Enel Américas Corporate Presentation March 2022 - Enel Américas

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Enel Américas Corporate Presentation March 2022 - Enel Américas
Américas
                         Américas

Enel Américas
Corporate Presentation
March 2022
Enel Américas Corporate Presentation March 2022 - Enel Américas
Enel Américas as part of Enel Group
                                                                                                                                                                                                                 Américas

                                             Enel Group is leading the new energy world…

      1st network                                           53 GW                                        37 GW                                         7.7 GW                                            69 mn
                operator1                            Renewable           capacity2                       Conventional                               Demand response                                       Customers4
                                                                                                           capacity3
                                                         373 GW
                                                      Renewable pipeline
                                                                                                                                                     New services enable
                                                                                                    Leading decarbonization                          decarbonization and
                                                        World’s largest private                                                                                                                   Largest retail customer
                                                                                                     process, phasing out of                           electrification of                             base in Europe
                                                        player in renewables
                                                                                                         coal production                                 consumption

                                                                                                                                                                                                                            1
(1) By number of end users. Publicly owned operators not included; (2) By installed capacity. Includes managed capacity; (3) It includes nuclear; (4) Includes customers of free and regulated power and gas markets
Enel Américas Corporate Presentation March 2022 - Enel Américas
Enel Américas at a glance
                        Diversified investment vehicle with ESG principles integrated in our long-term strategy                      Américas

                              Strong presence in                                                        EBITDA (1)      Net Income (1)
                             key countries in Latin                                                     US$ 4.1 bn       US$ 0.7 bn
                                   America
       Company data

                                                                                                                  Staff (1)
                                                                                                               16,461 people

                                                                                                                                                Key KPIs
                                                                                                            Installed Capacity (1)
                                            One of the largest                                                     15.9 GW
                         Part of Enel Group mkt cap in Chile
                                                                                                               Total Clients (1)
                                                                                                                  26.2 mn
                                                                                                            Charging stations (1)
                        Enel SpA’ stake: 82.3%
                                                                                                                   3.3 th
                                                                    Latin America’s
                               69% renewable installed capacity
                                                                    largest private                     Net Debt(1)         US$ 5.9 bn

                                                                                                                                                Liquidity & ratings
                                      +4.7 GW vs PY
                                                                   power company
       Sustainability

                                                                                                        Net Debt/EBITDA(1)           1.4x

                         Strong governance policies to support                                               Baa2 / Stable (July 2021)
                                our long-term strategy
                        Commited to ESG goals and sustainability                                             BBB- / Stable (March 2022)

                                                                                                             A- / Stable (October 2021)

                                                                                                                                                                      2
(1) 2021 figures
Enel Américas Corporate Presentation March 2022 - Enel Américas
Corporate and ownership structure
                                                                                                                                                                                             Américas

                                          Business structure1                                                                                           Ownership structure3

                                                                                                                                                        Retail
                                                                                                                                           Pension ADRs
                                                                                                                                                        0.9%
                                                                                                                                             funds 1.8%
                                                                               Other                                                          7.6%
                                                                            shareholders                                       Institutional
                                                                                                                                 investors
                               82.3%                                       17.7%
                                                                                                                                   7.4%

                                                                                                                                                            # shares
                                                       Américas                                                                                          107,281,698,561                      Enel S.p.A
                                                                                                                                                                                                82.3%

       Argentina                Brazil             Colombia2                 Peru              Cent. Am.2

                                                                                                                                                      Market Cap4: US$ 12.9 bn

                                                                                                                                                                                                           3
(1) Simplified company structure; (2) Central America’s assets merged with Emgesa and Codensa to create Enel Colombia on March 2022; (3) As of February 28, 2022; (4) As of March 21, 2022
Enel Américas Corporate Presentation March 2022 - Enel Américas
Key investment considerations                                       Américas
                                                                    Américas

    Diversified investment vehicle in the region with ESG
    principles integrated in our long-term strategy

    Proven M&A track record with accretive results

    Distribution: Regulated business with attractive returns

    Generation: Renewable portfolio with growth through non-
    conventional renewables sources

    Supporting our efforts in energy transition through Enel X
    and Retail businesses

    Strong liquidity and sound financial policies with attractive
    shareholders remuneration

                                                                               4
Enel Américas Corporate Presentation March 2022 - Enel Américas
Diversified investment vehicle in the region
                 Enel Américas is Latin America’s largest private power company                                                         Américas

