FY 2023 AOC Business Plan - Safety Oversee and operate the safest aerospace system in the world, all with a culture of continuous improvement
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FY 2023 AOC Business Plan
Safety
Oversee and operate the safest aerospace system in the world, all with a culture of continuous
improvement
Safety Culture Commitment
Reinforce and promote “Safety Culture” across FAA and industry that integrates all aspects of Safety
Culture (i.e., Just Culture, Reporting Culture, Learning Culture, Flexible Culture, and Informed
Culture) to improve safety performance throughout the NAS. Safety culture commitment promotes
safety policy, manages resources and invests in safety training, safety systems, and safety solutions;
documents processes and procedures, and ensures accountability for safety.
23Sp.14 - Internal Initiative: Expand Safety Culture - Safety Culture Campaign across the FAA
and Industry
Owner: Kimberly Pyle
Description: Expand the Safety Culture Campaign across FAA and industry that integrates all
aspects of Safety Culture (i.e., Just Culture, Reporting Culture, Learning Culture, Flexible Culture,
and Informed Culture) to improve safety performance throughout NAS. A Safety Culture Campaign
builds an environment where safety data and information are shared to ensure the organization
understands its strengths and challenges, and empowers its members to proactively address
emerging risks.
23Sp.14B - Internal Activity: Safety Culture – Outreach and Engage
Owner: Jeannie Shiffer
Description: Lead and coordinate activities to raise awareness of Safety Culture as it relates to
safety as a core value at all levels of the enterprise and beyond. Make the Safety Culture
concept tangible and accessible to the entire workforce. The Enterprise Safety Culture Team will
provide review and input into all facets of this work to ensure consistent messaging across the
agency.
Core Coordinated: Agreed
23Sp.14B1 - Internal Target: Incorporate Safety Culture Elements and Behaviors
information into communications from FAA Executives and Managers
Owner: Matthew Ash
Description: Incorporate SC content into FAA Executives and Managers presentations at
Summits, Conferences, Workshops and Meetings, that foster improved understanding and
appreciation of Safety Culture principles amongst the target audiences.
Due Date: 09/30/23
23Sp.14B2 - Internal Target: Safety Culture Stories Series
Owner: Matthew Ash
Description: Review articles and provide input to call out the Safety Culture component.
Help employees to view themselves in the broader operational context. The stories are
also an opportunity to draw the connection between Safety Culture, data, SMS, and
collaboration across the agency. All members of the Enterprise Safety Culture Team will
be invited review planned stories to identify the SC component related to their LOB/SO.
Report generated on 03/06/2023 10:39:49 AM 1 of 12Due Date: 09/30/23
Safety and Security Risk Management
Ensure a formalized and proactive approach to aviation safety by identifying, monitoring, assessing,
and managing safety and security risks through enhanced access to data and analytics, informed
risk-based decision making, improved safety metrics and security measures, and increased system
safety awareness and performance.
23Sr.12 - Internal Initiative: Plan and Execute Proactive Communications Activities
Owner: Cynthia Ramsay
Description: Plan and execute proactive communications activities.
23Sr.12A - Internal Activity: Educate and Inform the Public
Owner: Cynthia Ramsay
Description: Provide NAS users, stakeholders and the traveling public with accurate and timely
information needed to operate in the NAS safely and to obtain aviation safety related
information.
23Sr.12A1 - Internal Target: Build a Proactive Atmosphere
Owner: Cynthia Ramsay
Description: Build a proactive atmosphere by working with the media relations team to
establish contacts with journalists through introductory and check in meetings and to
maintain those relationships. Guide the team on how to successfully pitch story ideas to
journalists, and ensure they are pitching ideas to the media the number of times per month
required in each team member’s performance plan. Execute at least 25 safety education
campaigns to inform the public about FAA’s priorities and programs.
Due Date: 09/30/23
23Sr.12A2 - Internal Target: Earned Media Coverage
Owner: Cynthia Ramsay
Description: Identify and execute monthly initiatives and opportunities for earned media
coverage to highlight agency safety initiatives.
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 2 of 12People
Strengthen our current and future aviation workforce by holding ourselves accountable, developing
our people and planning for the aviation workforce of the future
Diversity, Equity, Inclusion, and Accessibility
Ensure a more conscious and inclusive culture that embraces the diverse talents of employees,
ensures fair and equitable treatment, and advances broader gains in diversity, equity, inclusion, and
accessibility.
