FALL 2021 POLICIES PROGRAM GUIDE - YOU BELONG HERE.
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FALL
2021
POLICIES PROGRAM GUIDE
YOU BELONG HERE.
KROC
MEMPHIS
DID YOU KNOW?
MEMBER POLICIES made at the time of registration. For the initial
payment, the Kroc Center will accept cash,
We opened our 100,000 sq. ft facility
All applicants must fall under the definition of the personal checks, Visa, MasterCard, Discover
membership type for which they are applying. and American Express. Checks should be made in February 2013, and now serve
MEMBERSHIP CATEGORIES: payable to The Salvation Army Kroc Center close to 8,000 members! Our facility
INDIVIDUAL: Memphis. A service fee will be assessed for was founded to enrich Memphians in
Any person 18 years or older has access to the any check returned due to insufficient funds. If Fitness, Recreation, Education, Arts and
swimming pool, open gym and fitness center, as enrolled in AutoPay, payment will be taken out
Worship, while providing the community
well as priority sign-up for classes and events. of the member’s checking or credit account
on the 20th of each month, as payment for the with affordable access to state-of-
upcoming calendar month. the-art Aquatics & Recreation Center,
HOUSEHOLD:
A household consists of at least 1 adult plus Community Outreach Programs, Youth
NON-TRANSFERABLE & NON-REFUNDABLE
other person(s), and/or dependents, all living in MEMBERSHIP POLICY: Camps and Afterschool Care, Child
the same household. We have two household After an application has been processed, Watch, Senior Services, and more!
membership types: Household (Up to 4) & memberships are non-transferable and non- We have been voted the BEST Health
Household (5+). A Household membership refundable. Memberships cannot be transferred & Fitness Center each year we have
is defined as any group of individuals legally from one member to a new individual, once
residing in a single residence. ALL members with
been open by Memphis Flyer, Memphis
purchased.
the Household membership type are required to Parent, Memphis Health & Fitness
show valid proof of address for each adult family CHANGES TO MEMBERSHIP: Magazine, The Commercial Appeal and
member. The primary members may make account Yelp!
changes. To remove and/or add a member, or to
PREMIUM: update account information, please complete a
Membership Change form at the Welcome Desk Our 140-employees are here to meet
A Premium membership can be applied to an
individual or household membership plan. It by the 10th of the month, for those changes to be your needs; we are eager to serve our
allows the benefits of the regular membership in effect by the next calendar month. Members mission and share the love of Christ.
category with added benefits of free access to also have the option to add or remove members In doing so, we are honored to have
Specialty fitness classes, workshops, an annual from their account or place their membership on- been voted a Top Workplace by The
fitness assessment, and additional perks. For hold for up to 3-months per calendar year.
Commercial Appeal two years in a row!
details, speak with one of our membership desk
CLASS REFUND/TRANSFER REQUESTS: The 26 Kroc Centers around the
staff.
Individuals wishing to be considered for a refund nation provide facilities, programs,
HOW TO APPLY FOR A MEMBERSHIP: or class transfer must complete a Refund/Transfer and services that encourage positive
Anyone interested in becoming a member of Request Form, available at the Welcome Desk.
living, offer life-changing experiences
the Kroc Center must complete and submit a
MEMBERSHIP CANCELLATION: for children and adults, strengthen
Membership Application which can be found
Members must submit dated and signed families, and enrich the lives of seniors.
online or at the Welcome Desk. Prorated
Membership Change Form, available at the
membership fees will be due at the time of
Welcome Desk, to cancel. Requests must be
In accordance with the Christian
enrollment and may vary depending upon mission of The Salvation Army, these
submitted by the 10th day of the month for it to
enrollment date. All applicants over the age of 17 resources will be offered without
become effective in the following month.
are required to provide valid photo identification,
discrimination to uplift individuals
proof of address, and/or age verification.
Members without identification will not be and benefit communities in need to
allowed into the Kroc Center. promote educational enrichment, life
skills development, and spiritual and
FORMS OF PAYMENT:
The Kroc Center does not require a contract for physical wellness. We are glad to have
membership. However, if your account becomes you join us!
inactive, a $50 registration fee is required to
reinstate your account.
Full payment of balance for current month, YOU BELONG HERE!
and if applicable, the following month must be
QUESTIONS?
QUESTIONS?
KROC DIRECTOR:
FITNESS MANAGER:901.729.8007
555.555.5555
EMAIL: info@krocmemphis.org
EMAIL: first.last@uss.salvationarmy.org
ONLINE:
ONLINE www.krocmemphis.org
AT: KROCSOUTH.ORG
KROC MEMPHIS MEMBER POLICIES
holders must follow all Kroc Center policy and consent of each person to be photographed
procedures. Passes are limited to 2 guests per or recorded should be obtained in advance,
membership plan per visit. Guest Passes are non- except where authorized by Kroc Center Director
refundable. or Marketing for Kroc Center purposes only.