                                                                                                                                       Central
                                                  Argentina           Brazil              Colombia                 Peru
                                                                                                                                       America

                   Installed
  GENERATION

                                                    4,419             4,981                  3,589                 2,294                 646
                 capacity (MW)
                  Energy sales
                                                    13.1               26.4                  17.7                   11.4                 2.6
                     (TWh)

                 Market share1                      11%                 5%                   25%                    21%                    -
  DISTRIBUTION

                 End users (mn)                      2.5               18.4                   3.7                   1.5                  n/a

                  Energy sales
                                                    16.3               80.8                  14.5                   8.1                  n/a
                     (TWh)

                 Market share1                      15%                16%                   20%                    27%                  n/a

                                                     4%                47%                   33%                   13%                    4%
                                           EBITDA contribution   EBITDA contribution   EBITDA contribution   EBITDA contribution   EBITDA contribution

                                                                                                                                                         5
2021 figures. (1) Market share figures for 2020
Enel Américas Corporate Presentation March 2022 - Enel Américas
Proven M&A track record with accretive results
 Expansion of operations in the region through inorganic growth                                           Américas

Largest Private          Inorganic growth trough M&A:                 Strong financial          NEW GROWTH
Utility in LatAm      Consolidation in Dx & Gx businesses                 position                 PHASE

                                                                       Capital increase
                    Generation business      Distribution business      of US$ 3.0 bn
                       Volta Grande           Enel Distribution Sao
                        acquisition            Paulo acquisition                                 2020-21
                                                (ex Eletropaulo)
                   Distribution business
                   Enel Distribution Goiás                                  2019          A fully integrated     vehicle
                    acquisition (ex Celg)                                                 prepared to be a       natural
                                                                                          leader    in   an      Energy
     Américas                                        2018                                 Transition scenario   in Latin
    Spin-off:                                                                             America
 Enel Américas
(former Enersis)             2017

    2016                                                                                                         6
Enel Américas Corporate Presentation March 2022 - Enel Américas
Regulated business with
Distribution   attractive returns                                                                                       Américas

                                    Main KPIs                                               EBITDA (US$ bn)
                                    2019        2020       2021                            1%                       +14%
               End users                                                             10%
               (mn)
                                    25.2           25.6     26.2                                                           2.2
                                                                                                              2.0
               Energy distributed                                             25%     FY 2021
               (TWh)
                                    120.6       115.2      119.8
                                                                                    US$ 2.2 bn
                                                                                                  64%
               SAIDI
               (hours)
                                    12.4           10.8     9.8

               SAIFI                                                          Argentina         Brazil
               (times)
                                     5.8           5.2      4.7                                            FY 2020 FY 2021
                                                                              Colombia          Peru
                                                                                            Strategic actions
               Energy Losses
               (%)
                                    12.1           13.0    12.7
                                                                                    Ensure the highest level of quality at the
               Smart Meters                                                                lowest cost across all grids
               (#)
                                    87 th          95 th   137 th
                                                                                    Improving the digitalization channels in
                  2022                      2023                   2024                 order to reach the clients needs

                                                                                     Keeping the support to our clients on
                     Peru                    Brazil                Colombia                     critical periods

                                             Argentina                                                                             7
Enel Américas Corporate Presentation March 2022 - Enel Américas
With clear parameters for our
Distribution    concessions                                                                                                                          Américas

                                                       Argentina                         Brazil                      Colombia                         Peru

                   Business model                       Price cap                     Price cap                  Revenue cap                      Price cap

                 WACC real pre tax                        12.5%                          10.8%                        11.5%                         12.0%2

                   Next Regulatory
                                                           20231                          2023                         2024                           2022
                       Period

                 Regulatory Period                                                    5 (Rio, Goias)
                                                              5                                                           5                              4
                  Length (years)                                                   4 (Ceará, São Paulo)

                        Metering                       Owned by                       Owned by                     Owned by                       Owned by
                       Ownership                         DSO                            DSO                        users/DSO                        DSO

                                                                                                                      To be
                  Inclusion in RAB                          Yes                            Yes                                                         Yes
                                                                                                                     defined