23Ps.8 - Internal Initiative: EEO/Diversity and Inclusion Action Committee (EAC)
Owner: Kasandra Styles
Description: Utilize the EEO Action Committee (EAC) to enhance, collaborate and support a
diverse and inclusive workplace with existing employee workgroups and LOBs/SO. Collaborate with
AHR's Corporate Recruitment Council to develop an annual outreach plan, targeting
underrepresented groups within the agency.
23Ps.8A - Internal Activity: Ensure a Diverse and Inclusive Workforce - Reasonable
Accommodations
Owner: Kasandra Styles
Description: Ensure 90% of all reasonable accommodation requests are processed within 25
business days or less.
23Ps.8A1 - Internal Target: AOC - Reasonable Accommodations
Owner: Tamika Little
Description: Ensure that at least 90% of reasonable accommodation requests are
processed within 25 business days or less.
Core Coordinated: Agreed
Due Date: 09/30/23
23Ps.8C - Internal Activity: Ensure a Diverse and Inclusive Workforce - Mediation
Owner: Cheryl Wilkes
Description: Managers engage in the mediation/facilitation process when requested.
23Ps.8C2 - Internal Target: AOC - Mediation
Owner: Tamika Little
Description: Ensure that 70% of managers engage in mediation when requested by
employees.
Core Coordinated: Agreed
Due Date: 09/30/23
23Ps.11 - Internal Initiative: Train Managers and Employees across the Agency in Diversity,
Equity, Inclusion, and Accessibility (DEIA)
Owner: Millie Strickland
Description: ACR will lead collaboration with LOBs/SOs to train managers and employees in DEIA.
Report generated on 03/06/2023 10:39:49 AM 3 of 1223Ps.11A - Internal Activity: ACR will Lead Collaboration with LOBs/SOs to Train
Managers and Employees in DEIA.
Owner: Millie Strickland
Description: Ensure at least 75% of managers and 25% of employees from each LOB/SO
attend a minimum of one training course from a menu of DEIA training courses approved by
ACR.
23Ps.11A2 - Internal Target: AOC - Train Managers and Non-Managerial Employees
in a Minimum of One DEIA Training Course
Owner: Tamika Little
Description: Ensure at least 75% of managers and 25% of employees attend a minimum
of one training course from a menu of DEIA training courses.
Core Coordinated: Agreed
Due Date: 09/30/23
Human Capital Management
Enhance FAA’s human capital management capabilities to support innovation and collaboration that
will empower a synergetic, data-driven workplace. Leverage data and technology to continuously
identify and address human capital management opportunities and efficiencies. Position the FAA as
an employer of choice by promoting career opportunities to attract the workforce of the future, while
maintaining a culture that enhances employee engagement and accountability. Ensure that the FAA
retains a diverse and high performing workforce by providing varied learning opportunities and
workplace flexibilities.
23Pt.1 - Internal Initiative: Small Business Opportunities
Owner: Jeffrey Baker
Description: Support small businesses and job creation by providing opportunities for small
businesses to attain FAA contracts and purchase orders, with special emphasis on procurement
opportunities for socially and economically disadvantaged small businesses (including 8(a) certified
firms), service-disabled veteran-owned small businesses, and women-owned small businesses.
23Pt.1A - Internal Activity: Contracting with Small Businesses
Owner: Jeffrey Baker
Description: Utilize market analysis and acquisition strategies to provide opportunities for small
businesses to compete for, and attain FAA contracts and purchase orders, with special
emphasis on procurement opportunities for socially and economically disadvantaged small
businesses (including 8(a) certified firms), service-disabled veteran-owned small businesses,
and women-owned small businesses, economically disadvantaged women-owned small
businesses, and historically underutilized business zone small businesses.
23Pt.1A2 - Internal Target: AOC - Support ACQ's Small Business efforts
Owner: Tom Parisi
Description: Support ACQ's efforts to ensure 25% of the Agency's total direct procurement
dollars are awarded to small businesses.
Core Coordinated: Agreed
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 4 of 1223Pt.1B - Internal Activity: Contracting with Small Disadvantaged Business (SDB)
Owner: Jeffrey Baker
Description: Utilize market analysis and acquisition strategies to provide opportunities for Small
Disadvantaged Businesses (SDB) to compete for and attain FAA contracts and purchase orders.
23Pt.1B4 - Internal Target: AOC - Support ACQ's Small Disadvantaged Business
efforts
Owner: Tom Parisi
Description: Ensure at least 13% of the Agency's total direct procurement dollars are
awarded to Small Disadvantaged Businesses (SDB).
