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Brought to you by:
13 December 2021
London Recognise.
Celebrate.
Reward.
@UtilityWeek
#UWA21
Entry guide
Contents
Welcome.................................................................................................................... 3
An introduction to the Utility Week Awards 2021........................................... 4-5
Eligibility criteria .................................................................................................... 6
Entering the awards ................................................................................................ 6
10 steps to enter ........................................................................................................7
Why you should enter............................................................................................. 8
Judging process....................................................................................................... 8
Meet the lead judges................................................................................................ 9
Capital Project of the Year Award....................................................................... 10
Collaborative Excellence Award – formerly Supply Chain Excellence................. 11
Community Investor Award.................................................................................12
Customer Experience Award................................................................................13
Customer Vulnerability Award ...........................................................................14
Digital Transformation Award............................................................................ 15
Disruptor of the Year..............................................................................................16
Employer of the Year ............................................................................................. 17
Innovation Award...................................................................................................18
Net Zero Award........................................................................................................19
Team of the Year Award........................................................................................ 20
Utility Partner of the Year Award.........................................................................21
Utility of the Year................................................................................................... 22
Get in touch............................................................................................................. 23
Utility Week Awards 2021 Entry Guide
2 www.utilityweekawards.co.uk #UWA21
Welcome
It’s time to dust off the tux, the high heels and sequins. Because the
Utility Week Awards are back, and ready to host an unforgettable
reunion of industry leaders, influencers and innovators at the
Grosvenor Hotel, Park Lane this December.
Amid this almost-forgotten glamour, we will recognise the shining stars
of this industry. Across diverse categories, we will celebrate companies
and teams for their contributions to building back better after the
ravages of coronavirus, their unwavering commitment to tackling climate
change, their relentless will to innovate and their ambitions to redefine
expectations for what good looks like in the delivery of essential services
and critical infrastructure.
As ever, our successful finalists will represent an elite group of
outperformers, whittled down from the crowds of hopeful entrants by our
independent panel of expert judges. And those who eventually scoop the
awards will win an envied position in the Utility Week Awards hall of fame,
attaining the industry’s respected gold standard stamp for excellence.
After the most draining year of challenges, distance and restriction, it’s
time to embrace the opportunity to reward the dedication of colleagues,
publicise their achievements and proclaim the ways in which your Jane Gray
organisation has defied the odds to excel in its field. Content Director
Utility Week
We look forward to receiving your entries and to celebrating with you in
style in December.
Utility Week Awards 2021 Entry Guide
3 www.utilityweekawards.co.uk #UWA21
ENTRIES CLOSE:
FRIDAY 3 September
An introduction to the
Utility Week Awards 2021
Utilities have shown the most incredible resilience, Utility Week Awards 2021 categories
commitment and leadership throughout the coronavirus
crisis, keeping the UK connected in exceptionally challenging
circumstances.
Capital Project of the Year Award see
This year, the industry will be reunited at London Park Lane’s Celebrating best in class performance among energy and water pg10
Grosvenor Hotel for the Utility Week Awards 2021, celebrating utilities in delivering capital projects for the benefit of their
in person the incredible achievements of individuals, teams customers and the environment.
and companies across the UK’s water, power and gas
companies over the course of 2021.
Collaborative Excellence Award
see
Recognising world class approaches to collaboration between supply pg11
chain partners and the role this plays in delivering resilient essential
services. Formerly known as the Supply Chain Excellence Award.
Community Investor Award see
Celebrating outstanding leadership and commitment from utilities to pg12
investing in the communities they serve.
Utility Week provides unrivalled news, insight and impact
analysis, private networking and live events on key areas
including policy and regulation, vulnerable customers and
operational excellence. Utility Week empowers utilities to Customer Experience Award see
Celebrating best in class performance among utilities in engaging pg13
transform with confidence in a fast-moving sector.
their customers and delivering outstanding customer experiences.
Visit www.utilityweek.co.uk for more information
Utility Week Awards 2021 Entry Guide
4 www.utilityweekawards.co.uk #UWA21
ENTRIES CLOSE:
FRIDAY 3 September
Innovation Award
Celebrating utilities as they seek to catalyse positive step changes in see
their operations and performance, delivering collaborative innovation pg18
to tackle the challenges facing their businesses and generate new
benefits for customers and the environment.
