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ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
ESB NETWORKS 2027
Lighting the way to a better energy future

www.esbnetworks.ie
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
ESB NETWORKS ›› 2027

As part of the ESB Networks ‘Strategy to 2027’, our objective is to become a
world-class sustainable networks business. We are at the forefront in defining
the Smart Networks of the future and this is being achieved through research
initiatives and participation in national and international collaborative alignments.
This publication traces the journey of ESB Networks:

 ›› past...

                                      ›› present...

future ››
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
■ CONTENTS

FOREWORD
                   We stand at a crucial turning
                                                         Contents
                                                         Introduction / The Journey to Date                01
                   point. Ireland has committed to
                   delivering 40% of its electricity     The History and Challenges
                   from renewables by 2020. The          Targets for the Future
                   Irish economy is ever more
                                                         Where we are Now                                  02
                   dependent on secure, high-quality
                   electricity infrastructure and ESB    10 Years of Achievement
                   Networks plays a vital role in        The Network Performance Now
supporting these issues.
                                                         Drivers Of Change                                 04
    In 2027, ESB Networks will be celebrating 100
years serving all electricity customers and the Irish    ESB Networks Approach to Future Networks
state, providing the infrastructure on which our         Joined-Up Thinking
society has developed.
    Over the ‘boom’ years, while making over             Integrating Renewable Generation                  06
100,000 new connections per year, ESB                    Connecting Renewable Generation
Networks was making strategic investments in             Award-Winning Research
the long-term sustainability and quality of our
networks. In renewing networks, 80,000km of              Research Development and Demonstration            08
MV networks were rebuilt and over 40,000km               Smart Green Circuits
converted to 20kV, network transformer capacity          Role of the DSO
was increased by almost 50%, and average
customer electricity outage duration per year was        Partnership Across the Industry                   10
reduced by 72%.                                          Working with Partners to Deliver Change
    Having developed robust, high-quality networks,
the next challenge is to realise their full potential.
Smart operations and development of planning,            Smart Network Operations                          12
leveraging sensors and widespread, high-speed,           Active Network Management
reliable communications will fundamentally               Increasing Network Efficiency and Reliability
increase the efficiency and effectiveness of our
networks. This kind of innovation in investment          Customers and New Technology                      14
goes beyond laying lines and cables and involves         Smart Metering
the integration of traditional electricity networks      Active Engaged Customers
with Information Technology and communications
systems. It is a revolutionary process which we          Delivering on Price and Regulation                16
are undertaking in an informed and diligent way,         Five-Year Price Control Process Keeps Ireland
working with all stakeholders across industry,           on a Competitive Footing
academia and most importantly our customers.
    This publication sets out our vision of Networks
                                                         Future Networks                                   18
2027. What I can assure you is that along with
our focus on safety, customers are central to ESB        Convergence of Electricity & Telecommunications
Networks’ development and that ESB Networks,
will deliver this network of the future.
                                                         Summary                                           20

Jerry O’Sullivan                                         ESB Networks 2027 will Deliver
Managing Director, ESB Networks

                                                                                      ESB NETWORKS ›› 2027 01
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
■ INTRODUCTION – THE JOURNEY TO DATE

                The History of ESB                           Challenges
                1946 saw the beginning of Rural              The very distributed rural
                Electrification, a visionary project,        population in Ireland is reflected
                installing the electricity infrastruture     in the size and scale of an
                which powered the people of                  electricity distribution system
                Ireland – supplying energy, light,           that is unique. Ireland has four
                heat and enhancing the quality               times the European average of
                of life. These networks and the              length of network per capita,
                power they supplied enabled the              approximately 66% of Irish
                social, economic and industrial              medium voltage networks are
                development which saw Ireland                single-phase, and a ratio of over
                grow from an underdeveloped                  6:1 overhead to underground
                peripheral region to one of the most         networks exists – on an island at
                developed countries in the world.            the edge of the Atlantic. All these
                  ESB Networks have continued                factors contribute to the significant
                to develop and refurbish the Irish           challenges ESB Networks contend
                electricity infrastructure to a world-       with in maintaining networks to
                class standard catering for today’s          ensure customers receive a top-
                Irish economy.                               quality electricity supply and that
                   The most transformational change          the lights are always on. Not to
                in the electricity and energy industry       mention the challenges we face in
                will occur between now and 2027,             developing the Smart Grid of the
                driven by European energy policy,            future.
                mandating 20% reduction in CO2
                emissions, fuelling 20% of energy
                requirements from renewables, and
                to be 20% more energy efficient.

ESB NETWORKS TIMELINE
              Rural                                                                                  Telecoms
    Electrification                                                                                  Development

                                                           Turlough Hill

                      1950s                            1960s                      1970s
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
This is delivered by...

                                           2.1m         wooden poles

                                           230,000                overhead distribution transformers

                                           20,000            ground-mounted urban
                                                             distribution transformers

                                           150,000km                    of overhead MV/LV network

Targets for the Future
                                           22,000km                  of MV/LV urban underground network

In the future, customer’s use of
electricity will change dramatically.
                                           746        HV substations (400kV-38kV)

Through smart metering, customers
will become more actively involved
                                           2.3m         meters

in managing their electricity,
delivering benefits for themselves         7,174km               of Transmission network
and the wider system. Fossil-fuelled
transport and heating systems will      ESB Networks is in ensuring that          generation (fueling over 40% of
begin to be replaced by carbon-free     losses are minimised, supply is           the country’s energy), deploy smart
electricity-powered systems.            reliable, secure and of a high quality.   metering nationally, install electric
   Long before the phrase ‘Smart           As ESB Networks now embraces           transport infrastructure, facilitate
Networks’ was ever conceived,           the smart technologies of the future,     active participation of customers and
ESB Networks realised that the          this history of innovative design         continue to build low-loss networks
distribution networks are key to the    and system management will help           improved with integrated intelligence
secure and sustainable delivery of      Ireland achieve its climate change        with high-speed communications
energy to customers. Thus, a core       goals. ESB Networks will facilitate       delivering the world-class electricity
value and strategy in the history of    the connection of renewable               network of 2027.

                                                                                                       National
                                                                                                       Refurbishment
                           DCC Scada                                                                   Programme

                                                  Network
                                                  Renewal

                          1980s                      Late1990s                       2000s
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
ESB NETWORKS ›› 2027

Where we
are Now
 ESB Networks is responsible for the construction and
 maintenance of all of the electricity infrastructure in
 Ireland including the transmission, sub-transmission,
 medium and low voltage networks. ESB Networks
 is also the Distribution System Operator. ESB owns
 and funds all investment in the Transmission and
 Distribution systems in Ireland.

02 ESB NETWORKS ›› 2027
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
WHERE WE ARE NOW

                  E
                           SB Networks have developed one of        increased safety, whilst reducing the network
                           the most modern and robust electricity   operational charges for the customers.
                           networks in the world. Over the 2000-    ESB Networks invested 77bn in delivering
                  2012 period, ESB Networks have efficiently        on a very complex suite of technical work
                  refurbished and upgraded the national             programmes, while staying within the
                  electricity network to meet the challenges of     revenue allowances set by the Commission
                  aging networks, rapid load growth,                for Energy Regulation. An independent,
                  unprecedented levels of new connections           international survey of electricity network
                  and the emergence of distributed wind             companies acknowledged ESB Networks as
                  generation. This has increased network            having the third most advanced networks
                  reliability, reduced network losses and           worldwide as of today.

