Essential 2019 Your Equipment & Services Buyers Guide - Supermarket & Retailer
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www.supermarket.co.za
DECEMBER 2018
R68.00 (incl. VAT)
business ■ management ■ fmcg
Your
essential
Equipment & Services
2019
Buyers Guide
Your
essential
Equipment & Services
2019
Buyers Guide
3 Field agent
4 Card payments
6 Maximise investments
7 Franchise
8 Buyers Guide index
10 Buyers Guide category listings
24 Buyers Guide Suppliers A–Z
Supermarket & Retailer wishes all our readers
a healthy, happy & prosperous 2019
EDITORIAL COMMENT
A year that was. Now the future \ DECEMBER 2018 ■ Vol. 68 No 12
Website: www.supermarket.co.za
There are not that many out there in business who would describe 2018 as anything ■ ■ EDITORIAL ■ ■ ■ ■
less than awful. Managing Editor:
Stephen Maister (BCom)
Shrinking disposable incomes, the rising cost of living, inflation, political uncertainty and the steve@supermarket.co.za
economy in recession all combined to impact the tills. That said, there’s a lot more at play PA to Managing Editor:
Ivana Arrigoni
in society and consumer lifestyles that impacted store sales in 2018 and will do so even
ivana@supermarket.co.za
more in the future. Consulting Editor:
For one thing, we live in a world of far reaching change in consumer behaviour brought Hippo Zourides
hippo@supermarket.co.za
about by the digital revolution. Like all change it spells both danger and opportunity. While
Editor:
online grocery shopping is still relatively small in South Africa, the unprecedented access Stephen Maister
that consumers now have to information through the internet, aided by the rise of ever steve@supermarket.co.za
handy smartphone ownership, is influencing what, where and when they buy. Production Editor:
Nina Maister
Supermarkets have responded to some extent to the changes that have and are taking nina@supermarket.co.za
place in society and lifestyles. These changes include later marriage and child bearing.
■ ■ Ad Sales ■ ■ ■ ■
More mothers returning earlier to work. Families have become smaller and single parent Johannesburg: 011–728-7006
households are on the rise. Meanwhile overcrowded highways have lead many to leave Stephen Maister: 082-604-5606
Helen Maister: 082-601-3055
earlier and earlier for work while fewer households have full time domestics. All this has
Ruth Baldwin 072-897 6752
lead to staggered eating within households, fewer formal meals and less food prepared and Bruce Crowie 071-292 2795
consumed at home. Durban: 031-312-6810
Marlane Williams: 083-447-3554
Supermarkets have responded with more convenience food in their food ranges and
Advertising email: ads@supermarket.co.za
especially in the growth of their food-to-go offering in the form of take-out and HMR that Advertising bookings:
replaces food not prepared and often not consumed at home. But in this supermarkets Ivana Arrigoni:
are not alone. Quick service restaurants have, for example, made a drive on breakfast and ivana@supermarket.co.za
have increased their share of the business through the rise of delivery services that are also ■ ■ Circulation, SUBSCRIPTIONS
AND ACCOUNTS ■ ■ ■ ■
driven via online ordering.
Email: circulation@supermarket.co.za
Despite this, some things in the supermarket world have hardly changed. Compare accounts@supermarket.co.za
supermarket ads today with those of 10 or 20 years ago. The type of product and the ■ ■ ADMINISTRATION ■ ■ ■ ■
promotions look pretty much the same and hardly reflect the huge changes in lifestyle that Financial director: Lydia Maister
have taken place and the corresponding breakdown of store sales by department. email: lydia@supermarket.co.za
Realistically though, price and value is still a big driver of store choice. This makes pricing ■ ■ Contact us ■ ■ ■ ■
on known value items, ie the brands from the big suppliers, still the best way to convey this Phone: 011-728-7006
Postal Address:
to shoppers. Especially, as it is all facilitated and encouraged by their trade and rebate spend. P O Box 46066, Orange Grove, 2119
Nonetheless, there is an opportunity for supermarkets to build sales by also marketing Physical Address:
15 Grove Road, Cnr 3rd Avenue, Mountain
a store’s appeal on these newer consumer lifestyle trends. View, 2192
One of them is health and nutrition. It is been driven by a rising tide of disease ■ ■ TO SUBSCRIBE ■ ■ ■ ■
increasingly attributed to our modern ‘western diet’. Type 2 diabetes is one example of this. To receive Supermarket & Retailer each month,
please send details of your company, your position and
We’ve seen it reflected in our supermarkets in reaction to the coverage Tim Noakes and the your postal address, together with your subscription
(see rates below) and make payment to:
Banting Diet received on digital social media. Items like coconut oil and cauliflower almost Supermarket & Retailer
P O Box 46066, Orange Grove, 2119
overnight became as scarce as the proverbial hens teeth. Subscription Rates
Despite this, there has been little focus on promoting health and nutrition in our stores. ■ South Africa – R815.00 (incl VAT)
■ Southern Africa – R1 010.00 (Namibia,
Meanwhile it should be noted that large multi-national suppliers are well aware of the Botswana, Swaziland, Zimbabwe, Lesotho,
threat / opportunity it poses to their highly processed food brands at the heart of ‘the Malawi, Mozambique)
■ All other countries (airmail) – R2 500.00
western diet’. They have been gobbling up health orientated start-ups around the globe. CIRCULATION POLICY
Our ABC controlled circulation covers owners, executives and management operating in
Another example of supermarkets coming late to the party when it comes to a South Africa’s ±4 500 hyperstores, supermarkets, superettes, grocery wholesalers and
selected mass merchandise outlets.
response to consumer desire for good old fashioned, nutritious meals in the face of a time COPYRIGHT©
The copyright of all material in this magazine and its supplements is reserved by the
proprietors, except where expressly stated. The Editor will, however, consider reasonable
starved environment are meal kits. The leaders and founders of the meal kit business are requests for the use of information on condition that the source and author are clearly
attributed. Important: the material in this magazine may not be reproduced on any
independent direct to consumer vendors. electronic archiving, retrieval or distribution system.