               Updated February 2022.(1) Next Regulatory Period 2023 - extended one year by pandemic. (2) Peru uses a Price Cap based on VNR (NRC New replacement
               value)                                                                                                                                               8
Enel Américas Corporate Presentation March 2022 - Enel Américas
Portfolio mainly represented by
Generation     renewable technologies                                                                                 Américas

                               Installed Capacity1                                             EBITDA (US$ mn)
                                    1%                                                    8% 7%                   +42%
                                                69% Renewable
                             13%                +4.7 GW vs PY                      16%                                      2.0
                                                                                         FY 2021      29%
                                                                                                                1.4
                                                                  Hydro                US$ 2.0 bn
                     17%                           44%
                                 15.9 GW                          Wind & Solar
                                                                  CCGT
                                                                  Oil-gas                40%
                                                                  Coal
                              24%                                                Argentina         Brazil    FY 2020 FY 2021
                                                                                 Colombia          Peru
                                                                                 C. America
                                       Main KPIs                                               Strategic actions
                                       2019             2020              2021
                                                                                          Clear path to organic growth in
              Net production                                                                renewable power generation
              (TWh)                     41.8             40.5             48.7

              Energy Sales                                                                     Solid pipeline to enable
              (TWh)                     72.61            59.2             71.3                 continue value creation

              Free Market sales           50              44               44         Accelerate positioning within the energy
              (%)                                                                                    transition
             (1) Includes intercompany sales, criteria changed in 2020.                                                           9
64%

 +2.7 GW of capacity already in execution, representing
 77% of our 2024 renewable target                                                                                                             Américas

           Projects in execution                                        By COD                                     By technology

         2%                                                             7%
                 11%
                                                                                    23%
                                                                                                                  37%

                 2.7 GW         50%                                     2.7 GW                                            2.7 GW
           37%                                                                                                                          63%

                                                                   70%

    Brazil    Colombia   Panama       Peru                        2022       2023    2024                           Wind            Solar

                                                       New projects in execution
Brazil                                   Colombia                                    Peru                                  Panama

 Aroeira               348 MW                Guayepo           487 MW
                                                                                     Rubi II (Clemesi)   123 MW            Madre Vieja            31 MW
 Lagoa dos Ventos III 396 MW                 La Loma           187 MW
                                                                                     Wayra II            177 MW            Baco Solar             30 MW
Lagoa dos Ventos V 399 MW                    Fundación         132 MW

Pedra Pintada          194 MW                Windpeshi         205 MW
                                                                                                                                                          10
INTERNAL

             Flexible portfolio of projects representing
             ~56 GW, enabling the path to decarbonization                                                        Américas

                                                          Gross Pipeline (GW)1

                                           ~56                     ~31

                                                                                                 ~25

                                    Gross Pipeline              Early Stage               Mature Stage

                    Gross Pipeline by country                                     Gross Pipeline by technology
                                      1%

                                  15%
                                                                                        28%

                           17%       56 GW                                                       56 GW    72%

                                                 67%

                                                                              •
                 Brazil         Colombia    Peru   C. America                              Solar         Wind
(1) As of December 31th, 2021                                                                                               11
Enel X   Developing a portfolio to reach the
Retail   electrification process of each client….
                                                                                                                  Américas

                              Assist customers in decarbonization and in a more efficient use of energy,
           Mission            through electrification and digitalization
           Enel X
                              Create new value through the offer of new products and services

                                              ELECTRIFICATION

              Enel X       B2C            e-Home                                                  Retail
                            Membership Home services,              Market development through new capacity
                           HVAC & Green Products, Smart            available to reach better conditions to
             Commodity           Home solutions
                                                                   free market clients

                           B2B            e-Industries                             Focus on a customers-base model to

                                                               Strategic actions
              e-Mobility
                           Flexibility services, Distributed                        seize opportunities during an energy
                           Energy, energy management                                        transition scenario
              Financial                 systems
              Services
                           B2G            e-City                                   Capturing new clients in the transition
              UBB           Public lighting, Smart cities                          from a regulated market to free market
                            services, public e-Transport
                                                                                                                             12
With continuous improvement in our
key KPIs                                                                                                         Américas

                                     Enel X                                                      Retail1

                                         2019               2020   2021

           Charging stations (k#)          0.6              1.8    3.3     Delivery points (#)             Energy sold (TWh)

           Smart lighting                                                                  4.6
                                           0.8              0.8    0.8                                                      20.3
           (final light points, mn#)
                                                                                  3.5                  16.6      15.4
                                                                          2.8
           e-Buses                           -              0.1    0.9