IN THE LAST 10 YEARS ESB NETWORKS HAVE:
CONNECTED UNPRECEDENTED LEVELS OF NEW CONNECTIONS
CONNECTED 694,151 NEW CONNECTIONS
                           – UP TO
                                                                    106 K
                                                                     IN ONE YEAR

     PROCESSED             700,000         CHANGE OF SUPPLIER REQUESTS AND
                           FACILITATED THE OPENING OF THE ELECTRICITY MARKET

                                                                               20kV
ACHIEVED                        REBUILT                                        10kV

90%
                                80,000km
                                of medium voltage
                                (MV) network and
CUSTOMER                        replaced up to 100,000
SATISFACTION                    poles per year to
LEVELS                          deliver a more reliable
                                and safe network –
90% OF ALL                      reducing line drops
CALLS ARE                       and improving
ANSWERED                        performance in poor
WITHIN                          weather conditions
20 SECONDS
(independently evaluated
through a survey
conducted by REDC)
                                                                                               MV 3-PHASE
                                                                                             NETWORK SYSTEM

                                                                                       ESB NETWORKS ›› 2027 03
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
■ WHERE WE ARE NOW – NETWORKS 2027

 IN THE LAST 10 YEARS – ESB NETWORKS HAVE:

IMPROVED NETWORK RELIABILITY
AND STORM RESILIANCE
›› 72% reduction in customer
   minutes lost
›› 39% reductions in customer interruptions

                                                                                                                                                                                 INCREASED
                                    Reductions In Customer Electricity Interruptions Achieved                                                                                    DISTRIBUTION
                                                                                                                                                                                 NETWORK STATION

                                                                                                                                        Average Number of No Interruptions per
                                   450                                                                                           2.5
                                                                                                                                                                                 CAPACITY BY ALMOST
Average Minutes of No Supply per

                                   400
                                                                                                                                                                                 50%
                                   350                                                                                            2

                                   300                                                                                                                                           ›› Adding almost 1,500MVA

                                                                                                                                                    Customer
           Customer

                                                                                                                                  1.5
                                   250                                                                                                                                              of 110kV/38kV station
                                   200                                                                                                                                              capacity
                                                                                                                                  1
                                   150                                                                                                                                           ›› Adding almost 1,700MVA of
                                   100
                                                                                                                                                                                    110kV/MV station capacity
                                                                                                                                  0.5
                                    50
                                                                                                                                                                                 ›› Delivered 15 new HV
                                      0                                                                                           0
                                                                                                                                                                                    stations in Dublin alone
                                          2002    2003    2004     2005       2006   2007    2008   2009   2010    2011   2012

                                   Average Minutes of No Supply per Customer                Average Number of Interruptions per Customer

                                                                                                                                                                                                      ...70,000
                                                                                                                                                                                     44,000km         tonnes CO2
                                                                                                                                                                                     converted        savings
 IMPLEMENTED A FIRST-CLASS INTEGRATED IT PLATFORM                                                                                                                                    to 20kV...
 Implemented an integrated IT platform to manage work programme delivery, asset
 management, financial management, personnel and payroll, and meter operations.
                                                                                                                                                                                                         By 2013

                                                                                                            Enterprise                                                           CONVERTED 40,000km
                                                       Human                                                  Portal
                                                      Resource
                                                                           Asset                                                                                                 OF MV NETWORK FROM
                                                                       Refurbishment
                                                     Management                                                                                                                  10kV TO 20kV OPERATION
                                                      Financial        Capital Work
                                                     Management        Management
                                                                                                            Business
                                                                                                           Warehouse
                                                                                                                                                                                 ›› Reducing voltage drop
                                                                                                                                                                                    by 75%
                                                                                                                                                                                 ›› Increasing the rural network
                                                                                                                                                                                    capacity by over 200%
                                                                                                             Capital
                                                   Mobile
                                                    Desk          Customer                                  Portfolio                                                            ›› Reducing network losses
                                                                 Management                                Management
                                                 Management
                                                                   System                                                                                                           by 75%
                                                                                                                                                                                 ›› Reduce network
                                                                                                                                                                                    emissions –
                                                                                                                                                                                    equivalent to
                                               Operating                                     Operations           Geographical
                                                                                                                   Information
                                                                                                                                                                                    2.5 million
                                               Scheduling              SCADA                Management
                                                System                                      System (OMS)             System                                                         electric kettles
                                                                                                                                                                                    per year
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
CONNECTION OF RENEWABLE
GENERATION                                                                                         CENTRAL OPERATION OF
›› Connected 1,728MW of Wind Generation                                                            THE NETWORK
›› A further 1,960MW with signed connection                                                        ›› Developed state-of-the-art Outage
   agreements                                                                                         Management System, enabling
›› A further 3,980MW of connection offers                                                             reduced customer outages and
   issued                                                                                             reduced operational costs
                                                                                                   ›› SCADA control of all 38kV stations
                                                                                                      down to MV busbar level
      8000
                                                                                > 7000             ›› Installation of over 1,400 remote
      7000                                                                                            automation devices
                 System Peak 2020
      6000
                                                                                                   ›› Two centralised Distribution
      5000                                                    3980
      4000                                                                                            Control Centres
      3000
                    1728                   1960
      2000
      1000
         0
                 Connected            Contracted             Gate 3        Connected Post
                                                                               Gate 3
                                 Transmission          Distribution                                • HV station
                                                                                                   • Remotely
                                                                                                     controlled
  DEVELOPED A TELECOMS INFRASTRUCTURE TO MEET THE                                                    automation
                                                                                                     device/sensor
            NEEDS OF ELECTRICITY SUPPLY

                                                                                                                   PAS 55 STRUCTURE

                                                                                                                                 t
                                                                                                                            en                    & Pol
                                                                                                                        m                          St i c
                                                                                                                     ge w                            ra y
                                                                                                                a n a ev i e                           te
                                                                                                                                                          gy
                                                                                                               M R

                                                                                                                              Asset
             ESBN optical fibre, microwave and polling radio networks                                                      Management
                                                                                                            g
                                                                                                               &             System                         A
                                                                                                                                                          as M In
                                                                                                         kin ive                                            s e fo
                                                                                                     h ec ec t n                                           p l a s s m , ri s
                                                                                                    C o rr t i o                                                nn e n k
                                                                                                      c ac                                                          in g t &

            Number of Lost Time Incidents By Year 1998-2012                                                                      Implementation
                                                                                                                                   & spend roll
300                                                                                                                                    on
250   242
              198
200
                    156
150                        123
100                              78                                                                    Achieved the PAS 55 accreditation
                                      46
 50                                          42   34
                                                        25     28     28   24    21
                                                                                                       – international reference standard
                                                                                         21   16
  0
                                                                                                       for the optimal management of
      1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012                       physical assets, providing the
                                                                                                       definition of good practice in the

                                                               87%
                                                                                                       whole life management of assets.