PUBLISHERS
Along the way to kitting out stores to reflect the new business opportunities that our Supermarket & Retailer is published by:
Supermarket and Retailer (SA) cc
Reg No. 2007/076713/23
changing society and lifestyles demand, you should find that our annual store equipment PRINTERS – Typo
and services Buyers Guide in this edition will come in handy.
CIRCULATION AUDIT
We hope it helps make change work for you. Here’s to a better, more prosperous and This publication’s circulation is audited to the exacting standards
laid down by the Audit Bureau of Circulations. This guarantees
happier 2019. advertisers that the circulation stated below is delivered.
Total ABC Circulation
13 800
Print & digital editions, April–June 2018
The above ABC Audit guarantees the average number of copies
of the magazine circulated in the audit period. Further information
on the reader profile and readership is available on request.
Stephen Maister
2 | SUPERMARKET & RETAILER, DECEMBER 2018
FIELD AGENT
What drives impulse ice cream
choice, purchase and sales?
Consumers will almost always add a ‘little something’ to their shopping trolley.
On a hot day, this could well come from the impulse ice cream fridges.
Understanding their preferences and and behaviours. They were also required
decision drivers can play an important role to purchase an impulse hand held ice
to finding an ‘edge’ to their satisfaction, cream from the store. Visits were verified
retention and purchase. In October, Field using till slips, category photos, GPS and
Agent invited 70 shoppers – field agents timestamps.
from across South Africa – to complete
a random in-store survey close to where Findings
they live. They were asked to identify and Some 90% of the shoppers found the
photograph ice cream display fridges. available range to be good. But, of concern,
The survey looked at the purchase 30% of them found items out-of-stock.
decision and the key drivers behind it. This Moreover, 71% of the shoppers believed
included feedback on displays, packaging, that the store they visited could do better
Field agents found the condition of ice cream
availability, acceptable pricing, preferences, in display. cabinets, their positioning in the store and the
stock in them was often wanting.
How often do you purchase impulse ice creams?
Some suggestions included:
More than once a week ● Better looking fridges
● More promotions
Once a week
● Better placing of fridges at till points
More than once a month
● Keep fridges fully stocked
Once a month or less
● Provide samples for tasting.
0 5 10 15 20 25 30
Only 3% of shoppers found ice cream
stored at the incorrect temperature, and
20% of branded fridges were found to
Where do you make most of your impulse ice cream purchases? contain other brands. The most acceptable
price range was found to lie between
Other
R10 and R30.
Local garage shop Magnum with its appealing, simple,
Checkers vibrant, attractive, and high-end
appearance was voted as having the
Shoprite
best packaging. The worst was voted
Pick n Pay to be Paddle Pops. This was due to it
Spar being perceived as an old image, with
poor wrapping and dark colours and
0 5 10 15 20 25
plain looks. Additional information is
included in the graphs.
What drives you to select your favourite impulse ice cream?
Other About Field Agent
Habit (what I’ve always done) Crowdsourcing via smartphones gives Field Agent
an unbiased, real-time understanding of consumer
Ingredients shopping habits and frustrations. This assists retailers
and marketers to focus on relevant operational
Availability (whatever’s there) issues and reinforce customer loyalty and shopper
satisfaction. Feedback is collected through photos,
Brand videos, audio, timers, barcode scanners, and
a general survey platform, capturing consumer
Price insights instantaneously.
Flavour/taste Through this Field Agent is changing the way
the world collects business information. It now
0 10 20 30 40 50 60 70 trends at 22 000 agents in SA. For more details,
email: client@fieldagentsa.com.
SUPERMARKET & RETAILER, DECEMBER 2018 | 3
CARD TRANSACTIONS
Card payments will continue Radio pads are no longer favoured in South
Africa but there are cases where they are
to grow across all income
your only solution when network coverage
groups as more and more is weak in your trading area.
people carry plastic Once you have selected a service
to transact. provider, the next decision is to choose
between fixed and mobile terminals.
Where lower card transaction volumes are
involved and dependent on the monthly
rental costs, you may decide to share one
terminal between two checkouts. In this
case, you will require mobile units.
Fixed units work well, especially where
they can be integrated into your POS
solution. Talk to your POS provider and
discuss this. But also discuss what steps
to take when the system breaks down
What’s the best card payment and you must complete the transaction
manually.
solution for independent stores? Once all the above has been covered, it
is time to look at the written agreement
Credit and debit card transactions now add up to a huge part of a supermarket’s sales between you and your service provider. Are
in South Africa. This is regardless of whether a store is located in a low-income area or you aware of the current fees being paid by
in a more affluent suburb. And card payments will continue to grow across all income stores similar to yours? Have you spoken to
groups as more and more people carry plastic to transact. friends and colleagues about the rates they
Stores in affluent areas may receive as service provider, but experience shows pay? You will be amazed at how all service
much as 70% of their turnover from card that often, another bank’s terminals may providers are prepared to match the lowest
transactions but even in lower income be quicker and more efficient to respond. rates going in the marketplace in return for
areas it means that only the most efficient Do not stay with a service provider unless your business. Be a good negotiator!
and better-priced card payment solutions the speed of the terminal is to your Finally, keep your service provider’s
should be considered. satisfaction. helpline details handy, record your
So, what should you look for when The latest terminals are armed with two merchant number in an accessible place
choosing an electronic payment solution telephone SIM cards (normally those of the and where possible, also keep the service
for your store? major cell phone companies). This takes man’s personal cell phone number to hand
The service provider’s transaction care of redundancy. When the one SIM fails for emergencies.
charges are obviously critical. But, the to communicate properly, the second takes You are now ready to match any chain
first and most important aspect is the over. Make sure that this is the case and ask store as far as electronic payment solutions
communication ability. There is nothing the technician to show you the SIM cards. are concerned!
more frustrating for a customer than to
have to wait for a minute or so while
a transaction is verified and approved.
