Frequently Asked Questions - Augustana College 2020-2021 Student Health Insurance Plan (SHIP)
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Augustana College
2020-2021 Student Health
Insurance Plan (SHIP)
Frequently
Asked
Questions
1Log in
1. Go to www.gallagherstudent.com/augustana.
2. On the top right corner of the screen, click “Student Login”.
3. Follow the login instructions.
Enroll
1. Go to www.gallagherstudent.com/augustana.
2. Click “Student Waive/Enroll”.
3. Log in (if you haven’t already) by following the instructions on the website.
4. Click the “I want to Enroll/Waive” button.
5. Follow the instructions to complete the form.
6. Save a copy of your reference number.
Waive
If your current insurance plan is comparable to the SHIP:
1. Go to www.gallagherstudent.com/augustana.
2. Click “Student Waive/Enroll”.
3. Log in by following the instructions on the website (if you haven’t already).
4. Click the “I want to Enroll/Waive” button.
5. Follow the instructions to complete the form.
6. Save a copy of your reference number. This number only confirms submission, not approval of your
form.
Edit my Form after it’s submitted
If it is before the waiver/enrollment deadline:
1. Go to www.gallagherstudent.com/augustana.
2. Log in (if you haven’t already) by following the instructions on the website.
3. Click “View My Submitted Forms”.
4. Select the form you want to edit.
5. Update the form as needed.
6. Click “Submit Edit.”
After the wavier/enrollment deadline, forms cannot be edited. Please contact Customer Service if you have any
issues.Rescind my Form after it’s submitted
If it is before the waiver/enrollment deadline:
1. Go to www.gallagherstudent.com/augustana.
2. Log in (if you haven’t already) by following the instructions on the website.
3. Click “View My Submitted Forms”.
4. Select the form you want to rescind.
5. Scroll all the way to the bottom of the form
6. Click “Rescind.”
After the wavier/enrollment deadline, forms cannot be rescinded. Please contact Customer Service if you have
any issues.
Obtain an ID card
ID cards are usually available 5-7 business days after your eligibility is confirmed.
1. Go to www.wellfleetstudent.com. Enter your school name in the “Find Your School” search box.
2. If you have created a Wellfleet account in the past, log in.
3. If you have not created a Wellfleet Account, click “Create New Account” and complete the
registration process.
4. Use the “Student Options” tab located at the top of the page to view, email, or print your ID card.
Obtain a tax form
If the federal government requires reporting of health insurance coverage for 2020, tax forms will be mailed to
the address on file by either the Insurance Carrier or the Claims Administrator. Please refer to the Important
Contact Information Section of this document for further information.
Print a Verification Letter
Verification Letters are usually available 5-7 business days after your eligibility is confirmed.
1. Go to www.gallagherstudent.com/augustana.
2. On the left toolbar, click “Account Home”.
3. Log in by following the instructions on the website (if you haven’t already).
4. You will be redirected to the “Account Home” page, then click on “Verification Letter” under
“Coverage History.”
View my account information
1. Go to www.gallagherstudent.com/augustana.
2. Log in by following the instructions on the website (if you haven’t already).
3. You will be redirected to the “Account Home” page where you can see your current coverage,
claims ID number (if applicable), and contact information.
Change my address
Please contact your school to update your address.Find a Doctor
1. Go to www.gallagherstudent.com/augustana and click on “Find a Doctor”
2. Log in by following the instructions.
Find a Participating Pharmacy
1. Go to www.gallagherstudent.com/augustana and click on “Pharmacy Program”
2. Log in by following the instructions.
Insurance Plan Benefits
What benefits does your SHIP provide?
Your SHIP is fully compliant with the Affordable Care Act (ACA) and all other federal and state mandates. It
pays for a variety of medical services, including hospital room and board, inpatient and outpatient surgical
procedures, labs and x-rays, chemotherapy and radiation, inpatient and outpatient mental health services,
physician office visits, consultant visits, ambulance, emergency care and prescription drugs.
It covers preventive care services at no cost when you use In-Network providers. This includes routine
physicals and examinations, screenings, GYN examinations, and most immunizations.