Customer Vulnerability Award
Recognising the outstanding leadership and integrity of utilities who see Net Zero Award see
have gone above and beyond their statutory duties to prevent or pg14 Recognising the outstanding contributions of the sector towards pg19
mitigate hardship for customers in vulnerable circumstances. tackling climate change and meeting the UK’s net zero ambition.
Digital Transformation Award Team of the Year Award
see see
Recognising outstanding leadership, ambition and success among Recognising an outstanding team which has gone above and beyond pg20
pg15
utilities in embracing digital opportunities in order to transform the call of duty to deliver benefits for customers, stakeholders and
their businesses. the wider business.
Disruptor of the Year Utility of the Year
see see
Celebrating utility service providers who are not afraid to challenge Celebrating utilities whose cultures and performance demonstrate pg21
pg16
the industry status quo, bringing new business models to market for they are all-round industry exemplars, driven to excellence by a
the benefit of their customers and the environment. deep-rooted commitment to their social purpose.
Employer of the Year Utility Partner of the Year see
see
Celebrating outstanding leadership and commitment from utilities pg17
Celebrating the commitment of suppliers and contractors who have pg22
to investing in their employees, protecting their wellbeing, and built long term partnerships with utilities and the role this plays in
championing equality, diversity and inclusion. delivering outstanding essential services for today and tomorrow.
Utility Week Awards 2021 Entry Guide
5 www.utilityweekawards.co.uk #UWA21ENTRIES CLOSE:
FRIDAY 3 September
Eligibility criteria
Entering
the Awards
All of Utility Week’s Awards are open for entry to
companies who: Reward achievement at the
networking event of the year
• own and operate energy or water utilities in the UK by submitting your entries at:
• provide energy or water retail services
• provide energy flexibility or aggregation services www.utilityweekawards.co.uk
• hold a regulated licence for the provision of key data or governance Please note that entries will close on
services to the industry Friday 3 September 2021
This entry guide is designed to help you
Contractors and suppliers of equipment, technology and other services to understand what is needed to craft your entry/ies
the utilities industry can enter any of Utility Week’s awards provided they in a way that gives you the best possible chance of
do so in partnership with a utility organisation which fits at least one of the success. If you have any further questions or need
above descriptors. Contractors and suppliers may also enter the Partner of further information however, please contact:
the Year category independently.
Nicola Gillman
Project and initiatives put forward in entries must have generated Operations Manager
quantifiable results to demonstrate their significance and impact in the Tel: 01342 332045
last past twelve months. Most awards also ask for evidence of sustained Email: nicolagillman@fav-house.com
performance over a number of years in the relevant business area or
discipline.
Utility Week Awards 2021 Entry Guide
6 www.utilityweekawards.co.uk #UWA2110 steps to enter
Submit your intention to enter to be kept up to You are welcome to submit supporting evidence.
1 date and receive a one week extension on the 6 Please note that it may not be looked at by the
entry deadline judges and all essential information regarding
your entry should be made within your entry form.
One file can be uploaded only (you can merge files
Decide on which category or categories you wish
2 to enter together or create a zip file)
If your entry is a joint nomination with another
Review the questions and criteria (in this booklet
3 and on the website) and prepare your entry 7 organisation please make this clear within the
entrant name field
Your entry should be approximately 1000 words in
4 total. How you spread the word count across the Once your entry is completed check out your
8 basket and pay by credit card
questions is up to you
Create/login to your account via the Utility Week 9 Please note that entries will close on 3 September
5 awards website, adding the relevant categories to
your basket You will receive a confirmation of your entry once
10 successfully submitted. Finalists will be notified
in October and winners announced at the live
ceremony on 13 December 2021.
Utility Week Awards 2021 Entry Guide
7 www.utilityweekawards.co.uk #UWA21Why you The judging
should enter process
As the number of entries to the
Utility Week Awards continues to
grow, we have introduced a new
Stand out from the crowd and showcase your expertise
two stage judging process.
with a Utility Week Award – the ultimate pinnacle for
success.
All entries will be reviewed by a panel of lead judges –
Generate a year-long celebration of your organisation’s efforts as we specialists in their fields. They will score entries against the
criteria set out in this booklet and on the website.
continue to share your winning story throughout the year.