The major chains with their sophisticated
local area networks have set the gold
standard for card transaction speeds –
a mere second or two suffices to connect
their tills to the bank for credit/debit card
confirmation. Independent retailers and
franchisees must emulate this to remain
competitive in service.
To achieve this where SIM card based
terminals are used, as is typical in medium
to smaller independents, it is important
that the service provider tests the
communication speed of their payment
solution in your store before you sign up
for their service. Invariably independents
start out using their regular bank as the
4 | SUPERMARKET & RETAILER, DECEMBER 2018
Get the right card
acceptance solutions
for your business
Payment Acceptance Solutions.
FNB Merchant Services provides tailored Speedpoint® solutions.
Offer your customers a secure and efficient means to pay for goods
and services with a card. We have the right card acceptance solution
at the right price to suit your business’ individual needs.
It takes a bank that does more to help start, run and grow your business.
Contact us at mscampaigns@fnb.co.za
Terms and conditions apply.
A division of FirstRand Bank Limited. An authorised Financial Services and Credit Provider (NCRCP20).
MAXIMISE marketing ROI The evolution of the
influence of promotions
Win with They are cutting back on their spending,
while prioritising the reduction of debt Brands Rule
shoppers in an and increasing savings. They plan their
trips to stores with a specific budget and
Shoppers are risk averse and stick to tried and
trusted brands.
evolving shopper are always looking for the best options
available for their household. They avoid
Will only take advantage when their brand is
on promotion.
landscape impulse buying by sticking to their
shopping lists.
Promotions Rule
How can one best engage the shoppers Increasingly shoppers now use
Shoppers expand their purchase repertoires to
you target today and maximise your promotions to save while not truly
include 2 or 3 trusted brands and look for the
return on investment in doing so? changing their shopping behaviour. In
best priced one when they buy.
the recent past, brands and retailers were
This was the subject of a presentation by They may also trade up to a premium brand
able to change a shopper’s behaviour
Jacqui Le Sar – MD of Inperspective Insights when it is priced right on promotion.
through promotional activity. Promotions
Consultancy at a recent Marketing Mix
were effective in influencing where they
conference entitled “Shopper Insights SA
shopped, how much and what they bought. Price Rules
2019”. Although the talk was aimed at
Nowadays, the shopper is in charge. They Shoppers widen their repertoires to include
manufacturers her advice is very relevant
choose where to shop, what to buy and value, cheaper and retailer brands and will
to retailers and wholesalers alike. It focused how much they need. often buy the cheapest – typically that which is
on key shopper trends that brands should Price and promotions have become the on promotion.
tap into. biggest traffic drivers across all shopping
missions. Promotions still affect the
Key trends Shoppers Rule
big monthly shop as well as the fill-in
Shopper behaviour in South Africa is being They shop across stores to find the best deals
shopping, but to a lesser extent.
impacted by a number of key trends. Promotional activity is seen by them as a across their repertoire of acceptable brands.
Although online shopping is growing savings tool and loyalty to a specific chain
apace overseas, it has not got root in SA no longer exists. They choose the stores more important. True Retailer and Brand
as a shopping channel but it is increasingly that offer the best deals and that they collaboration will be required for improved
being used as a media channel. Only 4% of believe are cheaper. They cherry pick based margin growth. Activations will need to
SA consumers bought groceries online in on what’s on promotion and shop across be designed to create value for shoppers
the past year, but many use online for meal stores to get the best deals. This results through the benefits of brands while simul
and recipe ideas, for inspiration for their in the shifting of brand sales volumes taneously maximising the total basket size.
home, for looking good and for health tips. from one store to another as different “For the majority of shoppers, we need
Retailers should use their online presence promotions occur. Brands are not getting to add value to their pockets if we want
to enhance their store image in these focus the value they expect for their investment to convert them. This means we need
areas. in promotions with retailers. The resultant to incentivise them through value offers
Healthy living is one area that shoppers margin pressure has a negative effect on (rather than just price) to restore the
are prepared to invest in. For example, both the manufacturer and retailer. equilibrium. Broadsheet advertising will
people are exercising more, taking vitamins, Promotional influence has migrated over be the driver of store choice for these
cutting down on fizzy drinks and carbs. the years. Once brands ruled the roost. shoppers.”
These are definite trends to be followed Then promotions ruled, followed by price Tried and trusted brands and high
and tapped into. Brands that offer product ruling. Now, it’s the shopper who rules. margin categories will need Retailers and
benefits such as good for the heart, low in So much so that some brands are Manufacturers to add value to their lives by
salt, easy to digest, no added sugar and free starting to lose their relevance as shoppers offering them solutions and inspiring them
from artificial colourants and flavours will become more savvy and make price-based with ideas.
have appeal. But there is a limit to their decisions. They are more experimental The minority shopper group are the
pursuit of health. While they recognise that than before and have realised that many future spenders and therefore the biggest
organic products are better, most are not cheaper/value brands are ‘good enough’. growth potentials. These shoppers (many
prepared to pay a premium for them. House brands are also growing in the of whom are Millennials) can be engaged
Shoppers are also becoming more shopping basket. through experiential marketing, brand-
environmentally aware; however, they are tainment and gamification. The way to
unlikely to make product and brand choices So, what’s the answer? remain relevant to this dynamic shopper
solely based on environmentally friendly Le Sar advises that the greatest growth group is through innovation, customisation
packaging alone. opportunity for brands and retailers will be and personalisation.
In the current economic environment, to create more relevance with shoppers by Take this advice to heart as you plan your
88% of consumers surveyed claimed that better meeting their needs. 2019 strategies.