Core Coordinated: Agreed
Due Date: 09/30/23
23Pt.31 - Internal Initiative: Science, Technology, Engineering, and Math (STEM) Aviation and
Space Education (AVSED) Program
Owner: Sean Torpey
Description: Execute STEM AVSED Airport Design Challenge and develop a scalability plan for
broader Adopt-a-School Program implementation.
23Pt.31D - Internal Activity: STEM AVSED Communications
Owner: Chris Sharp
Description: Implement integrated communication strategy to advance the goals of STEM
AVSED.
23Pt.31D4 - Internal Target: Revise faa.gov/education Website (AOC)
Owner: Tom Parisi
Description: Collaborate with AOC to continue implementing revisions to
faa.gov/education website to include ensuring existing information on site is accurate,
creating and implementing a new look and feel for the website to make it more engaging
and better organized and developing additional content.
Core Coordinated: Agreed
Due Date: 09/30/23
23Pt.31D5 - Internal Target: STEM AVSED Focused Social Media Outreach Plan
(AOC)
Owner: Kristen Alsop
Description: Develop and implement a STEM AVSED focused social media outreach plan.
Core Coordinated: Agreed
Due Date: 09/30/23
23Pt.31D6 - Internal Target: STEM AVSED Programs Awareness (AOC)
Owner: Matthew Ash
Description: Develop and implement activities aimed at carrying out the areas within the
STEM AVSED Communications Strategy focused on increasing the awareness and
knowledge of STEM AVSED programs among organizations and employees within the
FAA.
Core Coordinated: Agreed
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 5 of 1223Pt.36 - Internal Initiative: Improve Internal Communication
Owner: Matthew Ash
Description: Use a variety of internal communications vehicles to publish at least 5 news stories
and/or broadcast messages each week to increase employee understanding of agency programs
and activities. Will use multimedia content vehicles to deliver FAA corporate news and increase
employee engagement and understanding of agency programs and activities.
23Pt.36A - Internal Activity: FocusFAA
Owner: Matthew Ash
Description: Publish agency news in FocusFAA daily during Fiscal Year.
23Pt.36A1 - Internal Target: Activity Target 1
Owner: Matthew Ash
Description: Publish daily news items during the Fiscal Year.
Due Date: 09/30/23
23Pt.36A2 - Internal Target: Activity Target 2
Owner: Matthew Ash
Description: Read and evaluate all employees feedback and respond to feedback within
24 hours.
Due Date: 09/30/23
23Pt.36A3 - Internal Target: Activity Target 3
Owner: Matthew Ash
Description: Increase the quantity of communications products distributed to employee
audiences by 10% over FY22 figures.
Due Date: 09/30/23
23Pt.36B - Internal Activity: Employee Interviews
Owner: Matthew Ash
Description: Produce one monthly written interview profile featuring FAA managers and
employees.
23Pt.36B1 - Internal Target: Activity Target 1
Owner: Matthew Ash
Description: Conduct a series of employee interviews (no fewer than 52) each year with
executives, managers, program specialists, and other employees.
Due Date: 09/30/23
23Pt.36C - Internal Activity: Employee Website
Owner: Matthew Ash
Description: Update the employee homepage every business day.
23Pt.36C1 - Internal Target: Activity Target 1
Owner: Matthew Ash
Description: Update the employee homepage every business day.
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 6 of 1223Pt.36D - Internal Activity: Communicate Strategic Initiatives
Owner: Matthew Ash
Description: Communicate the goals of Strategic Initiatives to the FAA employees and gain
feedback that helps the FAA meet their needs.
23Pt.36D1 - Internal Target: Activity Target 1
Owner: Matthew Ash
Description: Regularly share information on Strategic Initiatives to FAA employees.
Due Date: 09/30/23
23Pt.36E - Internal Activity: Communications Working Group
Owner: Jeannie Shiffer
Description: Ensure cross-agency collaboration on communications issues and projects
through the Communications Working Group.
23Pt.36E1 - Internal Target: Activity Target 1
Owner: Jeannie Shiffer
Description: Chair monthly meetings of Communications Working Group and ensure
active collection of data on communications activities from all LOBs/SOs. Share data with
AOA.
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 7 of 12Operational Excellence
Operate the world’s most efficient aerospace system through daily execution, continuous
improvement and infrastructure investment.
Mission Efficiency and Support
Optimize efficiency and support mission requirements through daily execution, continuous
improvement, planning, infrastructure resiliency, and investment. Effectively plan for and manage
finances, procurement, information technology, and other mission support services.