The top entries will be put forward for further discussion
Benefits of winning and debate with members of the wider judging panel. Each
award category will have its best entries reviewed by a
• Positive PR coverage specialist group of panel judges in a session chaired by the
• Highlight your success stories and innovative projects lead judge. This discussion session will lead to the creation
of an award shortlist and the selection of a winner.
• Be seen as award winning and sector leading
• Promote your success through the use of our winners’ and finalists’ logo We collect feedback from our judges on all shortlisted
entries and will make this feedback available to finalists
• Give your organisation the recognition it deserves on request after the awards ceremony has taken place.
• Highlight how your work is the best in the sector Award winners will also receive a special profile in our
post-awards winners’ showcase which will include a
• Portray your brand in a positive light
summary of their winning entry, comments from business
• Demonstrate that your work has produced effective results leaders on receiving the award and accolades from the
judging panel explaining why the entry stood out.
Utility Week Awards 2021 Entry Guide
8 www.utilityweekawards.co.uk #UWA21Meet the lead judges
Dr Keith
MacLean OBE Philip New Laura Sandys
Jane Gray managing chief executive chief executive
content director director officer Challenging
Utility Week Providence Energy Systems Ideas
Policy Catapult
Randolph Dr Elizabeth
Professor Brazier
Robert Light Blakelock
Tony Conway head of innovation principle policy
chair University of & development manager
CC Water Sheffield Energy Networks Citizens Advice
Association
Stuart Sue Ferns Steve
Newstead deputy general Johnson
director secretary director
Ellare Prospect Infracapital
Utility Week Awards 2021 Entry Guide
9 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Capital Project of the Year Award
Celebrating best in class performance Judges will select finalists and the winner based on:
among utilities infrastructure owners 1. The quality and clarity of your entry
in delivering capital projects for the 2. Evidence of outstanding project management
benefit of their customers and the 3. Evidence of stakeholder engagement and
environment. customer/environmental benefits
4. Evidence of innovation in overcoming key
The investments utilities make in assets challenges
and infrastructure to support the delivery
of reliable, affordable and sustainable
essential services underpin our way
of life. This award celebrates utilities
displaying best in class approaches to
their management of capital projects as
well as recognising the positive impacts Previous winners
these investments have delivered for
2020: SSEN Transmission
customers, other stakeholders and the
2019: Thames Water
environment.
2018: United Utilities
2017: Anglian Water Services
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
10 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Collaborative Excellence Award
Recognising world class approaches Judges will select finalists and the winner based on:
to collaboration between supply chain 1. The quality and clarity of your entry
partners and the role this plays in 2. Evidence of delivery against project KPIs/objectives A word of advice from lead judge
delivering resilient essential services. Steve Johnson
3. Evidence of collaboration between supply chain
director, Infracapital
partners
Creating closely integrated, productive “Our sector is facing increasing scrutiny
4. Evidence of agile and collaborative problem
and collaborative supply chain solving and challenge to deliver improved
relationships is critical to the success services to our customers and to
of utilities who must work tirelessly to demonstrate effective and efficient
maintain and improve the reliability, delivery of those improvements.
An innovative, efficient and highly
sustainability and affordability of
effective supply chain is critical in
essential services. This award recognises meeting the challenges we face; how
demonstrations of world class supply can you demonstrate that you’re
chain management in the utilities ahead of the field and delivering
Previous winners*
sector and the role this has played true best practice”
2020: Anglian Water IMDS Alliance: Anglian Water, Kier and Clancy
in maintaining resilience, especially
2019: Scottish Water
throughout the exceptionally challenging
2018: United Utilities and L Marks
circumstances created by coronavirus. 2017: Anglian Water
*2017-2020 winners from the Supply Chain Excellence Award.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
11 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Community Investor Award
Celebrating outstanding leadership and Judges will select finalists and the winner based on:
commitment from utilities to investing 1. The quality and clarity of your entry
in the communities they serve. 2. Evidence of the quantifiable positive impact your A word of advice from lead judge
project/initiative has made on the community in Laura Sandys
The contributions utilities make to question chief executive, Challenging Ideas
developing and safeguarding their 3. The importance of your project/initiative in the “Utilities have been at the heart of
customer communities are fundamental context of key industry/societal challenges delivering services through a very
to their social purpose and the legitimacy 4. Evidence of an ongoing organisational difficult time over the last 18 months.
commitment to social responsibility This crisis has further informed the
of privately owned essential service
and investing in the communities it serves sector how important our social
providers. This award recognises contract is and that we can only perform
companies going above and beyond their in collaboration and in conjunction with
statutory duties to nurture wellbeing, the communities in which we work.
social mobility and prosperity in the We will be looking for those companies
that have gone beyond the norm
communities they serve – whether those Previous winners* recognising and rewarding that
communities be geographic, cultural or interdependence between
2020: National Grid
needs-based. the public and
2019: South Staffs Water & Echo Managed Services
our services.”