“money is tighter than a year ago.” This The relationship between Retailers Jacqui Le Sar can be contacted at jacqui@
is affecting their shopping behaviour. and Brands will become increasingly inperspective.co.za or 082 902 8676
6 | SUPERMARKET & RETAILER, DECEMBER 2018
FRANCHISE
signature of the franchise agreement
(including a list of current franchisees, if
any, and of outlets owned by the franchisor;
the direct contact details of the existing
franchisees; an organogram depicting the
support system in place for franchisees; and
an auditors certificate confirming that that
the franchisor’s audited annual financial
statements are in order). This information
is intended to provide the franchisee with
enough information about the franchise,
its financial viability and potential business
success so as to enable the franchisee to
make an informed decision as to whether
or not he/she wishes to “acquire” the
particular franchise.
4. Prepare a non-disclosure
agreement
Five tips for franchise agreements It is important to ensure the protection
of confidential information which
Justine Krige, Director in the Corporate & Commercial
may be disclosed to the prospective
practice at Cliffe Dekker Hofmeyr
franchisee during the preliminary stages
South Africa has some great homegrown franchises – Mugg and Bean, Steers, of negotiating and concluding a franchise
Debonairs and Nandos, to name a few. South Africa is also no stranger to agreement. This may include, for example,
international franchise groups, such as McDonalds, KFC, Wimpy and SPAR, although the growth of the franchisor’s turnover,
there has been an increase in the number of international franchises investing in and written projections in respect of levels
South Africa in recent years. of potential sales, income and profit.
Although not a requirement under the CPA,
The Consumer Protection Act, No 68 of 2. Include prescribed minimum it is advisable for a franchisor to ensure
2008 (“CPA”) is the first piece of legislation information that a prospective franchisee executes an
in South Africa that specifically regulates The CPA prescribes minimum information
appropriate confidentiality agreement prior
franchise agreements. The CPA prescribes that must be included in a franchise
to being sent the disclosure document.
certain minimum requirements for agreement. Most of this minimum
franchise agreements, as well as certain prescribed information is fairly general 5. Beware the “cooling-off”
information that must be disclosed prior in nature and would be contained in the period
to a franchise agreement being signed. It franchise agreement in the ordinary course It is important to bear in mind that a
is important that all franchise agreements (for example, name and description of franchisee has an entitlement under the
comply with the CPA as provisions in the types of goods or services that the CPA to cancel a franchise agreement
franchise agreements may be declared to franchise relates to, the obligations of without cost or penalty within 10 business
be void for non-compliance. the franchisor and franchisee, and any days after signing such agreement, by
Below are five tips to ensure that your territorial rights). There are, however, giving written notice to the franchisor.
franchise agreement complies with the certain more unusual requirements in
CPA: relation to prescribed information, which
information would not necessarily be
1. Make sure you meet the
contained in a franchise agreement in
minimum requirements
the ordinary course (for example, the
The CPA prescribes “minimum
qualifications of the franchisor’s directors,
requirements” for franchise agreements.
and details of the members/shareholders
These requirements, which are set out
of the franchisor). These more unusual
in the Regulations to the CPA, set out
requirements must be kept in mind when
mandatory terms (i.e. terms which must be
preparing a franchise agreement.
included) and prohibited terms (i.e. terms
which must not be included). They also 3. Prepare a disclosure
prescribe that franchise agreements must document
be drafted in simple and plain language The CPA requires the franchisor to provide
so as to be easily understood. Legal certain minimum prescribed information
jargon must be avoided unless absolutely to the franchisee in a disclosure document
necessary. delivered to the franchisee prior to the
SUPERMARKET & RETAILER, DECEMBER 2018 | 7
category index 2019 BUYERS GUIDE
Food prep, handling & packing Retail Automation Shopfitting & the store
Bakery – baking tin mnfrs............................................................................... 8 Barcode / label printers.................................................................................... 12 Checkout mnfrs.................................................................................................... 17
Bakery – bread slicer mnfrs........................................................................... 8 Card payment services @ POS................................................................... 12 Cross merchandising systems / accessories........................................ 17
Bakery – dough making, forming & proving equipment mnfrs...... 8 Cheque verification services......................................................................... 12 Display – decorations........................................................................................ 17
Bakery – full bakery dept solution providers.......................................... 8 Data backup services........................................................................................ 12 Display baskets.................................................................................................... 17
Bakery – ovens – deck oven mnfrs............................................................ 8 Electronic shelf edge labels........................................................................... 12 Electrical.................................................................................................................. 15
Enterprise resource planning software..................................................... 12 Electricity generation – photovoltaic solar.............................................. 18
Bakery – ovens – oven combustion solutions....................................... 8
Emergency battery power back-up systems......................................... 18
Bakery – ovens – oven rack mnfrs............................................................. 8 Forecourt – fuel POS systems..................................................................... 12
Emergency lighting............................................................................................. 18
Bakery – ovens – rotary rack oven mnfrs............................................... 8 Hand held data terminal mnfrs..................................................................... 12
Energy management – equipment & products..................................... 18
Blenders................................................................................................................... 8 HR software........................................................................................................... 13
Energy management – independent specialist consultants........... 18
Butchery – full house equipment suppliers............................................ 8 Mobile in-store customer engagement apps / measurement........ 13 Entrance mats....................................................................................................... 18
Butchery – meat cutting & processing equipment mnfrs................. 8 Payroll software................................................................................................... 13 Flags & flagpoles................................................................................................. 18
Butchery – meat rail system mnfrs............................................................. 8 POS / integrated ccTV systems................................................................... 13 Floor cleaning – equipment / chemicals.................................................. 18
Extraction canopy & duct cleaning............................................................. 8 POS hardware mnfrs......................................................................................... 13 In-store digital media......................................................................................... 18
Extraction canopy Installation....................................................................... 8 POS software houses....................................................................................... 13 Lighting..................................................................................................................... 18
Food & drink packaging................................................................................... 8 POS solution providers.................................................................................... 13 Locks......................................................................................................................... 18
Food prep – combi steamer / thermofan oven mnfrs........................ 8 Prepaid & third party payment services................................................... 14 PA systems, music, paging & phones....................................................... 18
Food prep – coffee / machine specialists................................................ 8 Scanner mnfrs...................................................................................................... 14 Photo Voltaic solar energy – installers / contractors / suppliers... 18
Food prep – food prep table mnfrs............................................................. 9 Stock replenishment management............................................................. 14 Price & promotion ticket display systems................................................ 18
Time attendance systems............................................................................... 14 Product space management......................................................................... 18
Food Prep – fruit & veg processing equipment.................................... 9
Traffic counter systems.................................................................................... 14 Queuing................................................................................................................... 18
Food prep – hygiene & cleaning equipment.......................................... 9
Transactional analysis software................................................................... 14 Sanitary hygiene equipment & services................................................... 18
Food prep – hygiene testing & consulting services............................ 9
Shelf edge price label holders mnfrs......................................................... 18
Food prep – kitchen consultants................................................................. 9
Security, safety & cash handling Shelving / gondola system mnfrs................................................................ 18
Food prep / full house catering equipment suppliers........................ 9 Shopfitters............................................................................................................... 19
Access control systems................................................................................... 14
Full kitchen equipment..................................................................................... 9 Shopping trolley & hand basket mnfrs...................................................... 19
Alarms....................................................................................................................... 14
Grease traps.......................................................................................................... 9 Signs......................................................................................................................... 19
ATM’s........................................................................................................................ 14
Juice extractors.................................................................................................... 9 Signs – plasma / LCD screens..................................................................... 19
Cash drawers........................................................................................................ 14