Recording of classes and other recreational
TRIAL PASS POLICY: activities are prohibited.
Trial Passes may be purchased by the public one
time per calendar year. Participants must be age LOCKER USE:
18 or older to purchase, and a Valid Photo ID is Lockers are for use by participants at their own
required. Trial Pass participants are excluded risk. Locks may be placed on lockers, but must be
from purchasing Guest Passes. Once the Trial removed after the day’s visit, or will be removed
Pass expires, participants have 7-days to transfer by the facility and contents will be donated to The
the Trial Pass to a Kroc Membership before the Salvation Army Family Store.
registration fee is applied.
If a cancellation is received after the 10th of the
month, the member will be responsible for the
PROGRAM PARTICIPANTS:
All members and non-members participating in
IMPORTANT
following month’s membership fees. If a member SAFETY/DISMISSAL
a program must check-in at the Welcome Desk
cancels or payments lapse for more than 3 In order to facilitate positive experiences at the
prior to accessing the facility and going to the
months, the appropriate registration fees will be Kroc Center, mutual respect between members,
program location. Non-members must remain in
charged upon reactiviation of the account. Only guests, and staff is required at all times. Failure
the program area at all times.
the primary adult on the account may cancel to observe these policies will result in disciplinary
a membership. Identification and signature is VISITORS: action and/or termination of membership
required to process the cancellation. Any non-member not participating in a program privileges. Kroc Center Staff have the right to
must sign-in at the Welcome Desk. Tours will be refuse service to anyone deemed disruptive or
MEMBERS: offered as requested by visitors. abusive.
All members are required to have their
Membership ID Card available to present Kroc REFUSAL OF ADMISSION: 1. Children under the age of 14 must be
Staff at any time while in the facility. All members Kroc Center Staff reserve the right to deny accompanied by an adult (18+) while in the
must bring their Membership ID Cards to check-in. admission to anyone who appears to be under facility, unless enrolled or participating in a
For safety precautions, Kroc Center members and the influence of alcohol or a controlled substance, program, such as REACH - a bonus program
guests are asked to check-in each time they enter or in any violation of facility rules and regulations. for Kroc Members age 10-17. This service
the facility. CHILD WATCH: allows youth to check themselves in. Parents
The short-term child watch is a bonus for Kroc are allowed to be off-site for the duration of
LOST/STOLEN/MISUSED ID CARDS:
members, designed for children 2 to 13-years of their child’s visit while they are enrolled in
Any Membership ID Card lost/stolen while in the
age. This service allows members to enroll their REACH. A parent/guardian must be present
facility should be reported to the Welcome Desk.
child for up to two-hours per day while they utilize to check the youth out of the program if they
ID Cards reported lost/stolen will be invalidated. If
the facility or participate on-site in a Kroc Center are 10-13 years old, while youth age 14+ can
a Membership ID Card is found, it should be turned
program or activity. Child Watch is a limited- check themselves out. REACH is powered
into the Welcome Desk. Any person attempting to
availability, drop-in only service that is strictly by KidCheck. To create an account, visit
enter the facility with a stolen ID Card will have
used on a first-come, first-served basis. Although kidcheck.com and search for Memphis Kroc
it confiscated immediately. Membership ID Cards
the Kroc Center’s short-term Child Watch is not a Center.
not belonging to the bearer or suspicious use may
licensed childcare program and is not obligated 2. Refrain from the use of foul language, abusive
result in confiscation. The bearer and owner will
to follow the codes set by the State of Tennessee, actions, and inappropriate behavior.
face disciplinary action (suspension or termination)
the staff maintains high standards of service that 3. Lost Membership ID Cards must be reported.
and may face additional penalties from police
ensure the safety and well-being of all participants. 4. Youth must be 12 years of age or older in
officials in the case of misused membership.
Child Watch is powered by KidCheck. To create order to enter the fitness area and adult
Membership ID Cards are not to be misplaced or
an account, visit kidcheck.com and search for group fitness classes. If a child is between
misused in any way.
Memphis Kroc Center. 12-13 years of age, they must be enrolled in
MEMBER GUEST PASS POLICIES: REACH, with a parent/guardian, or in another
Guest Passes are for sale for use on the date PARENT PAGING POLICY: Kroc Program in order to use the fitness
of purchase. All adults purchasing a Guest Pass Child Watch Staff reserve the right to page a parent center and group exercise classes. Children
must provide Valid Photo ID, as all guest and to pick up their child if the child becomes ill, has an 12-16 years of age may undergo a Kroc Start
members are screened prior to entry for child- accident, or is disruptive for an extended period orientation with the Kroc Membership Team.
