as the Employer of the Year at the Business Women Youth education is something we see as essential to in Scotland Awards where special mention was made ensure that young girls are aware that the automotive of the fact that we are frontrunners in the automotive industry is a career option for them. industry with regards to our diversity efforts. What’s next for us? • We have established a new partnership with BWS, an organisation whose aim is to support We intend to build on the good work we’ve already businesswomen in industry. BWS will be delivering got underway. We recognise that culture change pop-up events within Arnold Clark to train our is not an easy task and to achieve this will require females on confidence and leadership skills. It is many years of work. Here’s what we’ll be doing next: hoped that through these events we will see more of our females putting themselves forward for • Diversity training for all line managers. promoted roles. • The collaborative approach to our targeted female recruitment drive was extremely successful, the Our commitment to diversity intention is to stay with this approach until the We want to provide an open and inclusive gender imbalance within sales is addressed. environment where people can simply come to work, be themselves and do a great job. • Establish a female network group to ensure a long-term support system is in place for females in our workplace. • Further roll out of our female mentor programme. • Continual promotion of our female role models. • Introduction of flexible working to areas of the business that have not yet been addressed. Our commitment is to have every employee on a flexible working scheme by the end of 2019.
Gender pay and bonus reporting statistics for staff employed at 5th April 2018 The gender pay gap explained A pay gap is the difference in average pay between two groups within a workforce. It is not to be confused with equal pay. This is a different matter and is concerned with being paid equally for the same or similar work. Below we will consider the gender pay gap. Arnold Clark Automobiles Ltd (Incorporating Harry Fairbairn Ltd) Our workforce Being part of the historically male dominated Apprentices: The number of female automotive industry, it is no surprise that the Arnold apprentices has increased tenfold. Clark Group has an uneven gender split between Aftersales: The number of women within our men and women. In the past five years we have made aftersales division has increased by 30%. significant improvements in the following areas: We are proud to have more women involved in all Sales: The number of women in our areas of our business and we are looking forward sales division has trebled. to building on the progress we have made. 76% 24% male female Figures at April 2018
The figures for both mean and median hourly The gap has widened in 2018 due to a number of rate and bonus are entirely reflective of the factors. The introduction of the industry leading 5 demographic of our organisation. Our business day working week within sales and the associated has more males at senior level and as such commission structure is compulsory for all new our average male salary (mean and median) is starts, this is a positive move to ensure that the higher than our average female salary. This pay role appeals to a wider, more diverse population gap will continue to exist until we achieve a fair of people. The previous 6 day structure is now representation of men and women at all levels, closed to new entrants, the majority of those which is something we are working hard to achieve. remaining on this structure are male and as they are continuing to work an extra day per week they The bonus pay figures confirm that most employees are on average earning higher commissions. The receive a bonus, however the males receive an females we have recruited into sales during our average of 50% more. Our sales division earn successful recruitment drive have not yet reached commissions for cars sold and are some of the their full earning potential as they are still within biggest bonus earners in the company. The bonus their training phase. The bonus gap will close as we gap is a consequence of the company having a redress the gender imbalance within sales, it will take significantly larger proportion of men within sales. time to significantly increase our female numbers but we are fully committed to seeing this through. Gender pay Difference in mean hourly rate of pay 13.4% Difference in median hourly rate of pay 10% Gender bonus 89.1% 89.6% Percentage of men and women receiving bonus Difference in mean bonus pay 50% Difference in median bonus pay 45.6% Pay banding Upper quartile Upper middle quartile 87.2% 12.8% 75.1% 24.9% Lower middle quartile Lower quartile 64.7% 35.3% 81.7% 18.3%
Arnold Clark Finance Within our finance division the picture is very The bonus pay figure confirms that the average different. Women in this area are paid more (mean bonus for a female within the finance division is 6.2% and median) than men. Within this area of the higher than that of men. Again, this is a reflection business the majority of senior individuals are of the number of senior females within Finance. female, which is testament to the equal opportunities Movement in median female bonus figure is available within Arnold Clark as a whole. down to additional employees in this area receiving a bonus, as this group is small in numbers this has caused a shift. Our workforce 61% 39% male female Figures at April 2018 Gender pay Difference in mean hourly rate of pay -6% Difference in median hourly rate of pay -15.7% Gender bonus 92.7% 83.4% Percentage of men and women receiving bonus Difference in mean bonus pay -6.2% Difference in median bonus pay 3.6% Pay banding Upper quartile Upper middle quartile 50.8% 49.2% 49.7% 50.3% Lower middle quartile Lower quartile 75.7% 24.3% 73.5% 26.5%
It starts from the top ‘ I’m proud to say that Arnold Clark has a robust equal opportunities policy that ensures that women are as successful within the organisation as their male counterparts. In recent years, we’ve made some changes to improve our workplace culture and make Arnold Clark a more attractive place to work.’ Eddie Hawthorne Group Managing Director and Chief Executive ‘ We want every employee at Arnold Clark to feel welcomed, empowered and valued, and we’ve made it our mission to put our people at the heart of what we do. I’m looking forward to another exciting year of making this vision a reality.’ Carol Henry Human Resources Director 022078
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