Europe Singapore Pacific Joint Venture - Stronger Together - German Embassy ...
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Europe Singapore Pacific Joint Venture Stronger Together Singapore Airlines (SIA) and Lufthansa Group (LHG) launched a joint venture (JV) product in Singapore on 1st October 2017. Through the JV, passengers are assured of a consistent quality experience travelling with world class premium airlines and enjoy harmonized fares from Singapore to Germany, Austria, Switzerland and Belgium, with a wider and more flexible selection of flights on SIA and LHG. As members of the Star Alliance network, customers can choose to earn frequent flyer miles on either KrisFlyer or Miles&More.
Travelling in the New Normal
Introduction:
The uncertainty of Covid-19 makes it hard to navigate travel decisions. With many airlines
grounding planes compelled by unprecedented border restrictions, we want to address
concerns of travelers who want to be back home to be with families and business travelers
or students who have an essential need to travel to Germany.
Out of Singapore, Singapore Airlines and Lufthansa Group has up to 25 weekly flights to
our JV hubs in Frankfurt, Munich and Zürich, conveniently connecting you to the rest of
Germany.
The flights are expected to be operational as per schedule below, subject to change without
prior notice. The most updated information will always be on our website. The table below
should aid your planning needs based on the day of the week we are operating.
Days of Operated
Route Flight Outbound Flight Aircraft Period
Operation by
Singapore - LH779 23:40 - 06:45+1 Fri LH A340-300 Feb - Mar
Frankfurt
SQ026 23:55 - 06:20+1 Mon - Sun SQ A350-900LH Feb - Mar
Singapore -
SQ328 00:25 - 06:40 Wed, Fri, Sun SQ A350-900LH Feb - Mar
Munich
Singapore - LX177 00:05 - 06:10 Wed, Sun LX B777-300ER Feb - Mar
Zürich SQ346 01:30 -07:50 Mon - Sun SQ A350-900LH Feb - Mar
Days of Operated
Route Flight Outbound Flight Aircraft Period
Operation by
Frankfurt - LH778 21:55 - 17:40+1 Tue LH A340-300 Feb -Mar
Singapore
SQ025 11:40 - 06:50+1 Mon - Sun SQ A350-900LH Feb - Mar
Munich -
SQ327 12:20 - 07:00+1 Mon, Thu, Sat SQ A350-900LH Feb - Mar
Singapore
Zürich - LX176 10:35 - 05:45 Mon, Fri LX B777-300ER Feb - Mar
Singapore
SQ345 11:45 - 05:55+1 Mon - Sun SQ A350-900LH Feb - Mar
Europe Singapore Pacific Joint Venture
Stronger Together
More about the Joint Venture
The scope of our JV connects Singapore to Germany, Switzerland, Austria and Belgium via
3 flight gateways – Frankfurt, Munich and Zürich.
Our synergies offer great benefits to our travelers through our expanded network, increased
connectivity and seamless travel experience.
One fare, one ticket and limitless combination – we harmonized our price points so you
can connect to over 30 cities with your choice of airport and onboard product. As members
of Star Alliance, our travelers enjoy mileage accrual eligibility and perks according to your
loyalty status.
Let us connect you to the world!
30 cities through Europe’s leading gateways
Via Frankfurt
Germany: Berlin, Bremen,
Cologne, Dresden, Düsseldorf,
Friedrichshafen, Hannover,
Hamburg, Heringsdorf,
Karlsruhe,
Leipzig, Muenster, Munich,
Nuremburg, Stuttgart,
Paderborn, Westerland
Via Zürich Switzerland: Basel Geneva,
Germany: Berlin, Bremen, Zürich
Cologne, Dresden, Düsseldorf, Austria: Graz,Klagenfurt,
Frankfurt, Hamburg, Leipzig, Linz,
Muenster, Nuremburg, Salzburg, Vienna
Stuttgart, Belgium: Brussels
Paderborn, Westerland
Switzerland: Basel Geneva,
Austria: Graz,Klagenfurt,
Vienna
Via Munich
Belgium: Brussels
Germany: Berlin, Bremen,
Cologne, Dresden, Düsseldorf,
Hannover, Hamburg, Leipzig,
Munich, Nuremburg, Stuttgart
Switzerland: Basel Geneva,
Lugano
Austria: Graz,Klagenfurt,
Vienna
Belgium: Brussels
Going beyond the crisis…
If you are a corporate traveler who would like to know about our corporate solutions, you
have the option to enroll into our loyalty program HighFlyer and/or PartnerPlusBenefit.