2018: Haven Power
2017: Northern Gas Networks
*2017-2019 winners from the Community Initiative of the Year Award.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
12 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Customer Experience Award
Celebrating best in class performance Judges will select finalists and the winner based on:
among utilities in engaging their 1. The quality and clarity of your entry
customers and delivering outstanding 2. Evidence of measurable improvements against
customer experiences. key customer engagement/experience metrics
3. Evidence of innovation A word of advice from lead judge
The ability to engage with customers
4. Evidence of an ongoing culture of Robert Light
in order to understand and anticipate customer-centricity chair, CCWater
their needs is fundamentally important “I would like to see entries which
to the success and legitimacy of utility embed enhancing the customer
companies. This award celebrates best experience in all the company does
in class performance among utilities in in addition to developing fresh
engaging their customers and delivering initiatives to support
outstanding customer experiences. vulnerable customers.”
Previous winners
2020: Cadent
2019: Yorkshire Water
2018: Apadmi and United Utilities
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
13 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Customer Vulnerability Award
Recognising the outstanding leadership Judges will select finalists and the winner based on:
and integrity of utilities who have gone 1. The quality and clarity of your entry
above and beyond their statutory duties 2. Evidence of the quantifiable positive impact your
to prevent or mitigate hardship for project/initiative has made on the vulnerable
customer group in question
customers in vulnerable circumstances. A word of advice from lead judge
3. Evidence of innovation and fresh thinking to Robert Light
We know that utilities take their tackle vulnerability chair, CCWater
fundamental responsibility to safeguard 4. Evidence of an ongoing organisational “I would like to see entries which
the interests of vulnerable customers commitment to the protection of
customers in vulnerable circumstances
embed enhancing the customer
extremely seriously. This award experience in all the company does
recognises the outstanding leadership in addition to developing fresh
and integrity of utilities who have gone initiatives to support
above and beyond their statutory duties vulnerable customers.”
to prevent or mitigate hardship for Previous winners*
customers in vulnerable circumstances,
2020: Western Power Distribution
especially in the context of the fallout
2019: SP Energy Networks
from coronavirus.
2018: UK Power Networks
2017: Co-op Energy
*2017-2019 winners from the Customer Care Award.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
14 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Digital Transformation Award
Recognising outstanding leadership, Judges will select finalists and the winner based on:
ambition and success among utilities in 1. The quality and clarity of your entry
embracing digital opportunities in order 2. Evidence of transformational impact
to transform their businesses. A word of advice from lead judge
3. Evidence of business/customer/stakeholder
Stuart Newstead
benefits
Digital technologies have the potential director, Ellare
4. Evidence of innovation in the application of
to transform the utilities sector for digital technology/capabilities “As judges, we will be looking for
the better, enabling smarter use of evidence that your entry is:
assets, unlocking new opportunities for • already delivering benefits to your
efficiency and reimagining customer organisation and your customers
experiences. In the face of climate • using digital technology and data
change, digital innovation also has in an innovative way
an important role to play in enabling • augmenting, not simply replacing,
strategic sustainability and carbon Previous winners the skills of your people.”
reduction actions. This award will
2020: United Utilities
recognise outstanding leadership,
2019: UK Power Networks
ambition and success among utilities in
2018: Northumbrian Water Group
embracing digital opportunities in order 2017: South West Water and Hitachi Consulting
to transform their businesses, making
them fit for the future.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
15 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Disruptor of the Year
Celebrating utility service providers who Judges will select finalists and the winner based on:
are not afraid to challenge the industry 1. The quality and clarity of your entry
status quo, bringing new business models 2. Evidence of ambition
to market for the benefit of their customers
and the environment. 3. Evidence of impact/success
4. Evidence of innovation A word of advice from lead judge
The utilities sector is changing. Businesses Philip New
of new shapes and sizes are breaking into CEO, Energy Systems Catapult
the market, turning traditional ways of
“Disruptors need to show that they
operating on their head and challenging the
have the potential to shift paradigms
very notion of what it means to be a utility
– opening new possibilities, upsetting
provider. Meanwhile, incumbent businesses
are seeking to reinvent themselves with fresh existing ways of working and
thinking about organisational structures, the providing very different, and better,
way they apply technology and the services ways to delight customers.”