      MADE THE WORKPLACE A SAFER PLACE
      BY REDUCING LOST TIME ACCIDENTS BY
ESB NETWORKS Lighting the way to a better energy future www.esbnetworks.ie
ESB NETWORKS ›› 2027

Drivers
of Change
    By 2027:
    ›› Have an active electricity network
       enabling a low-carbon economy:
    ›› Maximise renewables
    ›› Smart metering in every home
       and business
    ›› Empowering all customers to play a part
       in load management
    ›› Harness the benefits of new storage
       technologies and new flexible loads
    ›› Increase network security and efficiency

    This will be delivered through:
    ›› Knowledge sharing and collaboration
       with national and international partners
    ›› Focused research
    ›› Demonstration and testing of new
       technologies
    ›› Prudent implementation of proven
       technologies

04 ESB NETWORKS ›› 2027
ESB STRATEGY
››
     40%                of electrical energy
                        from renewables by
                        2020
                                                          Delivery of this vision of
                                                          Networks 2027 will
                                                          provide, within the
                                                                                            network of the future is the
                                                                                            key pillar to unlock the
                                                                                            potential of new energy
                                                          regulatory                        sources and technologies,
                                                          framework, networks               enabling the delivery of a
›› Smart metering for domestic and                        infrastructure and services       clean, secure and
commercial customers                                      that support economic             competitive energy system
                                                          growth and sustainability         for the country. In this
                                                          targets. This will also deliver   roadmap to the network of

                            250,000
                                                          business and value growth,        the future, ESB Networks
                                                          underpinned by excellence         address these objectives
›› Facilitate up to                                       in safety, service, asset         in order to create a
     electric vehicles                                    management and people             network in 2027 that will
                                                          development.                      meet the goals and
                                                             Together with the              expectations of the country
                                                          provision of continued            and ensure that these are
›› ESB – carbon neutral by 2050                           security and reliability of       delivered as effectively and

‘‘’’
                                                          supply, Ireland’s electricity     efficiently as possible.

                                                            ESB NETWORKS WILL:
                                                            ›› Collaborate with National & International
                                                               partners to undertake essential RD&D to
Implementing this vision                                       define the future networks

will deliver a world-class,                                 ›› Develop and validate intelligent tools and
                                                               methods which will enable us to take on
sustainable network for                                        new and evolve existing roles required by the
                                                               increased volume of Renewable Generation
Ireland                                                        connected to our distribution networks
                                                            ›› Create and improve existing tools and
                                                               methods to support distribution network
                                                               planning, operation and maintenance and to
                                                               more effectively manage the changing roles

                            >                      >
                            Information F                      in the future gird architecture.
                                         low

                     Flo
                        w                                   ›› Have implemented active distribution
                 y
             erg                                               networks,to provide system support, facilitate
           En
                                                               real-time data exchange and empower the
                                                               consumer

                             Smart
                            Network

            Renewable                    Distributed                       Delivered through
            and Clean                    Generation
            Generation                  and Electricity                      ESB Networks
                                                                           Integrated Future
                                                                            Networks Model
                     Connected         Smart
                       Home           Metering

                                                                                        ESB NETWORKS ›› 2027 05
■ DRIVERS OF CHANGE – NETWORKS 2027

                   DELIVERING THIS VISION OF
                   NETWORKS 2027 WILL…
                   Transformational changes in the energy sector are on the way
                   across the world that will see a new era in electricity generation,
                   its delivery to customers and the way customers will use it. The
                   electricity network is key to delivering this change.
                   In Ireland, the abundance of renewable            Drivers of Change
                   resources, the strength of the electricity        Ireland has signed up to binding EU targets
                   network, the co-operation of the electricity      for the decarbonisation of the energy sector
                   participants, industry, academia and              and has designed an ambitious programme
                   indeed the ever adaptable Irish people,           to use the country’s indigenous renewable
                   enable us to be at the heart of this change.      resources to deliver on these targets.
                   Through the level of wind-powered                    In the country’s framework for a secure,
                   generation already being managed, the             competitive and efficient energy sector, the
                   comprehensive preparations for smart              three main targets have already been set:
                   metering and the progressive electric cars
                                                                       > 40% of electrical energy to be
                   programme, along with the international
                                                                         delivered from renewable resources by
                   and national collaborations that have been
                                                                         2020
                   formed, Ireland is already a step ahead on
                                                                       > Implementation of the smart metering
                   the road to change.
                                                                         programme
                      A ‘Smart Network’ is required to deliver
                                                                       > 10% of all domestic transport to be
                   these transformational changes and meet
                                                                         fuelled by electricity by 2020
                   future customer needs. Smart Networks
                   will be the key driver of change and              However, these targets are just interim
                   will enable the delivery of both EU and           points on the ultimate goal: to have a zero/
                   national climate change targets within the        near-zero carbon electricity sector in Ireland
                   regulatory framework.                             and Europe by 2050.

   EU TARGETS ON ENERGY EFFICIENCY                            IMPLICATIONS FOR IRELAND’S ELECTRICITY SECTOR

   20% reduction in greenhouse gas emissions                  40% of electrical energy supplied from renewable sources
   20% improvement in energy efficiency                       10% of all vehicles fuelled by electricity
   20% energy from renewable energy                           Smart meter programmes

   EU directives   ➡ smart metering                           Network losses reduction

                                                              EPRI

                                       GOVERNMENT                             EURELECTRIC

                                                                                          SYSTEM
                                 INDUSTRY              NETWORKS                         OPERATORS
                                                          2027

                                            UNIVERSITIES                        CER
THE KEY ELEMENTS FOR DELIVERY

                                                           Integrating
                                                          Renewables

            Enabling
                                                                                                                Network
           Customers
                                                                                                               Innovation
             & New
          Technologies
                                                        Networks
                                                          2027

                               Working                                                    Delivering on
                            Effectively with                                               Regulation
                                Industry                                                    Cost and
                               Partners                                                   Price Control

                          Net                                                           tion
                             wor
                                k sta                                            e opera
                                     tus and                                   im
                                             visualisation for optimised real-t

                                                                                            the energy industry, funded by Science
                                                                                            Foundation Ireland, to identify and
                                                                                            address the technical challenges
ESB Networks Approach                       Collaborative Efforts to Deliver                of the electricity system in the coming
to Future Networks                          for Society                                     years. In an international context, ESB
ESB’s corporate strategy has embraced       Across the world, the electricity industry,     Networks research is one of the US
the sustainability challenge and has set    technology suppliers and academia are           Electric Power Research Institutes’
an overall target to be carbon neutral by   also addressing these challenges and            (EPRI) Smart Grid Demonstrations,
2050. In line with corporate strategy and   ESB Networks are committed to joining           sharing the lessons learned and learning
country deliverables, ESB Networks’         collaborative research initiatives to           from other demonstrations across the
integrated smart network model defines      progress this journey.                          world. Through close partnership of
how both these objectives can be               ESB Networks are one of the core             generators, system operators, regulators
delivered.                                  members of the Energy Research Centre           and government, focused on a common
  This document defines ESB Networks        at UCD. Growing from this, a focused            goal, Ireland has the potential to deliver
approach to each of the key elements        Sustainable Electrical Energy Research          real innovation through our internationally
required to deliver Networks 2027 as        Cluster initiative has joined committed         recognised innovation hub and test
outlined in the diagram above.              partners from across academia and               bed, which will deliver a class-leading

                                             ‘‘’’
                                                                                            electrical system for the future.