           PV
           (MWρ installed)
                                           12               19     30

                                                                          2019    2020     2021        2019      2020       2021
           Credit cards
           (Active credit cards k#)       857               858    902

                                                                                                                               13
(1) Only free market business. Figures do not include gas
Contributing to the Group reduction target in GHG
     emissions, in line with the 1.5° scenario                                                                                                                      Américas

                                                                                                      -80%
                                500 .000

                                450 .000

                                400 .000

                                350 .000
                                             414
                                                                                                                                                            FULL
                                300 .000

                                250 .000

                                                                           298                                                                         DECARBONIZATION
                                200 .000

          Scope 11              150 .000
                                                                                                        227
        (gCO2eq/kWh)            100 .000

                                                                                                                               148
                                                                                                                                                82
                                 50. 000

                                  0.0 00

                                            2017                          2019                          2021                   2023             2030         2040

                                                                                                                                   Previous
                                                                                                                                  SBTi target   125

            Scope 32
           (Mton CO2)                      25.3                                                       -16%                                      21.2

                                                                                                                                                                         14
1.   Scope 1 by 2030, consistent with the 1.5 pathway of the Science Based Target Initiative and the IEA 1.5 scenario
2.   Scope 3 related to gas retail activities by 2030, consistent with the 2C pathway of the Science Based Target Initiative
ESG positioning
          Yearly improvements in ESG scores                                                                                                                                           Américas

             MSCI                        S&P Dow Jones                           FTSE Russell                         Moody’s ESG                          Refinitiv                 CDP1
                                                                                                                       Solutions
       AA      AA        AA                                                                        4.1                                                                 84
                                                                                           3.8                                        56                      83                        B
                                                             85                  3.5                                           53                     81
                                                     83
                                            81                                                                          47

     2019         2020     2021           2019       2020       2021           2019        2020          2021        2019      2020      2021         2019     2020      2021         2021
     Scale from CCC to AAA                  Scale from 0 to 100                      Scale from 0 to 5                 Scale from 0 to 100             Scale from 0 to 100      Scale from D- to A

                                                                                               Indexes and Ratings

              1    Morningstar: Emerging Markets Sustainability Indexes                                   5   S&P IPSA ESG Tilted Index

              2    DJSI Chile, DJSI Mila Pacific Alliance and DJSI Emerging Markets                       6   MSCI: Universal and Focus ESG Indexes

              3    FTSE Emerging Markets and Latin America Indexes                                        7   Refinitiv Diversity & Inclusion Index

              4    Moody’s ESG: Rranking Best Emerging Markets Performers

                                                                                                                                                                                                     15
(1) Carbon Disclosure Project; 2021 corresponds to the first score for the company
Américas
                            Américas
2022-2024 Strategic Plan   Américas
EBITDA growth with significant CAPEX
             commitments…                                                          Américas

                                                          2021    2024         %

                                     EBITDA (US$ bn)       4.1   4.9-5.4    +20%-30%

                            Group net income (US$ bn)      0.7   1.2-1.6    +68%-110%

                                    Net debt (US$ bn)      5.9   9.1-10.4

                                      Cumulative CAPEX 2022-24
                                                      (US$ bn)     8.9

Rounded figures.                                                                              17
…with Networks and Renewables leading our
              investment plans for future growth                                                                                                                Américas

                                          CAPEX (US$ bn)                                                                          EBITDA (US$ bn)

                                             By country                                                                               +20% - 30%
                                                                                                                                                    4.9 - 5.4
                              1%                                                                                                               3%
                                                                                                                                                      12%
                                                                       9% 8%                                                    4.1
                           8% 9%                                                                                           4%   13%                   27%
                   20%                                         19%                      Argentina    Brazil   Colombia
                           2021                                        2024                                                     33%
                                                                     US$ 2.9 bn               Peru      C. America                                    51%
                         US$ 3.0 bn
                                                                                                                                47%
                                      62%                                     65%                                          4%                  7%