Kitchen fire protection equipment............................................................... 9 Signs – programmable electronic............................................................... 19
Cash handling & counting equipment....................................................... 14
Label manufacturers.......................................................................................... 9 Special store display units incl. mobile racks........................................ 19
Cash-in-transit services................................................................................... 14 Standby power generators............................................................................. 20
Modified atmosphere packaging (MAP)................................................... 9
ccTV – covert loss control services............................................................ 14 Stock securing platform................................................................................... 20
Pest control............................................................................................................ 9
ccTV – linked distress monitoring............................................................... 14 Store designers.................................................................................................... 20
Prepackaging – automatic wrapper / labellers..................................... 9
ccTV – remote offsite monitoring................................................................. 14 Store flooring......................................................................................................... 20
Scales....................................................................................................................... 10
ccTV – system design, supply, install....................................................... 14 Store refrigeration contractors...................................................................... 20
Vacuum packaging............................................................................................. 10
Counterfeit bank note detectors................................................................... 16 Trolley locks........................................................................................................... 20
Vacuum pumps..................................................................................................... 10
Electronic article surveillance........................................................................ 16 Turnstiles – customer / staff........................................................................... 20
Vacuum solutions................................................................................................ 10 Used store equipment resellers / recyclers............................................ 20
Loss control / investigators............................................................................. 16
Refrigeration Loss control / shrinkage management..................................................... 16
Warehousing & logistics
Pneumatic cash transfer systems............................................................... 16
Air conditioning & ventilation contracting................................................ 10 Balers / waste management.......................................................................... 20
Retail cash automation services.................................................................. 16
Air conditioning & ventilation mnfrs............................................................ 10 Castors & wheels................................................................................................ 20
Retail cash security services......................................................................... 16
Air suspension cabinet /store equipment truckers.............................. 10 Compactors / waste handling equipment................................................ 20
Safes......................................................................................................................... 16
Aircon duct cleaning.......................................................................................... 10 Conveyors............................................................................................................... 20
Safety barrier tape.............................................................................................. 16
Cabinet display accessory mnfrs................................................................ 10 Crate washers....................................................................................................... 20
Security cash bags............................................................................................. 16 Dock levellers, seals, doors & shelters.................................................... 20
Cabinet humidification & misting................................................................. 10
Securityfencing – conventional / electrified............................................ 16 Forklifts..................................................................................................................... 20
Cabinet night blind & curtain mnfrs............................................................ 10
Security fencing – maintenance................................................................... 16 Goods lifts / hydraulic platforms................................................................... 20
Cold & freezer room shelving mnfrs.......................................................... 10
Smart cash deposit boxes.............................................................................. 64 Hand pallet jacks................................................................................................. 20
Compressor manufacturer agents.............................................................. 10
High-speed doors................................................................................................ 20
Containers – refrigerated storeroom rentals.......................................... 10 Services Impact doors.......................................................................................................... 20
Control & monitoring system mnfrs............................................................ 10 Asset /store finance........................................................................................... 16 Logistics / supply chain consulting............................................................. 20
Display cabinet remote mnfrs....................................................................... 10 Category management..................................................................................... 16 Logistics software............................................................................................... 21
Display cabinets self contained mnfrs...................................................... 10 Distribution / logistics – third-party............................................................. 16 Mezzanine floors................................................................................................. 21
Display cabinets self-contained water cooled....................................... 11 Financial.................................................................................................................. 16 Mobile warehouse racking.............................................................................. 21
Energy saving controllers / software......................................................... 11 Franchising............................................................................................................. 16 Narrow aisle forklifts.......................................................................................... 21
Fans........................................................................................................................... 11 GS1 barcode outsourced data control services................................... 16 Pallets....................................................................................................................... 21
Glass door mnfrs................................................................................................. 11 In-store promo & demo services................................................................. 16 Receiving scales................................................................................................. 21
Hot food display equipment mnfrs.............................................................. 11 In-store radio & music – licensed................................................................ 16 Returnable crates, lugs & dollies................................................................. 21
Humidity & airborne bacteria control......................................................... 11 Key accounting – independent / third-party........................................... 16 RFID readers & transponders....................................................................... 21
Icemaker suppliers............................................................................................. 11 Packaging recycling........................................................................................... 16 Rolltainers............................................................................................................... 21
Insulated door mnfs........................................................................................... 11 Pest control............................................................................................................ 16 Stock trolleys......................................................................................................... 21
Insulated panel mnfrs........................................................................................ 11 Product pack shots / retail ad design........................................................ 16 Stockroom racking mnfrs................................................................................ 21
Packaged refrigeration plant unit mnfrs................................................... 12 Storage containers............................................................................................. 21
Research – in-store pricing............................................................................ 16
Strip curtains......................................................................................................... 21
Refrigerated truck bodies & trailers............................................................ 12 Research – store location............................................................................... 16
Third-party distributors..................................................................................... 21
Refrigeration – independent specialist consultants............................ 12 Retail training & consulting............................................................................. 17
Transport refrigeration...................................................................................... 21
Refrigeration contracting................................................................................. 12 Sales & merchandising – third-party......................................................... 17
Warehouse / distribution centre floors...................................................... 21
Seafood live display units............................................................................... 12 Staff recruitment.................................................................................................. 17 Warehouse racking mnfrs............................................................................... 21
Temperature recorder mnfrs.......................................................................... 12 Stocktaking services.......................................................................................... 17
Water coolers & purifier.................................................................................... 12 Temporary employment services................................................................ 17 Suppliers A–Z............................................................................. 22
8 | SUPERMARKET & RETAILER, DECEMBER 2018category LISTINGS 2019 BUYERS GUIDE
Food prep, Venturas Shop Equipment
Vortech (Pty) Ltd – Just Soak It!