It pays for 90% of your medical fees when you use In-Network providers. This is the advantage to using in-
network providers. When you use Out-of-Network providers the coinsurance is less which means your potential
out-of-pocket costs are more. There may be copayments and deductibles you’ll be responsible for paying.
• It has a $150 per Insured, per policy year deductible for In-Network medical services.
• It has a $300 per Insured, per policy year deductible for Out-of-Network medical services.
• For prescription drugs from participating pharmacies, you will pay:
• a $15 copay for a 30-day supply of a generic drug,
• a $30 copay for a 30-day supply of a preferred brand name drug,
• a $50 copay for a 30-day supply of a non-preferred brand name drug.
• Note: in some cases, your doctor must get permission from the insurance company before prescribing
a drug. You can see which drugs require preapproval by visiting your school’s page at
www.gallagherstudent.com.
Need more information about your plan?
Go to www.gallagherstudent.com/augustana.
What changes have been made to the Plan for the 2020-2021 Policy Year?
• The insurance carrier has changed from National Guardian Life to Wellfleet
• The PPO network has changed from First Health to Cigna PPO.• The Pharmacy Benefit Manager has changed from OptumRx to Wellfleet Rx.
• Travel Assistance has changed from OnCall International to TravelGuard
Does your plan include dental and/or vision benefits?
If you’re 18 or younger, you can get preventive dental and vision benefits with this plan. For details, refer to
your SHIP brochure or certificate.
More information about your dental and vision options
To enroll in a voluntary dental plan or vision plan (additional cost), go to www.gallagherstudent.com/dental or
www.gallagherstudent.com/vision. The types of plans and availability of plans vary by state. The voluntary
vision plan is not available in the following states: MA, MD, MT, NM, NY, RI, WA, PA (certain counties).
How much does the SHIP cost for new students?
Annual Spring/Summer
(08/1/2020-07/31/2021) (02/01/2021-07/31/2021)
Enrollment/Waiver Deadline September 6, 2020 TBD
Student $2,583 $1,255
How much does the SHIP cost for returing students?
Annual Spring/Summer
(08/15/2020-07/31/2021) (02/01/2021-07/31/2021)
Enrollment/Waiver Deadline September 6, 2020 TBD
Student $2,487 $1,255
Do I need a referral from my school’s Health Services to see an off-campus health
provider?
No, you don’t need a referral.
Am I still covered if I live off campus or I’m traveling or studying abroad?
Yes, your plan covers you wherever you are - during semester breaks and summer vacation. This is true even
if you’re traveling or studying abroad. As long as you’re enrolled in SHIP and you paid your premiums,
you’ll be covered.
More information about off-campus, travel and study abroad
In addition to being covered for medical treatment and services, your plan also offers 24-hour Worldwide
Travel Assistance which includes services ranging from a lost passport to helping with emergency medical
assistance or arranging for emergency medical evacuation or repatriation of remains. It’s important to contact
TravelGuard to make the arrangements for you, so contact them before making arrangements on your own. If
you don’t contact them first, these services will not be covered.
Other information about seeking medical care abroad:• Always keep your SHIP ID card with you.
• Save a copy of the plan brochure and/or bookmark your student health website.
• If you get sick while abroad, you will likely need to pay for your care first and then need submit bills for
reimbursement. Your covered expenses will likely be considered an Out-of-Network expense.
• Before you submit claims for reimbursement, have the itemized bill(s) translated into English. Also
include a letter informing the claims administrator you already paid for the healthcare service and need
to be reimbursed.
• Write your name, ID number, address, and school name are on your bill(s). This will help the claims
company process your reimbursement request correctly and promptly.
Does my plan still cover me after I graduate?
You will be covered under your SHIP until the end of the policy period for which you are enrolled and have paid
your premium. If you enrolled and paid for annual coverage and graduate in the spring, you will be covered
until the end of the policy year. Note: you won’t be able to continue your coverage after your policy terminates.
Eligibility, Enrollment & Waiving
Am I eligible for student health insurance?
All full-time students are eligible and automatically enrolled in the Student Health Insurance Plan unless proof
of comparable coverage is provided.