                                                                                                                                2021                 2024
                                                                                                                                       +20% - 30%
                                      By business line1
                                                                                                                                                    4.9 - 5.4
                          3% 2% 4%                                   2% 2%2%                                                                   2%
                                                                                                                                                      8%
                                                                                                                                4.1
                                                                                                                          2%
                                                                                                                          6%                          49%
                           2021                                                   33%                                           47%
                                    37%                                2024                 Thermal        Renewables
                         US$ 3.0 bn                                  US$ 2.9 bn             generation
                   54%                                                                  Networks       Retail    Enel X         34%                   37%
                                                               61%                                                        11%                 4%

                                                                                                                                2021                 2024
Rounded figures. (1) Thermal generation business’ includes trading business                                                                                                18
Generation EBITDA up driven by renewables
              growth                                                                                                                                                 Américas

        EBITDA evolution 2021-24 (US$ bn)                                                                 Contracted energy (TWh)                           Financial KPIs

                               +8%-17%                                                                                       2021 2024

                                                                                                                       TWh   17.2   19.0
                                                2.0 - 2.2                                                  Brazil                                             2021       2024
                                                                                                                       %     83%    100%
                        1.9
                                                                                                                                           EBITDA/MWh
                                                                                                                                            (US$/MWh)1        25.3      25.5-27.8
                                                                                                                       TWh   14.9   12.9
                                                                                                           Colombia
                                                                                                                       %     100%   90%
                                                    91%                                                                                         OPEX/MW
                        75%                                                                                                                                    20            19
                                                                                                                       TWh    9.7   8.7    (th US$/MW)2-3
                                                                                                           Peru
                                                                                                                       %     81%    72%
                                                                                                                                            Emission free
                                                                                                                                           generation (%)     72%         80%
                        25%                                                                                            TWh    0.5   0.4
                                                    9%                                                     Guatemala
                                                                                                                       %     73%    68%
                      2021                       2024
                                                                                                                       TWh    1.0   1.6
                                                                                                           Panama
               Thermal generation                 Renewables                                                           %     61%    93%

Rounded figures. (1) Includes renewables and thermal generation; (2) Only renewables; (3) In real terms                                                                             19
Networks EBITDA increase on higher asset
             base, improved demand and lower OPEX                                                                                                                             Américas

           EBITDA evolution 2021-24 (US$ bn)                                                                     RAB1 (US$ bn)
                                                                                                                                                              Financial KPIs
                                  +19%-36%                                                                                  14.6
                                                                                                                 +26%
                                                      2.3 – 2.7
                                                                                                         11.6
                                                                                                                                                                       2021        2024
                         1.9
                                                                                                                                               EBITDA/Grid customer
                                                                                                                                                                        74         84 - 96
                                                                                                                                                 (US$/grid customer)

                                                                                                                                                OPEX/Grid customer
                                                                                                                                                                        37           27
                                                                                                                                                (US$/grid customer)

                                                                                                                                                  RAB/Grid customer    441           528
                                                                                                         2021              2024                  (US$/grid customer)
                        2021                             2024
                                                                                           Avg.
                                                                                                         12.0%              11.5%
  Tariff reviews                                                                         WACC2

                      2022                                                     2023                                         2024

                                                                                         Brazil
                                Peru                                                                                                Colombia
                                                                                         Argentina
                                                                                                                                                                                             20
Rounded figures. (1) Regulatory Asset Base; (2) Calculated as a weighted average of WACC of our Dx companies
Significant growth for Retail and Enel X mainly
             coming from Brazil                                                                                           Américas

                          EBITDA evolution 2021-24 (US$ bn)                      EBITDA evolution 2021-24 (US$ bn)

                                                        +53-75%                                                 +61-81%

                           5% 10%                                                     4%
                   16%                                      0.39 - 0.45   26%                                        0.11 – 0.13
                                                                                               26%
                            2024                                                   2024
                         0.39 – 0.45                                            0.11 – 0.13              0.08
                           US$ bn                0.26                             US$ bn

                               69%                                               44%

                   Argentina      Brazil                                  Argentina        Brazil

                   Colombia       Peru           2021         2024        Colombia         Peru         2021           2024

                                                                                                                                     21
Rounded figures.
OPEX savings by ~US$ 0.2 bn mainly coming from
             initiatives in Networks and Retail in Brazil                                     Américas

                                        OPEX evolution (US$ bn)

                                                +13%
                                                                                   Efficiencies mostly
                                                                                   related to network
                                                                                    digitalization &
                                                                                    platformization
                                                   0.1
                                      0.3                                   1.8
                             1.6                                (0.2)