Munaaz Catering Equipment
Suppliers (Pty) Ltd
Butchery – meat rail
system mnfrs
handling Vulcan Catering Equipment Thomas Laurie (Pty) ltd. Aldox Projects cc
& packing (Pty) Ltd Vulcan Catering Equipment
(Pty) Ltd
CaterCity
X-treme Metallurgy CGIS Refrigeration Group
Bakery – baking tin
mnfrs Bakery – ovens – deck Butchery – full house Insulated Structures (Pty) Ltd
oven mnfrs equipment suppliers Munaaz Catering Equipment
Culinary Equipment Company Suppliers (Pty) Ltd
Catercare Catering Equipment Ascot Catering Equipment
Macadams Baking Systems
Basterfield Engineering
The Baking Tin (Pty) Ltd Culinary Equipment Company
(Pty) Ltd
Extraction canopy
Macadams Baking Systems & duct cleaning
BCE Foodservice
Bakery – bread slicer Pie Designs & Solutions
Equipment Concept Clean Africa
mnfrs Tombake (Pty) Ltd. Munaaz Catering Equipment
Bonanza Shop & Catering
Culinary Equipment Company Vulcan Catering Equipment Equipment Suppliers (Pty) Ltd
Kuhn Machines (Pty) Ltd (Pty) Ltd Catercare Catering Technilamp (Pty) Ltd
Macadams Baking Systems Equipment
Tombake (Pty) Ltd. Bakery – ovens – oven CaterCity Extraction canopy
combustion solutions installation
Catersmart
Bakery – dough making, Combustion Technology
Crown National Adami’s Catering t/a Mac
forming & proving (Pty) Ltd Brothers North West
Culinary Equipment Company
equipment mnfrs Culinary Equipment Company Air Confirm
Deli Spices
Culinary Equipment Company Tombake (Pty) Ltd. Alex Murray Metal Systems
Freddy Hirsch Group (Pty) Ltd
Macadams Baking Systems Vulcan Catering Equipment All Appliances & Refrigeration
(Pty) Ltd Laki’s Braais
Ovenwise Bonanza Shop & Catering
Macadams Food Service
Pie Designs & Solutions Equipment
Bakery – ovens – oven Solutions
The Baking Tin (Pty) Ltd Catervent Systems
rack mnfrs Meatpoint
Tombake (Pty) Ltd. Munaaz Catering Equipment
Culinary Equipment Company Mitrend (Pty) Ltd
Vulcan Catering Equipment Suppliers (Pty) Ltd
Macadams Baking Systems Munaaz Catering Equipment
(Pty) Ltd Suppliers (Pty) Ltd Siyaphola Airconditioning
Metnor Manufacturing & Refrigeration
WCS Bakery Supply Services Natural Pack
Tombake (Pty) Ltd.
Bakery – full bakery Vulcan Catering Equipment SA Butchery Training School Food & drink packaging
(Pty) Ltd Supreme Suppliers
dept solution providers Polyoak Packaging (Pty) Ltd
WCS Bakery Supply Services Thermobake Systems
All Round Bakery Supply
Services cc Trust Engineering Food prep – combi
Basterfield Engineering
Bakery – ovens – rotary steamer / thermofan
(Pty) Ltd rack oven mnfrs Butchery – meat cutting oven mnfrs
BCE Foodservice Equipment All Round Bakery Supply & processing equipment Culinary Equipment Company
CaterBake
Services cc mnfrs Macadams Food Service
CaterCity Avocet Scales & Labels – Ishida Solutions
Catercare Catering Equipment
Culinary Equipment Company Bizerba Southern Africa Munaaz Catering Equipment
CaterCity
Lead Laundry & Catering Catercare Catering Equipment Suppliers (Pty) Ltd
Catersmart
Macadams Baking Systems CaterCity Seres Manufactures cc
Culinary Equipment Company
Ovenwise Culinary Equipment Tombake (Pty) Ltd.