Learn more about our preferential corporates fares via our JV Corporate Travel Program or
contact us at Commercial@singaporeair.com.sg.
Europe Singapore Pacific Joint Venture
Stronger TogetherBringing Singapore closer to Germany:
Taking you to the skies again
We are offering more connections to bring you to more destinations in Germany; namely,
Berlin, Bremen, Cologne, Dresden, Düsseldorf, Frankfurt, Hannover, Hamburg, Muenster,
Munich, Nuremburg, Stuttgart, Paderborn and Westerland.
The latest flight information for each airline is available below:
Singapore Airlines via Frankfurt/Munich/Zürich | Lufthansa via Frankfurt | SWISS via Zürich
Europe Singapore Pacific Joint Venture
Stronger TogetherYour Information Hub - to help you travel confidently
Because travelers are relying on knowledge to make better decisions
Your safety is always our priority.
On your next flight with us, you may notice that there are a few changes to your travel
experience. These measures are taken to ensure the health and safety of our guests and
employees and more details can be found in the links below. Lufthansa also has flying
reporter videos which can give you a visual impression on how flying is like in this new era.
Singapore Airlines | Lufthansa | SWISS
Feeling uncertain about the entry regulations at your travel destination?
Travel is subjected to frequently changing governmental restriction. You may visit our travel
advisory pages below for more information, but we would still advise for you to check with
state advisories before scheduling trips as entry regulations/quarantine requirements may
change at short notice.
Singapore Airlines | Lufthansa | SWISS
Transit rules: how has it changed with connecting time and is Covid-19
test mandatory even for transiting?
To allow for more time at security, we would recommend a 90-minute connecting time.
Transit passengers do not need to comply with mandatory negative Covid-19 test at our JV
hubs in Frankfurt, Munich and Zürich. If there is a need for voluntary Covid-19 testing, onsite
rapid testing is available. The most updated health and safety information for Germany and
Switzerland can also be found in at the respective country’s health authority website.
Transfers between airlines are normal at our Frankfurt, Munich and Zürich hubs. However,
transiting in Singapore is limited to regulatory approved itineraries, more information can
be found here. A list of Regulatory Approved itineraries transiting through Singapore can be
found here for SIA and here for LHG.
Europe Singapore Pacific Joint Venture
Stronger TogetherBaggage rules: are there any changes? How many bags can I bring for
hand-carry and check-in?
We recommend to only carry 1 piece of hand luggage of up to 7Kg in order to speed up the
process at the security checkpoints, boarding and deplaning. This is to avoid crowding as
much as possible.
Nothing has changed with the baggage handling process. Your bag will be tagged to your
final destination on your single ticket.
For Singapore Airlines code-share and operated flights: you can check-in 30Kg for Economy
Class, 35Kg for Premium Economy Class, 40Kg for Business Class and 50Kg for First Class.
For Lufthansa and SWISS code-share and operated flights: you can check-in 1PC x 23Kg in
Economy Class and 2PC x 23Kg in Premium Economy Class, 2PCx 32Kg in Business Class
and 3PC x 32Kg in First Class.
Travelling back to Singapore
Please ensure you fill out the electronic SG Arrival Card e-Services before you arrive in
Singapore.
Passengers arriving from Germany would be required to serve a Stay-Home Notice (SHN)
at dedicated facilities, and consequently undergo a Covid-19 test. More info on entry
requirements can be found on ICA and MOM respective websites.
As of 17th November 2020, non-Singapore citizen or permanent residents, will need a 72h
pre-departure test. This is on top of the SHN at designated facilities.
Countries are also setting up safe travel lanes for essential travel. You may check on your
country’s inclusion here.
Europe Singapore Pacific Joint Venture
Stronger TogetherSingapore – Germany Reciprocal Greenlane (RGL)*
As of 20th of November 2020, Singapore and Germany have implemented a Reciprocal
Green Lane (RGL) to facilitate essential short-term business and official travel between both
countries. The Singapore – Germany RGL is only applicable for travel between airports in
Singapore and Germany with available non-stop flight routes.
For travellers departing Singapore:
Travellers must be sponsored by a company or government agency.