                                               ESB’s corporate strategy has embraced
                                               the sustainability challenge and has set an
                                               overall target to be carbon neutral by 2050
ESB NETWORKS ›› 2027

Integrating
Renewable
Generation
  BY 2027:
  ›› ESB Networks will have
     enabled the connection of more
     than 5,000MW of generation
     capacity to the electricity
     network grid – with more than
     2,500MW connected via the
     distribution system

  ›› ESB Networks will do our part
     in facilitating the achievement of
     government targets in the wave
     and ocean energy sector

06 ESB NETWORKS ›› 2027
BY 2027:                                    ESB NETWORKS STRATEGY:
                                            Ireland is committed           and develop innovative
Connect more than                           to having 40% of its           network connections,

5,000MW
                                            electricity supplied from      using new technologies
                                            renewable resources            and operational methods
                                            by 2020 – the highest          to optimally manage
                                            renewable electricity          variable generation on the
of renewable generation                     target in Europe and one       distribution system.
                                            that will increase by 2027.       This award-winning
Manage more than

2,500MW
                                               ESB Networks have           research, being
                                            built connections for          conducted as part of
                                            over 1,728MW of wind           an International Smart
                                            farms. More than half of       Grid Demonstration
of distribution connected generation        the eventual capacity,         initiative organised by
                                            made up of over 400            Electric Power Research
Facilitate the delivery of                  medium-sized wind farms,       Institute (EPRI), is already

ocean
                                            will be connected to the       delivering positive results
                                            distribution system.           and paving the way for
                                               However, reaching this      these technologies to be

& tidal
                                            target poses challenges        standard features of 2027
                                            – innovation will be vital     networks. Ireland’s huge
                                            to integrate these levels      renewable generation
                                            of wind generation.            resource is the vehicle for
energy projects                             ESB Networks are               Ireland to deliver clean,
                                            working with industry          secure and competitive
                                            partners and academia          energy to Ireland – it is

‘‘’’
                                            to design, research            critical that we deliver.

                                            ESB NETWORKS WILL:
                                            have implemented fully researched, developed
                                            and tested methods by 2027 to:
 ESB Networks will lead the                 ›› minimise generation connection
 development of smart networks to enable       costs through innovative, but secure,
 optimum penetration and integration of        connections
 renewable resources
                                            ›› optimally and dynamically manage
                                               networks, realising the potential of
 ESBN’s projects are innovative,               distributed renewable generation to
 comprehensive, deeply relevant and            minimise network losses
 absolutely vital                           ›› minimise the impact of renewables
 – PowerGrid International, February 2011      on voltage quality using the dynamic
                                               reactive capabilities of wind farms
                                            ›› facilitate maximum levels of active
                                               customer load management, matching
                                               flexible customer loads to variable
                                               generation

                                                                          ESB NETWORKS ›› 2027 07
■ INTEGRATING RENEWABLE GENERATION – NETWORKS 2027

            CONNECTING CLEAN ENERGY SOURCES
            Ireland is already a world leader in its effort to harness potential renewable
            resources – particularly wind. ESB Networks are a core partner in this
            endeavour; facilitating reliable and efficient connections, while progressing
            world leading research to advance connection methods and management
            of variable generation on the distribution system.

            The Irish Government has formally                            The Challenges
            committed at European level to have                          To facilitate our high and growing
            a higher penetration of renewables                           wind penetration, new and innovative
            than any other country in the EU by                          approaches are being implemented
            2020 [see Figure 1]. Over half of the                        to manage and operate distribution
            renewable capacity will be connected to                      connected wind. The power flows from
            the distribution system. For distribution                    wind connections can lead to system
            connected generation, ESB Networks                           constraints being hit – voltage variability
            is responsible for the connection design                     and rise outside standard, loading
            and subsequent operation on the                              beyond the thermal limit of the lines
            distribution network. Many new and                           (without costly network reinforcement),
            unique challenges are posed, however,                        variation in frequency (controlled by
            we are meeting these challenges                              TSO), high reactive power demands
            through commitment and innovation.                           and other operational challenges.
          Renewable capacity as a percentage of
          minimum demand and interconnectivity

                                                  140

                                                  120   >50% connected to the
                                                  100   distribution networks
                                                  80

                                                  60

                                                  40

                                                  20

                                                    0

                            Figure 1: Total wind capacity according to NREAPs, as a percentage of minimum demand
                               and interconnectivity in summer 2020 (source: EURELECTRIC/Pöyry Study 2011)
testing how this can help to maximise
                                                                                     renewables at local level, reducing
                                                                                     network losses and minimising
                                                                                     network reinforcement.

                                                                                     ESB Networks advanced research
                                                                                     and field trials are demonstrating
                                                                                     how in-built capabilities of turbines
                                                                                     and existing network technologies
                                                                                     can be used innovatively. By
                                                                                     carefully coordinating the technical
                                                                                     requirements of wind farms and
                                                                                     customer load, there is potential to
                                                                                     further increase the connected wind
Without effective new planning and          Through these technologies and           generation while ensuring high supply
operational strategies, this would affect   procedures ESB Networks will enable      standards are maintained.
the quality of supply to all existing and   Ireland to become one of the most
future load customers.                      efficient wind generating countries
                                            globally.                                  Demonstrations to date have
Connection of Renewables                                                               delivered
Through the progressive GATE                These developments will play an            > Active voltage and reactive
connection processing system, a co-         integral part in Ireland reaching its        power control using inbuilt
ordinated development approach was          renewable generation targets by 2020,        turbine capabilities and innovative
adopted early on, which has enabled         as well as reinforcing ESB Networks’         deployment of conventional
almost 2,000MW to be connected to           reputation as having one of the worlds       network technologies
date.                                       most advanced distribution systems.        > Optimised station design for wind
                                                                                         connections
Advanced Award-Winning                      Flexibility and coordination               > Insight into loss reduction,
Research Programme – The                    Electric vehicles, electrical domestic       voltage dip response, hosting
Way Forward                                 water and heating loads, smart homes         capacity increases, reactive
ESB Networks will build on its existing     and other developing technologies            power managment
award-winning, international research       will offer flexible demand. We are
to develop and demonstrate advanced
operational procedures and technologies
for integrating renewable generation on
the distribution networks.

ESB Networks are committed to
implementing fully researched
technologies and procedures,
enabling the optimised
management of wind generation
on the distribution network.
ESB Networks is working with all
system operators on the island of
Ireland to deliver the benefits of this
research in large scale deployments
and operational policies.

This research was initiated in collaboration with EPRI with contibutions from UCD Electricity Research Centre and ESB
International and was awarded Renewables Integration Project of the Year at Distributech 2011. We are extending this vital
R&D with a range of international partners going forward.
ESB NETWORKS ›› 2027

Research Development
and Demonstration
    ESB Networks is
    working towards 2027
    by undertaking strategic
    Research Development &
    Demonstration (RD&D),
    to meet the changing
    needs of distribution
    system management
    and all electricity
    system customers.
    Leveraging and
    assessing technological
    developments, we carefully
    balance innovation and
    experience to deliver the
    most effective and efficient
    solutions.