Once you meet eligibility for the first 31 days from the effective date of your Plan, you are enrolled for the
remainder of the coverage period. Home-study, correspondence, and online courses do not fulfill this
requirement.
Can I enroll my eligible dependents?
The SHIP does not provide dependent coverage.
What should I know before waiving coverage?
Before waiving coverage, review your current policy and then consider these questions:
• Does your plan comply with the ACA? (See the FAQ, “What do you mean by ‘comparable
coverage’?”)
• Will your current plan cover medical care beyond emergency services (i.e. doctor’s office visits,
diagnostic testing, x-rays, prescription drugs, mental health, etc.) on- and off-campus?
• Does your plan have doctors and hospitals near campus?
• If you plan to travel elsewhere during the course of the year, does your coverage also extend to
these areas?
• Is the annual cost of your SHIP less expensive than the cost of being added as a dependent to
your parents’ plan? Be sure to compare deductibles and total out-of-pocket costs, not just the
annual premium.
• Does your current plan call for administrative pre-requirements, pre-certification, or primary-care
physician referrals? Keep in mind that physician referrals may delay your access to treatment.More information about waiving coverage
• Are you an international student? If so, you won’t be able to waive coverage.
• If you don’t complete a waiver form by the published deadline, you will be automatically enrolled
in and billed for your SHIP.
• If you decide to waive coverage, you won’t have another opportunity to enroll in SHIP until the
following plan year unless you experience a qualifying event.
• You should submit an online form, whether enrolling or waiving.
What do you mean by “comparable coverage”?
If your current plan is an HMO, your coverage will likely be limited—or not available—outside of your HMO’s
service area. As a result, it probably won’t be considered a “comparable” plan.
Confused about waiving your SHIP coverage? Before deciding what to do, compare your current health
insurance plan to your SHIP coverage. Consider your possible out-of-pocket costs – deductibles, copays,
coinsurance and out-of-pocket maximums. You may find your current plan’s out-of-pocket costs to be higher
than what you’ll pay for SHIP. Moving to SHIP may be financially beneficial.
Non-comparable health plans include:
• Those that only provide emergency services
• International plans (includes plans not filed in the US)
• Travel insurance plans
• Health care sharing plans (includes Christian Ministries & Liberty Health Share)
• Out-of-state Medicaid plans
• Plans from insurance companies not located within the United States
• Prescription discount plans
If you decide to opt out of your SHIP, you must be insured by a plan that provides unlimited benefits with no
maximums and no pre-existing condition limitations, for example. This means it must comply with the ACA and
meet or exceed the benefits provided through the SHIP. Your plan must have participating providers and cover
a range of services in and around the geographic area where you attend school. Services should include, but
aren’t limited to:
• Preventive and non-urgent care (this includes most immunizations)
• Prescription drugs
• Emergency care
• Mental health and substance abuse treatment
• Surgical care
• Inpatient and outpatient hospitalization
• Lab work• Physical therapy
• Chiropractic care
• Diagnostic x-rays
For more information about the ACA, visit: https://www.hhs.gov/healthcare/about-the-aca/index.html
If I waive, but then lose coverage, can I enroll in SHIP?
If you waive and then lose coverage under that plan (called a qualifying event), you may submit a Petition to
Add request. The form can be found on your school’s page at www.gallagerstudent.com. Make sure you read
the form carefully as it contains very specific information on the Petition to Add process. Qualifying events
include:
• Reaching the age limit of another health insurance plan
• Loss of health insurance through marriage or divorce
• Involuntary loss of coverage from another health insurance plan
If your enrollment in SHIP is on a voluntary basis, there is no option to Petition to Add if you lose coverage with
your current health insurance plan. If you missed the enrollment deadline you will need to wait until the next
open enrollment period.
How does the ACA affect my SHIP?
Your SHIP fully complies with the ACA. Being ACA compliant means your plan offers essential health benefits
which includes certain preventive services such as annual physical and gynecology exams and some
immunizations. It also covers pre-existing conditions without any waiting period.
There is no longer a federal tax penalty for not having health insurance, but the mandate to have health
insurance remains. There are some states that have kept a state tax penalty for not having health insurance as
well as having additional insurance requirements.