East Coast Catering Equipment
Tombake (Pty) Ltd. Company Vulcan Catering Equipment
iTRADEpro
Vulcan Catering Equipment Deli Spices (Pty) Ltd
Lead Laundry & Catering
(Pty) Ltd Exim International
Macadams Baking Systems
WCS Bakery Supply Services Freddy Hirsch Group (Pty) Ltd Food prep – coffee /
Munaaz Catering Equipment
Kuhn Machines (Pty) Ltd machine specialists
Suppliers (Pty) Ltd
Blenders Macadams Food Service AMS Rentals (Pty) Ltd
Pie Designs & Solutions Culinary Equipment Company
Continental Chef Spices Solutions
Seres Manufactures cc
Culinary Equipment Safari-Vac Vacuum Systems Munaaz Catering Equipment
Southern Bakery Equipment Company (Pty) Ltd Suppliers (Pty) Ltd
Technilamp (Pty) Ltd Gerber Fresh Specialised Dryers Natural PackThomas Laurie
The Baking Tin (Pty) Ltd Macadams Food Service Trust Engineering (Pty) ltd.
Thermobake Systems Solutions Vulcan Catering Equipment Venturas Shop Equipment
Tombake (Pty) Ltd. Mitrend (Pty) Ltd (Pty) Ltd Water2go
10 | SUPERMARKET & RETAILER, DECEMBER 2018Food prep – food prep Tagline Brands Professional Kitchen Solutions Munaaz Catering Equipment
table mnfrs Vortech (Pty) Ltd – Just Soak It! Ralph Jacobsberg & Company Suppliers (Pty) Ltd
Broleigh Instore Solutions Seres Manufactures cc
Food prep – hygiene Kitchen fire protection
Catercare Catering Equipment Supreme Suppliers
testing & consulting equipment
CaterCity Thermobake Systems
Macadams Food Service
services True Edge Trading
Catervent Systems
Solutions CML – Consulting
Venturas Shop Equipment Label manufacturers
Microbiological Laboratory
Munaaz Catering Equipment Vortech (Pty) Ltd – Just Soak It!
Food Safe Consult (Pty) Ltd 3j Group
Suppliers (Pty) Ltd Vulcan Catering Equipment
FoodSure ADE Labelling & Barcoding
Specialised Dryers (Pty) Ltd
iClean Andtech Barcode Systems cc
Tombake (Pty) Ltd.
Macadams Food Service Full kitchen equipment Avocet Scales & Labels – Ishida
Vulcan Catering Equipment
(Pty) Ltd Solutions Adami’s Catering DCI Scanning
QPro International t/a Mac Brothers North West Dynamic Identification
Food Prep – fruit & veg All Round Bakery Supply Systems
processing equipment Food prep – kitchen Services cc GreenHome
Avocet Scales & Labels – Ishida consultants Atlas Appliance Repairs iBadge (Name Badges)
Catercare Catering Equipment Ascot Catering Equipment Basterfield Engineering Labels Direct
Culinary Equipment Company Cooking Unlimited Kitchen (Pty) Ltd Libra Labels & Digital
Eptech Culinary Equipment Company BCE Foodservice Equipment Lithotech Labels
Gerber Fresh Food Safe Consult (Pty) Ltd Bonanza Shop & Catering Mac Scales
Hobart Servimate Equipment
Macadams Food Service Pacific Print
Solutions Macadams Food Service Catercare Catering Equipment
ROLLCO (Pty) Ltd
Mitrend (Pty) Ltd Solutions CaterCity
Slam Paper Distributors
Munaaz Catering Equipment Munaaz Catering Equipment Catervent Systems & Couriers
Suppliers (Pty) Ltd Suppliers (Pty) Ltd Caterware Connection Spec Systems
Ralph Jacobsberg & Company Vulcan Catering Equipment Culinary Equipment Company Tagtron Solutions
(Pty) Ltd
Specialised Dryers East Coast Catering Teraoka S.A. (Pty) Ltd
Technilamp (Pty) Ltd Equipment
Food prep / full house Hobart Servimate
Wireless LAN
Tombake (Pty) Ltd. catering equipment
True Edge Trading suppliers
Lead Laundry & Catering Modified atmosphere
Vulcan Catering Equipment Adami’s Catering t/a Mac
Munaaz Catering Equipment packaging (MAP)
(Pty) Ltd Suppliers (Pty) Ltd AGQPE – A Golan Packaging
Brothers North West
Professional Kitchen Solutions Enterprises (Pty) Ltd
AMS Rentals (Pty) Ltd
Food prep – hygiene Ascot Catering Equipment
Supreme Suppliers Air Products SA (Pty) Ltd
& cleaning equipment Trust Engineering Avocet Scales & Labels – Ishida
Bonanza Shop & Catering
Cleaning World Jhb cc Equipment Vulcan Catering Equipment Gerber Fresh
COBA Africa (Pty) Ltd (Pty) Ltd GreenHome
CaterBake
Food Safe Consult (Pty) Ltd Welbilt Packaging World
Catersmart
Frog Cleaning Solutions WISE Barcodes & Data Control Packit Packaging Solutions
Caterware Connection Services
Goscor Cleaning Equipment Continental Chef Spices Safari-Vac Vacuum Systems
Zetes South Africa (Pty) Ltd
Halden Export Enterprises Corporate Project Consultants
iClean Welby Distributors / Manual
Culinary Equipment Company Grease traps punet sealing machine
IndVac East Coast Catering Equipment Concept Clean Africa
Intelligent Cleaning Equipment Goldline Industries GreenFogs Pest control
Marley Pipe Systems Laki’s Braais IndVac Bird Control South Africa
Mopping Equipment Lead Laundry & Catering Marley Grease Trap Mr Clean Zonke
Numatic International Mac Brothers Catering Munaaz Catering Equipment Pathogen & Environmental
Pathogen & Environmental Equipment (Pty) Ltd Suppliers (Pty) Ltd Solutions
Solutions Macadams Food Service OdorCure (Pty) Ltd
PHT-SA Solutions Prepackaging –
Ralph Jacobsberg & Company Marley Pipe Systems Juice extractors automatic wrapper /
Rentokil Initial South Africa Munaaz Catering Equipment Culinary Equipment Company labellers
Sani-touch, Infection Suppliers (Pty) Ltd Gerber Fresh 3j Group
Protection Products Natural Pack Macadams Food Service AGQPE – A Golan Packaging
Santoemma South Africa Ovenwise Solutions Enterprises (Pty) Ltd
SUPERMARKET & RETAILER, DECEMBER 2018 | 11category LISTINGS 2019 BUYERS GUIDE
Avocet Scales & Labels – Ishida BT-SA CGIS Refrigeration Group Compressor
Exim International Carleton Fridgelec (Pty) Ltd Colcab (Pty) Ltd manufacturer agents
Gerber Fresh Carrier Display Group Bitzer Kühlmaschinenbau (S.A.)