08 ESB NETWORKS ›› 2027
KEY THEMES WE ARE
ADDRESSING ARE:
›› Wind generation – increasing
   flexibility in the connection and
   operation of wind to improve
   system performance and cost
   efficiency
›› Customer technologies &
   demand response – enabling all
   stakeholders, leveraging potential
   flexibility and maintaining quality of
   supply for all customers
›› Operational efficiency – improving       FINESCE
                                            This EU FP7 supported            Optimal station design
   continuity and loss efficiency                                            – standard designs were
                                            research is a multi-national
                                            collaboration joining            delivered in collaboration
›› Underlying systems – the vital                                            with ESB International to
                                            experts and stakeholders
   communications, monitoring and           to develop distribution          meet the specifications
   control infrastructures                  system solutions within          of efficient generation
                                            “future internet smart utility   connections. These are
                                            services”. ESB Networks          now being deployed
                                            is undertaking 2 field trials    across Ireland.
THROUGH OUR RD&D WE:

                                            1
                                                                             Variable access –
›› have and continue to work with                 Demand response
                                                  from EVs –                 development and testing
   partners in over 16 countries                                             the systems to enable
                                                  demonstrating
                                                                             variation and increases
›› are linked with all Irish Universities      4G field area
                                                                             in connected generation
                                               communications, flexible
   and Institutes of Technology                                              based on real time
                                               control to allow for a
                                               range of commercial           conditions without network
›› have over 10 test bed projects                                            reinforcement.
                                               applications, and real
   nationwide with more coming
                                               time distribution system
   online                                      management                    Active Voltage and
                                                                             Reactive Power

                                            2

‘‘’’
                                                 Advanced substation         Management – developing
                                                 control – switchgear        the use of inbuilt turbine
                                                 control integrating         capabilities and network
                                               new control protocols         voltage regulators, we
                                               and optical network           have demonstrated system
                                               switching.                    capabilities and the impact
                                                                             on voltage performance,
                                            Wind Integration                 capacity and losses.
Development and testing the                 Since 2009, ESB                  With up to four pilot
systems to enable variation                 Networks has pursued a           sites presenting a variety
                                                                             of conditions, we are
and increases in connected                  range of projects to reduce
                                                                             deploying larger schemes
                                            connection costs, enable
generation based on real                                                     and addressing control
                                            active management of wind
time conditions without                     generation and support           strategies and systems
network reinforcement.                      system services.                 support.

                                                                             ESB
                                                                             ESBNETWORKS
                                                                                 NETWORKS›› 2027 0911
                                                                                          ››2027
■ RESEARCH DEVELOPMENT AND DEMONSTRATION – NETWORKS 2027

          SMART GREEN CIRCUITS: OPERATIONAL EFFICIENCY
          Meeting the needs of decarbonisation and a recovering economy demands
          improvements in how we develop and operate the distribution system.

                                                   Energy Efficiency – in addition to loss
                                                   reduction, we have developed and
                                                   tested Conservation Voltage Reduction
                                                   (CVR) schemes, where a small, almost
                                                   undetectable, reduction in voltage
                                                   can provide customers with energy
                                                   savings. Over 12 months we tested
                                                   CVR, proving the energy savings and
                                                   ensuring that customers were in no
                                                   way impacted. Implementing CVR
                                                   nationally, with a 3% voltage reduction
                                                   could save >300,000,000 units of
                                                   electricity per year from customers’
          Losses reduction – strategies to         electricity bills or >200,000 Tonnes
          address fundamental distribution         CO2.
          system losses include converting
          our 10kV networks to 20kV, which         Systems support and
          doubles the capacity and quarters        communications – CVR, active
          distribution losses, and installing      network management, wind
          amorphous core and Hexaformer            integration and demand response
          transformers. These advanced             are just some of the new actions
          transformers reduce iron losses by       in distribution management which
          70% over conventional models.            require communications, monitoring
          We are also testing how controlling      and control systems. ESB Networks
          network configurations can reduce        is working with internal experts and
          losses and increase network              industry-wide stakeholders to deliver
          capacity, including closing medium       and test the most effective and cost
          voltage loops and actively switching     efficient solutions including WiMax
          networks based on the time of day,       and LTE, optical fibre, radio solutions
          season or wind generation.               and operational visualisations and
                                                   interfaces.
          Continuity and Security – new
          innovative systems can ensure we
          keep the lights on in every corner of
          Ireland. We are carefully developing
          these to match the needs of the Irish
          distribution system, including self
          healing networks which automatically
          restore supply within 3 minutes,
          single phase reclosers which isolate
          outages to the smallest number of
          customers, medium voltage arc
          suppression to avoid and reduce
          faults and smart fault passage
          indicators which detect fault currents
          and direct our network technicians
          directly to fault sites.
Demand response                            Aggregator/
    Management System                        Demand Response                           ROLE OF THE DSO
         (DRMS)                               Service Operator                         The entire electricity industry is
                                                                                       changing, society’s needs are
                                                                                       advancing and ESB Networks is
                                                                                       evolving to meet these needs.
                                                           Market signals              ESB Networks is a core partner in
                                                           Wind balancing              EvolvDSO, which is a trans-European
                                                        Network management             project supported by the EU, bringing
                                                                                       together major distribution system
                                                                                       operators with transmission system
                                                                                       operators, industry and academia. It
                                                                                       aims to re-define the role of the DSO,
                                                                                       so we can identify actions we need to
                                                                                       take and the benefits we can deliver
                                                                                       to the industry and every customer we
NEW CUSTOMER                                                                           connect.
TECHNOLOGIES AND                             be controlled to meet wind generation
DEMAND RESPONSE                              or market needs. ESB Networks             ESB Networks has joined the electricity
New customer technologies and                is developing a real time Demand          system operators of the island of
systems offer opportunities to               Response Management System                Ireland in signing a ground breaking
customers to save money and take             enabling careful load balancing           Memorandum of Understanding. This
control of their energy needs. However       at distribution level to facilitate all   is a commitment to work together
management and support from ESB              stakeholders – both domestic and          in redefining roles, responsibilities,
Networks is vital to ensure that this        commercial - while ensuring that          interactive operational frameworks and
doesn’t strain the distribution system or    supply security and power quality is      delivering infrastructure. It leads the
unfairly impact on any electricity user.     never impacted.                           way to effective system development,
                                                                                       combining expertise, perspectives
EVs – The Irish Government has set an        Data Protection and Cyber Security –      and resources. This is a core step to
ambitious target of 10% of all vehicles      In all our RD&D, careful technological    providing opportunities for innovators
to be fuelled by electricity by 2020.        implementations deliver robust            in industry and research, helping
ESB is preparing for this by installing      protection of all new data streams.       us work with the industry to identify
1,500 public charge points (2-6 hours        These ensure the security and privacy     development paths.
for full charge), and 30 DC fast charge      of treatment of all data, from major
points (80% charge in 20-25 mins) at         network assets down to individual         The implications of this commitment
filling stations on major national routes.   customers. This R&D experience            go far beyond just the four system
We are installing the first 2,000 home       feeds into cyber security and data        operators. It addresses national
charge points free of charge. See            handling process development.             and regional needs, over the entire
www.esb.ie/ecars.                            We are working with leading                    industrial and societal value chain
     This charging infrastructure could      international technology                           and was identified as a key
fundamentally impact the planning and        suppliers, dedicated                                 action in the DCENR’s
operation of distribution networks.          industrial experts in EPRI,                           Action Plan for Jobs.
Since 2009, we have been developing          and regulatory and policy
both innovative and conventional             bodies in the EU.
solutions to address this. These
involve field testing the impact of EVs      Smart Metering and
on different network types, identifying      Data Analysis – While
driving patterns and charging needs,         there is on-going development of
determining where and how to deliver         the technologies and systems for
developments to support charging,            the Smart Metering Rollout, ESB
and testing EVs as a means of active         Networks is undertaking advanced
demand response.                             data analysis to discover how we
                                             can optimise operations and designs
Demand Response – Customers                  based on real customer behaviour
could profit from offering demand to         and patterns.
ESB NETWORKS ›› 2027

 Partnership
 Across the
 Industry

WORKING INNOVATIVELY WITH PARTNERS
ACROSS THE INDUSTRY
ESB Networks is responsible for the construction and maintenance of all Irish electricity networks
and operation of the distribution networks. It is absolutely vital that we continue to work with all
stakeholders to ensure that our networks develop to meet the changing needs and priorities of
the citizens and economy of Ireland.