23Em.21 - Internal Initiative: AOC ACSI FAA Web Survey
Owner: Tom Parisi
Description: Maintain the annual average of FAA surveys on the American Customer Satisfaction
Index (ACSI) at or above the average Federal Regulatory Agency score. Review customer
requirements annually and measure customer satisfaction more broadly for FAA service.
23Em.21A - Internal Activity: AOC ACSI FAA Web Survey
Owner: Tom Parisi
Description: Continue to survey FAA website users for their levels of satisfaction with FAA
website using the American Customer Satisfaction Index (ACSI) survey instrument.
23Em.21A1 - Internal Target: Activity Target 1
Owner: Tom Parisi
Description: Review customer feedback and provide monthly reporting to management
with actionable steps taken on iterative improvements. (With monthly reporting).
Due Date: 09/30/23
23Em.21A2 - Internal Target: Activity Target 2
Owner: Tom Parisi
Description: Implement new survey questionnaire and measures to more accurately
reflect the performance of FAA.gov and increase survey response rates.
Due Date: 04/30/23
23Em.21A3 - Internal Target: Activity Target 3
Owner: Tom Parisi
Description: Measure faa.gov task completion rates and ensure FAA.gov performs as well
or better than similar regulatory agencies.
Due Date: 09/30/23
23Em.64 - Internal Initiative: Creative Services
Owner: Allison LePage
Description: Use creative communications products (graphics/video/live events) in support of
improving external communications.
23Em.64A - Internal Activity: Creative Services
Owner: Allison LePage
Description: Use digital communications products to improve education and outreach about the
NAS.
Report generated on 03/06/2023 10:39:49 AM 8 of 1223Em.64A1 - Internal Target: Activity Target 1
Owner: Allison LePage
Description: Produce 15 creative communications products (graphics/video/live events) in
support of improving external communications.
Due Date: 09/30/23
23Em.65 - Internal Initiative: Educate and Inform the Public
Owner: Cynthia Ramsay
Description: Plan and execute proactive communications activities to provide agency stakeholders
and the traveling public with accurate and timely information.
23Em.65A - Internal Activity: Public Information
Owner: Cynthia Ramsay
Description: Increase positive media coverage of FAA efficiency and capacity enhancements.
23Em.65A1 - Internal Target: Activity Target 1
Owner: Cynthia Ramsay
Description: Respond to media requests and/or acknowledge receipt of media inquiries
within 1 hour and coordinate accurate and timely responses.
Due Date: 09/30/23
23Em.65A2 - Internal Target: Activity Target 2
Owner: Cynthia Ramsay
Description: Advise agency leadership on strategies to effectively and creatively
communicate with the public. Coordinate agency-wide projects to ensure that information
delivered to the public are consistent agency-wide and that public events are transparent
and inclusive.
Due Date: 09/30/23
23Em.65B - Internal Activity: Public Education of NAS Safety Initiatives
Owner: Kristen Alsop
Description: Increase public, congressional, media, industry and pilot education and
understanding of National Air System initiatives by providing them with safety information and
the opportunity to directly engage with FAA subject matter experts.
23Em.65B1 - Internal Target: Increase Engagement for Digital Communications
Owner: Kristen Alsop
Description: Increase public, Congressional, Industry and pilot awareness by 25% from
FY22 levels on various digital media platforms about safety initiatives and how to operate
safely in the National Airspace System.
Due Date: 09/30/23
23Em.65B2 - Internal Target: Increase Engagement for Live Events
Owner: Kristen Alsop
Description: Exceed user participation and engagement via questions and comments for
live digital events hosted in FY22 by 15% through FY23 to provide the general public and
key stakeholders with safety information and opportunity to engage with FAA subject matter
experts.
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 9 of 1223Em.65B3 - Internal Target: Increase Awareness of National Air System Initiatives
Owner: Kristen Alsop
Description: Exceed user participation and engagement by measuring participation and
engagement metrics for live digital events hosted in FY22 by 15% through FY23.
Due Date: 09/30/23
23Em.67 - Internal Initiative: Support Open Government Initiative
Owner: Tom Parisi
Description: Support the Open Government Initiative, the President's Executive Order on
Streamlining Service Delivery and Improving Customer Service (EO 13571) and the 21st Century
Digital Government directive by leveraging technology to make data available, improve web service
efficiencies and increase productive collaboration with citizens, stakeholders and other government
agencies while reducing duplicative efforts.
23Em.67A - Internal Activity: Effectively communicate as “one FAA”
Owner: Tom Parisi
Description: Establish consistent and unified messaging from the top down across all lines of
business.