If you are under the age of 26, you may be eligible to enroll as a dependent on your family’s employer/group
health insurance plan. Contact that plan for more information.
May I use one of my state’s marketplace health insurance plans to waive my SHIP?
If you live in the state where you are attending school and bought insurance through your state’s marketplace,
you may be able to waive your SHIP. Please review these plans carefully. Many of them will have a deductible
greater than that of your SHIP. This will increase your out-of-pocket costs. Also, many of these plans are
HMOs with restrictive provider networks. Look at its provider network to be sure that you’ll have In-Network
providers near your campus.
Enrolling mid-year in a state marketplace plan will not allow you to cancel your SHIP.
Once I’m enrolled in the SHIP, can I cancel it? Can I get a refund?
In some cases, you can cancel your SHIP and receive a refund.
Once you’re enrolled in SHIP, you will remain enrolled in it for that coverage period. You have no option to
terminate it unless you enter the armed forces. In that case, we will refund a pro-rated share of your premium.Plan Enhancements
How to enhance your Student Health Insurance Plan
You can enhance your SHIP by accessing several products available exclusively from Gallagher Student
Health & Special Risk. They include:
• Basix Dental Savings Program—provides an exclusive discount arrangement, which can save
you 20% to 50% off the cost of dental care.
• EyeMed Vision Care Program—allows you to receive discounted services at participating EyeMed
providers.
Gallagher Student Health now gives you access to SilverCloud, an online behavioral health platform that
provides behavioral health care and support for enrolled students. The platform delivers clinically proven,
evidenced-based content, programs, and support for depression, anxiety, and stress.
To learn more about your plan enhancements, visit www.gallagherstudent.com.
What other types of insurance are available?
Personal property and renters Insurance is available to all students and covers you while on- or off-campus, at
home, or abroad. All of your belongings including cell phones, laptops, clothing, books and much more are
protected from accidental damage, theft, fire damage, and water damage. For details, go to
www.gallagherstudent.com/property to get a quote and enroll.
Please visit www.gallagherstudent.com for complete details about additional insurance products and how to
enroll.
Important Contact Information
Answer Needed Who To Contact Contact Information
500 Victory Road
Enrollment, coverage, or Verification Quincy, MA 02171
Gallagher Student Health & Special Risk Website:
Letters
w ww.gallagherstudent.com/augustana click
the ‘Customer Service’ link
Commercial Travelers
Benefits, claims, and claims payments 70 Genesee Street
Commercial Travelers Utica, NY 13502
prior to August 14, 2020
Phone: 1-800-756-3702
Website: w ww.commercialtravelers.com
2077 Roosevelt Ave
Springfield, MA 01104
Benefits, claims, claims payments, and Phone: 1-800-633-7867
Wellfleet
Tax forms on or after August 1, 2020 Email:
customerservice@w ellfleetinsurance.com
Website: w ww.wellfleetinsurance.comAnswer Needed Who To Contact Contact Information
Phone: 1-877-657-5030
In-Netw ork providers Cigna PPO Netw ork Website:
w ww.gallagherstudent.com/augustana,
click “Find a Doctor”
Website:
In-Netw ork pharmacies Wellfleet Rx w ww.gallagherstudent.com/augustana,
click “Pharmacy Program”
Voluntary Dental Ameritas Phone: 1-855-672-3232
EyeMed
Phone: 1-866-839-3633
Website: w ww.enrollw itheyemed.com
EyeMed (Discount Vision),
Gallagher Student Health Plan Basix
Basix (Dental Savings)
Enhancements Phone: 1-888-274-9961
Silvercloud (Behavioral Health)
Website: w ww.basixstudent.com
Silvercloud
Website:
https://gsh.silvercloudhealth.com/signup/
Toll-free w ithin the United States:
1-877-305-1966
Worldw ide assistance services
TravelGuard
(medical evacuation and repatriation)
Collect from outside of the United States:
1-715-295-9311
Assistance programs 24/7 Nurseline Phone: 1-800-634-7629
Phone: 1-888-857-5462
Telehealth services CareConnect Website:
w ww.wellfleetstudent.com/careconnnectYou can also read