                                                                    Working within the
       ESB NETWORKS WILL WORK WITH:                                 Regulatory System
                                                                    The network of the future will be
       ›› the Commission of Energy Regulation                       delivered under Ireland’s regulatory
          (CER) to ensure the best interests of all                 framework set by the Commission for
          Irish electricity customers and users are                 Energy Regulation. See the Delivering
          met                                                       Price and Regulation section later in
                                                                    this publication.
       ›› the Transmission System Operator (TSO)
                                                                    Working with the TSO, to
          to manage more complex distribution and
                                                                    manage the Smart Networks of
          transmission system interdependence                       the future
                                                                    High penetrations of wind
       ›› the Irish Government and SEAI to develop                  generation and new potential for
          environmental strategies                                  load management will utterly change
                                                                    the nature of both transmission and
       ›› our own internal highly innovative staff                  distribution systems. It is vital that
       ›› academia and industry to progress                         the two system operators work
                                                                    closely to deliver co-ordination of
          research and deployment innovation                        operations, clear interface parameters
                                                                    and strategic planning of networks

10 ESB NETWORKS ›› 2027
■ PARTNERS ACCROSS THE INDUSTRY – NETWORKS 2027

                                                  By 2027:
                                                  ›› ESB Networks will continue to play a
                                                     central role in industry at home and abroad,
                                                     working with Irish policy makers, suppliers,
                                                     manufacturers, the TSO and all stakeholders
                                                     to develop our networks along the most
                                                     efficient, effective and economical path

                                                 pay as you go billing systems. ESB    connection processes to date. Co-
                                                 Networks are working closely with     operation on research of innovative
                                                 all suppliers to deliver the smart    operational techniques will deliver
                                                 meter processes and systems. Use-     benefits for both generators and
                                                 of-system and demand response         demand customers.
                                                 price innovation will be used to
                                                 facilitate increased renewables and   Partnering Manufacturers,
                                                 reduce infrastructure costs.          Designers and Innovators
                                                                                       ESB Networks is committed to
                                                 Working with wind industry to         ongoing partnership with the
communications and control systems               maximise renewables                   innovators and manufacturers who
to optimally deliver on shared goals.            Noting the unique situation in        will shape the networks of 2027.
                                                 Ireland where the majority of         Close collaboration with technology
Working with Suppliers to                        wind farms are connected to the       developers has seen state-of-the-art
facilitate new Customer Services                 Distribution System, a proactive      distribution technology fit for Irish
Smart metering offers up a world of              partnership approach to the           networks improve the efficiency and
opportunities for information, load              connection and operation of           robustness of Irish networks.
management and innovative pricing,               renewable generation is essential       It is vital that we continue to work
as well as improving accuracy of                 to maximising the benefits. This      to ensure that our systems evolve
meter reading, streamlined change                has already been shown through        in an integrated manner to reduce
of supplier processes and advanced               the adjustments to quotation and      costs and improve performance.

                Power grid
                Communication

                                                                                     ‘‘’’
                                Operation & Monitoring
                                                               Service Provider
         Markets

                                                                                       The delivery of a smart
                                       Smart                                           network is not about
                                        Grid                                           technologies alone, the
                                                                   Customer
   Generation
                                                                                       collective smartness of
                                                                                       its users and operator is
                                                                                       fundamental to leveraging
                                                                                       the full benefit
                        Transmission                     Distribution

                                                                                                ESB NETWORKS ›› 2027 11
ESB NETWORKS ›› 2027

Smart Network
Operations

  BY 2027:
  ›› ESB Networks will have increased
     its visibility and control of its network
     by increasing its 1,400 controllable
     devices to 13,000

  ESB Networks will have reduced
  customer interruptions for planned
  and fault work to:
  ›› less than one interruption per year
     (over 55% reduction on 2005
     levels)
  ›› less than 100 outage minutes per
     year (over 80% reduction on
     2005 levels)
  ›› ESB Networks distribution losses
     will be reduced to below 6.35%
     of network end user load

12 ESB NETWORKS ›› 2027
BY 2027:                                        ESB NETWORKS STRATEGY:
customer power loss due to faults will          ESB Networks must               intelligence and data
be reduced to less than 100 minutes             manage an increasingly          from 2.3m smart meters
                                                complex system,                 requires the overlay
per year –
          an  80%
          reduction on 2001-2005 levels
                                                integrating high levels of
                                                distributed generation,
                                                while delivering the highest
                                                security and quality of
                                                                                of a robust IT and
                                                                                telecommunications
                                                                                infrastructure which
                                                                                reaches even the most
                                                supply to all customers.        remote networks.
                                                  Increasingly, local               With an exponential
Over 1,400 remotely operable                    automation must be              increase in measurement
devices are already deployed on                 integrated with centralised     data coming from network
our rural network. By 2027, this will           monitoring and control          sensors nationwide,
                                                – our 1,400 remotely            improved forecasting and
increase to over

   13,000
                                                monitored and controlled        environmental monitoring,
                                                devices will increase to        ESB Networks will be
                            devices.            13,000, providing vital         equipped to meet the
                                                protection and supply           challenges and realise
                                                quality and security            the full benefits of dynamic
                                                capabilities.                   network management,
Over 7,000 of the above devices will               Delivering this              variable generation,
act as network sensors                          introduces a range of           strict network standards
                                                challenges – integrating        and flexible customer
                                                this level of network           demand.

99%
                 of networks will
                 be within voltage
                 standard
                                                 BY 2027 ESB NETWORKS WILL:
                                                 ›› develop communications
Through innovation and excellence                   infrastructure to enable dynamic
in operations, electricity consump-                 control and monitoring
tion will be reduced by up to 3%
independent of customer action                   ›› extend and develop IT System to

‘‘’’
                                                    support active customer involvement
                                                    and dynamic network optimisation
                                                 ›› deploy self-healing MV networks
                                                    nationwide
 Active network management will                  ›› reduce load by 3% through network
 revolutionise the nature of electricity            operation innovation and excellence
 distribution and will have huge implications
 for network planning and operations             ›› effectively integrate data from 2.3m
                                                    smart meters to benefit operation
                                                    optimisation

                                                                               ESB NETWORKS ›› 2027 13
■ SMART NETWORK OPERATIONS – NETWORKS 2027

                                                           CONTINUAL INNOVATION IN NETWORK
                                                           OPERATION: INCREASING EFFICIENCY AND
                                                           IMPROVING RELIABILITY
                                                           Real-time information and control will be vital to ensure secure integration
                                                           of distributed generation, while also meeting the evolving energy needs of
                                                           customers, suppliers, renewable generators, storage and all industries – vital
                                                           to rebuild the Irish economy.