GreenHome CIAT – Sky Shot Climate Ebmpapst (Pty) Ltd
Lithotech Labels Solutions Falkberg Trading cc Eurocool
Packaging World Coldcycle Trading Frigrite Africa (Pty) Ltd
Packit Packaging Solutions Coolerado SA Insulated Structures (Pty) Ltd
Containers –
Teraoka S.A. (Pty) Ltd D RA C E refrigerated storeroom
Kool Curtains
Welby Distributors / Manual Moya Ventilation & rentals
Light Kinetics
punet sealing machine Installations (Pty) Ltd Container World (Pty) Ltd
Specialised Dryers
Mveloair Jones & Van Onselen (Pty) Ltd
Scales V3COLDCAB (Pty) Ltd
Omega Manufacturing Omega Manufacturing
3j Group Vulcan Catering Equipment
Real Fires Cooling & Heating (Pty) Ltd
Adam Equipment
Siyaphola Airconditioning
Control & monitoring
Willouw Industries
ASAP Catering Equipment & Refrigeration system mnfrs
Avocet Scales & Labels – Ishida AML Controls (Danfoss
Cabinet humidification
Baseline Scales Air conditioning & misting
– Miatech)
BIZERBA Southern Africa & ventilation mnfrs CGIS Refrigeration Group
BJ Cooling & Heating (Pty) Ltd
Border Scales cc Air Confirm Cape Tech Services
Polar Africa North cc
Catering Equipment 4 All Aircool: Airconditioning Carel Controls SA (Pty) Ltd
Clover Scales (Pty) Ltd & Extraction Specialists Cabinet night blind Ceratech Heat Barrier Coatings
Culinary Equipment Company Alex Murray Metal Systems & curtain mnfrs CGIS Refrigeration Group
Gerber Fresh Bautec Appliances AML Controls (Danfoss Delta Group (Temperature
Hanna Instruments BJ Cooling & Heating (Pty) Ltd – Miatech) control)
Libra Labels & Digital Carleton Fridgelec (Pty) Ltd Apex Strip Curtains & Doors Emerson Process Management
Mac Scales CERATECH Heat Barrier Cape Tech Services Energy Partners
Macadams Baking Systems Coatings Fairbridge Technologies
CGIS Refrigeration Group
CIAT – Sky Shot Climate (Pty) Ltd.
Measuring & Control Frigrite Africa (Pty) Ltd
Instruments Solutions Ikhaya Automation Systems
Kool Curtains
Microsep (Pty) Ltd – Mettler Coolerado SA Jones & Van Onselen (Pty) Ltd
Toledo Polar Africa North cc
Dyco Light Kinetics
Scalerite UTE
Ebmpapst Metraclark (Head Office)
Teraoka S.A. (Pty) Ltd Munters (Pty) Ltd
Emerson Process Management Cold & freezer room
Eurocool shelving mnfrs Omega Manufacturing
Vacuum packaging Schneider Electric (Pty) Ltd
Metraclark (Head Office) Barpro Storage SA (Pty) Ltd
Busch Vacuum Pumps
Moya Ventilation & SCM Ref Africa (Pty) Ltd
& Systems Africa Brilliant Refrigeration
Installations (Pty) Ltd Standard Refrigeration
Gerber Fresh Catercare Catering Equipment
Munters (Pty) Ltd Thermon South Africa (Pty) Ltd
Packit Packaging Solutions CaterCity
Safari-Vac Vacuum Systems Mveloair Ziehl-Abegg South Africa
CGIS Refrigeration Group
(Pty) Ltd Omega Manufacturing (Pty) Ltd
Culinary Equipment Company
Real Fires Cooling & Heating
Vacuum pumps
Cynton Wire Products (Pty) Ltd Display cabinet remote
Standard Refrigeration
Busch Vacuum Pumps
Displaytech mnfrs
Turbo Vent Africa (Pty) Ltd Falkberg Trading cc
& Systems Africa Arneg South Africa (Pty) Ltd
V&S Refrigeration & Air GEA Refrigeration Africa CGIS Refrigeration Group
Conditioning cc
Vacuum solutions (Pty) Ltd Colcab (Pty) Ltd
Busch Vacuum Pumps Glacier Door Systems (Pty) Ltd
Aircon duct cleaning Frigrite Africa (Pty) Ltd
& Systems Africa Insulated Structures (Pty) Ltd Just Refrigeration Products
BT-SA
K K Shelving Munaaz Catering Equipment
Refrigeration Concept Clean Africa
Real Fires Cooling & Heating
Metnor Manufacturing Suppliers (Pty) Ltd
Munaaz Catering Equipment Omega Manufacturing
Air conditioning & Cabinet display
Suppliers (Pty) Ltd V3COLDCAB (Pty) Ltd
ventilation contracting accessory mnfrs Panel World cc
Air Confirm
AHT Cooling Systems GmbH
Rudnev a division of Southey Display cabinets
BE Cooling / / Multilayer Trading 867 (Pty)
Holdings (Pty) Ltd self-contained mnfrs
Brads Refrigeration cc Ltd – Coolpoint AHT Partner Storequip (Pty) Ltd AHT Cooling Systems GmbH
Brilliant Refrigeration South Africa StoreWorks / Multilayer Trading 867 (Pty)
12 | SUPERMARKET & RETAILER, DECEMBER 2018You can also read