they provide. This award celebrates boldness
among utility service providers who are not
Previous winners
afraid to challenge the industry status quo 2020: UK Power Networks
in order to bring new benefits to customers, 2019: Octopus Energy
wider stakeholders and the environment
– even throughout the extraordinarily
challenging times created by the
coronavirus pandemic.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
16 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Employer of the Year
Celebrating outstanding leadership and Judges will select finalists and the winner based on:
commitment from utilities to investing 1. The quality and clarity of your entry
in their employees, protecting their 2. Evidence of a sustained culture of excellence in
wellbeing, and championing diversity health, safety and wellbeing A word of advice from lead judge
Sue Ferns
and inclusion. 3. Evidence of actions and impact in developing
deputy general secretary, Prospect
employees and improving their work experience
Responsible and mature businesses 4. Evidence of commitment to promoting “Having supported their workforce
understand the importance of investing equality, diversity and inclusion through a challenging period, our
in the welfare and professional employer of the year will be actively
5. Evidence of a sustain culture of
development of their employees as well responsibility and commitment to developing a diverse Net Zero
employees workforce with secure and fulfilling
as the value of a flexible and diverse jobs. They will genuinely listen to
workforce. This award celebrates the their employees, provide good quality
outstanding leadership of utilities employment, and strive to build
who are taking their commitment to a culture based on
Previous winner* trust and fairness.”
employees to new heights.
2020: Anglian Water
*This award was first introduced in 2020.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
17 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Innovation Award
Celebrating utilities as they seek to Judges will select finalists and the winner based on:
catalyse positive step changes in their 1. The quality and clarity of your entry
operations and performance, delivering 2. Evidence of ambition A word of advice from lead judge
collaborative innovation to tackle the Professor Tony Conway
challenges facing their businesses and 3. Evidence of quantifiable benefits
University of Sheffield
generate new benefits for customers and 4. Evidence of an ongoing culture of innovation
“Only through active and committed
the environment. and success in adopting innovation into
BAU operations
collaboration, embracing all utilities
Collaborative innovation is key to finding stakeholders, will we develop and fast track
new ways to overcome the many pressing the innovative solutions that society urgently
challenges utilities face. Macro-challenges needs to overcome the unique combination
like climate change and population growth, of challenges and opportunities that that
as well as changing consumer expectations, we all face. I am looking forward to
demand innovation in business models, reviewing ambitious innovation projects,
processes and technologies on a new and where collaboration was baked in
ambitious scale. This award celebrates from the outset, and which have
the creativity and determination of utilities Previous winners delivered clear benefits.”
seeking to catalyse positive step changes 2020: Yorkshire Water & Stantec
in their operations and performance, and 2019: Drax
the collaborative approaches they have
2018: Northumbrian Water Ltd
taken to innovation in order to tackle the
challenges facing their businesses and
generate new benefits for customers and
the environment.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
18 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Net Zero Award
Recognising the outstanding Judges will select finalists and the winner based on:
contributions of the sector towards 1. The quality and clarity of your entry
tackling climate change and meeting 2. Evidence of the quantifiable contribution your
the UK’s net zero ambition. project/initiative has made to tackling key
decarbonisation challenges
The UK’s legally binding commitment 3. Evidence that your organisation engaged with
to creating a net zero emissions stakeholders and helped to improve public
understanding of net zero challenges
economy by 2050 or sooner, as well
as other sector specific and regional 4. Evidence of a wider organisational
commitment to sustainability and care
commitments to decarbonisation, have for natural resources
reframed the responsibilities of utilities
as environmental custodians. This award
recognises the efforts of utilities to
tackle some of the hardest challenges on Previous winners*
the road to net zero through technical,
2020: Anglian Water
operational and service innovation, while
2019: Yorkshire Water
also building cultures of sustainability
2018: UK Power Networks
and care for natural resources within 2017: Cadent and CNG Fuels
their own organisations.