23Em.67A1 - Internal Target: Activity Target 1
Owner: Tom Parisi
Description: Modernize and stabilize MyFAA.gov platform. Working with AIT, complete
migration from CQ5 to AEM.
Due Date: 01/30/23
23Em.67A2 - Internal Target: Activity Target 2
Owner: Tom Parisi
Description: Work with LOB and Staff office web liaisons to validate 90% of faa.gov web
content is reviewed and updated annually.
Due Date: 09/30/23
23Em.67B - Internal Activity: Content Management Modernization: Modernize
www.FAA.gov content management
Owner: Tom Parisi
Description: Modernize www.FAA.gov content management
23Em.67B1 - Internal Target: Activity Target 1
Owner: Tom Parisi
Description: In collaboration with AIT, identify remaining Adobe ColdFusion complex
content/applications on FAA.gov to be migrated to CMS. Establish migration plan and
targets for each area.
Due Date: 04/30/23
23Em.67B2 - Internal Target: Activity Target 2
Owner: Tom Parisi
Description: Implement Search.gov on FAA.gov.
Due Date: 04/30/23
Report generated on 03/06/2023 10:39:49 AM 10 of 1223Em.67B3 - Internal Target: Activity Target 3
Owner: Tom Parisi
Description: Develop a SEO analytics program for FAA.gov with monthly reporting
including a baseline of SEO performance for future goal setting.
Due Date: 09/30/23
23Em.68 - Internal Initiative: Proactively Inform the Public and Stakeholders
Owner: Kristen Alsop
Description: Conduct proactive outreach activities to provide the public with accurate and timely
access to information needed to operate in the NAS safely and to obtain other aviation safety related
information.
23Em.68A - Internal Activity: Social Media Coverage
Owner: Kristen Alsop
Description: Increase awareness on social media platforms about safety initiatives and how to
operate safety in the National Airspace System.
23Em.68A1 - Internal Target: Activity Target 1
Owner: Kristen Alsop
Description: Respond to social media requests and/or acknowledge receipt of social
media requests daily and coordinate with public affairs to ensure accurate and timely
responses.
Due Date: 09/30/23
23Em.68A2 - Internal Target: Activity Target 2
Owner: Kristen Alsop
Description: Manage and develop a minimum of 15 communications strategies, plans and
campaigns to deliver safety information to the public that deliver a positive return on
investment. Strategies will be based on agency priorities, news judgment and public
interest according to stakeholder metrics/data.
Due Date: 09/30/23
23Em.68A3 - Internal Target: Activity Target 3
Owner: Kristen Alsop
Description: Provide customer service no less than 365 times in one year, through timely
and accurate responses by answering questions from the media, public, and key
stakeholders.
Due Date: 09/30/23
23Em.68A4 - Internal Target: Improved Quality of Applications (AOC) for UAS
Waivers and Authorizations
Owner: Kristen Alsop
Description: Through education and outreach provide drone pilots tips and information to
increase public engagement by 10% from FY22 on social media and live events.
Due Date: 09/30/23
23Em.68B - Internal Activity: Increased Data Accessibility
Owner: Kristen Alsop
Description: Use modern, open technologies to communicate and help the public and FAA
employees operate safely and make informed decisions.
Report generated on 03/06/2023 10:39:49 AM 11 of 1223Em.68B1 - Internal Target: Increase User Satisfaction
Owner: Kristen Alsop
Description: Increase user satisfaction by 30% from FY22 by making more information
and data available to a wider and non-traditional audience by routinely webcasting public
meetings and safety summits, deploying tools that work on mobile devices, and providing
data outside of the FAA’s network through modern platforms such as application
programming interfaces (API) and geographic information systems (GIS) and data
visualizations.
Due Date: 09/30/23
23Em.73 - Internal Initiative: Increase Awareness for Airspace Efficiency
Owner: Tom Parisi
Description: Support Executive level initiatives and orders on improving customer service and
digital government by leveraging technology to make data available
23Em.73A - Internal Activity: Increase Data Awareness
Owner: Tom Parisi
Description: Support Executive level initiatives and orders on improving customer service and
digital government by leveraging technology to make data available, improve web service
efficiencies and increase productive collaboration with citizens, stakeholders and other
government agencies while reducing duplicative efforts.
23Em.73A1 - Internal Target: Activity Target 1
Owner: Tom Parisi
Description: Develop new data visualizations to support the FAA data culture and better
connect stakeholders with information they can use.
Due Date: 09/30/23
Report generated on 03/06/2023 10:39:49 AM 12 of 12You can also read