          NIST SMART GRID CONCEPTUAL MODEL                                                                                                                                        smart meters as network sensors will ensure
                                                                                                                                                                                  that trends in supply quality can be monitored
                                                                                                                                                                                  and pre-emptive switching or upgrades can
         Operations                                                                    N.O. Switch
                                                                                                                         Markets
                                                                                                                                                                                  be carried out on any network before it sees
                                                 Distributed Storage
                                                                                                                                                                                  a problem.
                                                                                                     Distributed Generation
                                                                                                                                                                                     ESB Networks are now testing systems
                                                                                                         Sectionalizer
                                                                                                                                                                                  including self-tuning arc suppression coils at
                                                       Solar                                                                                                                      20kV, single phase reclosers for spurs, state-
                                                                                     Cap Bank
 Transmission                                                                                                                                                                     of-the-art fault passage indicators providing
                                                                                                                                                                                  high-spec system measurements and
                                                                  Control Measure Protect Record Optimize
                                                                                                                                                                                  developing DA device capabilities as remote
                                                                                                                                                                                  current and voltage sensors.
Source: NIST SmartGrid
Framework 1.0 Sept 2009.
                                                                                                                              Customer                                               In 2010, ESBN installed its first self-healing
                                                                                                                                                                                  network on the Iveragh Peninsula, Co.
                                                           Self-Healing Networks, Automation                                                                                      Kerry. Self healing networks use advanced
                                                           and Innovative Protection                                                                                              technology and systems, which do not
                                                           High penetrations of distributed                                                                                       rely on human intervention, to locate and
                                                           renewable generation offer unique                                                                                      restore power to as many customers as
                                                           opportunities in efficiency and security,                                                                              possible following a fault. Leveraging the
                                                           but without active monitoring and control,                                                                             full capabilities of our DA technology, this
                                                           the full benefits can not be harnessed.                                                                                groundbreaking development required all our
                                                             Investment in the deployment of                                                                                      planning and operational technical expertise
                                                           several thousand networks sensors                                                                                      to realise.
                                                           and Distribution Automation (DA)                                                                                          While this operation is completely
                                                           devices enables remote control and                                                                                     communications independent, remote
                                                           sectionalisation to pre-empt faults and                                                                                communications integrate these operations
                                                           minimise customer impact when they                                                                                     into our central SCADA system. Based on
                                                           do occur. Remote monitoring and                                                                                        marked continuity improvements, this and
                                                           control down to each large distribution                                                                                other forms of self-healing configurations
                                                           transformer in the country and integrating                                                                             will be extended to all overhead networks

                                                                                  55%                     80%
                                                 2.4                           reduction in            reduction in             600
                                                                                                                                                                                      CUMULATIVE REMOTE CONTROLLED DEVICES
                                                                                                                                         Power outage minutes/customer per year

                                                                                customer               % customer
                                                                                 outages               minutes lost
                                                     2                                                                          500
           Interruptions per customer per year

                                                                                                                                                                                                                        2010 2015     2020   2027
                                                 1.8                                                                            400                                               Smart Fault Indicators                  0    300    1,200 2,000
                                                                                                                                                                                  MV Rural Automation                   1,200 1,950 2,500 2,800
                                                 1.6                                                                            300
                                                                                                                                                                                  Urban Automation                             700    2,300 3,900
                                                 1.4                                                                            200                                               Automate Triple Pole Switches                 5     1,200 3,600
                                                 1.3                                                                            100                                               38kV Load Break Switches                      50     70     70
                                                                                                                                                                                  Automate Voltage Regulators                   25    500     600
                                                     1                                                                          0
                                                               2001–     2006– 2011–            2016– 2021–                                                                       TOTAL 2027                                                 12,970
                                                               2005       2010 2015              2020 2027
PROGRESSION OF 20kV CONVERSION
from 2011-2027. Requiring advanced,
network-specific designs, this will
                                                           100,000
require our full engineering and                                                                                    10kV Operation
                                                            90,000
operational expertise and experience.
                                                            80,000
                                                            70,000                                                  Built to 20kV Standard

                                              kM Network
Telecoms                                                                                                            10kV Operation
                                                            60,000
Delivering a smart and secure
                                                            50,000
Network, leveraging new technologies                                                                                Built to 10kV Standard
                                                            40,000                                                  10kV Operation
and control capabilities, places many
                                                            30,000
challenging requirements on the
                                                            20,000
communications infrastructure to
                                                            10,000
support it. A multi layered architecture
                                                                0
is needed, that can prioritise traffic and
                                                                     2005     2010     2015   2020     2025
deliver the data speeds and capacity
required. Our communications network
must have the geographical reach to
supply robust, secure communications           dynamic network management require                    communication links required.
for the electricity system, reaching           real time high speed links, while remote
every corner of the network and of the         maintenance and Smart metering are                    Efficiency Improvements –
country.                                       more tolerant to delays.                              Dynamic Sectionalisation and
    Today we have an extensive fibre,             Advances in communications and IP                  Voltage Optimisation
microwave and power line carrier               internet technologies, are enabling us                The lowest losses are achieved
network that provides thousands                to connect vast numbers of intelligent                where the electricity is given the
of links to both transmission and              devices across a communications                       smartest path from generator
distribution stations. A significant           network seamlessly. By 2027 the                       to customer. Active network
expansion is planned that will eventually      communications infrastructure will be                 management will revolutionise the
see hundreds of thousands of                   far more extensive, utilising the existing            nature of electricity distribution
connections. Far higher data speeds to         fibre network as well as new operational              and will have huge implications
all transmission and distribution stations     fibre on the distribution network. This               for network planning and wind
are increasingly required, as well as          will be supported by microwave radio                  connections for customers.
a greater reach, beyond the stations           and new 4G wireless communications                       Through continuing our 20kV
to field area networks for downline            that will extend our reach to all parts               conversion scheme and integrating
sensing and control.                           of the network and country at the                     the ultra-low loss network technology
    The challenge is to select the             data speeds required. An advanced                     which we are now testing, ESB
optimum media and systems that meet            highly secure operational IP network                  Networks will ensure environmental
the specific operational requirements of       will provide the routing intelligence,                sustainability. Innovative systems,
security, speed, capacity and availability.    applying the necessary prioritisation and             including conservation voltage
Applications such as protection and            re-routing capability to deliver the robust           reduction, offer the potential to
                                                                                                     reduce losses and passively improve
                                                                                                     customer efficiency – extending the
NETWORK LOSSES REDUCTION TARGETS                                                                     benefits and savings to all network
                                                                             15% in                  customers.
 7.60%
                                                                             Network
 7.40%                                                                       Losses                  Optimised Asset Management
 7.20%
                                                                                                     A 99% accurate asset register will
 7.00%
                                                                                                     be in place. This, combined with
 6.80%
                                                                                                     first class design and increased
 6.60%
                                                                                                     affordable sensor technologies, will
 6.40%
                                                                                                     enable optimised asset management,
 6.20%
                                                                                                     reliable communications and IT
 6.00%
                                                                                                     systems to analyse condition, duty
 5.80%
                                                                                                     and operational data will be essential
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ESB NETWORKS ›› 2027

Customers and
New Technology
 BY 2027:
 ›› ESB Networks will install smart
    meters in homes and businesses
    in Ireland, with a gateway giving
    the customer instant energy use
    information

 ›› Support the electrification of
    transport in Ireland, delivering the
    vital electricity infrastructure for
    electric vehicles, light rail and all
    new transport technologies

 ›› Empower customers, delivering
    the smart metering infrastructure
    and networks to let industry
    develop active demand
    management services

 ›› Build a customer satisfaction
    level of 95%

14 ESB NETWORKS ›› 2027
By 2027:                                  ESB NETWORKS STRATEGY:
Install over                              By 2027, ESB Networks             to take on a wider active