*2017-2019 winners from the Environment Award.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
19 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Team of the Year Award
Recognising an outstanding team which Judges will select finalists and the winner based on:
has gone above and beyond the call of 1. The quality and clarity of your entry (clear, evidence
duty to deliver benefits for customers, based)
stakeholders and the wider business. 2. Evidence of how the team brought about measurable
benefits for the business
Any utility is only as good as its people 3. Evidence of how the team brought about
and this award is for the team that went measurable benefits for customers
the extra mile in 2020/21 to deliver a 4. Evidence of teamwork
defined project for the company or one 5. Evidence of how the team bought in input
of its stakeholders. This may be a team from customers and stakeholders
that tackled a challenge arising from the 6. Evidence of going beyond business as usual
coronavirus pandemic, or a team that
has taken on another business challenge
or performed above and beyond Previous winners*
expectations. NB if you want to highlight
2019: Thames Water, Stantec, Skanska, SMB
an ongoing relationship with your
2018: UK Power Networks
suppliers and contractors, you should
2017: Customer facing winner: SP Energy Networks
enter the Collaborative Excellence award. 2017: Back office winner: National Grid
*Not a category in 2020.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
20 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Utility Partner of the Year
Celebrating the commitment of Judges will select finalists and the winner based on:
suppliers and contractors who have 1. The quality and clarity of your entry
built long term partnerships with 2. Evidence of quantifiable benefits generated via
utilities and the role this plays in your partnership/s
A word of advice from lead judge
delivering outstanding essential 3. Evidence of long-term commitment to the Steve Johnson
services for today and tomorrow. UK utilities industry and understanding director, Infracapital
of its strategic challenges
“We all know the importance of the
Contractors and suppliers of services, 4. Evidence of supporting innovation relationship between a company and
kit and technologies play a crucial their supply chain but what makes your
role in enabling the success of utilities relationship different? How does your
businesses and the resilience of our partnership benefit both client and
essential services. This award recognises provider, how do you stand out from
the crowd and can you demonstrate
that contribution and celebrates the
exceptional performance?”
commitment of partners who have who Previous winners
invested in truly understanding the
2020: Content Guru
challenges of their customers in order to
2019: Clancy group (for Business and infrastructure services)
build long term relationships which will
YES Energy Solutions (for Customer solutions)
help protect the reliability, affordability 2018: Energy & Utility Skills
and sustainability of our essential
services for today and tomorrow.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
21 www.utilityweekawards.co.uk #UWA21AWARD CATEGORY
Finalists and the winner for our Utility of the Year
Utility of the Year
Award will be selected collaboratively by our
panel of lead judges.
Celebrating utilities whose cultures For 2021, we will also ask all entrants to this award
and performance demonstrate they are to outline the role they played during the coronavirus
crisis and their role in Building Back Better as the UK
all-round industry exemplars, driven to emerges from the pandemic.
excellence by a deep-rooted commitment
Judges will select the finalist and winner based on:
to their social purpose.
1. The quality and clarity of your entry
The expectations held by customers, policy 2. Evidence that your organisation has a sustained
makers and regulators of UK utilities have record of excellent performance in core business
changed radically in recent years. Technical areas
excellence in the delivery of services and 3. Evidence that your organisation upholds the highest
regard for shareholder returns is no longer standards in transparency and continuously seeks to
enough. Utilities must display a sensitive improve in this area
appreciation of their responsibilities as Previous winners
4. Evidence that your organisation is committed to
providers of essential services, a passionate innovation 2020: SGN
commitment to environmental stewardship 5. Evidence that your organisation understands its 2019: Octopus Energy
and a mature understanding of what it unique responsibilities and social purpose as an 2018: Anglian Water
means to be a responsible and ethical essential service provider 2017: Northumbrian Water Group
business, for today and for the future. 6. Evidence that your organisation acted with integrity
This award celebrates utilities whose and compassion during the coronavirus outbreak
cultures and performance demonstrate they and is taking a role in the national effort to Build
are all-round industry exemplars, driven to Back Better
excellence by a deep-rooted commitment
to their social purpose.
Visit www.utilityweekawards.co.uk/categories-and-criteria/ to view the information that you need to provide for your entry
Utility Week Awards 2021 Entry Guide
22 www.utilityweekawards.co.uk #UWA21Brought to you by:
13 December 2021
London
Get in touch
For further information, please contact:
Nicola Gillman
Operations manager
@UtilityWeek 01342 332045
nicolagillman@fav-house.com
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