                             2021   Fx & CPI   ∆ Perimeter   Efficiencies   2024

                                                                                                         22
Rounded figures.
Incremental debt expands at a lower pace than our
              CAPEX commitments                                                                                                                         Américas

                                                    FFO / Net debt evolution                                      Financial expenses on debt (US$ bn)

                                                                                                                                          0.84
                                                                                                                       0.76
                                                  40%
                                                                                        33%

           Net debt / EBITDA              1.4x                                  1.7x1

                                                  2021                                  2024                           2021               2024

                          Net debt (US$
                                                    5.9                              9.1 – 10.4
                                     bn)

                  Gross debt (US$ bn)               7.4                             11.2 – 12.7

                                                                                                                                                                   23
Rounded figures. (1) Excludes Enel Sao Paulo pension fund effect(~US$ 1.1 bn). Full Net debt/EBITDA ratio: 1.9x
Solid liquidity position and smooth maturities,
             with an average life of 3.6 years                                                                                   Américas

                                      Liquidity and debt maturity by year (US$ bn)                          Credit profile

                                                                                        Gross debt 2021:
                                                                                               US$ 7.4 bn               Baa2
                                                                                                                        Stable
              Maturities/Gross debt          19%               16%         20%
                             3.1
                                                                                                                        BBB-
                             1.5                                                                                        Stable
                                                                                          4.1
                                                                                                      3.3
                                                                                                                          A-
                             1.5              1.4               1.2         1.5                                         Stable

                         Available           2022             2023         2024     2022-2024 > 2024
                                                                                                                         AA
                         Liquidity                                                                                      Stable

                                      Available committed credit lines   Cash     Maturities

                                                                                                                                            24
Rounded figures.
Contact us
                                                                                          Américas

                                 Contacts
                                 Email - ir.enelamericas@enel.com

                                 Channels

                                       Website                      Mobile App
                                       www.enelamericas.com         Enel Américas Investors
 Rafael de la Haza
 Head of Investor Relations      Download App
                                   iOS    Android
 Investor Relations team
 Jorge Velis
 Javiera Rubio
 Nicolás Gracia
 Francisco Basauri
 Monica De Martino – NY Office

                                                              Thank you.
                                                                                                     25
Américas
                Américas
                Américas

Enel Américas
Annexes
March 2022
Corporate governance structure
                                                                                      Américas

                               Shareholders’ meeting          Audit firm

                  43%
          BoD’s
        composition             Board of Directors
                                  (7 members)
     57%

     Executive   Independent

                                                       Functions:
                                 Directors Committee
                                                       Audit committe
                                                       Sustainability committe
                                                       Related parties transactions

                                                                                                 27
Board composition
                                                                                                                                     Américas

                     Board of Directors                                             Board of Directors’ diversity1

 Borja Acha Besga                              Chair

                                                                               43%
                                                                                                                        29%
 Francesca Gostinelli                         Director                                    14%
                                                                  Age                                     Gender
                                                                diversity                 14%             diversity
 Giulia Genuardi                              Director                          29%                                            71%
                                                                            41-50         51-60
                                                                                                                      Male      Female
 José Antonio Vargas                          Director                      61-70         over 70

                                                                                    14%                                      14%
                                     Directors’ Committee (C)
 Hernán Somerville Senn                                                      14%                                       14%
                                             Director                                     29%                                        29%
                                                                Tenure                                Nationality
                                                                diversity                              diversity      14%
                                      Directors’ Committee
 Patricio Gómez Sabaini                      Director                           43%                                           29%

                                      Directors’ Committee              0-3 years         3-6 years                   Chilean       Italian
 Domingo Cruzat                              Director                   6-9 years         Over 12 years
                                                                                                                      Colombian     Spanish
                                                                                                                      Argentinean

                                                                                                                                                28
                    Executive   Independent
CEO’s short-term variable remuneration
                                                                                 Américas

         Type of Target                             Objective
                                                         Weight      Range

              Profit            Net Income
                                                          25%     Maximum 120%
            Economic           Latin America

                                    FFO
            Financial                                     15%     Maximum 120%
                               Latin America

            Business       Customer's operations          20%     Maximum 120%

                                Claims
            Business                                      20%     Maximum 120%
                          (Commercial operations)

             Safety       Safety in the workplace         20%     Maximum 120%

                                                                                            29
Américas

Américas
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