2.3 million
smart meters in Irish homes and
                                          will facilitate an electricity
                                          grid that will enable
                                          the customer to be in
                                          complete control of their
                                                                            role in the electricity market
                                                                            of the future. As distribution
                                                                            system operator, we
                                                                            will embrace all new
businesses                                consumption in terms              communications platforms
                                          of how, when, why, at             to keep customers
                                          what cost and even at             up-to-date on faults and
Help Irish customers reduce               what carbon intensity,            outages in their area,

                   2.5%
                                          energy is used. With an           while continuing to reduce
consumption by                            ESB Networks smart                outage times.
                              by using    meter providing real-time            Engaging customers
                                          electricity usage information     and ensuring they can
    smart meters real-time information    in their home, customers          take control, is central to
                                          will have the opportunity         developing the system
Faciliate Government target of            to minimise their electricity     of 2027. The Smart

                             10%
                                          costs, while also playing a       Meter Programme being
                                          major role in meeting Irish       rolled out by the CER,
EV penetration by 2020                    climate change targets.           will integrate with the
                                             ESB Networks values            technology which shapes
                                          not only the right of the         our lives by using mobile
                                          customer to a secure, high-       communications and in-
                                          quality electricity supply,       home technology and is a
                                          but will enable customers         vital step in this process.

‘‘’’
                                           BY 2027 ESB NETWORKS WILL:
                                           facilitate customer engagement through:
                                           ›› Working with CER, the electricity industry
                                              and customers to install a smart meter
                                              system meeting the needs of every home,
Customer needs are at the core of all         and business in Ireland
network development, delivering secure,
                                           ›› Building on existing research – to
high-quality electricity to meet the
                                              investigate:
changing needs of customers and vitally
                                                 > customer and utility active demand
support the Irish economy
                                                   management
                                                 > technology trials on the operation of
                                                   active demand and new loads
                                           ›› Advancing customer interface services
                                              from network operation centre to provide
                                              real-time network fault information
                                           ›› Supporting the economy with robust,
                                              secure, high-quality power supplies

                                                                           ESB NETWORKS ›› 2027 15
■ CUSTOMERS AND NEW TECHNOLOGY – NETWORKS 2027

                            ENABLING THE CUSTOMER
                            The customer is at the centre of our business and we develop our
                            networks to reflect this. ESB Networks’ goal is to provide a secure,
                            high quality supply which will enable all customers to play an active
                            role in the management of their energy use in the future.

                            Smart Metering and New                    Real-time updates on faults, outages
                            Technologies                              and power quality will be available
                            Smart metering is the key to              to all through the quickest and
                            empowering customers to minimise          most convenient channels. Local
                            their electricity costs and participate   information, vital to residential
                            in the electricity market. Under the      customers and businesses will be
                            mandate of the CER, ESB Networks          available in text messages, online, or
                            will install the smart metering           through any new technologies, letting
                            infrastructure in Ireland and play a      people plan and prepare, knowing that
                            key role in providing the technology,     any problem is being addressed.
                            telecommunications and management            ESB Networks’ industry leading
                            required.                                 National Customer Contact Centre
                               In the future, customers will be       is already playing a vital role in
                            able to avail of offers to reduce         connecting the customer and network
                            their maximum import capacity –           operator to ensure that outages are
                            saving money and reducing societal        quickly and effectively dealt with. By
                            investment costs in higher capacity       integrating customer calls into our
                            lines and stations.                       Operations Management System
                                                                      immediately, we can restore supply
                            Data Security                             and keep our customers up-to-date.
                            ESB Networks will continue to
                            ensure that systems are designed,         Demand Response
                            and managed to deliver the highest        ESB Networks, through smart meters,
                            security standards, ensuring data is      will enable the customer to avail of
                            safe and protected. This is a number      innovative electricity products and
                            one priority for the company.             services offered by their supplier or
                                                                      energy management companies. With
                            Connecting with the Customer –            improved system optimisation and
                            Real-Time Fault Information               smart meters providing accurate, real-
                            Improving the service for customers       time data, the customer will become
                            is central to the electricity system.     an active participant in the market

                                                                       Smart metering trials implemented by ESB Networks
         As a consequence of participation in the trial                in conjunction with the CER, SEAI and industry
   Made minor changes to the way                             74%       suppliers in 2009-2010 showed that with smart meters
                electricity is used
                                                                       and time of day rates, residential customers reduced
        Made major changes to the
                                                                       their energy use by up to 2.5%, and their peak demand
            way electricity is used             38%                    (when energy costs the most) by up to 8.8%.
                                                                          Smart metering was shown to save Irish residential
Became more aware of the amount                                        customers a total of up to €200m and Irish society up to
   of electricity used by appliances                          79%      €282m. CO2 emissions could be reduced by 100,000
                                                                       to 110,000 tonnes of CO2 each year and annual SO2
   Became more aware of the cost                                       emissions could be reduced by 117-129 tonnes.
    of electricity used by appliances                         78%
electricity network – facilitating
                                                                                    the connection of over 600
 Being Easy To Deal With
                                                                                    sites. Through advanced
                                                                                    metering, research and continual
  ...when you need to talk to us                                                    development of infrastructure and
  We understand that our customers communicate in different ways. We will           operations, ESB Networks is fully
  continue to offer you a wide range of options for communicating with us.          supporting the development of
                                                                                    microgeneration.
                        When you need to talk to us
                      choose a way that suits you best:
                                                                                    Communications Technology
                                                                                    Challenges
                                                                                    The delivery of the full benefit of
      PHONE       POST      TEXT         EMAIL    SOCIAL MEDIA   TWITTER            smart meters is dependent on
                                                                                    having secure communications
                                                                                    and IT systems, giving the timely
  Our customer Contact Centre answers 1.4 million of your calls each year           information that is required
  within set regulatory performance targets.                                        to deliver the services to the
                                                                                    customer. This is a particular
 We also commit to taking special care when communicating with                      challenge for Ireland, as over
 elderly customers. In conjunction with Age Action we are introducing a             800,000 customers live in non-
 communication programme to pro-actively contact older customers with               urban locations. ESB Networks has
 information and important updates.                                                 extensively researched the options
                                                                                    available and will ensure that the
 When you do get in touch we will respond to you as quickly as possible and         communications infrastructure that
 listen carefully to what you have to say. If you have any suggestions for how      will be implemented with the smart
 we can do things better, we’ll take them on board.                                 meter roll-out will deliver to the
                                                                                    standard required.
 ...when we need to talk to you
 When power cuts do occur, we know you want information on the status of
 the repair as quickly as possible. We have introduced a PowerCheck app
 which provides you with live updates on our phone or computer on the status
 of power cuts.

and will have the tools to take control      has been the responsibility of ESB
of their own energy use. By heating          Networks to manage all change of
water, washing clothes/dishes,               supplier requests, regardless of the
charging electric cars or smarter            old or new supplier. To date we have
heating at off-peak times, customers         quickly and effectively managed over
will see a reduction in their bills and      700,000 changes.
carbon footprint.
   Already hundreds of mobile apps           Microgeneration
are being developed to allow people          Microgeneration in homes or
to control their electricity use remotely.   businesses which allows users
All of these developing services will        to fulfil their personal energy
be integrated with smart metering to         requirements and sell excess energy
deliver flexibility, control and financial   into the market has become a major
benefits to customers.                       feature of low voltage networks
                                             across Europe. In Ireland, ESB
Market Opening                               Networks has put incentives in place
Since the electricity retail market          to research the take-up and the
has been opened to competition, it           impact of microgeneration on the
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