safety purposes. All guests must be accompanied of time. Additionally, parents and guardians are 5. Shirt and shoes must be worn in all areas
by a current member who is age 18 or older. asked to keep their cell phones visible, accessible outside of pools and sun deck. Proper
Children 3-months or older are required to have a and on at all times. swimwear is required - no street clothes
membership or Guest Pass to be admitted to the PHOTO & VIDEO RECORDING: allowed. No swimwear or wet clothing is
facility, including Child Watch. Passes are valid the No member or guest shall take photographs or allowed outside of aquatics areas. Proper
entire day; however, individuals must be able to make audio/video recordings on Kroc Center workout attire is required in fitness area
present their Guest Pass Receipt and/or wristband premises without the advanced notice of Kroc (no street shoes or jeans). Any clothing with
to the Welcome Desk for re-entry. Guest Pass Center Director or Marketing approval. The logos or messages must be acceptable for a
family environment.
QUESTIONS?
SIGN
FITNESS UP FOR
MANAGER: OUR
555.555.5555
EMAIL:NEWSLETTER !
first.last@uss.salvationarmy.org
ONLINE AT: KROCSOUTH.ORG
KROC MEMPHIS MEMBER POLICIES
6. Bicycles, rollerblades, skateboards, scooters, hoverboards or pets (excluding service animals) will
AMENITIES:
not be allowed inside the facility.
7. Alcohol and/or drugs are not allowed anywhere on the premises. GYMNASIUM & SPORT COURT
8. Smoking and/or use of any type of tobacco, e-cigarettes, and vape are prohibited in the facility • NBA-Sized Basketball Courts
and on facility grounds. • 6 Basketball Goals
9. Weapons of any kind are forbidden in the facility or on facility grounds. This includes the parking • Indoor Sport Turf
lot area. • ARMOR Youth & Adult Sports Training*
10. Pants shall be worn around the waist, and midriff baring tops are not to be worn. • Adult & Youth Sport Leagues*
CHALLENGE CENTER
• Child Watch
NOTICE • REACH After-School Program
ENSURING QUALITY • Arena & Indoor Turf
The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, • State-of-Art Fitness Facility (3rd Floor)
emotional and sexual harm. To help ensure this policy, please report if you see any suspicious activity.
Our guidelines ensure the Kroc Center emphasizes safety in the following ways: FITNESS CENTER
The Salvation Army & Kroc Center personnel (officers, employees, and volunteers) are trained in child • Les Mills Group Classes
abuse prevention and mandated to report suspected child/vulnerable adult abuse. • Treadmills, Stair-Steppers, Ellipticals,
Rowers, Jacob’s Ladder, and more!
The Kroc Center maintains video surveillance of the facility 24-hours a day. In order to promote a safe • HDTVs
and secure environment, the Kroc Center has placed video cameras in various locations. • Personal Training & PT Studio*
• Free-Weight Equipment
Instructors are trained in appropriate interactions with members to enhance learning by creating a • Group Exercise Room
safe and inviting environment. Programs involving children are closely monitored to ensure adequate • Fitness Studio with Barres
supervision and safe interactions between Kroc Center personnel and children. • Specialty Classes with Polar Heart-Rate
Monitoring & Live Display*
As part of our commitment to the safety of children and vulnerable persons, The Salvation Army &
Kroc Center reserve the right to consult public sources to determine whether any member or guest AQUATICS CENTER
poses an unreasonable risk of harm to its patrons, staff, or visitors. The Kroc Center constantly adapts • Giant Water Slide
and enhances safety protocols to adjust to needs. Our personnel and volunteers undergo criminal • Lazy River/Vortex
background checks, and all adults accessing the facility are screened against the public sexual • Lap Lanes
offender registry. • Zero-Depth Entry
• Hot Tub
The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the • Water Aerobics Classes
membership of any member who fails to comply with any rules and regulations, or otherwise breaches • Swim Lessons & Swim Team*
the Code of Conduct, in which case member will not be entitled to a refund of dues or payments.
CHAPEL/THEATER
• Worship Service - 11AM Sundays
• 297-Seat Capacity
• Performing Arts Stage
CLASSROOMS
• Creative Arts Classes*
• Yoga Classes*
• Camps*
ART GALLERY
• Local Artists Featured
• Studio 1865 (Recording Studio)*
OUTDOOR AMENITIES
• Courtyard
• Playground
• NCAA-Sized Soccer Fields
OTHER
• Lounge & Working/Charging Stations
• Kroc Start Orientation - FREE
*additional fee applied
LOCATION
QUESTIONS?INFORMATION:
ADDRESS:
FITNESS 800 East Parkway
MANAGER: South | Memphis, TN 38104
555.555.5555
PHONE:
EMAIL:901.729.8007
first.last@uss.salvationarmy.org
HOURS:
ONLINEM-Th
AT: 5am-9pm | F 5am-8pm | Sa 7am-7pm | Su 12pm-5pm
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