Travellers must obtain an SGS Travel Pass from receiving enterprise or invitation
letter from receiving German authority, the SGS Travel Pass from the Singapore –
German Chamber of Industry and Commerce which confirms the travellers’ status
as an RGL traveller, and a valid visa, if required.
Travellers must adhere to a controlled itinerary, supervised by the host country or
government agency.
Travellers would not need to get tested for Covid-19 before departure and upon
arrival, but are subjected to a 14-day SHN after RGL travel, at dedicated Singapore
facilities and a PCR swab test before the end of the SHN.
Further details can be found here.
For travellers departing Germany:
The applicant from the host company or government agency is required to
submit pre-trip health and travel history declarations and accommodation details
electronically via the SG Arrival Card here within three days prior to the date of entry
into Singapore. The applicant from the host company or government agency is also
required to submit the traveller’s certificate of negative test result for COVID-19
taken within 72 hours before departure and latest 14-day controlled itinerary in
Singapore.
Travellers must take a COVID-19 PCR test upon arrival in Singapore and remain
isolated in a declared self-sourced accommodation until their test results are
released (typically within 48 hours).
Please note that if you travel using the SGS Travel Pass (from Singapore to Germany
and returning to Singapore), you will not be released from serving a 14-day SHN at
dedicated facilities upon return to Singapore at your own costs. However, if you are
a German resident on approved RGL to Singapore, you would not have to serve a
14-day quarantine but require a safe travel pass and follow a controlled itinerary,
subject to prevailing health measures.
A good overview of safe travel pass can be found here.
*From 1st February 2021, Singapore had suspended the RGL
arrangement with Germany for a period of three months.
Europe Singapore Pacific Joint Venture
Stronger TogetherUnsure whether you should fly?
Flying has never been so flexible.
Singapore Airlines allows complimentary rebooking regardless of your choice of destination,
travel period or fare type you will be able to make changes to your travel dates for free,
regardless of your fare type for tickets issued before 28th February 2021.
For Lufthansa Group: the standard change fee for intercontinental flights used to be in the
range of SGD250-300 in Economy Class. Due to the unpredictability of the Covid-19 cases
at your destination, which in turn affects entry requirements you can now rebook without a
rebooking fee on all fares – as often as you like, for tickets issued before 31th May 2021.
You can also change the origin and destination of your journey.
In the case of irregularities: we are here for you.
If you are a holding a ticket and our flights got cancelled involuntarily - we will
assist you in finding alternative flight arrangements. Rest assured that we are keep such
disruptions to a minimum.
If your flight is cancelled - You will receive a notification with alternative flights.
If the proposed flight alternatives are suitable - Confirm the flight details in the email
and your new ticket will be sent to you automatically.
The proposed flight alternatives are not suitable, or no alternatives could be found
- Your ticket’s value remains valid in our system and can be used at a later stage.
If you booked your flight with a travel agent - Please contact them should your flight be
cancelled.
Refund – Both Singapore Airlines and the Lufthansa Group has a flexible travel policy
which can be found at on their respective websites.
#WeCare - Travel and Coronavirus
To help you navigate through these extraordinary times, we have prepared a digital brochure
for you to stay abreast with updates and developments below.
Singapore Airlines Lufthansa Airlines SWISS
Safety Precautionary Travel Briefing Guide Travel Briefing Guide
e- Brochure Safety Video Safety Video
Promise of Care Video
Europe Singapore Pacific Joint Venture
Stronger TogetherDisclosure:
This is a digital brochure tailor-made to the needs of travelers from Singapore to
Germany as a collaboration between the local sales teams of Singapore Airlines,
Lufthansa Group and the German Embassy.
Due to the fast-evolving nature of the countries’ responses to the COVID-19 outbreak,
we cannot guarantee any accuracy and assume no liability for the topicality, correctness,
completeness or quality of the information provided. Links to third party websites are
offered only as a courtesy and accepts no responsibility for third-party information. The
information is accurate and updated as of 8th February 2021 and is subject to change.
At all times, please refer to the links for the latest information.
Have further questions?
Do contact us on the following numbers:
Singapore Airlines: 24 hours Contact Centre, 6223 8888 or submit via our website here.
Lufthansa Group: Service Centre, 6245 5600 or email lhg.agency.sg@dlh.de. This email
address is not known to general public.
Europe Singapore Pacific Joint Venture
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